MUS Library

Section E – Labels/Stickers

It is against the law to LV Identification Flow Chart & Label Emergency & Utility Incident Strike Label
smoke in this vehicle REF: E002 REF: E003

No Smoking Vehicle Label
REF: E001

Airline Stickers Incident Line Stickers Face Stickers
REF: E005
REF: E004 REF: E006

Plant Stickers Plant Stickers Warning Triangle Stickers
REF: E009
REF: E007 REF: E008

WODS Project AIRLINE: Triio Stickers
Substation Replacement
Telephone 0161 774 0475 REF: E012
NO:
FLASHCALL:
Induction Stickers
REF: E010 EPN Area 03301591766 / LPN Area 03301591706 / SPN Area 03301591710

Version:11/July 15

UK Power Networks Airline Stickers
REF: E011

Network Rail SA Vinyl Stickers UK Power Van Sticker A4 Name & Incident Stickers
REF: E013 REF: E014 REF: E015

51

Section E – Labels/Stickers

Plastic Underground Label QR Code Stickers Report ALL Utility Damages, Incidents, Accidents, Near Misses & Hazards
REF: E016
Integrated Operation Solutions Contract
with Anglian Water Incident Line
Tel: 0330 123 1092

For out of hours reporting, please follow contract specific procedures and
leave brief details on the Incident Line answerphone service

Anglian Water Incident Line Sticker
REF: E018

REF: E017

What are the key drivers to providing Strategic Partnership
high standards of service to our customers?
KEY CONTACT NUMBERS
Report All Utility Damages, Incidents, Accidents, Near Misses & Hazards BROAD MEASURE SHUT DOWNS FOR YOUR VEHICLE

Alliance Incident Line - Tel: 0845 437 0423 • Delivering excellent customer service • Notifying shut downs in a timely SERVICE, MAINTENANCE,
manner TYRES & BREAKDOWN
For out of hours reporting, please follow contract specific procedures along • Satisfactory completion of job
with brief details left on the incident line answer phone service • Point of contact to deal with queries Call 0870 600 4499
• Keeping customers updated with
Caledonian Incident Line Sticker status of job • Explaining the work to be undertaken If you have any issues that cannot be resolved
REF: E019 with start and finish times by calling the phone number above, please call:-
• High quality of work The Compliance & Service Centre on 0333 999 7781
• Keeping interruptions to a minimum
• Customer score of 9 to help our client ROAD TRAFFIC COLLISIONS / INCIDENTS
meet the regulatory requirement • Communicating timely regarding & WINDSCREEN / GLASS REPLACEMENT
(Plan 9) cancellation and alteration of shut
downs Call 0844 322 1698

Customer Driver Sticker A6 (24 hour line)
REF: E020
tRiio Ley Contact Car Sticker
REF: E021

Report ALL Utility Damages, Incidents, Accidents, Near Misses & Hazards Report ALL Utility Damages, Incidents, Accidents, Near Misses and Hazards Report ALL Utility Damages, Incidents, Accidents, Near Misses and Hazards

Morrison Utility Services Incident Line Morrison Utility Services Incident Line Morrison Utility Services Incident Line
Tel: 0330 123 1092 Tel: 0845 375 0805 Tel: 0845 375 0801

For out of hours reporting, please follow contract specific procedures along You must provide job reference number, site address, name of line manager, You must provide job reference number, site address, name of line manager,
with brief details being left on the incident line answer phone service your employer, operating depot and work stream your employer, operating depot and work stream

AIRLINE: Northern Power Incident Line Sticker Scottish Power Incident Line Sticker
Telephone 0161 774 0475 REF: E023 REF: E024

FLASHCALL:

EPN Area 0330 159 1766 / LPN Area 0330 159 1706 / SPN Area 0330 159 1710
Version:09/12

Date of induction............................................. InImfopromratatIinnoImtfnopromratatinotn
Employee Name...............................................
Signed ............................................................. No Loose Plant,
EquipmentNoor pMeartseorniasl to be seated
UKPN Passport Sticker to be stored ininththisisaarereaa. while the
REF: E022
vehicle is moving.

5HTL! Important Information Stickers A5 and A6 Internal Window Sticker
+H[L VM -\SS 0UK\J[PVU! REF: E026 REF: E027

Any person that moves from one site to another only Report ALL Utility Damages, Incidents, Accidents, Near Misses & Hazards
requires the visitors induction, provided they have
received a full induction within the previous 3 months. Morrison Utility Services Incident Line
Tel: 0330 123 1092
ED1son Sticker 64x52mm
REF: E025 Nothing we do is so important that we cannot take the time to do it safely

THUMBS Incident Line Sticker 98x38mm Thumbs Up Tamper-proof No Smoking
UP FOR REF: E029
SAFETY sticker 68x68mm
0330 123 1092 REF: E032
Thumbs Up Stickers
REF: E028 Incident Line Oversticker 255x45m
REF: E031
52

Section E – Labels/Stickers

It is the Driver’s Responsibility to Check and Ensure Vehicle Safety DAILY

Notice of company vehicle OVERLOADING It is the Driver’s Responsibility to Check and Ensure Vehicle Safety DAILY
regulations which should
IT IS THE DRIVER’S RESPONSIBILITY TO ENSURE THE VEHICLE IS NOT
be adhered
OVERLOADED
Check Oil, water, tyres, wheel nuts Notice of company vehicle OVERLOADING
LEGAL WEIGHT LIMITS ARE ON THE VEHICLE I.D. PLATE regulations which should
Observe: and indicators and service date IT IS THE DRIVER’S RESPONSIBILITY TO ENSURE THE VEHICLE IS NOT
24 hour breakdown or servicing call: be adhered
Incidents: Report all incidents as soon as Compliance Service Centre 0333 999 7781 OVERLOADED
possible to the Motor incident
line 0333 207 5567 (24 hour line). Check Oil, water, tyres, wheel nuts LEGAL WEIGHT LIMITS ARE ON THE VEHICLE I.D. PLATE CLEAN
WATER
Observe: and indicators and service date VEHICLE
ONLY
Towing: If towing ensure you have the
correct entitlement on your Clean water only sticker A6
licence. Incidents: Report all incidents as soon as REF: E036
possible to the Motor incident
line 0333 207 5567 (24 hour line).

Safety Drivers are personally Built up Single Dual Towing: If towing ensure you have the
Legal: responsible for their actions areas correct entitlement on your
whilst driving. Drivers are also Safety licence.
responsible for the legality of Vehicles Carriageways Carriageways Motorways Legal: 24 hour breakdown or servicing call:
their vehicle i.e. condition of Drivers are personally 0370 600 4499
tyres, lights, brakes, steering and Cars (including car derived vans) 30 60 70 70 responsible for their actions
bodywork etc. Failure to comply whilst driving. Drivers are also
may result in disciplinary action or Cars & Vans towing trailers 30 50 60 60 responsible for the legality of Vehicles Built up Single Dual Motorways
criminal/civil action. their vehicle i.e. condition of areas
tyres, lights, brakes, steering and Carriageways Carriageways
30 50 60 70* bodywork etc. Failure to comply
NO UNAUTHORISED DRIVERS Goods vehicles (not exceeding may result in disciplinary action or Cars (including car derived vans) 30 60 70 70
OR PASSENGERS 7.5 tonnes laden weight) criminal/civil action.

These are the national speed limits and apply to all roads unless signs show otherwise. The 30mph limit applies Cars & Vans towing trailers 30 50 60 60
to all traffic on all roads with street lighting unless show otherwise. (*60 if articulated or towing a trailer).

NO UNAUTHORISED DRIVERS Goods vehicles (not exceeding 30 50 60 70*
OR PASSENGERS 7.5 tonnes laden weight)

These are the national speed limits and apply to all roads unless signs show otherwise. The 30mph limit applies
to all traffic on all roads with street lighting unless show otherwise. (*60 if articulated or towing a trailer).

It is the Driver’s Responsibility to Check and Ensure Vehicle Safety DAILY It is against the law to
smoke in this vehicle
Notice of company vehicle OVERLOADING Driver’s Responsibility
regulations which should No smoking vehicle sticker A6
IT IS THE DRIVER’S RESPONSIBILITY TO ENSURE THE VEHICLE IS NOT Stickers A5 REF: E035
be adhered REF: E030
OVERLOADED
Check Oil, water, tyres, wheel nuts
LEGAL WEIGHT LIMITS ARE ON THE VEHICLE I.D. PLATE
Observe: and indicators and service date

Incidents: Report all incidents as soon as
possible to the Motor incident
line 0333 207 5567 (24 hour line).

Towing: If towing ensure you have the
correct entitlement on your
licence. 24 hour breakdown or servicing call:
0344 879 6000
Safety Drivers are personally
Legal: responsible for their actions Built up Single Dual
whilst driving. Drivers are also areas
responsible for the legality of Vehicles Carriageways Carriageways Motorways
their vehicle i.e. condition of
tyres, lights, brakes, steering and Cars (including car derived vans) 30 60 70 70
bodywork etc. Failure to comply
may result in disciplinary action or Cars & Vans towing trailers 30 50 60 60
criminal/civil action.

NO UNAUTHORISED DRIVERS Goods vehicles (not exceeding 30 50 60 70*
OR PASSENGERS 7.5 tonnes laden weight)

These are the national speed limits and apply to all roads unless signs show otherwise. The 30mph limit applies
to all traffic on all roads with street lighting unless show otherwise. (*60 if articulated or towing a trailer).

MUS Plant Control Form Report ALL Utility Damages, Incidents, Accidents, Near Misses & Hazards

PART A 3ODQW 7\SH Morrison Utility Services
Plant VRN Number Incident Line
LOCKED OFF MUS Number
&HUWL¿FDWH ([SLU\ 'DWH Tel: 0330 123 1092
SERIAL NUMBER ........................ TAG NUMBER ..........................
For out of hours reporting, please follow contract specific
SYSTEM/EQUIPMENT/CIRCUIT procedures along with brief details being left on the
incident line answer phone service
........................................................................................................
Incident Line sticker for barcode
SAFE CONDITION safety passports 105x74
TO BE LOCKED SHUT REF: E037

REASON .........................................................................................

COMPETENT PERSON

NAME ......................................... DATE .........................................

SIGNATURE ....................................................................................

TELEPHONE NUMBER....................................................................

Lock Device Serial Number........................................................... Plant control label A5
REF: E034
LOCKED OFF PART B

SERIAL NUMBER ........................ TAG NUMBER ..........................

SYSTEM/EQUIPMENT/CIRCUIT

........................................................................................................

SAFE CONDITION
TO BE LOCKED SHUT

REASON .........................................................................................

COMPETENT PERSON

NAME ......................................... DATE .........................................

SIGNATURE .................................................................................... Report ALL Utility Damages, Incidents, Accidents, Near Misses & Hazards Report ALL Utility Damages, Incidents, Accidents, Near Misses & Hazards

Lock Device Serial Number........................................................... Incident Line Incident Line
Tel: 0330 123 1092 Tel: 0330 123 1092
PART C
Nothing we do is so important that we cannot take the time to do it safely Nothing we do is so important that we cannot take the time to do it safely
SERIAL NUMBER ........................ TAG NUMBER ..........................
SYSTEM/EQUIPMENT/CIRCUIT Telecom Incident Line Sticker Magdalene Incident Line Sticker
REF: E038 REF: E039
........................................................................................................
Lock Device Serial Number...........................................................

LOTO label 113x222mm
REF: E033

Report ALL Utility Damages, Incidents, Accidents, Near Misses & Hazards You can’t use
a CAT without
Incident Line a Genny
Tel: 0330 123 1092
UK Power Networks A4L van sticker CAT and Genny Stickers 98x38
Nothing we do is so important that we cannot take the time to do it safely REF: E041 REF: E043

Avonline Incident Line Sticker
REF: E040

31452 - Cat and Genny stickers 98x38.indd 1 05/12/2019 15:43

Report ALL Utility Damages, Incidents, Accidents, Near Misses & Hazards

Incident Line
Tel: 0330 123 1092

Nothing we do is so important that we cannot take the time to do it safely

IWJS Incident Line Sticker 98x38
REF: E044

53

SPECIFICATION &
OPTIONS AVAILABLE

• Any size or shape available
• Indoor or outdoor usage
• Permanent or semi-permanent adhesives
• Window stickers available

54

aSSDnadfeeiQrtnyue,iaHocliettyraol(tSMhrH, sEEanQvan)irBnaornidgemfieenngrtasl Section F – Brochures/Flyers/Newsletters


8
? 8C
<

18527635704Br-ieDfiinregctAo4rsBBroricehf uNreew.insldedtter1A4 12pp.indd 1 Delivering what we promise

ENHVAIRNODNBMOEONKTAL

Issue 1 MUS-GD-E-001
24729 - Environmental Handbook A5 36pp.indd 1

Revision 2
0

55

56

Section F – Brochures/Flyers/Newsletters

SHEQ Plan Brochure Training Centre Brochure MUS Newsletter
REF: F001 REF: F002
REF: F003

Frontline Safety Brochure SHE Strategy Book Green Britain Book 12 pages
REF: F004 REF: F005 REF: F006

Trench Support Flyer Back to Work Briefings Purchase Order Process Handout
REF: F007 Groundworks & Major Projects REF: F009

REF: F008

Alcohol & Drugs Policy HAVS Info Pack PDA Error Guides 1, 2 & 3
REF: F010 REF: F012
REF: F011

Innovation Event Review Brochure Bi-annual Climate Survey Tender Documentation
REF: F013 REF: F014
REF: F01557

Section F – Brochures/Flyers/Newsletters

corporate
responsibility
plan

CR Plan
measuring
our success

2012/2013

Contract Awareness Briefing Work Diary Information Flyer Corporate Responsibility Plan
REF: F016 REF: F017 REF: F018

corporate ethical business
identity code of conduct
guide
Version 2
Version 1

Corporate Brochure A4 Landscape 4pp Corporate Identity Brochure A4 16pp CodeGoref eCnoBnrdituacitnBBroochku1r2epAag4es12pp
REF: F020 REF: F02061
English or Polish
REF: F019

Driving Innovation Brochures Vision & Values DL Leaflet Safe Digging Chart A5 14pp
REF: F022 REF: F023 REF: F024

Reinstatement Minimum Standards A5 Continuous Learning Rail Services Brochure
Continuous L3erdaEdritnioning
34pp REF: F025 A4L 4pp REF: F027
(May 2015)

Continuous 4LtheEdaitironning
(May 2016)

5th Edition
(June 2017)

Continuous Learning Brochures
Versions 1 - 5 A5L 28pp REF: F026

Conference Brochure 12pp NWR Postcard Review Brochure 8pp
REF: F030
58 REF: F028 REF: F029

Section F – Brochures/Flyers/Newsletters

10 Steps to Safe Digging Flyer A4 10 Steps Concertina Fold Leaflet 10 Steps Credit Card
REF: F031 REF: F032 REF: F033

ENVIRONMENTAL
HANDBOOK

Issue 1 MUS-GD-E-001 Revision 2

Be A Green Driver Leaflet Environmental Handbooks Reinstatement Booklet
REF: F034 REF: F035 REF: F036

Uploading & Loading Digger Encaps UKPN Tracksheets A4 Encaps MUS SHEQ Plans x6 versions
REF: F037 REF: F038 REF: F039

Water
Networks
Cleaning
Capability

Improving Water
Quality for Customers

Tracksheet App A5 Leaflet Mains Cleaning Capability Company Rules for Rule A5 Leaflet
REF: F040 Brochure A4 REF: F041 REF: F042

Insite Flyer Aiming for Zero Brochure Corporate Responsibility Report
REF: F044
REF: F043 REF: F04559

Section F – Brochures/Flyers/Newsletters

Directors and
Senior Managers

Safety, Health, Environmental
and Quality (SHEQ) Briefing

Signing, Lighting & Guarding Road Safety Leaflets Delivering what we promise
Minimum Standards REF: F046 REF: F047
Directors Briefing A4 12pp
To meet the demand Facts An example REF: F048

Based on contractual pay of £10 per hour and 40 hour Customer
Charter
placed on the • The business has made the decision to change to week with no additional work completed.
This equates to £1,733.33 per month. Delivering our
promise of
company’s operations, monthly pay because of operational demands. Tax Week Hours Rate Gross
we are changing from We will not be operating a weekly payroll so you Actual 1 40 10 Pay customer excellence
do not have the option to remain weekly paid. 400
• The change is unrelated to TUPE so even if you Customer Charter A5 16pp
REF: F051
weekly to monthly pay enjoy TUPE rights, you will not be able to remain Actual 2 40 10 400
on weekly pay. Add Basic 3 40 10 400

• The change to monthly pay will not mean that
any other terms and conditions change. Sick pay,
holiday entitlement and your hourly rate stay the
same as your existing contract.
ofaenrnoled1mcsatt1rrFoesentibniAcrtpurporaaidrlyyu2scl20ii01pn16sg6. daCtuets-o2f0f1&6/p2a0y17 WeeklyCthoemckolinstthly payMonth April Add Basic 4 40 10 400
1,600
February Total 133.33 1R
March 1,733.33
Smoothing adjustment (Add 0.33 week) 400 Waste Transfer Note / Multi-site waste pick up register
What do you need to do? How monthly pay worksApril 400
May 400 MUS-FM-E-003
400
• The transitional arrangement will apply across Monthly gross 400 Waste Containment: Loose Sacks Skip Other (Specify) [_____________________________________________]
400
the board. You will not be able to opt out of the Actual 3 40 10 400 Driver’s Name: Vehicle Registration: Depot Address:
-400 Date of collection
interim payment or extend the repayment period. Site/Project/Depot address Team Leader - Name 17 05 04 List of Waste Codes Other Weight (tonnes)
17 03 02 17 09 04
Actual 4 40 10
• SSCtoOuuounnnnltrcyudd-eonbaapefyyaafnry12eodhc40ttaahttihhsfteibeer depeaiMTPnnyhaptrohouyrnoelrlcddsfiednoaaslastylteohyed2we3,9imwn1thgosetnmwthoil.nl ntEhorsrtopbraseyicii.aTmtnabhnmplieidsaaeciysntebntideofytbbinayegntdheetefhfiiAAAAeccncccdihatttikduuutaleaaaBilllvntay576soegicaela8ri.sertraW,asbnhtughetearme4444tt0000ocapoycouhsalsadsinbsibgls1111eete0000,
Sunday 17th Friday 29th comthmeitpmaeyMnmtaesynatlidgDAunedddeuwBcdatisBtaichats9eicys3osuor tmhao-440tn0 tthhelysepa1100y.
Sunday 22nd Tuesday 31st Total Quantity: tonnes
WASTE TRANSFER/ DISPOSAL SITE DETAILS (TRANSFEREE)
• Continue to submit your authorised time shJeuentse • pUSaunidndedorantyhteh1em9ltoahnstthwlyoTrhpkauinyrgsadrdraaayyngo3ef0mtthheenmt, oyonuthw. ill be PRODUCER / WASTE CARRIER’S DETAILS (TRANSFEROR):
on a weekly basis to your administrator.
Deduct Basic 4 -40 10 -400 Producer: Carrier: Registration No. SIC code (2007): Site Operator: [___________________________] Site Name: [__________________________]
Morrison Utility Services Ltd. Morrison Utility Services Ltd - CBDU81105 - 42990. Site Address: [___________________________]
Morrison House, Abel Smith or Site Licence Number/Exemption Number:
• Make sure that you are aware of the cut ofJfudlaytes • TShuenmdaonyt1h7lythpay sFchreidmaeyh2a9s tbheen designed to Total 2,000 House, Gunnels Wood Sub Contractor(complete below): [___________________________] [________________________________]
and have Road, Stevenage SG1 2ST. [__________________________] [_________________] [_____________] [___________________________]
[___________________________]
Employee Guidanceomissions [__________________________] On behalf of Site Operator:
saunbdmciottreredcytioounrstwimilel nshoet ebtes,aabsleantAoy ubgeust eeSnaucsnuhdrmeaotyhna2tht1.ystou shWouelddrneecesdivaeyth3e1ssat me basIincfpoarym family membeSrms o&otohitnhgeardjustment (deduct 0.66 week) -266.67 Signature: [___________________________]
dependants Monthly gross 1,733.33 [__________________________]
Name: [___________________________]
[__________________________]

processed until after the cut off. September• ASus nthdeareya1r8e t5h2 weFerkisdtahyat3c0atnh be worked, but only Actual 8 40 10 400 December 2015 On behalf of Carrier: Name [__________________________________] Date: ___________________________]
w1nSS2euuilennlmdbddoetaanoatyyhrceh21sci06ieenttivhhveaedybebaayMWsri,acoietpsdnmmandyoemeaoasytenhdns3iatnt1hygfsoat3artd04ejt.auh3cs3htmwmeeonentkM.tsh.oyTrothguisage & rental arAractnugale9ments I confirm that MUS has fulfilled its duty to apply the Date of transfer: [___________________________] Time: [___________________________]
• Make sure you are ready troatmhearnathgaenywouerepkONleyrocstovonebamlebr er Actual 10 waste hierarchy as required by Regulation 12 of the
obligations on a monthly 40 10 400 Waste (England and Wales) Regulations 2011.
basis. 40 10 400
Signature: _________________________________]

Has waste been treated: Yes No How has waste been treated: Segregation Soil Stabiliser (SMR) Re-Used

What materials have been segregated : Tarmac Other (Specify) ___________________________

December • TShuenbduasyin1es8sthwill cFornitdinauye3to0tphrocess your acDtuiraelct debits & standiAncgtuoalr1d1ers 40 10 400 What materials have been recycled: Pipe Cable Excavated material Other (specify) ___________________________

January htpHcSSShueouuuoetruwnnniorocdddesufdfvaaataebdnyyyoread,f122tftyweo296odteuwttnahhhdeteiwenlrl.ibtlplhAeaTTFrecyeuurptcciufaeedeuoaissidtarvlddoeyehiaanfaoc3fyycout1dhhnr23assetwt81trwenastehtecoeatxrknuktdatemhldtapohataneffyttcahefal’orlslseCUrtpbnhottaeidheulyfiaen.torycrie&l tasexrvicJuenperoviDADAdedededdddruusBBccaattssBBiiccaass11ii32cc 40 10 400 Bituminous mixtures containing coal tar 17 03 01 Concrete 17 01 01 Plastic 17 02 03
Yohuouwrsillwroecrkeeivdeipnaeyafcohrctohme palcetMFtueeabarrlcuhary 40 10 400 Bituminous mixtures 17 03 02 Metal 17 04 07 Soil and stones 17 05 04
-40 10 -400 Bricks 17 01 02 Mixed construction waste 17 09 04 Wood 17 02 01
-40 10 -400
8 Copies - WHITE - Morrison Utility Services (Office) PINK - Carrier BLUE - Waste Transfer/Disposal Site
9

week in the month until the cut month and a smoothing adjustment. Savings & investmentTsotal 1,600

off date and contractual pay, • Any pay received for weeks falling after the(cISuAt’s, Mutual Societies,SPmeonositohningetacd)justment (Add 0.33 week) 133.33
February 2016 pay(adjusted for a four or five week

month) for weeks after the cut off
off date will be replaced with the actual hours you Monthly gross 1,733.33
worked. This may be less than the pay you rIencseuirvaendce policies
in that month’s pay. (household, vehicle, liAfectueatcl )pay
arrangementsif you were off work for any reason. Smoothing adjustment

Further examples will be provided in subsequent FAQs. GRAB and SUPPORT OPERATOR’S
Telephone, mobile & internet ENVIRONMENTAL HANDBOOK

Friday 6th Last weekly pay contracts
February Social & leisure activities

(Sports clubs, gym membership etc)

Monday 15th Transitional pay Entertainment subscriptions
February (2 weeks contractual) (TV, magazines etc)

Monday 29th Monthly pay for February Provide email address for electronic
February (less the transitional pay) payslip notification

Issue 1 MUS-GD-E-002 Revision 2

Monthly Pay Leaflet Grab and Support Operator’s
REF: F049 Environmental Handbook A5 52pp REF: F050

A FEW QUESTIONS & ANSWERS IMPORTANT COMPANY CAR INFORMATION & USAGE NOTES Our guarantees
to you
Who do I contact regarding company cars within Morrison? This information card provides guidelines and details of key contacts relating to the service and care of your
company car. For more details please refer to the MUS Car Policy. Morrison Plant & Fleet Services are responsible Customer Guarantee Scheme
The Morrison Plant Fleet Services Department located at the Arlesey depot in Bedfordshire. The contact phone number is for the day to day operation of the MUS company car fleet. summary
0333 999 7781.
If you have any queries about your company car call the Fleet Services Department on 0333 999 7781. 1 - Customer Guarantee Scheme
Do I get a fuel card if I have a company car? Your company car is leased from one of the following leasing companies: -
Thames Water Guarantees A5 8pp
If you are entitled to a company car (or you are in a long term hire car) you will receive a fuel card. Fuel cards are not a ALPHABET 0370 505 0100 REF: F054
contractual entitlement and can be withdrawn at the company’s discretion. You must comply with the fuel card usage rules ARVAL 0870 600 4499
and guidelines. Fuel cards are ordered through the Fleet Services Department. Refer to the MUS Car Policy if you require LEX 0844 879 6000
more details on fuel cards and fuel card usage.
It should be clear from paperwork in the car who the leasing company is. If in doubt ring Fleet Services on
How do I report my Business Mileage in my company car? 0333 999 7781.

All employees with company cars must report their business mileage every month via an online mileage capture system. SERVICING:
You should receive an e mail inviting you to log on to the system and report your business mileage. If you have not been
invited to log on to the mileage capture system, you must contact HR immediately. Failure to use the mileage capture system Servicing can be arranged by calling the leasing company and confirming with them how to book your car in with a
could result in the withdrawal of your fuel card. franchised garage. Some leasing companies provide a service card, that can be presented to the garage when you book
the car in for a service. It should be in the glovebox of the vehicle. A recognised franchised dealer should service your car.
What cover does the Company Insurance give me in my company car?
VEHICLE BREAKDOWN: Year 1 Ford Assistance – 0800 111 234 (AA)
All business use and private use for company cars is covered for drivers over 21 years of age with a full driving licence, who Ford AA Fleet Rescue – 0333 999 7781 - Membership No.47410
have completed a Data Protection Mandate. Restrictions to the numbers and ages of drivers are laid out in the MUS Car All cars over 1 Year
Policy.
TYRES:
What are the MUS driving licence checking requirements? Please arrange any tyre replacement through the relevant leasing company.

Morrison requires all drivers who are going to drive a company vehicle to complete and sign a Data Protection Mandate so ACCIDENT PROCEDURE:
their driving licence can be checked. If you do not have a copy of this form please contact HR. This must be done before you
use a company vehicle. Call– Morrison Vehicle Incident Line – 0333 999 7781 immediately if you have any Road Traffic Collision or incur any damage
to your company car or a third parties vehicle, property or person. The Motor Vehicle Incident Procedure pack provides details
What about permitting additional drivers to drive my company car? of the action you should take at the scene of an accident. Please request a vehicle incident pack from the Fleet Services Dept
if you do not have one.
The MUS car policy allows one additional driver to drive your company car if they have a full licence and are over 21 years of
age. The licence checking process extends to all vehicle drivers including any additional nominated drivers, the check must WINDSCREENS AND GLASS:
be completed before an additional driver can drive a company car. It is your responsibility as the driver of the company car to For windscreens and glass repairs call the Morrison Incident line on - 0333 999 7781.
ensure that the additional nominated driver completes and returns a Data Protection Mandate so that it can be checked by
the Licence Bureau. Please note that due to the provisions of the Data Protection Act, the Licence Bureau is not permitted to HIRE CARS/REPLACEMENT VEHICLES:
reveal the results of your spouse/partner’s licence checking to you directly. This information will be sent back to the Company Call the Fleet Services Department during office hours on – 0333 999 7781.
who will advise the additional driver if there is a problem which prevents them from driving.
FUEL CARDS:
Can another Morrison employee drive my car without prior authorisation? Call the Commercial Department during office hours - 0333 999 7781.

No, you should seek management permission in the first instance. If an employee has not already done so, a Data Protection VEHICLE CARE, SERVICE & MAINTENANCE
Mandate would also need to be completed and returned to the Licence Bureau.
IT IS THE DRIVER’S RESPONSIBILITY TO ENSURE THAT THE VEHICLE LEVELS AND TYRES ARE CHECKED ON
Can I smoke in my company car or my private car? A WEEKLY BASIS. MANUFACTURER’S SERVICE INTERVALS MUST BE STRICTLY ADHERED TO. CONTACT FLEET
SERVICES DEPT. IF YOU DO NOT HAVE A SERVICE BOOK OR VEHICLE HANDBOOK.
All company cars and private cars used on business where the cash allowance is paid, are required to be non-smoking areas
under the company Smoke Free policy; this includes electronic cigarettes.


8
? 8C
< RETURNING COMPANY CARS

Your car should be returned clean inside and out, with two sets of keys, a fully stamped service book and all of the vehicle
instruction manuals.

Customer Service Handbook Important Company Car Info A5
REF: F053
A5 32pp REF: F052
Customer Charter

Delivering our promise of
customer excellence

REPORT
2014

BUSINESS IMPROVEMENT

Corporate Respobsibility Report Customer Charter A4 8pp Systems & Solutions Brochure
REF: F056
A4 24pp REF: F055 A4 8pp REF: F057
Utility Services
Generic Risk Assessment vision To be the leading utility service provider by delivering a cost effective quality
For working on or around the Utilities Networks service to our clients and achieving acceptable financial returns.

Leading Utility Service Provider • Utility Services business operational throughout • Retain our client base
the UK • Contracts secured on best value basis

Financial Returns • Deliver acceptable profit margins and strong • Solid financial base to support business growth
cash flows
Service Provider of Choice
• Safe delivery of quality service fully aligned to • Deliver what we promise through a sustainable
values
• our clients business needs and drivers we dNo ational•covaMpeaprirnaotgaacienh a- sFtlreonxgibblreanSderervpuictaetion
Safety Keeping customers at the heart of what
Service Delivery
Customer Key pillars to support our vision. Key:
Innovation Regional offices
Effective Controls Project offices
Service Provider Culture
ENVIRONMENTAL Teams and Staff Committed to • The number one business driver • Zero accident target
HANDBOOK the Business • Our licence to operate • Ownership and accountability
Training
• Highly motivated teams achieving our clients’ • Exceed client expectations
Quality regulatory and business targets • Value our supply chain

• Deliver a first-class customer experience • Respond to customer enquiries in a timely and
• Manage the expectations of our clients’ customers professional manner

• Seek new ways through which we can innovate vision• Encourage our people to suggest innovative
to benefit our clients
&valuesideas for our business
• Embed a culture of innovation across our business
• Get paid for what we do
• Achieving necessary productivity levels • Tight cost control
• Maximise team values
• Responsive and flexible
• Team approach working together with our clients • A ‘beyond business as usual’ approach
• Meet and exceed clients service targets
• Avoid blame culture and foster a ‘can do’ attitude
• Develop best practice • Individuals appropriately rewarded
• Effective internal and external communication • Give appropriate recognition

• Specific training to ensure compliance and • A people business
individual performance improvement • Develop our people’s skills and capabilities
• Accredited in-house training facilities
• Continuous improvement
• Ethically and socially responsible - do the right • Right first time
• Zero remedial works
thing • Committed to carbon reduction

Issue 1 Generic Risk Assessment for work on or around the Utilities Network Version 1. UKPN
Page 1 of 25
Head Office
To be truly effective and fulfil our Vision, Abel Smith House
all employees must be fully committed to Gunnels Wood Road

our Vision & Values. Stevenage
Hertfordshire

SG1 2ST
01438 743 744

AA-GD-E-001

Agility Alliance Environmental Handbook UKPN Risk Assessment A4 25pp Vision & Value Leaflet A4
REF: F059 REF: F060
60 A5 36pp REF: F058

Section F – Brochures/Flyers/Newsletters

Optimising back-office processes. Enabling field operatives to complete forms efficiently on mobile P roducing quicker and slicker visual reports using Tracking and managing inventory Fleet Safety Bulletin
devices and to share real-time data. a rapid-fire business intelligence tool. using a sophisticated stock control
Our framework agreement with Sopra Steria gives us the WorkMobile is our mobile working software of choice; it is device agnostic, function-rich, cost-effective, highly Tableau equips us with the ability to analyse data quickly. Across our business, we use the system. Drivers and Plant Operators not Wearing Seat belts Fleet Bulletin
opportunity to take advantage of their back-office processing secure, flexible and offers great usability. WorkMobile allows our field operatives to capture data by completing dynamically functional Tableau software at all levels, to report and present data on every
expertise from their Noida Delivery Centre in India. While simple-to-use forms on the latest handheld devices while on the move, and to share data with back-office staff recorded aspect of business, including Cost Value Reconciliations (CVRs), fuel expenditure X-Check is a smart solution that tracks the thousands of items used O Recently an unacceptable number of drivers and plant operators have been witnessed not wearing their seat belt
Sopra Steria do the tedious processing work, our clients at the click of a button. We also securely send data to mobile teams, thereby avoiding the need for frequent and job locations (using geomapping), for example. to carry out jobs across a number of our contracts. Our BPi team
benefit from cost savings thanks to lower employment costs office visits. has successfully configured X-Check to track assets from location whilst driving a vehicle or operating plant (This includes plant such as excavators, dumpers and ride-on rollers).
in India and a flexible capacity model, enabling us to focus to location and in or out of our premises, ultimately enabling us
on core activities that require our expert attention. to meet the asset planning and management requirements of our O There is absolutely no excuse for not wearing your seat belt.
utility sector clients.

Benefits: O The Law states you MUST ZHDU D VHDW EHOW LI RQH LV ¿WWHG LQ WKH VHDW RI WKHC YHhKLaFOHn \gRXe DsUH tGoULYLHQJ G RUV WKHS SpODQeW e\RdX Limits (England & Wales)
• Report on data captured and parts issued are operating.
• Determine inventory levels
• Value stock Introduction
• Reconcile stock levels
Benefits: • Reduced stock levels (reduced inventory costs) O Morrison Utility Services Occupational Road Risk Policy states that you MUOS T com7 KpHly *wRitYhHtUhQePLHaQwW K; DfaVi luGrHeFLtGoHG WR LQFUHDVH WKH QDWLRQDO VSHHG OLPLW IRU JRRGV YHKLFOHV RYHU WRQQHV JURVV YHKLFOH
• Lower cost processing
• Guaranteed cost reductions in subsequent years Cleverly optimising work schedules for multiple resources. FRPSO\ LV D EUHDFK RI 3ROLF\ DQG FRXOG UHVXOW LQ GLVFLSOLQDU\ DFWLRQ ZHLJKW *9: RQ VLQJOH FDUULDJHZD\ URDGV IURP $SULO
• Use of a Processing Expert
• Wider working window Benefits: O The Government believes that this move will improve journey time reliability for transport operators with the move
• High quality data
- Longer working hours WorkMobile Busi•••nMDReeeidncsruimecsaeissdeePddmrftauronaevulecaclloetdsimtassteasenImtry provement (BPi) O 1 RW RQO\ ZLOO WKH VHDW EHOW KHOS VDYH \RXU OLIH LQ D 5RDG 7UDI¿F &ROOLVLRQ EXW \RX FRHXVOGWL PEHD W¿HQGH WGR XESH WZR R…U WK … LI \ PRXLOO LRQ D \HDU DQG WKDW WKLV FKDQJH ZLOO UHPRYH RXWGDWHG UHVWULFWLRQV GDWLQJ EDFN WR WKH
- Access to overnight processing and weekend working dsaBmynPeasdivtneewailmdoogepsre•••••nkimwnstRERLBigoenfhreewyinwadaneeitlbountgf-e,hftlpcsreeioaemposcConudotppeedOrirvdefetsd2fewrruuteaaaapnewchtttktmliiaieiotooiecvirsinnehraeeskhsataosiiasaillonlfotdprocarngineepnonrserrgsrdiseottmswlpacapdonrotiriomdarookwtnvmtesehsn.mhemeriapcesniusnaaptlb.gpteIeelttymaswmcseehunseacntticnoet;hssuseosilscvinoebgmaptsrpheoaedbnlryoeigmnhst IT ¶V WR HQDEOH URDGV WR EH XVHG EHWWHU
• Less ‘man marking’ Our expertise enables us to evaluate and recommend solutions to Tableau X-Check don’t wear a seat belt when you are required to by the law.
• Reduction in duplication of effort ensure projects are delivered on time and to budget, drawing on
• Increased process efficiency innovative technology and project management structures. This Managing end-to-end client and contract work processes using O $V D UHVXOW WKH PSK GLIIHUHQWLDO EHWZHHQ +*9 DQG FDU VSHHG OLPLWV RQ VLQJOH FDUULDJHZD\ URDGV ZKHUH FDUV
• Improved processing accuracy best practice is disseminated throughout the business, maximising our proven industry-leading system.
opportunities for change and innovation. BPi drives continuous KDYH WR RYHUWDNH /RUULHV ZLOO EH UHGXFHG
www.morrisonus.com improvement, ensuring
Abel Smith House Morrison Utility Services The key change this year;
Gunnels Wood Road remains at the forefront of O 6 LQJOH FDUULDJHZD\V ZLOO LQFUHDVH IURP PSK WR PSK
Stevenage the utilities industry. The key change last year was;
Hertfordshire O 'XDO FDUULDJHZD\V LQFUHDVHG IURP PSK WR PSK
SG1 2ST
Tel 01438 743744 Isis is our cloud-based work and cost management system; a one-stop-shop made up of a number BenesWeftei,tuassvea: iOlarbaicliltey,FpieroldxiSmeirtvyicaenCdlomuodr,ea. nThinetesyllsigteemnt scheduling solution, to assign our field operatives to jobs based on their skill The amended speed limits will cover single and dual carriageway
Email [email protected] of modules specifically developed for managing contract and client data. Central to our continuous reach the takes into account constantly changing weather, traffic and other conditions roads outside built up areas in England and Wales (Not Scotland)
Delivering what we promise improvement strategy, Isis is one of our most configurable systems and enables us to deliver onnumrmeeoarbol•iudleSsaptae,erdeosof lavcijtnocoegbesrrnsiegstauholrtethoeurfifrisetldtimteea.ms worksites by fastest, most cost-effective route – with all the equipment needed to do the XQOHVV VSHFL¿F ORZHU ORFDO VSHHG OLPLWV DUH VHW
benefits to clients. The solution is available 24/7/365 on any device; both in the office and problems, quickly
tablets and smartphones. The new limit takes effect from 6 April 2015.

• Visibility of commercial In summary
data, reducing costs and 7KH WDEOH RSSRVLWH VKRZV YHKLFOH OLPLWV IURP WK $SULO LQ (QJODQG DQG :DOHV
increasing value Myths and Facts about Seat Belts
WATCH YOUR SPEED
• Ability to review
performance, optimisation Myth: Seat Belts can hurt you in a crash. Single Dual
and improvement TYPE OF Built up areas Carriageways Carriageways Motorways
Fact: 3URSHUO\ ZRUQ VHDW EHOWV VHOGRP FDXVH LQMXULHV ,I WKH\ GR WKH LQMXULHV DUH XVXDOO\ VXUIDFH VEHICLE (MPH) (MPH)
bruises and are generally less severe than would have been the case without any belt. (MPH) (MPH)
• Aligning various Cars 30 70
business areas to easily (Including Car Derived 60 70 60
draw comparisons Vans) 70
60
About us Benefits: Isis Oracle Myth: I’m a good driver, it won’t happen to me. Cars towing 30 50 60
• Unlocks trailers 30 50 60
productivity Fact: (YHQ LI \RX DUH D JRRG GULYHU GULYLQJ GHIHQVLYHO\ D GULYHU FRPLQJ DURXQG WKH QH[W FRUQHU RU EHQG PD\ QRW EH <RX (Including Car Derived
and process QHYHU NQRZ ZKDW PLJKW KDSSHQ 3OD\ LW VDIH %XFNOH XS HYHU\ WULS HYHU\ WLPH Vans)
efficiency
improvement Goods Vehicles
• Provides full visibility (Not exceeding 7.5ft)
and control of costs e.g. 3.5ft Panel Van
• Allows real-time and accurate
Proud supporter reporting Benefits: Fact: 6HDW EHOWV ZRUN LQ FRQMXQFWLRQ ZLWK \RXU DLU EDJV LI \RX GRQ¶W XVH \RXU VHDW EHOW WKH DLU EDJ LV OLNHO\ WR FDXVH \RX Goods Vehicles 30 50* 60*
of The Water • Supports complex workflow rules and approval processes serious injury when I if it’s deployed. (exceeding 7.5ft)
• Interfaces with mobile applications and scheduling applications • ‘Intelligent’ scheduling which automatically learns
Cycle Challenge • Integrates with client systems such as SAP via web services from past experience
VLJQL¿HV FKDQJH ,) $57,&8/$7(' 25 72:,1*
• Delivers robust tracking of agreed KPIs
Business Systems and Development • No reliance on physical servers • Significant reduction in customer inconvenience REMEMBER Whilst the increased speed limit may improve journey times, REMEMBER:
• Savings in agent and dispatcher time
Our purpose is to deliver systems that support the business and add • Improved productivity Nothing we do is so important that we cannot take thOe timeLitmoitdsoariet nsoatfTealyrg. ets - Stay under the speed limit and keep a 2 second gap between you and the vehicle
value to clients. We develop innovative bespoke business systems • Fewer aborted visits
designed to follow efficient and effective processes. • Faster emergency response in front
• Real-time information
As well as our systems being • Excellent data accuracy O Increased Speed = Increased Stopping Distances - That extra 10mph requires an extra 60 feet of stopping
robust, secure and reliable • Lower carbon footprint
they are often interfaced with • Lower fuel costs Date Issued: 123 distance or 4 % car lengths and potentially longer for HGV’s!
our Clients to avoid duplicate • Lower mobile phone costs
data entry. A dedicated in- Author: 123
house training team produce
user guides and ensure that Bulletin No: 123 REMEMBER
staff have the skills to use our
systems. Nothing we do is so important that we cannot take the time to do it safely.

BUSINESS IMPROVEMENT

'DWH QG $SULO

Cycle Sponsorship Flyer A6 Business Improvement Flyer Fleet Safety Bulletins A4
REF: F061 REF: F062 REF: F063

Strategic Partnership • Prevent harm to staff, supply chain, afety Healt • Prevent ill health. Our Health & Safety Expectations are that we
public and end users. • Promote and help to expect of our staff and contractors. They are
IMPORTANT NOTE - designed to promote a safe working environment
KEY CONTACT NUMBERS • Identify and mitigate risks. maintain physical, mental and ensure we go home safely everyday.
• Develop safe systems of work. and social well being.
SERVICE, MAINTENANCE, TYRES & BREAKDOWN • Trained and competent personnel. • Develop and maintain a
• Effective systems and procedures. health management system.
If your vehicle requires a service, has a maintenance issue, • Give health equal weight to
requires a tyre replacement or tyre repair or the vehicle has nment S safety. This card sets out Make ZeroALL INCIDENTS, including Near Misses Harm
broken down call:- must be reported to Morrison Utility
h Qua Morrison Utility Services Zero Harm Safety Rulesour basic health Services Incident Line.
0870 600 4499 and safety principles

If you have any issues that cannot be resolved by calling The following “Safety” Rules MUST be applied to all MUeaxnSpdeswcittheoasft:awneyone
the phone number above, call the
Compliance & Service Centre on 0333 999 7781 working for or on
VEHICLE RESPONSIBILITY ASAn FAbEpeSphYroaSvTlefEdMoan(fSd)MAOuoFthrWorirOsisoReKdnMethod
ROAD TRAFFIC COLLISIONS / INCIDENTS & WINDSCREEN / All drivers MUST adhere to the of WUotriklity Services. a realityIn addition, certain types of SAFETY
GLASS REPLACEMENT Occupational Road Risk Policy ALL PERSONNEL MUST CONFIRM HAZARDS should also be reported:
,I \RX DUH LQYROYHG LQ D PRWRU YHKLFOH URDG WUDI¿F FROOLVLRQ 57& FOCUS - CHECK, INSPECT AND MAINTAIN USYNSDKTEEeRMSe(TSpA)NOiDtFINwWGOitORhKF TyHoEuSAFE
ZKLOVW XVLQJ D W5,,2 YHKLFOH \RX PXVW DW DOO WLPHV IROORZ WKH YOUR VEHICLE AND REMEMBER LESS
SURFHGXUH GHWDLOHG LQ \RXU W5,,2 ,QFLGHQW 3DFN DQG FRQWDFW WKH tRIIO
vehicle incident line immediately on:- SPEED MORE SPACE

0844 322 1698 (24 hour line) and make sure • Holes/gaps in substration fencing/walls
safety is your
$OVR FDOO WKLV OLQH IRU DOO JODVV DQG ZLQGVFUHHQ UHSDLUV UHSODFHPHQWV COMPETENCE TO WORK SAFELY EMAQpApUnpIrNIourPpTiMmorEiNaErbtNiAeteTNySr.eCPlREoeOcntVieoInSIoOfNE,qUuiSpEmAenNtDfor • Live bare conductors below statutory height
Alliance All Personnel will be Assessed and • Unguarded/unlit open excavations
tRiio Key Contact Flyer A5 Authorised prior to undertaking their duties
REF: F064
ALL PERSONNEL MUST BE COMPETENT TO Achieving a Zero Harm way of working is our numberthe Task, Correctly Used and Maintained
UNDERTAKE THEIR DUTIES PRIOR TO BEING
EQUIPMENT MUST BE PROVIDED, USED
PUT TO WORK AND MANAGED IN A SAFE MANNER
• Oil/fuel/acid/paint/liquid spillages
• SF6 gas leaks from network equipment

SAFE WORKING DISTANCES PERSONAL PROTECTION one priority in Morrison• Clinical waste found in substrations Utility Services. “ALL
• Redundant oil filled equipment in
Implement safe working distances when Appropriate Personal / Respiratory unbunded locations that could leak direct HARM
operating plant, taking into account Protective Equipment to be available
into the ground IS PREVENTABLE
• Water ingress onto indoor rated live
people, property and assets It will take time, it will take effort and it requiresfor use where required ”
PROXIMITY HAZARDS MUST BE
ALL PERSONNEL MUST WEAR THE
APPROPRIATELY MANAGED APPROPRIATE PPE / RPE AT ALL TIMES

RISK MANAGEMENT commitment from all of us.electrical equipment
Assess, Control, Communicate and • Structures erected within 4.3m of live
Document the Risks There is a lot we must do together to achieve ZeroPROTECTION OF WORKS
ELIMINATE, REDUCE, ISOLATE, CONTROL
All sites shall be adequately guarded at
all times
ALWAYS CONSIDER THOSE WITH VISUAL
uninsulated conductors
• Children flying kites adjacent to live

uninsulated conductors
• Fishing within 30m of live uninsulated
• Identify and mitigate • Provide a quality service THE RISKS Harm and it touches every part of the business.IMPAIRMENTS, PUSH / WHEEL CHAIRS
environmental impact. that meets expectations in a
• Take all practical measures lity safe and profitable manner. AND MOBILITY SCOOTERS
to prevent pollution and
Enviro • ‘Right first time’ approach conductors
reduce waste. to minimise waste.
• Carbon reduction. HOUSEKEEPING NEAR MISS, INCIDENT AND ACCIDENT • Building demolished with terminal
• Customer satisfaction. All sites / Depots / Offices to be REPORTING equipment still energised
maintained in a clean and tidy manner All Accidents, Incidents and Near Misses
are to be Appropriately Reported As you are working with us, please remember:
A TIDY SITE IS A SAFE SITE ALL PERSONNEL TO BE CONVERSANT WITH

DON’T LETTHE MUS REPORTING REQUIREMENTS
TODAY
• Every job will be done safely and with care for the environment no matter how

BE YOUR important or urgent it is.
LAST
• Each of us has a personal responsibility for our own health and safety and for those
around us.

Always follow our • Putting people to work carries a specific responsibility and accountability for safety and
Zero Harm Safety Rules health, which will be visibly demonstrated.

• Each near miss we learn from reduces the chance of harm next time.

• Each of us will spot, report and deal with hazards to help create a harm free workplace.

Policy Statement A4 Zero Harm Pocket Fold Out
REF: F065 REF: F066

Back to Work SHEQ Briefing Visitor Access Control Fire Evacuation Procedure Visitor Departing

On-Site Risk Assessment Overhead Cables Spillages You will be asked to sign in at reception and Fire exits are located in each corner of the Upon departure, all visitors are required to
x Record on risk assessment. will be issued with a visitor pass that must be premises. In the event of a fire, you must sign out at Reception and hand their visitor
You must carry out an on-site x Never use plant or Spillages can be prevented by visible whilst on the premises. make your way outside to Fire Assembly pass back.
risk assessment. Document the regular inspection and Points 7, 8 and 9, located on the down ramp
hazards associated with the task / equipment within the maintenance of plant. Back to Work SHEQ Briefing Security at the front of the building and await When exiting the car park, please adhere to
job and the control measures you exclusion zone. If you do have a spillage further instructions from a designated Fire the 10mph speed limit.
have implemented. x Always consider how Happy New Year! Please keep all personal belongings with Warden.
Ensure you have rated your excavated material is going STOP the leak at source e.g. you. All property is left entirely at your own
excavations and detailed their to be removed from site. block the hole. We hope you had a good Christmas break. Now we are all back to risk. When the alarm sounds, immediately Please ensure that when exiting the car park
locations. work we need to start thinking about the year ahead. As a quick at the gate, you STOP prior to entering the
All site personnel and visitors are Work with Electricity CONTAIN the spillage with the refresher on essential safety, this briefing note is designed to give you Accident Reporting evacuate the area by the nearest safe route,INFORMATION TECHNOLOGY cycle-way,ESTIMATING & PROCUREMENT checking both ways for cyclists
to be briefed on and must sign Always comply with Western use of your spill kit. a quick reminder of everyday tasks and procedures that must be INFORMATION TECHNOLOGY INSURANCE and pedestrians.
onto the risk assessment. Power Distribution, Distribution completed. All the best for 2016!!
Remember to keep your risk Safety Rules when operating on DIVERT or block a spillage ensuring that you:
assessment current and up to date their Network. flowing in the direction of drains
- it is a live document. Only undertake tasks that you or watercourses. Block the drain Plant and Equipment Street Works
Safe Excavating are competent and authorised to or road gully if necessary.
do. Don’t forget to check your vehicle, Always comply with the Red All accidents that occur on MUS premisesD,isnaboility • Close all doors if safe to do so Smoking
Only enter a sub-station if NEVER flush spillages into a towed plant, tyres and equipment Book (Team SHEQ Pack). matter how trivial, must be reported. In FtihreeExit • Do not use the lifts
authorised and competent. drain or watercourse. prior to leaving the depot. first instance please report to a member of • Do not stop to collect your belongings MUS operates a no smoking policy. Smoking
Ensure you have sufficient staff who will assist you with the completion
REPORT any spillages to your Report any defects to your line equipment to correctly Sign, Light of an accident report form. is not permitted anywhereJIMARNOLD within the
line manager and the MUS manager. and Guard your works - ‘Private or
Incident Reporting Line. Driving Task Instruction clearly details Public’. premises.COMMUNICATIONS There is a designated smoking
Never drive under the influence of the scope of works, is briefed to
Site Observation Record drink or drugs. This could result in you and signed by your line Always consider the area outside at the rear of the building.
(SOR) Cards a £5000 fine and up to six months manager and Team Leader. inconvenience and additional
in prison. hazards our works create for First Aid • Proceed directly to the assembly TIMSARGENT Welfare Facilities VISITOR INFORMATION
Remember to complete Site Never operate a hand held mobile Immediate Works (Faults) - pedestrians. Give particular
Observation Records (Cards or telephone whilst driving as you You have been briefed by the consideration for those with points
Work-Mobile) for any hazards and could incur a fixed penalty notice Western Power Distribution visual impairments, pushchairs,
Employee near misses you observe and for of £100 and three penalty points. Engineer / Jointer on the wheelchairs and mobility MUS has a fully equipped first aid room, CHIEF EXECUTIVE Do not stray from the assembly points SALES TEAM
Policies any good practice you identify. It is prohibited to smoke in a required task and have access to scooters. situated in the Reception Area. If you are
company vehicle as it is classified the relevant utility drawings •CHARLES MORRISON Toilets are located at the main entrance and
and Customer as your workplace. (Tablet). Warning: In no circumstances in the South corner of the premises.
Procedures must the footway width be unwell, or require First Aid assistance, you Disabled facilitiesPURCHASE LEDGER TEAM are located at the main Abel Smith House
Your actions impact upon our Work Instructions Opening Notice reduced below 1metre. Where entrance. Gunnels Wood Road
customers. Planned Works - Ensure you the minimum footway width of can report it to any member of staff who • Do not re-enter the building unless
check the contents of your work On arrival to site, you must 1metre cannot be maintained, Stevenage
pack and that utility drawings are call your relevant back office you must contact your line will ensure that a First Aider is summoned to CHIEF FINANCIAL OFFICER instructedJIM to byWINNICOTT a Fire Warden Hertfordshire
correct, in date, have applicable team to on-site. manager. MARTIN BEESLEY
electric sections and are legible. SG1 2ST
Note: Minimum Gas and Electric. This is to confirm that you have a Ensure information board with assist you.
valid notice and obtain the MUS Permit Number is displayed.
reference number before any Fire Alarm If you have a disability or are less able on
works commence. Personal Protective Equipment
All cables and electrical yourIANCUSDEN feet, please make your way to the
apparatus must always be On completion of your shift each Always ensure that you have the Disability Fire Exit (marked overleaf), which
treated as ‘LIVE’ until proven day or at the end of the job, you required PPE, for example:
otherwise by an authorised MUST call into your back office The fire alarm is tested once a week. It will is located in the southern corner of the
person. team and off-site. Complete your x Hard Hat
track sheet and App with x Safety Glasses / Goggles be a short burst ring. If it rings continuously, building, where you will be assisted by a
Waste Material photographs via Work-Mobile.
and Face Visor then follow the Fire Evacuation Procedure. fully trained Evacuation Chair Operative. ACCOUNTS PAYABLE
Ensure that x Ear Defenders
Always: waste is x Hi Visibility Vest PAUL KERRIDGE
segregated at x Gloves
x Refer to utility drawings. site and that x Flame Retardant Overalls INCIDENT
x Scan area with CAT and the Waste x Safety Boots LINE TEAM
Transfer Note x Wet Weather Clothing
Genny (All modes). is in use. MAIN
x Mark known and suspected Always report damaged or faulty ENTRANCE
Remember: Waste materials, PPE to your line manager.
underground apparatus. scrap and surplus cable are the You are representing Morrison KEVIN SHIERS
x Establish exclusion zone property of Western Power Utility Services and need to be
Distribution and unauthorised courteous and professional at all SW Car Park
and never allow mechanical disposal will be treated as theft. times. EN FIRE ASSEMBLY POINT
excavation within 500mm of
known or suspected Nothing Morrison Utility Gunnels Wood Road
underground apparatus. Services does is so important
x Hand excavate trial holes. that we cannot take the time to
x Continue to use Cable do it safely.
Avoidance Equipment as
you excavate.

Version 1

Version 1

Employee Policies & Procedures Back to Work Flyer A4 Visitor Information Flyer A4
REF: F068 REF: F069
A4 48pp REF: F067

Water GRAB AND SUPPORT alcohol
Networks DRIVERS PACK & drugs
Cleaning
Capability Grab & Support Drivers Pack A5 Employee Guide
REF: F071
Improving Water TFHAECTS
Quality for Customers
Alcohol & Drug Guide A5
Mains Cleaning Capability REF: F072
Brochure A4 REF: F070

Delivering District Heating to Teams
Communities, Commercial,
Getting Started – Operations Front Line Staff
Domestic & Local Authorities
March 2018
Delivering what we promise.
Signing Lighting and Guarding Thames Water - Team Getting Started
District Heating Brochure A4 4pp
REF: F073 2017 Booklet A4 20pp REF: F075 61

SLG Booklet A5L
REF: F074

Section F – Brochures/Flyers/Newsletters

Micro Air Vac Minimises Disruption ! & ' %
for Smart Metering Works





Telecom Division Key Benefits: Executive Director of M Group Services Plant & Fleet MUS Head of Customer Services Dan Rhodes comments:
Solutions Jeremy Harrison added: “This is an exciting “The reduced size and improved agility of the micro AIR-VAC
Safety Handbook • A lightweight micro design providing and innovative addition to the MUS fleet. We are working on is delivering significant customer service benefits. The
faster, more efficient excavation a design for a customised vehicle that will maximise self-contained design is helping to minimise the impact of the (" %&' " #* !, *#% #"'% (' & '# ' &( && # ' & #"'% '
Telecom Division Safety Handbook productivity by transporting the machine and work being carried out as no spoil is left on site which
A5L • No spoil left on site – addressing a key accommodating the compressor required to operate the addresses the issue of site tidiness – a key priority across all o '%#" , %
REF: F076 customer concern air-lance.” of our contracts. From a customer service viewpoint, this is a o %
great example how we can take customer feedback and o ' %
• Minimises cable strike risk Contract Director Dave Tann comments: “Vacuum incorporate it into new and progressive ways of working.” o & %
excavation is becoming increasingly essential in the areas o '%#" , & %
• No requirement to boom over vehicles as that our Smart Metering teams work in due to the Micro AIR-VAC Specification o "
access to the excavation can be achieved congestion of underground services and utilities. Across • 3 cylinder Diesel Engine
via the footpath our industry, underground strikes are a costly issue with a • 0.2m³ Debris Tank Capacity
risk of serious injury. The introduction of the micro AIR-VAC • Length 2.4m
• Capability to track down footpaths provides a self-contained and agile HAV’s free method of • Width 1m ! & ' & * ' ' '% " " % ) #% !, (%% "' #
meaning fewer road closures and less excavation in and around buried live services and we are • Height 2m
disruption to the public and road users very excited by the new efficiencies that this tool brings.” • Weight 1650kg (not including trailer) o '%#" , %
• Dig pipe 5” diameter x 3m length o %
• Excavation is left clean for easy access to • Hydraulic power take off for corer, o ' %
any utility that requires servicing o & %
high-pressure water pump or breaker o '%#" , & %
M Group Services Plant & Fleet Solutions None of the vacuum excavators tested deemed suitable • Trailer mounted for ease of transport o "
and Vacuum Excavation specialist Vac-Ex to for the narrow, busy streets in and around London, • 5 micron filtration
pioneer a new ‘micro vacuum so the team turned its attention to the development of a
excavator’ (AIR-VAC). bespoke design. For further information on the micro AIR-VAC and its benefits,
please contact [email protected] % "' $ %'! "'& * ' " ' #"'% ' *#% * '# ' %
Smaller, quieter and more nimble than other vacuum By February 2018, Dan and Andrew were travelling to
excavators 5he new unit has been trialled to support our Doncaster along with Project Manager Ben Harrison, o '%#" , %
Smart Metering teams working in busy and built-up Programme Manager James Ruff and M Group Services o %
locations. It provides safe and agile excavation for small digs Plant and Fleet Solutions Fleet Engineer Craig Dealey to o ' %
in tight access streets lined with parked vehicles and with a view the prototype of a new micro AIR-VAC. o & %
congestion of underground services and utilities. o '%#" , & %
Dan explains, the unit was an instant hit. “We were blown o "
The unit offers safe, non-aggressive and non-invasive away by it. Some of the group were initially sceptical about
excavation around buried utilities and non-removable whether a micro machine could really do the job but the
obstructions and is ideal for metering works, as well as stop potential was obvious and everyone came away desperate
taps, slit trenching and trial holes for investigation work and to get their hands on one! ) % ( %- #"&'%( ' ) #") %& ' #"& * ' !, ! " % #(' !, $ %&#" ) #$! "'
service pits.
“We took delivery of the first AIR-VAC in March and initial o '%#" , %
The micro AIR-VAC is a compact, towable and self-contained training sessions were arranged for operatives and o %
unit with the capacity to hold its own spoil and the facility to supervisors. o ' %
tip from height into a wheelbarrow, skip or trailer. o & %
“Our smart metering teams deliver over 61,000 excavations o '%#" , & %
It was back in June 2017 that Operations Manager Dan per annum whilst working on behalf of Thames Water. o "
Tonkin began trialling existing options on the market Although our cable strike performance is good, the
alongside Project Construction Manager Andrew AIR-VAC will help us to achieve our target of zero and we
McNamara and Health & Safety Manager Tim Wright. are delighted with the positive impact it has made.”

Micro Air Vac Leaflet A4L
REF: F077


Employment Engagement
questionnaire A4 4pp
REF: F078

A5 leaflet 7.5t Tipper leaflet A5 18t Hotbox leaflet A5 32t Grab tipper leaflet A5
REF: F079 REF: F080 REF: F081 REF: F082

Air-vac leaflet A5 Telecom Division
REF: F083 001
Operational Reinstatement
Quality Plan

Telecom Division .& * * %$) $ + $ $ * . +* %$ $ " , (/
Reinstatement booklet A5L % * (%+
((%- $ %$, $* %$ " ( $ $ */ (

REF: F084









Delivery of FTTP booklet
REF: F085

SPECIFICATION &
OPTIONS AVAILABLE

• Various sizes available
• Printed on a wide variation of paper finishes

and thicknesses
• Mailing available

62

Smauafetsttaybllgetliawmsoseerssn Section G – Boards/Signage

ALILlleVgISaIlTlyOpRaSrMkeUdSvTeRhEiPclOesRTwTilOl bReECreEmPToIvOeNduSnalmmefesuuastSsmyatstNoHauftefntbsoatotaiyeblbl-woulgleVtweltniapawtmwsialioloseswkemueersrnswaTtnaohsheraeoirsysrnksiiesseeadp2pg4eau18/07/20 Snhrtalmesfeoesuostssyutonfnbcorewsolwtoeawblokaeprwnaerreayyrasoatntaidollntthi–misepsmo.auitsnHtatibl-l.Vetiiswmoersn 18/07/2

SITE SAFETY STARTS HERE

HARD HATS MUST BE WORN ON THIS PROTECTIVE FOOTWEAR MUST BE WORN
SITE AT ALL TIMES ON THIS SITE AT ALL TIMES

SAFETY GLASSES MUST BE WORN GLOVES MUST BE WORN
ON THIS SITE AT ALL TIMES ON THIS SITE AT ALL TIMES

FLAME RETARDENT OVERALLS MUST HIGH VISIBILITY JACKETS MUST BE
BE WORN ON THIS SITE AT ALL TIMES WORN ON THIS SITE AT ALL TIMES
HEAVY PLANT AND MACHINERY
PACROETNNHTSESTDARARUNECGATEDIROVSNISOEFWDEOTNOTREWKRIANINRGNPTCHRHIOSILGSDIRRTEEENSSOF
OPERATE ON THIS SITE

CAUTION - DANGER - DEEP EXCAVATIONS

LIVE ELECTRICAL CABLES

ALL VISITORS YOU ARE ENTERING A CDM SITE AND SIGN IN

MUST REPORT TO SITE OFFICE

NOTHING UNAUTHORISED ENTRY TO THIS SITE IS STRICTLY FORBIDDEN IT SAFELY
MORRISON DOES IS SO IMPORTANT THAT WE CANNOT TAKE TIME TO DO

24036 - Site Safety starts here A1.indd 1

63

64

Section G – Boards/Signage

Safety Noticeboard Various Safety Signage Boards Outdoor Signage
REF: G001 REF: G002 REF: G003

xx

Safe Behavioural Discussions Board Customer Feedback Boards PVC Banners & External Boards
REF: G004 REF: G005 REF: G006

Accident Man Board Destination Zero Board Incident Location Board
REF: G007 REF: G008 REF: G009

Header Boards Story Board Have You Checked Board
REF: G012
REF: G010 REF: G011

Directional Signage A3 Safety Noticeboard Site Board
REF: G013 REF: G014
REF: G015

65

Section G – Boards/Signage

Injury Trends - EHV

Head Injuries

Neck Injuries Eye & Face Injuries Year
Site
Back Injuries Shoulder Injuries
Printed by PMT Digital 01480 493666
SITE SAFETY STARTS HERE Arm Injuries Chest/Rib Injuries

HARD HATS MUST BE WORN ON THIS PROTECTIVE BOOTS MUST BE WORN ON
SITE AT ALL TIMES THIS SITE AT ALL TIMES. NO RIGGER BOOTS

SAFETY GLASSES MUST BE WORN GLOVES MUST BE WORN Leg Injuries Wrist/Hand Injuries
ON THIS SITE AT ALL TIMES ON THIS SITE AT ALL TIMES

FLAME RETARDENT OVERALLS MUST HIGH VISIBILITY JACKETS MUST BE
BE WORN ON THIS SITE AT ALL TIMES WORN ON THIS SITE AT ALL TIMES

CONSTRUCTION WORK IN PROGRESS HEAVY PLANT AND MACHINERY Foot Injuries Ankle Injuries
PARENTS ARE ADVISED TO WARN CHILDREN OF OPERATE ON THIS SITE

THE DANGERS OF ENTERING THIS SITE

CAUTION! DANGER - DEEP EXCAVATIONS
LIVE ELECTRIC CABLES/APPARATUS

YOU ARE ENTERING A CDM SITE
ALL VISITORS MUST REPORT TO SITE OFFICE AND SIGN IN

UNAUTHORISED ENTRY TO THIS SITE IS STRICTLY FORBIDDEN

NOTHING MORRISON DOES IS SO IMPORTANT THAT WE CANNOT TAKE TIME TO DO IT SAFELY

Site Permit & Safety Boards PPE Site Requirements Accident Man Board A0
REF: G016 REF: G017 REF: G018

Apologise for any

inconvenience caused Car Park

during construction Car Park Board 1000x400mm
REF: G021
works Thank you

31009 - Apologise Board 915x610.indd 1 19/12/2019 09:52

General Control Measures A0 Board Apologise Board REF: G020
REF: G019

General Waste

Site

Office

30984 - General Waste 400x400.indd 1 21/10/2019 13:58 31043 - Site Office 600x600.indd 1 28/10/2019 10:19

Direction Board 400x300mm General Waste Board 400x400mm Site Office Board 600x600mm
REF: G022 REF: G023 REF: G024

Safety First Board Lost Time Board Helmets, Footwear & Jackets Board
REF: G025 REF: G027
REF: G026
Footwear & Jackets Board
Company Site Rules Company Site Rules REF: G030

Safety helmets must 1. It is forbidden to possess or consume alcohol, non No unauthorised Safety Helmets must 1. It is forbidden to possess or consume alcohol, non No unauthorised
be worn at all times prescribed drugs or other intoxicants on site or to be entry be worn as directed prescribed drugs or other intoxicants on site or to be entry
under their influence such that safety at work would under their influence such that safety at work would
on this site jeopardised. All visitors and by site personnel jeopardised. All visitors and
drivers report to drivers report to
Notice to parents 2. Safety devices must not be interfered with and may only 10 2. Safety devices must not be interfered with and may only
Building sites are be attended to or bypassed with proper authorisation. site office be attended to or bypassed with proper authorisation. site office
dangerous places not
3. It is forbidden to indulge in horseplay, fighting or 3. It is forbidden to indulge in horseplay, fighting or
playgrounds malicious damage. malicious damage.

4. Approved safety helmets must be worn at all times other 4. Safety helmets must be worn as directed by site
than in site hutting or a suitably protected vehicle cab. personnel.

5. The use of safety footwear is compulsory. 5. The use of safety footwear is compulsory.
Unsuitable footwear at the discretion of the contractor, Unsuitable footwear at the discretion of the contractor,
is prohibited. is prohibited.

6. Drivers of all vehicles must obey road signs and site traffic 6. Drivers of all vehicles must obey road signs and site traffic
rules. A speed limit may be imposed throughout the site, rules. A speed limit may be imposed throughout the site,
seatbelts where fitted must be worn. seatbelts where fitted must be worn.

7. All permit to work systems and other written procedures 7. All permit to work systems and other written procedures
must be obeyed. must be obeyed.

8. All prohibition and other warning signs where posted 8. All prohibition and other warning signs where posted
must be obeyed must be obeyed

9. Plant and equipment may only be operated by competent 9. Plant and equipment may only be operated by competent
trained and properly authorised personnel. trained and properly authorised personnel.

10. No damaged or faulty tools may be used. 10. No damaged or faulty tools may be used.
11. The contractor reserves the right to evict or refuse entry 11. The contractor reserves the right to evict or refuse entry

to any person for any reason which might be prejudicial to any person for any reason which might be prejudicial
to site safety or good conduct. to site safety or good conduct.

30986 C Sit R l V i A 1000 800 i dd 1 21/10/2019 15 03 30986 C Sit R l V i B 1000 800 i dd 1 21/10/2019 15 03

Company Site Rules Board v1 Company Site Rules Board 1000x800mm
REF: G028 REF: G029

66

Section G – Boards/Signage

SAFE DIGGING UTILITY SERVICES

WORKING NEAR SAFE STAND OFF DISTANCE
OVERHEAD CABLES
ALWAYS USE PLANS AND LOCATING EQUIPMENT.
ALWAYS MARK LOCATION BEYOND EXCAVATION LINE. PERSONAL PROTECTIVE
EQUIPMENT (P.P.E.) DO NOT work or stand beneath grab.

LORRY LOADERS
DO NOT USE MECHANICAL EXCAVATION WITHIN 0.5m
OF KNOWN PLANT. EXCAVATION Deep Excavation must have Permit to Work. CHOCK DRUMS
Copyright CENTURY 21 PROJECTS ‘02RISK ASSESSMENT
Printed by PMT Digital 01480 493666 !
CABLE
HANDLING Be aware of trench collapse.
! IF YOU WANT TO STAY ON SITE Illustrations copyright CENTURY 21 PROJECTS ‘03
DO NOT MISUSE YOUR P.P.E. Printed by PMT Digital 01480 493666
BEWARE OF ARCING! Illustrations copyright CENTURY 21 PROJECTS ‘03 Keep at SAFE DISTANCE from
Illustrations copyright CENTURY 21 PROJECTS ‘03 working area of the grab.
Printed by PMT Digital 01480 493666 Printed by PMT Digital 01480 493666
Copyright CENTURY 21 PROJECTS ‘08

Printed by PMT Digital 01480 493666
USE MECHANICAL METHODS

Illustrations copyright CENTURY 21 PROJECTS ‘03
Printed by PMT Digital 01480 493666

Vision & Values Board TBT Boards A1 x6 Versions
REF: G031 REF: G032

Plant & Fleet Signage On Site Risk Assessment Boards x5 Versions
REF: G033 REF: G034

UK Power Hoarding Graphics Safety Notice board
REF: G035 REF: G036

Parking Permit

Parking

Car Park Signage REF: G038

Safety Stats Notice board
REF: G037

Fuel Card Saving Driver League Nothing that we do is so important Smoking area 24 HOURSmoking area
Board REF: G039 Table Board REF: G040 that we cannot do it safely Please keep
Please keep
A3 Dibond Sign this area tidy CCTVthis area tidy
REF: G041 and discard and discard
cigarette ends cigarette ends
in bins provided in bins provided

A4 Smoking Area Sign IN OPERATION
REF: G042
A3 CCTV Sign
REF: G043

67

Section G – Boards/Signage

PPE YARD REQUIREMENTS

The following PPE must be worn when in the yard area of this site: Thank you for bearing with us
whilst we carry out this essential
MUS WPD PERSONNEL DELIVERY DRIVERS
work.
HARD HAT HARD HAT
SAFETY GLASSES HIGH VISIBILITY JACKET
HIGH VISIBILITY JACKET SAFETY FOOTWEAR
FLAME RETARDENT OVERALLS
GLOVES in partnership in partnership with
SAFETY FOOTWEAR with

This PPE must be worn as a minimum and where identified through
risk assessment, additional PPE may be required.

PPE Yard Requirements A0L Affinity PVC Banners
REF: G045 REF: G046

MORRISON DRIVERS 0UJPKLU[ 3PUL
RULES OF THE ROAD ,]LU[Z [V 9LWVY[

Work Related Injuries • Damages • Hazards • Near Misses • Dangerous Occurrences • Medical Conditions
• Environmental Incidents • Member of Public Incidents • Motor Vehicle Incidents

044,+0(;, 9,:765:,! >/,5 *65;(*;05. 4<: 05*0+,5; /6> >, *3(::0-@

Take immediate action to make area 305, @6< >033 5,,+ ;6 :<773@ 05*0+,5;:

safe, safeguard yourself and others, ;/, -6336>05. 05-694(;065!

FIRST AID • IF IN DOUBT – DO NOT OVERTAKE. apply first aid if appropriate or to limit • Your name, line manager’s name, >692 9,3(;,+ 051<9@!
• REGULARLY CHECK YOUR VEHICLE – TYRES – FLUID LEVELS. the severity or potential of the event contract, operating depot and work- • An injury of a minor nature
NEAREST FIRST AIDER / LOCATION • ALWAYS ALLOW ADEQUATE TIME FOR YOUR JOURNEY. and stabilise the situation. stream.
• KNOW YOUR ROAD SIGNS AND OBSERVE SPEED LIMITS. which receives no more
• BEWARE OF ADVERSE WEATHER CONDITIONS AND SURFACES. REPORTING OF GAS ESCAPES: • If a sub-contractor – your name, than first aid treatment, this
• DON’T BECOME A ROAD RAGER OR A VICTIM OF ROAD RAGE. 24Hr National Grid Gas Emergency company and who you are working is known as a Minor Injury.
• PARK YOUR VEHICLE UNDER SENSIBLE LIGHTING AT NIGHT. Number: 0800 111999. Obtain reference for (as above). 3V^ $ 0UJPKLU[ 0
• KNOW YOUR COMPANY ACCIDENT PROCEDURES. number and report to incident line. • An injury whereby treatment
• ENSURE YOUR VEHICLE IS ALWAYS SAFE AND SECURE. • The date, time and location of the such as stitches / gluing
REPORT TO INCIDENT LINE: incident. of a wound; foreign object
Emergency Services 999 or 112 removed from an eye; burn
MUS Incident Line 0845 437 8288 • The type of incident / hazard that is or wound requiring follow-
Motor Vehicle incidents (MVI) 08708 303 836 being reported e.g: up treatment is provided
- Work Related Injuries by a professional medical
- Damage person e.g. nurse or doctor
- Discovered Damage (Latent) in a hospital, from their own
- Hazards GP or paramedic etc. would
- Near Misses
- Dangerous Occurrences
- Medical Conditions

- Environmental Incidents be classed as a Medical

/ - Theft Treatment Injury. 4LKP\T $

9,*69+! - Security Breaches :LYPV\Z 0UJPKLU[ :0
Make a record of events if required - Motor Vehicle Incident if injury • If there is a fatality or a
and secure evidence / photographs
documentation / details of other persons occurs major injury i.e. a fracture
involved and witnesses. - Member of Public other than fingers and toes,
• If a person has sustained injury, how amputation, dislocation of
severe and is a visit to a hospital the shoulder, hip or knee,

required? temporary or permanent loss

• Information details of other involved of sight, electric shock or

-6336> <7 (*;065! persons or witnesses etc. burn or any injury resulting
• Update your line manager - severity of in loss of consciousness or
05*0+,5; +,7(9;4,5;! requiring resuscitation or a
injuries, return to work, etc. • Record details in works stay in hospital of more than
• Sign accident book entry (as part of 24 hours, would need to
management system (Isis). be reported under RIDDOR
investigation process). • Contact utility owner to initiate by the SHEQ Reporting Team.
• If incident results in injury then a Return /PNO $ =LY` :LYPV\Z 0UJPKLU[
repair. =:0
to Work interview will be undertaken • If utility damage, contact utility
NAME LOCATION to ensure the ability to return to work.
NAME LOCATION Your line manager may refer you to
NAME LOCATION
Occupational Health to assess your owner to initiate repair. 36:; ;04, 05*0+,5;

Fitness for Work (FFW) and to identify • Contact relevant SHEQ advisor. • If the work related injury

any adjustments that may be necessary • Text key contract personnel to results in the loss of one

e.g. Phased return to work or restricted provide initial incident details e.g. or more days or shifts

duties etc. incident type, address, name of (not including the day of

Eye protectionFatality
MUS ACCIDENT/ INCIDENT REPORT FORM REFERENCE NUMBER FOR HSEQ USE person involved, line manager. the incident but includes
Complete shaded area and send (via email) to the “Incident Reporting” ONLY • Forward investigation paperwork to weekends and holidays),
and the injured person is
Mailbox within 48 hours. :<7769;05. ;/, 05=,:;0.(;065 person conducting investigation. unable to perform their normal
• Manage return of outstanding duties would be classed as a
Type of Incident (tick relevant box only) 796*,::! Lost Time Incident (LTI).
investigation reports. • If absence is over 7
• Manage investigation continuous days then this
needs to be reported under
recommendations to closure. RIDDOR as an Over 7 Day LTI.
• Provide analytical data to contracts
5,(9 40::,:
for trend analysis. • A situation where you had to

46990:65 <;030;@ :,9=0*,: :/,8 act to prevent an incident or
796*,+<9,:! damage from occurring or
• MUS-MOPs-S-019 Reporting, where something happened
that almost caused an
Communication and Investigation of incident.
Incidents
• MUS-MOPs-S-020 The Management of /(A(9+:
Very Serious Incident Investigations • Something that could cause

injury or damage.
Safety helmets………………………………………………………………..Specified MajorOver 7 Days Lost4-7 Days Lost1-3 Days Lost
Injury (RIDOOR) Time Accident Time Accident Time Accident You may be asked to give your account ofMember of Public Member of Public
(with injury) (no injury)
Environmental
Dangerous RIDDOR REF Non Lost Time Near Miss Incident Breach of Security Others
Occurrence NO: the event as part of an investigation – this
RIDDOR Close Call
(Rail)

Description of Accident / Incident (Please give as much may includeLocation:……………………………………… giving a witness statement or
…………………………………………………..
information as possible regarding the immediate events leading up to the incident,
and details of the incident itself):
Reported by

Use earManager/Agent
…………………………………………………………………… Contract Name attending an investigation review panel.
………………………………………………….
……………………………………………………………………

……………………………………………………………………

…………………………………………………………………… Contract Number: ……….……………….

Company: ……………………………..…….
Witness

must be wornInjuryDetails
Weather: …………………………………….

People involved in incident:
Fir st• MUS-GD-HR-007 Managing…………………………………………………………………………………………………………………………….. aid
Personnel Full Name Employer Job Title Da4te 6T9ime90:65 <;030;@ :,9=0*,:
Injured
Part(s) of body affected:

must be wornDidtheinjuredpersonreturntoworkthat

shift
/<4(5 9,*:6<9*,:

NAME LOCATION MAKE SURE THAT YOU HAND IN YOUR DRIVERS LICENCE TO YOUR SITE 796*,+<9,:!Treatment Given
NAME LOCATION MANAGER FOR REGULAR REVIEWS OR ON ARRIVAL AT A NEW SITE. THIS Tick
INFORMATION WILL BE ATTACHED TO YOUR PERSONNEL RECORD FORM
HELD WITHIN THE SITE OFFICE. Type of Injury: • MUS-POL-HR-007 SicknessFirst Aid Treatment
Seen by Doctor/Nurse

Taken to Hospital Absence Policy
MUS-GD-HR-006 Statement of
None

Has the accident book been
completed
protectorsName: •

in this areaIncidentStatus
Fitness for WorkIMMEDIATE ACTION TAKEN (give details of any actions taken to prevent further injury or damage)…………………………………………
……………………………………………………………………………………………………………...………………

Completed by: Signature: Position: AbsenceContact Number: Guide

Review by Safety Department Investigation / Recommendations (Office use only, copy to be sent to Arlesey Safety
Department)

Signature: Date Is a safety alert 56;/05. >, +6 0: :6 04769;(5; ;/(; >, *(556; ;(2, ;/, ;04, ;6 +6 0; :(-,3@
required:
Yes / No

Action with Operations Under Investigation Closed
Issue 1 MUS-FM-S-011
Revision 4

03 000200500701904SAFEWORKINGDISTANCES WARNING DANGER
COMPETENCE TOHOUSEKEEPING. EQUIPMENT PROVPIRSOIOTENC, TION OF WRIOSRKKMS.ANAGEMENT.MORRISON UTILITY SERVICES
All sites shall be adequately guardedAastseaslls,tiCmoenstrol, Communicate and Document the Risks UNAUTHORISED PERSONS
WORK SAFELY. USE AND MAINTENANCE.ZERO HARM SAFETY RULES All Sites/Depots/Offices to be maintained
01 VREESHPICOLNESIBILITY. DSAISFTEAWNCOERSK.ING SAFE SYSTEM(S) POEFRWSONRKA.L PROTEANCNETADIORANMC.CISIDS,EINNTCRIDEEPNOTRTING.The followiVCFAnOglOElCdZHUMerSIirv-CPoeCLEHrHsETEaMCErRKmNU,EISNSARCSTaSEPoPflaEeOldTaCthdyTNOdeARrSrNeuiWRIDvlBteioeMOsIsL,tArkRMIhIsTNeKUPYTMOASoSITcNAcUlbuYiFecpOSEayUaTtLpRiYopVanlEiadeHpAPAldIRCLhrRlLtLIiloEoOeoaPPARardrENleelTRDRtMOrSiRotssOkUEoBoMNSPEuEnoNStIMnNlihniEtBcGedLyEeesR:eMPlLOUrEUwStTScSaTiTSclPOkulEBiEWEpbnDtImOCaaeMgOROktpAKMtiRioEhlnsPeSnesgEPmAeTaiCrEislEenNsdneTtuodtTOtsaiaaeUcnNfscedDoEuwARnTuoAiAtntrKThkpEIaDioTenYHrocgEilSpsIeIReTdlaEedDins,IUStTpaaAIErnnSoSdcApeFteEsirdSwtIyTyhEASAmaAeLnLnFnaEPdAnESoRpnYapSSpesOeTsrrENreoMaNtv(tEsSeiL)ndMOgFUaWpSnTOldaCRnOKAACENtQoup,FUIrtpRIrPhMreMoocUErptNNilrsyTDieaEMUdRtUSesMSTeATSdNeBeDEtalheIPnNcRoGdtOdtAAiOVooMLpFIoLDnbpTaPfEHeEroDiWEnRo,faSUtpoOEavSrNEraqiDnkNaiuleEAtaiLeNdpbMDmPleUMeeSrAfTnsoNWotrAEnfAAGuAoNLaERWsDrDle/TARtIMHYNhweESOAesAhCBpSPOITeLAPiNIarrRTFSaesYEOIktDPMSro,ERCeARrIOqANyTOTuNHETPEOiEPrrRRSPoeSEAaEdtWre/lelRIcTPAtHtEiocvVAceITbSidUAEeALeqLLAnuTItpMIiMsppP,EAmrISInoReMcpnirEdtiNEaeTLtnISMe,tPlIsNyUaASRTHnEed/,pWRNoEHDrEeUtEaeCLrEdC,HMISAOiIRsLsSAeTEs, CONTROL THE RISKS MUST KEEP OUT
All
Personnel MwFLUiEOlSlSTCbSBeUESSACPOs-sEMeCEsPHDsEeTEdEMCNaKTOn,TRdOIENAUSSNuPPDthAEEoRCCTrTAEisKAeEdNTpHDrEiIMoRrDAtUoITNIuETSnAPdRIeNIOrtRYaTOkOiUnBgREItNVhGEeHPirPUIdTRCuTOLOtEXieWAIsMONRIDTKYRHEMAZEAMRBDESRMUST BE APPROPRIATELY MANAGED ALL PERSONNEL TO BE CONVERSANT WITH THE MUS REPORTING REQUIREMENTS THE CONTRACTOR WILL NOT BE
02 ALL PERSONNEL LIABLE FOR DAMAGE OR

Implement safe working distances when operating plant, taking into account ACCIDENT TO ANY TRESPASSER

people, property and assets DangerPARENTS:- PLEASE WARN CHILDREN

PROXIMITY HAZARDS MUST BE APPROPRIATELY MANAGED Overhead cables

04RISK MANAGEMENT
Assess, Control, Communicate and Document the Risks
ELIMINATE, REDUCE, ISOLATE, CONTROL THE RISKS
05HOUSEKEEPING
All sites / Depots / Offices to be maintained in a clean and tidy manner
A TIDY SITE IS A SAFE SITE
06SAFE SYSTEM(S) OF WORK
An Approved and Authorised Method of Work
ALL PERSONNEL MUST CONFIRM UNDERSTANDING OF THE SAFE SYSTEM(S) OF WORK
07 EQUIPMENT PROVISION, USE AND MAINTENANCE
Appropriate Selection of Equipment for the Task, Correctly Used and Maintained
EQUIPMENT MUST BE PROVIDED, USED AND MANAGED IN A SAFE MANNER
08PERSONAL PROTECTION
Appropriate Personal / Respiratory Protective Equipment to be available for use where required
ALL PERSONNEL MUST WEAR THE APPROPRIATE PPE / RPE AT ALL TIMES
09PROTECTION OF WORKSZERO HARM SAFETY RULES
All sites shall be adequately guarded at all timesZERO HARM SAFETY RULES
ALWAYS CONSIDER THOSE WITH VISUAL IMPAIRMENTS, PUSH / WHEEL CHAIRS AND MOBILITY SCOOTERS
ZERO HARM SAFETY RULES
ZERO HARM SAFETY RULES

ZERO HARM SAFETY RULES
ZERO HARM SAFETY RULES

ZERO HARM SAFETY RULES
ZERO HARM SAFETY RULES

ZERO HARM SAFETY RULES
ZERO HARM SAFETY RULES

FLAMHIMGAHBLLYE
10 NEAR MISS, INCIDENT AND ACCIDENT REPORTING
All Accidents, Incidents and Near Misses are to be Appropriately Reported
ALL PERSONNEL TO BE CONVERSANT WITH THE MUS REPORTING REQUIREMENTS
Nothing that we do is so iNmoptohrintagntthtahtawt e do is so importanNtotthhaint g that we do is so importanNtotthhaint g that we do is so importanNtotthhaint g that we do is so importanNtotthhaint g that we do is so important that
we cannot take the time twoedocaintnsoatfetlayk. e the time to do it swafeeclya.nnot take the time to do it swafeeclya.nnot take the time to do it swafeeclya.nnot take the time to do it swafeeclya.nnot take the time to do it safely.

Nothing that we do is so importanNtotthhaint g that we do is so importanNtotthhaint g that we do is so importanNtotthhaint g that we do is so importanNtotthhaint g that we do is so important that
we cannot take the time to do it swafeeclya.nnot take the time to do it swafeeclya.nnot take the time to do it swafeeclya.nnot take the time to do it swafeeclya.nnot take the time to do it safely.

DRIVING GUIDANCE

WH1O Driving 2 3 Housekeeping 4

ARELicence
EMPLOYEES MUSTMORRISON Towing Speed
MANAGEMENT
!
VISITING SITCEo-AopReEratReEwMithINemDpEloDyeOrsFtoTmHaEke sure health DANGER Date:
REQUIREMEaNndT sFaOfetRy lTaHwEs aMre TcaOrriCedAoRuRt; Y ELECTRICITY Location/Zone:
Employer:
Name (optional):

OUT AND RETaCkOe cRaDre oSfAthFeEir BowEnHhAeValtIhOaUnRd safety and Tick the boxes applicable to the incident:

that of other people whilst they are at work; Behaviour Signing, lighting &
guarding
DISCUSSIONS DURING THEIR VISIT5 Reversing 6 Grab Lorry 7 Damage Reporting PPE
Access & egress
Not interfere with anything provided for their Slips, trips & falls
Excavation work
health and safety according to law – see It is against the law to Poor supervision
smoke in this vehicle Plant & equipment
Sections 7 & 8 Health & Safety at Work Act Lifting & carrying
Work at height
Environmental issues
(Noise, dust, lighting, Chemical spillage &
& material storage) leaks

Danger to the public Mains or service laying

1974. Hazard / Near Miss Report Card

!

Illustrations copyright CENTURY 21 PROJECTS 02

Contents and Safety Signs
REF: G047

Delivering what we promise

Site: North Wales Details of Top 5 Health Safety & Environmental Risks
Month: Nov 16
Delivering what we promise

Site: North Wales TITLETo:pM5oHrSr&isEoRnisUksti-liPtoypSuleartveiacserseSqDueienrlesidvibelreinMg wonhiattorwinegprPolamnisTeemplate
Top 5 HS&E RPEiRsSkONsS-INPDoANpGuERlate as IMreMqEDuIAiTrEed –PRDOeJECtTails of Risk explained in TabC2ONTROL Monitoring &
RISK NO W/C ACTIVITY HAZARD SUPERVISOR MANAGER MEASURES Site Inspections SMS Audits

Month: Nov 16 1 Underground Services Carry out site specific risk assessment: 1

2 Safety Behaviours Sensible Site Monitoring Action Tracker2- Obtain appropriate utility plans for the entire area of work. Remember plans are not always accurate. Open Closed Total Actions % Closed
3 Customer - Ensure that Private Utility Network plans have been requested and checked. Actions Actions raised
- Ensure that Oil Pipeline records have been requested and checked.
Key Personnel 3- Ensure that information on high pressure gas pipelines have been requested and checked.
Mark Allen (MA) - Delivery Manager - Check for street furniture e.g. stopcock / scars meter boxes etc.
Andy Kirk (AK) - Project Manager
John Breslin (JB) - Site Supervisor - Check for recently completed installation works that may not be on records.
Chris Smart (Initials) - SHEQ Manager 4 Plant/Vehicle Movement 4- ONLY a competent person is to use acalibrated CAT and Genny to identify underground services. Mark up all utilities and locate utilities.
Wovrikciinnig5tyinoTftrheaffic ManagUenmderegrnoSuetnrvdicAeps paratus / Nov-16 North5Wales 1- Trial hole to establish position of underground services.
Toolbox talks, Behavourial 0 1 0%LRQA Audits, Contract Deep Dive Audit,
Internal audit 9001, 14001 and 18001.
Employees, other contractors and public JB AK - When excavating always use safe digging techniques. coaching, CTRD’s,

Risk 1 Underground Coming into contact with underground gas, Activity - Public to be excluded from areas of operation and access controlled to the work area. MUS SHEQ Inspections
Apparatus / electric, water, telecoms utilities Action - Always wear appropriate Personal Protective Equipment.
Complete Closed Priority Action Open/ Expected Actual
Services Planned - Do not NuAseucmmteicobhaneBnricaalneIkxdcaeHvDantoaitoitlnfiiee-deqRauedippyomrteanlDtl wadmaiItmathgeianegms0e:.d5,mseProvrfiocuetbsi.liltey muntiIl dthee nrotuitfie heads b,eAencptrioovenn. Owner closed Closure date Closure
- Do not touch damaged electricity cables or look at end of fibre optics.
KEY: date

Item Activity Owner (initials) 1 - Make both the excavation and the site safe and secure.
SMS - 1 - Where g0as7i/s1le1a/k1in6g, ensuPreetdhee ssittreiaisnevbaocuaartdedsainndumsaedeovsaefer.backfilled trench
Organisational Process Review & Compulsury Meetings MTWT F S S M T W T F S S M T W TF S S M T W T 2FG5ene-r2AiScd6RdiistkioA2nSsa7slegssumRid2Meeenm8ltiensmefosbr2ceTawpir9nn:roNobrckoeateopl3rWonrclac0itaaonitorsgea–nderNwowrT1oueiatnqdhdyiiug.nt!ihItrfeh2FebeUdett?einlaiStcmiteh3SespeNiaslcekstpw.tl4oSaorntkeesdmuups, tisbaenuysed
1.1 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
1.2 Monthly Delivery Meeting
1.3
1.4 Weekly Progress Meeting (TP 163) AK in the carriageway, not pedestrian boards. Medium JB Open 11/11/16
1.5 MA - Comply with safety training and instruction, also with site safety rules.
1.6 Weekly Review of Incidents/PI’s/NM’s AK Toolbox talks, Behavourial
Weekly Resource Review Meeting Risk 2 All work activities Unsatisfactory safety behaviour Employees, other contractors and public JB - Be aware of how the task could affect other people in the location. coaching, CTRD’s, LRQA Audits, Contract Deep Dive Audit,
SMS - 2 Internal audit 9001, 14001 and 18001.
2.1 AK l2ine - Any safety concerns, consult your line manager. MUS SHEQ Inspections
2.2 manager anyone seen working or behaving in an unsafe manner,
2.3 - Report to your especially horseplay.
2.4
2.5 Review CPH&SP AK - Inexperienced or young person’s to be supervised and monitored at all times.
2.6 3
2.7 Review EMP, QP & PVMP AK If a customer is getting agitated and aggressive:
2.8
2.9 RAMS Review (High Risk Activities) AK All work activities 4 - Let the customer do the talking.
2.11 where customer contact - Don’t take their complaint personally.
2.12
SMS - 3 Monitoring and Review Programme Customer Contact JB AK 5 - Don’t get drawn into an argument. Toolbox talks, Behavourial LRQA Audits, Contract Deep Dive Audit,
3.1 Aggressive customers that may cause - Politely withdraw. coaching, CTRD’s, Internal audit 9001, 14001 and 18001.
3.2 Risk 3 31st October 2016 Employees
3.3
3.4 Planned Inspections, tours and audits is likely physical injury - Avoid letting the aggressor get between you and your escape route. MUS SHEQ Inspections
3.5 6 - Contact your line manager.
3.6 When completing your on site assessment, record any conversations in your job pack and inform your line manager immediately.
3.7 External 3rd party Audit Safety/Environmental/Quality CS
3.8 MA/AK 7
3.9 Internal Audit Safety/Environmental/Quality - Hierarchy of control.
3.10 CS
3.11 Senior Manager SHEQ Tour 8 - Exclusion zones.
3.12 - Agreed communication between plant controller and operator.
3.13
3.14 Framework Manager - SHEQ Inspection ACAll work activities Plant and JB AK Assessm- Ee9nnstuoref clear line of sight at all times between plant controller and operator. Toolbox talks, Behavourial LRQA Audits, Contract Deep Dive Audit,
SMS - 4 hazards within the vicinity e.g. excavations, overhead apparatus, people coaching, CTRD’s, Internal audit 9001, 14001 and 18001.
4.1 Risk 4 Vehicle Movement Contact with moving plant and vehicles Employees, Other Contractors, - etc.
4.2
4.3 Delivery Manager - SHEQ Inspection MA Members of the Public - Safe system of work e.g. traffic management plan. MUS SHEQ Inspections
4.4 AK 10 - Trained and authorised plant controller.
SMS - 5 Project Manager - SHEQ Inspection CS
5.1 JB - Reversing controls.
5.2
5.3 SHEQ Manager - SHEQ Inspection 11 - Minimum widths observed
5.4
5.5 Site Supervisor - CTRD 12 - Use correct signage.
5.6 - Flashing beacons utilised where required at all times.
5.7
5.8 DCWW - CTRD DCWW - Safe system of work (RAMS) to be observed and fully complied with at all times.
5.9 SHEQ 13 - Off peak work times utilised.
5.11 Environmental Audit SHEQAll work locations / sites - Vehicle and pedestrian segregation maintained at all times. Toolbox talks, Behavourial LRQA Audits, Contract Deep Dive Audit,
5.12 coaching, CTRD’s, Internal audit 9001, 14001 and 18001.
requiring traffic management 14 - No loading or unloading from live (in-road) side of vehicle.
Quality Audits Traffic Management Employees, other contractors and public JB AK - Correct Personal Protective Equipment to be worn. MUS SHEQ Inspections
Standard MSR Inspections Control of equipment, falling into live lanes
Risk 5 15 - Buddy system to be observed.
- Safety awareness and traffic management training.

MSR -Signing & guarding JB - Sufficient weighting of signs and barriers.
16 - Batteries and equipment tested prior to deployment.
MSR - Main Laying JB
- Regular inspection of signage and cones.
MSR - Excavations JB IMMEDIATE PROJECT - Con1ta7ct details clearly displayed for member of public (MOP) reporting of concerns. Monitoring &
W/C JB RISK SUPERVISOR MANAGER Site Inspections
MSR - Underground/Overhead Services RISK NO WHAT WORK IS HAPPENING WHO MIGHT BE HARMED AND HOW 18 CONTROL MEASURES SMS Audits

MSR - Plant & Vehicle Movement Risk 1 JB 19

MSR - Emergency Preparedness Risk 2 JB 20
JB 21
MSR - Asbestos (cutting, removal, disposal) Risk 3 7th November 2016 JB
MSR - COSHH Risk 4
MSR - Permit controlled activity Risk 5 JB 22
JB 23 CONTROL MEASURES
MSR - Customer & public interface RISK NO W/C JB RISK WHAT WORK IS HAPPENING WHO MIGHT BE HARMED AND HOW IMMEDIATE PROJECT Monitoring & SMS Audits
14th November 2016 JB SUPERVISOR MANAGER 24 Site Inspections
JB
MSR - Site Documentation Risk 1 25

MSR - Streetworks Risk 2

MSR - Working at height Risk 3 JB 26
MSR - Lifting Operations Risk 4
Deep Dive MSR Inspections Risk 5 W/C SHEQ RISK WHAT WORK IS HAPPENING WHO MIGHT BE HARMED AND HOW IMMEDIATE PROJECT 27 CONTROL MEASURES Monitoring & SMS Audits
MSRDD - Yard and Office SHEQ SUPERVISOR MANAGER 28 Site Inspections
RISK NO SHEQ 29
30
MSRDD - Safety From The System Risk 1 21st November 2016 SHEQ

MSRDD - Ecology/Environmental Risk 2

MSRDD - Behavioural Safety Risk 3 W/C AK RISK WHAT WORK IS HAPPENING WHO MIGHT BE HARMED AND HOW IMMEDIATE PROJECT 31 Monitoring & SMS Audits
Specific Audit Programme (MUS SMS & TP163) Risk 4 28th November 2016 AK SUPERVISOR MANAGER 32 CONTROL MEASURES Site Inspections
FRG - Road Safety Risk 5 AK 33
FRG - HSP124 AK 34
RISK NO AK 35
AK 36
FRG - Deep Excavations Risk 1 AK 37
FRG - Crossing or close working to; IP/HP Gas, EHV/HV Risk 2 AK 38
FRG - Specialist Subcontract Risk 3 AK 39
FRG - Temporary Works Risk 4 AK
FRG - Lifting Operations Risk 5 AK

FRG - Plant/People Interface

FRG - Confined Spaces

FRG - Emergency Preparedness

FRG - Work At Height

40

Exterior Signs Word Wall Cut Vinyl 3 Week Lookahead Boards A0
REF: G048 REF: G049 REF: G050

68

Section G – Boards/Signage

Health & Safety Policy Statement Quality Statement Environmental Statement MORRISON UTILITY SERVICES
ZERO HARM SAFETY RULES

The following Zero Harm Safety Rules, MUST be applied to all MUS Sites:

Site Safety Sign Pre-Construction Phase Plan Site Environmental Plan Health and Safety Point 01 VEHICLE RESPONSIBILITY 04 RISK MANAGEMENT 08 PERSONAL PROTECTION
All drivers MUST adhere to the Occupational Road Risk Policy Assess, Control, Communicate and Document the Risks Appropriate Personal / Respiratory Protective Equipment to
FOCUS - CHECK, INSPECT AND MAINTAIN YOUR VEHICLE AND ELIMINATE, REDUCE, ISOLATE, CONTROL THE RISKS be available for use where required
REMEMBER LESS SPEED MORE SPACE ALL PERSONNEL MUST WEAR THE APPROPRIATE PPE / RPE AT ALL TIMES
05 HOUSEKEEPING
02 COMPETENCE TO WORK SAFELY All sites / Depots / Offices to be maintained in a clean and tidy manner 09 PROTECTION OF WORKS
All Personnel will be Assessed and Authorised prior to undertaking A TIDY SITE IS A SAFE SITE All sites shall be adequately guarded at all times
their duties ALWAYS CONSIDER THOSE WITH VISUAL IMPAIRMENTS,
ALL PERSONNEL MUST BE COMPETENT TO UNDERTAKE THEIR DUTIES 06SAFE SYSTEM(S) OF WORK PUSH / WHEELCHAIRS AND MOBILITY SCOOTERS
PRIOR TO BEING PUT TO WORK An Approved and Authorised Method of Work
ALL PERSONNEL MUST CONFIRM UNDERSTANDING OF THE SAFE 10 NEAR MISS, INCIDENT AND ACCIDENT REPORTING
03 SAFE WORKING DISTANCES SYSTEM(S) OF WORK All Accidents, Incidents and Near Misses are to be
Implement safe working distances when operating plant, taking Appropriately Reported
into account people, property and assets 07 EQUIPMENT PROVISION, USE AND MAINTENANCE ALL PERSONNEL TO BE CONVERSANT WITH THE MUS REPORTING
PROXIMITY HAZARDS MUST BE APPROPRIATELY MANAGED Appropriate Selection of Equipment for the Task, Correctly Used REQUIREMENTS
and Maintained
EQUIPMENT MUST BE PROVIDED, USED AND MANAGED IN A SAFE MANNER

Nothing that we do is so important that we cannot take the time to do it safely.

H&S LAW POSTER Construction

FIRST AID DocumentationHealth & Safety Policy Statement Environmental Statement
Quality Statement Construction Phase Plan
NEAREST FIRST AIDER / LOCATION
FIRE ACTION Environmental Statement
Site Quality Plan
First aid NAME LOCATION Site Waste Management Plan
NAME LOCATION
NAME LOCATION SITE SAFETY
NAME LOCATION
NAME LOCATION Method Statements & Risk Assessments

TODAY’S HAZARDS

Health & Safety Policy Statement Quality Statement

PPE YARD REQUIREMENTS

The following PPE must be worn when in the yard area of this site:

MUS WPD PERSONNEL DELIVERY DRIVERS

HARD HAT HARD HAT
SAFETY GLASSES HIGH VISIBILITY JACKET
HIGH VISIBILITY JACKET SAFETY FOOTWEAR
FLAME RETARDENT OVERALLS
GLOVES
SAFETY FOOTWEAR

This PPE must be worn as a minimum and where identified through days since the last lost time
risk assessment, additional PPE may be required. accident on this site

Site Safety Signs Health and Safety Notice Board
REF: G052
REF: G051

xxxxxxxxxx x

xx

xxxxxxxxxx x
xxxxxxxxxx x

xx

NO SMOKING NO VAPING xxxxxxxxxx x
xxxxxxxxxx x
It is against the law to The use of nicotine
smoke in these premises vaporising devices is xx
prohibited inside these
xxxxxxxxxx x
premises
Speed Down Banners
Smoking and Vaping Sign REF: G054
REF: G053

Cromer House Notice Board

Safety glasses Please keep this room tidy.

Safety glasses Safety footwear must be worn All used cups, plates etc
must be worn must be worn muasHttbi-eVaiwsllortnimes and cutlery to be put in

at all times unless on walkways at all times thPeledaisshewleaashveert. his toilet
as you would like
ALL VISITORS MUST REPORT TO RECESaPfeTtyIOfooNtwear to find it.

No unauthorised persons beyond this pointm.ust be worn For any replacement items PLEASE
This is a 24 hour operation – unless on walkways please speak to Reception. PULL
CORD
please keep gates clear at all times. This door is IF YOU
not in use and
Illegally parked vehicles will be remmuosHtvbie-eVdiws orn must be locked REQUIRE
ASSISTANCE
at all times at all times. All deliveries,
plant collections
External Signage and servicing,
REF: G055 report to Reception.

Press intercom

Internal Signage
REF: G056

Quarantine This hole sponsored by GET THE
THUMBS UP
Signage A3 Golf Sponsorship
REF: G057 REF: G058 BEFORE
PASSING
ME

Plant Magnetic Signage
REF: G059

69

Section G – Boards/Signage

Tel: 08700 132 702 Example of Hoarding
Example of PVC Banner
SITE SAFETY

Under the Health & Safety Act 1974 all persons entering this site must comply with all regulations under this act.
All visitors must report to the site manager and obtain permission to proceed on to the site or any work area.

Safety signs and procedures must be observed and personal protection and safety equipment must be used as required.

Unauthorised entry to this site is strictly forbidden

Protective footwear must be worn

ID badges must be worn at all times

All visitors must report to the lead engineer upon arrival
For all site specific information,

please refer to Risk Assessment & Method Statement

FIXED

Magdalene Site Safety Board
REF: G060

xxxxx

xx

xxxxx

Dyer and Butler Mesh Banner
REF: G061

Acrylic Print Western Gas Alliance S.H.E. Notice Board Near miss hotline

07807 014336

REF: G062 H.S.E. Notice :DVWH &DUULHU Fire Plan SHEQ Plan :*$ 6HE¶V
Licence

Environmental Policy H & S Policy ,QVXUDQFH :*$ 6DIHW\ $OHUWV

Mobileiddio MUS SHE ,62 &HUWL¿FDWHV 'XW\ +ROGHUV 9LVLWRU ,QIR +D]DUG 1HDU 0LVV 086 6DIHW\ $OHUWV
Mobilisation Notice Board

Welsh directional foamex sign A1 Western Gas Alliance Notice Board
REF: G063 REF: G064

70

Section G – Boards/Signage

A3 signage xxxxxxxxx
REF: G065
xxxxxxxxx
Quarantine
xxxxxxxxx
Ready for hire
xxxxxxxxx
Awaiting off hire
inspection PVC banners 5000x1000
REF: G066
Disposal

GET THE MOBILISATION MOBILISATION
THUMBS UP EVENT EVENT

REVERSE PARKING BEFORE MOBILISATION
ONLY PASSING EVENT
ME
Car park signs 420x300 Directional signs A2
REF: G067 Plant magnetic sign A1 REF: G069
REF: G068

CALEDONIA WATER ALLIANCE MORRISON TELECOM SERVICES
ZERO HARM SAFETY RULES ZERO HARM SAFETY RULES

The following Zero Harm Safety Rules, MUST be applied to all CWA Sites: The following Zero Harm Safety Rules, MUST be applied to all MTS Sites:

01 VEHICLE RESPONSIBILITY working together, delivering services 01 VEHICLE RESPONSIBILITY 04 RISK MANAGEMENT 08 PERSONAL PROTECTION
All drivers MUST adhere to the OccupationalHealth and Safety Point KEY PERSONNEL All drivers MUST adhere to the Occupational Road Risk Policy Assess, Control, Communicate and Document the Risks Appropriate Personal / Respiratory Protective Equipment to
Road Risk Policy Health and Safety Point FOCUS - CHECK, INSPECT AND MAINTAIN YOUR VEHICLE AND ELIMINATE, REDUCE, ISOLATE, CONTROL THE RISKS be available for use where required
FOCUS - CHECK, INSPECT AND MAINTAIN YOUR REMEMBER LESS SPEED MORE SPACE ALL PERSONNEL MUST WEAR THE APPROPRIATE PPE / RPE AT ALL TIMES
VEHICLE AND REMEMBER LESS SPEED MORE SPACE 05 HOUSEKEEPING
02 COMPETENCE TO WORK SAFELY All sites / Depots / Offices to be maintained in a clean and tidy manner 09 PROTECTION OF WORKS
02 COMPETENCE TO WORK SAFELY All Personnel will be Assessed and Authorised prior to undertaking A TIDY SITE IS A SAFE SITE All sites shall be adequately guarded at all times
All Personnel will be Assessed and Authorised their duties ALWAYS CONSIDER THOSE WITH VISUAL IMPAIRMENTS,
prior to undertaking their duties ALL PERSONNEL MUST BE COMPETENT TO UNDERTAKE THEIR DUTIES 06SAFE SYSTEM(S) OF WORK PUSH / WHEELCHAIRS AND MOBILITY SCOOTERS
ALL PERSONNEL MUST BE COMPETENT TO PRIOR TO BEING PUT TO WORK An Approved and Authorised Method of Work
UNDERTAKE THEIR DUTIES PRIOR TO BEING ALL PERSONNEL MUST CONFIRM UNDERSTANDING OF THE SAFE 10 NEAR MISS, INCIDENT AND ACCIDENT REPORTING
PUT TO WORK 03 SAFE WORKING DISTANCES SYSTEM(S) OF WORK All Accidents, Incidents and Near Misses are to be
Implement safe working distances when operating plant, taking Appropriately Reported
03 SAFE WORKING DISTANCES into account people, property and assets 07 EQUIPMENT PROVISION, USE AND MAINTENANCE ALL PERSONNEL TO BE CONVERSANT WITH THE MTS REPORTING
Implement safe working distances when PROXIMITY HAZARDS MUST BE APPROPRIATELY MANAGED Appropriate Selection of Equipment for the Task, Correctly Used REQUIREMENTS
operating plant, taking into account people, and Maintained
property and assets EQUIPMENT MUST BE PROVIDED, USED AND MANAGED IN A SAFE MANNER
PROXIMITY HAZARDS MUST BE APPROPRIATELY
MANAGED Nothing that we do is so important that we cannot take the time to do it safely.

04 RISK MANAGEMENT DUTY HOLDERS
Assess, Control, Communicate and
Document the Risks BUSINESS POLICY INSURANCE VISITOR EMERGENCY
ELIMINATE, REDUCE, ISOLATE, CONTROL STATEMENT INFORMATION EVACUATION
THE RISKS SAFETY INFORMATION

05 HOUSEKEEPING
All sites / Depots / Offices to be maintained
in a clean and tidy manner
A TIDY SITE IS A SAFE SITE

06 SAFE SYSTEM(S) OF WORK
An Approved and Authorised Method of Work
ALL PERSONNEL MUST CONFIRM UNDERSTANDING
OF THE SAFE SYSTEM(S) OF WORK

07 EQUIPMENT PROVISION, USE
AND MAINTENANCE
Appropriate Selection of Equipment for the
Task, Correctly Used and Maintained
EQUIPMENT MUST BE PROVIDED, USED
AND MANAGED IN A SAFE MANNER

08 PERSONAL PROTECTION
Appropriate Personal / Respiratory Protective
Equipment to be available for use where
required
ALL PERSONNEL MUST WEAR THE APPROPRIATE
PPE / RPE AT ALL TIMES

09 PROTECTION OF WORKS
All sites shall be adequately guarded at
all times
ALWAYS CONSIDER THOSE WITH VISUAL
IMPAIRMENTS, PUSH / WHEELCHAIRS
AND MOBILITY SCOOTERS

10 NEAR MISS, INCIDENT AND
ACCIDENT REPORTING
All Accidents, Incidents and Near Misses
are to be Appropriately Reported
ALL PERSONNEL TO BE CONVERSANT WITH
THE MUS REPORTING REQUIREMENTS

Nothing that we do is so important
that we cannot take the time
to do it safely.

Trusted to care for the water on which Scotland depends

Scottish Water Health and Safety Notice Board MTS Health and Safety Notice Board
REF: G070 REF: G071

71

Section G - Boards/Signage

Site board 600x400mm 9,;<95: 24 HOURSmoking area
REF: G072
Returns board 350x200mm CCTVPlease keep
REF: G073 this area tidy
and discard
cigarette ends
in bins provided

IN OPERATION

CCTV sign A3
REF: G074

(336*(;065: 9,*,7;065 SITE SAFETY

Allocations board 350x200mm 7SLHZL WYLZZ [OL 5 5mph
REF: G075 I\aaLY MVY H[[LU[PVU speed limit

Reception board 400x300mm Head Protection must be
REF: G076 worn in designated areas

High Visibility clothing
must be worn in
designated areas

Safety Footwear must be
worn in designated areas

All pedestrians must use
designated walkways

Site Safety Board
800x1200mm REF: G077

Directional Signage 400x300mm
REF: G078

ZERO HARM SAFETY RULES

Health and Safety Point The following Zero Harm Safety Rules, MUST be applied KEY PROJECT PERSONNEL SCOPE OF WORKS POLICY STATEMENT DUTY HOLDERS
to all MUS Sites:
HSE LAW POSTER
01 VEHICLE RESPONSIBILITY
All drivers MUST adhere to the SITE RULES INSURANCE CERTS F10 TELECOM SCOTTISH WATER SGN SPEN
Occupational Road Risk Policy
FOCUS - CHECK, INSPECT AND MAINTAIN INCIDENT REPORTING EMERGENCY FIRE ACTION PLAN SITE LAYOUT PLAN SAFETY INFORMATION REVERSE
YOUR VEHICLE AND REMEMBER RESPONSE PLAN PARKING
LESS SPEED MORE SPACE Quarantine
ONLY
02 COMPETENCE TO WORK Quarantine Board A3
SAFELY Parking Sign 300x300mm REF: G081
All Personnel will be Assessed REF: G080
and Authorised prior to undertaking
their duties
ALL PERSONNEL MUST BE COMPETENT
TO UNDERTAKE THEIR DUTIES PRIOR
TO BEING PUT TO WORK

03 SAFE WORKING DISTANCES
Implement safe working distances
when operating plant, taking into
account people, property and assets
PROXIMITY HAZARDS MUST BE
APPROPRIATELY MANAGED

04 RISK MANAGEMENT
Assess, Control, Communicate and
Document the Risks
ELIMINATE, REDUCE, ISOLATE, CONTROL
THE RISKS

05 HOUSEKEEPING
All sites / Depots / Offices to be
maintained in a clean and tidy manner
A TIDY SITE IS A SAFE SITE

06SAFE SYSTEM(S) OF WORK
An Approved and Authorised Method
of Work
ALL PERSONNEL MUST CONFIRM
UNDERSTANDING OF THE SAFE
SYSTEM(S) OF WORK

07 EQUIPMENT PROVISION, USE
AND MAINTENANCE
Appropriate Selection of Equipment
for the Task, Correctly Used
and Maintained
EQUIPMENT MUST BE PROVIDED, USED
AND MANAGED IN A SAFE MANNER

08 PERSONAL PROTECTION
Appropriate Personal / Respiratory
Protective Equipment to be available
for use where required
ALL PERSONNEL MUST WEAR THE
APPROPRIATE PPE / RPE AT ALL TIMES

09 PROTECTION OF WORKS
All sites shall be adequately guarded
at all times
ALWAYS CONSIDER THOSE WITH VISUAL
IMPAIRMENTS, PUSH / WHEELCHAIRS
AND MOBILITY SCOOTERS

10 NEAR MISS, INCIDENT AND
ACCIDENT REPORTING
All Accidents, Incidents and Near
Misses are to be Appropriately
Reported
ALL PERSONNEL TO BE CONVERSANT
WITH THE MUS REPORTING
REQUIREMENTS

Nothing that we do is so important
that we cannot take the time
to do it safely.

Trams to Newhaven Notice Board
REF: G079

72

Section G – Boards/Signage

In Repair/

Maryport Depot In Service All deliveries,

This door is not in plant collections

31500 - A3L Signage.indd 2 and servicing,
report to
Dibond Sign 2440x1220mm First aid16/12/201915:26
REF: G082
use and must be
locked at all times.

31500 - First Aid A3P.indd 1 Reception16/12/2019 15:26

31500 - A3L Signage.indd 1 16/12/2019 15:26

31500 - All deliveries A3P.indd 1 16/12/2019 15:27

A3 Signs
REF: G083

/V\Y (JJLZZ
9LX\PYLK

56 7(9205.

Yard Gate Sign 800x600mm
REF: G084

SPECIFICATION &
OPTIONS AVAILABLE

• Any size up to 2.5mx1.25m
• Printed direct to media for outdoor use
• Shapes can be cut to bespoke requirements
• Continuous images with perfect read-across

available for such things as walls
and hoardings
• Printed on various substrates included
Rigid Plastic, MDF, Foam Board, Cardboard,
Di Bond

73

74

Sensible Site Monitoring Action TrackerDelivering what we promise AClcotsioends TotarlaAiscetdions % Closed Section H – Posters

AOcptieonns 0%
CAlcdotasuutaerle
North Wales 1 0 1
Priority Action Open/ CEloxspuerceteddate
Item, Problem Identified, Action Owner closed
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Nov-16 IdeDnattiefied Open 11/11/16
07/11/16
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22 +$9 H[SRVXUH DV WKLV UHSUHVHQWV WKH EHVW ZD\ RI OLPLWLQJ WKH ULVNV SRVHG DQG LPSRUWDQWO\
23 SUHVHUYLQJ \RXU JRRG KHDOWK 7\SLFDO ULVN FRQWURO PHDVXUHV WKDW 086 HPSOR\ LQFOXGH

24 • Designing out the need to use vibrating tools where possible.
25
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27 • Procuring low-vibration tools and appendages that are suitable for the job.
28
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35 E\ LQGLYLGXDO PDQXIDFWXUHU PDNH DQG PRGHO 7KH GDWD SURYLGHG E\ HDFK FROXPQ LV DV IROORZV JCB HM25 Hyd Power Pack & Breaker KUV PLQV

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Applying the STOP Do not use above the indicated time as the ELV (5.0 m/s²A(8))
WUDႈF OLJKW V\VWHP CAUTION will be exceeded
to the EAV and
ELV LQ WKHRU\ GO Use between the indicated times where a programme of risk
control measures is in place as the EAV (2.5 m/s²A(8)) will
be exceeded

Use for less than, or up to, the indicated time should keep
exposure below the EAV (2.5 m/s2A(8))

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light system as follows.should not be used

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programme of risk control measures is in place, as the
EAV will be exceeded

Use for less than, or up to, 28 mins should keep
exposure below the EAV

MUS have worked in collaboration with OPERC and Birmingham City Univeristy WR SURGXFH WKLV FKDUW _ )RU IXUWKHU LQIRUPDWLRQ DERXW VSHFL¿F WRRO PDNHV DQG PRGHOV HLWKHU FRQWDFW WKH RULJLQDO HTXLSPHQW PDQXIDFWXUHU 2(0 FRQGXFW VFLHQWL¿F WHVWLQJ WR ,62 RU DFFHVV IUHHO\ DYDLODEOH +$97(& GDWD IRXQG DW www.operc.com/havtec

2swI4fery/co7oun.urgesdaeoneindogwr, sesup’rseepaaekvcaut ipla. bItl’se free,

How to contact us
0800 374 199
Dworws.nelxopaodlitnhke.c‘Sop.ueka/kminogrUripso’ anpp

Access Code: morrison

75

76

Section H – Posters

Purchase Order Procedure Poster IT Posters Excavation Poster
REF: H001 REF: H003
REF: H002

Balanced Business Golf Poster Safety Posters MUSNET Poster
REF: H004
REF: H005 REF: H006

HAND ARM VIBRATION SYNDROME

AVOID gripping White Joint USE low vibration
tools tightly, or fingers Pain equipment

forcing tools Loss of Pins &
feeling Needles

ENSURE Your social life may STOP
job rotation also suffer if you smoking or
do not follow the cut down
CHECK equipment
before use Morrison “Safe Use”
Guidelines

ENCOURAGE blood KEEP cutting
circulation by keeping tools sharp
hands warm and dry

DON’T LOSE TOUCH

Printed by PMT Digital 01480 493666

HAVS Poster A2 Slip, Trips & Falls Poster A2 Highway Agency Network Poster A1
REF: H008 REF: H009
REF: H007

BMS A3 Poster Expolink Posters A1 Lane Rental A2 Posters
REF: H011 REF: H012
REF: H010

Climate Survey A2 Poster WGA Climate Survey A2 Poster NRSWA A2 Poster
REF: H013 REF: H014
REF: H015

77

Section H – Posters A2 Posters

Fuel Card Savings Poster REF: H017

REF: H016

Construction (Design and Management) Regulations 2015 0UJPKLU[ 3PUL
,]LU[Z [V 9LWVY[
CDM IS CHANGING ± ARE YOU READY?
Work Related Injuries • Damages • Hazards • Near Misses • Dangerous Occurrences
The New CDM Regulations come • Medical Conditions • Environmental Incidents • Member of Public Incidents • Motor Vehicle Incidents
into effect on 6 April 2015.
044,+0(;, 9,:765:,! >/,5 *65;(*;05. 4<: 05*0+,5; /6> >, *3(::0-@
There are some key changes Make safe – Take immediate action to make 305, @6< >033 5,,+ ;6 :<773@ 05*0+,5;:
area safe, safeguard yourself and others, ;/, -6336>05. 05-694(;065!
x Applicable to all construction work, from conception to completion, regardless of apply aid if appropriate in order to limit • Your name, line managers name, >692 9,3(;,+ 051<9@!
size. the severity or potential of the event and
stabilise the situation. contract, operating depot and work- • An injury of a minor nature
x The requirements of CDM 2015 apply whether or not the project is notifiable. stream.
x Principal Designer (PD) role replaces the CDM-C, responsible for the coordination of the 9,769; )@ 7/65,! • If a contractor – your name, which receives no more
Emergency Services 999 or 112 company and who you are working
pre-construction phase. CWA Incident Line 0845 437 0423 for (as above). than aid treatment, this
x Greater emphasis on the client as the head of the supply chain. Motor Vehicle incidents. • The date, time and location of the
x Clients to appoint a Principal Designer (PD) and Principal Contractor (PC) where more Follow parent company procedures. incident. is known as a Minor Injury
• The type of incident / hazard that is
than one contractor has been appointed. 9,*69+! being reported e.g: 3V^ .
x Client is to Notify the HSE (F10) / relevant enforcing authority ± A duty previously Make a record of events if required
and secure evidence / photographs / - Work Related Injuries • An injury whereby treatment
undertaken by the CDM-C. documentation / details of other persons - Damage
x Notification threshold has changed to include: involved and witnesses. - Discovered Damage (Latent) such as stitches / gluing
- Hazards
x Project lasting longer than 30 working days and have more than 20 workers -6336> <7 (*;065! - Near Misses of a wound; foreign object
working simultaneously at any point in the project; or • Update your line manager - severity of - Dangerous Occurrences
- Medical Conditions removed from an eye; burn
x Exceed 500 person days. injuries, return to work, etc. - Environmental Incidents
x Duties clearly defined and outlined for all Duty Holders with a greater emphasis on • Sign accident book entry (as part of - Theft or wound requiring follow-
- Security Breaches
Cooperation, Communication, Information and Monitoring. investigation process). - Motor Vehicle Incident if injury up treatment is provided
x Competency requirements split into its component parts of skills, knowledge, training • If incident results in injury then a Return
occurs by a professional medical
and experience, and - if it relates to an organisation - organisational capability. to Work interview will be undertaken - Member of Public
x The PC must draw up a Construction Phase Plan (CPP), or make arrangements for to ensure the ability to return to work. • If a person has sustained injury, how person e.g. nurse or doctor
Your line manager may refer you to severe and is a visit to a hospital
a CPP to be drawn up during the pre-construction phase and before setting up a Occupational Health to assess your required? in a hospital, from their own
construction site. Fitness for Work (FFW) and to identify • Information details of other involved
x A Health and Safety File is to be produced where there are two or more contractors. any adjustments that may be necessary persons or witnesses etc. GP or paramedic etc then
e.g. Phased return to work or restricted
KNOW YOUR DUTY duties etc. this is classed as a Medical

Construction Reg Poster :<7769;05. ;/, 05=,:;0.(;065 Treatment Injury 4LKP\T .
796*,::!
REF: H020 You may be asked to give your account of • If there is a MH[HSP[` or a
the event as part of an investigation – this
may include giving a witness statement or THQVY PUQ\Y` i.e. a fracture
attending an investigation review panel.
other than and toes,
46990:65 <;030;@ :,9=0*,: :/,8
IT’S NEVER TOO 796*,+<9,:! amputation, dislocation of
LATE TO ENTER! • CWA-MOPs-S-019 Escalating Reporting
the shoulder, hip or knee,
Closing date for entries and Investigating Accidents and
Know someone who goes above and 30th June* Incidents temporary or permanent loss
beyond their day job? Someone who has
made a significant contribution to our of sight, electric shock or
business? Think their efforts should be
rewarded? burn or any injury resulting
Yes?
Then nominate them for a Going The in loss of consciousness or
Extra Mile Award!
requiring resuscitation or a

stay in hospital of more than

24 hours then this needs to

05*0+,5; +,7(9;4,5;! be reported under RIDDOR
• Record details in works
by the SHEQ Reporting Team
management system (Isis).
• Contact utility owner to initiate /PNO .

Every summer, we give the award to employees who repair. 36:; ;04, 05*0+,5;
have gone the extra mile. Each winner receives £500 and the • If utility damage, contact utility • If the work related injury
nominator of a winner receives a £100 donation to a charity of their choice.
Full details of how to nominate can be found on MUSNET (Our Organisation/Going The Extra Mile). owner to initiate repair. results in the loss of one
Alternatively, request a nomination form via email to [email protected]; call us on • Contact relevant SHEQ advisor. or more days or shifts
01438 847265; or fill out a form found in your site or office. • Text key contract personnel to (not including the day of
Get involved - nominate your champion TODAY! the incident but includes
The award is in remembrance of Ian Allardyce. The ‘going the extra mile’ ethos comes from the pride Ian provide initial incident details e.g. weekends and holidays), and
demonstrated in the business and his willingness to help others beyond expectation. incident type, address, name of the injured person is unable
person involved, line manager. to perform their normal duties
*RULES: Closing date is 30th June each year. Any entries received after this date, will be kept over to the following year and the nominator will be contacted • Forward investigation paperwork to then this is classed as a 3VZ[
nearer the judging date to ensure the entry still stands. The judges decision is final. person conducting investigation. ;PTL 0UJPKLU[ (LTI).
• Manage return of outstanding • If absence is over 7
investigation reports. continuous days then this
• Manage investigation needs to be reported under
recommendations to closure. RIDDOR as an Over 7 Day LTI.
• Provide analytical data to contracts
for trend analysis. 5,(9 40::,:
• A situation where you had to

act to prevent an incident or
damage from occurring or
where something happened
that almost caused an
incident.

56;/05. >, +6 0: :6 04769;(5; ;/(; >, /(A(9+:
*(556; ;(2, ;/, ;04, ;6 +6 0; :(-,3@ • Something that could cause

injury or damage.

Posters Extra Mile Poster Incident Line Poster

REF: H018 REF: H019 REF: H021

Responsibilty Built In Posters

REF: H022

Monthly pay is being introduced from Month Cut-off date Pay date Monthly pay will be introduced from 1st February 2016. From 1st April 2016 paper-based payslips will no longer
1st February 2016. Monday 29th be issued. You will only be able to receive
February Sunday 14th Thursday 31st Interim arrangements are in place for February your payslips electronically.
Are you ready? March Sunday 20th Friday 29th to assist with the transition.
April Sunday 17th Tuesday 31st If you have not provided us with an email address or
Have you made arrangements to May Sunday 22nd Thursday 30th You will receive your pay on the last working day received a test email confirming the email details we
change standing orders and direct June Sunday 19th Friday 29th of the month from March 2016.
July Sunday 17th Wednesday 31st If you have any queries about the change to monthly hold, contact us at [email protected].
debit instructions if neccessary? August Sunday 21st Friday 30th pay which have not been covered in the letters you Remember to speak to your family about the You will receive pay for hours and additional hours
September Sunday 18th Monday 31st have received, contact us at [email protected] change to monthly pay and any impact this worked until the monthly cut-off. Let us know if you have requested assistance and
If you have any queries about the change to monthly Wednesday 30th may have on the family budget. training to access your electronic payslip and
pay please contact us at [email protected] or Friday 30th or write to us at HR Department, Morrison Utility A list of monthly cut-off dates is have not yet received it.
write to us at HR Department, Morrison Utility Tuesday 31st Services, Abel Smith House, Gunnels Wood Road, Arrange to change any standing orders or available in your depot.
October Sunday 16th Tuesday 28th direct debits to bring them in line with your
Services, Abel Smith House, Gunnels Wood Road, Friday 31st Stevenage, Hertfordshire, SG1 2ST. Direct any enquiries to [email protected]
Stevenage, Hertfordshire, SG1 2ST. new monthly pay date if necessary. or your HR Manager.
Remember to book a meeting through the contact
November Sunday 20th details above if you require a one-to-one meeting to Direct any enquiries to [email protected]
December Sunday 18th or your HR Manager.
January Sunday 22nd discuss your concerns.

February Sunday 19th
March Sunday 26th

If you have any queries about the change to monthly pay please
contact us at [email protected] or write to us at HR Department,

Morrison Utility Services, Abel Smith House,
Gunnels Wood Road, Stevenage, Hertfordshire, SG1 2ST.

78 Monthly Pay Posters A3 & A5

REF: H023

Section H – Posters

02 ALL PERSONNEL MUST BE COMFPOETCEUNTST-OCUHNEDECRKTA, KINE TSHPEEIRCDTUATINESDPRMIORATINO TBAEINING PYUOTUTORWVOERHKICLE APNRODXRIMEMITEYMHBAEZRARDS MUST BE APPROPRIATELY MANAGED

03 010023004060700810SAFEWORKINGDISLTEASSNSCPEESEDMORESPACE
COMPETENCE TO RISK MANAGEMENT.SAFE SYSTEM(S) OF WOPREKR.SONAL PROTECTIONNE.AR MISS, INCIDENTMORRISON UTILITY SERVICES
Assess, Control, Communicate and DocumentAtnheARpipsrkosved and Authorised Method of Work Appropriate Personal/Respiratory Protective Equipment
to be available for use where required
ALL PERSONNEL MUST WEAR THEAAllPPsRitOePsRIsAhTEaPllPEb/eRaPEdAeTqAuLLaTtaAIeMrllEyelSAgtocucabidredeeAndtpspa, rtInoacplilrditaeimtnetelsysaRnedpNoretaerdMisses
WORK SAFELY. AND ACCIDENT REPORTING.ZERO HARM SAFETY RULES
The following Zero Harm Safety Rules, MUST be applied to all MUS Sites:All Personnel will be Assessed and AuthoErLiIsMeIdNATE, REDUCE, ISOLATE, CONTROL THE RISKS ALL PERSONNEL MUST CONFIRM UNDERSTANDING OF THE
SAFE SYSTEM(S) OF WORK
VEHICLE SAFE WORKING HOUSEKEEPING. EQUIPMENT PROVISIONPR, OTECTION OF WORKS.VEHICLE RESPONSIBILITY
prior to undertaking their duties
01 RESPONSIBILITY. DISTANCES. USE AND MAINTENANCE.AFOllCdUrSiv- eCrHsEMCKU, ISNTSPaEdChTeArNeDAtoMltAlhINdeTOArIicNvcuYepOraUstRioVMnEaHUlICRLSoEaTAdNaDRidRskEhMPEoeMlricBeyERtAPLEoRLSLISOtSPPhREEEeTRDOSMOOBONEcRNIcENEuSGPLApMPCaEUUtTSiToTOInmBWEapOCllOReKMmPEeTnENtTsTaOfeUNwDEoRrTkAiKnEgTHdEiIRstDaUnTcIEeSs
All Sites/Depots/Offices to be maintained

when in a clean and tidy manner Appropriate Selection of Equipment for the Task,AANLWDAMYSOCBOILNITSYIDSECROTOHTOERSSE WITH VIASLULAPLEIRMSPOANIRNMELENTOTSB, EPUCSOHN/VWERHSEAENLTCWHAITIRHSTHE MUS REPORTING REQUIREMENTS
operating plant, Correctly Used and Maintained
AClOl PMerPsoEnTnEelNwCilEl bTeOAsWseRsOsoeRdaKadnSdRAAiFusEtkhLoYPrioseldicpyrior to undertaking their duties taking into account people, property and asseAtsTIDY SITE IS A SAFE SITE

EQUIPMENT MUST BE PROVIDED, USED AND MANAGED IN A SAFE MANNER

Implement safe working distances when operating plant, taking into account

people, property and assets

PROXIMITY HAZARDS MUST BE APPROPRIATELY MANAGED

04RISK MANAGEMENT
Assess, Control, Communicate and Document the Risks
ELIMINATE, REDUCE, ISOLATE, CONTROL THE RISKS
05HOUSEKEEPING
All sites / Depots / Offices to be maintained in a clean and tidy manner
A TIDY SITE IS A SAFE SITE
06SAFE SYSTEM(S) OF WORK
An Approved and Authorised Method of Work
ALL PERSONNEL MUST CONFIRM UNDERSTANDING OF THE SAFE SYSTEM(S) OF WORK
07 EQUIPMENT PROVISION, USE AND MAINTENANCE
Appropriate Selection of Equipment for the Task, Correctly Used and Maintained
EQUIPMENT MUST BE PROVIDED, USED AND MANAGED IN A SAFE MANNER
08PERSONAL PROTECTION
Appropriate Personal / Respiratory Protective Equipment to be available for use where required
ALL PERSONNEL MUST WEAR THE APPROPRIATE PPE / RPE AT ALL TIMES
ZERO HARM SAFETY RULES
ZERO HARM SAFETY RULES

ZERO HARM SAFETY RULES
ZERO HARM SAFETY RULES

ZERO HARM SAFETY RULES
ZERO HARM SAFETY RULES

ZERO HARM SAFETY RULES
ZERO HARM SAFETY RULES

ZERO HARM SAFETY RULES
ZERO HARM SAFETY RULES
09PROTECTION OF WORKS
All sites shall be adequately guarded at all times
ALWAYS CONSIDER THOSE WITH VISUAL IMPAIRMENTS, PUSH / WHEEL CHAIRS AND MOBILITY SCOOTERS
10 NEAR MISS, INCIDENT AND ACCIDENT REPORTING
All Accidents, Incidents and Near Misses are to be Appropriately Reported Nothing that we do is so important that Nothing that we do is so important that
ALL PERSONNEL TO BE CONVERSANT WITH THE MUS REPORTING REQUIREMENTS we cannot take the time to do it safely. we cannot take the time to do it safely.
Nothing that we do is so important thNaotthing that we do is so important thNaotthing that we do is so important that Nothing that we do is so important that
we cannot take the time to do it safewly.e cannot take the time to do it safewlye. cannot take the time to do it safely. we cannot take the time to do it safely.

Nothing that we do is so important thNaotthing that we do is so important that Nothing that we do is so important that Nothing that we do is so important that Nothing that we do is so important that
we cannot take the time to do it safelwy.e cannot take the time to do it safely. we cannot take the time to do it safely. we cannot take the time to do it safely. we cannot take the time to do it safely.

Exclusion Zone Poster Zero Harm Safety Rules A2 Posters TW
REF: H024
REF: H025

SHE CLIMATE SURVEY 2016 0UJPKLU[ 3PUL
,]LU[Z [V 9LWVY[
“Your views shape our Thinking”
Work Related Injuries • Damages • Hazards • Near Misses • Dangerous Occurrences • Medical Conditions
• Environmental Incidents • Member of Public Incidents • Motor Vehicle Incidents

LOOK UP AND LIVE! 044,+0(;, 9,:765:,! >/,5 *65;(*;05. 4<: 05*0+,5; /6> >, *3(::0-@
Take immediate action to make area 305, @6< >033 5,,+ ;6 :<773@ 05*0+,5;:
HOW FAR AM I FROM THESE OVERHEAD LINES? CLIMATE SURVEY 2016 safe, safeguard yourself and others, ;/, -6336>05. 05-694(;065!
apply first aid if appropriate or to limit • Your name, line manager’s name, >692 9,3(;,+ 051<9@!
LOOK UP AND LIVE! “Your views shape our Thinking” the severity or potential of the event • An injury of a minor nature
and stabilise the situation. contract, operating depot and work-
LOOK UP AND LIVE. stream. which receives no more
REPORTING OF GAS ESCAPES: • If a sub-contractor – your name, than first aid treatment, this
Over half of the electrical accidents each year are caused by contact IT IS DIFFICULT TO JUDGE DO YOU KNOW THE SAFE 24Hr National Grid Gas Emergency company and who you are working is known as a Minor Injury.
with overhead lines. DISTANCE FROM THE WORKING DISTANCE? Number: 0800 111999. Obtain reference for (as above). 3V^ $ 0UJPKLU[ 0
number and report to incident line. • The date, time and location of the • An injury whereby treatment
WORKING PLATFORM OF incident. such as stitches / gluing
REPORT TO INCIDENT LINE: • The type of incident / hazard that is of a wound; foreign object
A GRAB LORRIYN. FORMATION ON THE DIFFERENT TYPES OF ELECTRIC CABLES, Emergency Services 999 or 112 being reported e.g: removed from an eye; burn
MUS Incident Line 0845 437 8288 or wound requiring follow-
EXCLUSION ZONES AND SAFE WORKING DISTANCE CAN BE FOUND IN Motor Vehicle incidents (MVI) 08708 303 836 - Work Related Injuries up treatment is provided
- Damage by a professional medical
YOUR GRAB AND SUPPORT DRIVERS HANDBOOK. / - Discovered Damage (Latent) person e.g. nurse or doctor
- Hazards in a hospital, from their own
USING A BANKSPERSON IN “Your views shape our Decisions” “Your views shape our Decisions” 9,*69+! - Near Misses GP or paramedic etc. would
THE CORRECT LOCATION The Morrison Utility Services Safety, Health and The tRIIO Safety, Health and Environmental Climate Make a record of events if required - Dangerous Occurrences be classed as a Medical
WILL PROVIDE A MUCH Environmental Climate Survey is imminent and coming to and secure evidence / photographs - Medical Conditions Treatment Injury. 4LKP\T $
Survey is imminent and coming to your location. documentation / details of other persons - Environmental Incidents :LYPV\Z 0UJPKLU[ :0
BETTER VIEW your location. “Your views shape our Actions” involved and witnesses. - Theft • If there is a fatality or a
OF DISTANCE. “Your views shape our Actions” - Security Breaches major injury i.e. a fracture
YOUR OPPORTUNITY -6336> <7 (*;065! - Motor Vehicle Incident if injury other than fingers and toes,
NEVER OPERATE THE CRANE OR TIP LOADS WITHIN THE STAND OFF YOUR OPPORTUNITY • Update your line manager - severity of amputation, dislocation of
triio Climate Surveyer occurs the shoulder, hip or knee,
DISTANCE FROM OVERHEAD CABLES. Climate Surveyer Poster A2 REF: H028 injuries, return to work, etc. - Member of Public temporary or permanent loss
Poster A2 REF: H027 • Sign accident book entry (as part of • If a person has sustained injury, how of sight, electric shock or
IF YOU ARE UNSURE STOP WORK AND SATASNKD. OFF DISTANCE IS THE EXCLUSION ZONE PLUS THE MAXIMUM severe and is a visit to a hospital burn or any injury resulting
IF YOU ARE UNSURE STOP WORK AND ASK. investigation process). required? in loss of consciousness or
OPERATING REACH OF THE CRANE. • If incident results in injury then a Return • Information details of other involved requiring resuscitation or a
persons or witnesses etc. stay in hospital of more than
MAKE SURE THE CRANENIOSTSHTINOGWTHEATDWE DO IS SO IMPORTANT THAT WE CANNOT TAKE to Work interview will be undertaken 24 hours, would need to
CORRECTLY BEFORE MOVING OFF THE TIME TO DO IT SAFELY. IF YOU ARE UNSURE STOP WORK AND ASK. to ensure the ability to return to work. 05*0+,5; +,7(9;4,5;! be reported under RIDDOR
Your line manager may refer you to • Record details in works by the SHEQ Reporting Team.
IS SO IMPORTANTWTŚŽHƚŽAŐTƌĂƉWŚƐ EƚĂŬCĞŶA ĂNƚ ĂN ƚƌOĂŝTŶŝŶTŐA ĞƐKƚĂEďůŝƐŚŵĞŶƚ ĨŽƌ ĚĞŵŽŶƐƚƌĂƟŽŶ ƉƵƌƉŽƐĞƐ͘ EŽN ůŝǀOĞ T ůHĞĐƚIƌNŝĐ GŝŶǀTŽůHǀĞAĚ͘T WE DO IS SO IMPORTANT THAT WE CANNOT TAKE Occupational Health to assess your /PNO $ =LY` :LYPV\Z 0UJPKLU[
TIME TO DO IT SAFELY. THE TIME TO DO IT SAFELY. Fitness for Work (FFW) and to identify management system (Isis). =:0
any adjustments that may be necessary • Contact utility owner to initiate
e.g. Phased return to work or restricted 36:; ;04, 05*0+,5;
duties etc. repair. • If the work related injury
• If utility damage, contact utility
:<7769;05. ;/, 05=,:;0.(;065 results in the loss of one
796*,::! owner to initiate repair. or more days or shifts
You may be asked to give your account of • Contact relevant SHEQ advisor. (not including the day of
the event as part of an investigation – this • Text key contract personnel to the incident but includes
may include giving a witness statement or weekends and holidays),
attending an investigation review panel. provide initial incident details e.g. and the injured person is
incident type, address, name of unable to perform their normal
46990:65 <;030;@ :,9=0*,: person involved, line manager. duties would be classed as a
/<4(5 9,*:6<9*,: • Forward investigation paperwork to Lost Time Incident (LTI).
796*,+<9,:! person conducting investigation. • If absence is over 7
• MUS-POL-HR-007 Sickness • Manage return of outstanding continuous days then this
investigation reports. needs to be reported under
Absence Policy • Manage investigation RIDDOR as an Over 7 Day LTI.
• MUS-GD-HR-006 Statement of recommendations to closure.
• Provide analytical data to contracts 5,(9 40::,:
Fitness for Work for trend analysis. • A situation where you had to
• MUS-GD-HR-007 Managing
46990:65 <;030;@ :,9=0*,: :/,8 act to prevent an incident or
Absence Guide 796*,+<9,:! damage from occurring or
• MUS-MOPs-S-019 Reporting, where something happened
that almost caused an
Communication and Investigation of incident.
Incidents
• MUS-MOPs-S-020 The Management of /(A(9+:
Very Serious Incident Investigations • Something that could cause

injury or damage.

NOTHING THAT WE DO
THE
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WŚŽƚŽŐƌĂƉŚƐ ƚĂŬĞŶ Ăƚ Ă ƚƌĂŝŶŝŶŐ ĞƐƚĂďůŝƐŚŵĞŶƚ ĨŽƌ ĚĞŵŽŶƐƚƌĂƟŽŶ ƉƵƌƉŽƐĞƐ͘ EŽ ůŝǀĞ ůĞĐƚƌŝĐ ŝŶǀŽůǀĞĚ͘ WŚŽƚŽŐƌĂƉŚƐ ƚĂŬĞŶ Ăƚ Ă ƚƌĂŝŶŝŶŐ ĞƐƚĂďůŝƐŚŵĞŶƚ ĨŽƌ ĚĞŵŽŶƐƚƌĂƟŽŶ ƉƵƌƉŽƐĞƐ͘ EŽ ůŝǀĞ ůĞĐƚƌŝĐ ŝŶǀŽůǀĞĚ͘

A2 Zero Harm Posters A2 Incident Line Poster
REF: H026 REF: H029

Future INTERNAL customer interactions Future HIGHER customer interactions

03 6 12 18 24
6 months
Marketing Awareness Engagement Appointment booking Pre-meter fit Meter fit Post meter fit Activation Comparison Comparison Comparison Transition
campaign I first hear about I’m contacted about getting a meter I book an appointment I receive an appt. update My water meter is fitted 1 week before activation Comparison ……

smart meters 4-6 weeks before dig

3 months 3 months 6 months 6 months
…
3-6 months before 2 months before A1 Any stage 3 days before appt On day of appointment

Future EXTERNAL customer interactions I book an appointment face to Future LOWER customer interactions
face

0 … …3 6 12 … …
… … 18 24
6 months
Marketing Awareness Engagement Pre-meter fit Meter fit Post meter fit Activation … Comparison Comparison Transition
campaign I first hear about I’m contacted about getting a meter I know when my meter is being My water meter is fitted I am waiting for my meter to be Comparison 6 months
Comparison
smart meters 4-6 weeks before dig fitted On day of fit activated

W/in 7 days of install I book an appointment on 3 months 3 months 6 months
1 week beforethaectipvahtioone
3-6 months before 2 months before A1

I receive a flyer I receive a letter and email I speak to someone at I book an appointment I receive an I receive an … … …I receive a … I get an SMS I receive a letter, I receive my 3 month I receive my 6 month I receive my 12 month I receive a SMS one day I receive a my 2 year
and email about appointment appointment I receive text My meter is fitted SMS and email comparison letter and comparison letter and comparison letter and email. before my 18 month switch letter and email
smart metering with more informatio…n on my door about smart confirmation … informing me…my email. I also ge…t a follow …email. I also get a follow I also get a follow up SMS
smart metering in my area meters/ I receive a card online … text and email reminder when the quickly and I get booklet telling me reminding me to up SMS after offering up SMS after offering after offering support on how comparison letter and email. Initiative: switch email
text engineer is meter is now support on how to reduce support on how to reduce I also get a follow up SMS
and asking me to book an telling me someone has on the way helpful information on about my new sign up for OAM activated to reduce my water use
my water use my water use after offering support on how
how it works meter- this is also Initiative: Initiative: 12 month SMS to reduce my water use
activation SMS Initiative: 3 month SMS Initiative: 6 month SMS Initiative: 12 month email
appointment popped round emailed to me Initiative: 3 month email Initiative: 6 month email Initiative: 18 month SMS
Initiative: Initiative: 18 month email
activation email
Initiative: personas Initiative: review of Initiative: online … Initiative: review of Initiative: my Initiative: OAM
Initiative: messaging script appointment appt content (incl meter pack sign up SMS
bIogoektinang SMS Initiative: OAM and wastage
fitteInditiativI ere: cdeifivferaentet xt InitiatIivre:cebioveokaappt Inirteiamtivned:inIgVRme to email email
I am eninvfoerlmopinegsme that booonkldeot oterlslintegpme siugpnduaptefor OAM fixes)
awareness flyer confirmation
I receive a letter andand emMayilmeter is Initaiabtoivuet :mtayrngeewted Initiative: OAM Proactively call customers whose bills
I receive a flyer I receive a letter and email I speak to someone at quickly and mdeoteorr- tkhnisociskaslso sign up SMS will increase X%.
and email about with more information on my door about smart email telling me when emailed to me
smart metering smart metering in my area meters/ I receive a card notified ifImniytiative: imntyermaecteivrehamsail
telling me someone has my meter will be Initiative: my
Initiative: Initiative: personas supply will bIenitiativeb:eceonminmsutanllietyd meter pack
awareness messaging popped round installed
flyer and email interrupted events email
Initiative: different Initiative: review of I receive a SMS a day I receive a my 2 year
envelopes script Initiative: A1 email I receive a letter, I receive a SMS a day I receive a SMS a day I receive a SMS a day before I receive my 18 switch letter and email
SMS and email before I receive my 3 before I receive my 6 before I receive my412 month comparison letter
Initiative: interactive mail Initiative: promote Initiative: stre2et informing me my month comparison letter month comparison letter month comparison letter and email which tells me I Initiative: switch email
Initiative: community OAM sign up and email which tells me and email which tells me and email which tells me I am a winner. I also get a
events works email meter is now I am a winner. I also get I am a winner. I also get am a winner. I also get a
Initiative: A1 email Initiative: targeted activated a follow up SMS after a follow up SMS after follow up SMS after
door knocks follow up SMS after receiving this
Initiative: receiving this receiving this receiving this
activation SMS Initiative: 18 month SMS
Initiative: 3 month SMS Initiative: 6 month SMS Initiative: 12 month SMS Initiative: 18 month email
Initiative: Initiative: 3 month email Initiative: 6 month email Initiative: 12 month email
activation email

13

Your Health Matters A1 Posters REF: H031
A2 Poster REF: H030

MORRISON UTILITY SERVICES InB(pturreopviodauusRlcyeiMnwegmabredr sOffers)
ZERO HARM SAFETY RULES
06SAFE SYSTEM(S) OF WORK Bupa Rewards MUS ACCIDENT/ INCIDENT REPORT FORM REFERENCE NUMBER FOR HSEQ USE
The following Zero Harm Safety Rules, MUST be applied to all MUS Sites: An Approved and Authorised Method of Work Complete shaded area and send (via email) to the “Incident Reporting” ONLY
ALL PERSONNEL MUST CONFIRM UNDERSTANDING OF THE SAFE Benefit from big
1 VEHICLE RESPONSIBILITY SYSTEM(S) OF WORK brand discounts Mailbox within 48 hours.
All drivers MUST adhere to the Occupational Road Risk Policy
FOCUS - CHECK, INSPECT AND MAINTAIN YOUR VEHICLE AND 07 EQUIPMENT PROVISION, USE AND MAINTENANCE You can enjoy big brand savings all year round from some Type of Incident (tick relevant box only)
REMEMBER LESS SPEED MORE SPACE Appropriate Selection of Equipment for the Task, Correctly Used of the top names in health and wellbeing, leisure, travel,
and Maintained retail and home entertainment. Fatality Specified Major Over 7 Days Lost 4-7 Days Lost 1-3 Days Lost Member of Public Member of Public
02 COMPETENCE TO WORK SAFELY EQUIPMENT MUST BE PROVIDED, USED AND MANAGED IN A SAFE Bupa Rewards* is your destination for discounts from brands Injury (RIDOOR) Time Accident Time Accident Time Accident
All Personnel will be Assessed and Authorised prior to undertaking MANNER like Apple, Tesco and booking.com – plus it’s completely free (with injury) (no injury)
their duties to join, even if you don’t have our cover. Environmental
ALL PERSONNEL MUST BE COMPETENT TO UNDERTAKE THEIR DUTIES 08PERSONAL PROTECTION Dangerous RIDDOR REF Non Lost Time Near Miss Incident Breach of Security Others
PRIOR TO BEING PUT TO WORK Appropriate Personal / Respiratory Protective Equipment to To register and find out more, visit Occurrence NO: Close Call
be available for use where required bupa.co.uk/corporate-bupa-rewards RIDDOR
03 SAFE WORKING DISTANCES ALL PERSONNEL MUST WEAR THE APPROPRIATE PPE / RPE AT ALL TIMES
Implement safe working distances when operating plant, taking *Bupa Rewards is operated by a third party. Terms and conditions can be found on the portal. (Rail)
into account people, property and assets 09PROTECTION OF WORKS Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the
PROXIMITY HAZARDS MUST BE APPROPRIATELY MANAGED All sites shall be adequately guarded at all times Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Description of Accident / Incident (Please give as much Location:………………………………………
ALWAYS CONSIDER THOSE WITH VISUAL IMPAIRMENTS, Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. …………………………………………………..
04RISK MANAGEMENT PUSH / WHEELCHAIRS AND MOBILITY SCOOTERS Registered office: Bupa House, 15-19 Bloomsbury Way, London WC1A 2BA. information as possible regarding the immediate events leading up to the incident,
Assess, Control, Communicate and Document the Risks and details of the incident itself): Contract Name
ELIMINATE, REDUCE, ISOLATE, CONTROL THE RISKS 10 NEAR MISS, INCIDENT AND ACCIDENT REPORTING BUPA Reward ………………………………………………….
All Accidents, Incidents and Near Misses are to be Poster A3 REF: H033 …………………………………………………………………… Contract Number: ……….……………….
05HOUSEKEEPING Appropriately Reported
All sites / Depots / Offices to be maintained in a clean and ALL PERSONNEL TO BE CONVERSANT WITH THE MUS REPORTING …………………………………………………………………… Company: ……………………………..…….
tidy manner REQUIREMENTS
A TIDY SITE IS A SAFE SITE ……………………………………………………………………

……………………………………………………………………

………………………………………………………………..

Weather: …………………………………….

People involved in incident:

Personnel Full Name Employer Job Title Date Time

Injured

Reported by

Manager / Agent

Witness

Injury Details Treatment Given Tick

Type of Injury: First Aid Treatment

Seen by Doctor/Nurse

Part(s) of body affected: Taken to Hospital

None

Did the injured person return to work that Has the accident book been
shift completed

IMMEDIATE ACTION TAKEN (give details of any actions taken to prevent further injury or damage)…………………………………………
……………………………………………………………………………………………………………...………………
……………………………………………………………………………………………………………………………..

Completed by: Signature: Position: Contact Number:

Review by Safety Department Investigation / Recommendations (Office use only, copy to be sent to Arlesey Safety
Department)

Name: Signature: Date Is a safety alert Yes / No
Incident Status required:

Action with Operations Under Investigation Closed
Issue 1 MUS-FM-S-011
Revision 4

Nothing that we do is so important that we cannot take the time to do it safely.

1710x1170mm Poster REF: H032 Accident Reporting
Poster A3 REF: H034

79

Section H – Posters

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light system as follows.should not be used light system as follows.should not be used

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ELV LQ SUDFWLFH GO Use between 28 mins and 3 hrs 28 mins, where a ELV LQ SUDFWLFH GO Use between 28 mins and 3 hrs 28 mins, where a
programme of risk control measures is in place, as the programme of risk control measures is in place, as the
EAV will be exceeded EAV will be exceeded

Use for less than, or up to, 28 mins should keep Use for less than, or up to, 28 mins should keep
exposure below the EAV exposure below the EAV

33

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WOW Poster A3 OPERC HAVS Poster A2 tRiio OPERC HAVS Poster A2
REF: H035 REF: H036 REF: H037

Delivering what we promise

Site: North Wales Details of Top 5 Health Safety & Environmental Risks
Month: Nov 16
Delivering what we promise

Site: North Wales TITLETo:pM5oHrSr&isEoRnisUksti-liPtoypSuleartveiacserseSqDueienrlesidvibelreinMg wonhiatot rwinegpProlamnisTeemplate
Top 5 HS&E RPEiRsSkONsS-INPDoANpGuERlate as IMreMqEDuIAiTrEed –PRDOeJECtTails of Risk explained in TabC2ONTROL Monitoring &
RISK NO W/C ACTIVITY HAZARD SUPERVISOR MEASURES Site Inspections SMS Audits
MANAGER

Month: Nov 16 1 Underground Services Carry out site specific risk assessment: 1

2 Safety Behaviours Sensible Site Monitoring Action Tracker2- Obtain appropriate utility plans for the entire area of work. Remember plans are not always accurate. Open Closed Total Actions % Closed
3 Customer - Ensure that Private Utility Network plans have been requested and checked. Actions Actions raised
- Ensure that Oil Pipeline records have been requested and checked.
Key Personnel 3- Ensure that information on high pressure gas pipelines have been requested and checked.
Mark Allen (MA) - Delivery Manager - Check for street furniture e.g. stopcock / scars meter boxes etc.
Andy Kirk (AK) - Project Manager
John Breslin (JB) - Site Supervisor - Check for recently completed installation works that may not be on records.
Chris Smart (Initials) - SHEQ Manager 4 Plant/Vehicle Movement 4- ONLY a competent person is to use acalibrated CAT and Genny to identify underground services. Mark up all utilities and locate utilities.
Wovrikciinnig5tyinoTftrheaffic ManagUenmderegrnoSuetnrvdicAeps paratus / Nov-16 North5Wales 1- Trial hole to establish position of underground services.
Toolbox talks, Behavourial 0 1 0%LRQA Audits, Contract Deep Dive Audit,
Internal audit 9001, 14001 and 18001.
Employees, other contractors and public JB AK - When excavating always use safe digging techniques. coaching, CTRD’s,

Risk 1 Underground Coming into contact with underground gas, Activity - Public to be excluded from areas of operation and access controlled to the work area. MUS SHEQ Inspections
Apparatus / electric, water, telecoms utilities Action
- Always wear appropriate Personal Protective Equipment. Priority Action Actual
Services Planned - Do not uAse cmteicohannical excavDataiotneequipment wiIttheinm0.5,mPorfoutbililtey muntiIl dthee nrotuitfie heads b,eAencptroiovenn. Owner Open/ Expected Closure
Complete Closed NumbeBranIkdeHnotilfii-deRaedpyort Damages: closed Closure date
KEY: all damaged services. date

- Do not touch damaged electricity cables or look at end of fibre optics.

Item Activity Owner (initials) 1 - Make both the excavation and the site safe and secure.
SMS - 1 Organisational Process Review & Compulsury Meetings - Where g0as7i/s1le1a/k1in6g, ensuPreetdhee ssittreiaisnevbaocuaartdedsainndumsaedeosvaefer. backfilled trench
Monthly Delivery Meeting MTWT F S S M T W T F S S M T W TF S S M T W T 2FG5ene-r2AiScd6RdiistkioA2nSsa7slegssumRid2Meeenm8ltiensmefosbr2ceTawipr9nn:roNobrckoeateopl3rWonrclac0itaaonitorsgea–nderNwowrT1oueiatnqdhdyiiug.nt!ihItrfeh2FebeUdett?einlaiStcmiteh3SespeNiaslcekstp.wtl4oSaorntkeesdmuups, tisbaenuysed
1.1 Weekly Progress Meeting (TP 163) 31 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 in the carriageway, not pedestrian boards. Medium JB Open 11/11/16
1.2 Weekly Review of Incidents/PI’s/NM’s
1.3 Weekly Resource Review Meeting AK - Comply with safety training and instruction, also with site safety rules. Toolbox talks, Behavourial
1.4 Review CPH&SP MA coaching, CTRD’s,
1.5 Review EMP, QP & PVMP Risk 2 AK All work activities Unsatisfactory safety behaviour Employees, other contractors and public JB - Be aware of how the task could affect other people in the location. LRQA Audits, Contract Deep Dive Audit,
1.6 RAMS Review (High Risk Activities) MUS SHEQ Inspections Internal audit 9001, 14001 and 18001.
Monitoring and Review Programme Risk 3 AK l2ine - Any safety concerns, consult your line manager.
SMS - 2 Planned Inspections, tours and audits manager anyone seen working or behaving in an unsafe manner,
2.1 External 3rd party Audit Safety/Environmental/Quality Risk 4 - Report to your especially horseplay.
2.2 Internal Audit Safety/Environmental/Quality
2.3 Senior Manager SHEQ Tour Risk 5 AK - Inexperienced or young person’s to be supervised and monitored at all times.
2.4 Framework Manager - SHEQ Inspection 3
2.5 Delivery Manager - SHEQ Inspection RISK NO AK If a customer is getting agitated and aggressive:
2.6 Project Manager - SHEQ Inspection Risk 1
2.7 SHEQ Manager - SHEQ Inspection Risk 2 AK All work activities 4 - Let the customer do the talking.
2.8 Site Supervisor - CTRD Risk 3 where customer contact - Don’t take their complaint personally.
2.9 DCWW - CTRD Risk 4
2.11 Environmental Audit Risk 5 Customer Contact JB AK 5 - Don’t get drawn into an argument. Toolbox talks, Behavourial LRQA Audits, Contract Deep Dive Audit,
2.12 Quality Audits Aggressive customers that may cause - Politely withdraw. coaching, CTRD’s, Internal audit 9001, 14001 and 18001.
SMS - 3 Standard MSR Inspections RISK NO 31st October 2016 Employees
3.1 MSR -Signing & guarding Risk 1
3.2 MSR - Main Laying Risk 2 is likely physical injury - Avoid letting the aggressor get between you and your escape route. MUS SHEQ Inspections
3.3 MSR - Excavations Risk 3 6 - Contact your line manager.
3.4 MSR - Underground/Overhead Services Risk 4 When completing your on site assessment, record any conversations in your job pack and inform your line manager immediately.
3.5 MSR - Plant & Vehicle Movement Risk 5 CS
3.6 MSR - Emergency Preparedness MA/AK 7
3.7 MSR - Asbestos (cutting, removal, disposal) RISK NO - Hierarchy of control.
3.8 MSR - COSHH Risk 1 CS
3.9 MSR - Permit controlled activity Risk 2 8 - Exclusion zones.
3.10 MSR - Customer & public interface Risk 3 - Agreed communication between plant controller and operator.
3.11 MSR - Site Documentation Risk 4
3.12 MSR - Streetworks Risk 5 ACAll work activities Plant and JB AK Assessm- Ee9nnstuoref clear line of sight at all times between plant controller and operator. Toolbox talks, Behavourial LRQA Audits, Contract Deep Dive Audit,
3.13 MSR - Working at height hazards within the vicinity e.g. excavations, overhead apparatus, people coaching, CTRD’s, Internal audit 9001, 14001 and 18001.
3.14 MSR - Lifting Operations RISK NO Vehicle Movement Contact with moving plant and vehicles Employees, Other Contractors, - etc.
SMS - 4 Deep Dive MSR Inspections Risk 1
4.1 MSRDD - Yard and Office Risk 2 MA Members of the Public - Safe system of work e.g. traffic management plan. MUS SHEQ Inspections
4.2 MSRDD - Safety From The System Risk 3 AK 10 - Trained and authorised plant controller.
4.3 MSRDD - Ecology/Environmental Risk 4 CS
4.4 MSRDD - Behavioural Safety Risk 5 JB - Reversing controls.
SMS - 5 Specific Audit Programme (MUS SMS & TP163)
5.1 FRG - Road Safety 11 - Minimum widths observed
5.2 FRG - HSP124
5.3 FRG - Deep Excavations 12 - Use correct signage.
5.4 FRG - Crossing or close working to; IP/HP Gas, EHV/HV - Flashing beacons utilised where required at all times.
5.5 FRG - Specialist Subcontract
5.6 FRG - Temporary Works DCWW - Safe system of work (RAMS) to be observed and fully complied with at all times.
5.7 FRG - Lifting Operations 13 - Off peak work times utilised.
5.8 FRG - Plant/People Interface SHEQ - Vehicle and pedestrian segregation maintained at all times. Toolbox talks, Behavourial LRQA Audits, Contract Deep Dive Audit,
5.9 FRG - Confined Spaces SHEQAll work locations / sites coaching, CTRD’s, Internal audit 9001, 14001 and 18001.
5.11 FRG - Emergency Preparedness 14 - No loading or unloading from live (in-road) side of vehicle.
5.12 FRG - Work At Height requiring traffic management Traffic Management Employees, other contractors and public JB AK - Correct Personal Protective Equipment to be worn. MUS SHEQ Inspections
Control of equipment, falling into live lanes
15 - Buddy system to be observed.
- Safety awareness and traffic management training.

JB WHAT WORK IS HAPPENING WHO MIGHT BE HARMED AND HOW IMMEDIATE PROJECT - Sufficient weighting of signs and barriers. Monitoring & SMS Audits
SUPERVISOR MANAGER 16 - Batteries and equipment tested prior to deployment. Site Inspections
JB
- Regular inspection of signage and cones.
JB - Con1ta7ct details clearly displayed for member of public (MOP) reporting of concerns.
W/C JB RISK
18 CONTROL MEASURES

JB 19

7th November 2016 JB 20
JB 21
JB

W/C JB RISK WHAT WORK IS HAPPENING WHO MIGHT BE HARMED AND HOW IMMEDIATE PROJECT 22 Monitoring & SMS Audits
14th November 2016 JB SUPERVISOR MANAGER 23 CONTROL MEASURES Site Inspections
JB
JB 24
JB
25

JB 26

W/C SHEQ RISK WHAT WORK IS HAPPENING WHO MIGHT BE HARMED AND HOW IMMEDIATE PROJECT 27 CONTROL MEASURES Monitoring & SMS Audits
SHEQ SUPERVISOR MANAGER 28 Site Inspections
SHEQ 29
30
21st November 2016 SHEQ

W/C AK RISK WHAT WORK IS HAPPENING WHO MIGHT BE HARMED AND HOW IMMEDIATE PROJECT 31 Monitoring & SMS Audits
28th November 2016 AK SUPERVISOR MANAGER 32 CONTROL MEASURES Site Inspections
AK 33
AK 34
AK 35
AK 36
AK 37
AK 38
AK 39
AK
AK

40

3 Week Lookahead Posters A0 Office Poster
REF: H038 REF: H039

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concerns in what a Hazard or
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Report ALL Utility Damages, Incidents, Accidents, Near Misses & Hazards
" ' * "% .) . .% .& " -& , %') -.*"
Morrison Utility Services Incident Line & $$-& .%). .) %* ) "4- -& , .& "' $0
Tel: 0330 123 1092

For out of hours reporting, please follow contract specific procedures along
with brief details being left on the incident line answer phone service

Hazard and Near Miss Zero Harm Poster

Awareness Poster in English and Welsh
REF: H041 REF: H042

Office Posters 670x470 Electoral Calculus Map A1
REF: H043 REF: H044

80

Section H – Posters

ZERO HARM SAFETY RULES ZERO HARM SAFETY RULES Incident Line Incident Line
Events to Report Events to Report
The following Zero Harm Safety Rules, MUST be applied to all Sites:
Work Related Injuries • Damages • Hazards • Near Misses • Dangerous Occurrences • Medical Conditions Work Related Injuries • Damages • Hazards • Near Misses • Dangerous Occurrences • Medical Conditions
1 VEHICLE RESPONSIBILITY • Environmental Incidents • Member of Public Incidents • Motor Vehicle Incidents • Environmental Incidents • Member of Public Incidents • Motor Vehicle Incidents
All drivers MUST adhere to the Occupational Road Risk Policy
The following Zero Harm Safety Rules, MUST be applied to all Sites: 06SAFE SYSTEM(S) OF WORK FOCUS - CHECK, INSPECT AND MAINTAIN YOUR VEHICLE AND REMEMBER LESS SPEED MORE SPACE IMMEDIATE RESPONSE: WHEN CONTACTING INCIDENT LINE, HOW WE CLASSIFY IMMEDIATE RESPONSE: WHEN CONTACTING INCIDENT LINE, HOW WE CLASSIFY
An Approved and Authorised Method of Work Take immediate action to make the YOU WILL NEED TO SUPPLY THE INCIDENTS Take immediate action to make the YOU WILL NEED TO SUPPLY THE INCIDENTS
1 VEHICLE RESPONSIBILITY ALL PERSONNEL MUST CONFIRM UNDERSTANDING OF THE SAFE 02 COMPETENCE TO WORK SAFELY area safe, safeguard yourself and FOLLOWING INFORMATION: area safe, safeguard yourself and FOLLOWING INFORMATION:
All drivers MUST adhere to the Occupational Road Risk Policy SYSTEM(S) OF WORK All Personnel will be Assessed and Authorised prior to undertaking their duties others, take the appropriate measures WORK RELATED INJURY: others, take the appropriate measures WORK RELATED INJURY:
FOCUS - CHECK, INSPECT AND MAINTAIN YOUR VEHICLE AND ALL PERSONNEL MUST BE COMPETENT TO UNDERTAKE THEIR DUTIES PRIOR TO BEING PUT TO WORK to limit the severity of the event and • Your name, line manager’s name, • An injury of a minor nature to limit the severity of the event and • Your name, line manager’s name, • An injury of a minor nature
REMEMBER LESS SPEED MORE SPACE 07 EQUIPMENT PROVISION, USE AND MAINTENANCE stabilise the situation. contract, operating depot and work- stabilise the situation. contract, operating depot and work-
Appropriate Selection of Equipment for the Task, Correctly Used 03 SAFE WORKING DISTANCES stream. which receives no more stream. which receives no more
02 COMPETENCE TO WORK SAFELY and Maintained Implement safe working distances when operating plant, taking into account REPORTING OF GAS ESCAPES: than first aid treatment, this REPORTING OF GAS ESCAPES: than first aid treatment, this
All Personnel will be Assessed and Authorised prior to undertaking EQUIPMENT MUST BE PROVIDED, USED AND MANAGED IN A SAFE people, property and assets 24Hr National Grid Gas Emergency • If a sub-contractor – your name, is known as a Minor Injury. 24Hr National Grid Gas Emergency • If a sub-contractor – your name, is known as a Minor Injury.
their duties MANNER PROXIMITY HAZARDS MUST BE APPROPRIATELY MANAGED Number: 0800 111999. Obtain reference company and who you are working Low = Incident (I) Number: 0800 111999. Obtain reference company and who you are working Low = Incident (I)
ALL PERSONNEL MUST BE COMPETENT TO UNDERTAKE THEIR DUTIES number and report to incident line. for (as above). • An injury whereby treatment number and report to incident line. for (as above). • An injury whereby treatment
PRIOR TO BEING PUT TO WORK 08PERSONAL PROTECTION 04RISK MANAGEMENT such as stitches / gluing such as stitches / gluing
Appropriate Personal / Respiratory Protective Equipment to Assess, Control, Communicate and Document the Risks REPORT TO • The date, time and location of the of a wound; foreign object REPORT TO • The date, time and location of the of a wound; foreign object
03 SAFE WORKING DISTANCES be available for use where required ELIMINATE, REDUCE, ISOLATE, CONTROL THE RISKS INCIDENT LINE: incident. removed from an eye; burn INCIDENT LINE: incident. removed from an eye; burn
Implement safe working distances when operating plant, taking ALL PERSONNEL MUST WEAR THE APPROPRIATE PPE / RPE AT ALL TIMES Emergency Services 999 or 112 or wound requiring follow- Emergency Services 999 or 112 or wound requiring follow-
into account people, property and assets 05HOUSEKEEPING Incident Line 0330 123 1092 • The nature of the incident being up treatment is provided Incident Line 0330 123 1092 • The nature of the incident being up treatment is provided
PROXIMITY HAZARDS MUST BE APPROPRIATELY MANAGED 09PROTECTION OF WORKS All sites / Depots / Offices to be maintained in a clean and tidy manner Motor Vehicle incidents (MVI) 08708/303 836 reported. by a professional medical Motor Vehicle incidents (MVI) 08708/303 836 reported. by a professional medical
All sites shall be adequately guarded at all times A TIDY SITE IS A SAFE SITE person e.g. nurse or doctor person e.g. nurse or doctor
04RISK MANAGEMENT ALWAYS CONSIDER THOSE WITH VISUAL IMPAIRMENTS, RECORD: • If a person has sustained injury, how in a hospital, from their own RECORD: • If a person has sustained injury, how in a hospital, from their own
Assess, Control, Communicate and Document the Risks PUSH / WHEELCHAIRS AND MOBILITY SCOOTERS 06SAFE SYSTEM(S) OF WORK Make a record of events if required severe and is a visit to a hospital GP or paramedic etc. would Make a record of events if required severe and is a visit to a hospital GP or paramedic etc. would
ELIMINATE, REDUCE, ISOLATE, CONTROL THE RISKS An Approved and Authorised Method of Work and secure evidence / photographs required? be classed as a Medical and secure evidence / photographs required? be classed as a Medical
10 NEAR MISS, INCIDENT AND ACCIDENT REPORTING ALL PERSONNEL MUST CONFIRM UNDERSTANDING OF THE SAFE SYSTEM(S) OF WORK documentation / details of other persons Treatment Injury. Medium = documentation / details of other persons Treatment Injury. Medium =
05HOUSEKEEPING All Accidents, Incidents and Near Misses are to be involved and witnesses. • Information details of other involved Serious Incident (SI) involved and witnesses. • Information details of other involved Serious Incident (SI)
All sites / Depots / Offices to be maintained in a clean and Appropriately Reported 07 EQUIPMENT PROVISION, USE AND MAINTENANCE persons or witnesses etc. • If there is a fatality or a persons or witnesses etc. • If there is a fatality or a
tidy manner ALL PERSONNEL TO BE CONVERSANT WITH THE REPORTING Appropriate Selection of Equipment for the Task, Correctly Used and Maintained FOLLOW UP ACTION: major injury i.e. a fracture FOLLOW UP ACTION: major injury i.e. a fracture
A TIDY SITE IS A SAFE SITE REQUIREMENTS EQUIPMENT MUST BE PROVIDED, USED AND MANAGED IN A SAFE MANNER • Update your line manager - severity of INCIDENT DEPARTMENT: other than fingers and toes, • Update your line manager - severity of INCIDENT DEPARTMENT: other than fingers and toes,
amputation, dislocation of amputation, dislocation of
08PERSONAL PROTECTION injuries, return to work, etc. • Record details in works the shoulder, hip or knee, injuries, return to work, etc. • Record details in works the shoulder, hip or knee,
Appropriate Personal / Respiratory Protective Equipment to be available for use where required • If incident results in injury then a Return management system (OptiMUS). temporary or permanent loss • If incident results in injury then a Return management system (OptiMUS). temporary or permanent loss
ALL PERSONNEL MUST WEAR THE APPROPRIATE PPE / RPE AT ALL TIMES of sight, electric shock or of sight, electric shock or
to Work interview will be undertaken • If utility damage, contact utility burn or any injury resulting to Work interview will be undertaken • If utility damage, contact utility burn or any injury resulting
09PROTECTION OF WORKS to ensure the ability to return to work. owner to initiate repair. in loss of consciousness or to ensure the ability to return to work. owner to initiate repair. in loss of consciousness or
All sites shall be adequately guarded at all times Your line manager may refer you to requiring resuscitation or a Your line manager may refer you to requiring resuscitation or a
ALWAYS CONSIDER THOSE WITH VISUAL IMPAIRMENTS, PUSH / WHEEL CHAIRS AND MOBILITY SCOOTERS Occupational Health to assess your • Contact relevant SHEQ personnel. stay in hospital of more than Occupational Health to assess your • Contact relevant SHEQ personnel. stay in hospital of more than
Fitness to Work (FTW) and to identify 24 hours, would need to Fitness to Work (FTW) and to identify 24 hours, would need to
10 NEAR MISS, INCIDENT AND ACCIDENT REPORTING any adjustments that may be necessary • Text key contract personnel to be reported under RIDDOR any adjustments that may be necessary • Text key contract personnel to be reported under RIDDOR
All Accidents, Incidents and Near Misses are to be Appropriately Reported e.g. Phased return to work or restricted provide initial incident details e.g. by the SHEQ Reporting Team. e.g. Phased return to work or restricted provide initial incident details e.g. by the SHEQ Reporting Team.
ALL PERSONNEL TO BE CONVERSANT WITH THE REPORTING REQUIREMENTS duties etc. incident type, address, name of High = Very Serious Incident duties etc. incident type, address, name of High = Very Serious Incident
person involved, line manager. (VSI) person involved, line manager. (VSI)
Nothing that we do is so important that SUPPORTING THE INVESTIGATION SUPPORTING THE INVESTIGATION
we cannot take the time to do it safely. PROCESS: • Forward investigation paperwork to LOST TIME INCIDENT PROCESS: • Forward investigation paperwork to LOST TIME INCIDENT
You may be asked to give your account of person conducting investigation. • If the work related injury You may be asked to give your account of person conducting investigation. • If the work related injury
Avonline Zero Harm the event as part of an investigation – this the event as part of an investigation – this
Safety Rules Poster may include giving a witness statement or • Manage return of outstanding results in the loss of one may include giving a witness statement or • Manage return of outstanding results in the loss of one
attending an investigation review panel. investigation reports. or more days or shifts attending an investigation review panel. investigation reports. or more days or shifts
REF: H046 (not including the day of (not including the day of
• Manage investigation the incident but includes • Manage investigation the incident but includes
recommendations to closure. weekends and holidays), recommendations to closure. weekends and holidays),
and the injured person is and the injured person is
• Provide analytical data for trend unable to perform their normal • Provide analytical data for trend unable to perform their normal
analysis. duties would be classed as a analysis. duties would be classed as a
Lost Time Incident (LTI). Lost Time Incident (LTI).
HUMAN RESOURCES SHEQ PROCEDURES: • If absence is over 7 HUMAN RESOURCES SHEQ PROCEDURES: • If absence is over 7
PROCEDURES: • Reporting, Communication and continuous days then this PROCEDURES: • Reporting, Communication and continuous days then this
• Absence Management Policy needs to be reported under • Absence Management Policy needs to be reported under
Investigation of Incidents RIDDOR as an Over 7 Day LTI. Investigation of Incidents RIDDOR as an Over 7 Day LTI.
• Self Certification and • The Management of Very • Self Certification and • The Management of Very
Return to Work NEAR MISSES Return to Work NEAR MISSES
Serious Incident Investigations • A situation where you had to Serious Incident Investigations • A situation where you had to
0330 123 1092 0330 123 1092
act to prevent an incident or act to prevent an incident or
damage from occurring or damage from occurring or
where something happened where something happened
that almost caused an that almost caused an
incident. incident.

HAZARDS HAZARDS
• Something that could cause • Something that could cause

injury or damage. injury or damage.

Nothing that we do is so important that we cannot take the time to do it safely.

Telecom Zero Harm Poster 1710x1170 Magdalene Incident Line Avonline Incident Line
REF: H045
Poster A4 Poster A3
REF: H047 REF: H048

Incident Line Incident Line
Events to Report Events to Report

Work Related Injuries • Damages • Hazards • Near Misses • Dangerous Occurrences • Medical Conditions Work Related Injuries • Damages • Hazards • Near Misses • Dangerous Occurrences • Medical Conditions
• Environmental Incidents • Member of Public Incidents • Motor Vehicle Incidents • Environmental Incidents • Member of Public Incidents • Motor Vehicle Incidents

IMMEDIATE RESPONSE: WHEN CONTACTING INCIDENT HOW WE CLASSIFY IMMEDIATE RESPONSE: WHEN CONTACTING INCIDENT LINE, HOW WE CLASSIFY
Take immediate action to make the LINE, YOU WILL NEED TO SUPPLY INCIDENTS Take immediate action to make the YOU WILL NEED TO SUPPLY THE INCIDENTS
area safe, safeguard yourself and THE FOLLOWING INFORMATION: area safe, safeguard yourself and FOLLOWING INFORMATION:
others, take the appropriate measures WORK RELATED INJURY: others, take the appropriate measures WORK RELATED INJURY:
to limit the severity of the event and • Your name, line manager’s name, • An injury of a minor nature to limit the severity of the event and • Your name, line manager’s name, • An injury of a minor nature
stabilise the situation. contract, operating depot and work- stabilise the situation. contract, operating depot and work-
stream. (e.g. Jetting, CCTV, Wet Well, etc.) which receives no more stream. which receives no more
REPORT TO than first aid treatment, this REPORTING OF GAS ESCAPES: than first aid treatment, this
INCIDENT LINE: • If a sub-contractor – your name, is known as a Minor Injury. 24hr National Gas Emergency Services • If a sub-contractor – your name, is known as a Minor Injury.
Emergency Services 999 or 112 company and who you are working Low = Incident (I) Number: 0800 111999. Obtain reference company and who you are working Low = Incident (I)
Incident Line 0330 123 1092 for (as above). • An injury whereby treatment number and report to incident line. for (as above). • An injury whereby treatment
Motor Vehicle incidents (MVI) 0333 207 5567 such as stitches / gluing such as stitches / gluing
• The date, time and location of the of a wound; foreign object REPORT TO • The date, time and location of the of a wound; foreign object
RECORD: / incident. removed from an eye; burn INCIDENT LINE: incident. removed from an eye; burn
or wound requiring follow- Emergency Services 999 or 112 or wound requiring follow-
Make a record of events if required • The type of incident / hazard that is up treatment is provided Incident Line 0330 123 1092 • The nature of the incident being up treatment is provided
being reported. by a professional medical Motor Vehicle incidents (MVI) 08708/303 836 reported. by a professional medical
and secure evidence / photographs person e.g. nurse or doctor person e.g. nurse or doctor
• If a person has sustained injury, how in a hospital, from their own RECORD: • If a person has sustained injury, how in a hospital, from their own
documentation / details of other persons severe and is a visit to a hospital GP or paramedic etc. would Make a record of events if required severe and is a visit to a hospital GP or paramedic etc. would
required? be classed as a Medical and secure evidence / photographs required? be classed as a Medical
involved and witnesses. Treatment Injury. Medium = documentation / details of other persons Treatment Injury. Medium =
• Information details of other involved Serious Incident (SI) involved and witnesses. • Information details of other involved Serious Incident (SI)
FOLLOW UP ACTION: persons or witnesses etc. • If there is a fatality or a persons or witnesses etc. • If there is a fatality or a
major injury i.e. a fracture FOLLOW UP ACTION: major injury i.e. a fracture
• Update your line manager - severity of INCIDENT DEPARTMENT: other than fingers and toes, • Update your line manager - severity of INCIDENT DEPARTMENT: other than fingers and toes,
injuries, return to work, etc. amputation, dislocation of amputation, dislocation of
• Record details in works the shoulder, hip or knee, injuries, return to work, etc. • Record details in works the shoulder, hip or knee,
• If incident results in injury then a Return management system (OptiMUS). temporary or permanent loss • If incident results in injury then a Return management system (OptiMUS). temporary or permanent loss
to Work interview will be undertaken of sight, electric shock or of sight, electric shock or
to ensure the ability to return to work. • If utility damage, contact utility burn or any injury resulting to Work interview will be undertaken • If utility damage, contact utility burn or any injury resulting
Your line manager may refer you to owner to initiate repair. in loss of consciousness or to ensure the ability to return to work. owner to initiate repair. in loss of consciousness or
Occupational Health to assess your requiring resuscitation or a Your line manager may refer you to requiring resuscitation or a
Fitness for Work (FFW) and to identify • Contact relevant SHEQ advisor. stay in hospital of more than Occupational Health to assess your • Contact relevant SHEQ personnel. stay in hospital of more than
any adjustments that may be necessary 24 hours, would need to Fitness to Work (FTW) and to identify 24 hours, would need to
e.g. Phased return to work. • Text key contract personnel to be reported under RIDDOR any adjustments that may be necessary • Text key contract personnel to be reported under RIDDOR
provide initial incident details e.g. by the SHEQ Reporting Team. e.g. Phased return to work or restricted provide initial incident details e.g. by the SHEQ Reporting Team.
SUPPORTING THE INVESTIGATION incident type, address, name of High = Very Serious Incident duties etc. incident type, address, name of High = Very Serious Incident
PROCESS: person involved, line manager. (VSI) person involved, line manager. (VSI)
SUPPORTING THE INVESTIGATION
You may be asked to give your account of • Forward investigation paperwork to LOST TIME INCIDENT PROCESS: • Forward investigation paperwork to LOST TIME INCIDENT
the event as part of an investigation – this person conducting investigation. • If the work related injury You may be asked to give your account of person conducting investigation. • If the work related injury
may include giving a witness statement or the event as part of an investigation – this
attending an investigation review panel. • Manage return of outstanding results in the loss of one may include giving a witness statement or • Manage return of outstanding results in the loss of one
investigation reports. or more days or shifts attending an investigation review panel. investigation reports. or more days or shifts
(not including the day of (not including the day of
• Manage investigation the incident but includes • Manage investigation the incident but includes
recommendations to closure. weekends and holidays), recommendations to closure. weekends and holidays),
and the injured person is and the injured person is
• Provide analytical data to contracts unable to perform their normal • Provide analytical data for trend unable to perform their normal
for trend analysis. duties would be classed as a analysis. duties would be classed as a
Lost Time Incident (LTI). Lost Time Incident (LTI).
Near Miss Cards to be reported • If absence is over 7 HUMAN RESOURCES SHEQ PROCEDURES: • If absence is over 7
and passed to Office or continuous days then this PROCEDURES: • MTS-MOPs-S-019 Reporting, continuous days then this
Health & Safety Manager needs to be reported under • MTS-POL-HR-007 Absence needs to be reported under
RIDDOR as an Over 7 Day LTI. Communication and Investigation of RIDDOR as an Over 7 Day LTI.
Management Policy Incidents
NEAR MISSES • HR7 - Self Certification and • MTS-MOPs-S-020 The Management of NEAR MISSES
• A situation where you had to Very Serious Incident Investigations • A situation where you had to
Return to Work
act to prevent an incident or act to prevent an incident or
damage from occurring or 0330 123 1092 damage from occurring or
where something happened where something happened
that almost caused an that almost caused an
incident. incident.

HAZARDS HAZARDS
• Something that could cause • Something that could cause

injury or damage. injury or damage.

Incident Line 0330 123 1092

31773 - Incident Line Poster A3.indd 1 17/01/2020 10:55

IWJS Incident Line Poster Incident Line Poster A3
REF: H050
A3
REF: H049

841 mm

52 mm 105 mm 210 mm 420 mm

74 mm A8 A4 A2

148 mm A6

A7

A5

297 mm A3A0 SPECIFICATION &
OPTIONS AVAILABLE
1189 mm
• Any size up to 2.2mx25m
• Indoor or outdoor use
• Size guide illustrates standard sizes

594 mm A1

81

82

7\UH 6DIHW\ Section I – Banner Stands/Exhibition POS


































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84

Section I – Banner Stands/Exhibition POS

Tool Box Talks Bannerstands 11 kinds
REF: I001

Bannerstands 6 kinds Pipe Restoration tRiio Bannerstand
REF: I002 Bannerstand REF: I003 REF: I004

Bannerstands 7 kinds Welcome Visitor Signage
REF: I005 Bannerstand REF: I006 REF: I007

CASE STUDY: CASE STUDY: CASE STUDY: CASE STUDY: CORE XTRACT CORE XTRACT

Auto Lock Trailer Morrison Plant and Fleet Services, The Program Vehicle Tracking Morrison Utility Integrated Sewer Multi Capital Cable sheath working together as
3 3 3 3Safety Customer Efficiency Innovation tRIIO’s chosen Plant & Fleet O2 Drive Services Operational Operating Services Delivery CORE XTRACT
MPFS have worked extensively with Indispension in the development and delivery partners Objectives:- Services Services, Framework Water & Extraction fluid
improvement of this Innovative product • Reduce vehicle Road Traffic Road Traffic Collision Water & R&M and Wastewater
MPFS are a Dedicated Plant & Fleet Supplier System Picks up key Driver & Wastewater Metering Scope of work: Networks
• No Straps Required – Automatic Clamping and Security of Excavator to the Utility Sector Collisions (RTC’s) Behaviour Characteristics for:-
• Adjustable for different sizes of machine • Reduce fuel consumption on all Vehicle Fuel Reduction Scope of work: Scope of work: Reactive & Scope of work:
• Centralised Load – Improved Handling – Improved Brake Balance Benefits: • Harsh Acceleration Program planned work on
vehicles • Harsh Braking MEICA services & Wastewater pumping stations Sewer network
= Improved Road Safety Extensive Experience of • Eliminate poor and unsafe driving. • Harsh Cornering civils capital networks repair & replacement & Cable insulation
• Security for Buckets & Breakers Utility Sector • Speeding maintence delivery maintenance Mechanical, renovation
• Reduced need for manual handling of attachments It is against the law to • Excessive Idling electrical, civil Conductor
• One Operator Functionality smoke in this vehicle Reactive & Wastewater engineering & Design, modelling,
• Led Lighting – Increased Performance & Reliability planned small networks mains replacement project &
• Training DVDs provided Safety & Compliance In Cab Light Bar for Driver capital schemes operations programme Extracts insulated cores &
• Eliminates poor and unsafe driving. Feedback:- (sewerage Replacement of management up to 100% of the cable oil
• All equipment Fit for Purpose Water & operations) supply networks Safe, fast &
Excavator Dozer Blade Protector • The light bar notifies drivers wastewater assets Water & trunk environmentally friendly
3 3 3 3Safety Customer Efficiency Innovation • Selection by Safety, when specific harsh driving improvements Water network mains replacement Suitable for most types of
Specification, Productivity events are detected, using a repair & Refurbishment of power & telecoms cables
• Protection of all types of Road and footpath Surfaces graduated Green/Amber/Red maintenance wastewater Leakage repairs Minimal excavation
• Fluorescent to aid visibility • Proactive Management of ‘On Hire’ light bar and buzzer feedback is treatment plants & disruption
• One man Easy Install and Remove Compliance & Service provided Meter installation Pressure Eliminates maintenance of
& renewal management & redundant oil-filled cable
• Dedicated Service & BE A GOOD DRIVER - KEEP IT IN district meter Recovery of copper
Compliance Centre THE GREEN!!! Planned & reactive installations Re-use of outer sheath
maintenance
º tRIIO ‘Owned’ Assets Morrison Consistent approach to Drivers by Customer side
Managed Utility Management:- Emergency call out leakeage
detection
º MI Reporting Services • Positive messages / rewards for
º tRIIO ‘External Hire’ Compliance Managed Best Practice good driving Pipe bridge
maintenance
Innovation Guide • Focus on Red Drivers
• Managers use Best Practice Guide
• Experience of identifying issues &
Producing Solutions for consistent approach

• Established Manufacturer &
Supplier Relationships

Supply Chain Management working together as
• Provide tRIIO Systems CORE XTRACT
• Invoice / Order Processing & Clearance
• Supplier Relationships & Management
• Supplier Compliance

Road Risk / Fuel Reduction

• Telematics | Dashboards |
Training

• ‘On-site’ Vehicle Weighing

tRiio Roller Banners 5 kinds Anglian Water Audit Roller Banners 4 kinds Corextract Roller
REF: I008 REF: I009 Banners 2 kinds REF: I010

Welcome to the Compliance Service Centre, <RXU H\HV Road Traffic Collision and
Senior Managers providing customer centric VDYH OLYHV Fuel Reduction Programme
Asset Management solutions t %SJWFS QSPmMJOH UP
Conference $UH \RX WKH QH[W help manage risk
Bespoke customer-lead solution design BOE JOFGmDJFODZ
Senior Management Conference Integrated Asset Management for ‘your’ own assets ¶'($'· WLUHG t Red , Amber ,
Banners 3 kinds REF: I011 Managed service and repair, call-logging and GULYHU" Green driver status
t " TUSVDUVSFE
tracking from initial contact to close out ,I \RX GULYH KDYH \RXU H\HV training approach to
Planned Service, Repair booking and scheduling WHVWHG DW OHDVW HYHU\ WZR \HDUV improve driving
E-Mail and Text Alerts for progress on breakdowns and standards incentivised
with a ‘best’ driver
unplanned maintenance events reward.
Single contact number and e-mail address,
Working in the community
providing full contact centre functionality Raising awareness of the risks
Service and compliance management for your supply associated with vehicles and
construction works through the
chain assets use of educational DVD’s
Swap-out service for equipment due for calibration events
Driver defect management and daily driver checks via Morrison created ‘Jack’
to help tell the story
smart phone app or mobile device
Mobile workforce-enabled with smart tablets
Technical support available
Out of hours provision 24/7/365
Management information, reports and KPI data.

Your Compliance is our... PRIORITY!

www.morrisonus.com www.morrisonds.com www.morrisonds.com www.morrisonus.com www.morrisonds.com www.morrisonds.com

Fleet Compliance Service Institute of Water REF: I013
Roller Banners 4 kinds REF: I012 Roller Banners 4 kinds

85

Section I – Banner Stands/Exhibition POS

Customer Side Leakage Customer Side Leakage
Smart meters Smart meters

CS L
c usto" mer le"t"ters
'


Types of repairs
Wastage

A repair within a property
usually a tap or leaky toilet

Spot Repair
This is where we can see where
the leak is as the water can be seen
and we complete a simple repair

Relay
Where we replace the entire supply pipe
from meter to Point of Entry to the property
How much water does a leak really waste

in baths per day?

15 Litres per hour = 4.5 baths a day " ! ! " 97(
25 Litres per hour = 7.5 baths a day
200 Litres per hour = 60 baths a day
" 97 " " #!" ! " ! ! " ") % " !! '
500 Litres per hour = 150 baths a day 3::3 !" " ! " " % $ " ) , % " / * * " ! ! " # . <37
1000 Litres per hour = 300 baths a day 0 % " % " " !! "
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Myth Buster Quiz Area Twist Stand CSL Area
Twist Stand REF: I015
REF: I014












































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Thames Water Customer Phrase Twist Stand Remember serious injuries can occur at any time –
REF: I017 it’s happened to many of your colleagues in the last year.
Banner Stand
REF: I016 Safe Driving
Banner Stand

REF: I018

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Animal Assault Animal Assault Slips, Trips and Falls Slips, Trips and Falls 2QH RI WKH PRVW FRPPRQ FRQWULEXWLQJ IDFWRUV IRU YHKLFOH
UHODWHG LQFLGHQWV LV SRRU W\UH FRQGLWLRQ VXFK DV D EXOJH LQ WKH
Banner Stand (Office) Banner Stand (Field) Banner Stand (Office) Banner Stand (Field)
REF: I019 REF: I020 REF: I021 REF: I022 VLGH ZDOO KHDY\ FXW RU VOLFH LQ WKH UXEEHU RU EDOG WUHDG
7KH W\SLFDO GDQJHUV RU VLGH HIIHFWV RI VXE VWDQGDUG W\UHV DUH

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Tyre Safety
Banner Stand

REF: I023

DRIVING POSITIVE
BEHAVIOURS





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HAVE YOU HAD DO YOU SPEED,
ENOUGH TAILGATE OR
SLEEP? GIVE HAND
GESTURES TO
Crashes due to OTHER
driver fatigue are DRIVERS?
50% more likely to
result in death or 66% of traffic
serious injury. deaths are a result
Manage your of aggressive
wellbeing and take a driving.
break. Road rage is a
criminal offence.
















DO YOU SEE CAN YOU


THINGS REALLY FOCUS
C L E A R LY ? ON THE ROAD?



18% of driver Never use a
deaths in 2017 handheld device
were due to illegal while driving.
drugs. Do not join
We have a zero conference calls,
tolerance illegal even with handsfree.
drugs policy.
IF YOU CAN’T
IS A PHONE DRIVE, WHAT
CALL WORTH A WILL YOUR
LIFE? FAMILY MISS
OUT ON?
Drivers using
mobile phones Losing your license
killed the can affect your
equivalent of one whole life.
person every 10 Know your limits.
days in 2016.
Don’t drive yourself
to prison.

DO YOU SMOKE DO YOU SMOKE




IN THE CAR? IN FRONT OF

CHILDREN?
Smoke pollution


levels in a car are A THIRD of




23x more toxic smokers’ children




than in a house. are likely to die



It’s illegal to smoke in from lung disease


a work provided in adulthood.




vehicle. The best way to
protect them, is to
-++- 42($4
4
4 4
quit. $$.4 !&$4

PUTTING HEALTH, WELLBEING
#! */* ! /( & #+(/ ! +&./ ! */ $$ !/*#/.#+/
AND SAFETY OF PEOPLE FIRST * (/ $$ ! /*#/ !./# /.#+&/ # + (/ !/* / (*/. & /

%) / ' %)/ " / )/ & /* / #(*/ # #!/ +( /# / ! +&./ */-#& /
Driving Positive Protectmyproperty &#((/ / ! +(*& (/* ./ +( / /# / /& $#&* / #&/ ! +& ( /
Behaviours / * !/ #&& (#!/ 5* *./ &, ( / * ./ #+!*/ #&/ /* & /# / /
banner stand
Banner Stand REF: I025 !*( / ! / /# / #(*/* / ! !*( /
REF: I024
Slips, Trips and Falls
Banner Stand (Welsh)

REF: I026

86

Section I – Banner Stands/Exhibition POS

Example of Banner Stands

Example of Pop-up Stands

SPECIFICATION &
OPTIONS AVAILABLE

• Ideal for portable displays or exhibitions
• Indoor and outdoor usage
• Interchangable graphics
• No experience/training needed to use

87

88

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Pay: Account payee only For and on behalf of

Delivering what we promise MorrSiesorvnicUestility

www.morrisonus.com

1156//0022//22001188 1150::

89

90

Section J – Miscellaneous

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ϱϭ ϯ ŵŝŚƌŶƐƐ͘ ϱŚƌƐ͘ϰϱŵŝŶƐ хϴ ŚƌƐ͘
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^ϲϬz ϯ ŚƌƐ͘Ϯϴ ŵŝŶƐ
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Ϯϴϯ ŵ ŚƌŝŶƐ͘Ɛ хϴ ŚƌƐ͘ хϴ ŚƌƐ͘ ϭϵ ŵŝŶƐ

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HAVS Wheel Morrison Plant Service Letterhead Training Certificate
REF: J002 REF: J003
REF: J001

Long Service Certificate Tent Cards FOR ALL VEHICLES USED ON MUS INSURANCE
REF: J004 ____________________________________________________
REF: J005 IMPORTANT VEHICLE INSURANCE DOCUMENTS

Vehicle Incident Information – In Vehicle Packs

PLEASE READ AND COMPLY WITH THIS NOTICE

Vehicle Incident Information Packs
All vehicles; cars, trucks and vans, whether externally hired in or Morrison owned that are covered by the
Morrison Vehicle Insurance Policy should have a Vehicle Incident Pack placed in the vehicle for the driver
to use if they have an accident or incident. Issuing the Incident Information Pack is the responsibility of the
contract issuing the vehicle to the employee or sub contractor.
These packs provide full guidance on what an employee or sub contractor should do if they are involved in
a vehicle incident or accident. Drivers should read the contents of the pack and then place it in the vehicle.
The windscreen sticker supplied should be stuck on the windscreen of the vehicle.

Accident/Incident Reporting
All accidents or incidents must be reported to the Morrison Vehicle Incident Line within 24 hours of the
incident.

Morrison Vehicle Incident Line - 0870 830 3836 (24 Hour Line)
(Including all Glass Repairs and Replacements)

The Incident line operates as a 'one stop shop' for all incidents and accidents; taking the incident details,
arranging replacement vehicles/ vehicle recovery for non driveable vehicles, arranging repairs and notifying
the company’s Third party Insurers, so they can deal with Third parties involved in accidents with MUS
vehicles.
Employees or contractors who FAIL TO REPORT an incident could face disciplinary action against the
individual or sub contractor involved in the incident.

CALL THE MORRISON INCIDENT LINE TO REPORT ALL ACCIDENTS AND INCIDENTS

2012

Briefing Sheet A4

REF: J006

Shield Shaped Tax Disc Holder Enviroment Agency Certificate FDRI Questionnaire A4 12pp
REF: J007 REF: J008 REF: J009

Pay: Account payee only Date:

Delivering what we promise £

For and on behalf of

Morrison Utility
Services

www.morrisonus.com

A4 Folded Box Large Blank Cheque Board Oversized A4 Folder with Capacity
REF: J011 REF: J012
REF: J010

PAW Wheel System Inclusion Certificate A4
REF: J014
REF: J013
91

Section J – Miscellaneous

Environment Climate Survey Tax Efficient Meal Allowance Mailout Road Safety Pocket with Folder
REF: J015 REF: J016 REF: J017

CD Duplication Magnetic “M” Jacks Adventure DVD
REF: J020
REF: J018 REF: J019

2nd Floor With Compliments Morrison Innovation Day
Abel Smith House
Gunnels Wood Road Plant & Fleet Services with Your tyres have been assessed today by
Stevenage, Hampden House ATS Euromaster on behalf of
Hertfordshire Hitchin Road
SG1 2ST Arlesey Further to your tyre health check
Tel 01438 743744 Bedfordshire you’re in need of tyre replacement(s).
Fax 01438 369687 SG15 6RT
Tel: 01462 731133 Please visit ATS Euromaster at your
February 2015 Fax: 01462 832486 earliest convenience;

Calendars Dear Colleague Morrison Plant & Fleet located opposite the exhibition entrance.
Compliment Slips REF: J023
REF: J0121 Re: Going the Extra Mile Awards Poster & Nomination Forms tRiio Invite A6
Please find enclosed a Going the Extra Mile Awards poster. Would you please place this on REF: J024
your staff notice board making sure it is clearly displayed. Also included are ten nomination
forms.
If you require any further copies of the poster in either A2 or A4 (smaller size) as well as any
more nomination forms, please contact me at the Stevenage office (01438 847265).
Kind regards

Lisa MacInnes
Public Relations Assistant

Enc
A2 Poster
Nomination Forms

Registered in England
No 4530602
Registered Office:
2nd Floor,
Abel Smith House,
Gunnels Wood Road,
Stevenage,
Hertfordshire
SG1 2ST

Exra Mile Letters A4
REF: J022

Return address:
Thames Water, Customer Services, PO Box 475, Swindon SN38 6TU

Please Roller Breaker Breaker - Petrol
call us.
Managing end-to-end client & contract Stihl Saw 20.4 12 AirBrDreiavkeenr -
Thames Water Envelope work processes using this proven
REF: J025 industry-leading system 8.25 1hr 13 mins 2hrs 5 mins 25.95

13666 11/1692 Business Process Improvement (BPi) Hand Arm Vibration BHreyadkrearu-lic
at Morrison Utility Services work with Syndrome (HAVS)
Producing quicker & slicker visual reports operational & commercial teams to solve 3hrs 12hrs 1 mins 58 mins
using this rapid-fire business intelligence problems & identify opportunities for AS S E S S ME NT O F DAILY E XP O S URE LIMIT S 4hrs 53 mins
Please tell us what we have got wrong and what it needs changing to. Rammer 24.45 8hrs 20 mins 15.75
For example: ‘My name is misspelt as Jon Smith, it should be John Smith.’ Or: ‘This letter is addressed to the previous occupier.’ tool improvement 3hrs 57 mins

Solving business problems 1hr 1 min 4hrs 5 mins 6hrs 19 mins 1hr 35 mins
with innovative solutions
Address

VibroPlate

Telephone number Simply fill in the form below and post it back to us
Name
180.45 33 mins 8 mins 9hrs 50 mins 2hrs 27 mins 10.20

Correct your details. Timmeustthat Coring Drill
If any of your details are wrong or this letter is addressed to the previous occupier, please let us know – it’s easy to do: exncoetedbeed
raecTwqtiiumhoiinrecehaidst 1eTu5yxunppmsiioatcissagnulpeurdeeteariinly 1hr 23 mins 11hrs 27 mins 2hrs 52 mins
thameswater.co.uk/update 21 mins
12hrs 30 mins
Return address: Enabling field operatives to complete >24hrs 2hrs 50 mns
Thames Water, Customer Services, PO Box 475, Swindon SN38 6TU forms efficiently on mobile devices & to
share data in real-time using this efficient
For more information, please Ready Reckoner for exposure limits to CWA Plant. 72 >24hrs 8.70
solution contact...??
Tracking & managing inventory using this Based on UNITS of daily exposure allowed per 15 min usage 12hrs 31 mins 3hrs 8 mins Alligator Saw
sophisticated stock control system as described in Model of typical daily usage. Drill

1.95 8hrs 43 mins 7.95

If the total use of ALL equipment used per day adds up to more
than 100 units per 8 hour day refer to your Supervisor.

3.15 Circular Saw 35.25 Jig Saw
Grinder
Floor Saw

Cleverly optimising work schedules for
multiple resources using this intelligent

solution

13666 11/16

Please tell us what we have got wrong and what it needs changing to. Cube Caledonia HAVS Wheel
For example: ‘My name is misspelt as Jon Smith, it should be John Smith.’ Or: ‘This letter is addressed to the previous occupier.’

Address

Telephone number Simply fill in the form below and post it back to us
Name
REF: J026 REF: J027
Correct your details.
If any of your details are wrong or this letter is addressed to the previous occupier, please let us know – it’s easy to do:

thameswater.co.uk/update

Section J – Miscellaneous

CHMtoR“ESIaRStlalTRorMYsu”Ar S 10” Balloon - White 77mm Button Badge

Made especially for you by: PMS 7687 C
Thames Water Metering Team
PMS 7687 C
Christmas Card 150x150mm
REF: J028 MS 7687 C

Calendar A5 Front of Bunting
REF: J029
represents approximate available print area and does not show on final product
please note, some movement may occur between print colours. Placement and size of
design is approximate, if parts of artwork appear outside this boundary, they will still
be printed in full. With all print onto latex balloons, we cannot gurantee a pantone colour
match with 100% accuracy and results may vary.

Awards Items
REF: J030

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REF: J031 REF: J032 REF: J033

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MUS-Thameswater HAVS Wheel Thameswater HAVS Wheel Speed Down Hands
REF: J034 REF: J035 REF: J036

24371 - MDS Bump card p

AT SCENE BUMP CARD for all accidents, however minor AT SCENE BUMP CARD for all accidents, however minor
You should complete this bump card You should complete this bump card

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the time to do it safely the time to do it safely
Vehicle Incident Line Vehicle Incident Line
Drive Safely Drive Safely
Avoid the Incident 0333 207 5567 (24 Hour Line) Avoid the Incident 0333 207 5567 (24 Hour Line)
(Including all Glass Repairs and Replacements) (Including all Glass Repairs and Replacements)

PMT Digital Ltd. 01480 493666 PMT Digital Ltd. 01480 493666

Plant & Fleet Incident Procedures Dyer & Butler Incident Procedures
REF: J037 REF: J038

Remember Motor Vehicle 6
Information
Nothing Morrison does is so and Incident AT SCENE BUMP CARD
important that we cannot Procedure Pack
You should complete this bump card for all accidents, however
take the time to do it safely ACCIDENT DETAILS
minor
Drive Safely Avoid the
Accident CDCCRoLDeoooonpammactotaadpepttc:a:aiCto.nn.o.tn..yye..n.:.l..vdde....e.i.rp..t..h.i..ih.v..o.i..e.co...n.l.r.n.e..s...ne.:...r..a...e.n....m...g..u.......i.e.m..s.....t:.....r.b......a.....e.....t.....r...i....:.o..........n............../......fl..............e............e............t..............n..............u.............m...................b..............e............r........:...........................S.......T...p......i....e.m.........e.......e...d............(....L..2.......i...4..m.............h...i.....t....o....:......u..............r..............c..........l......o.............c.........k............)........:......................................................................................................................................................

POLICE DETAILS
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Morrison Vehicle Incident Line PMT Digital Ltd. 01480 493666
0870 830 3836 (24 Hour Line)
Thames Water Stress Ball
REF: J039 (Including all Glass Repairs and Replacements)

MGroup Incident Procedures and Bump Card
REF: J041

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Section J – Miscellaneous

Property of Site Specific Risk Assessment Site Specific Risk Assessment

SM0001 Confined Spaces Guidance EPT/PPS/B038 LV Conductors Plant must be either 500mm from NEUTRAL* or 800mm from LIVE conductor.* The HIGH VOLTAGE MINIMUM safe working distance
Asset tags 50x20 SECT 5.2.2 NEUTRAL wire can be identified by the common drop off to each property. 11 kV & 33 kV
REF: J042 NC1 Classification 3 metres
A = Either The separating distances shown also apply when accessing overhead plant from a bucket 132 kV 6 metres
Low risk shallow entry with adequate natural or mechanical ventilation, where 500mm (N) or ladder. 275 & 400 kV
access is simple and unobstructed and there is no likely risk of flooding. e.g: boxes/ 800mm (L) 7 metres
chambers. You must not work on any line plant positioned closer than these distances
HV
Keep your head and body below the lineplant at all times. (Occasionally your hands may
Medium Risk need to be a bit closer so you can carry out your work.) RED RED
ZONE ZONE
IMPORTANT NOTE – WHEN USING A MEWP
A medium risk confined space exists where there are access issues; a realistic
expectation of encountering a specific risk; possible introduction of specified risks When manoeuvring or positioning the MEWP bucket it must never be closer than 1m (in
during the work activity. any plane) from any LIVE conductor/s.

ALSO When you get the bucket to where you need to work, you MUST switch the bucket MINIMUM MINIMUM
controls to OFF. SAFE SAFE

Site Address: Job Number: This stops you accidentally getting too close to the power (if you inadvertently knock or Site Address: DISTANCES DISTANCES Job Number:
Risk Assessment Completed by: Date: move the controls vertically or horizontally). FROM FROM
Day: M T W T F S S HV HV
NC2 Classification You don’t have to be working on HV poles to get an electric shock. Just working in the
vicinity puts you at greater risk and you need to do something different to minimise this. 11 & 33 kV 11 & 33 kV
Vertical direct unobstructed access with continuous attachment to a person riding MEWP Bucket – So how close is too close? 3 METRES 3 METRES Date: MTWT F S S
controls should be Day:
hoist or similar mechanical rescue device. Site Specific Risk Assessment switched OFF when Site Specific Risk AssessmentIf ANY PART of the MEWP or PEU goes within 25m of High voltage you need to employ Risk Assessment C1o.m32plkeVted by: 1.32 kV
working. the SAFE SECTOR METHOD and document your findings and actions on the Risk 6 METRES
Escape Set 6 METRES
Assessment form.
Brief Description Of Works: Confirm the following are in place: (to be completed by contract) Brief Description Of Works: 275 & 400 kV 275C&on4fi00rmkVthe following are in place: (to be completed by contract)
7 METRES
NC3 Classification • All relevant information present, Job Pack. Then, depending on the voltage you’ve identified, your assessment will establish your 7 ME•TARlEl Srelevant information present, Job Pack, In date Utility plans/LSBUD

• Valid street works or Notice Permit MINIMUM safe working distance. • Valid street works or Notice Permit

When it is not possible to have persons permanently attached to a safety line. Usually • Minimum of 1.2 metres unobstructed walkway present with kerb ramps in place where required. • Minimum of 1.2 metres unobstructed walkway present with kerb ramps in place where required.

it will be a team entry which moves away from the entry point. Working without an Record all Positive and Negative Gas Tests Below • Sufficient barriers to segregate the public from the works Persons Likely to be AffecteRdecboyrydoaulrl APcotsivititiivees and Negative Gas Tests Below• Sufficient barriers to segregate the public from the works
• All Competencies/training current and in date to undertake the
attached rescue line and includes working away from the point of entry. Escape SPeerstons Likely to be Affected by your Activities Yes/No OtheCralibrated task Staff & Contractors Visitors Public & MoGtDoUrists Yes/NoOther • All Competencies/training current and in date to undertake the task
(Self Rescue) breathing apparatus required to be taken into mediuSmtaffr&isCko.ntractors VisitGoarssTest RecordPublicCa&lGibMDraUotteodrists Date
Gas Test Calibrated Calibrated
and
Record Haanzdard Present GenDeartice Risk
High Risk Confined Space Working Generic Risk Remember: When operating Working Assessments Numbers Detail Site Observation / Site Specific Residual Risk Rating
Hazard Present As(TseeNasesmgmaSetianvfetestNyuPmacbSkie)grnsature Detail Site Observation / Site Specific Residual Risk Rating a MEWP within 25 metres of Hazard Control Measures / General Comments Low Medium High
Control Measures / General Comments Low Medium High overhead HIGH VOLTAGE. Protection of Works/Pedestrians & Vehicles (Red Book) Yes No (Team Safety Pack)
A high risk confined space exists when there is a specified hazard that cannot be Hazard Chamber TimeYes PNoositive
Chamber
controlled or eliminated. Number Number Time Positive Negative Signature
Protection of Works/Pedestrians & Vehicles (Red Book)
TWO FULLY MEWP TRAINED
NC4 Classification Underground/Overhead Apparatus operators MUST be in attendance. Working at Height

Non standard entries involving complex operations which introCdonufinceed Sapadceds/Witoirkoinng aatlHerigihstks Work Location (near to Sub-Station, Schools, Emergency Services, Level
and require specific controls and rescue arrangements, e.g: mecWhorak Lnociactiaonl(Shuba-Sztaatiornd, Ssc,hools, Level Crossing, Shops and Pedestrian Crossing, Shops, Pedestrian Crossing etc.)
physical complexity of system introduced hazards, enhanced spCerocsisifingcetci)ntrinsic hazards.
Working in the vicinity of LV/on Joint User pole Maintain a minimum safe distance of 1m from nearest live conductor

Working in the vicinity of 11kV Maintain a minimum safe distance of 3m from nearest live conductor

Fill breathing apparatus (working) required to be worn at all tiPmlanet, sTooilns anhdiEgquhipmreinstk(Te.st Equipment, Instruments, Abrasive Wheel etc) Working in the vicinity of 33kV Maintain a minimum safe distance of 3m from nearest live conductor

Occupational Health (Manual Handling, HAVS, Noise, Dust, Materials & Working in the vicinity of above 33kV Maintain a minimum safe distance of 6m from nearest live conductor
Substances)

Environmental (Water Courses Contaminated Water, Trees, segregation of The person in charge of the site must carry out a site specific safety briefing to all persoEnxscawvaotirokni/nRgeinosnta/tveimsietinntg the site and then it must be signed below to show understanding and agreement.

Print Name: Sign Name: materiParlsin&t WNaeamthee:r etc) Sign Name: Occupational Health (Manual Handling, HAVS, Noise, Dust, Materials &

Note: Print Name: Sign Name: Cable PInrsintatllNataiomn e: Sign Name: Substances)

Briefing is also required whenever there has been a significant change to the hazards and control measures since the individual was last briefed. Print Name: Sign Name: CablePrPiunltlinNga/Lmayein: g Sign Name:
Print Name: Sign Name:
MUS-FM-S-013 Flex Revision 4 PlantP, rTionotlsNaanmd eEq: uipment (Test Equipment, Instruments, Sign Name:
AbraNsivoetWe:heel etc)
Issue 1 MUS-E&FnMWvi-reoSan-t0mh1eer3nettaOcl)H(W_aPtoerliCnoguRrseesv,isTiroeens,3segregation of materials
PPE Flame Safety Hi Visibility Safety Face Safety Ear FP3 Dust Safety
(Circle those appropriate for the task) Retardant Boots Vest Glasses/ Visor Gloves Protection Mask Hard Hat Respirator Harness Other Circle required PPE required Flame Safety Hi Visibility Safety Face Safety Ear Dust Hard Hat Respirator Safety Lanyard Other
Coveralls Goggles Retardant Boots Vest Glasses/ Visor Gloves Protection Mask Harness
Coveralls Goggles

Severity of injury High M M H Severity of Injury: Probability of Injury: Residual Risk Rating High MM H Severity of Injury: Probability of Injury: Residual Risk Rating
Medium L M M Medium L MM
Low L L M High Fatal, broken bones, electrocution, sight etc High Very likely to occur Low Carry out work in a methodical way, based Severity of injury Low L LM High Fatal, broken bones, electrocution, sight etc High Very likely to occur Low Carry out work in a methodical way, based
Low Medium High on knowledge, skills, training & experience Low Medium High Medium on knowledge, skills, training & experience
Probability of Injury
Medium Burns, sprains, deep wounds etc Medium May occasionally occur Medium Take initial on site action where appropriate Medium Burns, sprains, deep wounds etc Medium May occasionally occur Take initial on site action where appropriate
and contact your line manager for advice and contact your line manager for advice

Probability of Injury Low Small cuts, grazes etc Low Unlikely to occur Low Small cuts, grazes etc Low Unlikely to occur

To be signed ONLY by those undertaking the initial site specific risk assessment High Stop work and inform your line manager High Stop work and inform your line manager

To be signed ONLY by those undertaking the initial site specific risk assessment

I can confirm that I am in charge of the site, the site is set up, is compliant and all We are familiar with the task to be undertaken and the precautions required, in order to I can confirm that I am in charge of the site, the site is set up, is compliant and all We are familiar with the task to be undertaken and the precautions required, in order to
individuals on site are authorised to be working. complete the works without endangering ourselves or others. individuals on site are authorised to be working. complete the works without endangering ourselves or others.

Site Leader Print Name: Op Sign Name: Op Print Name: Op Sign Name: Site Leader Print Name: Op Sign Name: Op Print Name: Op Sign Name:

Op Print Name: Op Sign Name: Op Print Name: Op Sign Name: Printed by PMT Digital Tel. 01480 493666 Op Print Name: Op Sign Name: Op Print Name: Op Sign Name: Printed by PMT Digital Tel. 01480 493666

Encapsulated Risk Assessment – Flex Encapsulated Risk Assessment – Poling
REF: J043 REF: J044

Confined Spaces Guidance

NC1 Classification

Low risk shallow entry with adequate natural or mechanical ventilation, where access is simple and unobstructed and there is
no likely risk of flooding. e.g: boxes/chambers.

Medium Risk

A medium risk confined space exists where there are access issues; a realistic expectation of encountering a specific risk;
possible introduction of specified risks during the work activity.

NC2 Classification

Vertical direct unobstructed access with continuous attachment to a person riding hoist or similar mechanical rescue device.

NC3 Classification

When it is not possible to have persons permanently attached to a safety line. Usually it will be a team entry which moves
away from the entry point, e.g: Man entry sewers, utility service subway tunnels, aqueducts and complex wet walls. Working
without an attached rescue line and includes working away from the point of entry.

Escape Set (Self Rescue) breathing apparatus required to be taken into medium risk.

High Risk Confined Space Site Address: Job Number:

A high risk confined space exists when there is a specified hazard that cannot be controlled or eliminated. Date:

NC4 Classification Risk Assessment Completed by: Day: M T W T F S S
Non standard entries involving complex operations which introduce additional risks and reSqiutiree spSecpifiec ccoinfitrocls aRnidsrekscuAe ssessment
arrangements, e.g: mechanical hazards, physical complexity of system introduced hazards, enhanced specific intrinsic hazards.

Fill breathing apparatus (working) required to be worn at all times in high risk. Brief Description Of Works: Confirm the following are in place: (to be completed by contract)
• All relevant information present, Job Pack, In date Utility plans/LSBUD

Enter the category score for each Hazard and the total score for each excavation. For excavations with Record location and rating of each excavation. • Valid street works or Notice Permit
a score of 13 or greater, excavation support under a Permit to Work is required. Excavation support You can record up to 5 excavations on one Risk Assessment. Record all Positive and Negative Gas Tests Below • Minimum of 1.2 metres unobstructed walkway present with kerb ramps in place where required.
under a Permit to Work is mandatory for excavation of 1.5m or deeper. Stop work and inform your line
manager who will arrange for competent personnel with appropriate equipment to undertake the work. Note: A single trench is classified as one excavation.

1. Excavation 2. Excavation 3. Excavation • Sufficient barriers to segregate the public from the works
• If excavation is deeper than 1.2 metres, the excavation assessment on the reverse must be completed
Ground Conditions High Medium Low Location Location PeLorscoatniosnLikely to beGAafsfTeecstted by yoCualrGibADraUctteivdities Yes/No Calibrated • All Competencies/training current and in date to undertake the task
Other Date
Ground Type Soft 5 Semi Firm 2 Firm 1 Staff & Contractors Visitors Record Public &WMoarnokditnogrists

Potential for Instability High 5 Medium 2 Low 1 Chamber TimHeazard PresePnotsitive NGeegnateivriec Risk Signature Residual Risk Rating Date:
Potential for Undermining structures/street furniture Yes 3 No 1 Number Yes No Assessments Numbers Low Medium High
Hazard Detail Site Observation / Site Specific
(Team Safety Pack) Control Measures / General Comments

Traffic Loading Heavy 5 Medium 2 Light 1 Protection of Works/Pedestrians & Vehicles (Red Book)

Safe Access/Egress No 3 Yes 1 Underground/Overhead Apparatus

Continual Dewatering Required Yes 5 No 1 Excavation(s) (Ground Conditions, Positioning of Spoil etc)
Surrounding Structures (walls/poles/lamp columns etc) (Excavation Assessment on reverse)
Less than Greater Than Greater Than
Cable / Duct Laying
500mm 3 500mm 2 1m 1

Record of Excavation Inspection (inspections must be undertaken by a competent person TOTAL Work Location (Sub-Station, Schools, Level Crossing, Shops and Pedestrian Pay: Account payee only
and recorded every 7 days) DATE Crossing etc)

Plant, Tools and Equipment
(Test Equipment, Instruments, Abrasive Wheel etc)

The person in charge of the site must carry out a site specific safety briefing to all persoRnesinwstaotrekminegnto(Bna/cvkifislilt,iHnogt/tChoeldsilatey, aCnodnctrehte,nMitomduulasrtSbuerfascigesn) ed below to show understanding and agreement.

Occupational Health (Manual Handling, HAVS, Noise, Dust, £

Print Name: Sign Name: MatePrirailnst&NSaumbseta: nces) Sign Name: For and on behalf of
Print Name: Sign Name: &EnWvireoPanrtimhneternNetataclm)(We:ater Courses, Trees, segregation of materiSailgs n Name:
Morrison Utility
MUS-FMCo-nSfi-n0e1d3SpRaecveiss/iWonork8inCgiavtilHs eight Services

Personal Protective Equipment Flame Safety Hi Visibility Safety Face Safety Ear FP3 Dust Hard Hat Respirator Safety Other
(Circle those appropriate for the task) Retardant Boots Vest Glasses/ Visor Gloves Protection Mask Harness
Coveralls Goggles

Severity of injury High MM H Severity of Injury: Probability of Injury: Residual Risk Rating
Medium L MM
Low L LM High Fatal, broken bones, electrocution, sight etc High Very likely to occur Low Carry out work in a methodical way, based
Low Medium High Medium on knowledge, skills, training & experience
Probability of Injury Medium Burns, sprains, deep wounds etc Medium May occasionally occur Road Safety Week
Take initial on site action where appropriate
and contact your line manager for advice Brakethe road safety charity

Low Small cuts, grazes etc Low Unlikely to occur High Handlebars prop
REF: J047
Stop work and inform your line manager

To be signed ONLY by those undertaking the initial site specific risk assessment

I can confirm that I am in charge of the site, the site is set up, is compliant and all We are familiar with the task to be undertaken and the precautions required, in order to
individuals on site are authorised to be working. complete the works without endangering ourselves or others.

Site Leader Print Name: Op Sign Name: Op Print Name: Op Sign Name:

Op Print Name: Op Sign Name: Op Print Name: Op Sign Name: Printed by PMT Digital Tel. 01480 493666 Delivering what we promise www.morrisonus.com

Encapsulated Risk Assessment – Civils Large blank cheque board
REF: J045 REF: J046

Letter peg sample Thames Water Bunting
REF: J049 REF: J050

Rectangle flag 860x1190
REF: J048

1HWZRUN 6HUYLFHV +DQGERRN

2ZQHU ± 2SHQUHDFK 3DUWQHU 0DQDJHPHQW
1RYHPEHU

SPECIFICATION &
OPTIONS AVAILABLE
Network Services Handbook
• We can create any print or artwork bespoke A4L 106 pp REF: J051
to your individual requirements

94

That’s not all we
can do!

We offer a full artwork &
design service

Below is a list of the most
common products we offer...

• Flyers • CD & DVD Duplication • Foamex Boards
• Tickets • Bunting • Blueback Posters
• Folders • Tent Cards • Magnetic Prints
• Stationery • Shelf Barkers • Signage
• Business Cards • Shelf Strips • Perspex Prints
• Invites • Lightboxes • Di-bond Panels
• Calendars • Magazines • MDF Wraps
• Postcards • Mesh Banners • Post Socks
• Stickers • Contravision Prints • Pavement Signs
• Banners • Window Clings • Bill Boards
• Manuals • Posters Plus much more.........

...if there is something in particular you
require and it’s not on the above list,

feel free to give us a call on 01480 493666
and we’ll do our utmost to help

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PMT DIGITAL LIMITED

www.pmtdigital.co.uk

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PMT Digital Limited

23 Burrel Road, St Ives,
Cambridgeshire, PE27 3LE
Telephone: 01480 493666

[email protected]

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