Welcome Manual

333 City Boulevard West, Suite 810
Orange, CA 92868
[email protected]
(714)450-9878

WELCOME

WE ARE EXCITED TO HAVE YOU PART OF OUR TEAM!

MA ESSAGE

FROM THE FOUNDER

When I founded the company in 2011, the
vision was to create an opportunity for
people where they weren’t judged on their
experience or their education but rather
their ambition, the size of their heart, and
their willingness to do what it takes to
win. Ten years later, I am proud to say we
have lived by those rules; we created an
environment where people are promoted
based on merit and objective metrics
competency versus seniority.

I’ve never been more excited than I am now
for the future of our company. The sky’s the
limit and we look forward to working with
you and creating an opportunity for winning.
Welcome to the team!

Sabastian Enges

CEO & Founder

CONTENT WELCOME ABOARD

OUR STORY 4
OUR FOCUS 5
BUSINESS MANAGEMENT TRAINING PROGRAM 6
OUR VALUES 7
OUR COMPANY IN FACTS & NUMBERS 8
EMPLOYEE CHECKLIST 9
CONTACT NUMBERS 19

WE BUILD

EXPERIENCES

People want to work somewhere where they feel like they matter and they’re
part of a community. That’s really the culture we’re trying to cultivate —
‘Win together, play together, have fun, and enjoy life.’

3

ABOUT US

OUR STORY

Fenix Consulting Group was founded on a mission to become
a global leader in the outsourced sales industry. Setting roots in
Orange County with 16 people on our team in 2011, we have now
spread across the country into eleven different cities with over 300
people in our organization.

Winning Is A Habit Think Right, Do Right

Change your mindset, change Wealth is a mindset not a
your life. possession.

Preparation is Key Work Hard, Play Hard

The key to timing is preparation. Strive to be a better version of
yourself, thus being the better
person towards others.

4

OUR FOCUS

OUR FOCUSMAKING YOU

IT’S WHAT WE ARE HERE FOR

About 15 to 20 percent of our payroll cost every week is spent on education.
Our goal is to teach people to think more like an entrepreneur than an
employee. We give you the tools, provide resources and help throughout your
professional journey.

WIN AS A COMMUNITY DEVELOP OTHERS GIVE BACK

Success is only success People want to do work We want to help, give back,
when we are ALL winning that matters, and they and continue to contribute
want to help others grow.
and succeeding. in different ways.

5

BUSINESS MANAGEMENT TRAINING PROGRAM

What we do best

Suited for someone
who is not afraid to
start with humble
beginnings and make
an immediate impact!
Close the gap between
who you are today and
where you want to be!

BEST PLACE TO WORK IN OC COMPETITIVE & PERFOMANCE BASED

We take pride in cultivating an environment that We love to win -- and more importantly, we love to
balances working hard and playing hard. Our win together. Our promotions and recognition are
organization has been recognized as one of the based on your demonstrated compentency NOT
Best Places to Work in the Orange County Business your zeal or tenure.
Journal for 2013, 2014, 2015, 2016, 2017, 2018,
and 2020! We’ve also been recognized for OC’s
Top Workplaces from 2017, 2018, 2019 and 2020!

PERSONALIZED COACHING BUILD YOUR RESUME & EXPERIENCE

We celebrate individuality -- especially in helping Your resume is essentially your own personal
you reach your potential. Sabastian Enges and brand. The name on your back is your jersey.
Fenix’s Management team will continually evaluate Where you’ve been, what you’ve accomplished
your development and create a personalized road and the experiences and skills acquired through
map for success. our Business Management Training will inevitably
transform the trajectory of your professional
career path.

6

WHAT DRIVES US

OUR VALUES

LIVE LOVE WORK

Enjoy life to the fullest. Support healthy Love what you do and
Dream big and create a relationships, client you don’t have to work a
life full of abundance. partnerships. and single day in your life.
friendships.

TEACH PLAY

Become a craftsman of It’s important to
your work, then begin to remember to take time
contribute to others. for play... even if that
means more time for
rest!

OUR PASSION IS HELPING PEOPLE

“Super grateful to have had the opportunity to learn “They are willing to help me get to my goals and do
whatever it takes to help me get there. I have truly
from such inspirational leaders! Sabastian is such honed both leadership skills and technical skills
that have helped me improve in places I needed.”
an energy manifester!”

- Devin Curtin

- Kimberly Ubungen
7

OUR COMPANY

In facts and numbers

OUR AWARDS

3RD PLACE / 2019 5TH PLACE/ 2018
SMALL COMPANY SMALL COMPANY

Top WorkPlaces Top Workplaces

OUR ORGANIZATION IN NUMBERS

23 98 5

EXPANSION AMAZING CLIENTS AND AWARDED
OFFICES IN THE YEARS OF PARTNERSHIPS CAMPAIGN CUPS
ACHIEVEMENTS
NATION 8

THE PROCESS

EMPLOYEE
CHECKLIST

WHEN I WORK
DOCUMENT FOR DIRECT DEPOSIT - TARGET REPS ONLY

Fill out & send/scan back direct deposit form along with a blank voided check or a prefilled
Direct Deposit form from their bank

COMPLIANCE REQUIREMENTS - TARGET REPS
COMPLIANCE REQUIREMENTS - WALMART REPS
OBTAIN GEAR - ALL REPS
THE SYSTEMS 4s, 5s, 8s

4s - 4 Factors of Impulse
5s - 5 Steps to a Conversation
8s - 8 Great Work Habits

SALES SUMMARY SHEET
CONTACT EMAILS

9

EMPLOYEE CHECKLIST

WHEN I WORKTIME TRACKER APP

Application used to keep track of your work hours along with breaks, lunch, and time off
requests. Your weekly schedule is communicated through this application.

1. YOU WILL RECEIVE AN EMAIL FROM WHENIWORK

Email states “Andrea Manzur invited you to the Fenix Consulting Group.”

2. ACCEPT YOUR INVITE

Click the button within your email.

3. CREATE YOUR PASSWORD

You will be using this on a daily basis. Your password should be something you
can easily remember.

4. DOWNLOAD “WHENIWORK” APP ON YOUR CELLPHONE

Once you created your account you’ll now have easy access to clocking in/out and taking
lunch/breaks/request time off.

WHENIWORK Mobile App

10

Direct Deposit Enrollment/Change Form*

Company Name and/or Client Number ________________________________________________________

Employee/Worker Name_____________________________ Employee/Worker Number__________
EMPLOYEE/WORKER: Retain a copy of this form for your records. Return the original to your employer/company.
EMPLOYER/COMPANY: Return this form to your local Paychex office. For clients using on-line services, please
retain a copy of this document for your records.

COMPLETE TO ENROLL / ADD / CHANGE BANK ACCOUNTS – PLEASE PRINT CLEARLY IN BLACK/BLUE INK ONLY
Type of Account:  Checking  Savings Accountholder's Name:

Routing/Transit Number

Checking/SavingsAccount Number**

Financial Institution (“Bank”) Name  Specific Dollar Amount $ _______________ .00  Remainder of Net Pay
I wish to deposit (check one):  _____ % of Net

Type of Account:  Checking  Savings Accountholder's Name:

Routing/Transit Number

Checking/Savings Account Number**

Financial Institution (“Bank”) Name

I wish to deposit (check one):  _____% of Net  Specific Dollar Amount $ _______________ .00  Remainder of Net Pay

COMPLETE IF CHANGING EXISTING DEPOSIT AMOUNTS – PLEASE PRINT CLEARLY IN BLACK/BLUE INK ONLY

Type of Account:  Checking  Savings Accountholder's Name:

Routing/Transit Number

Checking/SavingsAccount Number**

Financial Institution (“Bank”) Name

I wish to change my deposit amount to (check one):  From _____% to____% of Net  From $ ______ .00 To $_____.00
 Remainder of Net Pay

EMPLOYEE/WORKER CONFIRMATION STATEMENT
PLEASE SIGN IN BLACK/BLUE INK ONLY
I authorize my employer/company to deposit my earnings into the bank account(s) specified above and, if necessary, to
electronically debit my account to correct erroneous entries. I certify my account(s) allow these transactions. Furthermore, I certify
that the above listed account number accurately reflects my intended receiving account. I agree that direct deposit transactions I
authorize comply with all applicable laws. My signature below indicates that I am agreeing that I am either the accountholder or have
the authority of the accountholder to authorize my employer/company to make direct deposits into the named account.

Employee/Worker Signature ______________________________________ Date ________________
Note: Digital or Electronic Signatures are not acceptable.

I confirm that the above named employee/worker has added or changed a bank account for direct deposit transactions processed by
Paychex, Inc. I have reviewed the information provided and it is accurate to the best of my knowledge. My signature below indicates
that I have the authority to execute this document on behalf of the Client.

Employer/Company Representative Printed Name: ________________________________

Employer/Company Representative Signature :_____________________________________ Date: _______________

* All fields are required except Employee/Worker Number.
** Certain accounts may have restrictions on deposits and withdrawals. Check with your bank for more information specific to

your account.

DP0002 10/17
Form Expires 10/31/20

EMPLOYEE CHECKLIST

TARGET REPSCOMPLIANCE REQUIREMENTS

1. CREATE SALESFORCE LOGIN

2. COMPLETE SALESFORCE ONLINE TRAINING VIDEOS

a. AT&T Retail Target - Agent Modules

3. CREATE SARAPLUS LOGIN*

1. USE PREDEFINED CREDENTIALS THAT ARE GIVEN
a. Username: [email protected]
b. Password: Cydcor1234

2. TYPE IN LEAD REP & SALES REP IDS

a. Lead Rep ID: office code (EX: CAT4)
b. Sales Rep ID: office code- rep code (EX: CAT4- R4DT5)

3. REP CREATES OWN USERNAME AND PASSWORD
a. Give first & last name, email, and create a password

4. LOGIN

5. CONFIRM ACCOUNT (MOBILE PHONE OR EMAIL)
a. If you put your mobile phone, a code will send via text
b. If you put your email, a code will send via email

6. CONFIRM CODE

7. CHOOSE A SECURITY QUESTION

8. YOUR SARA PLUS HAS BEEN CREATED

4. WATCH VIMEO TARGET TRAINING: *Reps can only use a Cydcor tablet to create a login
(cannot use personal phone, tablet, or computer)
a. https://vimeo.com/showcase/7188703 Reps must be compliant in Salesforce & have a rep

Password: bob code in order to create a Sara plus login

12

EMPLOYEE CHECKLIST

WALMART REPSCOMPLIANCE REQUIREMENTS

1. COMPLETE VOLT CERTIFICATION
2. CREATE SALESFORCE LOGIN
3. COMPLETE SALEFORCE ONLINE TRAINING VIDEOS
4. COMPLETE DRUG SCREENING (SPECTRUM ONLY)

PICK UP GEARALL REPRESENTATIVES

1. PROTECTIVE GEAR

a. Handsanitizer, masks, sanitizing wipes, and temperature strips.

2. CLIENT POLO SHIRT
3. TABLET
4. SIDE BY SIDES

13

THE SYSTEMS

4 FACTORS
OF IMPULSE

FEAR OF LOSS SENSE OF URGENCY

• People want what they can’t • Respect peoples time, “it wont take very
have or may lose out on
long...” LIVE
• The deal or offer is time specific
• “It’s only for today” • Build excitement about the offer or deal

• Urgency is built in the intro

JONES EFFECT INDIFFERENCE

• Keeping up with the Joneses • Be confident, informative, friendly.
• Motivate the customer based on what • Don’t be needy, pushy or “sale-sy”
• “It’s really up to you...”
othes are doing.
• Example: “My last customer qualified for

free installation.”

14

THE SYSTEMS

5 STEPS TO A
CONVERSATION

1 INTRODUCTION 2 SHORT STORY

Ice breaker Increase Impulse
Increase comfort level Decrease skepticism
Enthusiam/ excitement

3 PRESENTATION 4 CLOSE

Paint the picture Take control
Get them excited Decreases questioning/ objections
Create a relationship

5 REHASH

Remind them of the great deal
they just recieved!

15

THE SYSTEMS

8 GREAT
WORK HABITS

1. HAVE AND MAINTAIN A GREAT ATTITUDE
2. BE ON TIME
3. BE PREPARED
4. WORK A FULL DAY
5. WORK YOUR TERRITORY
6. RESPECT THE CUSTOMER AND CLIENT
7. UNDERSTAND YOUR OPPORTUNITY
8. TAKE CONTROL

16

Sales Summary Sheet

NAME: CUSTOMER NAME ACCOUNT # PHONE # 2nd PHONE # SALES WEEK: $ INSTALL DATE
SALES DATE PRODUCTS

1

2
3

4

5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25

# of Products: Totals $: COMPLETED:

1

REACH OUT

CONTACT EMAILS

1. TIME OFF REQUESTS:

[email protected]

2. ATT/DTV CUSTOMER ORDER CONCERNS:

[email protected]

3. ONLINE TRAINING/ TABLET QUESTIONS:

[email protected]

4. TIMEKEEPING/ WHEN I WORK:

[email protected]

5. HUMAN RESOURCES:

[email protected]

6. PAYCHECK OR PAYMENT QUESTIONS:

[email protected]

18