RMA Induction 2021 v2

Welcome to the C 3 Induction programme 

–ALL YOU NEED TO KNOW
ABOUT THE RMA WORLD.

Caring causes at triple effect. C 3- Caring, Compassionate &
Compensation

A warm welcome to our New CEO Mandla Shezi

We are delighted to announce that Mandla Shezi has
assumed office as RMA’s new Chief Executive Officer on
1 July 2020, taking over from former CEO Jay Singh, who
has retired at the end of June.

In his new position as CEO, Mandla will continue to
provide strategic and managerial leadership jointly with
the RMA Executive Team to execute the company’s
strategy and to work with all of us to take RMA to the next
level of growth and development.

Life

matters to Us.

about the RMA
world...

1. Who is RMA?

Founded on 1 June 1894, Rand Mutual Assurance (RMA) has over 120 years been
handling the administration of claims for occupational injuries and diseases according
to the Compensation for Occupational Injuries and Diseases Act (COIDA). Our clients
are in safe hands with us, we are passionate about caring for the lives of claimants and
their families. Our organisation embodies its brand promise of caring, compassionate,
compensation at every level of the organisation.

RMA has the License to administer claims for both,

Class IV (Mining)

Class XIII (Iron, Steel, Metal and related industries).

Within the RMA Group, there are more insurance product offerings uniquely designed
to offer 24-hour cover against injuries to close the gaps not covered by COIDA, as well
as a market-leading IT compensation solution.

The Rand Mutual Assurance Company Limited (RMA) is a mutual assurance
organisation which is owned by its policy holders. RMA operates in terms of section 30
of the Compensation for Occupational Injuries and Diseases Act, 130 of 1993 as
amended, under license from the Minister of Labour. The RMA Group also operates
under both short and long-term insurance licences issued by the Financial Services
Board (FSB). Three additional operating entities form part of the RMA Group and are
also indirect subsidiaries of RMA, namely: Rand Mutual Admin Services, Rand Mutual
Technology Solutions and Rand Mutual Property Holding.

2. Where to find us?

We have regional walk-in branches offices in South Africa and satellite offices in
Mthatha (Eastern Cape), Mozambique and Lesotho. Our head office is in Parktown,
Johannesburg.

5. Our Values3. Our Vision

To be the leading insurance provider and administrator of employment injury- and
health-related benefits and niche insurance solutions through a world-class integrated
IT system.

4. Our Mission

To provide quality, cost-effective and compassionate insurance services at the
highest standard.
To deliver service excellence to all stakeholders taking into account global best
practice.
To observe the highest standards of integrity and good governance practices
at all times.
To optimally manage capital, reserves, provisions and other assets.
To develop, nurture and empower our staff to enable them to
perform at their optimum output levels.

At RMA we are about people. We cannot
be successful without creating and

maintaining trust among our stakeholders.
We build that trust through:

Caring for the wellbeing of our people;
Treating others with dignity and respect;

Being honest in all that we do;
Delivering the right service, first time;
Empowering our people to use their initiative;
Taking responsibility for our actions and helping

others to be responsible for theirs;
Sharing knowledge; and working as a team.

6. Our Products Augmentation Policy

COID Cover The Augmentation Policy is
a top-up cover of the COID
COIDA provides for medical examination and benefit, suitable for
treatment, disability certification and employees who earn above
compensation. Similarly, when an employee dies the COID maximum payment
because of injuries sustained in the workplace or limit. This policy covers
an occupational disease, the dependents of the earnings of up to R7.5
deceased employee may qualify for benefits. million a year.

RMA Funeral Cover Group Personal Accident

RMA has designed a funeral cover to GPA offers cover in the
ensure that employees and their families will have event of a non-work-related
a dignified funeral and that the costs involved with accident such as a motor
planning a funeral are met. vehicle accident, to help
reduce the financial burdens.
Accidents covered exclude
assault and hazardous
pursuits.

Commuting Journeys Policy (CJP)

The Commuting Journey Policy (CJP) covers the death or
injury of an employee while travelling to and from work on a
reasonably direct route. You can help give your employees
loved one’s peace of mind with cover for injuries.

International Cover IT Solutions

Ensures that To help make running your business more
employees who work effective and easier, RMA has an integrated,
outside South high-powered IT system for the administration,
Africa can still enjoy adjudication and processing of compensation
cover for occupational claims. The system is supported by sound
injuries or diseases. business processes and workflows.

EVP

At RMA we don't work, we live our
passion.
)

Why you work for
RMA?
)

)our Employee Value Proposition - evp)

At RMA we don't work, we live our passion. We have stood the test of
time because we value our people. We invest in all RMA'ers through
learning development programmes, career development, competitive,
market-related remuneration and benefits. We offer an attractive work
environment that includes flexible working hours, team building sessions,
year-end functions, employee wellness, word class technology and
equipment.
We appreciate diversity and inclusion.Our culture is conducive to
innovation by supporting RMA'ers with innovative ideas through our
Innovation forum. We recognise and celebrate excellence.

FUN FACTS

RMA is the fastest growing Mutual Insurance company in South Africa.

https://web.microsoftstream.com/video/28fcb535-f16c-
4655-b966-c9235a43b009

HOW TO KEEP YOURSELF,
YOUR COLLEAGUES & THE
COMPANY SAFE
)

)What is ethics?)

Knowing the difference between right and wrong in the workplace and doing
what is right.Business ethics sensitises managers and employees as to how
they should act at work when:

1. Interacting with colleagues
2. Interacting with clients
3. Interacting with all other stakeholders

)The RMA ethical Values

Honesty, integrity, promise-keeping, loyalty
Autonomy, privacy, dignity, courtesy, tolerance, acceptance
Accountability, pursuit of excellence
Compassion, consideration, giving, sharing, kindness, loving
Procedural fairness, impartiality, consistency, equality, due process,
equity
Law abiding, community service, protection of the environment

Our Ethics Helpline And Whistle Blowing

Free call - 0800 21 22 56 24 hours Tip-offs Anonymous (Deloitte)

Email - [email protected]
Free Fax – 0800 00 77 88

Free Post – KZN 138, Umhlanga Rocks, 43

What i need to
know on day 1....
)

We are delighted to inform you that we have officially moved from 22 and 23
Wellington Road to our newhome located at no 10 St Andrews Road,
Parktown Johannesburg.
Our move to a new home is about continuous collaboration and cohesive
environment to execute our brand promise of caring, compassionate
compensation at every level of the organisation.
We believe that the new office space will offer us an opportunity to work
closely together in pursuit of reaching our strategic goals. We are confident
that this move will positively affect our working relationships and improve
service delivery to our stakeholders, enabling us to:

2 Parking Rules

Please adhere to the parking Rules and Regulations by paying attention to
the following parking facilities don’ts:

Do not park in reserved bays
Do not park in another tenant’s bay
Do not double or illegally park in the drive lanes
Do not park in a way that obstructs traffic or the view of other drivers/users
Do not park on bays reserved for disabled persons
Do not park on any other un-demarcated space

3 Dress code

You must dress to impress on your first day. Your attire must be acceptable
for a working environment. RMA expects employees to dress appropriately
in business casual attire.

4 How do i communicate at rma?

We have a great ICT department that provides us with world class
communication platforms and equipment. We use the following to
communicate:

Yammer is an organisation social media platform. You will
be able to share, create and edit content across your
business

Skype for business is used by RMA'ers to chat(instant
messaging), audio and video calls and online meetings.

Note! At RMA we don't have landlines, we only use Skype
for business to make calls.

Email is widely used for communication.

5 How do i keep up-to -date with what's
happening at rma?

To keep up-to- date you must read, attend and view the following:

Attend engagement sessions e.g Town hall
Access the RMA SharePoint site
Access the RMA Intranet site
Read email communication
View screensaver on your laptop or computer.
Attend the various committees if invited.
Read Posters
Access Yammer
Read the Newsletter - RMA Pulse

6 IT/or hc/Support

For Information Technology(IT) support regarding hardware or software you
will have to log a call by sending an email to [email protected]

For Human Capital (HC) support also known as HR, you will have to log a
call by sending an email to [email protected]

7 How to book Meeting rooms?

We have meeting rooms at both buildings i.e 22 and
23 Wellington Rd. Meeting rooms are open to be used
by all employees. To book the meeting room you have
to open Ms Outlook, create a meeting invite, browse
the RMA global address list and select a meeting
room of your choice.

Note! The meeting room must be included in the meeting invitation to
confirm availability and reservation. Meeting rooms under the heading
Exclusions are excluded from public or employee usage and have a
different booking/reservation procedure.

8 MEETING ROOM LIST

Meeting rooms at 22 Wellington Road, 1st floor
• Ehubyeni
• Isibaya
• Khoroni
• Kopanong
• Lekgotla

Meeting rooms at 22 Wellington Road, 2nd floor
• Pilgrims Rest
• Create
• Cullinan

Meeting rooms at 23 Wellington Road, 1st floor
• Plutonium
• Titanium
• Cobalt

Meeting rooms at 23 Wellington Road, 2nd floor
• Einsteinium

9 Understanding the rma lingo

At RMA we use a great number of acronyms and abbreviations. Here are some
of the acronyms that will make a difference in your first day, week and month.
Learn them!

AUG - Augmentation Policy IOD - Injury on Duty
ASR - Annual Salary Review KPA - Key Performance Area
BM - Branch Manager MSP - Medical Service Providers
CA - Clinical Associate MVA - Motor Vehicle Accident
CCA - Clinical Claims Adjudicator NIHL - Noise Induced Hearing Loss
CF - Compensation Fund PDP - Personal Development Plan
CJP - Commuting Journey Policy SCA - Senior Claims Assessor
ExCo - Executive Committee TTD - Total Temporary Disablement
FET - Further Education and Training

ODMWA - Occupational Diseases in Mines & Works Act
FAIS - Financial Advisory and Intermediary Service Act, 2002
COIDA - Compensation for Occupational Injuries & Diseases Act, 130 of 1993
OHSACT - Occupational Health and Safety Act

Our Systems

DAY TO DAY systems
)

1 Employee self service )

RMA uses Sage VIP Employee Self Service (ESS). The system is used by
all employees to capture and update their personal details, to view and
download payslip, IRP5. Employees also apply for leave on ESS.
http://rma-vip-02/ESS/Default.aspx

2 Learner Management system

All Learning and Development (L&D) activities are managed on the Learner
Management System (LMS). Employees are able to book internal courses
on the LMS, register for online courses, complete Personal Development
Plans (PDP) and other relevant activities. The LMS is integrated with
LinkedIn learning and therefore you will have access to thousands of online
courses
https://lms.randmutual.co.za/

3 Peformax

Peformax is a system RMA uses to manage performance. Employees and
managers develop KPAs and track performance on the system.
http://peformax5.pmaxonline.com/PerformanceRoadmap.html

4 e Talent

At RMA we use e Talent for recruitment. The system is used for
advertising job vacancies, managing applications, sourcing candidates etc.

https://randmutual.co.za/careers

Stay young,
hungry and dare
to innovate.

See you soon.......