Licensed Copy: Mr. Universiti Teknologi Malaysia User, Universiti Teknologi Malaysia, 15/11/2010 09:57, Uncontrolled BRITISH STANDARD BS ISO
Copy, (c) BSI 10001:2007
Quality management —
Customer
satisfaction —
Guidelines for codes of
conduct for
organizations
ICS 03.120.10
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BS-ISO-10001-2007
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