RMA Induction 2021 - V3

Welcome to the C3
Induction programme 

 ALL YOU NEED TO
KNOW ABOUT THE

RMA WORLD.

Caring causes at triple effect. C3-
Caring, Compassionate & Compensation

A warm welcome to our New CEO Mandla Shezi

We are delighted to announce that Mandla Shezi
has assumed office as RMA’s new Chief Executive
Officer on 1 July 2020, taking over from former
CEO Jay Singh, who has retired at the end of
June.

In his new position as CEO, Mandla will continue
to provide strategic and managerial leadership
jointly with the RMA Executive Team to execute
the company’s strategy and to work with all of us
to take RMA to the next level of growth and
development.

Meet Our Exco Team

Mandla Shezi
Group CEO

COO CRO CFO
Berlina Vacant Kyansambo
Moroole
CEO: Vundla
Executive Rand Mutual Life
Governance & Executive
Bilal Adam Corporate
Secretarial
Kirsten Service
Linstrom Humphrey

CEO: AIT Mkwebu
Jay Singh
(Contractor) Executive: HC
Gabby

Nxumalo

Life

Matters to Us.

about the RMA
world...

1. Who is RMA?

Founded on 1 June 1894, Rand Mutual Assurance (RMA) has over 120 years been
handling the administration of claims for occupational injuries and diseases
according to the Compensation for Occupational Injuries and Diseases Act
(COIDA). Our clients are in safe hands with us, we are passionate about caring for
the lives of claimants and their families. Our organisation embodies its brand
promise of caring, compassionate, compensation at every level of the
organisation.
RMA has the License to administer claims for both,
 
                                                Class IV (Mining)

                                                Class XIII (Iron, Steel, Metal and related industries).

Within the RMA Group, there are more insurance product offerings uniquely
designed to offer 24-hour cover against injuries to close the gaps not covered
by COIDA, as well as a market-leading IT compensation solution.

The Rand Mutual Assurance Company Limited (RMA) is a mutual assurance
organisation which is owned by its policy holders. RMA operates in terms of
section 30 of the Compensation for Occupational Injuries and Diseases Act, 130
of 1993 as amended, under license from the Minister of Labour. The RMA Group
also operates under both short and long-term insurance licences issued by the
Financial Services Board (FSB). Three additional operating entities form part of
the RMA Group and are also indirect subsidiaries of RMA, namely: Rand Mutual
Admin Services, Rand Mutual Technology Solutions and Rand Mutual Property
Holding.

2. Where to find us?

We have regional walk-in branches offices in South Africa and satellite offices in
Mthatha (Eastern Cape),  Mozambique and Lesotho. Our head office is in
Parktown, Johannesburg.

5. Our Values3. Our Vision

To be the leading insurance provider and administrator of employment injury-
and health-related benefits and niche insurance solutions through a world-
class integrated IT system.

4. Our Mission

To provide quality, cost-effective and compassionate insurance services at
the highest standard. 
To deliver service excellence to all stakeholders taking into account global
best practice. 
To observe the highest standards of integrity and good
governance practices at all times. 
To optimally manage capital, reserves, provisions and other
assets. 
To develop, nurture and empower our staff to enable
them to
perform at their optimum output levels. 

At RMA we are about people. We
cannot be successful without creating

and maintaining trust among our
stakeholders. We build that trust

through:
Caring for the wellbeing of our people; 
Treating others with dignity and respect; 
Being honest in all that we do; 
Delivering the right service, first time; 
Empowering our people to use their initiative; 
Taking responsibility for our actions and
helping others to be responsible for theirs; 
Sharing knowledge; and working as a team. 

6. Our Products Augmentation Policy

COID Cover The Augmentation Policy
is a top-up cover of the
COIDA provides for medical examination COID benefit, suitable for
and treatment, disability certification and employees who earn
compensation. Similarly, when an employee above the COID maximum
dies because of injuries sustained in the payment limit. This policy
workplace or an occupational disease, the covers earnings of up to
dependents of the deceased employee may R7.5 million a year. 
qualify for benefits.
Group Personal Accident
RMA Funeral Cover
GPA offers cover in the
RMA has designed competitive funeral event of a non-work-
covers for employers, companies and other related accident such as a
groups, so that their members will have a motor vehicle accident, to
dignified funeral, and that costs incurred in help reduce the financial
planning a funeral are met burdens. Accidents
covered exclude assault
and hazardous pursuits.

Crime & Commuting Journeys Policy (CJP)

Crime and Injury CJP enhances employee protection
by providing insurance cover against crime and
injury for up to R7.5 million if an employee dies or
suffers injury as a result of an incident which
occurred while travelling to or from work and work
sanctioned events

International Cover IT Solutions
Ensures that
employees who work To help make running your business more
outside South effective and easier, RMA has an integrated, high-
Africa can still enjoy powered IT system for the administration,
cover for adjudication and processing of compensation claims.
occupational injuries The system is supported by sound business
or diseases. processes and workflows.

COVID-19 SUPPORT

At RMA, we will continue to follow the communicated return to work plan to ensure a safe
return to work for all. We are determining which employees will return to the office within
the various stages of the plan. The details will remain the decision of the respective Exco
members and they will communicate accordingly.

Let’s continue to apply all precautionary measures, to ensure we all remain safe and well,
also remember to remain vigilant and responsible at all times.

EVP

At RMA we don't work, we live our
passion.
)

Why you work for
RMA?
)

Our Employee Value Proposition -
(EVP)

At RMA we don't work, we live our passion. We have stood the test
of time because we value our people.  We invest in all RMA'ers
through learning development programmes, career development,
competitive, market-related remuneration and benefits. We offer an
attractive work environment that includes flexible working hours,
team building sessions, year-end functions, employee wellness,
word class technology and equipment. 
We appreciate diversity and inclusion.Our culture is conducive to
innovation by supporting RMA'ers with innovative ideas through
our Innovation forum. We recognise and celebrate excellence.  

OUR

ACHIEVEMENT

RMA is the fastest growing Mutual Insurance company in South Africa.

HOW TO KEEP YOURSELF,
YOUR COLLEAGUES & THE
COMPANY SAFE
)

What is ethics?

Knowing the difference between right and wrong in the workplace
and doing what is right.Business ethics sensitises managers and
employees as to how they should act at work when:

1. Interacting with colleagues
2. Interacting with clients            
3. Interacting with all other stakeholders

The RMA Ethical Values

Honesty, integrity, promise-keeping, loyalty
Autonomy, privacy, dignity, courtesy, tolerance, acceptance
Accountability, pursuit of excellence
Compassion, consideration, giving, sharing, kindness, loving
Procedural fairness, impartiality, consistency, equality, due
process, equity
Law abiding, community service, protection of  the environment

Our Ethics Helpline and Whistle Blowing

Free call - 0800 21 22 56  24 hours       (Deloitte)
           

Email - [email protected]  A n o n ymous

Free Fax – 0800 00 77 88 T ip  -  o  f fs 

Free Post – KZN 138, Umhlanga Rocks, 43

What i need to
know on day 1....
)

We are delighted to inform you that we have officially moved from 22
and 23 Wellington Road to our new home located at no 10 St Andrews
Road, Parktown Johannesburg.
Our move to a new home is about continuous collaboration and
cohesive environment to execute our brand promise of caring,
compassionate compensation at every level of the organisation.
We believe that the new office space will offer us an opportunity to
work closely together in pursuit of reaching our strategic goals. We
are confident that this move will positively affect our working
relationships and improve service delivery to our stakeholders.

2 Parking Rules  

Please adhere to the parking Rules and Regulations by paying
attention to the following parking facilities don’ts:

Do not park in reserved bays 
Do not park in another tenant’s bay
Do not double or illegally park in the drive lanes
Do not park in a way that obstructs traffic or the view of other
drivers/users
Do not park on bays reserved for disabled persons
Do not park on any other un-demarcated space

3 Dress code  

Your attire must be acceptable for a working environment. RMA
expects employees to dress appropriately in business casual attire.

4 How do I communicate at RMA?  

We have a great ICT department that provides us with world class
communication platforms and equipment. We use the following to
communicate:

Email is widely used for communication. 

Skype for business  is used by RMA'ers to chat(instant
messaging), audio and video calls and online meetings.

Note! At RMA we don't have landlines, we only use
Skype for business to make calls. 

MS Teams is used by RMA'ers to chat (instant
messaging), audio and video calls and online meetings.

Yammer is an organisation social
media platform. You will be able
to    share, create and edit content
across your business

5 How do I keep up-to-date with

what's happening at RMA?

To keep up-to- date you must read, attend and view the following:

Attend engagement sessions e.g Town hall
Access the RMA SharePoint  site
Access the RMA Intranet site 
Read email communication
View screensaver on your laptop or computer. 
Attend the various committees if invited. 
Read Posters
Access Yammer
Read the Newsletter

6 ICT or HC Support

For Information Communication Technology(ICT) support regarding
hardware or software you will have to log a call by sending an email
to [email protected] 

For Human Capital (HC) support also known as HR, you will have to
log a call by sending an email to [email protected] 

7 How to book Meeting rooms?

Meeting rooms are open to be used by all
employees. To book the meeting room you have
to open Ms Outlook, create a meeting invite,
browse the RMA global address list and select a
meeting room of your choice. 

Note! The meeting room must be included in the meeting invitation
to confirm availability and reservation. Meeting rooms under the
heading Exclusions are excluded from public or employee usage
and have a different booking/reservation procedure.

8 Understanding the RMA lingo

At RMA we use a great number of acronyms and abbreviations. Here are
some of the acronyms that will make a difference in your first day, week
and month. Learn them!

AUG - Augmentation Policy IOD - Injury on Duty
ASR - Annual Salary Review KPA - Key Performance Area
BM - Branch Manager MSP - Medical Service Providers
CA -  Clinical Associate MVA - Motor Vehicle Accident
CCA - Clinical Claims Adjudicator NIHL - Noise Induced Hearing Loss
CF - Compensation Fund PDP - Personal Development Plan
CJP - Commuting Journey Policy SCA - Senior Claims Assessor
ExCo - Executive Committee TTD - Total Temporary
FET - Further Education and Training Disablement

ODMWA - Occupational Diseases in Mines & Works Act
FAIS - Financial Advisory and Intermediary Service Act, 2002
COIDA - Compensation for Occupational Injuries & Diseases Act, 130 of
1993
OHSACT - Occupational Health and Safety Act

Our Systems

DAY TO DAY systems
)

1 Employee self service

RMA uses Sage VIP Employee Self Service (ESS). The system is used
by all employees to capture and update their personal details, to
view and download payslip, IRP5. Employees also apply for leave on
ESS. 

2 Learner Management system

All Learning and Development (L&D) activities are managed on the
Learner Management System (LMS). Employees are able to book
internal courses on the LMS, register for online courses, complete
Personal Development Plans (PDP) and other relevant activities.
The LMS is integrated with LinkedIn learning and therefore you will
have access to thousands of online courses

3 Peformax

Peformax is a system RMA uses to manage performance. Employees
and managers develop KPAs and track performance on the system. 

4 E - Talent

 At RMA we use e Talent for recruitment. The system is used for
advertising job vacancies, managing applications,
sourcing candidates etc. 

Stay young,
hungry and dare
to innovate.

See you soon.......