FNB Loans Newsletter

FNB eadership
Conference NEWS

Aiming for the

“Sweet Spot”

Jan Kleynhans

CEO: Consumer
The Consumer segment holds the backbone of the South African workforce and our objective is to make the banking lives of these
customers easier. We’re targeting 6 million ‘sweet spot ‘customers by 2020. We’re only going to capture the imagination of this
upwardly mobile and skilled target audience if we develop a core value proposition that revolves around connecting and growing
with our customers and making sure they are rewarded. If we can get this right, we will have the best, most profitable and most
satisfied customer base in South Africa.

Forward focus

If we can focus on five key areas going forward, we will be
in a good position to meet our goals:
1. Process efficiencies
2. Retention
3. Acquisition
4. Migration
5. Quality sales

FNB Leadership Conference

DID YOU KNOW?

FNB is the only bank that allows customers to apply for a Personal Loan via the ATM.
SSA will also allow customers to Switch and Consolidate their debt when applying
via Online Banking and the FNB App.

Our stand was centred around migrating customers to
these e-channels.

FNB Loans participated in the FNB
Leadership Conference held at
Gallagher Estate in May this year.
The purpose of the exhibition was
to create an opportunity for 3500
FNB Leaders to:

• LEARN more about FNB’s products, services, value-adds
and programmes
• SHARE their experiences, challenges and insights with

! regards to the services and products on offer

• SIGN UP for a product or service right there at the event
• EXPERIENCE the FNB Ecosystem

Here’s what some of your
colleagues had to say about
the event:

Zoe Du Bruyn
“My key takeout is that; as a Bank, we are aiming to
be the trusted one-stop-shop for our customers.
Overall, I really enjoyed the experience!”

!

Pierre Schroeder
“The highlight for me was to get a wider view of the
strategies across FNB. I loved to see how innovative
and driven our Bank is in terms of delivering
exceptional service to our customers.”
Kim Hodge
“The leadership conference was not only a mind
blowing experience but also a journey down FNB
Land, understanding various aspects ranging
from our Strategy to the various countries FNB is
operational in. Getting the opportunity to visit other
business unit’s stands and view different concepts
was amazing.”
Devan Moodley
“The event was awesome and inspirational and I am
proud to be an employee/Leader in FNB.”
Jaftalina Mmethi
“This conference showed me what a wonderful bank
I am working for. It also shows how far Innovtion can
go. I am actually planning to go to either Tanzania/
Nigeria next year! Turq travel showed me how
beautiful those places are. I can’t wait for Fnb
Connect.”
Vinesh Khoosal
“The Cube was brilliant!!! It was the first time I was
in a conference where the presentation was on all 4
walls and the speaker in the middle of the room.
I thought that was very effective and very different
in terms of audience reach!!!”
Terry –Sue Crave
“Looking forward to seeing our new 3G network
(FNB Connect) powered by Cell C in action!”
Colin Vermeulen
“Awesome insights into our customer interfacing
innovations!”