How to Choose Best Call Centre Headsets in 2022

How to Choose Best Call Centre Headsets in 2022

Choosing the best call centre headphones for your employees will help them
increase their work efficiency and make your customers gain a better
experience. Especially if you have an open office floor plan, using a premium
quality headset will help the agents avoid distractions caused by background
noise. This article discusses the ten most effective headsets that call centre
agents will be using in 2022.

Jabra Biz 2400 II

One of the most popular headsets, the Jabra Biz 2400 II comes with the following
features:

 A USB connection
 Intuitive call controls
 HD voice technology
 A 360 swivelling boom microphone
It also has a Peakstop feature, which eliminates sharp breathing and popping
sounds. The intuitive call controls present on this model feature an answer and
end call button and two programmable buttons.
Available at affordable prices, this Jabra Biz model can be the most suitable
option for your call centre.

Sennheiser CC 550 IP

The CC 550 IP headset manufactured by Sennheiser offers excellent sound and
voice clarity and thus is a perfect option for call centre agents. A USB connection
and background noise cancelling are the two key features of these headsets,
which allow call centre employees to focus on their work.

In addition, these headsets also have a noise reduction feature that removes
audio interference. ActiveGard technology is installed here that provides
protection from sound surges and acoustic shock.

Plantronics Voyager Focus

In this stereo headset manufactured by Plantronics, active noise-cancelling
technology is used. Because this headset has soft and comfy memory foam ear
cushions, people can wear them throughout the day. One of the biggest
advantages of this headphone is that, unlike others, it features three
headphones.
The microphones used in this wireless headset cancel background noise and
thus can be an ideal option to conduct clear calls amid noisy and loud
environments.

Logitech H650e

One of the most affordable call centre headsets available in India, the Logitech
H650e comes with many beneficial features.

 The built-in noise cancellation feature makes this headset ideal for call
centres that sometimes get noisy and busy.

 It also has an excellent echo-cancelling feature that makes the sound and
voices of both parties clear and crisp.

Jabra Pro 9450 Midi-Boom Headset System

This is another headset system manufactured by Jabra and is famous for offering
convenience and flexibility. It can be connected easily to desk phones and PCs.
The beneficial features are as follows.

 Wideband sound with superior noise cancellation technology ensures a
great calling experience for both callers and wearers.

 It has a wireless range of about 450 feet, which provides the call centre
agents with a lot of roaming ability when they need to leave their desk to
do the necessary research for any caller’s request.

Plantronics CS540 Wireless and Convertible Headset

If you are looking for something stylish, you can choose this slim black headset
manufactured by Plantronics. It is the best alternative to heavy and bulky ones
and thus can become the hot favourite among your employees. The benefits are
as follows.

 Employees can customise it according to their wearing preferences.

 There is an extended boom microphone that reduces ambient noise.

 The roaming range is 350 feet.

Sennheiser SC 660 Headset

It is a wired telephone headset manufactured by Sennheiser. This product works
well in both office environments and call centres. The most noticeable feature
of this headset is its dual earpieces that employees can effectively use for
making customer calls that need high focus and clarity.

Because there is a USB connector, your employees can use multiple devices to
receive customer calls. It is also an excellent option for all-day sessions.

Koss CS100

Over the years, Koss has manufactured some of the best call centre headsets
and has become highly popular in the industry. The noise-cancelling microphone
used in these headsets makes them ideal for any call centre.

Apart from the clear audio quality, what has made Koss even more popular is
the lifetime warranty it offers.

Bose Quiet Comfort 35

As a call centre professional, you must have heard the name of Bose, one of the
leading headset manufacturers over some decades. Bose’s headphones also
effectively filter out ambient background noise.
Key components you can find in a Bose headset include:

 Customisable noise cancellation
 Comfortable earplugs
 Dual microphones

Cisco 500-Series Headsets

Whether you want to purchase wireless or wired headsets, you can choose
Cisco. These 500-Series headsets manufactured by Cisco have power noise
cancellation, which reduces background interference and improves the voice of
the user. This setup will ensure crystal clear conversations, which will, in turn,
make your customers feel happy.
To make hands-free business calls, one can connect a Cisco headset with their
Bluetooth-enabled smartphone.

Ending Note

Many companies provide the best VoIP solutions. So, to purchase call centre
headsets of the highest quality, you can approach them without any worries.
However, before you place your order, do not forget to check the company
websites.

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