Winners Circle 2019 Host Book

TABLE OF CONTENTS

EVENT INFORMATION

Mobile App 3

MAPS 4
Map of San Juan

El San Juan Hotel 5

Convention Center 6

Club Magenta 7

Event Overview 8

Agenda 9

Primary Event Contacts 10

Best of the Best Winner Bios 11

Talent Winner Bios 12

CUSTOMER CARE

Onsite Contacts 14
Winner Highlights 15
Winners 16

FRONTLINE SUPPORT

Onsite Contacts 40
Winner Highlights 41
Winners 42

SALES

Onsite Contacts 62
Winner Highlights 63
Winners 64

TECHNOLOGY

Onsite Contacts 106
Winner Highlights 107
Winners 108

2

MOBILE APP DOWNLOAD

We’ve launched the exclusive Winners Circle Mobile App to help keep everyone connected and
informed. The app is the information hub before and during Winners Circle.

Check out the ‘Activity Feed’ and get social with your superstars as they prepare for the experience
of a lifetime in this sun-drenched paradise!

You can even link your Twitter, Facebook and LinkedIn accounts within the app on your profile page;
just remember to use #WC19. Ready to download? Just follow the instructions below.

DOWNLOAD THE APP!
The first thing you’ll need to do is download the app on the device you’re bringing to the event.
Event Password: PuertoRico2019

When clicked, you will be directed to the app store. Follow the prompts on your device to install and
log in: CLICK TO DOWNLOAD THE APP

If you have any questions, please reach out to [email protected].

Thank you!
Rewards & Recognition Team

PLEASE NOTE:
• The mobile app and social media outlets are a fun way for trip winners, guests and hosts to
communicate with each other and share in the excitement of the trip! Your posts will be seen
by all winners and leadership hosts attending the trip.
• Social media is a major factor in T-Mobile’s success. It’s a great place to make our voices
heard. But as we know, with that power, comes great responsibility. Social media is a public
place. Whatever you say there, you are saying it to the world. Please use caution and best
judgement when posting. Any inappropriate pictures or posts will be removed from the app
immediately.
• While the mobile app is designed to be a great tool for communication, your best method for
communicating urgent requests is to speak directly with the on-site staff at the Info Desk.
• Violations of T-Mobile’s social media policy may prompt legal action and disciplinary action,
up to and including termination. Additionally, you may be held personally liable to third par-
ties for unlawful conduct, so think before you post. If you have any questions, contact your HR
or a Legal partner for guidance.

3

4

5

6

7

EVENT OVERVIEW

Winners Circle is the Un-carrier’s First for Frontline award recognizing the top performers making an incredible impact and delivering
amazing numbers by treating our customers in Un-carrier style! They’ve delivered awesome innovation and tools to help our Frontline
better connect with and serve our customers, and these (657!!) superstars will receive the magenta carpet treatment during this
unforgettable reward trip!
Why Puerto Rico? When Hurricane Maria hit the region in 2017, T-Mobile was on the ground ensuring the safety of our teams, restoring
communication networks, and delivering much-needed supplies to the island. We promised we would not stop until the island got back
on its feet – and we meant it! By taking hundreds of our employees and their guests to the island for one of our biggest celebrations of
the year, we’re continuing that commitment and our investment in revitalizing the region, and showing our support for our incredible
Puerto Rico team.

WHO’S WHO AT WINNERS CIRCLE

Name Badges

Lanyards

La Concha Winners and Guests (Customer Care, Frontline Support, SLT, Staff, Crew)

El San Juan Winners and Guests (Sales)

Intercontinental Winners and Guests (Technology, T-Mobile for Business)

Intercontinental Winners and Guests (Metro by T-Mobile)

8

WINNERS CIRCLE PROGRAM AGENDA – PUERTO RICO 3/31/19 - 4/4/19

SUNDAY, MARCH 31 MONDAY, APRIL 1 TUESDAY, APRIL 2 WEDNESDAY, APRIL 3 THURSDAY, APRIL 4

MORNING Arrivals throughout Breakfast at Leisure Breakfast at Leisure Breakfast at Leisure Breakfast at Leisure
the day (using prepaid card) (using prepaid card) (using prepaid card) (using prepaid card)

T-Mobile Check-In & Town Hall Meeting Sponsored Activities Sponsored Activities Departures to San
Group Registration *Winners Only* Choice of one per Choice of one per Juan Airport for
(at each hotel) (El San Juan Grand winner/guest on winner/guest for Flights Home
Ballroom) Tuesday Customer Sales
MIDDAY Transfers provided Care, Technology, &
for winners staying Frontline Support Lunch at Leisure
at Renaissance La (using prepaid card)
Concha Lunch at Leisure
(using prepaid card) Or lunch on Activity
Lunch at Leisure
(using prepaid card) Or lunch on Activity

Puerto Rico Town
Hall, Grand Ballroom

Welcome Customer Care, Sales Awards Club Magenta
Experience / Happy Technology & Reception & Dinner (Vivo Beach Club)
Hour Frontline Support (Puerto Rico
(Into Evening) Awards Reception & Convention Center)
Dinner Evening at Leisure
EVENING (Puerto Rico for Customer Care,
Convention Center) Technology &
Evening at Leisure Frontline Support
for Sales (using prepaid card)
(using prepaid card)
Nightclubs:
Nightclubs: ESJ – BRAVA
ESJ – BRAVA La Concha – Club
La Concha – Club 58
58
Shuttles to
Shuttles to Old San Juan
Old San Juan for CC, Frontline
for Sales from Support &
InterCon & Technology from
El San Juan InterCon & La
Concha
(Bio Bay Activity
Option) (Bio Bay Activity
Option)

9

PRIMARY EVENT CONTACTS ERIN MCGILLIS

REWARDS & RECOGNITION Sr. Program Manager, Rewards & Recognition

MORGAN CRAIN Cell: 206.228.8245

Sr. Manager, Rewards & Recognition Email: [email protected]
Cell: 425.772.2922
Email: [email protected]

EVENT PRODUCTION

DANIELLE THOMPSON

Sr. Events Manager, Marketing & Experience
Cell: 253.740.0040
Email: [email protected]

SLT ONSITE SUPPORT

BRENDA CEARLEY

Assistant, Executive to EVP
Cell: 245.753.5554
Email: [email protected]

LOSS PREVENTION

ART HEREDIA

Sr. Manager, Loss Prevention
Cell: 951.405.9692
Email: [email protected]

10

BEST OF THE BEST

...SHHH FOR YOUR EYES ONLY! These are top secret until the Awards Evening!

DIANA VO – Kathy Woods Famous for Care Award

Senior Expert – Chattanooga, TN

Diana is a recent addition to the T-Mobile family, having joined in 2018 and hit the ground running. She
went from start to Senior Expert in just 14 months, demonstrating that she is always willing to go to battle
for her team and her customers. She’s a true team player whose team describes her as the “epitome of
consistency” and a “true breath of fresh air”.

JUAN COELLO – Mobile Expert of the Year

Mobile Expert – Hazlet, NJ

This “sales warrior” is “the most curious and interesting person you’ll ever meet”. He has the passion and
ability to influence at all levels, from customers to his peers to his management. He is described by his
teammates as having a strong, winning work ethic; as a proactive problem-solver, and self-motivated. At the
beginning of 2018, he made a goal for himself that he wanted to achieve Winners Circle recognition, and
possibly a PEAK Achievement Award. Two huge goals – both accomplished!

JERRY HOLLINGSWORTH – Switch Technician of the Year
Senior Switch Technician - Portland, OR – 2004 PEAK Achievement Winner

Jerry is a Magenta veteran, having been at T-Mobile for 23 years! This Gold Medalist at the T-Mobile’s 2019 Tech
Olympics is the go-to Switch guy in our Portland, Oregon market, while also supporting the wider Spokane, Montana,
and Seattle teams. He’s soft-spoken, yet passionate. Humble, yet confident. Jerry is described as always being one
step ahead – and his more-than-impressive depth of knowledge enables our field teams to get to work quickly and
efficiently. He is the definition of a true team player!

GUS SANCHEZ – T-Mobile for Business Salesperson of the Year

Senior Enterprise Account Executive - Frisco, TX

Gus is a Senior Enterprise Account Executive, described as “without equal” when it comes to knowing his customer
and their business needs. Even one of his accounts, Walmart, has paid the highest of compliments to Gus, noting,
“he knows more about Walmart than 99 percent of the employees!” But for Gus, it’s more than just being a strong
salesperson. He conducted nine Elevate Training sessions on “Knowing Your Vision” for more than 100 TFB new hires
in 2018. He not only took PTO in Puerto Rico with his family to help rebuild an orphanage destroyed in Hurricane Maria
– he donated 50 percent of his Q1 commission to the effort. As Gus’ leadership says, “#WEWONTSTOP is pretty much
the definition of Gus!”

PHIL CANDELERIA – Metro by T-Mobile Sales Rep of the Year

Retail Store Manager - Dublin, CA

Philip Candelaria dominated the Winners Circle rankings in 2018 - finishing #1 overall in the country! Phil finished
in the top two in three of four categories along with two first place finishes – that’s unheard of! What makes that even
more impressive is that Phil had a young, inexperienced team and led them to these outstanding results. Phil creates
a competitive yet supportive culture in his store and demands customer experiences that generate enthusiastic and
loyal customers. He teaches his team to focus on ‘owning the sale’ while constantly strategizing on ways to increase
efficiencies and business. Team development is the key to Phil’s success – along with his passion to be #1!

11

MEET THE TALENT!

Here are the 2019 Talent Contest Winners who will perform at Winners Circle

TAYLOR BRADLEY ABRAHAM STEPHENS

Assoc Engineer, Systems Architecture Account Expert, TEX, Oakland Customer Experience Center
Taylor has worked at T-Mobile for more than two years at Abraham has been a part of T-Mobile for just over a year and
headquarters in Bellevue, WA. He joined the messaging strives to take his TEX team to the next level with his positive
team just before the launch of the Digits product and played attitude and energy day in and day out. Music has been a
a key role in troubleshooting. He’s always found an immense lifelong passion and pursuit for him. Aside from singing in
interest in guitar and grew that interest into a handful of other church all growing up, he sang and played guitar in a pop/
instruments as well. Taylor keeps busy juggling between work, rock band for about four years after high school. Abraham has
music and continuing his education in the tech industry. always loved bringing joy through music and is thrilled to be
able to now bring that to his T-Mobile family.

MATTHEW CRORY

Account Expert, TEX, Oakland Customer Experience Center
Matthew has been with T-Mobile for a year and a half and
strives to be the next homegrown leader straight out of Maine.
He loves taking care of customers’ needs and helping his team
rock the new TEX world. Music has always been his passion
since he was little. Matthew taught himself to play three
instruments in high school, and spent a few years touring in an
Indie-Pop band. Now he enjoys being able to put those talents
to use as a part of T-Mobile and the Magenta Family.

12

13

CUSTOMER CARE ONSITE TEAM CONTACTS

REWARDS & RECOGNITION

LIA MARLEY

Program Manager, Rewards & Recognition
Cell: 206.949.5343
Email: [email protected]

HUMAN RESOURCES

KRISTEN MANDERY

Sr. Director, Human Resources Crew
Cell: 206.915.3516
Email: [email protected]

LOSS PREVENTION

DANNY RODRIGUEZ

Field Loss Prevention Manager
305-776-6775
[email protected]

CUSTOMER CARE LEADERSHIP HOSTS • Charlene Lee - Director, Care Business Planning
• Wanny Manasse - VP, Customer Care
• Jennifer Cambridge - VP, Frontline Systems • Kristen Mandery - Sr. Director, Human Resources Crew
& Experience • Mark Nolan - VP, Customer Care
• Kimberly Wyman - VP, Customer & Frontline Experience
• Dan DiGirolamo - VP, Customer Care
• Jim Gebing - VP, Customer Care
• Chuck Lamb - VP, Care Planning & Strategy

14

CUSTOMER CARE Winner Facts 154
WINNER HIGHLIGHTS! 32
• 1st Time Winners 4
Every single one of the Customer Care winners is a stand-out performer, but • 2nd Time Winners 3
sometimes even the best have a few more tricks up their sleeves. Here are some • 3rd Time Winners 1
of those winners who have won Winners Circle multiple times, and those who are • 4th Time Winners 1
past PEAK Achievement winners. • 6th Time Winners
• 7th Time Winner 195

Customer Care Total

TOP WINNERS CIRCLE REPEATS

Ellen Ames Jason Lindell Jamelle Reeves

Sr. Expert, Account Care Sr. Specialist, Specialized Tech Care Sr. Expert, Account Care
Oakland, Maine Colorado Springs, Colorado Charleston, SC
6th Time WC Winner 4th Time WC Winner 7th Time WC Winner

Travis Baxter Kayla Razutis Rafaela Solano
Sr. Administrative Assistant
Manager, Social Media Services Sr. Manager, Social Media Services Albuquerque, New Mexico
Colorado Springs, Colorado Bellevue, Washington Kailani Takai
4th Time WC win 4th Time WC Winner Sr. Manager, Customer Care Operations
Bellingham, Washington
PAST PEAK WINNERS Jason LaChioma Nick Tew
Sr. Manager, Operational Insights Manager, Team of Experts
Melissa Cary Albuquerque, New Mexico Bellingham, Washington
Sr. Expert, Account Care
Meridian, Idaho LaQuita Orr
Sr. Expert, Technical Care
Rick Chandler Birmingham, Alabama
Sr. Director, Customer Experience
Bellevue, Washington Dineshkumar Patel
Sr. Expert, Account Care
Roland Ellis Chattanooga, Tennessee
Sr. Expert, Account Care
Nashville, Tennessee Jamelle Reeves
Sr. Expert, Account Care
Brianna Hemphill Charleston, South Carolina
Sr. Expert, Account Care
Witchita, Kansas Crystal Rice
Manager, Team of Experts
Maddie Kunik Chattanooga, Tennessee
Business Operations Manager, Global Care
Alabama

15

CUSTOMER CARE
CALLIE FIELD
16

CARE: CENTRAL REGION
DAN DiGIROLAMO
Chattanooga, Colorado Springs, Nashville,
Oakland, Springfield, Wichita

17

JULLIAN ALLEN BRIAN ANDERSON SHANA BEATY AMY BRADY

Coach, Team of Experts Sr. Expert, Technical Care Sr. Expert, Account Care Manager, Team of Experts
Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga
Two-time Winner Two-time Winner

CASEY BROSTEK SAMANTHA COTMAN LISA CRUMSEY JABRISHA DAVIDSON

Expert, Account Care Expert, Account Care Expert, Account Care Sr. Expert, Account Care
Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga

SHEILA DERRICK STEPHEN GENTRY GIOVANTI BONNER QUELA GRANDVILLE

Expert, Account Care Expert, Account Care Expert, Account Care Coach, Team of Experts
Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga

18

SYMPHONY HALL AARON HASLER LORI HILL SARAH HOLDER

Expert, Account Care Expert, Account Care Expert, Account Care Coach, Team of Experts
Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga

TIFFANY HUDSON DEVANTE’ JENKINS NIKITA JONES BRITTANEY PADGETT

Expert, Account Care Expert, Account Care Expert, Account Care Coach, Team of Experts
Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga

MANNY KROMAH DAYLAN LAWRENCE CATHY MARONEY ANTHONY MARTIN

Coach, Team of Experts Expert, Account Care Expert, Business Expert, Technical Care
Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga

19

NAILAH MEALING THOMAS C. NORWOOD JR. DINESHKUMAR PATEL JOSIE PECK

Sr. Expert, Technical Care Expert, Account Care Sr. Expert, Account Care Sr. Expert, Account Care
Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga
Two-time Winner
Previous PEAK Winner

CHRIS PETTWAY BECKY POOLE CRYSTAL RICE DAN SAYNES

Expert, Account Care Sr. Expert, Messaging Manager, Team of Experts Sr. Expert, Account Care
Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga
Previous PEAK Winner Two-time Winner

ERICA SUBER SEAN TAPSCOTT LARISSA TURMAN GABRIELLE VAUGHN

Sr. Expert, Technical Care Assoc Trainer, Care Sr. Expert, Messaging Coach, Team of Experts
Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga

20

DIANA VO MARSHA WARD ADRIAN WATERS STEVIE ABBOTT

Expert, Account Care Expert, Account Care Coach, Team of Experts Sr. Expert, Technical Care
Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Chattanooga Customer Care - Colorado Springs
Two-time Winner

JESSICA J. ANGELINE COREY COLLINS YEZENIA CORNER SARAH DAVIS

Sr. Expert, Technical Care Coach, Specialized Tech Care Sr. Expert, Messaging Sr. Expert, Account Care
Customer Care - Colorado Springs Customer Care - Colorado Springs Customer Care - Colorado Springs Customer Care - Colorado Springs

JASON LINDELL PATRICIA SINTAS JASON J. SIPULT SR. DIONCA BARBER

Sr. Specialist, Specialized Tech Care Sr. Specialist, Specialized Tech Care Sr. Expert, Account Care Sr. Expert, Account Care
Customer Care - Colorado Springs Customer Care - Colorado Springs Customer Care - Colorado Springs Customer Care - Nashville
Four-time Winner

21

ROLAND J. ELLIS MARY SERRANO ELLEN AMES JIM EVANS

Sr. Expert, Account Care Sr. Expert, Account Care Sr. Expert, Account Care Sr. Expert, Account Care
Customer Care - Nashville Customer Care - Nashville Customer Care - Oakland Customer Care - Oakland
Three-time Winner Two-time Winner Six-time Winner
Previous PEAK Winner

ANDRE GIGUERE ARIANE HUTCHISON AMANDA C. KEDDY ERIN LIBBY

Sr. Expert, Account Care Expert, Technical Care Expert, Customer Resolution Sr. Expert, Messaging
Customer Care - Oakland Customer Care - Oakland Customer Care - Oakland Customer Care - Oakland

JEREMY LOCKHART CHELSEA SMITH VALARIE SMITH KATHY HANSEN

Sr. Expert, Account Care Sr. Expert, Account Care Sr. Expert, Account Care Sr. Expert, Account Care
Customer Care - Oakland Customer Care - Oakland Customer Care - Oakland Customer Care - Springfield

22

VICTORIA BROWN BRIANNA HEMPHILL CHAU LAM WILLIAM MILLER

Specialist, Messaging Sr. Expert, Account Care Expert, Customer Resolution Sr. Rep, Messaging
Customer Care - Wichita Customer Care - Wichita Customer Care - Wichita Customer Care - Wichita
Two-time Winner
Previous PEAK Winner

SETH SCHLEGEL ADRIENNE N. SELLE

Sr. Expert, Messaging Sr. Expert, Account Care
Customer Care - Wichita Customer Care - Wichita

23

CARE: EAST REGION
WANNY MANASSE

Augusta, Birmingham, Charleston, Richmond, Tampa

24

ALEX DOGGETT CHYNA FUNKHOUSER CHIKERIA HURST CHRISTINA BROWN

Coach, Team of Experts Trainer, Care Manager, Learning & Development Sr. Expert, Technical Care
Customer Care - Augusta Customer Care - Augusta Customer Care - Augusta Customer Care - Birmingham
Two-time Winner

GWANNA FOWLER LAQUITA ORR RAVEN ALSTON VELVET J. DAVIS

Sr. Expert, Account Care Sr. Expert, Technical Care Coach, Team of Experts Sr. Expert, Account Care
Customer Care - Birmingham Customer Care - Birmingham Customer Care - Charleston Customer Care - Charleston
Two-time Winner Two-time Winner Two-time Winner
Previous PEAK Winner

SHANTE’ GRADDICK SHUNTEDRA JOHNSON ALEX MAXWELL TIM PINCKNEY

Specialist, Closed Loop Sr. Expert, Account Care Coach, Team of Experts Specialist, Closed Loop
Customer Care - Charleston Customer Care - Charleston Customer Care - Charleston Customer Care - Charleston
Two-time Winner
25

JAMELLE REEVES KEONA SIMMONS KATRICE WIGFALL REID KAYANA BROWN

Sr. Expert, Account Care Sr. Rep, Messaging Sr. Expert, Account Care Sr. Expert, Account Care
Customer Care - Charleston Customer Care - Charleston Customer Care - Charleston Customer Care - Richmond
Seven-time Winner Two-time Winner
Previous PEAK Winner

APRIL CAINE EJ FOSTER VICTORIA WARD ANNETTE WATSON

Specialist, Closed Loop Sr. Expert, Technical Care Sr. Expert, Account Care Expert, Customer Resolution
Customer Care - Richmond Customer Care - Richmond Customer Care - Richmond Customer Care - Richmond
Two-time Winner Two-time Winner

CARLA C. CANDELARIA- GIANCARLO MARRUFFO KIMBERLY KING NYCHOLAS J. SPATH
HARRIS
Sr. Expert, Account Care Sr. Expert, Account Care Expert, Account Care
Sr. Expert, Technical Care Customer Care - Tampa Customer Care - Tampa Customer Care - Tampa
Customer Care - Tampa
26

MORGAN STUBBS ROXANA TORO

Rep, FC Outbound Bus Unit Sr. Expert, Account Care
Customer Care - Tampa Customer Care - Tampa
Two-time Winner Two-time Winner

27

CARE: WEST REGION
JIM GEBING
Menaul, Meridian, Mission, Salem, Bellingham

28

JASON LACHIOMA ERIKA MARES LUIS MARTINEZ RAFAELA SOLANO

Sr. Manager, Operational Insights Specialist, Closed Loop Sr. Rep, Closed Loop Sr. Assistant, Administrative
Customer Care - Menaul Customer Care - Menaul Customer Care - Menaul Customer Care - Menaul
Two-time Winner Previous PEAK Winner
Previous PEAK Winner

SAMANTHA BULLINGTON MELISSA CARY CHAD COLLINGS MEGAN DEVINE

Sr. Expert, Account Care Sr. Expert, Account Care Sr. Analyst, Business Support Rep, Retail Support Line
Customer Care - Meridian Customer Care - Meridian Customer Care - Meridian Customer Care - Meridian
Previous PEAK Winner

TAYLOR MCKENNEY CHUCK PAGE NICK TAYLOR STEPHANIE ANZALDUA

Rep, Offers Resolution Rep, Retail Support Line Rep, Retail Support Line Expert, Customer Resolution
Customer Care - Meridian Customer Care - Meridian Customer Care - Meridian Customer Care - Mission
Two-time Winner Two-time Winner Three-time Winner

29

JUAN ARIAS ERICK BUGARIN KRYSTON JAE GARCIA MATT GARZA

Expert, Customer Resolution Expert, Account Care Sr. Expert, Account Care Sr. Expert, Account Care
Customer Care - Mission Customer Care - Mission Customer Care - Mission Customer Care - Mission

YVETTE GONZALEZ JOSE GUTIERREZ JOSE LUIS LOERA JR. JAMES LOPEZ

Sr. Expert, Account Care Sr. Expert, Technical Care Sr. Expert, Account Care Sr. Expert, Account Care
Customer Care - Mission Customer Care - Mission Customer Care - Mission Customer Care - Mission
Three-time Winner

CJ MORENO SCOTT ADAM MELISSA BESAND DANIELLE HAMMAN

Sr. Expert, Account Care Sr. Expert, Account Care Coach, Team of Experts Coach, Team of Experts
Customer Care - Mission Customer Care - Salem Customer Care - Salem Customer Care - Salem
Two-time Winner Two-time Winner Two-time Winner
30

PAUL JONES-KILLION MATTHEW MONTGOMERY SHEILA MARSHALL TAYLOR BARRICK

Sr. Expert, Account Care Sr. Expert, Technical Care Director, Customer Care Sr. Expert, Account Care
Customer Care - Salem Customer Care - Salem Customer Care - Bellingham Customer Care - Bellingham
Three-time Winner

ASHLEY L. HILL LISA OEDEKERK HIEDI PALLARES TROY PETERSON

Expert, Account Care Sr. Expert, Account Care Sr. Manager, Customer Care Operations Sr. Expert, Account Care
Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham
Two-time Winner

JAMESON POIRIER DOMINIC SILVAS NATHAN SLOAN KAILANI TAKAI

Coach, Team of Experts Expert, Account Care Expert, Technical Care Sr. Manager, Customer Care Operations
Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham
Previous PEAK Winner
31

NICK TEW ALISSA WILSON KRISTEN WINCHESTER KENNETH YAEGER

Manager, Team of Experts Expert, Messaging Sr. Expert, Dedicated Care Sr. Expert, Technical Care
Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham
Previous PEAK Winner

NATHAN AMNOTTE JOSHUA ARQUITT JON BENNETT HEATHER BLAKE

Expert, Account Care Expert, Account Care Expert, Technical Care Sr. Expert, Technical Care
Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham
Top TEX Team Top TEX Team Top TEX Team Top TEX Team

JESTIN BLAKE-CUNEO RASHELL BORK KYLE BURSE LESLIE R. CASANOVA

Sr. Expert, Messaging Coach, Social Media Care Expert, Account Care Sr. Expert, Account Care
Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham
Top TEX Team Top TEX Team Top TEX Team Top TEX Team

32

CHRIS CLEVERLY SAMUEL DAVIS SAMANTHA DUNBAR ZACH ENGELS

Analyst, Community Planning Expert, Account Care Expert, Account Care Expert, Account Care
Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham
Top TEX Team Top TEX Team Top TEX Team Top TEX Team

AARON FINLEY WERNER FISCHLIN LAURA GALVAN NIKOLE HARRIS

Expert, Account Care Expert, Account Care Expert, Account Care Manager, Team of Experts
Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham
Top TEX Team Top TEX Team Top TEX Team Top TEX Team
Two-time Winner

HUNTER HENDERSON ANGELA HINES AMANDA HORTON JASMINE JOHNSON

Expert, Account Care Expert, Customer Resolution Expert, Messaging Expert, Customer Resolution
Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham
Top TEX Team Top TEX Team Top TEX Team Top TEX Team
Two-time Winner
33

TAMALA KEIMIG DONNIE KETCHENS KYLE KITCHENS ALEKSANDR KLYKOV

Expert, Account Care Expert, Account Care Expert, Account Care Expert, Account Care
Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham
Top TEX Team Top TEX Team Top TEX Team Top TEX Team

JUSTINA LEMCKE JOSHUA LIBBY MIKAYLA MAYVILLE STACYJEAN MCCARTY

Manager, Team of Experts Coach, Team of Experts Expert, Account Care Expert, Account Care
Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham
Top TEX Team Top TEX Team Top TEX Team Top TEX Team
Two-time Winner

SEANA MILLARD CHRIS MILLS NICK MONTGOMERY NATHAN MUEGGE

Expert, Account Care Expert, Technical Care Expert, Account Care Expert, Account Care
Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham
Top TEX Team Top TEX Team Top TEX Team Top TEX Team

34

MICHAEL NICHOLSON KYLE NICOLAYSEN SARAH ODLE PAULINE ORNBURN

Sr. Expert, Account Care Expert, Technical Care Expert, Account Care Expert, Account Care
Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham
Top TEX Team Top TEX Team Top TEX Team Top TEX Team

AUSTIN PETRAVICH MCKINLEE POOLE KELSEY SHORT DANIEL STEGALL

Expert, Technical Care Expert, Account Care Analyst, Community Planning Expert, Account Care
Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham
Top TEX Team Top TEX Team Top TEX Team Top TEX Team

CADENCE STEWART MATT THORNTON HEATHER WILLIAMS TYUS WILSON

Expert, Account Care Expert, Account Care Coach, Team of Experts Expert, Technical Care
Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham Customer Care - Bellingham
Top TEX Team Top TEX Team Top TEX Team Top TEX Team

35

CARE: CUSTOMER &
FRONTLINE EXPERIENCE

JENNIFER CAMBRIDGE
CHUCK LAMB
MARK NOLAN

KIMBERLY WYMAN

36

TRAVIS BAXTER RICK CHANDLER HEATHER DE LA ROSA TRAVIS MATTHEW
EDWARDS
Manager, Social Media Services Sr. Director, Customer Experience Business Operations Manager,
Customer Care - Social & Offline Customer Care - Customer & Front- Global Care Operational Insights Manager
Four-time Winner line Experience Customer Care - Global Care Customer Care - Care Planning &
Two-time Winner Strategy
Previous PEAK Winner

MONICA GUYMON REKESHIA HAMILTON FELECIA HILL DAN KOLB

Sr. Customer Experience Manager Site Planner, Resource Planning Designer, Instructional Sr. Specialist, Executive Social
Customer Care - Customer & Customer Care - Care Planning & Customer Care - Customer & Media
Frontline Experience Strategy Frontline Experience Customer Care - Social & Offline
Two-time Winner

MADDIE KUNIK NICOLE LINDSAY BRITTNEY MASK ANDREA DEKUNY

Business Operations Manager, Sr. Manager, National Resource Specialist, Social Media Care Sr. Analyst, Business Support
Global Care Planning Customer Care - Social & Offline Customer Care - Customer &
Customer Care - Global Care Customer Care - Care Planning Frontline Experience
Previous PEAK Winner & Strategy 37
Two-time Winner

CAMERON NEUHAUSER HECTORE LUIS PEREZ KAYLA RAZUTIS ROBIN RICHIE

Specialist, Social Media Care Business Support Manager, Sr. Manager, Social Media Services Sr. Specialist, Quality
Customer Care - Social & Offline Global Care Customer Care - Social & Offline Customer Care - Quality
Two-time Winner Customer Care - Metro Four-time Winner

SARAH RODRIGUEZ JORDAN SEABORN PATRICK ULLMANN

Sr. Specialist, Offline Systems Experience Manager Specialist, Social Media Care
Customer Care - Social & Offline Customer Care - Frontline Systems Customer Care - Social & Offline
& Experience Two-time Winner

38

39

FRONTLINE SUPPPORT ONSITE TEAM CONTACTS

REWARDS & RECOGNITION

ERIN MCGILLIS

Sr. Program Manager, Rewards & Recognition
Cell: 206.228.8245
Email: [email protected]

HUMAN RESOURCES

RHODA MILAM

VP, Human Resources Crew
Cell: 206.380.2769
Email: [email protected]

LOSS PREVENTION

TERRY MURPHY

Director, Loss Prevention
Cell: 919-741-7841
Email: [email protected]

FRONTLINE SUPPORT LEADERSHIP HOST

• Michael Rimkus - SVP, Internal Audit & Risk Management

40

FRONTLINE SUPPORT Winner Facts 44
WINNER HIGHLIGHTS! 3
• 1st Time Winners 47
Every single one of the Frontline Support winners is a stand-out performer, but • 2nd Time Winners
sometimes even the best have a few more tricks up their sleeves. Here are some Frontline Support Total
of those winners who have won Winners Circle multiple times and those who are
also past PEAK Achievement winners.

TOP WINNERS CIRCLE REPEATS

Matthew Bybee Bernice Lefotu Krisee Phipps
Sr. Product Manager Principal Analyst, Business Systems, Finance Manager, Collections
Bellevue, Washington Arizona Frisco, Texas
2nd Time WC Winner 2nd Time WC Winner 2nd Time WC Winner

PAST PEAK WINNERS Bernice Lefotu
Principal Analyst, Business Systems, Finance
Lisa Bauer Arizona
Sr. Insurance & Claims Manager, Finance
Bellevue, Washington Neave Rake
Sr. Manager, Project Management, Enterprise
Matt Bybee Program Office
Sr. Product Manager, Finance Bellevue, Washington
Bellevue, Washington
Jocelyn Reed
Karen Kim Sr. Benefits Manager, Human Resources
Sr. Manager, Finance Bellevue, Washington
Bellevue, Washington

41

COMMERCIAL
MATT STANEFF
42

DREW COURON BRIAN HOLIHAN CARLY RINTISCH TINA STEFANOVIC

Principal Analyst, Business Systems Sr. Engineer, Software Sr. Consumer Insights Manager Sr. Analyst, Business Systems
Commercial Commercial Commercial Commercial

43

CORPORATE
COMMUNICATIONS

DAVID CAREY
JANICE KAPNER

44

KATE KARANOVIC

Sr. Content Owner
Corporate Communications

45

CORPORATE SERVICES
& EPO

DAVE CAREY

46

JENNIFER BRIODY NEAVE RAKE

Furniture and Moves Manager Sr. Manager, Project Management
Corporate Services Enterprise Program Office
Previous PEAK Winner

47

FINANCE

BRAXTON CARTER

48

LISA BAUER IAN BILLING MATT BYBEE JACE CHEVALIER

Sr. Insurance & Claims Manager Sr. Analyst, Finance Sr. Product Manager Manager, Tax
Finance Finance Finance Finance
Previous PEAK Winner Two-time Winner Not Attending
Previous PEAK Winner

MICHAEL HANEY BHARATH CHANDRA URMI KENIYA KAREN KIM
KEMISITTI
Inventory Planning Manager Sr. Finance Manager Sr. Manager, Finance
Finance Sr. Analyst, Quality Assurance Finance Finance
Finance Not Attending Previous PEAK Winner

JOSH KUTZ ROHAN JADHAV NICOLE JOHNSON JIM LEE

Sr. Analyst, Enterprise Risk Sr. Manager, Business Solutions Sr. Consultant, Business Solutions IT Audit Manager
Finance Finance Finance Finance
Not Attending
49

BERNICE LEFOTU BRENT PATTERSON KRISEE PHIPPS KATRIN WIELAND

Principal Analyst, Business Systems Sr. Analyst, Business Systems Manager, Collections Sr. Financial Compliance Manager
Finance Finance Finance Finance
Two-time Winner Two-time Winner
Previous PEAK Winner

50