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For patients, staff, visitors and volunteers WorcestershireWay

WorcestershireWay

NOVEMBER 2016

Page 3 Page 4-5 Page 7
Team Haem raise Years of service honoured Vision, Values and Focus
thousands at Long Service Awards for 2016/17

Recognition for Worcestershire’s
outstanding hospital mentors

Dr David Jenkins receives his Long Service Mentor award

Mentors from Worcestershire Acute make such a difference to the students they Redditch, Kidderminster Hospital and Pictured from top:
Hospitals NHS Trust have been recognised work with and offer our congratulations to Treatment Centre and Worcestershire Royal Rebecca Clarke receives her Outstanding Mentor: Nurse
for the outstanding contribution they this year’s winners.” Hospital. award
make to University of Worcester students’ Anna Meredith receives her Outstanding Mentor: Midwife
learning and training. Jane Perry, Associate Head of the University This success comes after the nursing award
of Worcester’s Institute of Health and education team at the trust was only one Angela Goulden receives her Outstanding Mentor: AHP
The Mentor Awards, held at the University Society, said: “Excellent mentors are the of two trusts nationally whose mentorship award
of Worcester Arena, acknowledged the key to successful practice learning for many programmes were rated as good across the Joan Lowe receives the Outstanding Practice Learning
fantastic support and advice being offered students. board by the Nursing and Midwifery Council Environment award on behalf of the Outpatients
by hospital staff to university students in (NMC). Department at Kidderminster Hospital
training. “In holding this award ceremony each
year, we recognise and celebrate the Our award winners:
Worcestershire Acute Hospitals NHS Trust professionals who make an outstanding
staff were awarded in the categories of contribution to our students.” Outstanding Mentor: Nurse - Rebecca
nurse, midwife, allied health professional Clarke, Worcestershire Royal Hospital
and long service mentor. The trust also Throughout the NHS, mentors are key Outstanding Mentor: Midwife – Anna
received the Outstanding Practice Learning to successful practice learning for many Meredith, Wyre Forest Community
Environment award for the Outpatients students. The awards ceremony celebrated Midwives
Department at Kidderminster Hospital and the work of nurses, midwives, ambulance Outstanding Mentor: Allied Health
Treatment Centre. staff and social workers who make an Professional – Angela Goulden,
outstanding contribution to the student’s Alexandra Hospital
Sarah Needham, Lead Nurse for Education, experience. Staff were nominated for an Long Service Mentor: Dr David Jenkins,
said: “We’re proud to support this year’s award by their students and colleagues. Worcestershire Royal Hospital
Mentor Awards in recognition of the Outstanding Practice Learning
commitment of our staff to student Worcestershire’s acute hospitals offer Environment – Outpatients
learning. On behalf of the trust I would like pre-registration nursing and midwifery Department, Kidderminster Hospital
to say thank you to all our mentors who placements across the Alexandra Hospital, and Treatment Centre

FFoorr ppaattiieennttss,, ssttaaffff,, vviissiittoorrss aanndd vvoolluunntteeeerrss

2 WorcestershireWay November 2016

Welcome Hospital porter in the

running for national health
heroes award

in the delivery of patient care yet rarely get
praised for the work they do.

Caragh Merrick, Chairman of Worcestershire The awards received over 500 entries.
Acute Hospitals NHS Trust Selected by a panel of industry judges,
Stephen and the other finalists were chosen
Welcome to my first column in this, our for their ability to put patients first, to act
new Trust newspaper. Since starting as positive role models to colleagues and to
in my role I have started to meet staff overcome personal challenges in their lives.
and key stakeholders and in the coming
months my aim is to meet as many of The names of those shortlisted as regional
you as possible.
winners, including Stephen, will now go
My immediate priority has been to
work towards providing a stable and forward to a public vote to choose an overall
permanent leadership team and I hope
to be able to announce a permanent A porter from Worcestershire Royal Stephen said: “I became deaf 15 years ago national winner in each category.
chief executive by the end of November. Hospital is in the running for a national Our
Following this we will be able to appoint Health Heroes award – and he needs your as a complication of flu. It was a shock
to other senior positions. vote to help him secure the title.
but I was determined to turn the situation Our Health Heroes awards, created by Skills
I know that everyone is involved in Steve Hartman is a national finalist in the
preparing for our CQC re-inspection and Operational Services Worker of the Year around. Over the course of two years I for Health and the National Skills Academy
I want you to know that everything that category.
you are doing is greatly appreciated as is learned to sign and lip read, and followed for Health, in partnership with UNISON
your commitment to providing the best He was nominated by colleagues from
possible care every day. Our staff are our Worcestershire Royal Hospital and his that up with a teaching degree so that I celebrates the nearly 800,000 staff across the
greatest asset and I know that you are previous workplace, Basildon Hospital, for
a great group of people and we can do his compassionate nature and his tendency could pass my skills on to others. UK’s health sector who work as healthcare
great things here. to go above and beyond for his colleagues
and patients. Although Stephen is deaf, he assistants, assistant practitioners, porters,
In four years’ time my ambition is that has embraced his role and taught fellow
the CQC comes into this trust and rates members of staff sign language. “At Basildon Hospital I began teaching staff cleaners, caterers, maintenance workers and
our service as outstanding. I’m not saying
it is going to be easy, it isn’t, but my view to sign to help deaf patients who can find administrative staff by encouraging people
is that if you are not going to have that
as an ambition why bother? hospitals a very frightening place. Now I am who have benefited from their support to

Meeting with stakeholders and in Worcester I am starting to do the same share their stories.
improving our reputation is a key part of
my role and I have been encouraged by Your patient journeything.”
the amount of support we have across
Worcestershire and everyone I have met. The awards celebrate the exceptional
MPs, councillors, our CCGs and the public contribution made by healthcare staff
want us to do well. To vote for Stephen as Operational
Services Worker of the Year visit: www.
Having lived in Worcestershire for more skillsforhealth.org.uk/ohh-vote until 14th
than 30 years this is my local trust, and
it cared for my late parents. I saw this November 2016
trust through their eyes and my own is important to usincluding hospital porters, emergency care
as a carer. It has always meant a great assistants and admin officers who are crucial
deal to me and I am proud to have been
appointed to this role and I look forward Whatever your experience, please let us know so that
to working with you all too.
Your patient jwoeucarnnconetinyueitso imimprovpe ortant to us
I can be contacted on the following There are lots of routes you can take:
email address wah-tr.worcsacute-
[email protected] and look forward to Whatever your experience, Friends & Family Test Contact Healthwatch
meeting as many of you as possible in please let us know so that Worcestershire
the coming months. Would you recommend us
we can continue to to friends and family? Simply Email: [email protected]
improve complete a card and pop into the Visit: www.healthwatchworcestershire.co.uk
Friends & Family postbox before Call: 01386 550264
leaving. If you haven’t seen one,
ask a member of staff.

There are lots of routes Contact our Patient
you can take: Experience team

Complete a survey Email: [email protected]

We have a range of surveys you can fill in Write to:
on the bedside Hospedia system. Please The Patient Experience Team
ask if you need help to complete it. Worcestershire Acute Hospitals
NHS Trust, 3 Kings Court (1st Floor),
We also take part in national surveys Worcestershire Royal Hospital, Charles Hastings
where a small, random sample of Way, Worcester WR5 1DD
patients will be contacted and asked for
their views. Visit: www.nhs.uk or
www.patientopinion.org.uk

For patients, staff, visitors and volunteers

Patients Respect Improve and Dependable Empower
Innovate

Taking PRIDE in our health care service

November 2016 WorcestershireWay 3

Team Haem raise thousands Patients getting
home quicker thanks
to new pharmacy role

Congratulations to our 29 staff and “Cure Leukaemia have funded my post received from patients has been amazing. Pharmacy Technician Janet Lowe (right) speaks
patients who ran the Birmingham Half since 2009. During that time I have put Their kind words and generous donations to a patient in the discharge lounge.
Marathon – and raised more than £19,000 many patients into trials in my role as a have been quite humbling.”
for Cure Leukaemia in the process. Haematology Research Nurse. The creation of a new pharmacy role
Former patient Victoria Bennett said: “In at the Alexandra Hospital is ensuring
Dr Nick Pemberton, haematology “Some of the team were experienced January 2013 I was diagnosed with Acute patients who are ready to leave
consultant, persuaded colleagues – along runners, with a triathlete and a few others Promyelocytic Leukaemia. hospital are benefitting from a speedier
with three former patients - to take part who were on their third or fourth half discharge and better information.
as ‘Team Haem’ and fundraise for the marathon. Around half of Team Haem “I was lucky though. I was being treated
Birmingham based charity that funds were running their first half marathon; by an amazing team of doctors, nurses Following close team working between
research nurses across the West Midlands others had never contemplated running and other hospital staff who always gave the discharge lounge staff and the
and supports research into Leukaemia. as a pastime until Nick told them they me every reason to be positive about pharmacy team, a Pharmacy Technician
really wanted to run Birmingham for Cure the outcome and the care I received role has been introduced to ensure
Kate Arthur, Haematology Research Nurse Leukaemia. throughout was second to none! They do patients receive a quicker prescription
at Worcestershire Acute Hospitals NHS such a fantastic job and I owe them so service.
Trust, said: “The support and encouragement the team much. “
The presence of new technician Janet
Improved experience for dialysis patients Rowe in the discharge lounge also
means that patients with more complex
Patient Margaret Priest undergoing haemodiafiltration, with ward sister Grace Malabanan. Foundation Trust, has also undergone medication can get a better level of
a makeover, with the walls painted understanding about their prescription.
Patients undergoing renal dialysis at Seven of the 20 dialysis stations in the in warmer tones and new flooring
Kidderminster Hospital and Treatment satellite unit now offer haemodiafiltration throughout. The new way of working also means
Centre are benefitting from an improved which works by removing more there is a stock of medication in the
experience, with access to a newer form of toxins from the body than traditional Julie Hughes, Ward Manager at the Renal lounge, so patients waiting for their
dialysis and a refurbished environment. haemodialysis. The unit, which is run Dialysis Unit, said: “Our patients have prescription can receive continued care,
in partnership with Dudley Group NHS welcomed the upgrades to the department. and not miss out on their prescribed
Haemodiafiltration cleans the blood dosage while waiting to return home. A
in a better way, which is brilliant for medicine cabinet has also been installed,
those patients who find that traditional saving multiple trips to the main
haemodialysis leaves them feeling unwell. pharmacy.
We are hoping, over time, to replace all of
our machines. The idea came from Senior Staff Nurse
Donna Preston, working with Specialist
“The whole unit has also undergone a Pharmacist Chris Parry.
refurbishment, with warmer colours chosen
as a direct response to patient feedback. Donna said: “I’m really proud of this
Renal patients often feel the cold, so we and how we all came together to make
have created a cosier feeling and the it work. Anything that makes patients’
whole environment feels much cleaner and lives easier and helps staff to be more
fresher.” efficient is a result. Not only does it
mean patients can get home quicker and
Patient Margaret Priest has been receiving with more information, the swift service
dialysis for 20 years. The 76-year-old, who also improves patient flow and frees up
has been having treatment at Kidderminster beds for surgical patients coming out of
since August, said it was nice to come to theatre.”
such a lovely environment. “I’m here three
mornings every week so things like that do Give us your ideas
make a difference,” she added. “It’s lovely
here.” What would you like to see in the next
edition of Worcestershire Way? Perhaps
The unit currently treats 80 patients across you are a patient who has an amazing
two sessions, six days a week. story to tell about the treatment you have
received? Or are you a member of staff
whose team is working on an innovative
new project? Maybe you run a support
group and would like to advertise when
the next session is taking place? Whatever
your idea, please let us know by emailing
[email protected] or calling
01905 760453.

For patients, staff, visitors and volunteers

4 WorcestershireWay November 2016

Flu champions 1,400 years of service
honoured at Long Service
Awards

More than 60 per cent of our staff had
received their annual flu vaccination at
the time of going to press – well on the
way to our target of 75 per cent.

We are encouraging as many staff as
possible to get their flu jab and protect
themselves, their patients and their
families against flu.

Flu is a serious illness that can result in
death. The vaccine provides the best
protection against an unpredictable
virus, so be a flu fighter and have the
jab.

The flu jab can’t give you the flu

• It’s impossible to get flu from the A staggering 1,400 years of NHS service by Worcestershire Acute Hospital Trust, said: silver paperweight for 25 years of service.
having the flu jab because the 54 members of staff from Worcestershire “Our hospitals have a very special place in
vaccine doesn’t contain live viruses. Acute Hospital Trust has been honoured at people’s hearts - they are not businesses or “Our Hospitals have a
A very small number of people a Long Service Awards ceremony. factories - they are very special places, and very special place in
experience side effects such as it’s a privilege to be part of a workforce people’s hearts”
aching muscles, but this is simply the Members of staff who work for the trust providing quality healthcare services in the
immune system responding to the received awards for either 25 or 40 years community. Chris Tidman, Chief Executive
vaccine. of service, hard work and commitment
to Worcestershire Royal Hospital, “My priority is that our staff are recognised The Long Service Awards were created by
The vaccine is one of the safest in the Kidderminster Hospital and Treatment and feel valued for the amazing work that the trust to recognise, acknowledge and
world Centre and the Alexandra Hospital. they do. These awards demonstrate the congratulate the exemplary work carried
commitment each person has made over the out by staff across each of its three hospital
• Seasonal flu vaccine is given to Those receiving an award were invited to years and what they continue to do for the sites.
millions of people in the UK each bring a guest to share in their special day trust. I congratulate them all on reaching
year. The specific strains of flu that and enjoy afternoon tea at the Chateau such a tremendous milestone.”
are included may change from one Impney on Thursday 29 September.
year to the next, but vaccines are Members of staff were presented with a
still thoroughly tested and are safe. Chris Tidman, Chief Executive for glass trophy for 40 years of service, or a

You need the vaccine every year 40 years - Patrick Gaffney, Senior Orthopaedic Practitioner, Worcestershire

• If you were vaccinated last year, Royal Hospital
you joined to fight against flu
and took an extra step towards Worcester “My place of work may have changed, but
excellent patient care. Please do the Royal Infirmary the attitude of my colleagues hasn’t - we
same again this year. You won’t be in Castle all work part of a team and do all we can
protected against the new strains of Street, before to create a warm friendly atmosphere for
flu that are circulating. being asked patients. I love the people I work with and
to work in what I do. Working in this job is a vocation
Pregnant women can be vaccinated the plaster and I look forward to many more good
room. He is years.”
• Pregnant women can have the now based at
flu vaccination at any stage of Worcestershire What his colleagues say:
their pregnancy. Vaccination helps Royal Hospital.
protect women during pregnancy “Patrick has a ‘gift’ for joints, bones, x-rays,
and their babies for up to 6 months He said: “I can plasters and splinting - he just knows how
after they are born. say without to do things and he knows when things
a doubt that aren’t right. He is a great teacher to all the
Patrick has worked for the Trust for 40 working for other ‘Plaster Practitioners’ and will also
years - first as a porter at the former the NHS in extend his knowledge with A&E staff and
Worcestershire the Doctors. He always stays until the clinics
has changed have finished, the wards don’t need any
my life. Helping plasters changed, and has even been known
people with to visit nursing homes if a patient has been
broken bones, too unwell to get to clinic. Nothing is ever
setting casts too much for Patrick to do for patients or
and splints, and knowing they will heal and colleagues.”
get better is so satisfying and rewarding.

For patients, staff, visitors and volunteers

November 2016 WorcestershireWay 5

25 years - Michelle Franklin, Estates Clerical Officer Congratulations and thank you to all our long
at the Alexandra Hospital, Redditch serving members of staff

Michelle began her career working in She said: “Working at the 40 years
the finance department at the former Alex is very worthwhile Glenis Adams, Matron - Kidderminster
Bromsgrove and Redditch Health and rewarding, there’s a Linda Batchelor, Personal Assistant - Worcester
Authority, continuing in her role when real sense of community Margaret Chivers, Healthcare Assistant - Worcester
Worcestershire Acute Hospitals NHS here and it’s good to know Patrick Gaffney, Plaster Technician - Worcester
Trust was formed in 2000. She made a you’re working for the good David Stephens, Technician - Alexandra
move into the estates team in 2008 and, of local people. Twenty five Andrew Williams, Porter - Kidderminster
according to her colleagues, has been years is a long time, and I
the ‘mainstay’ of the department full of couldn’t have done it unless 25 years
engineers ever since. As part of her role I really enjoyed my job. Tina Bater, Radiographer - Kidderminster
Michelle manages the service contracts for Working in this department Lynette Blundell, Theatre Nurse - Kidderminster
medical devices across four sites - liaising means I interact with lots Dawn Campbell, Oncology Officer Supervisor - Alexandra
with contractors and organising engineers of different healthcare Ruth Clack, Senior Ward Manager - Worcester
to ensure our vital equipment is kept up professionals and non- Susan Clark, Ward Clerk - Alexandra
and running clinical staff who help to Michele Corbett, A&E Receptionist - Worcester
keep the hospital running. Kim Dalley, Community Midwife - Bromsgrove
I’m proud to work here and Fiona Daniels, Senior Medical Secretary - Alexandra
the colleagues I’ve worked Catherine Doran, Housekeeper - Alexandra
with throughout that time have been Jacqueline Evans, Healthcare Assistant - Kidderminster
wonderful.” Jacqueline Fowler, Senior Ward Sister - Alexandra
Michelle Franklin, Estates Clerical Officer - Alexandra
What her colleagues say: “Michelle is a Helen Gascoigne, Clinical Nurse Specialist - Alexandra
very kind lady; she has empathy and is Yvonne Graves, Senior Theatre Assistant - Kidderminster
always willing to help, no matter how busy Miriam Greenway, Surgical Co-ordinator - Worcester
she is. She is hard working and takes on Kay Gunter, MRSA Clerk - Worcester
a lot of responsibility. If you have a work Leila Harris, Catering Assistant - Alexandra
related problem Michelle will try her best Sheila Harrison, Junior Sister - Worcester
to help, she will apply her enthusiasm and Joanne Heaselgrave, Senior Physiotherapist - Alexandra
intelligence and will come back with an Jean Hogg, Phlebotomist - Kidderminster
answer - she has never let us down.” Vera Howells, Biomedical Scientist - Worcester
Genarro Ienzi, Theatre Assistant - Worcester
25 years - Jackie Evans, Healthcare Assistant, Stephen Lake, Consultant Surgeon, Worcester
Kidderminster Hospital and Treatment Centre Timothy MacCormac, Senior Pathology Mortuary Technician - Worcester
Christina McLaren, Radiographer - Bromsgrove
Jackie began her career as a Healthcare popular with patients. Jackie’s endearing Amanda Mitchell, Clerk - Kidderminster
Assistant in 1990. She started off caring for personality makes every day at work with Kathleen Muratore, Secretary - Worcester
elderly patients on Franche ward, before her a pleasure. She is kind, considerate, Julie Omar, Junior Sister - Worcester
moving to the gynaecology ward, then funny and hard working. She always shows Josephine Osmond, Housekeeper - Alexandra
the Minor Injuries Unit and, since 2004, great commitment to her role and we hope Lynn Page, Senior Medical Secretary - Worcester
Outpatients. to retain her for another 25 years!” Robert Palmer, Superintendent Radiographer - Worcester
Carol Payne, Catering Assistant - Alexandra
She said: “I get great job satisfaction from David Pearce, Biomedical Scientist - Worcester
meeting new people every day, and helping Maureen Pickersgill, Housekeeper - Alexandra
them in any way that I can. I also enjoy the Denise Price, Midwife - Alexandra
continuity of the regular urology clinics Janet Rowe, Senior Pharmacy Technician - Alexandra
that I assist with - seeing the same patients Linda Slater, Catering Supervisor - Alexandra
regularly and getting to know them is lovely, Amanda Southam, Midwife - Alexandra/Worcester
and the patients seem to like me. I enjoy Julie Thorpe, Senior Healthcare Assistant - Kidderminster
getting positive feedback. My time here Helen Turner, Staff Nurse - Kidderminster
has absolutely flown by - I’ve loved every Allison Warnes, Staff Nurse - Worcester
minute.” Dawn Webb, Scheduling and Systems Manager - Worcester
Briony Mills, Facilities Manager - Worcester
What her colleagues say: “Jackie continues Sarah Gural, Radiographer - Alexandra
to be a valued member of the team who is

Keep up to date with
our latest
news and
announcements

facebook.com/worcsacutenhs

@worcsacutenhs
www.worcsacute.nhs.uk

For patients, staff, visitors and volunteers

6 WorcestershireWay November 2016

Survey highlights Breast cancer patients fish for therapy
positive cancer care
experience groups for breast cancer survivors at
different stages of their treatment.

Nearly ninety per cent (88%) of cancer Michelle Cheeseman, a breast cancer
patients rated their hospital care as survivor from Worcester said: “I
excellent or good, according to latest heard about fly fishing through an
figures. The National Cancer Patient open evening at the Worcestershire
Experience Programme’s 2013/14 Breast Unit Haven where they had
survey of 794 cancer patients treated different people come along to talk
at Worcestershire Hospitals NHS Trust, about activities that can help with
shows performance has been maintained treatment for breast cancer.
in several key areas, with improvements
in 21 out of 62 areas. (Left to right) Annie Cowley, Michelle Cheeseman, Carrie Spry and Brenda Willis. “I had never been fishing before,
and really wasn’t sure if it was for
Worcestershire remains in the top 20% Breast cancer patients are offered many surgery to breast cancer patients, helping me, but it was brilliant, learning a
in the country for: different treatments and therapies stretch soft tissue and build up arm muscle. new skill is really positive and it felt
throughout their diagnosis, but few would very therapeutic. The lakes are in
• All staff asking patients what name expect to take up fly fishing as a way of There are psychological benefits too – amazing locations, surrounded by
they wanted to be called by helping recovery from the disease. fishing is well known as a relaxing pursuit pretty scenery which provides a really
and allows cancer survivors to take a mental relaxing environment to share your
• GP Practice staff doing everything In Worcestershire, thanks to the support of break from their treatment, meet others thoughts or concerns with other
they could to support patients the Worcestershire Breast Unit Haven and and have fun. people who have been through the
the generosity of local fishing instructors, same thing and know how you are
• And the Trust also scored above that’s just what a group of women are The local Worcestershire and Gloucestershire feeling.” Roger Patrick, Fishing for
90 per cent in the following seven doing. ‘Fishing for Life’ group, support women Life group instructor and fly fishing
areas: going through breast cancer, at different coach said: “The benefits of fly fishing
The sport which involves a fishing rod and stages of diagnosis and treatment. The are both physical and psychological or
• Staff told patient who to contact if an artificial fly as bait, emerged as a form of group meets monthly at Broad Oak Lakes, social. Spending time focussed on trying to
worried post-discharge breast cancer therapy in the United States Hanley Castle, near Malvern, providing catch trout or tie a fly in beautiful, peaceful
in the late-1990s, and is now growing in cost-free days out fishing and eating in and scenic surroundings provides a respite
• Staff gave complete explanation of popularity in the UK. picturesque surroundings. The sessions to the challenges faced elsewhere.” The
what could be done give the women the chance to learn a new Worcestershire Breast Unit Haven supports
It may sound far-fetched, but the physical skill and spend time outdoors rather than and promotes a number of activities or
• Doctor had right notes and other action of casting a line is similar to the dwell on their medical cases in a hospital therapies to support patients and improve
documentation with them physiotherapy exercises prescribed post- environment. They also act like support their quality of life, these range from
physical activities such as pilates, yoga and
• Patient always given enough privacy walking, to ‘Look Good, Feel Better’ master
when being examined or treated classes, singing groups and even dragon
boat racing.
• Patients got understandable answers
to important questions all/most of The next fly fishing session with Fishing for
the time Life is on Sunday 13 November. If you’re
interested in any of these activities, contact
• GP given enough information about the Worcestershire Breast Unit Haven on
patient’s condition and treatments 01905 733 786 or email worcesterreception@
breastcancerhaven.org.uk
• Clinical Nurse Specialist (CNS)
definitely listened carefully the last Fruit and veg stall at Alexandra Hospital
time they were spoken to
Patients, staff and visitors now have will help. This, along with the stall at the
There were 11 areas where the Trust the chance to pick up fresh fruit and Worcester site, also encourages healthy
performed within the lowest 20 per vegetables when they visit the Alexandra eating and healthy living to staff, visitors
cent of Trusts nationally and these Hospital, thanks to a new stall outside the and patients.”
areas - which include the number of main entrance.
patients being given the name of the Jeminie Patel, Dietitian at the Alexandra
CNS in charge of their care (84%), The stall follows the successful launch of a Hospital, said: “It’s so easy to buy it as you
and hospital staff giving information similar stand at the Worcestershire Royal go into work or on your way home. It’s
about the impact cancer would have Hospital site earlier this year. ideal. It’s also great to see visitors buying
on work or education (64%) – will be fruit for patients too.”
incorporated into an action plan to make It has been set up in conjunction with Fresh
improvements. Ideas 4 You, to give staff, patients and The stall has been introduced on a trial
visitors the opportunity to buy their five a three-month period and will become
Adel Makar, lead cancer clinician for day while on the hospital grounds. permanent if it’s well supported.
Worcestershire Acute Hospitals NHS Trust
welcomed this year’s survey results.“It is James Longmore, Director of Asset David Woodhead, from Fresh Ideas 4 You, Martin Long, Head of Facilities; David Woodhead
important for us to continue to gather Management and ICT, said: “We’ve worked has been selling fruit and veg since he was from Fresh Ideas 4 You, and Dietitian Jeminie
feedback from our patients on the cancer closely with the company to make sure the 12. He said: “It’s great to have a stall at the Patel, at the new fruit and vegetable stand at the
services that we offer. It is great to see stall is pitched right and hope it will be fully hospital where I’m able to provide quality Alexandra Hospital.
that so many of our patients are pleased utilised by patients and staff. I think it will pruduce for people visiting loved-ones and
with their care as we aim to give all our give a real boost to staff morale too. Part hard-working hospital staff.”
cancer patients the very best care and of the reason the stall was introduced is to
to support them through their journey. try and discourage people from smoking The fruit and veg stall is situated by the
Where our results are lower than we around the entrance of the hospital. There’s main entrance opposite the ambulance bay
would have liked, we will be looking at something about people not wanting to and is open from 8.30 – 5.30pm Monday to
these and developing action plans to smoke around fresh food, so we hope it Friday.
improve,

Over the next few months we have some
huge developments in cancer care in
the county – including the opening of
our state of the art radiotherapy centre
– so I am confident that our results will
continue to improve.”

The full survey can be viewed at: www.
quality-health.co.uk

For patients, staff, visitors and volunteers

November 2016 WorcestershireWay 7

Preparing for Our Vision, Values and
our Care Quality Focus for 2016/17
Commission visit
P Patients

The needs of our patients will determine what we do. Everyone is entitled to privacy, dignity and compassion

R Respect
We respect everyone. Treating patients, colleagues and the public as we would want to be treated ourselves

I Improve and Innovate
We improve and innovate to deliver the best patient care. Thinking innovatively, valuing patient feedback and
involving our stakeholders

Our Quality Champions have been helping D Dependable
staff to prepare for a visit from the Care We provide dependable services recognised for delivering good care. We aim to get things right first time so we
Quality Commission. will be continuously learn and improve

If you are at one of our three hospitals E Empower
during the week that starts on Monday, We want to empower staff to deliver change that benefits our patients. Taking personal responsibility for our
21 November, you may meet one or actions, challenging situations if something isn’t right
more of the Care Quality Commission
(CQC) inspectors who will be visiting us Over the coming year we are committed and meet national standards is a measure of Our Values
to take a fresh look at our services. to improving against the Care Quality an organisation’s safety.
Commission standards so that we Our PRIDE values are at the heart
The CQC is the independent regulator are no longer an organisation rated Quality and Safety of everything we do. Patients at the
of NHS and privately-run health and as ‘Inadequate’ and placed in Special centre, Respect for everyone, Improve
adult care services in England. It’s their Measures. Our work focuses on four key We pride ourselves on the quality of care we and Innovate, Dependable and
job to make sure that these services areas: provide and are committed to continuous Empower. We recruit against these
are looking after patients safely and improvement. Learning from complaints, values for every post and they guide
effectively and that they are delivering Our People - Investing in our Staff incidents and near misses will help us to our behaviours – these values are non-
high quality care. They also encourage continue to improve the care we provide. negotiable and all of us, regardless
providers of hospital and care services This includes training and development, We are focusing on reducing mortality, of grade or job title are required to
to keep improving the way they do a focus on high standard appraisals and for example with our campaign raising support them.
things so that patients can have a better a commitment to mandatory training. awareness of sepsis and by improving how
experience of care. Wherever possible we will employ our own we do mortality reviews. We are one Trust and all three of
staff to reduce the need for agency and our hospitals are needed to deliver
At a hospital trust as large as ours, locum staff. Improving our staff engagement Stabilising our Finances our acute service to Worcestershire
we expect to be welcoming around is a key focus for us. patients. Over time hospitals must
60 inspectors - many of them highly This is about us recruiting to vacant posts, be able to adapt to new national
experienced doctors, nurses and other Delivering Performance and Flow reducing our reliance on agency staff and standards and improved ways of
healthcare professionals. They’re free making sure we work within our budgets. working. Each of our hospitals play a
to go wherever they need to and Making sure that we reduce our waiting It is about treating NHS money as if it is our vital role in how we deliver our services
we expect them to visit wards and times for emergency and elective patients own. and are equally valued.
departments, and talk to as many staff
and patients as they can to get a clear We will be sharing some of the successes awareness Our Vision
impression of our organisation.
we have enjoyed recently: • Our trust is one of ten acute trusts Collaboration and partnership are also
Their visit is a follow-up on one last central to our approach in delivering
summer, when the CQC gave our trust taking part in ‘Building on the Best’, a our fundamental activities of patient
an overall rating of ‘inadequate’. This care, teaching and research. These
was very disappointing for all our staff • Our ophthalmology service is the best programme that supports improvements values determine the vision of
who had been working extremely hard Worcestershire Acute Hospitals NHS
to manage growing demand for our glaucoma ophthalmology unit in the UK, in the quality and experience of Trust to be:
services, and unsettling for all the local
people who depend on us for their care. according to the International Glaucoma palliative and end of life care Working together with our partners
in health and social care we will
Since then we have been working on Association. It was also cited as an • Our endometriosis service has been provide safe, effective, personalised
the areas where we know we have and integrated care for local people,
difficulties, and we have ramped up example of best practice by Monitor accredited by the British Society for delivered consistently across all services
our programme of improvements. by skilled and compassionate staff.
We know the inspectors understand (now part of NHS Improvement) Gynaecological Endometriosis (BSGE)
the challenges we face and we are
confident that they will see we’re • Our maternity units have been • We’ve introduced new equipment in our
making real progress.
reaccredited by UNICEF’s Baby Friendly urology theatres that can destroy kidney
We expect to receive our final ratings
from the CQC a few weeks after the Initiative (BFI) stones more effectively
inspection is complete.
• The gastroenterology team have • Our catering services have received a

published some groundbreaking bronze award from food and farming

research and taken part in six live charity The Soil Association

TV programmes devoted to health

For patients, staff, visitors and volunteers

8 WorcestershireWay November 2016

Organ Donor memorial Listening into Action
– the journey so far
Over 100 organ donors’ families and
hospital staff gathered at a memorial Chief Executive Chris Tidman talks to staff at
event at Worcestershire Royal Hospital one of the Listening into Action events.
to share in the dedication and blessing
in memory of Organ Donors. Having begun our Listening into Action
journey back in late Spring with a ‘Pulse
The event was organised to devote new Check’ survey to gauge the mood and
plaques commemorating donors who, in engagement of staff, we’re now a few
the words of Rev. David Southall, “gave months down the road and are starting
the wonderful gift of life”. to see the successes Listening into
Action (LiA) can bring.
David Southall led a service of reflection
on Saturday 10 September. David said: LiA is about changing the way we
“It was humbling to be involved in the work, allowing staff to remove the
blessing of this Organ Donor Memorial, barriers that get in the way of delivering
so many wonderful people came along quality for patients. Following the pulse
with moving and beautiful stories”. check survey, we held a series of ‘Big
Conversation’ events for staff across
Supporting ourTcWohomermceevisetttneetresa’hslisoroeuOiatmhhntOugepderrroabccgoirhaevandreasnegtrtfihphrDtCioeooehomssesanspnhiiaivbrtte,itharllieoMpleonebnuimxycsphehtneaeotrlepipaelirnnnodgcveitdoe the trust highlighting key issues and
wonderful charitiesAmies, who gatvoebuthyatonpkqsutaolitaylleqthuiopsmeent. areas that staff felt need changes or
who have signed up to the register, and improvement.

emphasised the on-going importance of We have since been through a process
involving staff developing their own
Rev David Southall, Trust Chaplain, leads the service of reflection organ donation. Donations made to ideas into changes, with leaders
identified from people at different levels
Donations made to Wards and and in different roles within the trust.
Departments
Cystic Fibrosis All 10 of our initial work-streams are
Make it possible for our all progressing with some now very
SuMppaSoukrptiipnnoggrtoiunorguourr charitableMeansthatchildren staff to give the best close to final delivery. A great example
Life support training can play with a variety possible care to our of the work are the patient education
patients, using videos that will provide patients with
of sports equipment, top quality access to education about diabetes at
equipment a time convenient to them, including
Our bcbpwheeahitinaisceghntrftiiusshtnvaiisaotenawOtldsshefulpolerharistebcalhepl aseutrxishtpioteeossrpipheirtneoalcvpleideuexspteoripernocveide information on how to administer their
the own insulin dosage.
wondwfeurofnundl cedrhfauslricgthieoasriftiuesrtheThrankand cmaortievatpingoasnsdibclaerbeyphoeslpsiibnlgetboy helping to
improve theimenpvriorovenmtheenet navnidronment and Some ‘quick wins’ that have occurred so
to buy top qtuoabliutyyetqoupipqmuaelintyt.equipment. far as a result of LiA are:
you
• Hot food available for patients in the
Donations made toDonations made to Donations made tDoonations made tDoonations made to Donations made to discharge lounge at the Alexandra
Wards and Wards and Hospital
Cystic Fibrosis Cystic Fibrosis Riverbank forDepartments Departments Our Hospitals
• Agreed plans for improvements to
Means that children Means that children Make it possible Make it possible for Early Pregnancy Assessment Unit at
us to open to new Worcestershire Royal Hospital
can play with a variectyan play with a variety children to get the Make it possible forMouarke it possible for our facilities that meet
staff to give the bessttaff to give the best the needs of people • 1 hour reduction for surgical patients
of sports equipment,of sports equipment, best care in a in the county waiting for TTO’s via pharmacy
technician support to discharge
which is vital for which is vital for comfortable possible care to our possible care to our
• Improved food selection for
patients as well as patients as well as Environment patients, using patients, using Chemotherapy patients in
top quality Millbrook Suite with additional
being fun and being fun and top quality refrigeration to store the patient
food at Kidderminster Hospital and
motivating motivating equipment equipment Treatment Centre

ThyoaunkThyoaunk The next step is to identify the next 20
workstreams that we will pursue. To
Eighty non-clinical staff at FvrisoimtoDRrotivsnheatriwibsoanisnmlmklaosdetnattoDRrhoivtn,eattrpibooanasnstmkieaedeentGIotfsiy,fotsutAawifdof uaelnnddvclioekmleomtpouenmsicaakODtoeiuonranaBatHisocyodnarssopeonmindxtsaaadstlefsetuttiDOonohnounndderaritHoaintooirrnsgssuimpnmisttgaotahd,lredseewteoiupneafsoreatrmimomeafnttGitoo:infmtcoAankitdeacedtnoovuneralotipnegs make this happen we need staff to send
Worcestershire Royal Hospital have aIfvayiolaMcbEcuhoneaimbvs’lktdirfrercooleeairnetntrmaeptbeooaiinlnsegnstaeiUbtletahKfeolrltMEcbchooneaaimvslktdifxfrercooeairnptnotrmaeptbaeooiunlnsegystareibetletwhrfe,oraOGrridfvtsis.iAt oiEdumrianfiulc:nrwderaaahiss-eintsrg.fwunedutfMibnahsacesrttikhloianieette–omoieiieectpsods:epfuisatnoonnwhosttafnfsyogrtiupbomnede@leeonerwpefcneotlidesrmhfuiMtfanahssfacestctikpihlo.nwiueectneoioieecttipeodseeeepurstntonh.otnsttancfsyoatiptbahmnelneeoenPsfwpeft.oohtleurluoyrkns/bmeea:obat0toox1hui9smts0-ptu5ieass7nef/f6fdut0ahnd4nde5idrr3aaedimcsoitnolnyguoonrnst their ideas either via a telephone call or
received training on a new defibrillator. via email to Robin Snead at r.snead@nhs.
net.
the value of your charity donations by 25% items that benefit patient care across our

The life-saving equipment is located because we can reclaim the basic rate of taxPatients hospitals.Respect
in Kings Court, where more than 300 on your gift at no extra cost to you. Improve Dependable Empower
Worcestershire Acute Hospitals NHS Trust and Innovate

During theTaking PRIDE in our health cfairerssetrvicseix months of this financial

staff are based. It means that for every £1 that gets donated year, if we had claimed Gift Aid on all

Rachel Foley, IT Business Analyst and If you wtoouoldIuf rlyiokcuehawtoroimtualabdkleleikafeudtnoodnma, atGikoiefntaoAdriomdnogaretivioiennsfoourrmsmaatoniorenincofonrtomafcattoioouunrr cdoonntaactioounrs we would have raised
extrac2o5mpm. unicatcioonmsmanudnicfuatniodnrasisainngd dfuenpdarratmisienngt:departma ehnut:ge £78,000 extra for our wards and

former nurse, asked for the defibrillator  Email: wah-tEr.mfuanil:[email protected]@Pnhohns.en:e0t190P5h7o6n0e:40d513e9p05ar7t6m0 e4n53ts!

to be installed and carried out the Or visit oWurefuOhnradvvriaseiistibnoegurewfnuenbudssirtiaeni:sgiwngGorwicfsetabAcsiutiedte: .wennhovsrc.euslakoc/puabteeos.unftho-sur.su/kf/uanbdoruatis-uinsg/fundraising
training and awareness herself. receiving donations at the Worcestershire If you would like to make a donation to

Oncology Centre and feedback shows that Worcestershire Acute Hospitals Charity you

She said: “I have always been interested there has been an increase in the number can contact the fundraising department
in resuscitation and want to teach as Respect PatieanntsIdmIpnnroovveatReespeDcetpendaabnlIdemIpnnroovvEeamtepowDeerpendable byEmpower emailing [email protected] or
many people about how to do it well. of donations and that donations have beenPatients
easier for staff handle.Taking PRIDE in ourTahkeianlgthPcRaIrDeEsienrvoiucer health care service
calling 01905 760 453.

Good chest compressions can save lives

and improves outcomes. The chances of Examples of how our charitable funds tree mural in the centre. They have

survival reduce by 7-10% every minute have been used in the last 12 months: bought some more TENs Machines

a shock is delayed; therefore to be able which are used as a drug free pain

to deliver a shock as soon as possible is • The Cystic Fibrosis team have been relief;

paramount. able to improve the sports equipment

they have available for patients; • Riverbank Children’s Ward have

“I was so pleased that 80 non-clinical redecorated their family room,

people who would not normally receive • Meadow Birth centre use their purchased more fans for the ward

training in this now know how perform charitable funds to buy their therapy and bought buddy beds so that

basic life support and how to use a oils and ‘leaves’ for new parents parents can stay overnight with their

defibrillator.” to add their baby’s name to the children.

For patients, staff, visitors and volunteers