PTSI Parent Handbook

PTSI PARENT HANDBOOK

Dear Parents,

PTSI Parent Handbook is provided with the simple intention to ensure smooth operation and provide 100%
clarity to manage communication for a better learning environment for your child in PTSI Centre.

It is mutually agreed that PTSI Parent Handbook shall be kept strictly private and confidential and shall not
be disclosed to any person.

Kindly spend a little of your time to read, agree and accept the below information. Should you need further
clarification, please feel free to contact PTSI Careline @ 010-2082958. Thank you.

PTSI INTAKE PERIOD

 PTSI will start new intake in the month of November every year except for Primary 1 and Secondary
1 students in the month of January. PTSI has 3 teaching terms which are:
Term 1 : November – February
Term 2 : March – June
Term 3 : July – October

 Why PTSI starts teaching new syllabus in the month of November? We strongly encourage
students to attend classes earlier for their early preparation. Example, if your child is in Primary 4 this
year and final year end completed in the month of October, PTSI will commence teaching of Primary
5 syllabus in November for 6 weeks. 2 weeks break will be given in the month of December for all.

This is important to follow PTSI teaching concept: Students will be on good learning mode, as we do
not want to lose the study momentum of the students after year end final exam.

Due to many holidays in between period, Nov/Dec will act as a very important period to start early
preparation in order to have sufficient time for them to be more aware what’s they are going to learn
in the following year. When students are back in school in January the following year, they will be able
to absorb faster compare to other students, and able to increase concentration in class and handling
of homework given.
Special clause: Due to parent’s uncertainty of school assignment and decision in new learning year
for child, PTSI Primary 1 and Secondary 1 Intake starts mid-of every January of the year.

 What if your child join late during the new term intake? Students will miss detail class teaching
and may require to go through catch-up class arrangements with additional fees. Normally catch up
session arrangement varies between 30 mins to 1.5 hours session depends on teacher and classroom
availability. Number of sessions will be determined by principal or subject teacher.

 Types of tuition classes provided under PTSI:
a) Regular Tuition (RT) – group classes run in PTSI tuition centre with fixed schedule.
b) Private Tuition (PT) – 1 to 1 or 1 to 2 classes run in PTSI tuition centre.
c) Coaching / Catch-Up (CT / CUT) – special classes arrange for new students to catch up
syllabus or weak students under additional coaching.
d) Home Tuition (HT) – PTSI is assigning teacher to student premise which parent to ensure the
proper learning provided during the conduct of lesson.

Some parents may request for exam boosting ie. 3 to 4 lessons coaching based on specific exam
scope given. Therefore fees will be varies under each specific type of tuition classes, please refer to
PTSI Careline for details.

PTSI Parent Handbook V.3 updated on 4 Feb 2020

PTSI FEES RELATED

 PTSI fees are clearly invoice to parents based on student on a monthly basis.

 In general, PTSI tuition classes are planned based on 4 weeks in a month, but PTSI is not charging
on number of weeks i.e. some months in the year may have 5 weeks, therefore the charges of 5th
week will be calculated as part of the coverage in February and December month.

 Below table is PTSI teaching terms & planning, should there be any classes for the day falls below
these number of lessons, PTSI Management will decide to provide extra lessons without charges for
students.

PTSI REGISTRATION FEE AND YEARLY EQUIPMENT FEE

 PTSI Registration Fee is a one-time registration fee of RM50 for all new students.
 PTSI Yearly Equipment Fee is a yearly contribution (collection termly ie. RM40 per term) from parent,

which equip PTSI a better learning environment covering maintenance cost and motivation for
students.
 There is no waiver for the above fees and both fees are NON-REFUNDABLE and NON-
TRANSFERABLE.
 Registration paid valid for 6 months upon withdrawal.

PTSI LM FEES

 PTSI Learning Material (LM) fees are charge based on subject enrolled.
 All new term intake PTSI Learning Material (LM) fees will be collected on a termly basis one month

ahead ie. Term 1 collection in October, Term 2 collection in January and Term 3 collection in June.
 For P1 and S1 students, Term 1 LM fees will pro-rate accordingly due to its starting period.
 For those students who join in between PTSI term periods, parents please understand all LM prepared

are on term basis, therefore charges will have to be by term payment. For Math and Science subject,
those join in Term 2 will require to pay for Term 1 LM as year-end exam will cover all chapters and
students may require to attend additional catch up/coaching classes (subject to PTSI decision).
 PTSI Learning Materials (LM) fees are subject to revision without prior notice.

PTSI Parent Handbook V.3 updated on 4 Feb 2020

RE-ISSUE OF REPLACEMENT ITEMS

 PTSI students are responsible to take care all given PTSI items to avoid any interruptions during
lesson.

 For any missing items, PTSI will re-issue a replacement item and charge accordingly in next month
invoice.

 Please search for it thoroughly prior request for a replacement.

PTSI PAYMENT RELATED

 Effective 1 November 2019, PTSI Careline will WhatsApp invoice and official receipt to parents.
 Tuition fees must be paid to PUSAT TUISYEN SUMBANG ILMU based on invoice given on a monthly

basis due 7th every month or within the first week to ensure class seat for your child. Fees paid are
neither non-refundable nor transferable.
 Fees can be made by Cash, Cheque or Online Transfer/Direct Bank-in to Maybank account no.
514879064050. Please WhatsApp payment slip to 010-2082958 for Online Transfer/Direct Bank-in.
Payment via Cash or Cheque is required to put into PTSI Envelope prepared for each student. Should
PTSI Envelope be lost, a penalty fee of RM5 will incur.
 If payment is not received by the second week of the month, PTSI reserves the right to charge 5%
penalty on weekly basis for any late payment made after due date.
 PTSI Centre reserves the right to prevent a student from attending lessons if the student fails to pay
the fees by the specified due date.

 If student wishes to terminate or transfer class, changes subject(s) or package(s), parent must notify
PTSI Centre at least a month or earlier.

 For new enrolment, full payment must be received at least 2 days before first lesson starts in order for
PTSI Centre to proceed with learning material preparation.

SUSPENSION RELATED

 This policy allows student temporary stop for a month with a valid reason subject to approval by PTSI
Management. A suspension fee of RM50 per month will be charged. This is not applicable to
December month. Full month fee will be collected in December every year although Centre is closed
for 2-weeks year-end break.

 Students are compulsory to attend coaching class to catch-up missed out lessons. 30 mins catch-up
lessons (RM25/session) to cover each missed lesson. We will propose catch-up dates and time at a
later time with parent’s agreement.

PTSI Parent Handbook V.3 updated on 4 Feb 2020

CLASS REPLACEMENT RELATED

 There will be NO replacement of lesson(s) for students who are absent or failed to attend classes held
or lesson(s) cancelled due to blackout, flood or any other circumstances which are beyond the control
of PTSI Centre.

 When tutor is away or on emergency, either a qualified cover teacher or class replacement will be
arranged based on tutor's and majority student’s availability.

 In PTSI, a qualified cover teacher will teach the class, if can’t immediate notification to parent about
class scheduling. Class rescheduling normally arrange in upcoming school holiday or special holiday
announced by school. If more than 50% of the class students couldn’t make it for the rescheduled
class, PTSI will not proceed with the class and will proceed with another date arrangement.

 PTSI Centre reserves the right to transfer, combine or dissolve a class.

 Should your child unable to attend RT classes, parents must contact PTSI Careline immediately with
reason(s) provided and class will be marked as absent for your child. Your child may assign with
homework to do during the following class.

 Should your child unable to attend PT/CT/HT classes, parents must informed at least 3 hours in
advance in order to allow sufficient time to inform teacher of class cancellations. IMPORTANT, if
parent failed to do the above, no replacement class will be arranged and charges will apply
accordingly.

 Important to note: A maximum of 5 cancellation of PT/CT/HT classes is accepted within a year.
If exceeded times of cancellation, PTSI Management reserves the right to terminate the PT/CT/HT
classes whereby no consistency and commitment from students.

 Replacement class for PT/CT/HT will be mutually discussed with parents for next best arrangement.
Should both sides unable to achieve mutual agreement, classes may proceed with rebate.

PUBLIC HOLIDAY / SCHOOL HOLIDAY

 Parents must refer to annual planning of PTSI Calendar stated PTSI operation days.
 PTSI will be closed on public holidays according to State of Selangor and Malaysia.
 PTSI classes are conducted during school holiday.

 Should parents, students and teachers plan holiday ahead, please do refer to PTSI Calendar from

PTSI website: www.ptsituition.com.

PTSI LEARNING MATERIALS

 PTSI Learning Materials (LM) is designed to best equip in children’s learning in PTSI, ensuring it’s
according to up-to-date syllabus and children’s learning needs.

 PTSI LM will be kept in PTSI Centre to ensure all lessons are running smoothly.

 The completed LM will be kept in individual student folder and return to students before end of full
terms. Students may request LM to bring home for revision with the condition students to be
responsible in bringing the LM for following class teaching. If students failed to do so, PTSI seeks
parent cooperation in ensuring LM is brought back home intact for following class teaching.

 During revision period, parents play an important role to do revision with your child for better
preparation in upcoming exam.

PTSI Parent Handbook V.3 updated on 4 Feb 2020

 Please feel free to request from PTSI your child LM for revision. We appreciate parent assistance in
assisting revision with your child. Kindly ensure LM is brought back home intact for following class
teaching.

COMMUNICATION POLICY

 All communication regards concern, enquiries and updates will be done via PTSI Careline at 010-208
2958. This is to avoid any miscommunication between all parties.

 Please note PTSI Tutor will not release his/her personal contact to parents due to above mentioned
reason, appreciate your understanding.

 Parents are required to notify PTSI Centre of any changes of particulars
(e.g. home address, telephone number, email address etc.).

 Parents are required to read through all notices via WhatsApp to ensure that all notices and information
are well-communicated. All WhatsApp messages delivered and read are considered acknowledged
by Parents.

 Parents will be invited to attend Student Progress Review meeting once a year. Please let us know
your preferred time slots and we will try arrange accordingly.

 Parents are required to submit a full set of photocopied student’s latest exam papers and report card
to PTSI Centre once received for our evaluation.

DROP OFF & PICK-UP POLICY

 Parents are required to pick up your child / children in a timely manner. Late pick up fee of RM5 per
15 minutes will be imposed, with maximum grace period of additional 15 minutes.

 The late pick up fee will be included in next month invoice.
 Sorry to inform, if after the maximum grace period, we have no choice to release your child / children

out from PTSI Centre. Thereafter, we can’t bear any responsibility to your child / children’s safety.

WITHDRAWAL POLICY

 Parents are required to provide at least a month or earlier withdrawal notice in order for us to have
sufficient time to ensure all learning materials are checked and marked before returning to students.

CONSENT

 Occasionally PTSI will photograph/video students during lessons and events or use parent/student’s
statements that were given during an interview or conversation, with or without name, for the purpose
of publication, promotion, illustration, advertising or in any medium. Please inform PTSI Management
in writing if you would prefer us NOT to use your images or statements for these purposes.

**The above policies are subject to revision from time to time with official notice

PTSI Parent Handbook V.3 updated on 4 Feb 2020