Annual Report 2019

PRIVATE/SEMI PRIVATE
AND GENERAL WARD

PRIVATE ROOM GENERAL WARD

The dedicated Private Rooms are specially built to The General wards are air-conditioned and each
serve those patients who are willing to stay in privacy. caters to six patients. They are divided into the
The rooms consist of patient’s bed, attendant’s sofa following sub-sections;
set, LED television screens with the availability of the • Seprated Male & Female Surgical wards
local and international channels, telephone line, nurse • Seprated Male & Female Medical wards
calling system along with the compassionate care of • Isolation Ward
our medical sta and the support sta . These
dedicated private rooms consist of attached SPECIAL CARE UNIT (SCU)
bathrooms with the internationally recommended
setup for wheelchair access, best quality bathroom The five beded special care unit is the step down unit
fixtures. for the patients who are shifted from ICU. The special
care unit also caters to patients that require
specialized monitoring and care.

SEMI PRIVATE ROOM SPECIAL CARE UNIT (SCU)

The semi-private rooms are serving the two patients and
o ering the similar environment as of private rooms. It
consists of patient’s bed, attendant’s sofa set, nurse
calling system to two patients but ensure that the privacy
of each patient is well maintained. The room have a huge
window with a marvelous view.

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Annual Report 2019

NEURO SPINAL SURGERY Dr. Salman Ahmed
(Cardiothoracic Surgeon) MBBS, FCPS
NEURO SPINAL SURGERY Services O ered
• Cardiac Surgery – CABG, MVR, AVR, ASD + VSD
Our Team
closure
Dr. Muhammad Muza ar Uddin • Thoracic surgery Thoracotomy, VATS, pericardial
(Head of Neurosurgery) MBBS, FCPS
Dr. Syed Muneeb Younus window, Lung repair, decortication, chest drain.
(Senior Registrar) MBBS, FCPS • Availability of heart pump machine for 24 hours.
Dr. Saad Akhtar • Intra aortic balloon pump available for 24 hours.
(Visiting Neurosurgeon)
Dr. Badar uddin Ujjan ENDOSCOPY
(Visiting Neurosurgeon)
Services O ered ENDOSCOPY
• All kind of neuro spinal trauma management.
• Brain and spinal Tumor Meningioma Surgery MMIH endoscopy services provide patients with the
best possible care in a safe, comfortable environment.
including pituitary tumor, CP angle tumor, spinal • Procedures available at the MMIH Endoscopy unit are
tumor. • Bronchoscope and Interventional Pulmonology
• pediatric neurosurgery services including • Colonoscopy
hydrophilic & meningomyelocele repair. • Endoscopic Retrograde Cholangiopancreatography
• Spinal fixation open and minimal invasive.
(ERCP)
CARDIO THORACIC • Esophagogastroduodenoscopy (EGD) or gastroscopy
SURGERY

CARDIO THORACIC SURGERY Memon Medical Institute Hospital

49 Annual Report 2019

MEMON COLLEGE OF NURSING

The College of Nursing is another milestone achievement of Memon Medical Institute Hospital.
MMI Hospital - College of Nursing comprises of highly qualified and experienced faculty, purpose-built
infrastructure, modern facilities, regulated and well-monitored training and educational methodologies are the
key characteristics of this educational institution.
This college is of great significance because the Nursing education is one of the integral component of the
mission and vision of Memon Health & Education Foundation. We have built a state of art college building at
the third floor of the hospital’s building which comprises of class rooms, faculty rooms, administration o ce,
computer lab, skill lab, library and others.
Since the commencement, we have envisioned to establish a hospital, a College of Nursing and a Medical
University with research facilities as a comprehensive healthcare facility. Today, we have achieved second
revolutionary project of Memon Medical Institute Hospital’s College of Nursing.
Being a nurse means to hold all your own tears and start spreading smiles on people’s faces. It is our first
priority to provide a learner-centered curriculum that integrates science and nursing art which leads students
to outstanding performance in theory and clinical.

We have the facilities and the infrastructure to Future Programs
enrich the intellect of the students but also groom
them to become a productive and valuable asset • Post. RN BSN OR BSc. Nursing
not only for our nation but entire world. At • I.C.U. Technician
MMIH-College of Nursing, we are training students • N.I.C.U. Technician
at international standards to prepare them to face • Phlebotomy Technician
most di cult healthcare challenges. MMIH - • Operation Theatre Technician
College of Nursing has been producing highest GPA • Laboratory Technician
in Annual Nursing Examination and we are • Physiotherapy Technician
committed to improve the results through latest • Respiratory Technician
learning techniques and technology. • Dental Technician

Our Current Programs

• Generic BSN OR BSc. Nursing
• Critical Care Technician OR CCT
• Community Midwifery or CME

AUGMENTED SERVICES

PATIENTS’ RIGHTS

Memon Medical Institute Hospital, a project of Memon Health & Education Foundation, is a non-profit institution
and established with the mission to provide accessible and a ordable quality healthcare and health education
to all with empathy, dignity and respect, irrespective of their caste, creed, color, religion and ability to pay.

We firmly believe that it is the fundamental right of every patient to receive the quality treatment. We always
ensure that every patient admitted in our hospital must be provided with the best care as per the given
resources and the facilities. The management and sta are committed to perform their duties and
responsibilities according to the approved policies and procedures.

Following are the rights of the patients which are important for making a closer professional relationship
among the patients, their respective attendants and the hospital sta .

OUR GUIDING PRINCIPLES

1. Emergency Cases: As a responsible hospital, we strongly believe and practice every day that the patients
must receive prompt emergency services at the time of reaching our emergency department including
First-Aid and stabilization emergency services. If you have severe pain or an injury, you have the right to
receive stabilization emergency services whenever needed, without prior authorization.

2. Accessibility to the Medical Care: To a choice of health care providers that is su cient to provide you
with access to appropriate high-quality health care.

3. Care in a Dignified Manner: You have the right to receive required healthcare services including
accommodation at all times as per the given resources and the mission of the hospital which is to provide
accessible and a ordable quality healthcare services to all with empathy, dignity and respect, irrespective
of their caste, creed, color or religion.

4. Briefing about the Treatment: You have the right to be informed about your health condition and to
receive accurate and easily understood information about your health plan, health care professionals, and
health care facilities.

5. Information about the Treatment Options: You have the right to accept or refuse treatment including
examinations, tests and diagnostic procedures. You must be given enough information to make an informed
choice about whether to accept or refuse treatment.

6. Access to Care: You have a right to receive the quality and best available healthcare facilities in the
hospital. The facilities and the relevant sta are available to provide best possible care and services
according to your health condition.

7. Management of the Pain: You have the right to be informed that relief of pain is an important part of
care and to receive information about options to reduce, control or relieve pain. To have pain e ectively
managed, you are agreeing with the doctor advise and prescription which is always provided to the best of
the knowledge.

8. Decision about your Care: The patient have the complete rights to know all the treatment options and
to participate in decisions about the care. Parents, guardians, family members or other individuals that the
patient designate can be the representative, if patient cannot make decision.

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51 Annual Report 2019

9. Care without Discrimination: You have the right for the non-discriminatory care from your doctors and
to be treated equally.

10. Patient-Friendly Environment: To receive care which promotes your dignity, privacy, safety and comfort.
11. Privacy and Confidentiality: You have the right to talk in confidence with health care providers and to

have your information protected. You also have the right to review your own medical record during any time
of the treatment.
12. Complaint Management: It is your right to complain about any specific issue or problem against your
health plan, doctors, hospital or other health care personnel. This include complains about waiting times,
operating hours, the conduct of health care personnel, and the adequacy of health care facilities.
13. Visitors: The visitor’s timings and right to access are as per the hospital policy. (There are medical or
administrative reasons to restrict such access)
14. Information about your Financial Expense: To request and receive information regarding financial
charges for any treatment and to receive an explanation of your bill upon request.
15. Right to refuse: You have the right to refuse care provided by the hospital and take a discharge against
medical advice, however you must correctly inform the hospital’s sta about the reason for our record.

HEALTH AND INFORMATION
MANAGEMENT SERVICES

Health Information Management Services is one of the most important department and responsible for the
management of the patients record in a systematic manner.
We maintain the complete medical history of patient with privacy.
The department provides medical record with complete details such as lab tests, reports and treatment plans
for the healthcare professionals to provide quality healthcare.
A patient, or his/her legal representative, may obtain a copy of their medical records after the completion of
the formalities. We require a complete and signed Authorization for the release of any documents to anyone,
including the patient.
The department is also engaged in managing the files, dispatching to the OPD during that specific patient
appointment or in wards in case of admission, shelving of the file in a proper sequence, issuances of the birth
certificates. It is our top priority to maintain and keep the record of every patient under highest level of
confidentiality and such data can not be shared with any indivisual.
HIMS is also involved in the provision and facilitation of the following services:

• Duplicate Birth Certificate • Duplicate Death Certificate
• Amendments in Death & Birth Certificates • Insurance claim verifications
• Issuance of Clinical summaries • Verification of clinical documents
• Admission Certificates • Leave Certificates

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Annual Report 2019

NEWS
UPDATE

INAUGURATION

INDUCTION OF FIRST BATCH 2018 OF MEMON COLLEGE OF NURSING

LAMP LIGHTING CEREMONY

MMI Hospital College of Nursing organized Lamp Lighting Ceremony on July 14 ,2018. The Chief Guest of the
occasion was Ms. Khair-un-Nisa - Controller Sindh Nursing Examination Board and Mr. Habibullah Soomro -
Director Nursing Sindh.

The event was also attended by Ms. Jaqueline Dias Associate Professor, Principal - College of Nursing – MMI
Hospital, Mr. Mohabbat Ali Registrar of College and the students and faculty members.
During her address, Controller of Sindh Nursing Examination Board appreciated the contribution of MMIH
College of Nursing and said that the quality education is the key to success.

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Annual Report 2019

ECHOCARDIOGRAPHY

SERVICE

INAUGURATED BY MS. SIMA KAMIL

PRESIDENT & CHIEF EXECUTIVE OFFICER UNITED BANK LIMITED

MMI Hospital has acquired the latest Echocardiography
equipment which is going to cater the cardiac patients at a very
a ordable prices. We are grateful to Ms. Sima Kamil, the
President and Chief Executive O cer of UBL for donating
major proportion of amount for the equipment which also
motivated other donors to come forward and support it.
The grand inauguration ceremony of Echocardiography service
was held at Memon Medical Institute Hospital on March 19, 2019.
The service was inaugurated by the Chief Guest Ms. Sima Kamil,
President & Chief Executive O cer of United Bank Limited and
the service was formally started after the ribbon cutting
ceremony. Ms. Sima Kamil visited the di erent departments of
the hospital including the Laboratory, Emergency, Radiology,
Pediatrics Departments, Neonatal Intensive Care Unit and other
patient care areas.
During her visit, she said that

The hospital is very impressive and it’s great to have such
type of mega hospital with all the specialties in this part of the
city. We will continue to cooperate and support the hospital

CEO of MMI Hospital Brigadier Dr. Malik
Waqar Ahmed Awan TI (M) Retd. briefed the
honorable chief guest about the hospital
history & the progress during the recent
years. He explained that the hospital
emphasizes on patient care & deliver quality
healthcare services with empathy &
compassion.
Mr. Abdul Razak Diwan, Former Chairman
and member of Board of Governors of
Memon Health & Education Foundation
thanked Ms. Kamil, the Chief Guest of the
ceremony, for her visit and support and said
that,

The hospital is serving the patients belonging to the vulnerable segments of the society. We are
constantly putting all our e orts and resources to o er all the services at a ordable prices. And this
purpose is possible due to the cooperation of the donors like United Bank Limited and are expecting the
similar support from them

The ceremony was also attended by Dr. Ashraf Ebrahim, Deputy Chairman of MHEF, Mr. Iqbal Bilwani, Treasurer
of MHEF, Dr. Qamaruddin Baloch, Dr Med Wolfgang Titius, Mr. M Yaseen and others

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55 Annual Report 2019

GIFTS DISTRIBUTION CEREMONY BY

MR. & MRS. SHAHID HABIB & FAMILY

Our Honorable Trustee of Memon Health & Education Foundation, Mrs. Sharmeen, Mr. Shahid and Mr. Daniyal
Shahid has distributed gifts among the admitted patients of Pediatric Wards including Paeds General Ward,
Pediatrics Intensive Care Unit & Neonatal Intensive Care Unit.

They also donated toys and indoor games for the playing area of Pediatric Ward and met the admitted patients
and prayed for their early recovery. They also distributed Gift Hampers among the patients. We have also
witnessed the patients’ tremendous excitement in response to the good gesture. Such things truly create a
larger impact on the behavior of the patients.
The management of Memon Medical Institute Hospital greatly admires such contribution and generosity
towards the patients as the Holy month of Ramadan also teaches us to remember the people su ering from
pain.

EID GIFTS FOR THE PATIENTS

BY CHIEF EXECUTIVE OFFICER

BRIGADIER DR. MALIK WAQAR AHMAD AWAN TI (M) RETD.

Gifts were distributed among the patients of Memon Medical Institute Hospital on Eid ul Fitr day by Chief
Executive O cer, MMI Hospital, Brigadier Dr. Malik Waqar Ahmad Awan TI (M) Retd.
Brigadier Dr. Malik Waqar Ahmad Awan TI (M) Retd. said:

On the occasion of Eid, it is our collective responsibility
to remember patients. It is, in fact, our honor to greet
them on Eid as it is not only corporate philosophy but our
religious tradition.

He took a round of di erent wards and enquired patients
about their health. He prayed for their early recovery and
wished them “EID Mubarak”. He also appreciated the duty
doctors, nurses & paramedical sta who set an example by
remaining on duty.

Major Faiz Bari, Manager of General Support Services, Ms.
Anjum Khamisani, General Manager Quality Assurance
Department also participated in the gift distribution
ceremony.

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Annual Report 2019

OPEN FORUM & EID MILAN PARTY

A GRAND RECEPTION

IN THE HONOR OF OUR COMMITTED WORKFORCE

All the employees love to be recognized and appreciated for the work they do for their employer. MMI Hospital
initiated an employee’s recognition and award program through the Open Forum.

It is the top priority of the management to improve the
patient care which can only be achieved through the
positive role of the employees and our people have
proved. We are recognizing their e orts and holding
this exclusive ceremony in the honor of our dedicated
employees and expect a similar trend to follow in the
future.

A Grand Reception was held on June 12th, 2019 to
recognize the valuable contribution of employees who
achieved a service milestone during the calendar year
2018. Open Forum provides an opportunity to be
recognized and thank sta for their contribution,
dedication, and commitment to MMI Hospital. On the
other side, this innovative approach also enables the
employees to directly discuss with the CEO.

While addressing the occasion, Brigadier Dr. Malik
Waqar Ahmad Awan TI (M) Retd. - CEO highlighted
the vision of the organization, the commitment to the
patients, the fundamentals of the patient’s care, the
importance of behavior in the hospital scenario & the
incentives plans for the employees. He also said that

It is the top priority of the management to improve
the patient care which can only be achieved through
the positive role of the employees and our people
have proved. We are recognizing their e orts and
holding this exclusive ceremony in the honor of our
dedicated employees and expect a similar trend to
follow in the future

This concept of Open Forum also provided an
opportunity for the employees of all levels to directly
discuss all their issues with Chief Executive O cer. The
employees raised the questions which were addressed
by CEO separately.
During the event, “Best Performer” award was
distributed among the employees by Brigadier Dr.
Malik Waqar Ahmad Awan TI (M) Retd. - Chief
Executive O cer of MMI Hospital.

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57 Annual Report 2019

14 AUGUST INDEPENDENCE DAY

FLAG HOISTING CEREMONY

Memon Medical Institute Hospital Celebrated
Independence Day on “August 14 ,2018” with full
enthusiasm. On this occasion, a flag hoisting ceremony was
held at the main arena of the hospital building. The flag was
hoisted by Hon. Chairman Mr. Ajaz Saya. The event was
attended by the Trustees of Memon Health & Education
Foundation, members of the O ce Bearer Committee and
Executive Committee of the hospital.

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INTER DEPARTMENT

DECORATION COMPETITION ON INDEPENDENCE DAY

To celebrate the Independence Day with the
participation of all the departments and the sta , the
management of the hospital has announced the Inter
Department Decoration Competition.
All the departments participated and decorated their
areas with great level of commitments and enthusiasm.
The flags of Pakistan, green color balloons, posters, the
history of the country through pictures, national heroes
displayed in all the areas of the Hospital.
A committee comprised of senior personals of the
hospital visited all the decorated departments and
selected Emergency Department as a winner while the
HR Department was a runner-up. All the departments
received the special gift.

MMI HOSPITAL’S Memon Medical Institute Hospital Celebrated Independence Day
CELEBRATED on August 14 ,2018 and organized a mega event in which the large
NATIONAL number of general public, students and the patients were
INDEPENDENCE DAY participated. The objective of the event was to celebrate the
WITH THE PATIENTS Independence Day with the Hepatitis C Patients who were
completely treated and cured in Hepatitis C camp at the hospital.

During the event, the students of Institute of nursing of MMI hospital performed a culture show while a primary
level school students performed tableau.
During the ceremony, the history of the country, the problems faced in early days, the contribution of the
Memon community and the leadership of the Quad-e-Azam was also specially discussed by the speakers.

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59 Annual Report 2019

TESTIMONIALS

IN THEIR

OWN

WORDS

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TESTIMONIALS

COCHLEAR IMPLANT

My grandson, Moin, was diagnosed at the age of six months. We
were completely shattered. Dr. Shaukat Malik from MMI then
advised regarding the Cochlear Implant. God has truly blessed us
through the hands of these doctors and I will forever pray for them.
Today, my child's device has been switched on by the Grace of
God. It makes me extremely happy that he would be able to hear
and speak.

My daughter, Mohaddesa, is 20 months old and was diagnosed at
13 months. The doctors at MMI suggested the Cochlear Implant to
us. Today, three months after the surgery, the device has been
attached to her ear. She is responding to it and would hear and
speak by the Grace of God. I am immensely happy.

KNEE REPLACEMENT

My knees have been a constant worry for me since 10-12 years. I,
then heard about MMI Hospital who have been extremely
cooperative. Dr. Gulzar operated on me the first time 3 months
back. I can walk now and have come again for my second knee.
-Ameena Begum

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61 Annual Report 2019

KNEE REPLACEMENT

I have been going through this pain since 2 1/2 years. Things
worsened a year back which left me unable to walk. I am extremely
thankful to God and MMI Hospital for choosing me for this surgery
and taking care throughout.
-Abdul Wahid Rizvi

HIP REPLACEMENT

I have had this problem since 13 years. I got my hip operated 8
years back but the surgery didn't work out. Somebody told me
about MMI Hospital's free surgical camps and I have come all the
way from Chiniot. I thank MMI Hospital wholeheartedly for giving
me a new life.

I, Amanullah, was involved in an accident 4-5 years back. My hip was
operated 2 times and nothing seemed to work. We were then
introduced to Dr. Amjad Gulzar. The Rs. 9 Lac Revision Hip Surgery
was performed on me absolutely free. I am able to walk now and
can't thank MMI Hospital enough.
Amanullah

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Annual Report 2019

FOREIGN

VISITING

CONSULTANTS

COCHLEAR CONSULTANT

Dr Noweed Ahmad

FRCS(UK), MBChB (Manchester)
MSc (Audiology London)
DO-HNS (Royal College of Surgeons, London)
BSc (Hons, UK)

Super-specialist ENT and Cochlear Implant Surgeon (UK)
Director of Humanitarian Cochlear Implant Programme (IMRA)
Dr Noweed Ahmad has developed the world’s largest humanitarian cochlear
implant programme from scratch with integrated audiology and specialist
speech rehab therapy (with the IMRA charity). So far, 95 cochlear implants
have been performed over 7 years (with not a single major complication or
failure). He operates at Memon Medical Institute (MMI) with the IMRA team in
Karachi.
He is one of the top ear surgeons in the UK. He has performed hundreds of cochlear implants during his career
and is one of the only surgeons who has experience and can perform cochlear implants by all the 4
manufacturer companies.
Dr Noweed Ahmad is one of the only ear surgeons in the world who also is a qualified audiologist with a
Masters in Audiology (Gold Medal Distinction) from University College London. This qualification and
experience has allowed him to implement the cochlear implant programme and initiate a Newborn Hearing
Screening Programme at MMI - which will be revolutionary in the early diagnosis and treatment of hearing loss.

COCHLEAR CONSULTANT

DR. HAROON KHAN

ENT Surgeon, Manchester
Founder and Chairman of IMRA - Doctors (UK)
D.L.O.(KHI), M.C.P.S., D.L.O.(LON) F.R.C.S.(GlAS)
F.R.C.S.(ORL-HNS)

Dr. Haroon Khan, a well-known ENT surgeon, started his career after
graduated from Dow Medical College in 1975 and initial training at Civil
Hospital Karachi in ENT. After gaining DLO & MCPS, he moved to U.K. and
after FRCS worked as a Consultant from 1995 with Specialist Register Entry in
2001 leading to FRCS (Orl-HNS). He Has extensive experience in all areas of
ENT with special interest in Otology and Endoscopic Sinus Surgery.
He setup a Medical Charity called IMRA in U.K. in 2001 with o ces in Pakistan and U.S.A.
This Charity is Pioneer of Free Cochlear Implant Surgery for the poor in Pakistan. He has
supported many cochlear Implant surgeries in Pakistan. He also started Free Cochlear
Implants at Memon Medical Institute Hospital Karachi in January 2019 and within a year
time, January 2019 to December 2019, has done successfully 18 cases of Cochlear Implant
Surgery.

ORTHOPAEDIC CONSULTANTS

Dr. Waheed Akbar

Managing Director

Dr. Waheed Akbar is an orthopedic surgeon in USA and is a liated with multiple
hospitals. He graduated from King Edward Medical College, Pakistan and
specializes in orthopedic surgery. He has done his Fellowship (FACS) from
American College of Surgeons. He has been in practice for more than 38 years.
Dr. Waheed has been performing Orthopedic surgeries including bones and
joints, sports injuries, etc. He is an expert in joint repair and replacement
surgeries. He is very active in philanthropic works and also associated with
Memon Medical Institute Hospital where he is performing surgeries for Knee &
Hip replacement.

HIP BONE CONSULTANTS

DR. SHAHZAD SADIQ

Consultant Orthopaedic & Trauma Surgeon
MBBS, MSC LONDON
FRCS UK, FRCS T & O UK, CCT UK

Dr. Shahzad Sadiq completed his specialist Orthopaedic training in Manchester
and London. He has extensive experience in treatment of complex trauma
patients, in particular non-union of long bones. He did AO Trauma Fellowship
in Canada.
Dr. Sadiq also had extensive training in lower limb joint arthroplasty and
revision surgery in Wrightington and at Hammersmith Hospital, London. He
has specialist training in both cemented and un-cemented hip arthroplasty and
use of un-cemented long stems in revision arthroplasty surgery. He has keen
interest in the management of bone infection and infected arthroplasty of hip
and knee.
In November 2019, at MMI Hospital, Dr. Sadiq provided his service voluntarily
and conducted 6 revision of HIP Replacement surgeries.

ORTHOPAEDIC CONSULTANTS

DR. AMJAD GULZAR SHAIKH

Consultant Orthopaedic Surgeon

Dr. Amjad Gulzar, a well-known Orthopaedic surgeon, is graduated from Sindh
Medical College, Karachi, Pakistan and done his FRCS and M Sc. Orthopedics
from UK.
He has been performing Trauma & Orthopaedic Surgery, specializing in hip
and knee joint replacements and has an extensive experience working in UK
(NHS) and Pakistan. Dr. Amjad Gular is a Chairman of Patient Welfare Society
at Sindh Medical & Dental College for last 26 years and doing hip and knee
joint replacements surgeries on chartable basis for nearly three decades.
In 2005, Dr. Gulzar co-founded Rehabilitation Response, a registered UK charity that provides humanitarian
aid to the less developed world and assisted with implants and other surgical items.
He has a track of supported heavily to people of Pakistan with his philanthropy activities specially in terms
of Knee, HIP and Limps Implants. His Mission is to “root out Disability from Pakistan”.
Dr. Amjad Gulzar is also associated with MMI Hospital and being a philanthropist he has provided his service
to the hospital free of charge by Knee and HIP replacement surgery. In 2019, Dr. Gulzar has done more than
70 Knee Replacement Surgery free of charge.

GERMAN CONSULTANT VISIT

BRIGADIER GENERAL DOCTOR MEDICAL
WOLFGANG WILHELM ARTHUR TITITUS
(RETIRED)
German Pakistan Chamber of Commerce & Industry has been very generous to
arrange collaboration between Memon Medical Institute Hospital and Senior
Expert Service of Federal Republic of Germany.
In March 2019, Brigadier General Doctor Medical Wolfgang Wilhelm Arthur
Tititus (retired) was assigned to this hospital by Senior Expert Service to
render his expertise towards improvement in quality healthcare system.
Dr. Wolfgang is an experienced healthcare management professional with a vast exposure in the hospital
operations and patient care. He keenly observed our systems to the ground root level, interacted with
all doctors and sta intimately and rendered valuable suggestions and recommendations formally and
informally. He was deeply impressed with the facilities and the infrastructure of the hospital and stated
that this organization is the symbol of hope for the vulnerable segment of the society who do not have
the access to the quality healthcare services.
He also endorsed about the importance of team work, patient-friendly behavior and quality
management.

CORPORATE

SOCIAL

RESPONSIBILITY

FACEBOOK POSTS

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Annual Report 2019

FREE MEDICAL CAMPS

Memon Medical Institute Hospital is organizing free medical camps on various specialties with the primary
objective of providing free consultation to the patients and special discounts on all the laboratory and radiology
services. The camps are arranged in the Outpatient department and managed by the Marketing department
with the support of other departments.
During the camps, the patients receives consultant’s free advice which helps them to evaluate their health
status and to take immediate measures for the management of the diseases as early diagnosis is the
fundamental factor for the cure of any disease.
We are receiving a tremendous response and large number of patients are attending in every camp and
appreciates the hospitals’ management for arranging these useful free camps.

COCHLEAR IMPLANT SURGERY

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69 Annual Report 2019

KNEE REPLACEMENT SURGERIES

FREE SURGERIES FOR DESERVING PATIENTS

FREE LITHOTRIPSY CAMPS

FREE NEUROSURGERY CAMP

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Annual Report 2019

FREE DIABETICS DAY CAMPS

FREE PEDIATRIC CAMP

FREE PULMONOLOGY CAMP

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71 Annual Report 2019

FREE EAR, NOSE, THROAT CAMP

FREE ORTHOPEDIC CAMP

FREE GYNECOLOGY CAMP 72

Memon Medical Institute Hospital

Annual Report 2019

FREE GENERAL SURGERY CAMP

FREE HEPATITIS CAMP

FREE DERMATOLOGY CAMP

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73 Annual Report 2019

FREE NEPHROLOGY CAMP

FREE PHYSIOTHERAPY CAMP

FREE DENTAL SURGERY CAMP 74

Memon Medical Institute Hospital

Annual Report 2019

TRANSFORMING LIFE

SUCCESS STORY

NEUROSURGERY DEPARTMENT Memon Medical Institute Hospital

This is about a successful story of a Neurosurgery Department, a case of a Annual Report 2019
35 years old female who had a history of the right side paralysis and loss of
speech along with unconsciousness condition for one month. She was
from a middle-class family and couldn’t a ord the high cost of the
neurosurgery.
The entire family was su ering and going through a trauma. She was
brought to MMI Hospital in a completely unconscious state and unable to
speak.
Dr. Muhammad Muza ar Uddin, Neurosurgeon and Head of Department of
Surgery, MMI Hospital, admitted her under his supervision and did her brain
surgery and professionally manage the complete case. After the successful
surgery, a huge brain tumor was removed which is clinically known as
Meningioma.
After the operation, she successfully regained her power on the right side
and fortunately, her speaking power has also been completely recovered
and she returned to her family and to start spending a normal happy life.
Her family, especially kids are very happy and blessed to see her alive
amongst them.
Her successful operation was done with the help of the welfare
department as the family was unable to bear the complete cost of the
treatment. It is also pertinent to mention here that we are o ering the
neurosurgery services at the lowest rates in the city and providing
high-quality healthcare services.

75

EVENTS

WORLD HEART DAY WALK

Memon Medical Institute Hospital organized an awareness walk on
World Heart Day on September 26 ,2018 at the hospital.
Mr. Ajaz Saya – Honorary Chairman of Memon Health & Education
Foundation was the chief guest.
The event was also attended by MMI Hospital’s Deputy Chairman, CEO,
Medical Director, Director Cardiovascular Services, the hospital
management, students of leading schools and colleges, senior health
professionals and the large number of general public from all walks of
life.
Mr. Ajaz Saya said that the objective of the walk is to create awareness
about cardiac issues and the only prevention is a healthy lifestyle
through balanced diet and fitness.
Brigadier Dr. Malik Waqar Ahmad Awan TI (M) Retd. - CEO of MMI
Hospital welcomed the public and especially the students. The event
was also addressed by Director Cardiovascular Services and the Medical Director.

WORLD BREAST CANCER AWARENESS CME

AT GULSHAN COLLEGE

On 23rd October, 2018, Memon Medical Institute Hospital organized
a free seminar at Government Gulshan College Karachi on breast
cancer and its prevention. During the seminar, Dr. Asghar H Asghar,
Oncologist – MMI Hospital delivered a detailed presentation on the
disease, prevention and self-assessment for timely diagnosis. After
the seminar, the students asked questions to the consultant during
the questions and answer session.
The session was attended by large number of the faculty members,
sta and the students of the college belonging to the age bracket of
16 years to 18 years.

HEALTH ASIA 2018

MMI Hospital participated in Health Asia 2018 Exhibition at Expo
Centre, Karachi which was held from September 11 till 13 2018. We had
participated in this mega healthcare exhibition with the objectives to
create awareness about the hospital services as well as established
closer relationship with all the stakeholders. The stall received
tremendous attraction from the visitors and they appreciated the
services of the hospital. During the exhibition, MMI Hospital - Institute
of Nursing was also promoted along with other services of the
hospital.

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77 Annual Report 2019

CELEBRATION OF BREAST CANCER MONTH

MEDICAL CAMP AT SAIMA MALL

On the celebration of the global breast cancer awareness month,
Memon Medical Institute Hospital setup a stall at the Saima
Shopping Mall, Gulistan-e-Jauhar, Karachi on October 27, 2018.
We had distributed breast cancer awareness material among the
visitors which we had prepared in the local language along with
the supportive images, so the general public can understand
easily. The visitors facilitated with free Body Mass Index test and
Sugar test. The stall received tremendous attention from the
visitors throughout the day.

SEMINAR ON CARDIAC DISEASES AT KARACHI CLUB

MMI Hospital organized a seminar at Karachi Club on 26th October, 2018. The objective of the event was to
provide an opportunity for the members of Karachi Club to learn the causes of cardiac diseases and the
prevention techniques. The seminar was attended by large number of club members with their families and
fully involved in the presentation of our senior cardiologist. Brigadier Dr. Malik Waqar Ahmad Awan TI (M)
Retd. thanked the management of Karachi Club and appreciated the members for their huge participation and
active discussion.
Seminar on Cardiac Diseases at Dow University of Health Sciences on the occasion of World Heart Day. During
the seminar, the speakers delivered useful presentation on various cardiac topics. Our senior Cardiologist
delivered a useful presentation and actively responded in the panel discussion.
The seminar was attended by large number of consultants as well the students of the university. The seminar
was supported by the leading hospitals of the country and received prominent coverage on all the leading
media.

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Annual Report 2019

SYMPOSIUM ON ANTI - MICROBIAL STEWARDSHIP

Memon Medical Institute Hospital organized Symposium on Anti -
Microbial Stewardship on May 18th, 2019. The guest’s speakers were
Dr. Sana Anwar, Clinical Microbiologist at Liaquat National Hospital
Karachi, Dr. Usama Rehman, Consultant Infectious Disease at
Ziauddin Medical University Karachi and Dr. Haroon Diwan,
Manager Laboratory of MMI Hospital.
MMI Hospital organized this symposium because we are
continuously striving to reduce the hospital acquired infections
which is one of the key performance indicator for any healthcare
institution. However, we understand that this is an ongoing
process. Therefore, we regularly arrange such types of events and
activities whereby our caregivers learn new techniques in the field
and provide better patients care and maintain better infection free
environment. It is our top preference to create an infection free
environment for the patients.
Like many developed countries, Pakistan is also facing various types of infections and other diseases. One such
case is the recently HIV virus which is badly e ecting many parts of the province of Sindh. Therefore, Anti -
Microbial Stewardship is of paramount importance to review and learn many innovative techniques.

SEMINAR ON WORLD HEPATITIS DAY

Memon Medical Institute Hospital - MMI Hospital has initiated
several programs in the issue of Hepatitis C to persuade common
people to take proactive approach to Hepatitis.
In continuation of this commitment, MMI Hospital organized a
“World Hepatitis Day” seminar on 28th July 2018 to raise awareness
and influence for real change. Dr. M. Shoaib Siddique, a renowned
Gastroenterologist of MMI Hospital delivered a very useful
presentation on the causes of Hepatitis C, the prevention and the
best available treatment for the patients.
He explained about the causes and shared his experiences with the
patients e ected by this disease. He also shared that this disease
is a big threat to the nation and we must take immediate measures
in order to address this national challenge.
This session was attended by Dr. Mansoor ul Haque, a senior and
renowned Gastroenterologist. A shield was presented to Dr. M.
Shoaib Siddique for his useful presentation.

SEMINAR ON CARDIAC DISEASES IN PAKISTAN

MMI Hospital participated in a seminar on Cardiac Diseases at Dow
University of Health Sciences on the occasion of World Heart Day.
During the seminar, the speakers delivered useful presentation on
various cardiac topics. Our senior Cardiologist delivered a useful
presentation and actively responded in the panel discussion.
The seminar was attended by large number of consultants as well
the students of the university. The seminar was supported by the
leading hospitals of the country and received prominent coverage
on all the leading media.

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79 Annual Report 2019

SEMINAR ON DIABETES DAY

Memon Medical Institute Hospital organized a seminar on
World Diabetes Day. Diabetes is a growing disease in the
country and is e ecting all age and income groups. The expert
claims as one of the big threat to the country. Keeping in view
the growing threat to the large population, the seminar was
organized in which the senior consultants create awareness
about the disease and its prevention through the latest
techniques and the recommended lifestyles. Also, a free
medical camp was arranged in the hospital whereby the
general public received free tests which helped them in
evaluating their health status.

SEMINAR ON WORLD KIDNEY DAY

Memon Medical Institute Hospital - MMI Hospital organized a
seminar on World Kidney Day to create awareness about the
common kidney diseases and the prevention.
The speakers delivered useful presentation about the causes
and the symptoms of the Kidney diseases and explained the
latest prevention techniques.

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Annual Report 2019

BOARD OF GOVERNOR’S REPORT

The Board of Governors of Memon Health & Education Foundation is proudly presenting the hospital’s
performance report during the period of July 2018 to June 2019.

The growing volumes of the patients in all the departments is the indication of the patients trust on the
hospital’s services. We are also in process to develop closer relationship with the corporate patients in order to
provide accessibility to the workforce which is the most important segment of the country.

We are developing a strategic partnership with several other hospitals, laboratories, welfare organizations and
community organizations whereby we are o ering our best medical services to their patients, both inpatients
as well as outpatients.

Some of the activities we’ve engaged in last year are:
• Medical camps are arranging for the deserving patients. The patients received consultants’ free advice

which helps them to evaluate their health status and to take immediate measures for the management of
their diseases. We are receiving a tremendous response and large number of patients are attending in every
camp and appreciating the hospital’s management for arranging these useful free camps.

• We are producing and distributing brochures on various diseases.

• We are increasing the number of Corporate clients in the panel list which is important for the promotion of
the hospital and to increase the revenues. We are introducing new techniques and giving the priority to the
corporate clients through better services, the function has been performed by the Marketing department.

• Producing quarterly newsletters which include information about the events, services, employee of the
month, employee engagements, health articles on diseases and other useful information. We have started
the Urdu language section in the newsletter in which the articles, events and the services are
communicating in our national language.

• Continually updating the website and the social media by posting events, resources, links, news, health
awareness articles, brochures etc about the services and the documentaries. The site has proven to be a
great information and communication tool for the hospital. We are always open to feedback on what we
post and encourage you to let us know about other kinds of information that might be useful for the
masses.

• We are actively involved in the planning and organizing of events and workshops and we are grateful to the
many guests and delegates who set aside time to attend these events. The shared learning and networking
are an important part of our events. By participating in these professional development opportunities, one
can increase knowledge and understanding about the clinical and non-clinical subjects.

Memon Medical Institute Hospital

81 Annual Report 2019

FINANCIALS

During the year under review foundation was able to raise Rs. 224.78 Million from its trustees and well-wishers
which includes donations of Rs. 59.55 Million and Zakat of Rs. 165.23 Million. During the year needy patients
were provided medical services worth Rs. 154.38 Million out of Zakat funds collected by the Foundation.
During the term under review net revenues from medical services reached Rs. 1,124.28 Million as against
previous year’s amount of Rs. 974.68 Million. Hospital Operations incurred a loss of Rs. 112.61 Million (including
depreciation and amortization of Rs. 100.75 Million and financial expenses of Rs. 0.18 Million). After
consolidation of Donations, Deficit for the year before taxation amounted to Rs. 53.06 Million.

FUTURE OUTLOOK

• Expansion of Dialysis
• Expansion of OBS / Gynecology
• New Administration Building
• Memon College of Physical and Rehabilitative Medicine.

THANK YOU

I would like to thank the Board of Governors and the management team for their ongoing commitment to MMI
Hospital, but most of all to the sta and Doctors who work very hard to ensure that we continue delivering
better health outcomes — each passing day at MMIH.
I wish you and your families the very best of health and thank each and every person for their continued
support, belief and trust and request each one of you to live healthy and encourage healthy living amongst your
loved ones.
We look to the future with great confidence in continued support for the very best in health care services here
in our community.

Muhammad Ajaz Saya
Honorary Chairman

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Annual Report 2019

HOSPITAL PERFORMANCE DATA
2013-2019

OPD CONSULTATION 14000 IPD ADMISSION

12670

12000 11160

9685 9909

140000 130259 10000 8817
119320
120000 7511
8000
95193
100000 84063
80000
71435 6000

60000 61895 4000

40000

2000

20000

0 0 2017-2018 2018-2019
2013-2014 2014-2015 2015-2016 2016-2017 2017-2018 2018-2019 2013 -2014 2014-2015 2015-2016 2016-2017

ER VOLUME 350000 LABORATORY

40000 35626 300000 243483 291155
35000 32570 250000 224807 256674
200000
30000 207340
184016
24271

25000 20650

20000 17149 18356 150000

15000 100000

10000

5000 50000

0 0
2013 -2014 2014-2015 2015-2016 2016-2017 2017-2018 2018-2019 2013-2014 2014-2015 2015-2016 2016-2017 2017-2018 2018-2019

Memon Medical Institute Hospital

83 Annual Report 2019

HOSPITAL PERFORMANCE DATA
2013-2019

70000 RADIOLOGY DELIVERIES

64033 2500 2270
60508
2000 1793
60000

50000 44885
39170
40000 1500 1346
34178
1000 1035
30000 814
635
29454
500
20000

10000

0 0
2013-2014 2014-2015 2015-2016 2016-2017 2017-2018 2018-2019 2013-2014 2014-2015 2015- 2016 2016 - 2017 2017- 2018 2018- 2019

9000 DIALYSIS
8000
7818
7000 6645
6925 6934 6358 6584
6000

5000

4000

3000

2000

1000

0
2013-2014 2014-2015 2015 -2016 2016 -2017 2017- 2018 2018 -2019

Memon Medical Institute Hospital 84

Annual Report 2019

HOSPITAL PERFORMANCE DATA
2014-2019

GASTROENTOLOGY 7000 ENT 6660

18000 15500 15759 6000 5552
16000
2018- 2019 5000
14000 12723
4142
12000 10669 4000 3664

10000 8326
8000
3000
6000
2930

2000

4000

2000 1000

0 2015-2016 2016- 2017 2017 - 2018 0 2 0 1 5-2 0 1 6 2016-2017 2017-2018 2 0 1 8 -2 0 1 9
2014- 2015 2 0 1 4-2 0 1 5

ORTHOPADICS NEPHROLOGY

14000 7000

12216 6000 5908

12000 10838

10539 5000

10000 9735

8000 4000 2867

7822 3000 2011

6000 2000

4000 1092 1648

2000 1000

0 2015-2016 2016-2017 2017-2018 2018-2019 0 2 0 1 5-2 0 1 6 2016-2017 2 0 1 7 -2 0 1 8 2018-2019
2 0 1 4-2 0 1 5
2014-2015

Memon Medical Institute Hospital

85 Annual Report 2019

HOSPITAL PERFORMANCE DATA
2014-2019

PAEDIATIRCS OBSTERITICS AND GYNAECOLOGY

30000 30000 28176

25412

25000 25000 22697

20000 20000 17734

15643

15000 12333 15000 13643
10000 10000
11587 10832

9943

5000 5000

0 2 0 1 5 -2 0 1 6 2016- 2017 2 0 1 7 -2 0 1 8 2018- 2019 0 2 0 1 5 -2 0 1 6 2 0 1 6 -2 0 1 7 2017- 2018 2 0 1 8 -2 0 1 9
2014- 2015 2 0 1 4 -2 0 1 5

DERMATOLOGY

6000 4976
5000
4000 4045
3000
2656
2000 1625
2092

1000

0 2 0 1 5 -2 0 1 6 2 0 1 6 -2 0 1 7 2 0 1 7 -2 0 1 8 2 0 1 8 -2 0 1 9
2 0 1 4 -2 0 1 5

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Annual Report 2019

4% 20% 2018 - 2019 REVENUE
10%
CONTRIBUTION
14% 18% Pharmacy 224.05
25% 9% 200.67 2018 - 2019
Laboratory 106.25
OT 284.21
IPD 152.94
Ra di ol ogy
OPD 112.74
Others 43.43

1,124.28

14% 21% 2017 - 2018
9% 18%
14% Pharmacy 202.45 REVENUE
172.69
Laboratory 93.79 CONTRIBUTION
OT 145.67
IPD 134.31 2017 - 2018
Ra di ol ogy 89.03
OPD 136.74
Others
974.68
15% 9%

12% 21% 2016 - 2017 REVENUE
10%
Pharmacy 158.91 CONTRIBUTION
13% 17% Laboratory 130.44
OT 2016 - 2017
IPD 88.63
Ra di ol ogy 124.07
OPD 100.88
Others
76.11
16% 11% 91.37

770.42

87 Memon Medical Institute Hospital

Annual Report 2019

HORIZONTAL ANALYSIS

STATEMENT OF FINANCIAL POSITION

2013-14 2014-15 2015-16 2016-17 2017-18 2018-19

ASSETS

Non-current assets 100% 101% 95% 97% 100% 96%
Current assets 100% 151% 186% 201% 330% 312%

Total assets 100% 107% 105% 108% 126% 120%

General fund 100% 100% 100% 100% 100% 100%
Accumulated (deficit) / surplus & General Reserve 100% 100% 100% 100% 100% 192%
Endowment fund 100% 121% 162% 162%
Non-current liabilities - - 38% 106% 237% 226%
Current liabilities 100% 66% 131% 138% 194% 190%
100% 114%
Total Equity and Lialility 105% 108% 126% 120%
100% 107%

INCOME 100% 120% 130% 137% 174% 201%
Income from medical services - net 100% 72% 75% 63% 103% 116%
Other income 100% 119% 129% 135% 172% 198%
Total Revenue

EXPENDITURE 100% 101% 118% 123% 162% 182%
Operating expenses 100% 111% 131% 141% 157% 183%
Administrative expenses 100% 94% 204% 209% 357% 354%
Marketing expenses 100%
Finance cost 100% 0% 0% 1% 1% 1%
Total Expenditure 100% 117% 123% 159% 179%

Deficit for the year before donation and taxation 100 % 10 % 62 % 64 % 100 % 92 %
Donation income 100 % 71 % 29 % 28 % 67 % 43 %
(216)% (237)% (176)% (318)%
Deficit for the year 100 % 516 %

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Annual Report 2019

VERTICAL ANALYSIS

Vertical analysis 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19

ASSETS 89% 84% 80% 79% 71% 71%
11% 16% 20% 21% 29% 29%
Non-current assets
Current assets 100% 100% 100% 100% 100% 100%
Total assets
39% 36% 37% 36% 31% 32%
General fund 37% 41% 39% 35% 28% 26%
Accumulated (deficit) / surplus & General Reserve 0% 0% 1% 1% 1% 1%
Endowment fund 8% 5% 3% 8% 15% 15%
Non-current liabilities 16% 17% 20% 20% 25% 25%
Current liabilities
Total Equity and Liability 100% 100% 100% 100% 100% 100%

INCOME 97% 98% 98% 98% 98% 98%
Income from medical services - net 3% 2% 2% 2% 2% 2%
Other income 100% 100% 100% 100% 100% 100%

EXPENDITURE 109% 92% 99% 99% 102% 100%
Operating expenses 10% 9% 10% 10% 9% 9%
Administrative expenses 0% 0% 1% 1% 1% 1%
Marketing expenses 2% 0% 0% 0% 0% 0%
Finance cost
121% 102% 110% 110% 112% 110%
Deficit for the year before donation and taxation
Donation income (21)% (2)% (10)% (10)% (12)% (10)%
Deficit for the year 24 % 14 % 5% 5% 9% 5%
3% 13 % (5)% (5)% (3)% (5)%

Memon Medical Institute Hospital

89 Annual Report 2019

KEY FINANCIAL INDICATORS

Description 2013-14 2014-15 2015-16 2016-17 2017-18 2018-19
115 % 112 %
Profitability Ratios In percentage (13)% (13)%
(13)% (10)%
Cost / Income ra�o 125 % 104 % 112 % 112 % (2)% (1)%
Return on Funds (13)% (1)% (8)% (8)% 64 % 77 %
Net (deficit) / Surplus to Sales (22)% (2)% (10)% (10)% 91 % 109 %
EBITDA Margin to Sales (4)% 12 % 3% 1% 1.30 1.24
Total Assets Turnover Ra�o 47 % 52 % 57 % 58 % 1.00 0.96
Fixed Assets Turnover Ra�o 53 % 62 % 72 % 74 % 0.49 0.50
(0.04) 0.03
All profitability ratios are calculated excluding donation income.
92 79
Liquidity Ratios In Times 40 38
141 130
Current ra�o 0.70 0.93 1.00 1.07 (9) (13)
Quick / Acid test ra�o 0.29 0.50 0.68 0.67
Cash to Current Liabili�es 0.13 0.25 0.44 0.43
Cash flow from Opera�ons to Sales 0.24 0.25 0.15 0.05

Current liabilities are excluded current portion of deferred income

Activity Ratio In Days

No. of Days in Inventory 88 107 109 115
No. of Days in Receivables 44 52 41 39
No. of Days in Payables 241
Net Opera�ng Cycle (108) 214 173 167
(54) (23) (13)

Capital Structure Ratio In percentage

Earning assets to total assets ra�o 79% 81% 84% 89% 82% 88%

Medical revenue pattern

2013-14 2014-15 2015-16 2016-17 2017-18 2018-19

Income growth 28% 20% 8% 5% 27% 15%
Income from medical services
● ● ●● ● ● ●

560M 675M 730M 770M 975M 1,124M

● ● ●● ● ● ●

Memon Medical Institute Hospital 90

Annual Report 2019

Non Current Assets 2019 Non Current Assets 2018

5% 0% 1% 1% 0% 5% 0% 1% 0% 0% 6%
7% 6% 8%
32%
7% 31% 7%

Rs.1.829 Rs.1.793
Billion Billion

41% 1% 40% 1%

Freehold land Air Conditioning equipment & Machinery Data Processing Equipment
Building on Lease-hold land Power & Other Installation Motor Vehicle
Building - Mosque Furniture and Fixture Library Books
Bio Medical Equipment Office Equipment

Fund And Reserves 2019 Fund And Reserves 2018

-4%

Rs.0.867 49% Rs.0.920
45% Billion 48% Billion

52%

General Fund General Reserve 0%

91 Accumulated (deficit) / Surplus

Memon Medical Institute Hospital

Annual Report 2019

Income 2019 Income 2018

2% 2%

4% 14%

20% 20%

10%

13% Rs.1.146 9% Rs.0.993
Billion 14% Billion

17% 17%
9%
25% 9%
15%

Pharmacy OT Radiology Others
Labor ato ry IPD OPD Other income

Expenses 2019 Expenses 2018

8% 0% 1% 0%
1%

8%

Rs.1.258 Rs.1.116
Billion Billion

91%

91%

Opera�ng Expenses Administra�ve Expenses Marke�ng Expenses Financial Cost

Memon Medical Institute Hospital 92

Annual Report 2019

FINANCIAL

STATEMENTS

2019

Memon Medical Institute Hospital 94

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Memon Medical Institute Hospital

95 Annual Report 2019

Memon Medical Institute Hospital 96

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Memon Health and Education Foundation

Statement of Finanicial Position

As at 30 June 2019

Memon Medical Institute Hospital

97 Annual Report 2019