IT Support

IT Support

What is IT Maintenance

The goal of computer support and maintenance in businesses is to guarantee that their
information technology infrastructure is performing well and that it is optimized.
We advise our customers on the most appropriate technical environment for their
organization to assist them in increasing work efficiency and optimizing the solutions
deployed to the greatest extent possible.
We provide an IT Maintenance Service that combines remote and on-site maintenance
in one package. Our approach is obviously proactive, focused on the customer, and
characterized by a philosophy of close closeness.
Our IT Maintenance Service is categorized into the following categories:

Preventive Maintenance

This argument becomes apparent when we consider that more than half of the
information technology issues in businesses might have been averted with previous
and continuous maintenance. IT Maintenance
Preventive maintenance is responsible for conducting periodic evaluations of the
company's information technology resources. The ability to predict future issues
caused by periodic abnormalities at the software or hardware level helps us to better
serve our customers.
Because of these preventative measures, significant occurrences that might result in
the loss of crucial data and the associated economic and time costs for the firm can be
averted before they occur.

Corrective maintenance

When an issue or event is recognized in the client's technical infrastructure, this stage
is triggered and begins.
We make every effort to reduce the amount of time the customer is inconvenienced by
combining the most relevant services and solutions to address the issue. In order to
resolve the issue, we will diagnose the problem and seek solutions both remotely (in
the first stage) and face-to-face (in the second stage), if appropriate.

Remote support

Even while this form of help is included in the maintenance plans, it is also available
on an individual basis.
If you have a problem with an information technology resource, getting it to a
computer repair firm or shop to have it serviced is sometimes a major time

commitment and inconvenience. Not being able to see what they do on the computer,
what they alter on the computer, what they "snoop" on the computer and being able to
view private or sensitive data results in their losing control of the computer.

Attendance bonuses

With the bonus maintenance system, clients may save a substantial amount of money
on typical maintenance charges while also determining what requirements they have
for their computer system and building their own maintenance strategy.
Due to the fact that the incentives are similar to hours, you may plan for the
company's requirements in relation to the notifications you will need, resulting in
savings of up to 40% over the official rates.
The bonuses do not expire, and the consumption is split, meaning that just the time
that has been used is deducted from the total time.