Hadrian's Tower Handover Pack

HADRIAN’S
TOWER

WELCOME TO THE HIGH LIFE

NEW HOME GUIDE



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ABOUT YOUR NEW HOME

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WARRANTY AND DEFECTS

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LIVING IN YOUR NEW HOME

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RESIDENTS APP

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IN-HOUSE SERVICES

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HADRIAN’S & CO, 3SIXTY & APPETITE

CONTENTS

NEW HOME GUIDE

HADRIAN’S TOWER | NEW HOME GUIDE

ABOUT YOUR NEW HOME

Welcome to your new home in Newcastle’s newest icon – Hadrian’s Tower.
Click the link below to view the introductory video about your new apartment.

WATCH VIDEO

Below are details of the construction methods used which you may require for home insurance
or similar applications:

Foundations / Ground Floor Piled Foundations with reinforced
External Walls concrete frame
Roof
Widnows & Doors Unitised façade system, brick and SFS to lower
level floors

Single ply flat roof to plantroom, hot melt roof
to main roof and green roof to low level roof
areas

External anodised and internal PPC
aluminium

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WARRANTY AND DEFECTS

Your home is covered under the Premier Guarantee Warranty for 10 years until the expiry
date noted on your certificate. Items covered are as follows:

Building Structure - Sanitation, hot water safety and water efficiency

Foundations

Drainage and Waste Disposal

Glazing - safety in relation to impact, and cleaning

Roof

Fire Safety

Our company registration numbers and Premier Guarantee contact details are noted below
should you need to contact them:

Development Name Hadrian’s Tower

Olympius Developments Ltd - Registartion Number: 0001584382
Registration number Rutherford Street, Newcastle Upon Tyne,
NE4 5BJ
Premier Guarantee Warranty
- Contact Telephone - 0800 1078 446
Website - www.premierguarantee.com

In addition to your 10-year build warranty you also benefit from a 24 month Olympius
Developments warranty from the date of legal completion. This covers against defective
workmanship in items not included in your Premier Guarantee Warranty which are:

Doors and locks Worktops Taps
Flooring Kitchen sink Showers
Electric heaters Hot water Wall tiles
Intercom systems Thermostat Paint flaking
Light fittings Pipework including Extractor fans
Windows leaking, issues with Kitchen Units
Switches and sockets joints & noisy pipework
Toilets

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HADRIAN’S TOWER | NEW HOME GUIDE

WARRANTIES DO NOT COVER:

Problems with workmanship, materials or appliances that you have bought or added to
the property.
Damage caused by storms or accidently, by negligence, abuse or poor maintenance of
the property or appliances. This includes blockages by inappropriate disposal of waste
Any cosmetic defects such as scratches, chips or marks. This includes decoration, flooring,
tiling, kitchen units, fitted bedroom and bathroom furniture, worktops, sinks, sanitary
ware, appliances, glass and other similar items
Any problems caused by shrinkage or condensation
Damage caused by someone other than an Olympius Developments member of staff or
subcontractor acting on our behalf and wear and tear.

REPORTING DEFECTS AND REPAIRS

If you do have a repair or a defect that needs attention reporting it could not be easier.
You can report online using Hadrian’s Tower resident app.
Alternatively, if you would rather speak to a member of the Hadrian’s Tower team call them on
0191 933 8590

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OUT OF HOURS AND EMERGENCIES

To report an emergency contact the team at Hadrian’s Tower directly (not via the app) by
calling 0191 933 8590

WHAT IS AN EMERGENCY

Failure of central heating and hot water
Loss of water supply
Water leak - that cannot be contained and is causing damage
Blocked drains - when they are causing a flood or overflowing internally or
externally
Complete electrical failure
Blocked toilet - when you have no other useable toilet

APPLIANCES

Please ensure you register any appliance guarantees or warranties that you have received
with your new home. Issues with appliances need to be reported to the manufacturer.

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HADRIAN’S TOWER | NEW HOME GUIDE

LIVING IN YOUR NEW HOME

In the first few months, it’s especially important that your home is allowed to ‘settle’ - this includes
allowing it to dry out gently by keeping the temperature even throughout your home and allowing
ventilation by leaving the ventilation system in trickle mode. During this period, you may notice
minor cracks in walls, gaps in joinery and white deposits on the walls - all are completely normal
in new homes. This is not a defect and there is no cause for concern.

DRYING OUT AND SHRINKAGE

Shrinkage can be remedied very easily with ordinary filler and a simple lick of paint during
routine redecoration. We recommend you wait one year before redecorating to allow your
home to dry out.
Please be aware that shrinkage gaps are not classed as a defect.

MASTIC SEALS

Mastic seals are used in various areas of your home for example externally around floors and
skirtings and internally around baths, showers and other sanitary ware. Failure to maintain
these can result in water ingress and leaking sanitary ware.

EFFLORESENCE

The appearance of a white deposit on the wall (known as efflorescence) can also be an effect of
the drying-out process. These white deposits are actually natural salts that come out of the wall
materials, and are quite normal. These salts are not harmful and usually disappear over time.
Where they appear on internal walls they can be brushed or wiped away.
However, if the white deposits continue to appear on internal walls it could indicate something
more serious, such as a water leak. If that’s the case, you need to contact us as soon as
possible.

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FITTED FURNITURE

Over time, things like doors, drawers and cabinets may require a little adjustment here and
there. This is to be expected and is considered as part of normal maintenance.

VENTILATION

An engraved 2 gang control switch located in the kitchen controls the supply & extract fans as
follows:
The first switch is labelled Summer/Winter. In winter mode, the extractor fan only operates (do
not leave the fan on this setting for prolonged periods of time, as overrunning may occur). In
summer mode both extract and supply fans operate.
The second switch is labelled Low/High. In low mode the fan(s) run at a background low flow
rate and in high mode the fan(s) run at a purge rate.
In low mode the fan(s) run at a constant background reduced flow rate that provides sufficient
ventilation for occupants and bathrooms/En suite.
Apartment windows are not openable, therefore high mode provides purge ventilation to give a
rapid air change to remove pollutants (e.g. burnt food odours)

INSULATION

Insulation has been installed in the wall and floor space to retain heat. Please avoid direct
contact with the material.

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HADRIAN’S TOWER | NEW HOME GUIDE

UTILITIES

Your new home is installed with the following services and utilities. Essential services will be
connected and live on the day you move in. Live services (electric) are automatically set up with
SSE. It is your responsibility to appoint an alternative supplier if desired. (The individual apartment
electricity meters are currently registered with SSE but can be transferred to HSR’s preferred
alternative supplier on completion)

Water - mains supply Supplier - Northumbrian Water
Drainage - mains supply Telephone – 0345 226 0585
Electric - mains supply Web - www.nwl.co.uk
Telephone line
Gas Private, non-adoptable drainage
system under control of management
company

Supplier - People’s Energy
Telephone – 0131 285 5510
Web - www.peoplesenergy.co.uk

PCCW and Virgin Media will be available

Supplier - Sycous (hot water usage)
Telephone – 0113 360 4776
Email - [email protected]

HIK-CONNECT

To remotely manage and with help during set-up for your intercom system, please download
the Hik-Connect app on your personal device, scan the QR code on the intercom system in your
apartment and follow any set-up instructions.

DOWNLOAD HIK-CONNECT INTERCOM USER MANUAL

ELECTRICITY

Electricity is distributed around your home via a series of cables. These are usually concealed
within walls or above ceilings. Cables above a ceiling may be run in any position, but those found
in walls should have been installed by the builder as follows:

Vertically above or below a socket outlet or switch being served

Horizontally on either side of the socket or switch
Horizontally in a band within 150mm (6”) of the ceiling
Vertically in a band within 150mm (6”) of the corner of a room in each wall

ELECTRICAL CONSUMER UNIT AND METER

The location of your electrical consumer unit will be shown to you at your home demonstration
these can normally be found in the storage cupboard along with the heat meter for hot water
and the apartments internet connection. Water meters are located in risers in the corridors.
Your consumer unit contains the main on/off switch for your electricity and has a number of
miniature circuit breakers (MCBs) that protect individual circuits. Tripping of these MCBs may
occur due to a faulty appliance. To rule this out, unplug all of the electrical items, reset the
switch to the on position and, one by one, plug in the appliances to see which one causes the
MCB to trip. The faulty appliance should be repaired or replaced as a priority.
In addition, your home may have a residual current device RCD, which provides additional
shock protection. Circuit breakers are there for your safety. If they repeatedly trip, and you
have eliminated a faulty appliance.
Do not persist in resetting an MCB or RCD, as it may be that there is a problem with the
electrical installation. Contact a competent electrician to find and repair the fault.

LED LIGHTING

The recessed lighting within your property is low voltage LED lighting for maximum energy
efficiency.

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HADRIAN’S TOWER | NEW HOME GUIDE

WATER

Water is supplied by a regional water company through an underground service pipe that is
then distributed to each apartment. This distribution pipe is fitted with a stop valve, which can be
found at the water meter position in the riser cupboard in the corridor on each floor. Its position
allows the water company to turn off the supply in an emergency or for maintenance.
Please make a note of the precise location of your stop valve.

WATER STOPCOCK

The water stopcock is the mains valve to your property and is located in the service cupboard
to each apartment you will be shown this during your home demonstration. This valve will turn
off the entire water supply to your property.

SMOKE, HEAT & CARBON

SMOKE ALARMS

All new homes are fitted with smoke alarms, and they need regular maintenance. Test each
alarm by pressing the button every week and, if it has a backup battery, change this once a
year (unless it is a 10-year alarm, in which case it will need replacing at the end of the 10 years).
Twice a year, gently open the cover and clean it carefully, using the brush attachment of your
vacuum cleaner to remove dust and other debris. The manufacturer’s instructions for your
smoke alarm will give you more details.

SPRINKLERS

Sprinkler heads are located in the ceiling and are activated when they detect a temperature of
68°C or higher. A sprinkler shut off valve is located in the corridor riser to shut off the sprinkler
head once activated.

CARBON

A carbon monoxide detector is located within your apartment, and must remain within
2-meters of your water boiler. Please contact the Hadrian’s Tower team if you suspect there is
an issue with carbon in your home, or the alarm needs replacing.

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HEATING SYSTEMS

The electric panel heaters and heat interface units require servicing in accordance with the
manufacturer’s instructions in order to maintain the warranty of the system. Please refer to
your instruction manual for more information on this.
Your heating is controlled via Wifi in your apartment and can be adjusted manually, but also via
a dedicated ‘Adax’ app.

USER MANUAL

RESIDENTS APP

Our exclusive residents’ app links to the 24/7 concierge services, resident’s support, and
everything that helps to create the “Hometel” experience. Book cleaners, arrange a dog walk,
turn up the heating, book a table at your favourite haunt…use the app to free up time and let us
handle those boring chores.
Our mission is to build a community in Hadrian’s Tower where people love to live. The app offers
you access to all the amenities, ancillary services, building features and community life right in the
palm of your hand.

IN-HOUSE SERVICES

Now that you have received your keys and are settling into your new home, let’s recap on what
Hadrian’s Tower has to offer. Your apartment has lots of wonderful extras, so you can put your
feet up, scroll through the app and let us do the work for you. You have access to a range of
exclusive services which include:

24 HOUR CONCIERGE

We’re here whenever you need us - helping arrange everything from deliveries to residents’
events, from organising a cleaner to doing your laundry for you. Just head to the app and
simply send a message, the rest will be done for you.

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HADRIAN’S TOWER | NEW HOME GUIDE

TAXI SERVICE

Book an executive car or taxi via the Resident’s app today, quick and easy with no hassle, or ask
the concierge to book you one for you. Whichever you prefer.

GYM

We have teamed up with Pure Gym to provide you with a 10% discount off your payment plan
whilst having no joining fees to pay. Pure Gym at St James Boulevard is a 6 minute walk away,
Pure Gym Eldon garden is a 9 minute walk away, and for anyone interested in dance and
movement classes, Dance city is just a 2 min walk.

SECURE BIKE STORAGE

Thinking of buying a bike or already have one? There’s secure bike storage located on the
ground floor at the back of the building. Ask your resident engagement team for more details,
they’ll be happy to help.

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HEALTH AND WELLBEING

Offering a service like no other, with treatments in your own home. From yoga to Botox, there’s
something available for everyone. Find out more via the app or book an appointment with
them today. We also have a team of health specialists covering fitness, nutrition, mental health,
finance, injury and rehab and massage. You can view their services on our residents’ app and
book your sessions with the concierge team.

TRAVEL SERVICES

From UK Staycations to holidays abroad our partner Hays Travel will be there to plan your
dream getaway, or a cosy secluded house in the Highlands. Whatever you are looking for Hays
Travel will take the hassle away.

DOG WALKING

Your Executive, Exceptional Canine Concierge. Prices start from £25 for a walk around the city
or local parks, but also include grooming services, nanny and holiday boarding, plus services
for cats and even your fish! We replaced the turgid ‘walk around the block’ with a fun, safe ‘dog
adventure’. Led by Dom and eldest son Alex, Our Canine Fulfilment Officers provide enhanced
exercise and adventure filled services to suit any breed.

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HADRIAN’S TOWER | NEW HOME GUIDE

HADRIAN’S & CO

Grab a flat white to go at Hadrian’s & Co Coffee House. And if you need more fuel for the day
ahead, a grab-and-go breakfast service will be available every morning, with calorie controlled
healthy options to start the day the right way. There are also a few more devilish options to
choose from including lunch, afternoon treats or if you don’t have time, you can grab something
to take with you.
Open daily from 7am till 7pm.

3SXITY CHAMPAGNE BAR

What better place to enjoy a glass of champagne after a hard day’s work or a spot of afternoon
tea with unrivaled views of Newcastle. On the 26th floor is the incredible 3SIXTY Champagne
Lounge.
You can enjoy a taste extravagance and have access to the hottest venue in town, thanks to
a unique partnership with Laurent-Perrier. This tastefully lavish establishment will set new
standards for Newcastle nightlife, with its views across the city, amazing cocktail menu and
secluded social booths .
Open 7 days a week serving delicious brunch, lunch, afternoon dining and dinner. Book a table
via the app.
Monday to Thursday – 11am till close.
Friday to Sunday – 9.30am till close.

APPETITE

Pick it up from Hadrian’s & Co Coffee House or order directly to your door – it’s up to you. If you
haven’t had chance to order, there is a range of pre-prepared freshly made dishes at Hadrian’s &
Co. All the dishes served are freshly made, calorie controlled and delicious.
Your resident’s app allows you to choose your amounts, count calories, set macros and even set
up your own food groups.
We are here to help you stay healthy and enjoy the lifestyle.
Order today via the app.

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