Genting Straight Talking Spring 2017

OUR 2020 MISS GENTING
VISION COMPETITION 2017







Company conference update - Page 2 & 3 SPRING Genting on the catwalk - page 7
2017


TALKING
EGYPTIAN


GENTING BACKS
LOCAL BOXER


















Packing a punch - page 9 Our International Brand Ambassadors - page 11


PLUS • TRAINING FOR GAMING - PAGE 4
• NEW GENTING REWARDS - PAGE 5
• TIPS FROM OUR DOTY - PAGE 12

2 BUSINESS NEWS MARKETING NEWS 3







WHAT’S IN A NAME?

GENTING MANAGEMENT Everything. That’s why we’ve decided to rename our venues from
CONFERENCE UPDATE Genting Clubs to Genting Casinos.


OUR 20/20 VISION Using the name Casino demonstrates our future focus on providing
the best gaming experience for our customers. Using one name
across the estate will improve brand awareness and customer
Genting Casinos has exciting recognition.
times ahead and we want to make Ultimately, we want Genting Casinos to be the place to go for gaming,
sure that everyone understands whether that’s online or in venue. So, from now on, sites like Genting

our vision for the next three years Club Blackpool will be known as Genting Casino Blackpool.
to 2020.

That’s why we recently held our 2017 management team conference to share our vision for 2020.

The event, which took place at Resorts World Birmingham, was a great opportunity to get the senior team together to update
on how we are performing and look ahead to our key opportunities for 2017 and beyond. FOOD & BEVERAGE NEWS

The day started with President and Chief Operating Officer of Genting Malaysia, Dato’ Sri Lee Choong Yan sharing the
development plans for Resorts World Genting in Malaysia, including the launch of a 20th Century Fox World theme park, new When it comes to improving our customer experience, our Food
hotels, a new high speed cable car system and premium shopping mall. and Beverage team has been busy cooking up a tasty new menu.

Paul Willcock, President and Chief Operating Officer for Genting UK, outlined his vision for 2020, which is: The new offer, that includes Noodle Boxes, Asian Buns together
with a tempting selection of Pizza style sandwiches and Paninis, is
being trialled at seven sites across the estate. We expect it to roll
out across the business over the forthcoming months.
• To be the most consistently profitable UK casino group
• Delivering our success in a socially responsible way To complement the new menu, we’re also launching exciting
• Focusing on the key opportunities for each of our businesses new cocktail and Gin ranges, with new additions including Aperol
• Evolving our offers to stay relevant to our customers Spritz and a Maverick Martini. The rollout of the cocktail menu will
be supported with an engaging new training video, which will be
available on the Genting Academy.
In each of our businesses (Core casinos, High End casinos, our online business and Resorts World Birmingham), delivering
great customer service is the most important part of what we do and key to this are our teams. We have a clear plan in place to To cater for the increasing popularity of craft beer, which is
continue to develop and train our teams. This includes additional Social Responsibility training this year and the launch of our currently taking the UK by storm, we will be introducing a craft beer
company ‘Core Values’ which will be presented at roadshows in spring across the country. trial late on in the year. If this has whet your appetite, look out for
these exciting new offers coming to a casino near you soon!

GENTING CASINO AWARDS Congratulations to all of the winners. Here’s our roll call of honour with
the awards presented by Paul Willcock, President and Chief Operating
Officer (left) and Mark Sergeant, Group Managing Director (right):




















Team of the Year Customer Award Most Improved Casino Outstanding Contribution of Casino of the Year Special Recognition Award
Paul Brodie and the Carole Poulson and Genting Casino Diane Cross and a Support Team Simon Woodford and Martin Sears, General Manager,
Genting Casino Wirral team Liverpool Queen Square Genting Casino Salford Rob Hoddinott and the Product team Genting Casino Westcliff Liverpool Renshaw Street

2 BUSINESS NEWS MARKETING NEWS 3







WHAT’S IN A NAME?

GENTING MANAGEMENT Everything. That’s why we’ve decided to rename our venues from
CONFERENCE UPDATE Genting Clubs to Genting Casinos.


OUR 20/20 VISION Using the name Casino demonstrates our future focus on providing
the best gaming experience for our customers. Using one name
across the estate will improve brand awareness and customer
Genting Casinos has exciting recognition.
times ahead and we want to make Ultimately, we want Genting Casinos to be the place to go for gaming,
sure that everyone understands whether that’s online or in venue. So, from now on, sites like Genting

our vision for the next three years Club Blackpool will be known as Genting Casino Blackpool.
to 2020.

That’s why we recently held our 2017 management team conference to share our vision for 2020.

The event, which took place at Resorts World Birmingham, was a great opportunity to get the senior team together to update
on how we are performing and look ahead to our key opportunities for 2017 and beyond. FOOD & BEVERAGE NEWS

The day started with President and Chief Operating Officer of Genting Malaysia, Dato’ Sri Lee Choong Yan sharing the
development plans for Resorts World Genting in Malaysia, including the launch of a 20th Century Fox World theme park, new When it comes to improving our customer experience, our Food
hotels, a new high speed cable car system and premium shopping mall. and Beverage team has been busy cooking up a tasty new menu.

Paul Willcock, President and Chief Operating Officer for Genting UK, outlined his vision for 2020, which is: The new offer, that includes Noodle Boxes, Asian Buns together
with a tempting selection of Pizza style sandwiches and Paninis, is
being trialled at seven sites across the estate. We expect it to roll
out across the business over the forthcoming months.
• To be the most consistently profitable UK casino group
• Delivering our success in a socially responsible way To complement the new menu, we’re also launching exciting
• Focusing on the key opportunities for each of our businesses new cocktail and Gin ranges, with new additions including Aperol
• Evolving our offers to stay relevant to our customers Spritz and a Maverick Martini. The rollout of the cocktail menu will
be supported with an engaging new training video, which will be
available on the Genting Academy.
In each of our businesses (Core casinos, High End casinos, our online business and Resorts World Birmingham), delivering
great customer service is the most important part of what we do and key to this are our teams. We have a clear plan in place to To cater for the increasing popularity of craft beer, which is
continue to develop and train our teams. This includes additional Social Responsibility training this year and the launch of our currently taking the UK by storm, we will be introducing a craft beer
company ‘Core Values’ which will be presented at roadshows in spring across the country. trial late on in the year. If this has whet your appetite, look out for
these exciting new offers coming to a casino near you soon!

GENTING CASINO AWARDS Congratulations to all of the winners. Here’s our roll call of honour with
the awards presented by Paul Willcock, President and Chief Operating
Officer (left) and Mark Sergeant, Group Managing Director (right):




















Team of the Year Customer Award Most Improved Casino Outstanding Contribution of Casino of the Year Special Recognition Award
Paul Brodie and the Carole Poulson and Genting Casino Diane Cross and a Support Team Simon Woodford and Martin Sears, General Manager,
Genting Casino Wirral team Liverpool Queen Square Genting Casino Salford Rob Hoddinott and the Product team Genting Casino Westcliff Liverpool Renshaw Street

4 PRODUCT & POKER NEWS HR NEWS 5







GENTING POKER SERIES UPDATE GREAT NEW

GENTING REWARDS
Unfortunately, Donald couldn’t make
Newcastle either, which is a shame as he LOVE2SHOP GIFT CARDS
told me he wanted to go and view a wall
some Roman guys built a few years ago! As We are delighted to announce the launch of a
it turned out, it was probably a good thing, new form of Genting Rewards: Love2Shop Gift
as the North-East poker player fraternity Cards; an exciting new perk for those that go
turned out in great force to contest the Mini event. Ironically it was SHUFFLE THE PACK above and beyond.
won by a player from Scotland who defeated 286 players to take
the first prize of £11,490 and a GPS Main Event seat. Gone are the days of the old Signature Service
Our GPS players celebrate. cheques that could only be spent in M&S or
With 17 events in 2017 (yes I must be mad!), the GPS bandwagon Argos. Love2Shop Gift cards can be spent
just kept rolling through the first three months of the year with a GET TO KNOW OUR NEW STARTERS... instantly in more than 60 well-known high
It’s been a busy start to the year for the Genting Poker Main event at Sheffield, where the cash action was great. It was street retailers across the UK, including M&S
Series. In mid-January, the GPS Series headed to Luton then on to Reading and Liverpool, when both casinos hosted and Argos for the traditionalists among us!
which, once again, proved to be a very popular event, events at the same time for the first time ever, bringing in record CHL OE GUE S T
with over 334 players taking part. One notable celebrity numbers of players. Chloe joined the business as Marketing What’s more, you also have the option to
had another engagement on the day which he couldn’t Campaign Manager working in the central exchange the cards online for a range of
cancel, see the tweet we received below ;-) Next up for the Genting Poker series, a mini event, for the first time Marketing team in Birmingham. e-codes for lots of pubs and restaurants.
in Blackpool and a Main event in our most picturesque cardroom at Or, if you prefer, they can be redeemed for:
Westcliff. Things then quieten down in June and July, which should Favourite food: Chicken fajitas holidays, travel, days out, flowers, food
Really disappointed about this give me time to start the planning for next year. It is great hosting hampers and much more.
events in these venues and we are always made to feel part of the
inauguration thing today as I really local team, so my thanks to all the casinos we have visited so far Favourite film: Taken
The gift card removes previous concerns
fancied playing GPS Luton. Should be this year; it has been a pleasure and to use poker terminology, may Favourite holiday destination: about losing your paper vouchers – it’s really
free for Newcastle in Feb though :-) you have no “bad beats!” Anywhere hot and sunny with a simple, your manager can just reload your
beach! existing card and it is ready to spend
Cardroom Manager James Simon If you could have any within two minutes!
superpower what would it be?
To fly Stephanie Pablow,
TRAINING FOR GAMING If you could be anywhere else right now Senior HR Officer

where would you be? Probably on a beach
2017 brings two additional modules to the Slot Hosts with a cocktail in hand!
development plan. The new modules are for Slot Hosts that have
been in the role for at least 24 months and will involve one-to-
one time with a Regional Engineer and their Regional Electronic
Gaming Manager. JIM D AL Y

Your Regional EGM will be explaining the modules available to you Jim joined the business as Contracts Manager
over the coming weeks. as part of a new Procurement function
reporting to David Davis.
The dates have been confirmed for the Advanced Slot Host
training, which will be held in Cardiff, and The Slot Academy Favourite food: Chinese or Thai
session, which will be held in Manchester. Please speak to your Favourite film: The Shawshank Redemption
General Manager with regards to attending these courses.
Favourite holiday destination: France
The Genting Academy courses are available for all staff involved
within the Electronic Gaming area. They are also available for If you could have any superpower
those of you that would like a refresher course. Genting Academy what would it be? To fly
Know Your Slots is one of our most detailed and popular courses, If you could be anywhere else right now
with 56% of Genting employees having taken this course. If you where would you be? Playing football for
are a new Manager or new to the business, then please speak to Liverpool at Anfield
your General Manager.
Sharon Lynch
Senior Electronic Gaming Manager

4 PRODUCT & POKER NEWS HR NEWS 5







GENTING POKER SERIES UPDATE GREAT NEW

GENTING REWARDS
Unfortunately, Donald couldn’t make
Newcastle either, which is a shame as he LOVE2SHOP GIFT CARDS
told me he wanted to go and view a wall
some Roman guys built a few years ago! As We are delighted to announce the launch of a
it turned out, it was probably a good thing, new form of Genting Rewards: Love2Shop Gift
as the North-East poker player fraternity Cards; an exciting new perk for those that go
turned out in great force to contest the Mini event. Ironically it was SHUFFLE THE PACK above and beyond.
won by a player from Scotland who defeated 286 players to take
the first prize of £11,490 and a GPS Main Event seat. Gone are the days of the old Signature Service
Our GPS players celebrate. cheques that could only be spent in M&S or
With 17 events in 2017 (yes I must be mad!), the GPS bandwagon Argos. Love2Shop Gift cards can be spent
just kept rolling through the first three months of the year with a GET TO KNOW OUR NEW STARTERS... instantly in more than 60 well-known high
It’s been a busy start to the year for the Genting Poker Main event at Sheffield, where the cash action was great. It was street retailers across the UK, including M&S
Series. In mid-January, the GPS Series headed to Luton then on to Reading and Liverpool, when both casinos hosted and Argos for the traditionalists among us!
which, once again, proved to be a very popular event, events at the same time for the first time ever, bringing in record CHL OE GUE S T
with over 334 players taking part. One notable celebrity numbers of players. Chloe joined the business as Marketing What’s more, you also have the option to
had another engagement on the day which he couldn’t Campaign Manager working in the central exchange the cards online for a range of
cancel, see the tweet we received below ;-) Next up for the Genting Poker series, a mini event, for the first time Marketing team in Birmingham. e-codes for lots of pubs and restaurants.
in Blackpool and a Main event in our most picturesque cardroom at Or, if you prefer, they can be redeemed for:
Westcliff. Things then quieten down in June and July, which should Favourite food: Chicken fajitas holidays, travel, days out, flowers, food
Really disappointed about this give me time to start the planning for next year. It is great hosting hampers and much more.
events in these venues and we are always made to feel part of the
inauguration thing today as I really local team, so my thanks to all the casinos we have visited so far Favourite film: Taken
The gift card removes previous concerns
fancied playing GPS Luton. Should be this year; it has been a pleasure and to use poker terminology, may Favourite holiday destination: about losing your paper vouchers – it’s really
free for Newcastle in Feb though :-) you have no “bad beats!” Anywhere hot and sunny with a simple, your manager can just reload your
beach! existing card and it is ready to spend
Cardroom Manager James Simon If you could have any within two minutes!
superpower what would it be?
To fly Stephanie Pablow,
TRAINING FOR GAMING If you could be anywhere else right now Senior HR Officer

where would you be? Probably on a beach
2017 brings two additional modules to the Slot Hosts with a cocktail in hand!
development plan. The new modules are for Slot Hosts that have
been in the role for at least 24 months and will involve one-to-
one time with a Regional Engineer and their Regional Electronic
Gaming Manager. JIM D AL Y

Your Regional EGM will be explaining the modules available to you Jim joined the business as Contracts Manager
over the coming weeks. as part of a new Procurement function
reporting to David Davis.
The dates have been confirmed for the Advanced Slot Host
training, which will be held in Cardiff, and The Slot Academy Favourite food: Chinese or Thai
session, which will be held in Manchester. Please speak to your Favourite film: The Shawshank Redemption
General Manager with regards to attending these courses.
Favourite holiday destination: France
The Genting Academy courses are available for all staff involved
within the Electronic Gaming area. They are also available for If you could have any superpower
those of you that would like a refresher course. Genting Academy what would it be? To fly
Know Your Slots is one of our most detailed and popular courses, If you could be anywhere else right now
with 56% of Genting employees having taken this course. If you where would you be? Playing football for
are a new Manager or new to the business, then please speak to Liverpool at Anfield
your General Manager.
Sharon Lynch
Senior Electronic Gaming Manager

6 INTERACTIVE NEWS CASINO NEWS 7







LIVE ODDS FEED MISS GENTING – THE SEARCH IS ON


To make sure our customers have the best gaming Genting Riverlights, Stoke and Sheffield have teamed up with Miss England to host three
experience, we’re constantly looking at new ways to regional heats for the long-standing beauty pageant.
communicate information. One of our latest innovations is a
trial of a new Live Odds feed taking place at the Sports Bar at Taking place from March to May, the top 10 competitors shortlisted for each location will take
Genting International Casino and Genting Casino Reading. to the stage at their local Genting casino. Each event will conclude with a catwalk style finalé in
front of judges, including the current Miss England, Elizabeth Grant.
The Live Odds feed, pulled direct from the Sports betting
page on www.gentingcasino.com, is displayed on the casino’s It seems there is extra cause for celebration after the winner of Miss Genting Derby was
TV screens and shows football and boxing odds. announced as our very own Jhanoi O ‘Connor!

Initial customer feedback has been very positive, so we are Elizabeth Grant said: “Jhanoi, out of all the beautiful girls, had a special spark about her. Her passion for sign language in her
now planning to roll this out to more Casinos and to develop church really echoed how dedicated she can be and that will shine through on the Miss England stage.”
additional sports themed templates that will allow us to show
additional sporting odds. This is the first contest of its kind that Jhanoi has entered and she was selected as the
judges’ choice from the top five finalists. Jhanoi willl now go on to compete at the Miss
Mark Duckham, Central Marketing Manager England Grand Final at The Vox Conference Centre, Resorts World Birmingham on the
12th - 14th July 2017, along with the winners from Miss Genting Stoke and Sheffield, and
all other regional Miss England heats.

Jackie Gomes, General Manager at Genting Casino Riverlights, added: “We are delighted
to have hosted the first ever Miss Genting Derby contest – it was a fantastic evening for
all involved with a great atmosphere throughout, made even better by the fact that Jhanoi
was crowned the winner. We would like to wish her the very best of luck in the Miss England
Grand Final.”


Jhanoi was crowned

WHAT JHANOI SAID



Born - 28th November 1993 in Jamaica
Location – Live in Derby with my parents and
little brother
Career – Made the change from hairdressing
to hospitality in 2013, when I joined Genting
Casino Riverlights Jackie Gomes celebrates
Miss Genting Derby talent video - Signed to with Jhanoi
a song that has given me the encouragement I
FIRST PAST THE POST needed in difficult times Jhanoi and the
runners up
Miss Genting Derby eco wear creation – Up-
We like to be first past the post when it comes to our promotions and our Grand National activity was a clear winner. cycled a charity shop dress to create an outfit
with artificial red and white flowers “
With over a quarter of the UK adult population betting on the race, we took the opportunity to give fans a greater chance of
watching and betting on the event. This year I made a promise to
myself to step out of my comfort
As well as playing the race live on our big screens, players could bet beforehand and on race day itself via our suite of zone and I definitely took that step
interactive products – including our responsive and mobile optimised website and our iPhone App. by taking part in this competition.
I certainly never expected to win – I
just wanted to challenge myself and
A simple GUK player incentive was then topped up with a sports follow up offer, where players joining via the exclusive GUK have fun. I enjoyed every minute of
received a welcome offer and 25 free casino spins if their horse finished the race. it and there are no words for how
happy I felt when they announced
Following the Grand National, we targeted the GUK segment of players with a £50 casino match bet welcome offer. my name as the winner.
Cross-selling these players into our casinos as quickly as possible gives us the best opportunity to maximise revenue.
A fantastic result
Chloe Guest, Marketing Campaign Manager “

6 INTERACTIVE NEWS CASINO NEWS 7







LIVE ODDS FEED MISS GENTING – THE SEARCH IS ON


To make sure our customers have the best gaming Genting Riverlights, Stoke and Sheffield have teamed up with Miss England to host three
experience, we’re constantly looking at new ways to regional heats for the long-standing beauty pageant.
communicate information. One of our latest innovations is a
trial of a new Live Odds feed taking place at the Sports Bar at Taking place from March to May, the top 10 competitors shortlisted for each location will take
Genting International Casino and Genting Casino Reading. to the stage at their local Genting casino. Each event will conclude with a catwalk style finalé in
front of judges, including the current Miss England, Elizabeth Grant.
The Live Odds feed, pulled direct from the Sports betting
page on www.gentingcasino.com, is displayed on the casino’s It seems there is extra cause for celebration after the winner of Miss Genting Derby was
TV screens and shows football and boxing odds. announced as our very own Jhanoi O ‘Connor!

Initial customer feedback has been very positive, so we are Elizabeth Grant said: “Jhanoi, out of all the beautiful girls, had a special spark about her. Her passion for sign language in her
now planning to roll this out to more Casinos and to develop church really echoed how dedicated she can be and that will shine through on the Miss England stage.”
additional sports themed templates that will allow us to show
additional sporting odds. This is the first contest of its kind that Jhanoi has entered and she was selected as the
judges’ choice from the top five finalists. Jhanoi willl now go on to compete at the Miss
Mark Duckham, Central Marketing Manager England Grand Final at The Vox Conference Centre, Resorts World Birmingham on the
12th - 14th July 2017, along with the winners from Miss Genting Stoke and Sheffield, and
all other regional Miss England heats.

Jackie Gomes, General Manager at Genting Casino Riverlights, added: “We are delighted
to have hosted the first ever Miss Genting Derby contest – it was a fantastic evening for
all involved with a great atmosphere throughout, made even better by the fact that Jhanoi
was crowned the winner. We would like to wish her the very best of luck in the Miss England
Grand Final.”


Jhanoi was crowned

WHAT JHANOI SAID



Born - 28th November 1993 in Jamaica
Location – Live in Derby with my parents and
little brother
Career – Made the change from hairdressing
to hospitality in 2013, when I joined Genting
Casino Riverlights Jackie Gomes celebrates
Miss Genting Derby talent video - Signed to with Jhanoi
a song that has given me the encouragement I
Jhanoi and the
FIRST PAST THE POST needed in difficult times runners up
Miss Genting Derby eco wear creation – Up-

We like to be first past the post when it comes to our promotions and our Grand National activity was a clear winner. cycled a charity shop dress to create an outfit
with artificial red and white flowers “
With over a quarter of the UK adult population betting on the race, we took the opportunity to give fans a greater chance of
watching and betting on the event. This year I made a promise to
myself to step out of my comfort
As well as playing the race live on our big screens, players could bet beforehand and on race day itself via our suite of zone and I definitely took that step
interactive products – including our responsive and mobile optimised website and our iPhone App. by taking part in this competition.
I certainly never expected to win – I
just wanted to challenge myself and
A simple GUK player incentive was then topped up with a sports follow up offer, where players joining via the exclusive GUK have fun. I enjoyed every minute of
received a welcome offer and 25 free casino spins if their horse finished the race. it and there are no words for how
happy I felt when they announced
Following the Grand National, we targeted the GUK segment of players with a £50 casino match bet welcome offer. my name as the winner.
Cross-selling these players into our casinos as quickly as possible gives us the best opportunity to maximise revenue.
A fantastic result
Chloe Guest, Marketing Campaign Manager “

8 CASINO NEWS CASINO NEWS 9





PLYMOUTH POKER SCORES SOUTHPORT’S SPORTING SPONSORSHIP
FOR CHARITY
The celebrations kicked off when Genting Casino Southport announced its £20,000 sponsorship of local national league team,
The team at Genting Casino Plymouth played a winner for St Luke’s Hospice, when Southport Football Club. The deal included an option to rename the ground’s main stand, so Genting chose to name it after a
they raised almost £1,300 for the cause in a charity poker tournament. local charity with which it has close connections, the Community Link Foundation.

Thirty-three players took part in the event, organised by poker room manager Rob Regional Marketing Manager, Dan Lawton explained: “We’re delighted to be working with Southport FC and hope our sponsorship goes
Hitchcock, with registration fees, equating to 20 per cent of the prize pot, and the some way to ensuring a second division future for the club in 2019.
generous donations of participants going to St Luke’s.
“We have worked in partnership with the Community Link Foundation since the casino launched in 2013 so sponsoring the
The event was part of the hospice’s Accumulator Challenge, where teams from local GM, Hospice supporters and the main stand at Southport FC in their name seemed like the ideal opportunity to further raise the profile of this very
companies have been battling it out to raise the most money for the hard-working Plymouth team celebrate a great event worthwhile cause.”
charity. To celebrate the sponsorship, an exclusive dinner was hosted at the Southport FC
ground by Genting Casino Southport, at which the renamed main stand was
General Manager, Kevin Gale, said: “This was our first charity tournament and it was such a success we would like to make it officially unveiled.
an annual event. St Luke’s Hospice is a great cause supported by one of our players, Dave Ottley, so when he asked if we could
get involved we were happy to help. The evening generated a wonderful atmosphere and we would like to thank every person
who joined the competition for their generosity and charitable spirit.”





GLASGOW POWERS UP

It was a proud moment at Genting Casino Glasgow when Clyde
Powerchair Football Club player, Jonathan Burns, who is 14
and suffers from Cerebral Palsy, was presented with a new
Sports Powerchair.

The Powerchair was donated as part of an ongoing relationship
between Genting and the CHIPS charity, for which a phenomenal
£33,000 was raised in November 2016, when five Genting Casino team
members ran the Rock ‘N’ Roll Las Vegas Marathon and Half Marathon. Jade Westcott

Head Cashier Irene Nuqui, who has helped manage the partnership with
L-R: Rob Marshall, Elaine and John Burns [parents],
Robert Sweeny [Clyde Powerchair Football Club], CHIPS, commented: “We are proud to have supported the CHIPS charity
Gary Ferrari, Irene Nuqui with Johathan in his new chair for many years and are delighted to have used some of the funds raised TORQUAY’S KNOCKOUT
to buy a Powerchair for such a fantastic local organisation.”
PUNCH FOR CANCER
Genting VIP Executive Gary Ferrari, who nominated the cause, added: “It was a real pleasure meeting
Jonathan and other members of the Clyde Powerchair Football Club and we hope that the new chair The team at Genting Casino Torquay haven’t
helps to support their continued success.” been pulling any punches when it comes to
supporting the local community.

Indeed, when they found out that customer
‘PANDAMONIUM’ AT GENTING BOLTON Jade Westcott, was competing in an Ultra
White Collar Boxing fight to raise money
for Cancer Research UK, the Casino was
Genting Casino Bolton took a walk a member of the team donned a WWF Marketing Advocate, Alan Warwick, delighted to contribute towards Jade’s efforts.
on the wild side as the team hosted Panda costume, as well as handing out commented: “We were the only They donated £700 to the cause, taking the
a day of animal action to support branded t-shirts, badges and stickers company in Bolton to sign up to Earth fundraising total to a fantastic £1,280.
WWF’s Earth Hour for the third to customers. Hour and each year we have been
consecutive year. determined to make the celebrations Genting Casino Torquay General Manager,
But it wasn’t just the Panda who put in bigger and better than the last. We
Kevin Gale, commented: “Here at Genting
As part of the world’s largest an appearance, with staff getting their are proud to have hosted a really great Casino Torquay we love to get involved with
demonstration for action on climate best animal onesies and costumes out night for our customers and raised local causes, so when we heard about what
change, the team turned off all non- in an effort to also raise awareness lots of money for a fantastic local Jade was doing we just had to show her our
L-R Jane Ikin, Jessica Sherrington, Matty essential lights from 8.30-9.30pm. and funds for local animal shelter, the cause in the process.” support. Jade was a real knockout in the ring
Finnigan (Panda) and Alan Warwick To help get everyone into the spirit, Bolton Destitute Animal Centre. and did us all proud.”

8 CASINO NEWS CASINO NEWS 9





PLYMOUTH POKER SCORES SOUTHPORT’S SPORTING SPONSORSHIP
FOR CHARITY
The celebrations kicked off when Genting Casino Southport announced its £20,000 sponsorship of local national league team,
The team at Genting Casino Plymouth played a winner for St Luke’s Hospice, when Southport Football Club. The deal included an option to rename the ground’s main stand, so Genting chose to name it after a
they raised almost £1,300 for the cause in a charity poker tournament. local charity with which it has close connections, the Community Link Foundation.

Thirty-three players took part in the event, organised by poker room manager Rob Regional Marketing Manager, Dan Lawton explained: “We’re delighted to be working with Southport FC and hope our sponsorship goes
Hitchcock, with registration fees, equating to 20 per cent of the prize pot, and the some way to ensuring a second division future for the club in 2019.
generous donations of participants going to St Luke’s.
“We have worked in partnership with the Community Link Foundation since the casino launched in 2013 so sponsoring the
The event was part of the hospice’s Accumulator Challenge, where teams from local GM, Hospice supporters and the main stand at Southport FC in their name seemed like the ideal opportunity to further raise the profile of this very
companies have been battling it out to raise the most money for the hard-working Plymouth team celebrate a great event worthwhile cause.”
charity. To celebrate the sponsorship, an exclusive dinner was hosted at the Southport FC
ground by Genting Casino Southport, at which the renamed main stand was
General Manager, Kevin Gale, said: “This was our first charity tournament and it was such a success we would like to make it officially unveiled.
an annual event. St Luke’s Hospice is a great cause supported by one of our players, Dave Ottley, so when he asked if we could
get involved we were happy to help. The evening generated a wonderful atmosphere and we would like to thank every person
who joined the competition for their generosity and charitable spirit.”





GLASGOW POWERS UP

It was a proud moment at Genting Casino Glasgow when Clyde
Powerchair Football Club player, Jonathan Burns, who is 14
and suffers from Cerebral Palsy, was presented with a new
Sports Powerchair.

The Powerchair was donated as part of an ongoing relationship
between Genting and the CHIPS charity, for which a phenomenal
£33,000 was raised in November 2016, when five Genting Casino team
members ran the Rock ‘N’ Roll Las Vegas Marathon and Half Marathon. Jade Westcott

Head Cashier Irene Nuqui, who has helped manage the partnership with
L-R: Rob Marshall, Elaine and John Burns [parents],
Robert Sweeny [Clyde Powerchair Football Club], CHIPS, commented: “We are proud to have supported the CHIPS charity
Gary Ferrari, Irene Nuqui with Johathan in his new chair for many years and are delighted to have used some of the funds raised TORQUAY’S KNOCKOUT
to buy a Powerchair for such a fantastic local organisation.”
PUNCH FOR CANCER
Genting VIP Executive Gary Ferrari, who nominated the cause, added: “It was a real pleasure meeting
Jonathan and other members of the Clyde Powerchair Football Club and we hope that the new chair The team at Genting Casino Torquay haven’t
helps to support their continued success.” been pulling any punches when it comes to
supporting the local community.

Indeed, when they found out that customer
‘PANDAMONIUM’ AT GENTING BOLTON Jade Westcott, was competing in an Ultra
White Collar Boxing fight to raise money
for Cancer Research UK, the Casino was
Genting Casino Bolton took a walk a member of the team donned a WWF Marketing Advocate, Alan Warwick, delighted to contribute towards Jade’s efforts.
on the wild side as the team hosted Panda costume, as well as handing out commented: “We were the only They donated £700 to the cause, taking the
a day of animal action to support branded t-shirts, badges and stickers company in Bolton to sign up to Earth fundraising total to a fantastic £1,280.
WWF’s Earth Hour for the third to customers. Hour and each year we have been
consecutive year. determined to make the celebrations Genting Casino Torquay General Manager,
But it wasn’t just the Panda who put in bigger and better than the last. We
Kevin Gale, commented: “Here at Genting
As part of the world’s largest an appearance, with staff getting their are proud to have hosted a really great Casino Torquay we love to get involved with
demonstration for action on climate best animal onesies and costumes out night for our customers and raised local causes, so when we heard about what
change, the team turned off all non- in an effort to also raise awareness lots of money for a fantastic local Jade was doing we just had to show her our
L-R Jane Ikin, Jessica Sherrington, Matty essential lights from 8.30-9.30pm. and funds for local animal shelter, the cause in the process.” support. Jade was a real knockout in the ring
Finnigan (Panda) and Alan Warwick To help get everyone into the spirit, Bolton Destitute Animal Centre. and did us all proud.”

10 CASINO NEWS CASINO NEWS 11







RWB TEAM SLEEP OUT FOR CHARITY



Five members of the Resorts World Birmingham casino team spent
a chilly night sleeping under the stars to help raise an amazing
£137,909 for the local homeless charity, St Basils.


Part of a 626 strong team of fundraisers, Laura Dudley, Harry Ashbolt,
Brid Bickerton, Kelly Pluff and Ian Bennett all bedded down on the
streets of Birmingham, with their fundraising efforts pulling in a
fantastic £2,000 for the cause.

Laura Dudley, Business Development Manager at RWB, commented:
“It was a very humbling experience, I think we all underestimated how
vulnerable we’d feel - it was cold, noisy and tiring. It’s shocking to EDGBASTON UPS
think there are hundreds of people homeless in our beautiful city of
Birmingham each night.” THE STAKES

To help get them
through the night, Genting Casino Edgbaston has raised
all participants were a fantastic £765 for local Birmingham The team check out the Pyramids
provided with a charity, St Mary’s Hospice.
KipBag containing
essential items such The cause was nominated by Edgbaston CROCKFORDS LONDON TEAM
as a sleeping bag, customers who have personal links to BECOME INTERNATIONAL BRAND
toiletries, socks, the hospice. A charity poker event was
hat, plasters and a hosted at the casino to raise funds, AMBASSADORS
homeless information with £5 out of each entry going to
pack that make St Mary’s. Additional money was raised A team from Crockfords London have been
sleeping rough a little L-R, Kelly Pluff, Harry Ashbolt, Laura Dudley, on the night from an auction and raffle, instrumental in supporting the successful launch of the
more comfortable. Brid Bickerton and Ian Bennett to which the casino donated one of latest addition to the Crockfords casino brand.
the top prizes, a £100 voucher for its
Fahrenheit restaurant. Located in Cairo, within the grounds of The Nile
Ritz-Carlton Hotel, Crockfords Cairo is the newest
and most prestigious casino in the city. Central to the
BIG WINS AT CHINATOWN Commenting on the event, General Team in training delivery of this world class offering was a nine strong
Manager, Carol Summers said: “We
BIRMINGHAM were delighted to host the charity poker on a journey to Cairo to support this exciting project.
team from London, led by Mihail Delenikov, who embarked
night – the atmosphere was fantastic
and everyone gave very generously for
Luck was definitely in the air when Genting Chinatown Birmingham what is a much needed local cause.” Serving as ambassadors of Crockfords, the London team which Enjoying a spot of lunch
customer, Mr Ye, scooped a huge win of £28,075.
included Veronica Fiore, Renata Wisloka, Zoe Ferguson, Chris
Hall, Hoa Truong, Zuzana Polaskova, Amy Perry and Oliver Shorten,
Only having replaced the former Baccarat bonus with the Fortune demonstrated the standards of professionalism and levels of customer service which
8 jackpot a few weeks prior to Mr Ye’s win, he certainly felt like his contribute in making Crockfords the most renowned brand in the gaming world.
luck was in. Mr Ye explains: “I couldn’t believe it when I realised I had
won – I was totally blown away. Even when I Despite a busy six week schedule, the team were still able to enjoy
was presented with the giant cheque it the glorious weather and cultural delights which Cairo had to offer,
didn’t seem real!”
but it was the hospitality of the Crockfords Cairo team that made
the visit a truly unforgettable experience.
Korin Hennesy, Marketing
Advocate for Genting Mihail commented on behalf of the London team: “We would like to
Chinatown Birmingham, Real spirit thank everybody involved in giving us the opportunity to be a part of
commented: “We love to this venture. It was an amazing work opportunity, both challenging and
see our customers win big rewarding. We have all developed skills and learned new ones as a part of
and really enjoy celebrating this project, along with providing a unique experience to travel with the
with them. Mr Ye is a regular What a team! company and work in such an exciting city with amazing people. Thank
customer of ours and we you to the team at Crockfords Cairo, who welcomed us so warmly, for their
couldn’t have wished for the hard work and positive attitudes - we look forward to hearing of all their
money to go to a nicer young future success. “
man.” Mr Ye celebrates his win Players Colin, Rob and Jayne

10 CASINO NEWS CASINO NEWS 11







RWB TEAM SLEEP OUT FOR CHARITY



Five members of the Resorts World Birmingham casino team spent
a chilly night sleeping under the stars to help raise an amazing
£137,909 for the local homeless charity, St Basils.


Part of a 626 strong team of fundraisers, Laura Dudley, Harry Ashbolt,
Brid Bickerton, Kelly Pluff and Ian Bennett all bedded down on the
streets of Birmingham, with their fundraising efforts pulling in a
fantastic £2,000 for the cause.

Laura Dudley, Business Development Manager at RWB, commented:
“It was a very humbling experience, I think we all underestimated how
vulnerable we’d feel - it was cold, noisy and tiring. It’s shocking to EDGBASTON UPS
think there are hundreds of people homeless in our beautiful city of
Birmingham each night.” THE STAKES

To help get them
through the night, Genting Casino Edgbaston has raised
all participants were a fantastic £765 for local Birmingham The team check out the Pyramids
provided with a charity, St Mary’s Hospice.
KipBag containing
essential items such The cause was nominated by Edgbaston CROCKFORDS LONDON TEAM
as a sleeping bag, customers who have personal links to BECOME INTERNATIONAL BRAND
toiletries, socks, the hospice. A charity poker event was
hat, plasters and a hosted at the casino to raise funds, AMBASSADORS
homeless information with £5 out of each entry going to
pack that make St Mary’s. Additional money was raised A team from Crockfords London have been
sleeping rough a little L-R, Kelly Pluff, Harry Ashbolt, Laura Dudley, on the night from an auction and raffle, instrumental in supporting the successful launch of the
more comfortable. Brid Bickerton and Ian Bennett to which the casino donated one of latest addition to the Crockfords casino brand.
the top prizes, a £100 voucher for its
Fahrenheit restaurant. Located in Cairo, within the grounds of The Nile
Ritz-Carlton Hotel, Crockfords Cairo is the newest
and most prestigious casino in the city. Central to the
BIG WINS AT CHINATOWN Commenting on the event, General Team in training delivery of this world class offering was a nine strong
Manager, Carol Summers said: “We
BIRMINGHAM were delighted to host the charity poker on a journey to Cairo to support this exciting project.
team from London, led by Mihail Delenikov, who embarked
night – the atmosphere was fantastic
and everyone gave very generously for
Luck was definitely in the air when Genting Chinatown Birmingham what is a much needed local cause.” Serving as ambassadors of Crockfords, the London team which Enjoying a spot of lunch
customer, Mr Ye, scooped a huge win of £28,075.
included Veronica Fiore, Renata Wisloka, Zoe Ferguson, Chris
Hall, Hoa Truong, Zuzana Polaskova, Amy Perry and Oliver Shorten,
Only having replaced the former Baccarat bonus with the Fortune demonstrated the standards of professionalism and levels of customer service which
8 jackpot a few weeks prior to Mr Ye’s win, he certainly felt like his contribute in making Crockfords the most renowned brand in the gaming world.
luck was in. Mr Ye explains: “I couldn’t believe it when I realised I had
won – I was totally blown away. Even when I Despite a busy six week schedule, the team were still able to enjoy
was presented with the giant cheque it the glorious weather and cultural delights which Cairo had to offer,
didn’t seem real!”
but it was the hospitality of the Crockfords Cairo team that made
the visit a truly unforgettable experience.
Korin Hennesy, Marketing
Advocate for Genting Mihail commented on behalf of the London team: “We would like to
Chinatown Birmingham, Real spirit thank everybody involved in giving us the opportunity to be a part of
commented: “We love to this venture. It was an amazing work opportunity, both challenging and
see our customers win big rewarding. We have all developed skills and learned new ones as a part of
and really enjoy celebrating this project, along with providing a unique experience to travel with the
with them. Mr Ye is a regular What a team! company and work in such an exciting city with amazing people. Thank
customer of ours and we you to the team at Crockfords Cairo, who welcomed us so warmly, for their
couldn’t have wished for the hard work and positive attitudes - we look forward to hearing of all their
money to go to a nicer young future success. “
man.” Mr Ye celebrates his win Players Colin, Rob and Jayne

12 A DAY IN THE LIFE OF...





GENTING DEALER OF THE YEAR 2016
MICHAEL LAM, COVENTRY



This issue we talk to Michael Lam, “Have confidence in your own abilities
winner of the 2016 DOTY competition. as a dealer and don’t take things too
What are his secrets to success and seriously - if you can relax and have fun,
what tips can he share with other then customers are much more likely
dealers looking to scoop the coveted to be at ease and have a great time too.
DOTY title in the future?
“But if you do need advice never
“I have worked as a dealer now for be afraid to ask – it isn’t a sign of
more than 11 years and in that time I weakness. Asking for help is the best Michael Lam receives his award
have learnt that the key is creating a way to improve your skills as it gives from Mark Sergeant
memorable, first class experience for you the opportunity to learn from
our customers so they want to come others who have been doing the job judges, but I must pay special thanks
back time and time again. We work in longer than you. to all of my previous managers and
the entertainment industry and that is colleagues - without their support and
exactly what our customers are looking “I feel very honoured to have been guidance I wouldn’t be the dealer I am
for when they come to our casinos. recognised by the Dealer Of The Year today.”


COMPETITION

As Spring is in the air we thought we’d include a seasonal word search in this issue. So, to be in with a chance of winning a case of
Prosecco, simply take a picture of your completed quiz and send it to Mark Duckham by email, [email protected] or
write to Mark Duckham, Genting Casinos UK, Genting Club Star City, Watson Road, Birmingham B7 5SA.



WORDS TO FIND A S T R O A P R I L N O M I B
APRIL GROWTH C A L L Y S L P R I N G B E I
BABY ANIMALS MAY G I N S M W A I T H T H E S R
BIRDS MILD P R I N A G N E R E T S A E D
BIRTH MOTHERS DAY Q U I N Y O T X A N D H E N S
BLOOMS MUD B A B Y A N I M A L S O A D S
BLOSSOMS PLANTING
BUDS RAIN L W I T D H N T L H E W S W U
EASTER SHOWERS O M M E S R G F L O W E R S S
FLOWERS THAW S N I A R O L S E T I R C E H
GARDENING UMBRELLA S S P R E I N H R G T S I T M

O E D A H Y T L B I S G R H T
For a digital version, M H O U T W R S M D L I M A R
Straight Talking is also
published on CLIP S E B L O O M S U A B T L E A
under the Marketing
AND THE tab and in the 2017 S T T R M W E B D L V E H O U
WINNER IS... Marketing Activity R S G N I N E D R A G A D A Y
folder.

Congratulations to
SUE FULLER COPY DEADLINE: PUBLICATION DATE:
Genting Casino Brighton 30 MAY JUNE
who won the Christmas
competition in our last issue. DATES FOR
We hope you enjoy the THE DIARY To submit stories and photos from your casino
Prosecco! or department, please send content to:
[email protected]