Upstream October 2016_low_resolution

Summer / Spring Upstream

Inside This Issue The Newsletter of Incentive FM Group

Business Update October 2016
Contract Wins
Group Conference Two New
Gleneagles Acquisitions
Charity Shoot
Modern Day Slavery
Around the Park

Welcome to the
October 2016 edition
of the Incentive FM
Group newsletter,
Upstream. As you will
read, it has again been
a very busy and exciting
time for the group. We
hope you enjoy reading
our news and views.

Martin Athey (Incentive FM Group Company Secretary) , Jeremy Waud, Ian Adams, David Adams.

M&E Services and Window Cleaning move in the M&E/Building Environmental
In the busy six months since our last issue of Services sector and we now have combined
Upstream we have completed both of the acqui- annual sales of just over £ 10m in this area. We
sitions that we had been working on for some will in due course integrate our M&E businesses,
time. On 1st June we welcomed Derby-based and bring them in line with our Incentive style of
Ace Environmental Engineering Ltd into the alligned branding.
Group. There is a special welcome for Ian Adams
who ran this business for many years with his Our second recent acquisition is ARL Support
cousin David Adams and now takes up his pre- Services, a niche window cleaning business with
ferred role as Commercial Director reporting into nationwide sales in excess of £ 3m. The com-
our head of engineering, Chris Windass. Chris pany carries out dynamic and complex services
also has reponsibility for Comserve, our southern for customers such as Pizza Express, Zizzi,
based M&E business which operates in a similar Matalan and Pets at Home. All its UK operational
technical space to Ace.
fm group limited
Ace has a great track record with sales of
over £ 6m per annum. The company specialises
in air conditioning, and has strong design and
installation skills in addition to its maintenance
services. This acquisition completes our planned

Two

New Acquisitions

By Jeremy Waud, Chairman at Incentive FM Group

Front Row - Adam Littlejohn, Ben Steele and Jamie Wright. Back Row – Martin Reed, Jeremy Waud, Martin Athey plus the ARL legal representatives.

locations are covered by ARL using its unique 62m recorded to March 2016. I am really
tracking and recording software. Adam excited to record that our run rate now is
Littlejohn and Ben Steele continue to run the around £ 100m sales per annum. This is the
business together with their 30-strong team very target we set ourselves when we started
of window cleaners reporting into Jamie the business from zero just fourteen years
Wright in our cleaning division. There is a log- ago.
ical synergy with our other window cleaning
business, SWC, which we reported on in our Premises
last issue of this magazine. Taking on a new lease for Ace at our new
Derby location has given us a good northern
Strategy foothold, whilst in the south we have also
From a strategic point of view, we wanted to renewed our lease at Kings Langley in
find new businesses in both window clean- Hertfordshire. This is the base for Comserve
ing and M&E maintenance to complement and we have also integrated our entire HR
our already extensive range of activities and and payroll team to the refurbished building
customer service offerings. These two service under the watchful eye of our Director of HR,
areas are quite specialised and tend to attract Laura Phillips.
better operational margins than we experi-
ence in many of our business areas. Overall, Our head office lease in Londons Loman
we are delighted with the companies, the Street has also been reviewed and we have
staff and the new teams that have joined us invested in further facilities and meeting
and who help to make up our 2,500- strong room space so as to ensure that all three
multi service capability of facilities staff across properties provide the space and operational
the UK. capacity that our various teams and visiting
suppliers and customers need.

Overall Business Growth
The two new businesses arrive with us at a
time of considerable organic growth across
most of our divisions. Our total sales to
March 2017 are forecast at over £ 90m
which is a massive leap forward from the £

Page 2

Promotion(?) to the

Premier League!
By Martin Reed, Managing Director at Incentive FM Group

Our great business continues nesses like ours that offer a nimbler, per- It’s important that as we get bigger we
to grow and develop at an sonal and bespoke service and most of all a keep the personal touch and personality
astounding rate. In the last trusted contractor relationship. that has made Incentive FM Group who we
twelve months we have seen are and to make sure we always remember
not only a large amount of Living in Leicestershire I have first-hand this I have refreshed our company vision;
organic growth through experience of how size doesn’t always
exciting contract wins but we count for everything. Leicester City won “To have staff who love
have also strengthened our the Premier League through a combination working for us and clients
business through the of hard graft, team work, great leadership who love working with us”
acquisition of other first class and commitment from everyone involved
companies. with the club. They also decided to create I am working hard with the Group
an atmosphere for the fans that was inclu- Leadership Team to ensure that we keep to
Contract wins including Bluewater, 30 St sive and exciting. All stakeholders from the our traditions and values and remain a
Mary Axe, St Botolph Building, Hello manager to the players, the backroom staff great company to work for where people
Student, Paddington, Addleshaw Goddard and ultimately the fans showed a ‘love’ for who work hard are treated fairly, feel they
and most recently Dollar Finance have all the club that proved unstoppable. belong and have a bright future.
had a significant impact on sales turnover.
Every one of the businesses in the group is There is no doubt that our fantastic I can promise all our staff and clients
growing and has been successful in its own growth is primarily down to one thing, our that we will remain an open and honest
right. staff. Without them we could not generate business where staff who deliver our serv-
the outstanding service platform we need ice will be at the forefront of everything we
In addition to this organic growth our to continue to expand and grow. It’s ironic do and as ever our clients will get the great
acquisition of four other companies, that the biggest challenge to our business service they want and pay for.
Comserve, SWC, ACE and ARL have also is its own success.
added to our month by month increase in Leicester City know they are never
sales. The acquisitions were targeted at the going to be the biggest club in the country
building, M&E and window cleaning sec- but then again they probably don’t want to
tors. These new sister companies offer be. We know we will never be the biggest
exciting growth opportunities in their own FM provider but, just like Leicester City, we
right but also significantly strengthen the are happy to be considered champions in
Incentive FM Group. In short we can do the FM market with staff who love working
more things ourselves without having to for us and clients who love working with us.
rely on third party contractors.

In 2015 we turned over just under
£50m. This year we will turn over in excess
of £90m with a monthly revenue figure
already delivering a run rate of over £100m
per annum. Double the size in just two
years.

Some might say turnover in excess of
£100m and an ability to provide any service
has put us in to the Premier League of FM
alongside all of the big (and very big) boys
of the industry. But we have always
believed that size is not the key to making
our business great. In fact, we have always
said that these huge soulless corporate FM
entities are fine for some organisations but
more and more clients are turning to busi-

Page 3

New

Group Contract Wins

Allied Irish Banks with an interesting challenge. Angel as two corporate offices in Nottingham
Comserve has won a three-year contract to Central makes great use of its central and a further office premises in Bicester.
provide services to Allied Irish Bank at 22 piazza by hosting various events through- Our FM team will also provide dedicated
sites across the UK. The contract covers out the year but most notably the Summer reception services at the three office sites.
both office buildings and high street
branches and is designed to ensure a com- Lawn on which deck chairs are put for cus- Dollar UK had previously managed its
pliant and comfortable environment for tomers to increase dwell time in the centre. substantial portfolio of stores and office
both employees and customers. buildings internally, however following a
This is Incentive FM’s first contract with strategic review of their global property
Awarded by property agent McBains CBRE and whilst it is small in comparison to management services the company identi-
Cooper, we will be responsible for all heat- many of our other shopping centres, it is fied us as their outsourcing partner of
ing, air conditioning and lighting equip- going to be an excellent opportunity to choice, enabling Dollar UK to concentrate
ment across the sites, in addition to under- demonstrate our capabilities in this area. on its core business of providing consumer
taking minor fabrication repair and refur- Incentive FM secures Dollar UK finance whilst benefiting from an
bishment. Our 70-strong mobile engineer- Dollar UK awarded us a significant three- enhanced service and improved efficiencies
ing team will provide a full planned mainte- through self-delivery and procurement
nance programme including all statutory year contract. We will be providing a full leverage.
testing and inspections. Additionally, we range of facilities management and main-
will provide a 24/7, 365 emergency call-out tenance services across Dollar UK’s corpo- Incentive FM – The Innovations Group
service with pre-agreed response times to rate offices and high street stores.
support the demands of AIB’s stakeholders Following a swift negotiation process, we
and customers. Our remit will comprise of property and have been awarded a 12 month rolling
estate management and building mainte- contract to provide total facilities manage-
Angel Central nance covering in excess of 250 branches ment services for the Innovation Group, in
Incentive FM were awarded the prestigious of The Money Shop and Suttons & a deal worth £730k per annum.
150,000 square feet soft services contract Robertsons, both Dollar UK brands, as well
at one of London’s most vibrant and afflu- Under the terms of the contract we will
ent boroughs which welcomes approxi- be providing cleaning, security, M&E,
mately 10 million visitors per year. waste, utilities procurement and manage-
ment services at the Group’s head office in
The contract commenced on the 1st Hampshire and eight other satellite build-
May and our staff see two different loca- ings nationwide, including the TUPE trans-
tions from day to night. A fairly normal fer of 15 staff.
shopping scheme during the day and by
night the O2 Academy provides the team Innovation Group, who provides serv-
ices to organisations in the insurance indus-
try, is committed to delivering and fulfilling
a safe work environment to its employees.
Incentive FM will work to maintain the
company’s high workplace standards
ensuring every area of the company
remains compliant.

Lendlease
Located in Stratford, this exciting large
scale in and around the Queen Elizabeth
Olympic Park will be developed over the
next 5 years or so. International Quarter
London is at the center of Europe’s largest
urban development.

Key facts:
• The project will deliver four million sq. ft.

of Grade ‘A’ office accommodation, 333

Page 4

new residential units and community Chatham, Kent. ship approach, whilst working closely with
facilities within a 22 acre site 14 staff will be providing a 24/7 clean- the client to ensure standards will be con-
• Almost one million sq. ft. is already pre- sistently exceeded. All of the current team
let, with the Financial Conduct Authority ing service at the centre, which attracts on site have transferred to Incentive’s
and Transport for London occupying the over 225,000 shoppers every week. The employment under the terms of TUPE, with
first two buildings centre boasts a 16-lane bowling alley, the additional recruitment of two new
• Over 25,000 people will work at events facilities and over 70 retails units. In positions joining Incentive Lynx.
International Quarter when complete addition, we will provide a daily janitorial
• Investments from Deutsche Bank and service, a full time waste management Incentive QAS has also continued to
Legal & General totaled more than team and washroom services to Chathams expand it’s portfolio through the addition
£615m of forward sales for the first two only public washroom facilities. of a number of new customers from the
commercial buildings on site. vast pool of building tenants that occupy
The mobilisation went very smoothly some of our managing agent contracts.
Our involvement is for TFM for the con- with 100% TUPE take up, with all staff New business includes SpaceApe Games,
struction/ project office and welfare facili- commenting on what a positive difference Kaye Scholer, Partners Group and City
ties, including cloak room management. Incentive QAS has had on service delivery Credit Capital.
Up to 2,000 construction workers per day and staff morale since taking over.
are predicted to be using the facilities. Verde – Tishman Speyer
At our 90 day review meeting the Incentive QAS and Incentive Lynx are
Eight months on and we have a fully Centre Management team commented on excited to be working closely with our
trained team delivering Reception, how Incentive QAS’ focus on continuous client partners at the brand new Verde
Hospitality, locker room management, improvement was evident in how positive SW1 development in Victoria, where all the
cleaning, security and FM across the site. the initial months had unfolded. teams are busy preparing the building for
practical completion. The security and
On a daily basis there are roughly 750 Reed Exhibitions cleaning teams began working on site
contractors and 150 client staff on site Incentive QAS were awarded a contract to during September to begin to write
being looked after by our team. provide cleaning and security/reception procedures, learn the building and carry
services for Reed Exhibitions at its UK out 'sparkle’ cleans prior to PC in October.
New Contract with Taylor Wimpey Headquarters at Gateway House in At the time of going to print our site based
Nathan Firouzman and Annie Karastoyanova Richmond. The 62,000 square foot, 4 security manager, loading bay manager,
recognised an opportunity when our client Storey modern office building, is home to housekeeping supervisor and team are
Ascential decided to sub-let part of their over 250 staff. looking forward to increasing service across
office. the coming months as the building
We will be providing daily office clean- becomes more and more populated. The
They let the space to Taylor Wimpey ing, janitorial services, periodic deep cleans, services being provided to the landlord
and Nathan and Annie received an intro- internal window cleaning and washroom managed areas of the 12 storey glass
duction and created a bespoke solution to services. In addition, we will be partnering building include daily housekeeping
provide FM services and a receptionist for with Incentive Lynx to provide daytime services, window cleaning via BMU, WTP
them. This gave both clients the benefit of reception service and overnight manned and rope access, 24/7 manned guarding,
sharing services to assist with reducing guarding. waste management, washroom services,
costs and gave Incentive FM the benefit of
a new contract. This new £324,000 con- Reed awarded the contract after being pest control and consumables supply. Our
tract began in April. impressed with Incentive’s internal partner- approach to the mobilisation has been to
provide development opportunities to staff
The Pentagon Shopping Centre within the business, with the security
On the 1st May Incentive QAS commenced manager, housekeeping supervisor and
a million pound, three-year contract by housekeeping team all being existing
Workman Group LLP, to provide cleaning members of staff that have excelled in
services at the Pentagon shopping centre in other contracts who have demonstrated an
appetite for progression. We are proud
that we have been able to install a team
that understand the Incentive culture and
how we provide service, which we know
will ensure the tenants of Verde will receive
a first class experience from the day they
move in.

Page 5

Empiric Student Property

By Bruce McDonnell, Managing Director at Incentive Facilities Management

We are 12 months in to our
exciting contract with Empiric
Student Property where we
provide the full range of TFM
services to 25 facilities across
the UK as part of the “Hello
Student” platform. That
equates to accommodation
for circa 3,000 students.

There are another 19 planned properties
coming on line in the next 12 months so
we have developed a regional manage-
ment and support platform working closely
with our client. The team is led by Glenn
Wilson as Account Director and Nicki North
– Key Account Manager.

In addition to the regular TFM services
you might expect to keep the buildings
running through term time, we have also
been working closely with the client to sup-
port the turnaround process including
redecoration projects, deep cleaning and
fabric maintenance to the properties.

These aren’t your typical student prop-
erties however, they provide quality, con-
temporary living accommodation with all
of the amenities you would wish for includ-
ing gymnasiums, cinemas and some other
very exciting features.

The properties stretch from Aberdeen
down to Falmouth and everything in
between.

We are delighted with how the con-
tract is developing and working with such a
forward thinking and dynamic client. We
are very much looking forward to the
future.

Page 6

Specialist

Consultancy services
By Bill Pollard, Group Services Director at Incentive FM Group
We provide a variety of
specialist consultancy and plans, fit out, refurbishment, partitioning,
project services for our cabling, lighting systems, M&E installa-
regular and one off clients. tions, H&V installations, carpeting and fur-
These include; niture.
• FM Consultancy
• HASAN Consultancy Incentive Carbon Management pro-
• Energy – Carbon vides advice across Europe on Energy and
Carbon reduction projects, from energy
Management audits, solar generation, peak electricity
• Workplace Design & Fit Out demand reduction projects to ESOS and EN
1471 statutory filing. We also have a num-
Designed to complement our core FM busi- ber of LED projects that have significantly
nesses, our role is often to both challenge reduced lifecycle costs and carbon emis-
and support organisations where there is a sions in commercial office, retail and indus-
lack of specialist skills or capacity to exe- trial premises along with a variety of car
cute a project in a particular area or time- parks and street lighting.
frame.
Our trusted advice services have deliv-
Incentive FM Consultancy works across ered significant savings for our clients such
a range of projects and sectors helping
organisations to procure best in class con- At Incentive Workplace we have pro- Energy Consultancy Project
tracts in single and multi service projects vided a number of turnkey projects that
both in the UK and internationally. With run from conception of moving to new as Liverpool FC, Bluewater Shopping
our ‘poacher turned gamekeeper’ knowl- office space, sourcing the property/space, Centre, Hammersons and Delphi and they
edge we are uniquely positioned to ensure negotiating the leases and rent free period, have also benefitted from an increase in
clients and service providers needs are posi- planning the interior space, fitting it out, service levels.
tively aligned to achieve maximum levels of furnishing and finally moving our clients
service along with value for money then across to then run the FM and office serv- For more info, contact
ensure they are performance monitored ices for them. Services include design, [email protected]
using periodic audits undertaken by our space planning, management of CAD
expert staff.

Office Fit Out Project fm consultancy

carbon management

Page 7

The Incentive

experience
By Martin Reed, Managing Director at Incentive FM Group

On 23rd September I was number of significant contract wins and ing out of jail, pistol shooting and jungle
delighted, along with the acquisitions over the last 12 months. rescue. The culmination of the challenge
Group Leadership Team, to was to fire a rocket into a stationary target
play host at our 2016 My message to the team is now that we over 100 metres from the launch site. This
Incentive FM Group are getting big we must continue to 'think challenge proved an interesting one with
Conference in Stratford- small'. It is small businesses that have per- the shortest flight 10 metres and the
Upon-Avon. sonality, creativity, flexibility and drive and longest over 300. Some recalibration was
those are the attributes that people have certainly required!!
Over 130 of our senior managers from all always associated with Incentive and we
over the country and across the Group must never lose that USP. Coincidentally, As ever the day finished with our
gathered at The RSC's The Other Place the- over the same weekend The Sunday Times annual awards dinner where we celebrated
atre, to review the year and see what plans published a very interesting article about the achievements of our winning contracts
the business has for the forthcoming year. one of our biggest competitors Mitie, about and managers. However it’s our Employee
how they have lost their way as a business of the Year awards I am most pleased to
The theme was 'The Incentive as they have become larger and more cor- give out. These go to key team members
Experience' and the key message was that porate. who deliver the ‘Incentive Experience’ every
to get the ultimate customer experience day and without them our business would
right we have to ensure that the experience The morning business session of the not be at the top of the industry.
of working for Incentive is an exceptional conference ended with a 50 minute
one. This carries on from the launch of our ‘Question Time’ where our managers got In summary, throughout the day there
new mission statement earlier in the year the chance to understand our senior lead- was a lot of “love in the room” and the
which is "to have staff who love working for ers’ thoughts about key issues affecting teamship and comradery between this
us and clients who love working with us". them and their site teams. It was an open group, who don’t get to see each other very
and honest session which all parties gained often, was both amazing and uplifting. We
This theme has been particularly promi- a massive amount from. always ask ourselves “what are we going to
nent in my mind due to the growth of the do next year?” Well I know one thing for
Group in both complexity and size, with a The afternoon was spent in the grounds certain. If we ‘think small’ and use the
of our hotel completing the Incentive same attributes that got us to where we are
Experience Challenge. This pitted thirteen today, the 2017 conference will be another
teams against each other in a test of both cracker!
physical and mental agility including break-

Page 8

Page 9

Incentive FM Group Award Winners

Central Support Experience Winner Incentive Lynx Employee of the Year Olajide Incentive FM Top Performer,
George Howley Adegboyega (AKA Ade), The Leadenhall Building Nathan Firouzman, Regional Manager

Comserve Top Performer Incentive Lynx Top Performer Incentive FM Contract of the Year, Middleton Grange,
Mark Cleverley Lavell Green, Central St Giles collected by Stuart Conway and Catherine Hardy

Incentive QAS Employee of the Year, Incentive Lynx Contract of the Year, Incentive FM Group Contract of the Year –
Dion Pepper, Kent Police the Leadenhall Building, collected by Naz Farooq Kent Police, collected by Mark Yull and Dion Pepper

Incentive QAS Top Performer, Incentive FM Employee of the Year (South) , Incentive FM Group Manager of the Year,
Katrin Herbas Rod Cordier, Ascential Claire Rumsey, Regional Director

Incentive QAS Contract of the Year, Incentive FM Employee of the Year (North), Afternoon Event Winners,
St Botolph’s, collected by Tatiane Hoch Andi Walton, Crompton Place the Red Team

Page 10

Think small

or risk falling like MITIE

By Martin Reed, Managing Director at Incentive FM Group

I read with interest the article The main thrust of my presentation was feel cherished and this is supported by our
in the Sunday Times inevitably that to support our growth it is vital that we unique profit sharing approach for any sav-
entitled ‘How MITIE Has keep hold of the values, approach and per- ings made.
Fallen’ which highlighted the sonality that have got us where we are
problems the company is today. I quoted an article in the Financial As a medium sized business in the sec-
facing in terms of its debt, Times that reviewed a McKinsey report that tor we play to our strengths, one of which is
lack of profitability and some collected detailed performance data that we don’t have the kind of bureaucracy
of its rather unfortunate stretching back 40 years for 1,000 compa- which means that everything has to be pre-
strategic decisions. nies. They found that none of the long-term scriptive. Our business culture is ‘freedom
survivors managed to outperform the mar- within a framework’ meaning that as long
Coincidently, just 2 days before the paper ket. Worse, the longer companies had been as the legal, financial and client stakeholder
came out I was addressing some of the in the database, the worse they did. requirements are met then it is down to the
issues the article raised at our annual con- individual teams how they achieve this. We
ference. My presentation “Think Small” I believe that the key to success in the find this helps people to develop faster and
addressed the dangers associated with big service industry is making your employees better and enables us to promote from
companies such as arrogance and disen- feel significant. In my experience employees within and reward loyalty and hard work.
gagement of staff. who don't feel significant rarely make sig-
nificant contributions. There is a direct link What stood out for me in the Sunday
This is particularly relevant for us. Our between your employees feeling valued Times article was that MITIE closed down its
business began 15 years ago with just a and their productivity and performance. benefit scheme in 2006 for all new workers.
strong team and some good contacts. One thing is for certain – your customers Now I’m not sure how many of their
Today we have a turnover of nearly £100 will never be happier than your staff. 63,000 employees this affected but I do
million and employ over 2,500 staff. We are know that this decision would not have
one of a very few medium sized businesses If you are part of a small business with made staff feel valued particularly as in
in the sector able to offer a fully self-deliv- 20 staff for example you know that your 2012 an exception was made for the
ered multi-service solution and we often contribution makes a real difference, but Finance Director. According to the article,
find itself tendering against the big players. this becomes harder to understand if you this was just one of a number of examples
are part of a workforce of thousands. of corporate generosity for the top team.
For me the moment a company stops
At Incentive FM Group our ethos is that acknowledging the importance of all of its
we want to be a company that our staff staff in favour of the few at the top is the
love working for and that clients love work- moment a company loses its way.
ing with. We do this by making all parties

Page 11

2016 Incentive Team
Challenge at Gleneagles

The one thing that you can be savage handicap reduction of five shots the possible exception was Mr Pollard’s
certain about Scotland in after his first round. Way back in second Home-made Chateau Luton Roughchild
week 26 – mid summers place on a respectable 59 points was which, whilst it’s a social media sensation,
week in June – is that you Jeremy Waud, with John Albany-Ward tak- lacks a little on the palate.
have absolutely no idea what ing the final podium slot with a creditable
the weather will throw at you 55 points. The second client group of the week
or indeed when! was hosted by Martin Reed, Bruce
As ever our pre dinner friendly ‘bring McDonnell and Glenn Wilson. This hardy
This year we didn’t have snow or hail but one with you’ wine tasting at the house group included Glenmor old hand Mark
we did have plenty of rain and the sun was epic and there were high scores for Punton, our Dover Cruise client. Mark is
cream didn’t get a very good run out. originality and quality all round! However known as ‘Ping Pong Pete’ through his out-
standing efforts not on the golf course but
For our first client group, hosted by on the beer pong table. Joining Mark and
Jeremy Waud and Bill Pollard, we were the group this year was Tim Stephen, rep-
delighted to welcome Andrew Parkinson resenting Empiric Student Property. Tim
from Liverpool FC for the first time to the seemed to very much enjoy the sport and
event. He was joined by old hands Chris surrounding festivities, so much so that he
White of GVA, Nick Lees of JLL, John set a new first in volunteering to make
Albany-Ward of Munroe K, Kevin Sensier breakfast which is normally the responsibil-
of Capita and John Prestwich of CBRE. ity of the poorest golf performer.

Nick Lees was the resounding winner On the golf front the weather proved
on 68 points over two rounds, even after a challenging across all three days with rain
affecting all rounds. On the inter group
completion day there were steady perform-
ances from the majority of the group with
our old friend Malcolm Angus from JLL
putting up another solid effort. However
this year’s winner from our group was our
very own Chris Windass with a very solid
32 points in the rain on the King’s course.

The overall winner of the Incentive
Team Challenge Trophy for 2016 was Nick
Lees of JLL with the best score from either
group on the King’s Course.

This Quaich has been played for since
2004 when Incentive FM first started work-
ing at Gleneagles.

Page 12

London Beach Rugby

Once again Incentive FM the official charity, London’s Air
entered a team into the Ambulance.
London Beach Rugby
tournament, held in the heart Our team comprised both site based
of the City in Finsbury Square. and head office personnel, who were pit-
ted against a strong group including Jones
The central location ensured large crowds Lang LaSalle, EY and Knight Frank. Despite
gathered throughout the day to watch the some great performances and close results
sporting action. Despite some intermittent (only losing by one try in two games), we
showers, luckily the weather brightened up were unable to progress through to the
throughout the afternoon. The tourna- knock out rounds. On the upside this
ment has now grown considerably since its allowed us an early entrance into the Beach
inception in 2013 at Covent Garden, with Bar just as the sun came out!
22 teams entered in 2016 across property,
law and financial services. The 2016 squad: Jamie Wright ©, Rob
Cundey, Alex Lampe, Mark Assenti, Tony
Between games, spectators and players Preston, Gareth Thomas, Daniel Lewis,
were treated to the dancing skills of the Nathan Firouzman, and George Howley,
London Cheerleaders, who this year just so Daniel Lewis and Jon Boyton.
happened to be sponsored by Incentive
FM! There were also a number of fundrais- Thank you to all those who came down
ing activities taking place to raise funds for to support. Despite the results, a great day
was had by all. With a year’s more experi-
ence under our belts, we’ll see you next
year for the 5th Anniversary of London
Beach Rugby.

Incentive FM Group sponsor
Surrey Rugby Finals Day 25 April 2016

Incentive FM Surrey Rugby moted Haileyburians who pulled away in position in this League finishing fourth, in
Finals Day another the second half and enabled them to win what was their first season at the highest
resounding success this trophy for the first time. level the Club have ever played.

The first Bank Holiday Monday in May has Surrey Shield Final – Cranleigh 33pts v Ironsides have become remarkably suc-
traditionally seen a stream of Surrey Clubs Old Whitgiftians 53 pts cessful having won the Vase Final at
and their supporters descend on Esher RFC Twickenham and Silverware at Surrey Finals
for the various Surrey Rugby Finals. This This game saw Cranleigh, who flirted Day last year. The Club are also running a
year was no exception and the crowd was with relegation from Surrey 2, pushing Old thriving Minis and Youth section and next
treated to some magical rugby. Whitgiftians, who came close to promotion season their Ladies team, Ironside Pumas,
from Surrey 1, battle all the way in a very will compete in the National Conference
Surrey Bowl Final – Bec Old Boys 10 pts exciting 86 points extravaganza. League. In a tense and highly competitive
v Old Haileyburians 24 pts low scoring final it was Camberley who
Jeremy Waud presents the Incentive FM continued their successful season and
This game produced a surprise when Surrey Shield to the Old Whitgiftians snatched victory by way of a penalty goal.
Bec Old Boys, who will be promoted to Captain.
Surrey 2 next season, surprisingly came Sport plays a big part in our world of
unstuck against a young, slick and very fit From a spectator point of view this was providing various services for the work-
Old Haileyburian side, who will be playing classic open rugby with the Whitgiftians place (Cleaning, Security, Consultancy and
in Surrey 3 from September, having gained desperately trying to crush the dogged Building Maintenance and Facilities
promotion from Surrey 4. determination of the guys from Cranleigh Management), and we continue to remind
in the division below. Tries ebbed and ourselves that people do business with
Bec Old Boys were missing a few of flowed, but perhaps the biggest cheer of people they like, and sports people tend to
their key players and perhaps this the day was reserved for Surrey Rugby like sports people.
accounted for their lack of penetration in Committee man Les Todd. Now in the vets
attack, while the younger Haileyburian's stage of his career, he showed there is still
side seemed half a yard quicker in all areas plenty of gas in the tank when he tore over
of the game. So despite mounting a few for a popular try.
promising attacks, it was the newly pro-
Cranleigh were humble in defeat and
delighted to receive such a terrific trophy
for all their blood, sweat and tears!

Surrey Trophy Final – Battersea
Ironsides 5pts v Camberley 8pts

These two sides had become used to
each other this year, as they battled away in
the same London 3 South West division.
Camberley had gained promotion next sea-
son, while Ironsides had consolidated their

Page 13

HR Update: Modern slavery

and human trafficking

By Laura Phillips, Director of HR at Incentive FM Group

With effect from 1 October Department and ultimately with the Group and/or third party auditors as appropriate.
2015 organisations with a MD. The Group HR Department is responsi- Performance indicators
turnover above £36M are ble for developing and monitoring recruit- The Group has reviewed its key perform-
required to publish an annual ment and vetting procedures to minimise ance indicators (KPIs) in light of the intro-
Modern slavery and human the risk of modern slavery and human traf- duction of the Modern Slavery Act 2015.
trafficking statement. ficking and these are assessed through As a result, the Group is:
internal auditors and external assessment • requiring all management staff/staff
There are two choices as to the content of such as NSI and BSI. The international oper-
this statement which can either confirm ations are serviced by UK based personnel and HR professionals to have com-
that which also minimises the risk. The Group pleted training on modern slavery by 1
a. the steps the organisation has taken to HR Department has Group responsibility April 2017.
for human rights and modern slavery risk • reviewing its existing supply chains
ensure that slavery and human traffick- analysis; investigations and due diligence in which expected to be completed by 1
ing are not taking place in any of its relation to known or suspected instances April 2017.
supply chains or in any part of its own of slavery and human trafficking. The Group is committed to raising aware-
business; or ness of modern slavery issues to all employ-
b. that no such steps have been taken. The Group’s approach to the identifica- ees within the Group and this is communi-
We recognise that we have a responsi- tion of modern slavery risks and steps to be cated via a series of emails to staff, tool box
bility to take a robust approach to slavery taken to prevent slavery and human traf- talks and the staff newsletter.
and human trafficking. We are absolutely ficking in its operations are also evidenced Full details of our Modern Slavery
committed to preventing slavery and in other policies. The Group encourages all Statement can be viewed at www.incen-
human trafficking in our corporate activi- its workers, customers and other business tive-fmgroup.com/group-policies/
ties, and to ensuring that our supply chains partners to report any concerns related to
are free from slavery and human trafficking. its direct activities or those of the supply
chain to the Group and make it easy for
Our Statement staff to make disclosures without fear of
This statement sets out Incentive FM Group retaliation. Such concerns can be raised
Ltd’s actions to understand all potential confidentially via Group HR.
modern slavery risks related to its business
and to put in place steps that are aimed at The Group strives to maintain the high-
ensuring that there is no slavery or human est standards of employee conduct and
trafficking in the business and the supply ethical behaviour in all its operations. The
chains. This statement relates to actions employee code of conduct makes clear the
and activities during the financial year 1 actions and behaviours expected of all
April 2015 to 31 March 2016. staff. Equally the Group is committed to
ensuring that suppliers adhere to the high-
Incentive FM offers a true total facilities est ethical standards and they are required
management solution and is able to self- to demonstrate this. Suppliers are periodi-
deliver all main services in the UK including: cally audited by our team of in-house audi-
cleaning, security, catering, maintenance tors to ascertain compliance and any seri-
and front of house. The Group also offers ous beach may lead to termination of the
Consultancy Services in EMEA countries. business agreement.

Responsibility for the Groups anti-slav- The Group undertakes due diligence
ery initiatives sits with the Group HR when considering taking on new suppliers,
and regularly reviews its existing suppliers
and evaluates risks via internal auditors

ROSPA awards

In July we collected the three ROSPA awards which included golds
across the board – gold Medal Award for IFM – for 8 consecutive
golds plus gold awards for both IQAS and Lynx for the first time. We
achieved our aim of getting gold for QAS and Lynx a year ahead of
plan by integrating standards across these parts of the group. We
will also be continuing to integrate standards and best practice with
the new members of the Incentive Group for accreditations such as
Safecontractor.

Page 14

Benefits of Fundraising

Why giving back gives back

Glenn Wilson is Regional Director at Incentive FM

Glenn Wilson explains how it is not within a team. Similarly, it instils a sense of Wacky
just charities that will benefit from an pride in the fact that their employer is Races
organisation's fundraising initiatives. encouraging them to do something differ-
It is safe to say that we are a society of ent to their everyday work routine. From the 1st – 3rd July, in partnership with
fundraisers. Last year, 67% of adults living East Riding Group, Incentive FM held a car
in the UK donated to charity, raising more How to encourage staff to fundraise treasure hunt called Wacky Racers starting
than £9.6bn in the process. I, like many In addition, encouraging a friendly compet- at the Humber Bridge on the 1st July and
others, frequently support friends and col- itive work environment is a great way of finishing back there on the 3rd July.
leagues who are attempting to raise sub- engaging staff. As part of our charity
stantial sums of money by taking part in The rules were as follows:
charity events - be it a gruelling endurance fundraising efforts we set each team an • No More than £500 per car and this
race, skydiving, or jumping into the saddle individual fundraising target with the aim
to take part in the famous London to of raising the most money and beating must cover the car, tax, and insurance
Brighton bike ride. their peers. It is also a fantastic way of for the weekend
motivating staff as it instils a sense of team • No Satnav’s or phone apps to be used –
Like other businesses, we actively achievement once the target has been met. Paper maps only!!
encourage our employees to fundraise As an example, our team at The Grosvenor • Teams must collect all pictures of the
both individually and as part of a team and Shopping Centre in Macclesfield thrashed mystery locations or incur a £10 fine
as a result we have felt a number of bene- its £108 annual target by raising an incredi- • If a team breaks down, there was a £5
fits for our business aside from just raising ble £700 by completing the Three Peaks fine
money – for example - challenge. • If a team was late to the hotel, they
would incur a £20 fine
Improved brand awareness The varying ways in which companies It was an exciting and fun weekend had by
The new millennial generation is more can rally together to donate can be seen all and a fantastic £3,225.45 was raised. All
inclined to search for employment within through our various teams across the UK. money raised went to the Pancreatic
organisations that boast a strong set of Friars Square Shopping Centre in Aylesbury Cancer Action. They are a small charity
ethical values, which incorporates fundrais- did a fantastic job of contributing to the whose focus is to improve early diagnosis
ing. It has also become apparent that, as a company’s charitable effort by taking part of pancreatic cancer and improving the
in the Wolf Run (Mud Run) raising a total of quality of life for those affected by pancre-
generation, they are more likely to use a £1,600. They also committed to helping atic cancer.
product if it is either ethically sourced or if the Poppy Appeal in aid of The Royal British
by buying it they are helping a charitable Legion, adding a phenomenal £11,000 to
cause. Charitable giving can proactively the total.
boost your brand’s image, helping you to
stand out among competitors and attract- Similarly, the team at Crystal Peaks
ing potential new talent. Shopping Centre in Sheffield took part in a
different charitable event each month,

Increased team morale ranging from the Three Peaks Challenge to
As Incentive FM employees are based a ‘Name The Teddy’ competition. In total,
throughout the UK, ensuring every mem- they raised £2,052, which brought
ber of the team takes pride in where they Incentive FM’s fundraising total for the past
work is important. One of the key things I year to a whopping £25,253.
have noticed in my experience is that com-
pany-wide fundraising draws people As Regional Director, it is a great pleas-
together. Everyone taking part in an event ure to see how our fundraising efforts have
has the same end goal; the only way to contributed to an increase in staff morale
achieve that is by working together, conse- and workplace pride. We will continue to
quently forging stronger relationships prioritise raising money for a variety of
worthwhile causes, ensuring we can help
more people in need whilst promoting a
sense of togetherness across our teams.

Page 15

Charity Clay Pigeon Shoot

On the 7th September, Incentive FM Group today the most successful orphan-elephant tastic West London Shooting School where
once again held their charity clay pigeon rescue and rehabilitation program in the we had a selection of staff, clients and sup-
shooting day, again this year raising money world and one of the pioneering conserva- pliers attending in thirteen teams of five.
for one of our nominated charities; The tion organisations for wildlife and habitat
David Sheldrick Wildlife Trust. protection in East Africa. We were incredibly pleased to raise
£9,455.00 for the charity.
The David Sheldrick Wildlife Trust is This year, the shoot moved to the fan-

Page 16

Page 17

Around the Park

The Incentive FM Group Charity Ball

The Incentive FM Group Charity Ball raised £10k for charity (Macmillan Cancer Support Bluebell Wood Children's Hospice and Hand On Heart).
The event was a success with special thanks to all clients, suppliers, and team members for supporting and coming along to the event and mak-
ing it a night to remember.

Employee Award Tenant Wine Tasting

Andrew Walton, Maintenance Operative at
Crompton Place Shopping Centre, Bolton
receiving his award for ‘Northern Region
Employee of the Year for 2016’.

Incentive QAS hosted a blind wine tasting on the top floor of 110 Bishopsgate for the tenants. A
very enjoyable evening capped off drinking 3 different vintages of the famous Chateau Musar.

Crystal Peaks Charity fundraising Environmental and
Sustainability Award.
Crystal Peaks Shopping Mall and Retail
Park is proud to have its own dedicated Well done Pleun van Deurssen and the team
fundraising committee that is a collection down at Elephant & Castle in London with
of employees from IFM and our client, Lendlease Group for winning an
Workman LLP. We support a family of local Environmental and Sustainability Award.
charities and good causes through most of
our fundraising, that creates a lot more
interest in the team. These charities and

good causes include
Weston Park (cancer
hospital), Therapy for
Daisy, and Match day
support.

Page 18

Rob Broad ing like chimneys especially on Saturdays work husband and wife.
when the boss was off. Throughout the 12 years working and
(1962-2016)
2008 brought Incentive FM into our knowing Rob we had some amazing expe-
Rob Broad worked at Incentive FM as a lives. Rob was happy but I on the other riences, laughs and obviously a couple of
Facilities Manager between 2008/15 – very hand wasn't so sure - but in true Rob style arguments thrown in for good measure.
sadly he died suddenly at far too young an he told me to suck it up and get on with it
age. Here is a eulogy written by one of his because it would all work out (I hated it Anyway I digress.
colleagues, Debbie Hattersley from was he was right!). Both our careers moved Rob was kind and just fun to be
Incentive FM. on from there but we always seemed to around, even if he could act like an old
end up working with each other to the woman at times. He was a great work col-
“Writing this eulogy was one of the point where we nicknamed each other league and friend and will be missed by all
hardest things I have been asked to do not who knew him.
just because Rob was a good friend but My deepest sympathy goes to all his
because there is so many ways to describe family as losing someone is always hard but
him, I didn't know where to start but here losing Rob so young and so unexpected
goes. must be even more difficult.
RIP Broad, thanks for the memories.”
I first met Rob at Crystal Peaks where
we both started working in 2004. We Crystal Peaks wins
clicked straight away and would spend Britain in Bloom
hours putting the world to rights & smok- Gold Award

Guard saves
little girl

Our quick thinking security staff at Middleton
Grange Shopping Centre saved a 3 year old
girls life after she choked on a chicken
nugget. Special mention and huge thanks to
our security guard Steve Dawking.

Friars Square Beat The
Shopping Shiner
Centre - Charity
Some great fun at our stand at The Facilities
Show at Excel in July seeing plenty of clients
and friends taking part in the window clean-
ing challenge. #beattheshiner

Last year as part of our working with the Crystal Peaks shopping mall has won the
community we joined the Royal British prestigious Britain in Bloom Gold Award for
Legion campaign Poppy appeal on the fifth year running. And there’s a double
October/November. Our aim was to work celebration this year as the centre was also
with the local branch using the shopping awarded the discretionary Yorkshire Rose
centre to maximise visual presence and boost Commercial Award. The Sheffield shopping
donations. The team built a memorial garden complex, which sits in the heart of the South
on the mall replicating a village memorial Yorkshire Community Forest, was nominated
scene. As a result, we helped the Royal in recognition of its commitment to improv-
British Legion raise a record amount of ing the bio-diversity of the land around the
money collected in Friars Square; £11,000. site and its full range of environmental cam-
paigns.
The judges commented: The management
team fully understand the benefits of the
landscape and are working on ways to
improve not only their site but work with the
local community to give something back.

Page 19

And Finally...

Our Vision – To have staff who love working for us and clients who love working with us.
Our Mission – To have true transparency with our staff and clients giving them the experience and feelings of
an in-house team with all the business benefits of an outsourced one. We do this through the development and
empowerment of our staff ensuring they have a desire to deliver the very highest standards in whatever they do.
Our Values – Integrity, Loyalty, Respect.

Our Company: a diverse range of integrated services

fm consultancy fm group limited carbon management

Incentive FM Group is one of the UK’s lead- The Group regularly helps clients save Incentive FM Group Limited
ing independent facilities management and 20% from their facilities and mainte- 44 Loman Street
services groups which offers customers a full nance costs. Its unique ‘profit share’ London
range of self delivered, tailored solutions proposition, which is based on achieved SE1 0EH
covering any permutation of consultancy, cost savings, guarantees customers a risk
TFM, integrated FM, single service and bun- free solution and an ability to maximise Tel: 0845 1477 121
dled services. savings opportunities. It prides itself in its www.incentive-fm.com
strong relationships with customers
It consists of: Incentive FM, the specialist which include: Liverpool Football Club,
facilities management trading division which Broadgate Estates, Somerset House, Pall
also incorporates Incentive FM Consultancy Europe Ltd, Cushman & Wakefield,
and Incentive Catering; Incentive QAS, the Capital & Counties, Top Right Group,
contract cleaning division; and Incentive Jones Lang LaSalle, and Hammerson.
Lynx Security, which offers a full range of
core security services.

Page 20