Fundamentals Of Management

750 Subject Index

Stress, 228 Technical skills, 47–48 Turnover, 110, 521
causes, 228–229 Technological change, 220–221 job satisfaction and, 523
change and, 225 Technology. See also Information technology in retail environment, 617
coping with, 261 ROWE and, 618
employee, 227–230 communication, 382–383
reduction, 230 control and, 648 Tweets, 504–505
symptoms, 229–230, 239E6–8 customers and, 692, 700 Two-factor theory, 592
decision making and, 105
Stressors, 228 iGeneration and, 257 job satisfaction and, 592E17–3
Strikes, 484 investment in, 688 “Two-pizza” philosophy, 421
Strong cultures, 134–135, 134E3–7 managerial communication and, 502–504 Type A personality, 229
Structural change, 220 managers and, 51 Type B personality, 229
Structural variables, 234 manufacturing and, 684, 685
Structured problems, 90 operations management and, 688, 692 U
Suggestions, employee, 507 organizational structure and, 394,
Suicide related to overwork (karojisatsu), 259 Uncertainty, 92–93
Sunk costs error, 95 394E11–7 avoidance, 131
Supervisors, 40, 43, 47, 48 robots, 42, 51 environmental, 76EMH–8, 259, 259E7–3,
Support, 224 task, routineness, 76EMH–8 299, 394–395
Telecommuting, 382, 400–401, 405
documentation, 356 Telegraph, 76 Uncommunicative boss, 496
in effective teams, 430 Telling, 597 Undercover Boss (TV show), 614
perceived organizational, 524 Theft, employee, 650–651, 651E18–12, 700 Unexpected, 349
social, 231 Thematic Apperception Test (TAT), 592 Unfairness, perceived, 601
Supportive leader, 598, 599 pictures, 593E17–4
Surface-level diversity, 146 Theory X, 591–592 performance review, 641
Surveys, 652 Theory Y, 591–592 United Nations Global Compact, 190–191,
attitudes, 526, 526E15–2, 546, 547 Therbligs, 69
Sustainability Thinking (T), 528. See also Design thinking 190E5–6
green management and, 183–186 Thought, diversity of, 162 United States (US)
managers and, 52–53 Threats, 317
Sustainability culture, 272, 273 Three-needs theory, 592 equity theory and, 606
Sustaining innovation, 237–238 Time estimates, 672, 673, 677 population characteristics, 150–153, 152E4–3
SWOT analysis, 318, 323 Time management, 38, 231 Unit production, 394, 394E11–7
for career strategy, 320 programs, 230 Unity of command, 388
Symbolic view of management, 254–255 To-do lists, 306–307 Unstructured problems, 90–91
Symbols Top box performance, 652 Upward communication, 498
corporate, 252 Top managers, 41, 42 US. See United States
material, 268 commitment to diversity, 165–166 Utility cost savings, 692
Systems, 75–76, 645. See also Tornadoes, 678
Total early-stage entrepreneurial activity V
specific systems types
(TEA), 345 Valence, 602
T Total quality management (TQM), 74, 74 Validity, 458
Value, 686
T. See Thinking EMH–6, 266
Talent development, 172 “Touch-screen generation,” 257 chain, 686
Task conflict, 425 Town hall meetings, 497, 498 expected, 93E2–8
Task demands, 228 Toxic coworker, dealing with, 431 Value chain management, 686–687, 700–701
Task forces, 399 Toy production, 173–174 benefits, 687
Task identity, 597, 598 TQM. See Total quality management goal, 686–687
Tasks Trade alliances, 118–122 importance, 685
Trade sanctions, 122 obstacles to, 690–691, 690EMO–3
combining, 598 Traditional goal-setting, 294, 296, operations management using, 687–691
complex, 426 strategy, 687–690, 688EMO–2
group, 425–426 296E8–2 Values, 187
interdependence, 426 Traditional view, of conflict, 425 Values-based management, 192
Task significance, 597, 598 Training Variable costs, 674
Task structure, 596 Variable pay systems, 465
Task technology, routineness of, 76EMH–8 diversity, 167, 484 Verbal intonation, 492
TAT. See Thematic Apperception Test employees, 460–461 Vertical expansion, 598
Tax policies, 129 ethics, 196 Vertical integration, 321
Teams. See also Global teams; Work teams leadership, 611, 617 Violence, in workplace, 651–652,
building skills, 433–434 methods, 461, 462E13–9
characteristics, 429E12–9 types, 461, 461E13–8 653E18–13, 700
cross-functional, 428 Trait theories, of leadership, 592, 593E17–1 Virtual organizations, 398
groups as effective, 426–430 Transactions, 699, 700 Virtual teams, 428
groups versus, 426–427, 427E12–8 Transformational-transactional leadership Visibility, workplace design and, 500
leadership, 603–604, 604E17–5 Volunteers/Volunteering
managing, 432–433 theory, 600–601
problem-solving, 427 Translation, 503 employee efforts, 200
self-managed, 427–428 Transnational organization, 124–125 organizational, 409
structures, 396–397 Trust Vulnerability, disruptive
types, 427–428
virtual, 428 building, 203, 607–608, 608E17–6 innovation and, 238–239
cultural attitudes and, 691
mutual, 429 W
Turnaround strategy, 322
Walking around, management by, 643
Weak cultures, 234E6–7
Weaknesses, 318
The Wealth of Nations (Smith, A.), 67

global, 133–134, 153 Subject Index 751
Web-conferencing, 401 productivity, 482
Web surfing, 649 Workforce/Workplace diversity Work practices, high-involvement, 599
Wellness programs, 230 benefits, 148E4–2 Work specialization, 384–385, 385E11–2
Wheel communication networks, 498, evolution, 147E4–1 Work teams, 365, 426
legal aspects, 165
499E14–4 managing, 146–150, 151 creating effective, 428–430
Whistle-blowers, 198 types, 153–161, 154E4–5 groups versus, 426–427, 429E12–8
White-water rapids metaphor, 217–218 Work-life balance, 201, 464 self-managed, 427–428
Wi-Fi, 502 Workplace types, 427–428
Wireless capabilities, 502 changing nature, 150–153 Work units
Women concerns in, 649–652 natural, 598
design, 500–501 orientation, 460
glass ceiling and, 163–164 hierarchy, 392 Workweek, compressed, 402
as managers, 110 job satisfaction and, 617 World Factbook, 152, 154E4–4
Work arrangements, flexible, 402 open, 500–501 World War II, 685
Work breaks, 261 privacy, 649 World Wide Web (WWW). See Internet
Work councils, 451 violence in, 651–652, 653E18–13, 700 Writing skills, 508–509
Work design Workplace hierarchy, 392
proactive perspective, 599 Workplace misbehavior, 521 Y
relational perspective, 599 job satisfaction and, 524
Workforce Workplace Relations Bill Yoga, 231, 698
contingent, 402–403
demographic trends in, 451–452 (Australia), 451 Z
diversity. See Workforce/Workplace
Zero-base budgeting (ZBB), 670–671
diversity

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