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Published by The High Street Group, 2021-02-25 11:04:15

HT Handover Investors NET

HT Handover Investors NET

HADRIAN’S
TOWER

WELCOME TO HADRIAN’S TOWER

THE GUIDE TO YOUR INVESTMENT



04

HIGH STREET ESTATE SERVICES

05

ABOUT YOUR INVESTMENT

06

ABOUT YOUR NEW HOME

07

WARRANTIES

09

YOUR APARTMENT

CONTENTS

THE GUIDE TO YOUR INVESTMENT

HADRIAN’S TOWER | THE GUIDE TO YOUR INVESTMENT

WHO ARE WE

Hello and congratulations on your completion of your apartment at the iconic
Hadrian’s Tower in the heart of Newcastle city centre.
Please allow me to introduce myself, my name is Peter Auld and as Director of
Projects for High Street Estates I am responsible for the smooth running of Hadrian’s
Tower along with a number of other current and new projects in our portfolio.
Myself and our team are here to help with the management of your property going
forward. I also would like to introduce Gabrielle Carse our Resident Engagement
Manager who will be your main point of contact going forward.
Gabrielle Carse: [email protected]
High Street Estate Services looks after all aspects of properties, from sales,
lettings to property and block management.
We provide a full range of property services to help you every step of your
property journey.
The services we offer:

Sales
Lettings
Property and block management

4

HADRIAN’S TOWER SERVICES, PERKS & BENEFITS

If you are on the go and want to grab a coffee, looking for a spot of lunch to take in
the spectacular views or a healthy meal we have;

We also have the Hadrian’s Tower Community App where residents can access
the following:

PET SERVICES LAUNDRY HEALTH 24/7 CONCIERGE
SERVICE AND BEAUTY

3SIXTY HADRIAN’S & CO VIP TAXI SERVICE
CHAMPAGNE BAR COFFEE HOUSE EXPERIENCES

GYM FACILITIES ROOM SERVICE PERSONAL FRESH FLOWER
& DISCOUNTS TRAINING DELIVERIES

5

HADRIAN’S TOWER | THE GUIDE TO YOUR INVESTMENT

OUR LETTINGS & PROPERTY
MANAGEMENT SERVICE

We are committed to delivering homes and creating communities with added
value where people want to live and work.

With a wealth of experience in lettings and property management we make
the process as simple as possible and take everything out of your hands into
ours.

Lettings Management

Letting and re-letting of unit Management of the Tenancy Deposit
Marketing on letting portals Welcome and engagement meetings with the
All letting enquiries for your property tenant throughout their tenancy agreement.
Carry out viewings Complete short and affective turn around within
Full documentation issue the apartment from tenancy to tenancy
Repair and refurbishment options Collection of all rental payments
Manage the process of a secured let with all Assigned accounts to themselves for
relevant checks, tenancy management and communication on a regular basis
completion of AST’s Management of all arrears and tenancy payments
Onsite facilities manager
Complete Inventories with all tenants
Vetting checks of the tenant


Taken care of for you

Full management of tenancy and apartment, including maintenance, enquiries and customer service for
only 12% of the agreed tenancy term.

Property Management

24 hour concierge
On-site maintenance
Community app to report any maintenance issues
Warranty management for furniture and appliances

6

ABOUT YOUR INVESTMENT

Welcome to your apartment and your investment at Hadrian’s Tower.

We want to keep it as simple as possible, we have included an example of the ‘Investors
Statement’ you will receive on a quarterly basis.

Investor A (Name)
1 Average Street
Gateshead
AA1 1AA

ENTOlympius Developments 2 Ltd Date: 31 Mar 2021
Invoice No: 78
6th Floor Stockbridge House Investor Ref:
000XHT00X-001
PLE INVESTORS STATEMTrinity Gardens
Statement
Newcastle upon Tyne
NE1 2HJ From To Gross
£
SAMRental Guarantee Quarterly
01/01/2021 31/03/2021

Total Due: £

To gain your repayment please send your the following details to [email protected]:
Name
Email
Phone Number
Sort Code
Account Number

We require these details by 7th March 2021.

7

HADRIAN’S TOWER | THE GUIDE TO YOUR INVESTMENT

WARRANTY AND DEFECTS

To give you that piece of mind the building, your furniture and appliances are covered by so
many years’ warranty. Your home is covered under the Premier Guarantee Warranty for 10
years until the expiry date noted on your certificate. Items covered are as follows:

Building Structure - Sanitation, hot water safety and water efficiency

Foundations

Drainage and Waste Disposal

Glazing - safety in relation to impact, and cleaning

Roof

Fire Safety

Our company registration numbers and Premier Guarantee contact details are noted below
should you need to contact them:

Development Name Hadrian’s Tower

Olympius Developments Ltd - Registartion Number: 0001584382
Registration number Rutherford Street, Newcastle Upon Tyne,
NE4 5BJ
Premier Guarantee Warranty
- Contact Telephone - 0800 1078 446
Website - www.premierguarantee.com

In addition to your 10-year build warranty you also benefit from a 24 month Tolent building
defect warranty from the date of legal completion. This covers against defective workmanship
in items not included in your Premier Guarantee Warranty which are:

Doors and locks Worktops Taps
Flooring Kitchen sink Showers
Electric heaters Hot water Wall tiles
Intercom systems Thermostat Paint flaking
Light fittings Pipework including Extractor fans
Windows (leaking, issue with Kitchen Units
Switches and sockets joints & noisy pipework)
Toilets

8

FURNITURE WARRANTY

All furniture is covered for 1 year.

Your apartment is fully furnished and all your warranties have been registered by High Street
Estate Services. We as the agents request the tenants not to damage or neglect these items
during their tenancy or allow others to do so.

The condition of these items will have be noted in the Inventory and Schedule of Condition
and it will be expected that these items are in the same condition, with the exception of fair
wear and tear at the end of their tenancy.

APPLIANCE WAARANTIES 10-year warranty
2-year warranty & 5-year parts warranty
Oven and hob 2-year warranty
Fridge Freezer 1-year warranty & 10-year parts warranty
Dishwasher 1-year warranty & 10-year parts warranty
Washing Machine 5-year warranty
Microwave
Radiators / Heaters

WARRANTIES DO NOT COVER:

Problems with workmanship, materials or appliances that you have bought or added to
the property.

Damage caused by storms or accidently, by negligence, abuse or poor maintenance of
the property or appliances. This includes blockages by inappropriate disposal of waste

Any cosmetic defects such as scratches, chips or marks. This includes decoration, flooring,
tiling, kitchen units, fitted bedroom and bathroom furniture, worktops, sinks, sanitary
ware, appliances, glass and other similar items

Any problems caused by shrinkage or condensation

Damage caused by someone other than an Olympius Developments member of staff or
subcontractor acting on our behalf and wear and tear.

9

HADRIAN’S TOWER | THE GUIDE TO YOUR INVESTMENT

ABOUT YOUR APARTMENT

In the first few months, it’s especially important that your home is allowed to ‘settle’ - this includes
allowing it to dry out gently by keeping the temperature even throughout your home and allowing
ventilation by leaving the ventilation system in trickle mode During this period, you may notice
minor cracks in walls, gaps in joinery and white deposits on the walls - all are completely normal
in new homes. This is not a defect and there is no cause for concern.

DRYING OUT AND SHRINKAGE

Shrinkage can be remedied very easily with ordinary filler and a simple lick of paint during
routine redecoration. We recommend you wait one year before redecorating to allow your
home to dry out.
Please be aware that shrinkage gaps are not classed as a defect.

MASTIC SEALS

Mastic seals are used in various areas of your home for example externally around floors and
skirtings and internally round baths, showers and other sanitary ware. Failure to maintain these
can result in water ingress and leaking sanitary ware.

EFFLORESENCE

The appearance of a white deposit on the wall known as efflorescence) can also be an effect
of the drying-out process. These white deposits are actually natural salts that come out of the
wall materials, and are quite normal. These salts are not harmful and usually disappear over
time. Where they appear on internal walls they can be brushed or wiped away.
However, if the white deposits continue to appear on internal walls it could indicate something
more serious, such as a water leak. If that’s the case, you need to contact us as soon as
possible.

10

FITTED FURNITURE

Over time, things like doors, drawers and cabinets may require a little adjustment here and
there. This is to be expected and is considered as part of normal maintenance.

HEATING SYSTEMS

The electric panel heaters and heat interface units require servicing in accordance with the
manufacturer’s instructions in order to maintain the warranty of the system. Please refer to
your instruction manual for more information on this.

INSULATION

Insulation has been installed in the wall and floor space to retain heat. Please avoid direct
contact with the material.

ABOUT THE TOWER

Below are details of the construction methods used which you may require for home insurance
or similar applications:

Foundations / Ground Floor Piled Foundations with reinforced
External Walls concrete frame
Roof
Windows & Doors Unitised façade system, brick and SFS to lower
level floors

Single ply flat roof to plantroom, hot melt roof
to main roof and green roof to low level roof
areas

External anodised and internal PPC
aluminium

11

SAY H E L LO. . .

To find out more speak to:

Peter Auld, Director of Projects for High Street Estate Services
Email: [email protected]
Phone Numberl: 0783 1339 911

HADRIAN’S
TOWER

highstreetestates.co.uk | 0191 211 4120
6th Floor Stockbridge House, Trinity Gardens,

Newcastle upon Tyne NE1 2HJ


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