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Find, Friend & Follow Us Issue 10 | 2018
ays and anniversaries health and safety career opportunities
Stocking up Captain Reed Team Appreciation
for the storm at your service Nights
FOCUSING ON RELEVANCE, GROWTH, AND LEGACY
During the annual Team Appreciation Night, staff The remainder of Dan’s message focused on the legacy of our
and their guests gathered for a night of fun, servant-led culture. He stressed that anyone can be a servant
recognition, and celebration of the results of our company’s leader and that what we do every day positively impacts others.
performance this past year. As part of the evening's festivities, “In a servant led culture, it’s never about you. It’s about the
President & CEO Dan Starr congratulated everyone for a job well people you serve…your team…your peers…every individual
done and spoke on three key constructs that will shape Do it Best encounter,” he stressed. He closed his address highlighting
for years to come: relevance, growth, and legacy. three examples of how various team members have stepped up
in humble leadership to enhance company processes, the lives
He opened his message outlining the steps we will need to of others, and the hearts of those who are hurting. Finally, he
take on our journey to be the first and best choice in the home challenged attendees to think about their own legacy before
improvement industry. “Members should expect that Do it Best thanking everyone for their dedication to our independent
will partner with them in order to generate results that are better member-owners all around the world.
than if they had partnered with somebody else,” he said. Dan
further emphasized that we will need to continue investing in the To catch up on the festivities across the company, check out
systems that make it easier for members to do business with us pages 6 through 8.
and focus on embracing the kind of change that drives positive
results to the bottom line.
Dan went on to salute our solid sales growth in Fiscal Year 2018.
“We set a new company record and increased the bottom line
by enhancing our member rebate and staff profit sharing
over the prior year,” he noted. Member purchases grew to
$3.7 billion, representing an increase of over 14%. Record lumber
sales contributed substantially to reaching this new milestone,
both in overall volume and pricing, leading with a 37% increase.
Directs were up 9% and warehouse sales, which deliver the
largest portion of company profits, grew by almost 5.5%.
© 2018 Do it Best Corp. All rights reserved.
INSURANCE TIPS YOUR SECOND PAYCHECK:
TOOLS & TRUSTED
FROM INSURANCE COORDINATOR GUIDANCE
r second paycheck celebrate APRIL PFEIFFER focus on health
blood donors With the annual distribution of profit sharing, Fidelity
can now help you make the most of your savings plan
CIGNA TELEHEALTH CONNECTION contributions. As a trusted provider of guidance to
millions of investors, Fidelity offers easy-to-use tools
Take control of your health in a way that works best for you day or and useful information about your savings plan account
night, from home, work, or on-the-go. Whether you're sick or don't on netbenefits.fidelity.com. This site is also designed
have time to wait for a doctor's appointment, get access to care for to help you easily manage your contributions. Having
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can quickly link to the site on mytoolbox/retirement/
With Cigna’s Telehealth Connection, you can talk to a nurse for medical
guidance at no extra cost or connect with a board-certified doctor for fampilayrntnewers laincckess.sWhile you’re there, you can connect to top
above & beyporondfessional care. It’spfroaustd, pcoarnevnetsnient, and less ewxhpaetnsshivaeppthenainngan ER, news from Fidelity.
urgent care, and possibly even your primary care physician.
EASY ACCESS TO
Explore all your virtual care options now by going to mycigna.com. FAMILY NEWS
Similarly, Fort Wayne team members can now take advantage of Misplaced your most recent copy of Family News?
Parkview OnDemand. Talk to a provider anytime and anywhere through You can easily access an electronic version any time
video or mobile app visits. Registering is simple. by signing on to mytoolbox from work or home. We
archive an entire year’s worth of issues in the Family
Download the Parkview OnDemand app, available in Google Play or the News section. Visit mytoolbox.doitbestcorp.com and log
iPhone App Store, or visit ondemand.parkview.com, to get started. in with your assigned ntserv\username and password.
ays and annPirvoevrsidareiers are availahbelealathroaunnddsatfheteyclock to treacatrmeearnoyppcoormtumniotines,
non-emergency adult and pediatric issues. And if needed, Parkview
OnDemand can submit prescriptions directly to the pharmacy of your
MAKING THE BEST EVEN BETTER
The IT divisional team recently had the opportunity to reimagine themselves with a focused partnership mentality, driven
by a commitment to deliver a rewarding and meaningful experience for all their clients. This introspection and discussion
has led to numerous changes and enhancements in how the division will operate. For one, the team is implementing a single point
of contact in IT for you to get everything you need, whether it’s troubleshooting a glitchy computer or kicking off a new IT project.
Gone are the days of needing an insider’s knowledge of every persona and process to figure out who to contact. This change is just
one example of a broader initiative to support the future of Do it Best, enabling the entire company to be more responsive, innovative,
and foster a collaborative environment internally and with our members.
“I am so pleased that Mike Altendorf started us down this path last year. We believe this new modern structure will allow us to
achieve our goals and enable a competitive advantage for Do it Best in our increasingly digital world. Team attributes will include
an agile mindset, business focused, deep collaboration and
partnerships, and disciplined innovation,” says John Mergy,
vice president of Information Technology.
The previous four IT departments have been consolidated
to three, and renamed to be more intuitive, describing the
function and expertise. Tech Security and Operations secures
and runs the business; Tech Design enhances the business
through system improvements, and Tech Engagement partners
with other divisions to ensure consistent communication and
There is an opportunity for growth driven by technology, and
the IT division is positioning itself to promote continuous
improvement. The intent is to give our members a competitive
advantage in their communities by equipping them with the
technology and resources they need to grow their businesses.
2 Issue 10, 2018
FIGHTING FLORENCE WITH STRATEGIC PLANS AND FAST ACTION
At Do it Best, we are always working hard to provide our member-owners with outstanding service. Yet when natural
disasters strike, our team goes above and beyond to make sure that our members’ stores receive the products their
customers need when they need them most. Ahead of Hurricane Florence, our Logistics and warehouse teams in Lexington put in
extra hours and added emergency delivery routes to ensure critical supplies made it to the right member locations.
“Our Lexington team worked well past their normal hours and dispatched 12 normal routes and eight additional emergency routes in
preparation for the storm. Meanwhile our business continuity team in Fort Wayne strategized how to minimize disruptions from the
storm. It was a bit of a chaotic time, but I sincerely appreciate everyone for their tremendous efforts. It’s great to be part of a team
that is so very dedicated to serving our members and their communities during times of
need,” said Tim Miller, VP of Logistics.
As our team rushed needed supplies to the East Coast, our members moved just
as quickly to ensure their customers were stocked with everything they needed in
preparation for the storm and its aftermath. Among them, Lester's Hardware in Kinston,
NC unloaded a truck full of generators while the staff at Taylor's Do it Centers in Virginia
Beach, VA distributed tarps, flashlights, and batteries and refilled propane tanks.
r second paycheck celebrate blood donors focus on health
whats happening Patient
Do it Center
waited to fill All hands on deck in Lexington.
tanks as they
above & beyond proud parents faimmmilyednieawteslyaccess
ays and anniversaries health and safety career opportunities
Our business continuity team optimized routes and kept operations running smoothly. A pallet of generators were a welcome sight at
Lester's, courtesy of their Do it Best truck.
More than ever before we are focused
on growth and strategically acquiring
new members both domestically
and internationally. Paul Batista,
Christian Parra, and Hugo Ponton
returned from a successful trip to Guatemala to sign our newest international affiliate - Cementos Rocafuerte. They have 15 locations
and a wholesale network of 400 independent hardware stores, giving us new market coverage in the country. Their parent company
is Central America's largest cement and related product manufacturer, with top line sales of $2 billion. “This new member is looking
forward to the support and the growth opportunities we have to offer them to take their business to the next level,” said Christian.
Issue 10, 2018 3
CELEBRATE LBM Account Executive Business Analyst Deb
Liz Schlichter and Braun said hello to
her husband John her first grandchild on
welcomed Emilia September 6 when Dalila
Louise into the world Ann was born to Jaci and
on August 31. Jacob Eggleston.
The Sales team organized a special lunch for
Associate Sales Consultant Jarek Hoppe and his
fiancé Jenny to celebrate their engagement.
On August The Graphics department celebrated
24, the the upcoming marriage of Print and
Merchandising Production Assistant Ryan Cooley to
team celebrated his fiancé Ashley with a cake and carry-
Forecasting in. They tied the knot on September 14.
Planner Team members threw Consumer Marketing Specialists Skiler
Tim Kline’s Lehman and Leah (Kappen) Miller a joint bridal party to
milestone 50th celebrate their respective weddings. Leah married her husband
birthday. Wynn on September 8, and Skiler married fellow Do it Best
team member Ashlee (Brown) Lehman on September 28.
Graphics Supervisor Travis Bowersock endured Merchandising couldn’t let Marketing have all the fun. They Woodburn’s Bins Lead Renee
a traditional Do it Best birthday celebration with threw their own shower for Consumer Marketing Specialist Crawford celebrated her 50th birthday
posters around the building letting everyone Skiler Lehman and his wife Associate Merchandise Manager like royalty. Her co-workers brought in
know he turned the big 4-0. Ashlee (Brown) Lehman. a cake, balloons, and a tiara fit for a
queen to make her day special.
4 Issue 10, 2018
Thanks to a special Google Hangout session, Brian’s family was ABOVE AND BEYOND:
present to see him promoted and reaffirm his oath. REED RECEIVES NEW RANK
Brian stood with Rear Admiral Gene Price and Chief Stephen Birdsong Brian Reed, a business analyst manager, has been serving in the
after accepting the Unit of the Year Award. Navy for over 30 years. During that time, he has had many roles,
ranging from enlisted to commissioned officer, on active duty and as
a reservist. Most recently he was promoted to Captain. “My new rank
is truly reflective of all the people who have helped me over my career,
including my family, Navy team members, and Do it Best co-workers,”
said Brian. “I’m grateful and humbled by the opportunity to serve
our nation at the next rank and the additional responsibilities that it
He is currently part of The Navy Reserve Navy Information Operations
Command Texas, Fort Worth, and travels there monthly for drills
and assignments. In addition to his new rank, Brian is proud of his
unit for receiving the Unit of the Year Award from Commander Navy
Information Forces Reserve Command. This achievement is given to
one unit that best demonstrates outstanding mobilization training and
operational readiness. Brian had the opportunity to accept the award
on behalf of his unit alongside his unit’s Senior Enlisted Leader Chief
Stephen Birdsong at a national conference in May.
As he begins this next stage of service in the Navy, Brian will be
competing for jobs that could potentially take him all over the
country, and he is very thankful for the support he continually
receives from his Do it Best family. “Mike Altendorf, John Mergy,
and John Snider, along with my peers, have been so supportive over
the years and are very much a part of my Navy service. I could not
have shouldered the responsibilities I’ve been entrusted without their
understanding and support.”
FUNDRAISING WITH THE FAMILY
For Josh Ratcliff, a lumber sales and operations Another one of Josh
manager, fundraising for the YMCA is a family and Amber’s favorite
affair. His wife Amber is the board chair for the Green Family Y in Y fundraising events
Uniontown, OH and the couple doesn’t hesitate to bring their five is Spring for the Y,
children, including newborn Tucker, along for the events. a dinner and silent
They recently participated in the one-mile Labor of Love family fun
run. Money from this event goes to scholarships that allow families
in need to experience the feeling of community the Y provides
through memberships, classes, or support group access. “The
YMCA is near and dear to our hearts. We enjoy all it has to offer
and without events like the family fun run many of the services and
facilities the Y offers wouldn’t be possible,” said Josh.
The Ratcliff family plans to run their first 5K in October at the Jack-o-
Lantern Jog, another fundraising event for the Y. Typically, the two
youngest of the Ratcliff clan ride in strollers, but 21-month-old Ellie
ran the entire Labor of Love race on her own. “We start as a family
and end as a family, even if it means walking with the last member
across the finish line,” added Amber.
Issue 10, 2018 5
Do it Best Team Appreciation Nights give
us the opportunity to salute our committed
team for the work they do year round
to help our member-owners grow and
achieve their dreams. This year, staff were
recognized for their servant leadership and
up to 47 years of service to our members.
Burnsville: It was a night of celebration at Axel’s Restaurant for team members, retirees, and their guests as Nick Talarico, VP of
Sales and Business Development, honored the hard work of our Burnsville staff. The evening also included Quent Ondricek and
Gary Hoffmann paying tribute to Bob Cranney who will retire in January after 47 years with Do it Best.
Nick congratulated Ed Julie Teig was
Deiss on 10 years of saluted for 25 years of
service. committed service.
Dixon: The warehouse team was all smiles at their banquet at the Elks
Lodge. Over eighty attendees were present and Gary Furst, VP of Human
Resources, joined the team as this year’s speaker. The evening’s festivities
also included a raffle for merchandise credits adding to the excitement of
Beth Robinson and Colleen Reglin Excited about
were congratulated by Gary for their profit sharing.
Fort Wayne: Following a delicious meal, President & CEO Dan Starr congratulated Tanja Brown,
our service award recipients, who represented over 700 years of combined service to a millwork
our member-owners. He then gave a touching salute to the many examples of servant merchandise
leadership across coordinator, has
the company. To built a great
wrap up the evening, friendship with
attendees cut loose Medina team
on the dance floor member Melissa
to enjoy the live Holik. A perfect
band before heading opportunity to get together, Tanja invited
home with their Melissa to accompany her to our banquet here
profit sharing checks in Fort Wayne.
6 Issue 10, 2018
Lexington: Due to the threat of Hurricane Florence, team members had an abbreviated celebration over lunch with their formal
event rescheduled for September 21. Everyone was flexible and embraced the change of plans. Each team member went home
with a case of water to help them ride out the storm and everyone expressed their gratitude with a round of applause.
focus was on
Medina: With over 100 Doug Roth, VP of Finance, was
team members and guests in present to help honor service
attendance for the buffet dinner award recipients like Steve
and banquet presentation, Minnick.
everyone had a great time
celebrating a successful year.
Following dinner, attendees had
the opportunity to participate in
a game of Family Feud. Interest
in the game grew throughout
the night and resulted in 12
teams of five competing over
Pam Tait and Lisa Coppinger were all Luis Flores Garcia was one of many Mesquite: The Rising Star Sports Ranch hosted
smiles. service award recipients of the night. over 120 Mesquite team members, retirees, and
Montgomery: Team guests at their team
members enjoyed a catered appreciation night. It
dinner and spectacular was a fantastic evening
views at the Stony Ford of fun and thankfulness.
golf course. Rich Lynch, Following a delicious
VP of Marketing, helped dinner, Department
celebrate the hard work Manager Kevin Avenall
and dedication of the and General Manager
team, and then everyone Dalton Raney helped
danced the night away recognize Mesquite’s
thanks to a rock ‘n’ roll DJ. service award recipients.
Looking sharp! Rich thanked Maria Pagan for
her years of service.
Issue 10, 2018 7
Sikeston: Isle Casino was the venue for Sikeston’s banquet where General Manager Will Ryan acknowledged highlights from the
year and recognized the team for their efforts in supporting his grandson Cooper during the months leading up to Cooper’s heart
transplant. John Mergy, VP of IT, provided a company update and laid out the initiatives and projects that will be impacting the
warehouses in the coming months.
A group of retirees caught up. A table of happy faces from the shipping department and their guests.
Waco: Steve Markley, VP of Merchandising, welcomed a crowd of nearly 100 attendees to the banquet and
provided a great recap of FY2018 along with a look to the year ahead. Opting for a more casual feel this
year, guests enjoyed a barbeque feast and entertainment from a nationally renowned comedy magician.
Steve congratulated Kyle Camera ready for the evening.
Noble for his years of
Woodburn: Everyone enjoyed a beautiful evening at Willamette Heritage Center for their celebration. Woodburn’s 90 banquet
attendees laughed the night away thanks to comedian Susan Rice, and Gary Nackers, VP of LBM, helped honor the team’s three
service award recipients: Amy Alarid, Ben Diaz, and Mike Jones.
Team members enjoyed each other’s company.
Ben Diaz was saluted for his years of service.
8 Issue 10, 2018
Welcome A TRIBUTE TO JEFF WEAVER
to the January 12, 1961 - September 15, 2018
Family Medina team member Jeff Weaver passed away after a brief yet
courageous battle with cancer. He was 57 years old, and will be
Medina dearly missed by his co-workers. His career at Do it Best began 17
Nicole Emerson years ago, and he most recently served our members as a high reach
Clarice Hall operator. “Our team will miss his crooked smile and clever one-liners
Kimberly Ludrosky on bad days. No matter a person’s mood, he was there to make
Montgomery their day brighter,” said Rick Becker, general manager.
In addition to his Do it Best family, Jeff is survived by his wife Terry,
children Joseph (Sarah) Weaver, Stephen Weaver (Anna Puckett),
and Amber (Jim) Drayer and their children: Maddie, Serena, Kamila,
Kayden, and Jacob, mother Virginia Gumpl, sister Cindy (Bill)
Burstadt, and countless numbers of friends. Jeff was an avid Harley rider, enjoyed playing his guitar,
and was noted as a standup comedian.
Born in Akron, OH, Jeff was a graduate of Wadsworth High School and proudly served in the US Navy
during the Gulf War and Desert Storm. He was a highly decorated sailor and was twice selected as
Sailor of the Year. He served as an operations specialist, instructor, air intercept control supervisor,
and carrier strike group commander. Retiring from the Navy after 20 years of service, he was a
member of the Medina VFW Post #5137.
Our hearts go out to Jeff’s family and his Medina team members during this time of loss.
WHAT'S HAPPENING Bagel Day
FORT WAYNE brought
Team members browsed the racks for new Do it Best apparel at the As part of their fundraising efforts for United Way, team
popular clothing sale. members bought nearly 120 potted mums and raised
$500 for the local agencies supported by United Way.
Issue 10, 2018
MESQUITE MONTGOMERY Staff enjoyed their annual summer escape
to Lake Compounce in Connecticut. It was
Kathy Roberts and a beautiful summer day for roller coaster
Chris Kennedy rides and a swim in the splash zone.
attended the Mesquite Works Job
Fair where they helped recruit some
prospective employees for the
growing business at the RSC.
Everyone gathered for the annual
company picnic at a Hudson Valley
Renegades baseball game. Attendees
were treated to a home team win
and fireworks after the game. A
ballpark dinner was also served and
included hot dogs, hamburgers,
grilled chicken, and salad.
In honor of their one Staff were treated
year without a lost time to a delicious ribeye
accident achieved on May 3, the team dinner with all the trimming
gathered for the unveiling of their courtesy of Partners and Friends
new commemorative banner. of McLennan County, a group of
business people who cook steak
lunches for other local businesses
as an appreciation for living and
working in McLennan County.
10 Issue 10, 2018
WACO The warehouse teamed up with Ryder, our
transportation partner, to host a family carnival.
Staff and drivers made all the games, and Ryder
representatives did all of the cooking. Department Manager Gary
Barr was a crowd favorite in the dunking booth!
Everyone enjoyed a back-to-school swim party complete
with a water gun fight and floats for the kids. Families
also feasted on a catered meal from Dave’s Burger Barn.
INFORMATION SECURITY: VIRUSES IN DISGUISE - BE ON THE LOOKOUT
Emotet is an advanced Trojan virus that is Mail PassView - A password recovery tool that reveals passwords
disseminated through emails containing malicious and account details for various email clients such as Microsoft
attachments or links. It uses familiar branding like Dropbox Outlook, Windows Mail, Mozilla Thunderbird, Hotmail, Yahoo!
or Office365 to trick recipients. As of July, the most recent Mail, and Gmail.
campaigns imitate PayPal receipts, shipping notifications, or past-
due invoices. Initial infection occurs when a user opens or clicks With the plethora of sneaky password stealing software used
the malicious download link, PDF, or macro-enabled Microsoft by Emotet, always watch your emails and be careful of what
Word document included in the email. Once downloaded, Emotet you click on, whether at work or on your own personal devices.
uses one of the following credential stealing softwares to gain Unless you know the sender, delete the email! If an email looks
access to your confidential passwords. phishy, try calling the sender to verify the legitimacy of the email.
NetPass.exe - A legitimate utility developed by NirSoft that
recovers all network passwords stored on a system for the current
logged-on user. This tool can also recover passwords stored in
the credentials of files on external drives.
Outlook Scraper - A tool that scrapes names and email
addresses from the victim’s Outlook accounts and uses that
information to send out additional phishing emails from the
WebBrowserPassView - A password recovery tool that captures
passwords stored by Internet Explorer, Mozilla Firefox, Google
Chrome, Safari, and Opera.
CAREER OPPORTUNITIES As Do it Best Corp. continues to grow, there may be career opportunities
for you to pursue within the company. Visit mytoolbox.doitbestcorp.com
AT DO IT BEST CORP. for a complete list of all openings and contact the Human Resources team
if you’re qualified for and interested in a new role.
Issue 10, 2018 11
FOCUS ON HEALTH: SAFETY CORNER Presented by your safety committee
FEAST ON FALL PRODUCE FIGHT FIRES WITH
With fall in full swing, you may be noticing a change in the
selection of produce available at your local supermarket. Here is a The US Fire Administration reports that fires kill more than
list of the freshest fruits and vegetables to buy in October. 4,000 Americans each year and injure approximately 20,000
more. This month, make sure your home is protected from
Broccoli a fire and that your family is prepared. Here are eight simple
tips to help you avoid fires and reduce the risk of injury
• Studies show this cruciferous should one occur:
vegetable lowers the risk of colon,
cervical, lung, and bladder cancers. 1. Smoke alarms – These alarms are widely available and
It can also fight the bacteria that inexpensive. Install a smoke alarm on every level of your home
cause ulcers. and test it monthly.
• Go for the bright green florets with slender stems and pass on 2. Prevent electrical fires – Don’t overload circuits or
any with buds that have burst into flowers. extension cords. Avoid loose electrical connections by
checking the fit of the plug in the wall outlet. If the plug
• Adding more broccoli to your diet is an easy way to sneak in loosely fits, inspect the outlet right away. A poor connection
your daily dose of vitamin C, vitamin A, fiber, and potassium. between the plug and the outlet can cause overheating and
can start a fire in minutes.
3. Keep plugs safe – Unplug all appliances when not in
• T his source of vitamin A, use and use your senses to spot any potential disasters. If a
potassium, and fiber is only 16 plug is overheating, smells strange, shorts out or sparks, the
calories per cup, and makes appliance should be shut off immediately, then replaced or
a perfect portable snack for repaired.
adults and kids alike.
4. Alternate heaters – Make sure there is ample space around
• Look for firm stalks and bright green leaves when choosing the any portable heating unit. Anything that could catch fire
perfect bunch. Wrapped in plastic, celery will keep in the fridge should be at least three feet away.
for about a week.
5. Fire safety sprinklers – Consider installing a fire safety
• To revive your wilted stalks, toss them into a bowl of cold water sprinkler system. Sprinklers are affordable and they can
to plump them up. increase property value and lower insurance rates.
Cranberries 6. Create an escape route – Create and practice your escape
plan with your family from every room in the house. Practice
• These antioxidant-rich berries are staying low to the floor and checking for hot doors using the
best known as a holiday feast back of your hand.
accompaniment, but are also great
salad toppers. Packed with vitamin C, they also make a great 7. Clean dryer vents – Clean the lint filter every time you start
snack at around 45 calories a cup. a load of clothes to dry or after the drying cycle is complete.
Make sure your exhaust duct is made of metal tubing and not
• Look for firm, dry berries with good color and keep an eye out plastic or foil.
for mildew. Once in your kitchen, cranberries keep well in the
fridge for several weeks. 8. Be careful around the holidays – Check all of your lights
prior to stringing them up and dispose of anything with
Pumpkins frayed or exposed wires.
• This low-calorie orange squash
gets its color from beta-carotene,
a phytonutrient our body converts
into vitamin A, which is good for
• Find one with firm, smooth skin
and make sure there are no
bruises or cracks.
• Once you slice into your squash, store the remainder in the
fridge with plastic wrap and try to use it within five days.
• Roast the seeds in the oven with some olive oil and salt until
golden brown for a crunchy, iron-rich snack.
Find, Friend & Follow Us Issue 10, 2018