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Media Kit 2017

Meet Ytel

Founded in 2012, Ytel creates efficient ways for businesses
around the world to communicate over the internet without the
need for a physical phone. We build amazing contact center
software, power a SIP-based network (fully-redundant
carrier-grade), and provide a Cloud Communications platform
through an easy to use API. Helping drive where we are going is
our leadership team who bring over 75 years of combined
experience from the telecom and software industries.

Our primary focus is developing cost effective solutions that
allow businesses to work smarter and save money.

Voice Text Email Direct Mail

The Power to Communicate

Our mission is to be the hub of corporate communications by
providing best in class software to ensure our customers better
attract and retain customers and improve customer communications
in a efficient and cost-effective manner.

Amazing Customer Support

Since Ytel’s beginning, we’ve solved over 100k customer support
tickets. Support isn’t something we’ve ever taken lightly, so we
created the Ytel Smart Support team to live up to this standard.
Don’t just take our word for it… We have the proof to back up the
quality of support that we guarantee to our customers.

96-100% Average Satisfaction Score

Rated by Zendesk.

24/7, 365 U.S. Based Support

Contact us by phone, email, chat and twitter any time.

Immediate Confirmation of
Support Requests

Get your questions answered in no time.

Company Owned Network

What makes us different is that our roots are in telecom (we are
a registered telephone carrier) and we’ve evolved into a
software company. This allows us to pass down extra cost
savings to customers, offer access to 24/7 U.S. based Support,
and provide redundancy through multiple company-owned data
centers across North America.

24/7, 365 Monitoring

Juniper and Cisco Certified Engineers

Network Security

SSAE16/SOC 1 Compliant

Tier-1 Connectivity

Direct access to the world’s top Voice carriers.

Accolades

2017 Top Company Cultures

Culture IQ & Entrepreneur

2016 Product of the Year, message360 API

TMC’s CUSTOMER Magazine

2015 Best Entrepreneurial Companies in America

Entrepreneur

2015 Telecommunications Leader of the Year

Internet Marketing Association

2015 Speech Technology Excellence Award

TMC, Customer Magazine

2015 Top Company Cultures

Culture IQ & Entrepreneur

2015 Customer Service Leader of the Year
Stevie Awards

20 Most Promising Contact Center Technology
Solution Providers of 2015

CIO Review Magazine

In recognition of the company’s enhancements
in cloud-based communications supporting
businesses worldwide.

Certificate of Special Congressional Recognition
Mimi Walters, Congresswoman, 45th District, California

Solutions

X5 Cloud Contact Center is built to power inbound and outbound communication for contact
centers, marketing, and sales teams. This flexible solution is cloud-based, requiring agents to only
have a computer, headset, and internet connection. Scale from 5 to 1,000+ agents within minutes
and select from an advanced feature set that supports your business needs from a high leve

Beacon VoicePath™

Within minutes, customize and send your message VoicePath, advanced soundboard technology,
by phone or text to dozens, hundreds or thousands allows agent to easily respond to inbound and
of people. Schedule or send in real-time important outbound calls through strategic pre-recorded
alerts, notifications, automated messages and audio files with the press of a button. Guiding
reminders. agents through conventional logic enables them
to navigate all potential call outcomes and
LeadBeam optimize script performance.

LeadBeam is an app designed for the lead VoiceAnalytics ™
generation industry. Using this app, lead sellers
can better manage, distribute, and track leads Automatically transcribe and index audio files in
in-real time with lead buyers. Optimizing the lead real-time with VoiceAnalytics. Modify your call
process with LeadBeam allows businesses to recordings through the detection and redaction of
maximize revenue opportunities with every lead secure credit card information or other
and remove the manual process of lead delivery. proprietary data. Advantages of keyword spotting
and call analytics provide businesses with the
technology to take a proactive approach to agent
coaching, compliance and real-time notifications.



message360 is a Cloud Communications API, built for developers, that provides the infrastructure for
businesses to programmatically communicate more efficiently. It’s one API that integrates voice, text,
email, and direct mail, with just a few lines of code.

We’ve removed the need for multiple communication platforms by offering the four core
communication channels in one API.

Built to take your applications from concept to production, message360 maintains a growing library of
integrations and connections. Choose from one of the many available helper libraries written in the most
popular web languages and platforms today. Libraries exist for PHP, Ruby, .NET, Java, Python, and
Node.js, with more added regularly.

As a registered telephone carrier, we handle over a billion voice, text, email and direct mail interactions
on our network each month. Because of this, we’re able to pass down extra cost savings to our
customers. Our pricing model works so the more you use, the more you save. We bill in per minute
increments that are a fraction of what our biggest competitors are charging.

Capabilities Text Email Mail

Voice Send and receive text Deliver transactional Dynamically update and
messages over local, and marketing emails send certified and first
Make calls on a global toll-free and short codes. on demand. class mail.
scale with industry-leading
call quality. Two-Way Communication TRANSACTIONAL FEATURES
Speech to Text Receipts Postcards
Conferencing Surveys & Polls Password Reset Letters
Notifications Notifications & Alerts Double Opt-In Area Mail
Surveys & Polls Short Codes Notifications Address Verification
Text to Speech Shipping Confirmations
IVR VERIFCATION
Custom Caller ID MARKETING First Class Mail
Special Offers Certified Mail
Automated Responses
Product Information
Newsletters
Internal & External
Updates



Get access to the world’s top voice carriers

sipPro is a robust SIP Trunking solution for businesses that was created on the ideology that
any amount of downtime is unacceptable to a business. With this in mind, we designed a
fault-tolerant voice network offering excellent quality by peering directly with Tier-1
carriers. The sipPro network is supported by a dedicated group of Voice Engineers and 24/7
U.S. based Smart Support.

Coverage Where You Need It

sipPro maintains coverage all over North America, with 98% of all routes covered for a flat
rate in the U.S. and Canada.

Features Toll-Free Origination
Toll-Free Termination
U.S. Domestic Origination CNAM / Caller ID
U.S. Domestic Termination Real-Time Provisioning API
Canadian Origination
Canadian Termination
E911

Premium Enterprise Services

Tier-1 Connectivity Redundancy Voice Engineer Tiered Pricing

Leadership

Nick Newsom

CEO & FOUNDER, YTEL
Nick has been involved in phone technology for over 20 years. From
his early days as a ham radio operator, Nick founded Ytel to give small
and medium size businesses access to call center and communications
software normally reserved for large corporations. Nick leads with
transparency and holds customer service as our number one priority.

Leadership

Matt Grofsky

CTO, YTEL
Matt provides Ytel with avenues to do things different. As a software
developer with close to 20 years experience, Matt is aggressive on
deliverables and is able to get projects done. Matt is a successful inventor and
has been founding companies with Nick over the past 15 years.

Brian Keep

COO, YTEL
Brian is responsible for all technical operations. His role is to be the eye in the
sky with one finger on the pulse. Brian and his team ensure that Ytel
customers are trained on using our solutions and provide thorough, excellent
support day in and day out.

Leadership

Sandra Finestone

CFO, YTEL
Sandra helps Ytel maintain company-wide spending financial planning. With
35+ years of financial experience, Sandra continues to keep Ytel on the path
to success.

Ken Richard

EXEC. VP/GENERAL COUNSEL, YTEL
Ken brings vast software and technology licensing and consulting knowledge
to the team. He has represented several public and private Tier-1 software
companies in his 27-year legal career. Finding solutions to customers’
challenges is the basis for his approach to business.

Let’s Be Friends! #AskYtel

Want to Know More?

View more about us here!

Visit Us Online

www.ytel.com
www.message360.com
www.sippro.io

Want Our Digits?

(800) 382-4913

Ytel Headquarters

27422 Portola Parkway, Suite 100
Foothill Ranch, CA 92610