Volvo_Booklet_072717_draft

FOOD IS OUR
SERVICE.

SERVICE IS OUR VEHICLE
TO DRIVE VOLVO

VOLVO
SEGMENTATION

To fulfill the wants and needs of everyone on the Volvo campus, we will
conduct a comprehensive community master planning process. Designing

the experience of your global market demands a formal segmentation
process before full customization can be applied.

FOOD

IT’S WHO WE ARE

Food is the vehicle that inspires us and drives us. Food is our platform to elevate morale,
wellness and community. We serve food that fuels your employees, enabling them to perform
at their highest level. Volvo can also rest assured on our commitment to sustainable and
responsible sourcing.

SERVICE EXCELLENCE

“THE VOLVO WAY”

Volvo’s mission is to make people’s lives easier, safer and better. This mission reflects
Elior North America’s commitment to making a positive difference in peoples’
lives every day. We fulfill that commitment through exemplary service, culinary
innovation and supporting our local teams with global resources.

A SHOWCASE

DESTINATION

We are committed to positioning
Volvo’s culinary program into a
world-class showcase destination.
Our unique brand strategy and
key to success for the new dining
campus and will bring innovative
ideas based on insights, analytics
and relationships.

SERVING THE

VOLVO FAMILY

We will customize your programs to serve all culinary requests. Our full-time onsite
management team and executive chefs will be there daily to oversee everything from
a 5-star catered event to biscuits offered for breakfast. It is our superior attention to
detail and dedicated management team that sets us apart from the big three within
the foodservice industry.

INVESTMENT

FOR SUCCESS

As part of our partnership, we will fund Volvo with all the needed resources to
offer a world-class culinary program. This includes providing top-of-the-line
staffing, equipment and technology. Our focus is to drive employee convenience
and a positive dining experience through advanced ordering and pre-paying via
an iPhone or Android. We will design food venues that promote and encourage

healthier lifestyle behaviors and our investments will be targeted to drive
overall satisfaction and create a true dining destination.

CULTURAL ALIGNMENT

AND TRANSPARENCY

A new culinary program of this scale requires executive sponsorship and
commitment. As an example of our personalized focus and commitment to Volvo,
we recommend an offsite retreat to agree on principles of our partnership, outline
key priorities and agree upon solutions. Additionally, for even greater alignment, we
recommend the formation of a council or executive advisory group to meet regularly
in support of charter goals, review strategic imperatives, remove potential obstacles
and build co-ownership for accountability. We also recommend our comprehensive
operations dashboard to include customized metrics and fully transparent financials

that are readily available at your fingertips.

WE ARE VOLVO

We will actively seek to engage and enable your employees on a daily
basis—their success is our success. This is a key point of our focus to

further strengthen the dining experience at Volvo.

HIGH
PERFORMING TEAM

ON THE GROUND

Your leadership team will be led by an onsite general
manager of operations to oversee the full scope of the
culinary program. We also recommend and will provide
an onsite executive chef along with a full culinary team
to ensure success and surpass all of your expectations.

TECHNOLOGY

AND ADVANCEMENTS

With Culinary Innovation at the center of our partnership, our vision is to establish
Volvo as an incubator of new development and processes that we launch nationally.

Volvo and Elior North America will plan, communicate, collaborate and drive
seamless integration of cutting-edge technology and advancements.

www.elior-na.com NORTH AMERICA