Solutions For Your Success

SOLUTIONS FOR

YOUR S UCCESS

9–12SEPTEMBER INDIANA

CCOENNVETNTEIORN

INDIANAPOLIS

SOLUTIONS

TO DRIVE YOUR SUCCESS AT

Find the right solutions to drive even more growth in your business.
Dive into deals, discover new products and assortments, network with
fellow members and vendors, and gain insights from our industry experts
to help you drive sales at the fall market.

Discover proven solutions that will put you in the best position for success.
Register for the fall market in Indianapolis September 9–12.

PRODUCT SOLUTIONS iMs tohAtreodRgepereKstr,hfbEeercrTitninsgoSoinlnuAgeteiVcovoneInrtNvyoetGpnhliieSanncgetByypooUluaucnIreeLm.eDadrkEeRt

Create your plan to fuel your sales growth with these great deals.
Make strategic decisions about the best offers and opportunities
so you can build your best orders — and save even more!

TO-DO LIST: Lock these in before you head to Indy

Sneak Peek
Benefit from hand-selected vendors offering incredible savings on products your customers want.
Before the market, build your Sneak Peek order on the Market Savings Builder. Submit your orders
online through September 12 at 8 pm ET. To unlock your deals and confirm the order, scan your badge
at each participating vendor booth while at the market.

Cyber Steals
Score exceptional pricing on these in-demand products just for you! Begin placing your Cyber Steals
orders on September 2 at 11 am ET. Limited time offer — all orders must be submitted by September 12
at 8 pm ET.

Market Closeouts
Benefit from great last-call pricing. Use these products to draw in customers with a blow out sale!
Submit your orders before September 12 at 8 pm ET. Act quickly — once it’s gone, it’s gone!

2

TO-DO LIST: Explore what’s new on the market floor

New Item Gallery
Uncover hot new items. Our merchandising experts have handpicked hundreds of trending items
showcased in one place. All featured products include vendor information and SKUs so you can visit
their booths for more information and place your orders right from the floor.

Launch Zone
Find the newest, most innovative products to debut in the hardware channel. Your customers will love
products that solve their home repair problems in new ways, and our hand-picked Launch Zone vendors
are ready to demonstrate them all weekend long.

Pallet Specials
Check out full pallets, partial pallets, and floor displays. Work these deals into your endcap or power
aisle promotional plan. Pass along your savings to your customers and improve your price perception or
earn additional margin.

LBM Super Specials
Score unbeatable deals on core lumber and building materials categories Saturday, September 10.
Talk to the LBM team to learn about the many opportunities to save.

Market Buys
The savings don’t stop! Shop tens of thousands of other items priced only for this event on the
Market Savings Builder.

DON’T FALL BEHIND — PLAN AHEAD

We can’t wait to see you in Indy September 9–12. Here are a few tips to make the most of the
fall market:

Identify core areas and categories that need a refresh
Plan your purchases using the Marketing Savings Builder before you head to Indy
Reserve your spot to attend Knowledge Central sessions
Connect with your territory sales manager and consumer marketing specialist
Check out area attractions on pages 14 and 15

3

DISCOVER MORE SUCCESS SOLUTIONS

Discover more proven solutions and gain product and merchandising insights to put your business in the best selling
position in core categories and assortments.

SOLUTIONS IN ACTION
Solutions in Action features a huge
home center layout with proven
solutions to grow your sales — Endcap
Solutions, Category Solutions, and Core
Solutions — all presented with the new
Signature Store Design. This real-world
exhibit features the best practices for
merchandising, lighting, layout, and
branding, along with comprehensive
ecommerce integration, ensuring your
customers have an outstanding shopping
experience online and in-store.

4

POWER PREVIEW CONVENTION NORTH
Friday, September 9 | 7:30 am–1 pm CENTER LUCAS OIL
NEW LOCATION: Across from Lucas Oil Stadium STADIUM
at S. Capitol Avenue & W. South Street

Rev up your product knowledge and try out
the latest power tools and grilling equipment.
Sample mouth-watering dishes from our top
vendors’ grillmasters. You may even win one
of our awesome door prizes or a store credit!

SOUTH POWER PREVIEW

LBM INDUSTRY UPDATE
Friday, September 9 | 12–12:45 pm
500 Ballroom

Dive into the dynamic marketplace insights
and spotlight areas of opportunity with our
LBM experts over a complimentary lunch.

MERCHANDISING PREVIEW
Friday, September 9 | 2:45–4 pm | Sagamore Ballroom
Build your market game plan with this preview of top new products, specials, and vendor exclusives.
Then head out to the market floor until 6 pm to meet with vendors and put these solutions into action.

LIGHT THE WAY AT
MERCHANDISING PREVIEW

Learn about the significant enhancements
Philips has made in their packaging and LED
technology that’s compliant with the newest
legislation. These updated assortments
come with deep discounts for your lighting
planograms when you order by September 30.

5

DISCOVER MORE GROWTH SOLUTIONS

We’ve never been more aligned to drive your growth than we are today, from building the right assortments and programs,
to a sales team focused on helping you sell more out the front door. Attend these events to learn what we’re doing to be
your best solution for success.

MARKET KICKOFF
Saturday, September 10 | 7–8 am

Kick off the market as we highlight proven solutions to grow your business. We’ll also reveal
our top vendors of the year, recognize members for their purchases, and honor those receiving
industry awards.

SHAREHOLDERS’ MEETING AND PRESIDENT’S ADDRESS
Sunday, September 11 | 5–7 pm

Embrace the benefits of your co-op, PAidctkdhrueepSsRsyhoaaEurnCerRdherEbeeoDanPbtledjaIodTeStisyretIsTraiOcb’uhRcMtNoeioeImcnBekAeptniUdilmNnsimagTmDt 6eaIe:n3nORd0tdipaNEamPrt.yBreerlAsyeicdfTeoepElnltotio’wsnin. g
participate in the election of board members,
and hear from President and CEO Dan Starr
as he shares his annual company performance
update and our vision for growth.

DISCOVER MORE NETWORKING SOLUTIONS

MARKET MIXER
Friday, September 9 | 4–6 pm | Exhibit Hall
Get started! Meet with vendors and the Do it Best team on the market floor as you enjoy
complimentary drinks and hors d’oeuvres.

LBM RECEPTION
Saturday, September 10 | 6–7:30 pm | 500 Ballroom
Eat, drink, and network with other members, vendors, and Do it Best LBM experts.

6

DISCOVER MORE TRAINING SOLUTIONS

Soak in learning opportunities with Knowledge Central to fuel your momentum with a series of free seminars on Friday, September 9.
These sessions are a great way to build your know-how and enhance your skills.

PROPEL YOUR PROFITS

Jenna Grannan Jennifer Lehrman BUILD LOYALTY AND DRIVE SALES WITH BEST REWARDS
9–10:15 am

Dive into the minds of your customers with the Best Rewards loyalty program.
Do it Best Consumer Marketing Sales and Services Manager Jenna Grannan
and Marketing Programs Manager Jennifer Lehrman show you how you can
maximize Best Rewards data to understand shopping behaviors and drive
additional sales.

Bill Brunelle Melanie Moul POWERING THE BUY LOCAL MOVEMENT
9–10:15 am

Use the strengths of your independence, local spirit, and perseverance to build
customer loyalty and keep them coming back. Independent We Stand’s Bill
Brunelle and NHPA Communications and Content Manager Melanie Moul share
why consumers are gravitating toward local home improvement businesses to
spend their hard-earned money and how to capitalize on this growing trend.

SELL WHAT SELLS WITH DATA-DRIVEN PLANOGRAMS
10:30–11:45 am

Your success is directly tied to selling the products your customers want to buy. Our Customized
Planogram Solutions uses data to help you build a targeted product assortment based on your
customers’ unique buying habits. Join Do it Best Category Management Business Analyst Alex
Gilliom as he shows you how you can maximize your performance and profits.

Alex Gilliom

AVOIDING CASH FLOW KILLERS
1–2:15 pm

Is your back office falling to one of the top 10 self-inflicted cash flow killers? Thea Dudley is a
credit management guru ready to share best practices to build a credit department from the
ground up, extend credit, approach collections, and improve accounts receivable so you can
compete and win.

Thea Dudley

IMPRESS WITH IN-STORE PICKUP
1–2:15 pm

Win over new and returning customers with buy online, pickup in-store — better known as BOPIS.
Same day in-store pickup grew more than 100% in 2020, and its growth isn’t slowing down.
Ecommerce Director Jared Hufford walks you through best practices for offering convenient
same-day in-store pickup to your customers.

Jared Hufford

More great training solutions
on pages 8-12.

7

DISCOVER MORE TRAINING SOLUTIONS

EMPOWER YOUR TEAM

Mitch Savoie Hill DON’T TAKE IT PERSONALLY, LEARN THE PERSONALITY
Lee Resnick 9–10:15 am
Discover how to inspire and engage your team with insights from Mitch Savoie Hill.
She’s a certified corporate trainer and has spent decades in the hospitality industry
identifying personality types, keeping them motivated in a fast-paced environment,
and navigating difficult personalities. Knowing your entire team better will help you
actively accomplish business goals together.

DEVELOPING A PLAN FOR SUCCESSION SUCCESS
10:30–11:45 am
Be confident in the future of your business while
maintaining family harmony whether you’re transitioning
to the next generation or selling to a new owner. The
Resnick brothers have gained national recognition for
their personal and legal insights on succession and
estate planning.

Terry Resnick

HIRING YOUR DREAM TEAM IN A COMPETITIVE JOB MARKET
10:30–11:45 am
Learn the current tools and processes home improvement industry leaders are using
to hire well-equipped team members. Kim Peffley is the Director of Organizational
Development & Consulting at the NHPA with more than 25 years of industry
experience developing professional training to support independent retailers.

Kim Peffley

DMDIRSYCIVODEVOYEORITUSROBLSEUUSTCICTOE.NSCSSOTAOTM

8

Glen Guyton EMPOWERING AN INCREASINGLY DIVERSE WORKFORCE
10:30–11:45 am

Sharpen your leadership skills by building an environment where
employees feel open to discussing diversity, equity, and inclusion
topics in a frank and positive manner. Fostering an inclusive
environment for your staff encourages stronger connections with
each other and the growing number of DIYers of all backgrounds.
Presenter Glen Guyton equips you to lead productive dialog on
these topics in a positive, honest way.

WHY DIVERSITY MATTERS IN RETAINING TOP TALENT
1–2:15 pm

Today’s workforce is stronger when you can recruit, retain, and
develop a diverse staff to create a powerful team. Build on your
business’ equity and inclusion goals to break biases impacting the
working atmosphere. Speaker Glen Guyton showcases real-world
examples to best leverage each team member’s background,
experiences, and strengths for long-term success.

PREVENT STRESS, BURNOUT, AND PROTECT YOUR BOTTOM LINE
1–2:15 pm
Persistent stress can lead to burnout. Explore the relationship between
stress management and time management with Michelle Courtney Berry,
health and wellness master coach. In this session, you’ll create a foolproof
plan to help overcome perfectionism, control issues, conflicts, and the
eventual burnout that comes from being overtasked and overwhelmed.

Michelle Courtney Berry

9

DISCOVER MORE TRAINING SOLUTIONS

DRIVE TRANSFORMATION THROUGH AUTOMATION

Dave Carnes ENHANCE THE CUSTOMER JOURNEY
9–10:15 am

Experience the Epicor technology that delivers the shopping experience your
DIYers and pros want and expect. Business IT and retail expert Dave Carnes brings
32 years of retail system development knowledge to our market. He’ll show you
how to make the most of Epicor Eagle to save time on inventory and enhance Buy
Online Pick up In-Store (BOPIS) services.

RING UP INSTANT REBATES
10:30–11:45 am

Discover the Epicor solution to ring up Instant Rebate transactions, BOGO sales,
and more. Epicor’s Dave Carnes teaches you how to prep your POS system to
ensure your transactions generate rebates.

ACCELERATE CUSTOMER SERVICE WITH AN ACCURATE INVENTORY
1–2:15 pm

Your staff can focus on delivering top-notch customer service when you rely on
the latest tech to track and maintain an accurate inventory. Tammy Jackson will
help you confidently create a plan to invest in Epicor’s latest inventory technology,
allowing you to make data-driven decisions to stock your shelves with the
products your customers want to buy.

Tammy Jackson

SDigTOnexuNtpD’fooTirtOtBMeeFxstIttoMSaMlgSeaeArrttkAsRsetstaKeMtrnotEte2Otd0To.M3y.6oE4u6rN.p3hT7o6n0e.

10

ENHANCE YOUR PRODUCT EXPERTISE

TREATED LUMBER 101
9–10:15 am

Pressure-treated lumber plays an important role in building decks, pergolas, and
benches that stand the test of time. Learn when to recommend treated lumber,
its pros and cons, as well as its care and maintenance. Growing up with his dad’s
construction company, Eddy Longshore built his lumber knowledge and discovered
his knack for providing continuing education to industry professionals.

Eddy Longshore THE KEY TO MODERN TECHNOLOGY SALES
Anthony Haynesworth 9–10:15 am
Drive more footsteps and carve out a key differentiator
for your store by adding automotive chip keys,
transponders, and fobs to your service offering. Anthony
Haynesworth and Todd Adams have worked with this
technology for more than 25 years and will show you how
to benefit from selling smart keys.

Todd Adams

FLOOR YOUR CUSTOMERS WITH NEW FLOORING AND VANITIES
10:30–11:45 am
Get a sneak peek at new flooring and vanities coming soon to your RSC while
learning about the latest category trends. Do it Best Business Development
Manager Bob Michalak shares 30 years of industry insights to help you maximize
your margins and appeal to an even larger customer base.

Bob Michalak

TILE IN STYLE
1–2:15 pm

Equip your design experts with the hottest tile and backsplash trends. As a
representative for fashion-forward Emser tile, Randall Sheehe has everything
you need to know to turn your business into a design destination with this growing
category that’s an easy upsell for DIYers.

Randall Sheehe

11

DISCOVER MORE TRAINING SOLUTIONS

Build your team’s expertise with courses for
every role in your business — from product
knowledge for department associates to
best operational practices for managers
and owners. The Learning Zone is available
through mydoitbest on any device 24/7.

To learn more, visit the booth in
Programs & Services.

NOW ENTERING THE

ELECTRICAL & PLUMBING WORKSHOPS
Thursday, September 8 and Friday, September 9 | 7:30 am–2:15 pm

Give your team the knowledge to ehleelcptrDicIaYel prsrowjeictchotscm.oFmoimrnmoegnrmhianarind2twe0naa2ren2ce
and repair tips for plumbing and

store owner Jacy Elsesser has an approachBarbinlegtirnaginiynogustbyleestthaptractices
leaves anyone feeling confident fausllt-hdeayylseeasdsitohnetsiorinpdclurluimvdebeinbygroeuaanrkdfgaersoltewactntrdhical
departments. These fee-based

lunch. Sign up for these popular workshops — seats will fill up fast.

Visit us in Programs and Services to
learn more and enter our daily drawing.

Scan the QR code
for more info.

12

CREATE YOUR GAME PLAN

AUGUST 15 MARKET SAVINGS BUILDER IS LIVE

8 am ET Preview market specials, including the Sneak Peek and
Cyber Steals.

SEPTEMBER 2 ORDER CYBER STEALS AND MARKET CLOSEOUTS

11 am ET Submit your orders for these exclusive deals from anywhere.
Cyber Steals are only available online.

SEPTEMBER 9 ORDER SNEAK PEEKS

4 pm ET Finalize your Sneak Peek orders. Remember, your orders are not
final until you visit the booth at the market and scan your badge.

SEPTEMBER 12 LAST CHANCE FOR CYBER STEALS, SNEAK PEEKS,
AND MARKET CLOSEOUTS
8 pm ET
Don’t forget to submit your orders. Sneak Peek orders must have a
badge scan to be final.

SEPTEMBER 23 LAST CALL
Submit your regular market orders by 8 pm ET.
8 pm ET

13

HOME AWAY FROM HOME

Welcome to Indy! Indianapolis is a great host city for our market, and we want you to experience the charm outside
of the convention center. Save some time to slip away and explore.

TASTE YOUR WAY THROUGH TOWN MILKTOOTH
OLD SPAGHETTI FACTORY
The food scene in Indianapolis brings us back time after time. There’s THE BALL AND BISCUIT
never a shortage of great places to please the palate. Whether you want
to squeeze in a date night, grab a drink with friends, or wind down with
family, there’s something for everyone.

UNIQUE DINING EXPERIENCES

Milktooth
Stop in for a quick breakfast bite or stay longer for a full brunch at
this charming diner.

Fogo De Chao
Waiters deliver an endless selection of fire-roasted meats to your plate.

Garage Food Hall at Bottle Works
Live like a local with the region’s best entrepreneurs and culinary
masterminds in this unique marketplace.

The Eagle’s Nest
Wind down at this romantic restaurant with a view.

FAMILY-FRIENDLY

Hollyhock Hill
Enjoy good country cooking with an ice cream sundae bar.

Old Spaghetti Factory
Eat Italian food inside a railroad car, while little loaves of garlic
bread keep arriving on the table.

DRINKS AND DESSERTS

The Ball and Biscuit
Walk to get a craft cocktail at this sleek location. Step back in time
to a bar influenced by the 1930s music scene.

The Flying Cupcake
Cupcakes made for kids and adults. Share a jumbo cupcake or
sample a few of their many flavors.

Ellison Brewing Co.
Enjoy world-class craft brews and an award winning chef in an
upscale industrial space.

14

MAKING MEMORIES VisitIndy.com

We know our markets are sure to leave you with memorable experiences to take home to your
stores, but what about those after hours moments? Indianapolis has those, too. Visit Indy
outlines Indianapolis staples, including:

GONDOLA RIDES ON THE CANAL
Experience the beauty and charm

of downtown Indianapolis with canal

views by booking a ride with The Old
World Gondoliers.

LIGHTS, CAMERA, ACTION
Immerse yourself in a larger-than-life experience. The IMAX theater in the

Indiana State Museum features a six-story screen and surround sound

speakers to put you in the middle of the action.

SHINING A LIGHT PACKING A PUNCH
Stop by Monument Circle for Shining a Light, Have you ever heard of the Victorian-era
a seasonally-themed light show and a nightly tradition of gathering around a bowl of punch?
signature salute. The free show begins at dusk Well, Punch Bowl Social brings that old tradition
every evening and is synchronized with music to life once again with a wide variety of craft
from the Indianapolis Symphony Orchestra paying cocktails and scratch-kitchen food to go
tribute to the iconic monument. This five-minute perfectly with your choice of endless games
light show tells many stories. From our servicemen and entertainment.
and women to our veterans, Monument Circle will
be the canvas for Indy’s legacy every evening.

15

6502 Nelson Road
Fort Wayne, IN 46803

SOLUTIONS FOR

YOUR S UCCESS

9–12SEPTEMBER INDIANA

CCOENNVETNTEIORN

INDIANAPOLIS