Spok Inside Track

May 2021






Dear Spok Team,

It’s been a great first month for me at Spok. As I reflect on my first
weeks here, I realize how different it is to join a new organization
during a global pandemic. The traditional first few weeks at a new
company used to be a flurry of face-to-face meetings, team lunches,
and going out to meet with clients and partners. As with many
things, the last year has taught us to adapt in how we communicate
and work with each other. By leveraging technologies such as
Microsoft Teams, we’ve been able to stay in touch with family and
friends, collaborate on projects with colleagues, continue to do
business with the clients we serve – and even make a new team
member feel extremely welcome.
As I write this, we’re celebrating Nurses Week. Over the course of my career and now here at Spok, I’ve been incredibly
lucky to work with and learn from some the most talented nurses (including my older sister), as well as doctors, scientists,
and other healthcare professionals. As we’ve all seen, especially in this past year, their dedication to improving the lives
and health of people everywhere is very inspiring whether it’s on the front lines, in a lab developing new therapies and
vaccines, or working in healthcare informatics to enhance the technology clinicians use daily to improve patient care.

I started my career at MEDITECH, implementing their EHR throughout the U.S. and Canada. That experience led me into
sales, sales leadership and business development for “specialty best of breed” perioperative EHR vendors Picis and Surgical
Information Systems (SIS). Most recently I led business development for N-of-One (now a QIAGEN company), a precision
oncology company providing clinical interpretation (therapeutic strategies and clinical trial matches) for cancer patient’s
molecular tests. Leveraging this real-world data, we expanded into the pharmaceutical and payer markets to help with
drug development and reimbursement initiatives. I’ve seen firsthand how the use of technology and data drive innovation
in all aspects of healthcare and life sciences. I’m excited to work for an organization dedicated to helping our clients use
these tools to improve communication, efficiency, and the clinical care they provide.
I’m working across the organization to build meaningful strategic alliances that will positively impact our clients, drive
exponential growth for our organization, and help achieve our key business goals and objectives. I’m impressed with
everyone I have met. The level of talent, drive and determination to deliver results in each area of our organization is
second to none. The outlook at Spok is extremely bright!

On a personal note, I live in Allen, TX with my wife Tammy and my two daughters Emily and Lindsey. We enjoy watching
our daughters play school and club volleyball, and love traveling. Even though that’s been limited lately, we’re ready to get
back to some of our favorite destinations soon.

In the coming weeks and months, I look forward to meeting you (hopefully in person) soon.


Tom Faucher
VP, Strategic Alliance
Spok, Inc.

NEW SPOK WEBSITE



Marketing is pleased to introduce our new website!
We’ve rebuilt our site from the ground up to improve the user
experience and enhance the security of spok.com. Our primary
goal is to create clear, engaging, audience-focused content
that makes working with Spok easy.

We consider our website to be the virtual “front door” to our
company and we want it to accurately represent our products
and who we are as a company. Please spend some time
navigating the site and let us know what you think.
With our beautiful new software, we’ve taken every opportunity to showcase our products, including with new product
videos on some of the solutions pages.

We’ve also rebuilt the APAC site. If you’re logging in to spok.com from that region, you should automatically see the APAC
version. Or you can scroll to the footer to change your view.

We’ve done a thorough review of all of the web content, but with more than 800 pages and posts and 900+ links, we might
have missed something. Please email [email protected] if you see something that needs our attention. We update
content on the site every Thursday and Monday evening.

Thank you to everyone who supported this project over the past few months by reviewing content to help us improve the
buying experience for our prospects. Special thanks to our IT team for collaborating with us and our website development
partner to create a secure and stable web environment. We look forward to continuing to add features, functionality, and
content to the site as we grow and change.
Donna Scott
SVP, Marketing


SPOK’S HEADQUARTERS VIRAL RESPONSE CERTIFICATION


We are pleased to announce that our headquarters, located in
Alexandria, VA received its Fitwel Viral Response Certification.
This certification validates the building’s Health Security Plan
aligns with evidence-based strategies for mitigating the spread of
infectious respiratory diseases in the workplace. The programs
implemented include the management of indoor air and water
quality, enhanced cleaning, disinfecting, and maintenance protocols along with clear and consistent communication.

Building management, BXP, certified its entire portfolio in late 2020, confirming that their Health Security Plan met or
exceeded the requirements of the Viral Response Module, and that it was consistently applied across all properties.
Individual property certification provides an additional demonstration that the framework has been applied in full
compliance with the portfolio certification. BXP was an early adopter of the Fitwel framework for certifying healthy
buildings and was recognized as a Fitwel Champion and a 2020 Best in Building Health award winner.

Originally created by the U.S. Centers for Disease Control (CDC) and Prevention and U.S. General Services Administration,
Fitwel is a rigorous, third-party healthy building certification system that sets the industry standard for evidence-based
strategies to promote positive health outcomes for building occupants and communities.

WELLNESS WEDNESDAYS & FRIDAY FUNDAYS


As Mental Health Month comes to a close, HR is pleased to announce
the start of Wellness Wednesdays and Friday Fundays!
On the first and third Wednesday of each month, Spok will host virtual
wellness classes in partnership with trusted vendors to support your
overall health and well-being. As an added bonus, there will be a special
activity on the last Friday of each month to kickstart your weekend.

Each class is just 25 minutes so you can easily take a break, get your
body moving and focus on your wellness. Family members are always
welcome and encouraged to participate in classes/events!

The summer series will begin in July so be sure to check your email for more information along with calendar invites. We
hope you can join us!


Date Time Program
Yoga Flow – Awaken flexibility while grounding your mind & body with yoga. With a
Wed, July 7 12:30 PM EST focus on basic poses, this class is designed to gently stretch the body while increasing
energy for a seamless transition back to work.

Staying Healthy While Working from Home – Prioritizing healthy living can be
overwhelming with distractions, lack of structure and adapting to a new environment.
Wed, July 21 12:30 PM EST
Walk away with nutrition tips from an expert dietician to establish a healthy balance
when work and life are happening in the same space.
Live Chef Demo – Join us live from Chef Nina’s Kitchen to prep a nutritious and
Fri, July 30 6:00 PM EST
delicious seasonal recipe. Ingredient & supply list provided in advance.
Simply Stretch – Focusing on joint mobility and increasing range of motion, your body
Wed, Aug 4 12:30 PM EST will move through a series of stretching poses that naturally align the body and calms
the mind. This is the perfect pick-me-up class when feeling low in energy.

Guided Meditation – Reduce stress with energizing, expert led virtual meditations.
Sessions include a grounding stretch, complete with soundscapes and skillful
Wed, Aug 18 12:30 PM EST
facilitation. Sessions include a variety of mindfulness, guided imagery, visualization or
breathwork.

Floral Arranging – Learn tips for flower care, fun florist tricks, and ways to style flowers
Fri, Aug 27 TBD
in different sized vessels! Flexible supply list provided in advance.
Core & Body – Join us for an energizing exercise session blending dynamic stretches,
Wed, Sept 1 12:30 PM EST
cardio blasts, core work and various mat-based exercises.
Positive Parenting – Are you a parent adapting to caring for your child while working
Wed, Sept 15 12:30 PM EST from home? Join us in this expert led seminar to learn positive parenting techniques
and how to turn day to day family challenges into opportunities.

Family Zumba – Get moving virtual Zumba! This exhilarating, easy-to-follow, Latin-
Fri, Sept 24 TBD inspired, calorie-burning dance fitness-party will move YOU! This class mixes low and
high intensity moves for an interval-style cardiovascular workout.

CUSTOMER SURVEY FEEDBACK



Patrick Winecke is wonderful - and was able to fix our issue with having VWAS on the CODE line. We
now can't have to worry about VWAS coming on and trying to tend to a code
-Osceola Regional Medical Center



I am always satisfied with John
Osborne, Spok Support Staff.
-Lifespan



Kevin Aguirre, really helpful and
Kaleb Christenson was very responsive and expedited the issue for me.
resolved issues and requests in a timely manner. -Swedish American Hospital
-Baptist Memorial Hospital - Memphis



Rad Males jumped into a group meeting with DXC, QH and was amazing. He not only had already
prepared a great piece of regex, he was extremely professional and helpful in fault finding the
issue. He was able to answer every question that was thrown at him.
Rad once again proved that he is invaluable.
-DXC Technology





John Cawthron was able to resolve and test quickly
-Los Robles Health System - Los Robles Regional Medical Center





Dan Linett is always very friendly, professional and knowledgeable. He is very efficient and thorough.
Thank you!
-Chester County Hospital
Samuel Francis was extremely
Zachary Neiss, Excellent Tech Support helpful and knowledgeable.
-New York-Presbyterian Healthcare System Region Data Center -Medical Center of Trinity





Keith Bivens always finds a solution.
-St. Luke's Hospital - New Bedford




I have worked with Bob Soucy several times over the years. He is very professional and knowledgeable on
the products he services. Thank you, Bob, once again.
-Beth Israel Deaconess Hospital - Milton

As always, Jimmy Bui took very good care of me making sure that I understood what happened and letting
me know that our paging was working as it should. Jimmy is always extremely helpful.
-Children’s of Alabama



Thank you, Patrick Winecke and Rob!
-North York General Hospital




Both Spencer Smith and Dan Linett are always very
helpful and willing to go above and beyond. Thank you, James Lindstrom!
-Bon Secours Mercy Virginia Region Data Center -Baptist Medical Center



Mikyung Song is excellent, you are very fortunate
to have her as an employee as we are in having
her as an extension of our team!!!
-Lakeridge Health Corporation



Kev Aguirre was really knowledgeable and helpful with the system we were working on at Champions
at Davis Healthcare thanks again for the support.
-Davis Health Care Center

Bob Soucy, Great service!
-Kaiser Permanente Baldwin Park Medical Center Thank you, Zachary Neiss
-CHKD - Children's Hospital of the King's Daughters




Tau Watts, very friendly and professional
and provided the answers I was seeking.
-Children’s of Alabama



Derek Snow, Thank you for the
prompt response and updates.
-NorthBay Medical Center




Keith Bivens, thanks for the quick response Great experience with Patrick Winecke as
-UPMC Passavant – McCandless Region Data Center always
-CHI Health


Patrick Robinson assisting me with our console was nothing short of stellar! He was very
professional and knowledgeable! We did a WebEx and he walked me through everything! I
am more than pleased! Thank you
-Memorial Hospital Jacksonville

CYBERSECURITY


Ransom Gangs Pressuring Victims’ Customers

Cybercriminal gangs have been targeting information technology systems at hundreds of hospitals, clinics, and medical care
facilities across the United States.

Some ransomware gangs are deploying a pressure tactic to push more victim organizations into paying an extortion
demand. This may include emailing the victim’s customers and partners directly, warning that their data will be leaked to
the dark web unless they can convince the victim firm to pay up.
At Spok, we must always assume worst case scenario that any data point that either resides on-premise or is shared with a
company could eventually be hacked, lost, leaked, stolen, or sold. In order to reduce the risk of data loss, we must always
consider the following concepts before sharing data.
• Purpose Limitation – Data is collected for specified, explicit and legitimate purposes and not further Processed in a
manner that is incompatible with those purposes
• Data Minimization – Data is adequate, relevant, and limited to what is absolutely necessary in relation to the
purposes for which it is Processed





































Report suspected scams and questionable emails to [email protected] or contact Spok Technology
Operations Center (TOC) 24/7 972-801-0000

MEET OUR NEWEST SPOK TEAM MEMBERS





Pam Hodge Deepika Thottempudi
Analyst, Sr Information Security QA Analyst
Plano, TX Plano, TX






Johnny Mengistu Mike Gentilli
Product Supper Engineer Spec, Customer Success Comm
Eden Prairie, MN Eden Prairie, MN







Kwaku Obeng Shari Medina, MD
Business Development Rep VP, Clinical Excellence
TX Teleworker AZ Teleworker







Donald Keisler Colleen Devlin
Enterprise Sales Director Enterprise Sales Director
CA Teleworker TX Teleworker

NATIONAL NURSES WEEK



This past year, Nurses have gone through unspeakable
challenges while bravely caring for their patients throughout
the pandemic. Despite being in the most stressful
circumstances, nurses continue to work with compassion and
unwavering commitment to improve the well-being of every
person they meet.

From the moment you walk into a healthcare facility to the
moment you leave, nurses are on call, tending to every need
and delivering care to the best of their abilities, all while
comforting patients and loved ones.

We celebrate Nurses Week every year from May 6 - 12 to shine a spotlight on the incredible nurses who selflessly devote
their lives to improving the lives of others.

At Spok, President & CEO, Vince Kelly kicked off the week with a special message you can view here. Spok also dedicated a
special blog post and created an appreciation campaign on social media in honor of Nurses Week.
We especially want to extend our sincere gratitude to the nurses at Spok. Thank you for the vital role that you play in
ensuring we deliver the best and most reliable in clinical communication.

Traci Bartolomei Meghan Brown David Gutillo Katie Lindmeyer
Kiley Black Myra Ehrman Karen Hickey Tony O’Dell
Christine Brown Ashley Franks Kristen Lalowski


Recognizing nurses for the work they do and the contributions they make is of utmost importance. From delivering high-
quality patient care to positively impacting society, nurses are imperative to the success of organizations across the globe
and to health care as a whole.

Even beyond Nurses Week, show the nurses in your life the appreciation they deserve for making the world a better place.

ASIAN AMERICAN & PACIFIC ISLANDER HERITAGE MONTH



In the US, May is dedicated to celebrating the vibrant traditions and
contributions of Asian Americans and Pacific Islanders (AAPI).

AAPI encompasses the entire Asian continent and the Pacific islands
of Melanesia, Micronesia and Polynesia. And though it’s a rather
broad term, they all have distinct cultures, languages and histories.
This includes everything from the key contributions AAPI have made
to the US, to the marginalization of people that has spanned
generations. These experiences are especially important as we have
seen a sharp increase in anti-Asian hate crimes and hate incidents
over the past year.

More than 6,600 incidents have been reported by the AAPI community since mid-March 2020, with 65% being women and
majority of incidents taking place in public streets and businesses. In March, a man attacked a 65-year-old Filipino woman
outside of an apartment building in Manhattan. In surveillance footage, a man inside the building watches the assault and
does nothing, while another man approaches the door and shuts it.
There are countless moments where we instinctively sense someone may need help, but something holds us back. That
inaction has a cost. When an attack happens in public, it involves everyone who witnesses it, and how we respond sets the
tone for what we all tolerate as a society. Knowing what to say or how to safely intervene isn't always clear, but there are
many ways to calmly assess a situation and effectively deescalate harm.

Practice the 4 Ds: Distract I Delegate I Document I Direct of bystander intervention. You can pick one or more that make
sense for the situation you’re in and what you’re comfortable with.
• Distract – If you don’t feel comfortable calling out the problematic behavior, try interrupting a risky situation by
distracting and redirecting the people involved, like asking for directions or pretending to know them.
• Delegate – Ask for help from someone around you or an authority figure. But remember, the presence of law
enforcement doesn’t always make people feel safer.
• Document – Record a video on your phone, take photos and give it to the person being harassed so they can decide what
to do with it. Note – recording laws vary by state.
• Direct – If you feel safe doing so, talk directly to the harasser. Name what is happening and ask them to stop.

When we choose to stay silent and look the other way, we participate in a system that allows violence, discrimination, and
suffering. By taking action when we see something that is not right, we are creating a safer environment for everyone.

More information on how you can help stop AAPI hate: Stop AAPI Hate, Asian Americans Advancing Justice
Where to watch AAPI movies, documentaries and shows:

• Watch Asian Americans, a five-episode film documentary series by PBS.
• Netflix subscribers have access to their Celebrate Asian American and Pacific Islander Stories collection.
• HBO Max launched a new platform for subscribers called See Us to provide a spotlight on AAPI TV and film.
• Hulu subscribers have options for viewing shows and movies on Asian heritage and representation.

Where to find AAPI books:
• Must-read books for AAPI month from Penguin Random House.
• Best books about Asian American identity from The Strategist.
• LA Times reading guide on the Asian American experience.
• AAPI books on Goodreads.

HEALTH ADVOCATE RESOURCES BENEFIT PROVIDERS

Medical & Dental Insurance
Cigna
1.800.244.6224
Vision Insurance
VSP
1.800.877.7195
Flexible Spending Accounts &
Health Savings Account
Discovery Benefits
1.866.451.3399
Healthier mind, healthier you! Employee Assistance Program &
Wellness
In the midst of a hectic life, practicing simple mindfulness meditation techniques
Health Advocate
teaches you to focus living in, and being aware of, the present moment, free
1.866.799.2728
from judgment and overthinking. It can help you stay calm, improve your
concentration, lower your levels of stress, anxiety, worry and sadness as well as Life/AD&D & Short/Long Term
give you more energy and clarity. Resources to help you mediate. Disability Insurance
Sun Life
1.800.247.6875
Fitness & Nutrition Discounts Accident & Critical Illness
Find deals for online classes, memberships, nutrition Insurance
resources and more through GlobalFit. Colonial Life
410.480.7132
Log into Health Advocate, click on the Well-Being menu,
then select Gym Discounts from the Browse Topics 401(K)
section. Prudential
1.877.778.2100
Stock Programs
Computershare
Wellness Workshop of the Month 1.866.561.6120
Sleep Well, Live Well – Learn why sleep is important to Supplemental Long Term Disability
physical and mental health, and how to improve your Unum
sleep. 1.866.679.3054
Log into Health Advocate, click Wellness Workshops
Employee Discount Programs
from the Well-Being menu, then select the Sleep Well,
YouDecide
Live Well workshop.
1.800.746.7236
Tickets at Work
1.800.331.6483
Help is available 24/7!
CONTACT US
Your Health Advocate Licensed Counselor can provide confidential support for
emotional, family and work issues. Referrals to an appropriate professional are [email protected]
also provided, if needed. Call 866.799.2728 to be connected. [email protected]
703.269.6746

ADVANCE YOUR CAREER



Looking to take the next step in your career?
View all current job openings here.

Click here to sign up for Job Alerts and you will be notified when a
position you might be interested in gets posted.





EARN $$ FOR REFERRALS



Know someone who would be a great fit for Spok? Complete an
Employee Referral here.
Scarce Skill Hires: $5,000 referral bonus
Spok Go Hires: $2,000 referral bonus
Non-Spok Go Hires: $1,000 referral bonus



































WE WANT TO HEAR FROM YOU


Want to recognize a colleague or team? Do you know an interesting Spok story? Is something new happening
in your department?

We would love to hear from you. If you have a story of success or contribution that we can share in Inside
Track, please send it to [email protected].

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