Empowering Our Partners Enriching Education Cognitio Services www.cognitio.world
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Contents Applications Processing Credibility Assessments Pre-enrolment Support About Us What We stand for Vision and Mission Values Why Cognitio Our Services Facilities and Resources 4 8 9 14 15 16 17 01 04 02 Contact Information 20 03 10 12 Who We Are 6
About Us Supporting Universities with IT Enabled Services In today's dynamic educational landscape, universities are embracing IT enabled services as a cornerstone of success. We recognise the diverse needs of our global student community, spanning continents and cultures. Our comprehensive suite of services is designed to provide students with unparalleled support, ensuring a seamless and enriching experience from admission to onboarding. 4
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Global Recruitment Expertise Student Counselling and Advice Who We Are We are a unique organisation focused on delivering excellence within the realm of support services for international higher education institutions. Our core team comprises dedicated members who bring with them many years of collective expertise, covering the following areas: Student Engagement and Pre-enrolment Support Systems-based Processing of Applications and Issuing of Offer Letters English Language Proficiency Assessment Student Credibility Assessment Immigration Compliance Higher Education Quality Assurance Transnational Education (TNE) 6
In addition to our team of full-time staff, we also work with an expert panel of Advisors and Consultants with decades of experience in international higher education executive management, including in international development, quality assurance, risk management and information security management. Panel of Advisors and Consultants Our key members of staff are experienced in international contexts and hold postgraduate qualifications from British universities. 7
Vision Mission We aspire to be a trusted solutions partner of a select number of higher education institutions with a focus on providing innovative IT enabled services that empower our clients to prioritise their core strengths. We support our partners through efficient processes in their chosen area(s) of service. We thrive on delivering excellence by benchmarking ourselves to international quality standards. We build trust with our clients by maintaining transparency while demonstrating flexibility to customise solutions that maximise their desired outcomes. What We Sta8
Values Commitment to excellence Transparency Collaborative spirit Focus on outcomes Continuous learning We are motivated by our commitment to achieving excellence through efficient processes. We maintain absolute transparency with our clients, enabling us to build trust. We pride ourselves in our ability to collaborate flexibly to meet the needs of our clients while ensuring that we are able to synergise internally to enhance efficiencies. We are obsessed with outcomes and are committed to delivering them in a timely manner across multiple parameters identified by our clients. We sustain a culture of continuous learning and development at all levels within our organisation; our dedication towards improving individuals, teams and the whole company is integral to our overall outlook and daily practices. and For 9
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Applications Processing - Issuing Offer Letters on Behalf of Our University Clients Credibility Assessments Pre-enrolment Support Services to Onboard International Students 01. 02. 03. 11
Management of Additional Workload Close to the Deadlines Reliability - Adherence to Compliance Requirements Data Protection and Confidentiality WhCognFlexibilCustom12
lity and misation hy nitio Consultancy Services to Develop Innovative Solutions Speed and Efficiency Cost Effectiveness 13
Proactive and systems-based approach. Strict adherence to quality and compliance requirements of our university clients and maintenance of transparency. Multi-step approach which ensures the smooth processing of applications while continuously addressing the enquiries of agents and applicants. Efficient gathering of missing information and/or additional supporting documents through the maintenance of an interactive communication system. Year-round operations, including during seasonal holidays such as Easter and Christmas. Ability to accommodate additional workload at very short notices. Our applications processing services combine the highest quality standards together with speed and efficiency. The key features of this service area are as follows: Applications Processing - Issuing Offer Letters on Behalf of Our University Clients 14
Credibility Assessements At Cognitio, we have developed an advanced version of the standard credibility interview process practised by many universities in the UK. The salient aspects of our credibility assessments services are as follows: Comprehensive assessment of each area of the credibility interview. Systematic corroboration exercise to establish the English language proficiency of the applicants: We assess all applicants via an IELTSstyle discursive speech and by requiring them to answer curveball questions. With staff holding British postgraduate qualifications in Education and in Teaching English to Speakers of Other Languages (TESOL) as well as well as experience in Transnational Education (TNE): we are in a position to assess and corroborate the English language proficiency of the applicants in an objective manner. Decades of combined experience in cross-cultural settings: We understand the requirements of our university clients as well as the contexts of the applicants from high-risk countries. The credibility assessment exercises are continuously reviewed and moderate by our Quality Assurance Panel. Live interviews with highly trained credibility assessors - we do not employ automation. This approach enables us to maintain robust standards which require the thorough assessment of the nuances of interview performances across multiple criteria. The wherewithal to conduct large number of credibility assessment exercises year-round and when close to the intake dates. 15
Pre-enrolment Support Services to Onboard International Students The set of services provided by us encompass the following: Communication of important information regarding pre-enrolment Regular updates of visa status Sharing of travel details Communicating about accommodation arrangements Coordinating the online enrolment of the students Following-up and ensuring the payment of residual tuition fees Any other communication and/or coordination activities with the students and the agents We use our team of competent administrators to connect with the incoming students via various modes of communication including by making direct phone calls. The information gathered is shared with the international offices of the universities continuously. 16
Facilities and Resources 17
At Cognitio, we maintain international standard facilities and resources to facilitate our commitment to services delivery. Our operational office is situated out of a brand new building in central Colombo, Sri Lanka. We have the capacity to expand up to 14,000 square feet over seven floors. 18
Dedicated operational area with comfortable workstations. Dedicated interview cabins for conducting credibility assessments. Noise cancelling headphones and software for credibility interviewers. Dedicated and high-speed cable internet connection. Large conference room with highend video conferencing facilities and discussion rooms. High specification laptop with an additional monitor for each member of staff. Multiple phones with international calling facility. High-capacity automatic power generator to ensure uninterrupted work. Our facilities and resources include the following: 19
Contact Us: Email Address [email protected] Cognitio Services United Kingdom: +441904373078 Telephone Numbers Sri Lanka : +94112055484 www.cognitio.world Website Address 2 & 3, Westfield House, Millfield Lane Nether Poppleton, York United Kingdom, YO26 6GA Address (United Kingdom) Cognitio Services Limited 251/24, Kirula Road Colombo 00500 Sri Lanka Address (Sri Lanka) Cognitio Services (Private) Limited