PET 225 E-BOOK

SCENE 2:
OBTAINING

SERVICES

96

In Hotels

Can I get extra blankets?
What is the WI-FI Password?
Do you have kettle?
Where is the room service?
Can i have someone to clean
the toilet?

In Cafes

Can I get a large Latte?
Do you want something else to
have along the Latte?
Can I get the Cafe's Wi-Fi
password?
Do you have almond milk as
substitute to dairy milk?

In Airports

Where is the washroom?
Where do I need to check in?
Where is the waiting lounge?
Do you have convenient shop here?

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SOURCE: ENGLISHPOST.ORG

EXERCISES

98

TASK : Work in pairs. Each
pair consisting of 1 Cafe
worker and 1 customer.

TOPIC : Ordering food from a menu in
a restaurant and the customer needs
to make a complaint on the worker for
making a sloppy order. The worker

have to deal the fussy customer
politely.

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ANSWER
BOOKLET

( SUGGESTED ANSWERS ONLY )

100

UNIT 1

TASK 1

Why social media is turning into an addiction ?

·Due to the effect that it has on the brain, social media is addictive
both physically and psychologically. According to a new study by
Harvard University, self-disclosure on social networking sites lights
up the same part of the brain that also ignites when taking an
addictive substance.

·The reward area in the brain and its chemical messenger pathways
affect decisions and sensations. When someone experiences
something rewarding, or uses an addictive substance, neurons in
the principal dopamine-producing areas in the brain are activated,
causing dopamine levels to rise.
·Therefore, the brain receives a “reward” and associates the drug or
activity with positive reinforcement. It is related to the B.F Skinner
behaviorism theory.

·This is observable in social media usage; when an individual gets a
notification, such as a like or mention, the brain receives a rush of
dopamine and sends it along reward pathways, causing him or her
to feel pleasure.

·Social media provides an endless number of immediate rewards in

the form of attention from others for relatively minimal effort.

Therefore, the brain rewires itself through this positive

reinforcement, making people desire likes, retweets, and emoticon

reactions. 101

TASK 2

Updates regarding new product launch. (Informal Meeting)

Manager: Hye guys? How y’all doing? Is everyone here yet?
HR Manager: Yes Sir, all are here.
Manager: Thanks everyone for coming, let’s kick things off. Jess our
HR Manager will take over from here ya!
HR Manager: Can I get everyone to keep their discussion points to 5
minutes?
Finance Staff: Yeah sure!
HR Manager: We will here the updates from Marketing manager
first.
Sales Representative: Our marketing team has work their hell off to
make sure the newly launched perfume reaches people from all the
country!
Public Relation Staff: From our side we make sure the promotion
videos were new and never done by our competitor.
HR Manager: Jake, it’d be great if you could jump in and take the
floor.
Finance Staff: Our stock price has increased 15% compared to last
month since we launched the new perfume! So great job buddies!
CEO: That’s great mates! We all shall keep the momentum up and
thrive more right?
HR Manager: That’s all for today guys, see you all in next official
meeting alright!

102

UNIT 2

TASK 1

1.IMPACT OF VIDEO GAMES ON YOUTH

PosItive Impact of video games :-
-Cognitive skills will be developed. Video games such as shooting
drills and simulation games promote and develop a wide range of
cognitive thinking which mainly includes accurate and fast decision-
making skills. Along with quick thinking, shooting games improves
the brain-hand coordination. Brain sharpening games including
puzzles and memory games largely impact the logical reasoning
skills of the player.

-Multiplayer games played using LAN servers which can connect
any number of players within a confined area. For those children
who are extremely introvert, a platform like this helps them to
interact with numerous types of people on chatbots and break the
social awkwardness.

-With cut-throat competition among the present youth, students are
increasingly confined to stay within four-walled rooms and made to
join coaching institutes at an early age. Video games hence pave
the way for such students to release their stress and freshen up
their minds.

-Famous games like DOTA, COD, Clash Of clans encourage youth
to play in groups forming either their own teams or connecting with
different people worldwide. Such multiplayer gaming sessions which
incorporates the efforts of each and every player leading to the
combined victory. This coordination requires lot of teamwork.

Negative Impacts :-
-Adolescence and children tend to get emotionally attached with
certain kind of games which in turn results in risk of aggression and
violence in them. They become extremely touchy about small issues
and don’t accept defeat easily. A sense of sportiness becomes
absent in such game addicts.

-Too much addiction can lead to negative results with the instant
drop in academic grades. ---Late night gaming sessions consume a
lot a time once it gets addictive and thus, children find it hard to cope
up with the studies in school and tuitions.

-Spending too much time in front of screens leads to weak eyesight
and chronic muscular as well as postural disorders. Apart from this,
children catch a habit of eating their meals in front of computer
screens. This, in turn, leads to obesity and lethargy.

-Around 5-6 hours are spent playing video games on PS4 and Xbox,
eats up the time which can be used by children playing outdoor
sports, socializing with the real world. This, later on, leads to
awkwardness in social gatherings and get-togethers and students
are good at public speaking and have stage fright which inhibits the
personal growth of a child.

104

2. E-LEARNING: A SUBSTITUTE FOR LEARNING?
In Favor:-
·Through E-learning we can study from anywhere at anytime. All we
need is just a computer and internet connection.

·E-learning costs less than classroom learning.

·Through E-learning we can continue studies while doing full – time
job.

·We can repeat the lesson for many times if we didn’t understand
the concepts.

·We can easily update new information / inventions.

·We can e-mail the doubts, and can be clarified.

·Student takes whole responsibility of himself in learning process.
So that he becomes more confident.

·Students will become more flexible with computer, which is much
essential in present generation.

·We can do the course in the university of foreign countries without
going to there.

·Students can become comfortable in face-face to conversations
which is very important in career.

105

2. E-LEARNING: A SUBSTITUTE FOR LEARNING?
In Against:-

Through classroom learning, we can clarify our doubts
immediately.
Through classroom learning, we can increase our presentation
skills.
Through classroom learning, we can know how to behave with
colleagues and superiors.
Teachers in classroom can know whether students understand
the topic or not, and explains the topic clearly using general
examples.
Unemployment increases, in result our nation’s GDP decreases.

106

3. SHOULD MOBILE PHONES BE ALLOWED IN SCHOOL?

Yes :-
Mobile phones are extremely potent tools and can be utilized to
a great extent in teaching at colleges.
This is especially significant for the colleges that cannot afford
modern facilities.
The wrong use of mobiles can be curbed through specific
restrictions. This way is much better than not allowing mobiles
altogether.
The idea here is that of a “Mobile Device Policy“. Teachers or
professors can enforce this policy which may contain the rules
regarding mobile usage.
Mobiles are also good at calendaring and record keeping.
Schools can create their own applications

No :-
The teachers in our schools are more familiar with using
conventional methods of teaching. In this wake, it is better not to
go with mobile phones in classes because it will be difficult to
enforce the “teacher’s discretion” rule in the class.
Mobile Phones are causing distress and disruption as people
are using phones in trains, in schools/colleges, in streets,
almost everywhere.
Apart from a small lot, majority students will easily be distracted
by the numerous attractive applications present in their phones.
Thus, resulting in a waste of time.
We are becoming slaves to mobile phones in today’s time. Even
for small calculations, students use mobiles and calculators
which is making their basics weak and also degrading their
thinking ability.

107

4. HAS EXAMINATIONS KILLED EDUCATION?
In Favor :-

Most of the exams’ pattern is not up to the mark to evaluate the
real capabilities of the student.
Present examination system in schools is encouraging
cramming.
There are many exams annually like daily, weekly and monthly
tests. So, students barely has any time for extracurricular
activities.
In present generation, schools and colleges are pressuring
everyone including kids to get above 90%.
Most of the private colleges are not conducting practicals, they
are just focusing on theoretical subjects to make their students
toppers so that their college can become famous. By this
students are not knowing the applicability of subjects.
Because of excess pressure of examinations some students are
committing suicide.
Many Evaluators are giving marks based on number of papers
without seeing the actual content. This discourages the students
who have real worth.

In Against:-

Examinations help to evaluate an individual academically.

It helps the student understand the pressure which he/she will

face in their professional lives.

Exams help in facing competition.

Exams help the students stay connected to their books, If there

are no exams, most of the students don’t concern about studies.

Through Exams students can know the areas in which they are

weak, so that they concentrate more on those areas.

If we qualify a person without exams, it may lead to critical

situations like a doctor would kill many of his patients. 108

TASK 2

1.Suggested flow of meeting
-Greetings and introduction
-Discussion on why shoe sales are dropping (lack of marketing,
economy crisis, design not up to date, tough competitors etc.)
-Suggestions on how to solve the problem (improve marketing
strategy, improve designs, switch suppliers etc.)
-Discussion on the best solution
-Finalize solution/ carry forward discussion to next meeting
-Question and answer session
-Summarize meeting
-Closing the meeting

2. Suggested flow of meeting
- Greetings and introduction
-Discussion on customer complaints (who, what, when)
-Investigation into complaints (question staffs and manager, check
company’s data etc.)
-Reflection on company’s behavior
-Solutions (Compensation, staff training, improve management etc.)
-Finalize solution/ carry forward discussion to next meeting
-Question and answer session
-Summarize meeting
-Closing the meeting

109

TASK 2

3. Suggested flow of meeting
- Greetings and introduction
-Discussion main topic (changing suppliers)
-Discussion on current suppliers (weakness cost, quality)
-Discussion on potential new suppliers (present data and statistics
on their strength, cost and advantages over current suppliers.
-Question and answer session
-Voting session
-Finalize decision/ carry forward discussion to next meeting
-Summarize meeting
-Closing the meeting

110

UNIT 3

TASK 1

SUGGESTED ANSWER 1

A conversation about families between 3 friends: Fah, Mint and
Deal
Fah : Hey, Mint and Deal, how many people are there in your
families?
Mint. Actually, there are 5 people in my family.
Deal: There are 5 people in my family too!
Fah : Wow! You have big families.
Deal: Mint, do you have a brother?
Mint : Yes Deal, I have two older brothers. Fah, do you have a
brother?
Fah No, I just have one older sister. So there are only 4 people in
my family.
Deal: Fah, what’s your sister like?
Fah : She’s a very serious person. So Mint, what are your brothers
like?
Mint: Oh, my brothers are friendly and kind.

111

SUGGESTED ANSWER 2
Jenny: Hi, Bombay, how many people are there in your family?
Bombay: There are five people in my family - including my parents,
my younger sister, and my older
brother. I am the youngest in the family.
Jenny: Wow! You have a large family.
Bombay: Do you have any siblings?
Jenny : Yeah. I have an older brother. He isn’t married.
Bombay : What is your brother like?
Jenny : He is sometimes talkative. I'm annoyed by him and l want to
be an only child.
Bombly : Oh Jenny, you need to calm down.

SUGGESTED ANSWER 3
Pim : Hi Bam Are you waiting for someone?
Bam: Yeah, my sister . She's going to pick me up and take me to
have dinner with my
parents.
Pim : Wow! That sounds nice. What is your sister like?
Bam : She is kind of talkative and she is my role model.
Pim : That's nice.
Bam : Do you have any siblings?
Pin : No I'm an only child.

112

UNIT 5

TASK 1

SUGGESTED ANSWER 1

Worker: Hi welcome to Dolce Café.
Worker: What can I get for you sir?
Customer: I will take the breakfast set from the menu with extra
cheese on my scramble eggs.
Worker: Sure sir!
Customer: Haih its getting very late!
Worker: Here you go sir you breakfast set ! bon Appetite!
Customer: Hey ! What kind of food are you serving me this is very
sloppy! Who will eat this?
Worker: No sir, this is how we serve the breakfast set here ! It is
more like a country style breakfast sir!
Customer: Are you arguing with me ? I hope you can change your
style of serving and serve me a new one!
Worker : Sure sir! Will do it for you sir!
Customer: That’s great thank you!

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