System Optimization Program - Honeywell Systems

System Optimization Program

HONEYWELL SYSTEMS

Professional Support Services

The Honeywell System Optimization Program When you purchase a system optimization package from
helps maintain the health of your systems Honeywell, the following services are available, including
and ensures that they are running at peak a full report of potential issues and recommended action
performance. As technology continues to provided after each system's review:
evolve, today’s security management systems
are increasing in size and complexity. The Operating System
integration between software and hardware
platforms on these systems requires routine • Windows Event Log Analysis
service and maintenance to maximize system Honeywell’s technical experts analyze the event logs on your
uptime. The System Optimization Program servers and client computers. Information from these logs can
provides highly skilled support professionals provide detailed information on the health of the day-to-day
who will periodically perform maintenance operation of the system software.
functions, run diagnostics and make
performance enhancements. • System Resources Analysis
Honeywell’s technical experts fully analyze the operating
The System Optimization Program analyzes system for performance capacities such as adequate disk
all aspects of a system including operating space, CPU utilization and performance configuration.
systems, applications software and database This analysis ensures that the operating system is maintained
files and structures. The periodic maintenance for peak performance.
visits by a Honeywell support professional also
gives you a direct connection to Honeywell. • Operating System Patch Maintenance
Our support professionals will initiate a Q & A As new service packs and security patches are released by
session where the customer can ask questions, the operating system manufacturer, Honeywell’s software
request a demonstration, request customization, engineers continuously test and verify new releases. Part of
or ask for new features in the products. the system optimization visit includes an analysis of current
patch application and recommendations for updates.
Updates can be recommended to your IT department for
implementation, or our Honeywell technicians can apply the
updates directly.

• Live System Performance Monitoring
Honeywell’s technical experts utilize software analysis tools
to monitor the live performance of the system. Findings
could lead to other investigations and corrective action
recommendations.

• Security and Anti-Virus Analysis
Honeywell’s technicians analyze the system’s current security
and anti-virus measures. New security breaches and viruses
are continuously discovered, so a regular analysis and
prevention program is vital to continued operation.

SQL Database • Analyze Critical Data Logs
Data tables such as unacknowledged alarms and application
• SQL Agent Jobs Report Analysis event log data tables must be regularly reviewed and maintained.
Honeywell technical experts run a SQL jobs report to monitor Because of the fluctuation of system use, a regular analysis of
start and stop times and error logs because the successful these tables and maintenance methods should be performed.
completion of scheduled jobs is vital for system performance
and continuity. Findings could lead to other investigations and Honeywell technicians provide a detailed analysis while
corrective action recommendations. recommending and implementing any necessary modifications.

• Audit Log Statistics Analysis • Database Defragmentation
Honeywell technicians run a full audit log report and analyze Regular database maintenance includes an index
the data for potential issues such as size, growth rate and defragmentation. Honeywell technicians perform this
records per day. Findings could lead to other investigations defragmentation on the application database to ensure it
and corrective action recommendations. continues to run at optimal performance.

• Maintenance Schedule Review • Recompile Database Indexes
The SQL maintenance schedule is reviewed on a regular basis to Recompiling database indexes on a regular basis ensures that
ensure that automatically scheduled maintenance events occur. database queries (reports) continue to perform at optimal speed.
Honeywell technicians perform regular index recompiles to
• Database Table Analysis ensure the system maintains optimal performance.
Critical SQL database tables are analyzed for abnormal
circumstances and integrity. Early warnings to potential critical • Update Database Statistics
database errors can be detected through regular data table Statistical information is used by the query processor to determine
scrutiny, heading off catastrophic system failure. the optimal strategy for evaluating a query. When statistical
information is out of date, performance may be degraded.
• SQL Patch Maintenance
SQL software patches, released by Microsoft®, are also • Database Sizing Configuration Review
continuously tested and verified by Honeywell’s software Because of the dynamic nature of security systems, database
engineers. Optimization program visits include an analysis of sizes and requirements can change over time. Honeywell
current patch application and recommendations for updates. technicians review the current database size, utilization and
Updates can be recommended to your IT department for growth trends and make configuration adjustments as required.
implementation, or our technicians can apply the updates directly.
Customer Relations
• SQL Database Properties Review
A review of the SQL program configuration and parameters is • Customer Q & A
performed. This helps ensure that the system is running at As you use your Honeywell security system on a daily basis,
optimal performance and prevents any database related you may have requests, questions about products features,
problems from developing. Changes may be required based or may simply want to share information with us. During the
on the analysis data from other integrity checks. regularly scheduled system optimization visit, our Honeywell
technicians sit down with you to better understand your
Application & Database Analysis needs or requirements. Honeywell may also have new
information to share with you regarding upcoming product
• Software License Statistics releases, industry technology trends or best practices
Software licensing determines the system reader, client and witnessed in the field.
badge station capacities for the system. A regular review ensures
the health of your system and avoids potential downtime.

Our Professional Support Services include:

• On-site Support Program • Software Support Program • Project Management Services
• Remote Support Program • System Optimization Program • Discover Learning Management System

For more information: L/MAINTBROC/D
www.honeywellsystems.com December 2010
© 2010 Honeywell International Inc.
Honeywell Security Group
Honeywell
2700 Blankenbaker Pkwy, Suite 150
Louisville, KY 40299
1.800.323.4576
www.honeywell.com