Communication (Two)
“When we know the situation (looking,
listening, seeing what is actually
happening) before we speak, our speech
becomes more potent and valuable.
Other people become more receptive to
what we have to say because when we
speak, we are on point. When we speak
unmindfully, people, over time, tend to
filter us out of their attention.”
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“Do the best you can until you know
better.
Then when you know better, do
better.”
- Maya Angelou
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53
“Attention Please”
54
Recoup
55
Co-Operation
operate.
with
Co-Operate.
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57
58
Addicted To Drama!
“…when you know better, do better”
- Maya Angelou
“Let’s turn the soap opera off.”
- Ashton
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“An authentic team strives for
optimal relations.”
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Giving Feedback
“Don’t Be A Dictator”
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Esprit de Corps (One)
“Could I honorably say it to their
face?”
“All for one and one for all.”
- Alexandre Dumas
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“Could I honorably say it to their face?”
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“If you want to be incrementally
better: Be competitive.
If you want to be exponentially better:
Be cooperative.
- Anonymous
65
“It’s never the place. It’s always the
people.”
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Esprit de Corps (Two)
Rhetoric Matching Reality
Work is for people, not people for work.
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Esprit de Corps (Three)
Quality of Life.
“We take care of the restaurant and
the restaurant takes care of us.”
69
70
Being Prepared and How Everyone’s Actions A ects
Everyone Else
“Don’t guess. Know.”
A full crew scheduled to work.
A full crew present.
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Overall Mise en place.
Cross training.
All food prepped.
Our stations fully stocked.
72
73
after
74
75
76
“You do not open a
restaurant with
the kitchen you want.
You open a restaurant with
the kitchen you have.”
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When preparing for the rush…Don’t
guess. Know.
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79
Wall of Fire and Hatred
80
81
On-Point Crew and Super-Vision
“Sometimes you need to look around
and appreciate that
everything is going just as it ought to
be.”
- Jeff
82
“We all have our own agendas, but
keep at least one eye on our common
agenda.”
83
84
Con ict esol tion
“It takes courage and compassion to
acknowledge conflict our part in it
and to sincerely work toward
resolution.”
“Turn the tortilla around.”
- Denisse
85
86
We can co-operate while we work to wipe
the dust from our eyes that prevents us
from seeing more clearly the humanity
in ourselves and in each other.
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88
Final Decisions
89
90
Rhetoric Matches Reality
say
If the day to day operation doesn’t
match the manual...then we will change
one or the other. !
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92
BS Free Zone
“Bullshit!”
- Ina
“Never lie to the troops. Never tell a
[person] to do anything you’re not
willing to do yourself. Never give an
order you know won’t be obeyed.”
-Sean Lennane
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“Yee-haaaaaa!”
- Dave.
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96
Supervisors, Managers and Leaders
“Skills don’t impress me, character
does”.
- Sensei Thong Nguyen
see.
act
overcome aversion of discomfort
97
conscious decision
Not here.
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