Latin America & Caribbean Distributors trip Japan - May 2023
02TLAC 03 WELCOME MESSAGE FROM OUR CEO, MASSA INOUE 04 SINCE THE ORIGIN, TO THE FUTURE 05 THE HISTORY OF TOYOTA IN LATIN AMERICA AND THE CARIBBEAN 06 | 07 ARGENTINA 08 | 09 BOLIVIA 10 | 11 BRAZIL 12 ARUBA | CURACAO 13 BELIZE | HAITI 14 BAHAMAS | ST. MAARTEN 15 BARBADOS 16 BERMUDA | CAYMAN ISLANDS 17 GUYANA | SURINAME 18 ST. LUCIA | ANTIGUA AND BARBUDA | ST. KITTS AND NEVIS 19 GRENADA | ST. VINCENT AND THE GRENADINES | MONSERRAT 20 | 21 CHILE 22 | 23 COLOMBIA 24 | 25 COSTA RICA 26 | 27 DOMINICAN REPUBLIC 28 | 29 ECUADOR 30 | 31 EL SALVADOR INDEX 32 | 33 FRENCH WEST INDIES 34 | 35 GUATEMALA 36 | 37 HONDURAS 38 | 39 JAMAICA 40 | 41 NICARAGUA AN 42 | 43 NICARAGUA CP 44 | 45 PANAMA 46 | 47 PARAGUAY 48 | 49 PERÚ 50 | 51 TRINIDAD & TOBAGO 52 | 53 URUGUAY 54 | 55 VENEZUELA 56 MITSUI & CO. MOBILITY LATIN AMERICA 57 TOYOTA TSUSHO 58 TOYOTA FINANCIAL SERVICES 59 KINTO 60 LACD/TSSD 61 ISE JINGU 62 FUJI 24 HOURS RACE 63 EDITOR’S MESSAGE
TLAC 03 WELCOME MESSAGE FROM OUR CEO: MASSA INOUE Dear TLAC amigos! You must remember that we celebrated the TLAC 60th anniversary on the cruise ship on the Caribbean Ocean. And this TLAC Japan 8VMTMWXLIƟVWXEJXIVQSVIXLER]IEVW -[SYPHPMOIXS[IPGSQI]SYXS.ETERSJXLI WX'IRXYV]JSV80%'ŜWflXLERRMZIVWEV] &EGOMRfflMX[EWSRP]fl]IEVWEJXIVXLIIRH SJ;SVPH;EV--8SO]SERH2EKS]E[IVIWXMPP burnt ruins and broken houses out there. In 1952, Toyota Motor Corporation produced only 14,000 units, and even in 1960, its production was as small as 150,000 units. TMC [EWEWQEPPQERYJEGXYVIVMRJEVIEWX%WME -R WYGL ER IVE ]SYV JEXLIVW ERH QSXLIVW JSYRHERHXVYWXIHWYGLEXMR]8S]SXE%RH started importing and selling Toyota in your country and kindly nurtured the Toyota FVERH3RFILEPJSJEPPSJQ]TVIHIGIWWSVW I would like to express my deepest gratituHIJVSQQ]LIEVX -R8S]SXELEWFIGSQISRISJXLIKPSFEP XST EYXSQSFMPI FVERHW ,S[IZIV JEGMRK XLI GSQMRK IVESJKVIEX GLERKIMXMW RIGIWWEV]JSVYWXSFIVIFSVREWE1SFMPMX] company. -RJVSRXSJKVIEXGLERKIWWYGLEW'%7)GEVFSR RIYXVEPMX] ERH IPIGXVMƟGEXMSR [I EVI JEGMRK E JYXYVI [LIVI XLI GSVVIGX ERW[IV cannot be seen. But we can say without a doubt that the world must be completely HMơIVIRX MR XLI W EJXIV ]IEVW JVSQ now. 8LIXLIQISJXLMW80%'.ETER8VMTMWŞ3YV JYXYVIEJXIV]IEVWŞ'ER]SYTEWW]SYV sustainable Toyota business to your sons and daughters? Toyota has been able to grow sustainably JSV XLIWI fl ]IEVW F] GLERKMRK SYVWIPZIW XSQIIXGLERKMRKRIIHWSJGYWXSQIVW[MXL mm XLIYRGLERKIH8S]SXETLMPSWSTL]SJŞ'YWtomer First”. Now, what should we maintain unchanged and what should we change with speed to meet customer needs in this era? And what should we do now? -[SYPHPMOIXSXEOIJYPPSJXLMWSTTSVXYRMX]XS QYXYEPP]HMWGYWWEFSYX80%'JYXYVISJ]SYV sons, daughters, and next generations. Toyota Latin America & Caribbean 'LMIJ)\IGYXMZI3ƢGIV Masahiro Inoue May 2023
04TLAC 8LIIQFPIQHIZIPSTIHEWXLIMQEKISJSYV 2023 TLAC Distributors Convention in Japan, MW E VIGSKRMXMSRSJ 8S]SXEŜW fl]IEV LMWXSV]MR Latin America and the Caribbean and, at the WEQIXMQIEPSSOXSXLIJYXYVI ;MXLXLVIIJYRHEQIRXEPKVETLMGIPIments, it represents the “Past” through the marks prinXIHMR XLIWIfl]IEVWSJLMWXSV]“Tradition” in XLITEXXIVRWSJE>IR+EVHIR;LMPIXLI“Future” is represented by the rising sun. The marks in the number 70 symbolize XLI XVEGIWSJE>IR+EVHIREXXLIWEQIXMQI EWXLIXVIEHPIJXF]XLIXMVIWSJEVEGMRKGEVSRE racetrack. Synthesizing the main activities that we will enjoy during our trip to Japan: tradiXMSR ERH GYPXYVI EPSRK [MXL XLI FIWX SJQStorsports. %XVYIGIPIFVEXMSRSJSYVLIVMXEKIXLEXlooks STXMQMWXMGEPP]XS[EVHWXLIJYXYVIERHXLIRI[ generations! It is a pleasure to welcome you on this exciting journey! We are about to embark on an adventure that proQMWIWXSFIƟPPIH[MXLYRJSVKIXXEFPII\TIVMIRGIW Welcome to Japan! During these days we will also be immersed in XLII\GMXMRK[SVPHSJQStorsports! An amazing experience awaits us at the JSSX SJ 1SYRX *YNM MR SRI SJ XLI QSWX IQFPIQEXMG pie FUTURE AND HAPPINESS FOR ALL FUN AND PASSION ;I[MPPLEZIXLISTTSVXYRMX]XSZMWMXHMơIVIRX WEGVIHWTEGIWXLEXVIƠIGXWXLIIWWIRGISJ.ETEnese culture and tradition at Ise Jingu. That is a YRMUYIERHLYQFPMRKI\TIVMIRGIXLEXSơIVWE glimpse into Japan’s rich cultural heritage. Let us embrace the journey with open minds ERHSTIRLIEVXWERHQEOIXLIQSWXSYXSJXLMW incredible opportunity. They will be very inspiring days, which will help YW XS GSRXMRYI[SVOMRK JSV XLI JYXYVI XS[EVHW 'EVFSR 2IYXVEPMX]QSFMPMX] ERH LETTMRIWW JSV all. - Rafael Chang VEGIXVEGOWSJXLI[SVPH[LIVIPIKIRHEV]*VEces were held and where every season the WEC Hypercars make our hearts beats with the pace SJL]FVMHIRKMRIW 0MZMRKXLILSYVWSJ*YNM[MPPFIERYRJSVKIXXEFPII\TIVMIRGIJSVEPPSJYW[LSPSZIQSXSVWport and racing cars. We will see how a team works under maximum pressure, we will learn LS[XLIHVMZIVWTVITEVIFIJSVIXLIGSQTIXMXMSR and we will discover the new zero-emission teGLRSPSKMIWSJSYVTVSXSX]TIW Let’s accelerate together and learn about all XLIEHZERGIWSJSYVIRKMRIIVWXSEGLMIZI'EVbon Neutrality also in motorsports! - Gustavo Salinas “SINCE THE ORIGIN, TO THE FUTURE” Importadora Tomebamba (‘07 Changed to Toyota del Ecuador) | Ecuador Garage Cordia Aruba | Aruba
TLAC 05 THE HISTORY OF TOYOTA IN LATIN AMERICA AND THE CARIBBEAN PHASE 3 - EXPANSION 1962 Delta Comercial S.A Dominican Republic 1968 AYAX S.A Uruguay 1963 Casa Pellas S.A Nicaragua 1964 Coño Stahl y Companía S.A Guatemala Auto Nica S.A | Nicaragua Importadora Tomebamba (‘07 Changed to Toyota del Ecuador) | Ecuador 1965 Toyota del Perú S.A Perú Garage Cordia Aruba | Aruba Garage Cordia Curacao Curacao Start Of Production of CKD in Costa Rica | Costa Rica Amar Auto Supplies (‘95 Changed to Toyota Trinidad and Tobago Ltd) Trinidad and Tobago 1967 Distoyota (‘14 Changed to Automotores Toyota Colombia) Colombia Start Of Production of CKD in Toyota del Perú Perú Emtage Electrical (‘71 Changed to Nassco Ltd.) | Barbados 1969 F.W. Vlaun and Son B.V. (‘16 Changed to Real Auto) | St.Maarten PHASE 2 - GROWING UP PHASE 1 - STARTING UP DIDEA | El Salvador 1953 1955 Corporación Flores S.A Honduras 1956 Ricardo Perez S.A + TESA Panama 1957 Purdy Motor S.A Costa Rica Toyota Do Brasil LTDA | Brazil 1958 1959 Start Of Production of San Bernardo Plant in TDB | Brazil C.A Tocars (‘92 changed to TDV) Venezuela Casabaca (‘07 Changed to Toyota del Ecuador) | Ecuador 1970 Harney Motors Ltd. Antigua & Barbuda 1971 Belize Diesel & Equipment Company Ltd. | Belize M&C Ltd. (‘83 Changed to Beachcomber Ltd.) St. Lucia Montserrat Motors Ltd. (‘84 Changed to Sales & Services Ltd.) | Monserrat Start of Production of CKD in Trinidad & Tobago Trinidad and Tobago Steele’s Auto Supplies Co. Ltd. | Grenada Toyotoshi S.A | Paraguay 1973 Uni Motors Ltd. (‘00 Changed to Toyota Jamaica Ltd.) Jamaica 1975 Vivies Group (‘88 Changed to CARMO) | Guadeloupe Bermuda Motors Ltd. Bermuda Star Garage Ltd. St.Vincent & Grenadines 1972 VAMPT Motors Cayman Islands CCIE | Martinique 1976 NCCIE | French Guiana TDC | St. Kitts & Nevis 1977 1980 Toyota Chile S.A | Chile 1981 Start Of Production of Cumana Plant in TDV | Venezuela 1985 Start Of Production of CKD in Uruguay | Uruguay 1986 Start Of Production of CKD in Ecuador | Ecuador 1988 Start Of Production of CKD in Colombia (~08) | Colombia 1992 Executive Motors Limited Bahamas 1993 1997 Panama Representative O¦ce PRO 1994 Beharry Automotive Limited Guyana Toyota Argentina S.A Argentina Start Of Production of Zarate plant in TASA TOYOSA | Bolivia 1998 2002 Kersten Motors Suriname Start Of Production of Indaiatuba | Plant in TDB 2012 2016 Start Of Production of Sorocaba plant in TDB Start Of Production of Porto Feliz Plant in TDB (Engine) Autoland S.A. (‘78 Changed to Hinoto SA) | Haiti
06 THE BEGINNING Toyota began production in Argentina on March 21st, 1997, but had started opeVEXMSRWMRXLIGSYRXV]XLVII]IEVWFIJSVI -X [EW XLI ƟVWX .ETERIWI MRZIWXQIRX in the Argentine automotive industry. The Zárate plant was the company’s 29th worldwide and was dedicated to the proHYGXMSRSJEZILMGPIXLEX[SYPHWSSRFIcome Toyota’s emblem in our region: the Hilux pick-up truck. The last expansion project completed MR[LIVIQSJRI[FYMPHMRKW ERHffiQSJPSKMWXMGW]EVHW[IVIEHHIHXSXLITPERXVITVIWIRXIHXLIHIƟRMXMZI step towards a global-scale operation. Today more than 8,200 people work EX8%7%ERHMRMXW]IEVWSJLMWXSV]MXLEW TVSHYGIH QSVI XLER fl YRMXW SJ Hilux and Fortuner/SW4. Working with 60 PSGEP EYXS TEVXW QERYJEGXYVIVW ERH QSVI XLERWYTTPMIVWMRXSXEP[LMGLJSVQE value chain estimated at more than 35,000 jobs. The long-term commitment to the actors that make up this chain, the unions, and government authorities, is what EPPS[IHXLITVSHYGXMZIGETEGMX]SJXLI>£- rate plant to reach 167,000 units per year in 2022, 20% more than the previous year. %FSYXffi SJ XLEXTVSHYGXMSRMWI\TSVXIH to 23 Latin American countries. TLAC TOYOTA MOTOR CORPORATION OWNER / AFFILIATE PARTICIPATION 1994 YEAR OF ESTABLISHMENT 1 (ZÁRATE) PRODUCTION PLANTS 165.815 135.717 85.337 2022 PRODUCTION (UNITS) EXPORTS (UNITS) SALES (VEH.) 569.951 / 18.634 93 2022 CPUS (VEH.) / BPUS (VEH.) DEALER NETWORK (QTY) 8.200 EMPLOYEES (QTY) TOYOTA AND LEXUS BRANDS FROM ARGENTINA TOYOTA ARGENTINA S.A. -RXLMWGSQTPI\GSRXI\XERHJSPPS[MRK81'ŜW PSRKXIVQZMWMSREXXLIFIKMRRMRKSJ8%7% ERRSYRGIHERMRZIWXQIRXSJQMPPMSRHSPPEVW XSFIGSQIETPEXJSVQJSVXLITVSHYGXMSRERHI\- TSVXSJQYPXMTYVTSWIZILMGPIWJSV0EXMR%QIVMGE This investment allowed the company to develop the IMV project in Zarate and become the TVSHYGXMSRERHI\TSVXFEWIJSVXLIIRXMVIVIKMSR E JI[ ]IEVW PEXIV %X XLI WEQI XMQI PE]MRK XLI JSYRHEXMSRW JSV XLI WYWXEMREFPI KVS[XL SJ XLI business in Argentina, which today made TASA the company that produces the most, exports the most, and sells the most in the country. %XXLIIRHSJEWIZIVITSPMXMGEP crisis broke out in Argentina that ended up YRPIEWLMRK SRI SJ XLI QSWX WIVMSYW WSGMEP and economic crises in the country’s history. Uncertainty had taken over all. Even there [IVI4VIWMHIRXWSJXLI2EXMSRMRSRI[IIO
01 02 03 04 TLAC In January 2023, TASA started producing MRWLMJXW When you travel to Buenos Aires, don’t JSVKIXXSZMWMXXLIŞ8IEXVS'SPµRş[LMGLMRER MQTVIWWMZIFYMPHMRKJVSQfflffiLSYWIWSRISJ the most important opera rooms in the world. (01) IMV Project plant expansion (February 2005). (02) TASA 1M Unit Ceremony (November 2016). (03) Gustavo Salinas and Daniel Herrero (May 2022). (04) New Hilux GR SPORT launch, a global product developed in Zarate by TLAC engineers (March 2023). 07
08 THE BEGINNING Toyosa has its beginnings with the persoREP WXSV] SJ XLI S[RIV ERH JSYRHIV-RLMWƟVWXNSF)H[MR7EEZIHVE[SVked transporting minerals in a legendary FJ40, and in his eagerness to optimize the operation, he overloaded the vehicle with almost twice its capacity. Upon returning he noticed that the vehicle had lost TS[IVXLIQIGLERMGEJXIVXLIMRWTIGXMSR VIUYIWXIHJSVLMWVIPMIJNYWXXSFY]ERIRKMRIKEWOIXERHEJXIVGLERKMRKMXXLI*N VIXYVRIHXS[SVOPMOIRI[8LMWPIJXEQEVO on Mr. Edwin awakening the interest, that [SYPH FIGSQI XLI TYVTSWI SJ LMW PMJI work with Toyota. (YI XS LMW MRXYMXMSR ERH XIREGMX] JSV business, in a casual meeting with the :MGI 4VIWMHIRX SJ 8S]SXE JSV 0EXMR %QIVMca, Tsuneo Arima, he initiated the negotiation to obtain exclusive representation ERHHMWXVMFYXMSRSJ8S]SXEJSV&SPMZME8LMW KVIEXIZIRXFIGEQILMWPMJITYVTSWIERH XLIPIKEG]SJXLI7EEZIHVEJEQMP] TLAC EDWIN SAAVEDRA TOLEDO OWNER / AFFILIATE PARTICIPATION 1998 (1981) TOYOTA OPERATION STARTS (COMPANY ESTABLISHED) 5.664 2022 SALES (VEH.) 30.134/3.444 2022 CPUS (VEH.) / BPUS (VEH.) 27 DEALER NETWORK (OUTLET QTY) 556 EMPLOYEES (QTY) TOYOTA AND LEXUS BRANDS FROM BOLIVIA TOYOSA For more than 15 years, Toyosa worked with the Catholic Church, contributing to its mission throughout our country F]XVEZIPMRKXSIZIV]GSVRIVSJXLIGSYRXV] in a Toyota 4WD. 8S]SWEQEHIXLIPEVKIWXƠIIXWEPIMR XLI LMWXSV] SJ &SPMZME EQFYPERGIW [IVI HIWXMRIH JSV XLI QYRMGMTEPMXMIW SJSYVGSYRXV]MQTVSZMRKXLILIEPXLW]WXIQERHUYEPMX]SJPMJISJ&SPMZMERWF]LEZMRKXLIQIERWSJXVERWTSVXXSXLIRIEVIWX hospital.
01 TLAC Naoyuki Inoue - Edwin Saavedra (2012), Steve St. Angelo - Edwin Saavedra (2016), Masahiro Inoue - Edwin Saavedra (2022). Dear Mr. Edwin, Mrs. Erika, Mr. Rodrigo, and Mr. Geronimo, During the last 3 years as TSSD, you have been a great support to improve our operation! We appreciate your hard work and unique passion to keep creating new businesses and XEOMRK GEVI SJ SYV GYWXSQIVW 'SRKVEXYPEXMSR JSVQEOMRKELMWXSVMGWEPIWVIGSVHMR 8LERO]SYZIV]QYGLJSVNSMRMRK80%'(MWXVMbutors Convention! We hope you have a great time in Japan! (01) New President Roodrigo Saavedra. (02) Digital Sales Services (January 2022). (03)Ş)P%PXSş%JXIV7EPIWWIVZMGIW;SVOWLST (March 2022). (04) Kinto Launch in Cochabamba and La Paz (April 2022). (05) Customers 4x4 Experiences (July 2022). (06) TOYOTA GAZOO Racing Customer Experiences (September 2022). (07) Toyosa 41 Years clebration (October 2022). 09 02 01 02 061 02 02 03 04 05 07
10TLAC THE BEGINNING Toyota do Brasil (TDB) started its opeVEXMSRWMRfflffiMQTSVXMRKTEVXWJSVXLIEWWIQFP]SJXLI&ERHIMVERXIXLIƟVWX8S]SXE ZILMGPITVSHYGIHSYXWMHISJ.ETER 40 years later, in 1998, the second productive plant in Brazil was inaugurated in XLIGMX]SJ-RHEMEXYFE[LIVIXLI'SVSPPEMW produced since then. In 2012 was inaugurated the country’s ƟVWXIGSJEGXSV]MRXLIGMX]SJ7SVSGEFEHIWMKRIHXSQMRMQM^IXLIMQTEGXSJTVSHYGtion on the environment. 7SVSGEFETPERXMWVIWTSRWMFPIJSVXLITVSHYGXMSR SJ )XMSW =EVMW ERH 'SVSPPE 'VSWW QSHIPW8LMW]IEVERMRZIWXQIRXSJ6fl FMPPMSR[EWERRSYRGIHJSVXLITVSHYGXMSR SJERI[VIKMSREPQSHIPMRXLMWTPERX Later in 2016 a new Engine production plant was also inaugurated in the city SJ 4SVXS *IPM^ 8LIVI QSVI XLER ffl engines were produced since then and alQSWX SJ XLMWTVSHYGXMSRMWHIWXMREXIH to exportation to North America. 8S]SXE HS &VEWMP [EW VIWTSRWMFPI JSV HI veloping the pioneering Hybrid-Flex teGLRSPSK][MXL XLI GSPPEFSVEXMSRSJ IRKMRIIVW JVSQ.ETERERHMRfflPEYRGLIH XLIƟVWXIZIV,]FVMH*PI\'SVSPPEWIHER 7SQI ]IEVW EJXIV MR 'SVSPPE 'VSWW was also launched with this technology. More than 6300 people work at TDB and, since its establishment, 2.614.702 vehicles were produced in its plants. 8(&EPWSI\TSVXW SJMXWTVSHYGXMSRXS 22 countries across the region. FUNDAÇÃO TOYOTA DO BRASIL Created in 2009, Toyota Brazil FounHEXMSR MW E RSRTVSƟX MRWXMXYXMSR XLEX WYTTSVXWTVSNIGXWJSGYWMRKSRIHYGEXMSRERH FROM BRAZIL TOYOTA DO BRASIL LTDA. sustainability. All projects are connected to at least one United Nations (UN) Sustainable Development Goal (SDG). Among the most important projects, we highlight the Blue MaGE[4VSNIGXXLI[MXLHVE[EPSJXLI&PYI1EGE[ WTIGMIWJVSQXLI&VE^MPMERPMWXSJIRHERKIVIH animals, APA Costa dos Corais Project, with more than 2500 agents to monitor 8 areas SJTVSXIGXMSRSJXLVIEXIRIHEVIEWfiKYEWHE Mantiqueira Project, which operates in the IGSPSKMGEPVIWXSVEXMSRSJWTVMRKWJSVXLIQEMRXIRERGISJ[EXIVVIWSYVGIWERHXLI6I8SVREV 4VSNIGX XLEX VIWMKRMƟIH QSVI XLER fl XSRW SJ[EWXIMRXSTVSHYGXWXLEXGSRXVMFYXIXSXLI KIRIVEXMSRSJ[SVOERHMRGSQIJSV[SQIRMR socioeconomically vulnerable situations. TOYOTA MOTOR CORPORATION OWNER / AFFILIATE PARTICIPATION 1958 YEAR OF ESTABLISHMENT 4 (SÃO BERNARDO DO CAMPO, INDAIATUBA, SOROCABA, PORTO FELIZ) PRODUCTION PLANTS 303.037 95.395 191.653 2022 PRODUCTION (UNITS) EXPORTS (UNITS) SALES (VEH.) 118.493 / 108.689 285 2022 CPUS (VEH.) / BPUS (VEH.) DEALER NETWORK (QTY) 6.380 EMPLOYEES (QTY) TOYOTA AND LEXUS BRANDS
TLAC 11 When you travel to Brazil, be sure to visit WSQISJXLIQSWXJEQSYWFIEGLIWEPSRKXLI QSVIXLERflXLSYWERHOMPSQIXIVWSJXLIGSYRtry’s coastline, such as Balneário Camburiú in Santa Catarina, Jericoacoara in Ceará and Fernando de Noronha island in Pernambuco. (01) 1998 Indaiatuba plant inauguration. (02) 2012 Sorocaba plant inauguration. (03) First Hybrid Flex vehicle - technology 100% developed in Brazil. (04) Engine Export Start Ceremony in Porto Feliz Plant. (05) Dealership with /-283WXEXMSR/MRXSTVIWIRXMR SJHIEler network. (06) The biologist Neiva Guedes JVSQ%VEVE%^YP4VSNIGX[MXLE&ERHIMVERXI 01 02 03 04 06 05
12TLAC THE BEGINNING In July 1965, Herbert Schnog opened XLIHSSVWSJ+EVEKI'SVHME%VYFE +'% From there the business grew rapidly and +'%QSZIHJVSQXLISVMKMREPPSGEXMSRXSE new one on the main commercial street in Aruba. In 1976 Mr. Herbert Schnog retired and handed over the company to his son Hans Schnog. On July 17, 2005, 40 years EJXIV'SVHME%VYFEWXEVXIHERI[HIEPIVWLMT JEGMPMX][EWMRXVSHYGIHEX'EQEGYVM Today GCA’s 50 employees continue representing the Toyota brand with pride. FROM ARUBA GARAGE CORDIA ARUBA HANS SCHNOG OWNER / AFFILIATE PARTICIPATION 1965 48 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 3.886 / 388 50 2022 CPUS (VEH.) / BPUS (VEH.) EMPLOYEES (QTY) THE BEGINNING -R3GXSFIVfflXLIƟVWXWLMTQIRXSJ Toyota vehicles arrived in Curacao, which included Crown, Corona, and Stout pickYT ZILMGPIW 8LMW [EW JSV +EVEKI 'SVHME XLI FIKMRRMRK SJ E ZIV] WYGGIWWJYP VIPEtionship with TMC. In 1971 GCC moved to its current location, which allowed ample WTEGIJSVMXWHMWXVMFYXSVWLMTEGXMZMXMIW8Sday, GCC proudly continues to deliver exceptionally pleasing customer experienGIWXLIHVMZMRKJSVGISJXLIMVWYGGIWW8LMW GSVRIVWXSRIMWERMRXIKVEPTEVXSJXLIMVX[S dealerships, one constructed in Zeelandia (1998) and the most recent modern addition in Bonaire (2019). FROM CURACAO GARAGE CORDIA CURACAO EDWARD SCHNOG / MICHAEL NAGTEGAAL OWNER / AFFILIATE PARTICIPATION 1965 727 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 7.479 / 903 48 2022 CPUS (VEH.) / BPUS (VEH.) EMPLOYEES (QTY)
TLAC 13 THE BEGINNING Belize Diesel & Equipment Company Ltd. was estaFPMWLIHMRfflflERHSTIVEXIHF],SƟYW0MQMXIH-Rfflfflfl the company was sold to Mr. Israel Marin and the Roe JEQMP]8LIQEMRSƢGIMWMR&IPM^I'MX]XLIGSQQIVGMEP GIRXIV SJ &IPM^I ERH E WIGSRH PSGEXMSR JSV WEPIW ERH service is in Belmopan, the capital city. Belize Diesel )UYMTQIRX'SQTER] fflfflfl 0XHSơIVWEJYPPWIVZMGIJEcility with new vehicles, parts, service, and body shop VITEMVW GEVV]MRK SYX MXW 1MWWMSR ŞXS GVIEXI PSRKXIVQ relationships with each Toyota client by providing high standards in quality and maintaining excellent customer service.” FROM BELIZE BELIZE DIESEL AND EQUIPMENT CO. LTD. ISRAEL MARIN / THE ROE FAMILY OWNER / AFFILIATE PARTICIPATION 1971 94 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 4.238 / 45 48 2022 CPUS (VEH.) / BPUS (VEH.) EMPLOYEES (QTY) THE BEGINNING 8LI 8S]SXEHMWXVMFYXSVMR,EMXM[EW JSYRHIHMR 1971 as Autoland S.A. and later renamed (1978) Hinoto S.A. In 1984 Victor Saliba, Jr. and Edy Larco, Jr. purchased In 1984 Victor Saliba, Jr. and Edy Larco, Jr. purGLEWIH,MRSXS8SHE]YRHIVXLIHMVIGXMSRSJXLI7EPMFE ERH 0EVGS JEQMPMIW ,MRSXS ERH 8S]SXE TPE] MQTSVXERX VSPIW MR XLI HIZIPSTQIRX ERH VIGSRWXVYGXMSR SJ ,EMXM Currently, Hinoto has two locations in Port Au Prince, MXWQEMRSƢGIMR(IPQEWERHJSVXLIGSRZIRMIRGISJMXW GYWXSQIVWEWIGSRHJEGMPMX]MR&IPZMP FROM HAITI HINOTO S.A. THE SALIBA & LARCO FAMILIES OWNER / AFFILIATE PARTICIPATION 1971 (1978) 297 2022 SALES (VEH.) 2.345 / 350 229 2022 CPUS (VEH.) / BPUS (VEH.) EMPLOYEES (QTY) TOYOTA OPERATION STARTS (COMPANY ESTABLISHED)
14TLAC THE BEGINNING *VIHIVMGO%PFYV]ƟVWXIRXIVIHXLIGEV business back in 1969 with his older broXLIV .Iơ F] MRZIWXMRK MR EPSGEP YWIH GEV distributor and in 1972 establishing QuaPMX]%YXS%JXIV]IEVWMRXLIYWIHGEVFYsiness, they started distributing new vehicle brands in The Bahamas. The Albury Brothers created Executive Motors Ltd. in 1992 and began the distriFYXMSRSJ8S]SXE)\IGYXMZI1SXSVWMWTEVX SJ XLI %YXSQEPP +VSYT MR 8S]SXE achieved the number one position in the Bahamas automotive market. FROM BAHAMAS EXECUTIVE MOTORS LIMITED FREDERICK ALBURY / JEFF ALBURY OWNER / AFFILIATE PARTICIPATION 1992 365 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 3.629 / 100 38 2022 CPUS (VEH.) / BPUS (VEH.) EMPLOYEES (QTY) THE BEGINNING /EVP2EWWMIJMWEREYXSQSXMZITVSJIWWMSREP[MXLQSVIXLER]IEVWSJI\TIVMIRGI JVSQ(SQMRMGE[LSI\TERHIHLMWFYWMRIWW to St. Maarten in 2016 with the establishQIRXSJ6IEP%YXS&:6IEP%YXSWYơIVIH E XSXEP PSWW SJ XLIMV JEGMPMXMIW MR fl EW E VIWYPXSJ,YVVMGERI-VQENYWXSRI]IEVEJXIV becoming the Toyota distributor. -QQIHMEXIP]EJXIVXLIWXSVQ/EVPERH General Manager, Mr. Felix Nevarez, were WXIEHJEWX ERH HIXIVQMRIH XS GSQQIRGI XLIMVIơSVXWXS[EVHWVIGSZIV]%RI[JEGMPMX][EWFYMPXMRXLIJSPPS[MRK]IEVWERHSTIned in early 2020 that has supported their IơSVXWXSI\TERHWLEVISJFSXLXLIMQTSVtant rental car segment and retail sales. FROM ST. MARTEEN REAL AUTO KARL NASSIEF / TRADING INTERNATIONAL GROUP OWNER / AFFILIATE PARTICIPATION 1969 (2016) 457 2022 SALES (VEH.) 2.443 / 189 60 2022 CPUS (VEH.) / BPUS (VEH.) EMPLOYEES (QTY) TOYOTA OPERATION STARTS (COMPANY ESTABLISHED)
TLAC 15 THE BEGINNING The National Automotive Sales and Service Company Limited (NASSCO Ltd.) opened its doors to busiRIWWMRfflflXEOMRKSZIVXLIEYXSQSXMZIHMZMWMSRSJ)Qtage Electrical, that since 1967, was Toyota distributor in Barbados. 2%77'3STIVEXIWJVSQXLISVMKMREP6MZIV6SEHWMXI which over the years has been vastly improved and enlarged to provide top quality service and accommodate XLIHIQERHWSJEHMWGIVRMRKTYFPMG During the last 10 years, the company has expanded MXWZMWMSRERHWIVZMGIMRGPYHMRKXLIIWXEFPMWLQIRXSJE Finance Division that commenced operations in 2014 ERH GYVVIRXP]TVSZMHIW SR XLI WTSX ƟRERGI JSV EPP 8S- ]SXEQSHIPW;MXLXLIMQTPIQIRXEXMSRSJXLMWHMZMWMSR 2%77'3LEWGVIEXIHESRIWXSTI\TIVMIRGIXLEXJEGMPMXEXIWERHI\TIHMXIWXLIPSERETTVSZEPTVSGIWWJSVMXW customers to acquire their new vehicle without delay. Today, NASSCO Ltd remains close to its origins, sePPMRKSRP]XLI8S]SXEFVERHEWMXLEWJVSQHE]SRI[LMGL clearly demonstrates an unswerving commitment to lo- ]EPX]ERHHITIRHEFMPMX]JVSQIEGLSJMXWJEQMP]SJWXEơ which stands at 75 Barbadians. FROM BARBADOS NASSCO LTD. WICO LIMITED OWNER / AFFILIATE PARTICIPATION 1967 (1971) 359 2022 SALES (VEH.) 8.536 / 1.359 75 2022 CPUS (VEH.) / BPUS (VEH.) EMPLOYEES (QTY) Over the years, Nassco has been a strong QSXSVWTSVXEHZSGEXISRXLIMWPERHfiERH[LIR MXGSQIWXSXLIYRMUYIRIWWSJVEPPMIWMR&EVFEdos, Roger Hill, Managing Director, and Neil 'SVFMR'LEMVQERFSXLPIEHIVWSJXLI&EVFEHSW6EPP]'PYF &6' ERH X[SSJ XLIMWPERHŜW most accomplished Toyota drivers, have presWIHELIEHEXJYPPWTIIHXLVSYKLXLI]IEVWVMding along with a Toyota Corolla WRC and Toyota Starlet. In 2022, Sol Rally Barbados and /MRKSJXLI,MPP[IVII\GMXMRKWXEKIWJSVXLIWI two amazing racers. TOYOTA OPERATION STARTS (COMPANY ESTABLISHED)
16TLAC THE BEGINNING For more than 50 years, Bermuda Motors Limited (BML) has been the exclusive HMWXVMFYXSVSJ8S]SXEZILMGPIW&10SơIVW EJYPPWIVZMGIJEGMPMX]STIVEXIHF]EWXEơSJ 52 employees. 8LIKVIEXIWXGLEPPIRKIJEGIHMR&IVQYda is the strict laws imposed on both drivers and vehicle owners and subsequently, the automotive industry. Laws restrict XLIRYQFIVSJZILMGPIWEPPS[IHTIVLSYsehold to only one and prohibit visitors JVSQ VIRXMRKSVFSVVS[MRKPSGEPP]S[RIH vehicles, under any circumstances. The WM^I SJ ZILMGPIW EPPS[IH SR XLI VSEHW MW restricted to the vehicle segments consisXMRKSJQMRMWQEPPQMHERHWQEPP79: FROM BERMUDA BERMUDA MOTORS LTD. EDMUND GIBBONS LTD. OWNER / AFFILIATE PARTICIPATION 1971 125 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 762 / 225 52 2022 CPUS (VEH.) / BPUS (VEH.) EMPLOYEES (QTY) THE BEGINNING 0SGEXIHMRXLIGETMXEPSJ+ISVKI8S[R MR +VERH 'E]QER MW XLI JYPPWIVZMGI EYtomobile dealership, VAMPT Motors. Its humble beginnings date back to 1968 [LIR MX [EW JSYRHIH F] 'ETXEMR 8LIS &SHHIRERHLMW[MJI1VW:EPHEEWE*SVH dealer. VAMPT Motors became a Toyota dealership in 1972 and have worked hard to expand Toyota sales and operations since. In 2019 Toyota achieved the #1 marOIXWLEVIERHLEWGSRXMRYIHXSLSPHƟVQ EWXLIJEQMP]PSSOWJSV[EVHXSXLIJYXYVISJ QSFMPMX]ERH XLIGSRXMRYIHI\TERWMSRSJ the business with Toyota! FROM CAYMAN ISLANDS VAMPT MOTORS, LTD. BODDEN HOLDINGS, LTD. OWNER / AFFILIATE PARTICIPATION 1972 307 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 5.512 / 425 51 2022 CPUS (VEH.) / BPUS (VEH.) EMPLOYEES (QTY)
TLAC 17 THE BEGINNING Beharry Automotive Limited (BAL) has been serving the Guyanese market with brand-new, high-quality, ERH VIPMEFPI 8S]SXE ZILMGPIW JSV GPSWI XS XLVII HIGEdes. Commencing business in 1994, BAL has expanded the Toyota brand by guaranteeing customized support [LIRMXGSQIWXSXLIWYTTP]SJSVMKMREPTEVXWEW[IPPEW XLISTIVEXMSRSJEWIVZMGIGIRXIVXLEXEWWMWXWXLIHEMP] RIIHWSJSYVGPMIRXW At BAL, we value our customers and strive to ensure XLEXSYV8S]SXEJEQMP]LEWWEXMWJEGXMSRERHTVMHI[LIR it comes to owning a Toyota vehicle. FROM GUYANA BEHARRY AUTOMOTIVE LIMITED BEHARRY FAMILY OWNER / AFFILIATE PARTICIPATION 1994 147 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 2.997 / 393 60 2022 CPUS (VEH.) / BPUS (VEH.) EMPLOYEES (QTY) 8LI/IVWXIR+VSYT JSVQIVP]'/IVWXIRIR'S2: [EW JSYRHIHMRflffiERHMWSRISJXLISPHIWXERHQSWXHMZIVWMƟIHGSQTERMIWMR7YVMREQI -XWXEVXIHEGXMZMXMIWMRXLIEYXSQSXMZIWIGXSVEWTEVXSJMXW main department store in the capital city, Paramaribo. In fflflXLIHITEVXQIRXXVERWJSVQIHMRXSEGSQTER] -R XLI JSPPS[MRK ]IEVW XLI GSQTER] KVI[ WMKRMƟGERXP] F]SFXEMRMRKRI[HIEPIVWLMTWJSVVIRS[RIHFVERHW3R January 1st 1999, CKC Motors N.V. was established and in 2002 they acquired the Toyota brand. FROM SURINAME SUROTO N.V. KERSTEN HOLDINGS OWNER / AFFILIATE PARTICIPATION 2002 113 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 1.917 / 120 60 2022 CPUS (VEH.) / BPUS (VEH.) EMPLOYEES (QTY)
18TLAC THE BEGINNING Mr. Harney’s vision to introduce Toyota FIGEQIVIEPMX]MRfflfl8LIƟVWXWLMTQIRX SJ ZILMGPIW MRGPYHIH 'SVSPPE 'SVSRE ERH'VS[R,MWPSZI JSV XLIFVERHHVSZI LMQ XS REQI X[S HEYKLXIVW EJXIV 8S]SXE vehicles. In 2014 Mr. Harney was knighted JSVLMW GSRXVMFYXMSRW XS IRXVITVIRIYVWLMT and community service. FROM ANTIGUA & BARBUDA HARNEY MOTORS LTD. MR. EWART HARNEY OWNER / AFFILIATE PARTICIPATION 1970 150 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 3.254 51 2022 CPUS (VEH.) EMPLOYEES (QTY) THE BEGINNING 8('MWXLITEVIRXIRXMX]SJEHMZIVWMƟIH KVSYTSJGSQTERMIWERHSRISJXLIPEVKIWX in the OECS region. The Automotive Division expands beyond vehicle sales, parts ERHKEVEKIWIVZMGIW XSMRGPYHIƟRERGMRK and insurance. Toyota has consistently achieved the number one position. FROM ST. KITTS & NEVIS TDC ST. KITTS NEVIS ANGUILLA TRADING AND DEVELOPMENT COMPANY LIMITED OWNER / AFFILIATE PARTICIPATION 1977 125 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 4.226 / 268 29 2022 CPUS (VEH.) / BPUS (VEH.) EMPLOYEES (QTY) THE BEGINNING 9RHIVXLIPIEHIVWLMTSJ(EZMH(Ivaux, &IEGLGSQFIVMW E WXEXISJXLI%VX%YXSQSXMZI *EGMPMX] 8LI JYRHEQIRXEP HVMZMRK JSVGI MW XS SơIV ŞTVSQTX IƢGMIRX VIPMEble, courteous service and ‘second to none’ customer service, with the highest quality vehicles available”. This is the guiHMRKFIEGSRSJXLIGSQTER]XLYWMXW1SXS Ş)\GIPPIRGIMR1SXMSRş FROM ST. LUCIA BEACHCOMBER LTD MR. DAVID DEVAUX OWNER / AFFILIATE PARTICIPATION 1971 (1983) 223 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 2.147 / 215 92 2022 CPUS (VEH.) / BPUS (VEH.) EMPLOYEES (QTY)
TLAC 19 THE BEGINNING Motivated by his love and strong passion JSVGEVW1V(IVMGO7XIIPIWXEVXIHLMWGSQTER] JVSQXLIKVSYRHYT[MXLPMQMXIHVIWSYVGIWERH XLIHVMZIXSTYVWYILMWPMJIPSRKHVIEQ7XIIPIŜW Auto Supplies is a leading distributor in the QEVOIXfiMRfflGIPIFVEXIHMXW+SPHIR.YFMPII FROM GRENADA STEELE’S AUTO SUPPLIES CO. LTD. MR. DERICK STEELE OWNER / AFFILIATE PARTICIPATION 1972 55 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 83 51 2022 CPUS (VEH.) EMPLOYEES (QTY) THE BEGINNING Star Garage’s territory covers the main island SJ 7X :MRGIRX ERH XLI YRMUYI +VIREHMRIW MWPERHW-XWGSQQIVGMEPPMJIFIKERMRZILMGPIWIVZMce, and later expanded to vehicle sales when the Toyota representation was awarded to Mr. DaSilva in his quest to provide good quality products. FROM ST. VINCENT AND THE GRENADINES STAR GARAGE LTD. MR. BERTILLE DASILVA & MR. CASPER DASILVA OWNER / AFFILIATE PARTICIPATION 1971 35 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 198 55 2022 CPUS (VEH.) EMPLOYEES (QTY) THE BEGINNING 8LIIVYTXMSRSJ7SYJVMIVI,MPPW:SPGERS MR.YP]fflfflVIRHIVIHQSVIXLERLEPJSJ1SRXserrat uninhabitable. And triggered a massive IZEGYEXMSR[MXL X[SXLMVHWSJ XLITSTYPEXMSR leaving the island. The new vehicle market is smaller, and Toyota remains the leading brand. FROM MONTSERRAT SALES & SERVICES LTD. MR. BRUCE FARARA OWNER / AFFILIATE PARTICIPATION 1971 (1984) 7 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 208 7 2022 CPUS (VEH.) EMPLOYEES (QTY)
20 THE BEGINNING -Rfflffi1MXWYM[EWETTSMRXIHEWSƢGMEPWLMTTIVERHMQTSVXIV JSVWTEVITEVXW and started vehicle import and sales in Free Zoon. -Rfflfl&ERSRXLIMQTSVXSJZILMGPIW was removed in Chile. In 1978, Mitsui Chile was appointed as SƢGMEPHMWXVMFYXSVMR'LMPI JSVGSQQIVGMEP vehicles. In 1980, Toyota Chile was established 100% owned by Mitsui and Mr. Kishino was ƟVWXTVIWMHIRX -R7EPIWSJ(EMLEXWYZILMGPIW [EW WXEVXIH ERH EJXIV[EVHW 8S]SXE 'LMPI [EWETTSMRXIHEWSƢGMEP(EMLEXWYHMWXVMbutor. In 2008, Lexus brands was launched EWƟVWXGSYRXV]MR0EXMR%QIVMGEVIKMSR -R8'0TEVXMGMTEXIHMRXLIŞ8S]Sta 5 Continents Drive Project”. In 2017, Current 3 big dealer network was established. In 2021, KINTO was launched and renoZEXMSRSJXLISƢGI[EWGSQTPIXIH -RŞEYXSREYXEşSRPMRIQEXGLMRK TPEXJSVQ JSV YWIH GEV [EWPEYRGLIH ERH Mirai arrived in Chile. Hydrogen station and solar panel were installed in Toyota Chile yard. TLAC TOYOTA CHILE S.A. MITSUI & CO., LTD. / 100% OWNER / AFFILIATE PARTICIPATION 1968 (1980) TOYOTA OPERATION STARTS (COMPANY ESTABLISHED) 33.965 2022 SALES (VEH.) 90.210 / 12.989 2022 CPUS (VEH.) / BPUS (VEH.) 56 DEALER NETWORK (OUTLET QTY) 162 EMPLOYEES (QTY) TOYOTA AND LEXUS BRANDS FROM CHILE In 1971, there was big deal with ChiPIER%VQ]JSVYRMXW0ERH'VYMWIV8LMW WYGGIWW VIWYPXIH MR XLI ETTSMRXQIRX SJ XLISƢGMEPHMWXVMFYXSV In 1979, TLAC distributors meeting was held in Chile. In 1997, Mr. Shoichiro Toyoda visited to Chile.
TLAC 8LERO ]SY JSV TEVXMGMTEXMRK MR XLMW XVMT and please enjoy your stay in Japan! Almost one year has passed since I was assigned as 'SYRX] 7TIGMEPMWX SJ 'LMPI ERH - LEZI KSSH experience thanks to TCL and I’m very exciXIHMR[SVOMRK[MXL]SY;IEVIJEGMRKQSWX tough situation in the history due to CAFE regulation, however I do believe that we will be able to overcome it and achieve sustainable growth together! (01)'IPIFVEXMSRSJ/MRXS0EYRGLMRKMR (02)6IRSZEXMSRSJSƢGIMR(03) Mirai Project (Solar panel and Hydrogen station in TCL). (04) Autonauta (online matching TPEXJSVQ JSV YWIH GEV (05) ESG activity (Bosque Toyota). (06) DLR convention in January 2023. (07) LACD, Mitsui and TCL members in 2011. 21 Ceremony DA renewal in March 2023. 01 02 02 01 02 01 03 04 05 06 07
22 THE BEGINNING 8LILMWXSV]SJ8S]SXEMR'SPSQFMEFIgan in 1956 when the government gave the SƢGMEP I\GLERKI VEXI JSV '/( TEVX MQTSVtation to promote the automotive industry. Distribuidora Toyota de Colombia Ltd. was established, but the project due to various VIEWSRW [IRX FEROVYTX EJXIV ]IEVW -R 1967, the company was bought by Mr. Goetz 4JIMP7GLRIMHIV [LS GLERKIH MXW REQI XS Distoyota. In 1987, the government approZIH \ GSQQIVGMEP ZILMGPI EWWIQFP] JSV three companies: GM, Mazda, and Renault, [MXL WYTTSVX JVSQ ERSXLIV QERYJEGXYVIV and model. Renault selected Toyota Land Cruiser. In 1988, SOFASA, the local Renault production company, was granted the exclusive right to import and assemble CKD, and Distoyota was granted the exclusive right to MQTSVX'&9%JXIVfflfflXLI'/(FYWMRIWWMR a joint venture with SOFASA started, and the 0'fl,MPY\ERH4VEHS[IVITVSHYGIH%JXIV 2008, the CKD business was not going to be continued, so the previous SOFASA venture separated into TDC, but this created competition between Toyota dealers, losing market WLEVI8LIVIJSVIMRGSRZIVWEXMSRWWXEVted between Distoyota and TDC to evaluate XLI TSWWMFMPMX] SJ MRXIKVEXMRK FSXL HMWXVMFYXSVW-REJXIVPSRK GSRZIVWEXMSRW%8' was established. Since then ATC has had WXVSRKKVS[XLKVIEXP]WYTTSVXMRKWEPIWJVSQ TASA and TDB plants, and has created bases JSVEVSFYWXHIEPIVRIX[SVOFIGSQMRKEVSPI model in the region. TLAC AUTOMOTORES TOYOTA COLOMBIA S.A.S. 60% PFEIL-SCHNEIDER GROUP / 28% TMC / 12% MITSUI OWNER / AFFILIATE PARTICIPATION 1967 (2014) TOYOTA OPERATION STARTS (COMPANY ESTABLISHED) 26.040 2022 SALES (VEH.) 240.910 CPUS / 31.517 BPUS 2022 CPUS (VEH.) / BPUS (VEH.) 50 DEALER NETWORK (OUTLET QTY) 181 EMPLOYEES (QTY) TOYOTA BRANDS FROM COLOMBIA Despite the ATC establishment had not been an instant job, the common purpoWISJFSXLTEVXMIW[EW XLIWEQI%P[E]W WIIOMRK JSV WSPYXMSRW XS WIVZI XLI FIWX GYWXSQIVI\TIVMIRGIJSVSYVPS]EPGYWXSmers. It resulted in a very strong distributor, which has now taken 1st place among importer brands in Colombia (2022).
TLAC From TSSD, it has been an enriching experience to work with ATC! We would like to TIVWSREPP]XLEROEPPSJ]SYVWYTTSVXERHXLI great communication we have developed SZIVXLITEWX]IEV8LERO]SYEP[E]WJSV]SYV [EVQVIGITXMSRWERHQEOMRKYWJIIPTEVXSJ XLI%8'JEQMP] (01) Dino Tanaka, ATC President, at JournaPMWXIZIRXJSV'2MR*IFVYEV](02) Bosque Toyota planting event with TFSCO. (03) Ecopetrol event with Mirai, in deal with ATC to lend unit to Ecopetrol, March 2023. (04) Mr Kotera visit in 2017. 23 01 02 03 04 In 2022 April, a signing ceremony was held [MXLXLITEVXMGMTEXMSRSJ8*74VIWMHIRX1EVXMR De Szily, Mitsui Colombia President Hara, and ATC President Tanaka.
24 THE BEGINNING 4YVH]1SXSV7%[EWJSYRHIHF]1V <EZMIV5YMVµW3VIEQYRSMRfflfl -Rffl'/(TPERX[EWFYMPXEWEƟVWX case in CS. America. In 2017 Purdy Motor achieved a GuinRIWW;SVPH 6IGSVHF] XLIPEVKIWX GEV JSVmed by 1,600 cars, company decided to attempt this record in order to celebrate their 60th anniversary. -R4YVH]1SXSV[EWGIVXMƟIHGEVFSRRIYXVEPTPYWEWEƟVWXEYXSQSXMZIGSQpany in Latin America. In 2022 bZ4X was introduced to Costa 6MGEEWEƟVWX8S]SXE&EXXIV])PIGXVMGZILMGPI in CS. America. TLAC PURDY MOTOR S.A. QUIRÓS FAMILY / TOYOTA TSUSHO OWNER / AFFILIATE PARTICIPATION 1957 (1957) TOYOTA OPERATION STARTS (COMPANY ESTABLISHED) 10.040 2022 SALES (VEH.) 88.628 / 3.714 2022 CPUS (VEH.) / BPUS (VEH.) 11 DEALER NETWORK (OUTLET QTY) 1.033 AS OF 2019 EMPLOYEES (QTY) TOYOTA AND LEXUS BRANDS FROM COSTA RICA In 2011, when the earthquake happeRIHMR.ETER4YVH]1SXSV[EWSRISJXLEX who gave great support to those who were EơIGXIH 8LI]GSPPIGXHSREXMSRWJVSQEPPXLI employees and make a banner to cheer up Toyota members. 1V%OMS8S]SHERIZIVJSVKSXXLIMVWYpport in 2011 and later when he visited CosXE6MGELIWLS[IHWMRGIVIKVEXMXYHIJSVXLI support at that time.
01 02 03 04 TLAC -R 'SWXE 6MGE ]SY GER XV] XMT]GEP JSSHff Casado. Dear Purdy Motor, 8LERO ]SY JSV ]SYV EP[E]W WYTTSVX XS TLAC, we are happy to work with your excellent team. We hope you enjoy your Japan visit EJXIVEPSRKXMQILEZIEKSSHXMQI[MXL]SYV JEQMPMIWERHLEZIJVYMXJYPGSRZIVWEXMSRW[MXL all members. We will visit Costa Rica soon! (01) Ş8I PPIZSş 'SVTSVEXI XVERWTSVXEXMSR services (New Logistics Service). (02) Purdy Center (Multibrand Service Center). (03) .ETERZMWMXMRffl[MXL*MVWX0EH]SJ'SWXE Rica. (04) Pura Vida. 25
26 THE BEGINNING (IPXE'SQIVGMEPJSYRHIHMRfflMW headquartered in Santo Domingo and re - presents Toyota and Lexus. In 2001 Delta was acquired by The Najri Group and has WMRGI FIGSQI SRI SJ XLI QSWX EHQMVIH companies in the Dominican automotive in - dustry and an important contributor to the national economy. Delta operates two branches located in Santo Domingo and Santiago. They also EHQMRMWXIV E RIX[SVO SJ ffi TVMZEXIP] LIPH dealerships throughout the country. Cus - XSQIVLETTMRIWWMWEXSTTVMSVMX]JSV(IPXEfi XLIGSQTER]LEWEXIEQSJXVEMRIHTVSJIW - sionals who provide personalized attention XSGYWXSQIVWSơIVMRKEVERKISJWIVZMGIWXS ƟRHXLIVMKLXZILMGPIJSVGYWXSQIVWŜRIIHW Under Delta’s leadership, Toyota has secu - red the number-one position in the market. Delta Comercial is committed to sustai - nable growth and has implemented several initiatives to reduce its environmental im - TEGXMRGPYHMRKXLIYWISJVIRI[EFPIIRIVK] XLVSYKLWSPEVTERIPWERHXLITVSQSXMSRSJ SXLIVIGSJVMIRHP]TVEGXMGIW(IPXE'SQIV - cial has a rich history in the Dominican Re - TYFPMGfiXLI]GSRXMRYIXLIMVWXVSRKJSGYWSR GYWXSQIVWEXMWJEGXMSRERHGSRXMRYSYWMRRS - vation as they position the Toyota brand as the premier mobility service provider in the Dominican Republic. TLAC DELTA COMERCIAL JOSE NAJRI OWNER / AFFILIATE PARTICIPATION 1962 (2001) YEAR OF ESTABLISHMENT 6.733 2022 SALES (VEH.) 60.195 / 1.634 2022 CPUS (VEH.) / BPUS (VEH.) 18 DEALER NETWORK (QTY) 345 EMPLOYEES (QTY) TOYOTA AND LEXUS BRANDS FROM DOMINICAN REPUBLIC Ş8LITYVGLEWISJ(IPXE'SQIVGMEPMR 2001 was a complicated operation. The GSQTER][EWFEROVYTXERHEPPMXWJEGMPMXMIW had to be rebuilt. TMC and TTC recognized at the time that the Najri Group was paying MRI\GIWWSJXLIXVYIKSSH[MPPZEPYI-RVIW - TSRWIXSSYVJEMXLMR8S]SXEERH0I\YW81' and TTC gave Delta extremely strong su - pport in the beginning years. Never have I WIIRMREPPQ]]IEVWWYGLEREGXSJWSPMHEVMX] JVSQEJEGXSV]ş.SWI2ENVM
TLAC Visit to Dominican Republic. For more than 20 years, the Toyota Tsusho Group, together with TMC and Delta, have worked to strengthen Toyota and Lexus in the Dominican market. What Toyota and Lexus reTVIWIRXXSHE] JSVSYVGYWXSQIVWMRXLI(SQMnican Republic would not have been possible [MXLSYXXLIGSQQMXQIRXERHHIHMGEXMSRSJXLI 2ENVM JEQMP] ERH EPPSJ XLI(IPXE XIEQ 8S]SXE 8WYWLSPSSOWJSV[EVHXS[SVOMRK[MXL(IPXE'Smercial and Toyota as we develop and expand QSFMPMX]FYWMRIWWIWXSWYTTSVXXLIHEMP]PMZIWSJ XLITISTPISJXLI(SQMRMGER6ITYFPMG (01)%PJVIHS2ENVMEWETVSJIWWMSREPHVMZIVEX IMSA. (02) Authorized Dealers’ Award 2023. (03) Christmas Party (Year End). (04) TAKA8%Ş*MIPH(E]ş 27 01 02 03 04
28TLAC FROM ECUADOR THE BEGINNING -RfflfflXLILMWXSV]SJ8S]SXEMR)GYEHSV started by Casabaca. In 1964, ITSA and one other Dist. started the Toyota business. Three Distributors started the Toyota business. -R fflfl SMP TVSHYGXMSR JVSQ PEVKI SMP ƟIPHW WXEVXIH ERH IRPEVKIH XLI IGSRSQ] drastically. In the 1980s, oil prices started to show a WLEVTHIGVIEWIHYIXSXLIHIZIPSTQIRXSJ RI[SMPƟIPHW From 1982-1991, the government took TVSXIGXMZIQIEWYVIWJSVREXMSREPMRHYWXV] fflffifflffiff4VSƟFMXSJ'&9ZILMGPIMQTSVX fflffifflffiflff,MKLMQTSVXHYX] ffi JSVTEWsenger vehicle fflffiffifflfflff4VSƟFMXSJ'&9ZILMGPIMQTSVX From 1986-2000, Stout had been produced. In 2001, Toyocosta was established, invested by Casabaca and ITSA as the successor. In 2007, Toyota del Ecuador was established, and invested in by Casabaca, ITSA, ERH88'EWYRMƟIH(MWXVMFYXMSRMR)GYEHSV In 2008, 10.360 units, the highest number SJWEPIW[IVIVIGSVHIH In 2023, we aim to achieve 10.760u and exceed the historical record. TOYOTA DEL ECUADOR S.A. CASABACA S.A. (CABA) IMPORTADORA TOMEBAMBA S.A. (ITSA) TOYOTA TSUSHO CORPORATION (TTC) OWNER / AFFILIATE PARTICIPATION 1959 (2007) TOYOTA OPERATION STARTS (COMPANY ESTABLISHED) 10.145 2022 SALES (VEH.) 88.282/9.723 2022 CPUS (VEH.) / BPUS (VEH.) 23 DEALER NETWORK (OUTLET QTY) 97 EMPLOYEES (QTY) TOYOTA BRANDS 83=38% 7XSYX 4VSHYGXMSR JVSQ fflffi 2000. Under the strict import restriction WXEVXMRK JVSQfflffi(MWXWLEZIFIIRWYơIVMRK ERH JEGIH WIVMSYW WMXYEXMSRW JVSQ E FYWMRIWW GSRXMRYEXMSR TSMRX SJ ZMI[ 81' HIGMHIHXSFYMPHXLITPEXSJ7XSYXMR)GYEdor so that we continue to grow together in Ecuador. 4VSHYGXMSRSJXLIQSHIPMWƟRMWLIHFYX XLIQSHIPMWWXMPPEXXLIFSXXSQSJTISTPIŜW QMRHWEWTVSSJSJXLI5(6SJ8S]SXE Baca Family
04 03 TLAC 29 Dear TDE team, We are glad to work with TDE members !! -XMWEP[E]WETTVIGMEXIH]SYVTEWWMSRJSV8S]SXE ERH]SYVIơSVXXSQEOIXLIFYWMRIWWMQTVSZI Through communication, we also have learned and improved. We hope to keep this good relationship and KVS[XSKIXLIVMRYTGSQMRKJYXYVIEW[IPP (01) Casabaca. (02) TDE members. (03) Importadora Tomebamba S.A. (04) Vazquez Family 01 02 Dealer Convention in March 2023.
30 THE BEGINNING 8LMWMW XLIWXSV]SJE JEQMP]%'EXElan master mechanic named Bartolomé 4SQE SVMKMREPP] JVSQ E QSHIWX JEQMP] XSKIXLIV[MXLLMW[MJI1EKHEPIRE&SXIVS and their daughter Didine. They migrate XS %QIVMGE MR WIEVGL SJ E FIXXIV PMJI JSV XLIMV JEQMP]fi XLI] EVVMZI ƟVWX XS 1I\MGS then to the United States, where their second son, Luis Poma, is born, and later XS)P7EPZEHSV[LIVIMRfflfflLIJSYRHWE small workshop in El Salvador, called B. Poma Limited, which soon gained prestiKIHYIXSXLITVSJIWWMSREPUYEPMX]SJXLI [SVO ERH XLI LSRIWX] SJ XLI S[RIV ,I contact Toyota to establish a relationship as a distributor, later his son Luis Poma EGUYMVIWXLII\GPYWMZIHMWXVMFYXMSRSJ8Syota Motor Corporation, under the name SJ(MWXVMFYMHSVEHI%YXSQµZMPIW (-()% FIGSQMRKXLIƟVWXHMWXVMFYXSVMRXLI[IWtern hemisphere and the second worldwide. 70 years have passed since that wise decision, which over time has posiXMSRIH83=38%EWXLIMGSRMGFVERHSJXLI 4SQEJEQMP] TLAC GRUPO POMA GRUPO POMA (EXCEL AUTOMOTIVE) OWNER / AFFILIATE PARTICIPATION 1953 (1919) TOYOTA OPERATION STARTS (COMPANY ESTABLISHED) 4.475 2022 SALES (VEH.) 46.844 2022 CPUS (VEH.) / BPUS (VEH.) 06 DEALER NETWORK (OUTLET QTY) 252 EMPLOYEES (QTY) TOYOTA BRANDS FROM EL SALVADOR %JXIV XLI ƟVWX 8S]SXEQSHIPPEYRGL XLI] LEH XS JEGI WIZIVEP TVSFPIQW [MXL the engine. Toyota sent technical engiRIIV XS )P 7EPZEHSV XS Ɵ\ XLI TVSFPIQ 8LVSYKLSYXXLIŜWEJXIVXLIƟVWX8S]SXE QSHIPPEYRGL *MREPP] EJXIV EPP XLI XVSYFPI 1V /EQM]E (MVIGXSV SJ 817 ZMWMXIH El Salvador and Toyota accepted 100% SJ GPEMQ JVSQ 4SQE+VSYT%JXIV EPP XLMW experience, Poma Group understood Toyota’s commitment to quality assurance.
TLAC (IEV4SQEJEQMP] We hope you are enjoying Japanese Omotenashi during the 2023 Distributor Convention. ;IEVIKPEHERHXLEROJYPXSFIETEVXSJ your story and to be able to be by your side in every step you take toward growth and success. We not only praise good results but, most importantly, we cherish the values that you carry along the company that is aligned with the Toyota way. Let’s keep on growing and learning together as One Toyota! (01)8LI4SQEJEQMP]ZMWMXIH1V%OMS8S]Sda in 2019 to celebrate its 100th anniversary. (02) With the commitment to contribute with the Carbon Neutrality and with the regional models enhancement, in August 2022 it was presented the New Corolla Cross HEV in El Salvador. (03) In El SalvaHSV XLI]IEVP] 8S]SXE JERWIZIRX[EWLIPH in March 2023: DIDEA is the main sponsor SJMXERHXLI]MRZMXIH1V/IMMGLM8WYGLM]EEW XLIWXEVSJXLIIZIRX(04) Country Specialist visit to El Salvador (March 2022). 31 01 02 03 04
32TLAC THE BEGINNING Toyota operations began in Guadeloupe in 1975 by the Vivies Group and they established Carmo as the stand-alone Toyota distributor in 1988. In 2000 Group Bernard Hayot (GBH) purchased Carmo. %JXIV WXEVXMRK SYX WXYH]MRKQIHMGMRI &IREVH ,E]SX WIX YT E TSYPXV] JEVQ MR 0I François, Martinique, in 1960. Driven by an entrepreneurial spirit, he built a tire retreaHMRK[SVOWLSTMR1EVXMRMUYIEJXIVEWXE]MR Trinidad. The company entered the mass retail sector in 1981 with the Monoprix chain in Martinique. The Établissements Bernard Hayot took over the Renault Martinique dealership in 1988, heralding its entry into the automobile sector. Bernard Hayot then duplicated his activities little by little in new territories, including the EHHMXMSRSJ'EVQS8S]SXE CARMO FROM GUADELOUPE | FRANCE CARMO DISTRIBUTOR NAME GROUPE BERNARD HAYOT (GBH) OWNER / AFFILIATE PARTICIPATION 1975 (1988) 1.055 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 4.173 74 2022 CPUS (VEH.) EMPLOYEES (QTY) Today with nearly 17,000 employees, GBH centers its activities in three sectors: Automotive 6IXEMP1EWW6IXEMP-RHYWXVMEPERH(MZIVWMƟIH%GXMZMXMIW MRHYWXVMEPJSSHVYQGSWQIXMGWERHSXLIV activities).
NCCIE FROM FRENCH GUIANA | FRANCE TLAC Toyota’s roots in French Guiana extend FEGO XS fflflfi XSHE] 2''-) E WYFWMHMEV] SJ '*%3WYGGIWWJYPP]GSRXMRYIWXLI8S]SXEXVEdition in this French Overseas Department. *VSQXLITIVMSHSJfflflXSfflflXLI1EVXMRMque Toyota distributor CCIE purchased 10 veLMGPIWTIV]IEVMR7YVMREQIJSVWEPIWMR*VIRGL Guiana. In 1974, Mr. Serge Fiammante purchased the CCIE operations in French Guiana and renamed the operation NCCIE (Nouveau Comptoir Caraïbe d’Importation et d’Exportation). In late 1975 Serge Fiammante negoXMEXIHXLISƢGMEPVITVIWIRXEXMSRSJXLI8S]SXEFVERHJSV*VIRGL+YMERE8LIƟVWXGSRXVEGX JSV VITVIWIRXEXMSR [EW WMKRIH [MXL 8S]SXE Tsusho Kaisha in 1976 and importations via 7YVMREQIIRHIHMR.YRISJXLEX]IEV8LIƟVWX HIPMZIV]JVSQ.ETERSGGYVVIHMR.YRIfflfl Today NCCIE distributes Toyota in French +YMEREYRHIV XLIHMVIGXMSRSJ=ERR4SYKIX Managing Director. 33 COMPTOIR CARAÏBE D’IMPORATION ET D’EXPORTATION (CCIE) DISTRIBUTOR NAME GROUPE CITADELLE, GROUPE COMTE-SERRES OWNER / AFFILIATE PARTICIPATION 1972 1.152 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 12.555 / 37 64 2022 CPUS (VEH.) / BPUS (VEH.) EMPLOYEES (QTY) CCIE FROM MARTINIQUE | FRANCE NCCIE DISTRIBUTOR NAME CFAO (TTC) OWNER / AFFILIATE PARTICIPATION 1976 410 YEAR OF ESTABLISHMENT 2022 SALES (VEH.) 1.918 42 2022 CPUS (VEH.) EMPLOYEES (QTY) THE BEGINNING CCIE began its relationship with TMC and TTC to distribute Toyota in Martinique and French Guiana in 1972. Toyota’s sucGIWW[MXLXLITISTPISJ1EVXMRMUYIQEHI ''-) XLI HVMZMRK JSVGI FILMRH+VSYT 'Mtadelle’s development and new activities were thus created. In addition to CCIE, the group’s activities include the distribuXMSRSJ8S]SXEMR1E]SXXISXLIVQEOIWMR Martinique, French Guiana, and Mayotte, GEVVIRXEPFYWMRIWWXMVIWEPIWEJXIVQEVOIX parts, marine parts and service, motorcycle dealerships, and other investments. +VSYTI'MXEHIPPI JYPP]S[RIHF] XLI 'SQXI7IVVIW+VSYTMWEJEQMP]GSQTER] with roots in Algeria since 1919. Citadelle [EW JSVQIHMRF] XLI'SQXI7IVVIW Group to bring together its automotive companies in the French overseas territoVMIW8LIƟVWXSJXLIWI[EW''-)MR1EVXMRMque established in 1965, which in turn established a branch in French Guiana 1967 that was sold in 1976, taking the name NCCIE.
34 THE BEGINNING 'SƟ³S7XELP7%[EWJSYRHIHMRffl by 1V 4IHVS 'SƟ³S ERH 1V -VZMRK 7XELP Initially, the business was limited to batteVMIWERHXMVIWfiFYXI\TERHIHXSZILMGPIWERH spare parts. In 1963, Mr. Fernando Saravia met with Toyota executives in Japan and arranged JSV 'SƟ³S 7XELP XS FI 8S]SXE (MWXVMFYXSV 8LI ƟVWX MRXVSHYGIH QSHIPW [IVI 0ERH Cruiser and Corona. In the beginning, they were challenging to sell because customers were used to American large cars. ,S[IZIVWLSVXP]XLI]JSYRHXLIMVLMKLUYElity very convenient. 'YVVIRX 4VIWMHIRX 1V 6SHSPJS Ş*MXSş 7EVEZME 1V *IVRERHSŜW WSR NSMRIH 'SƟ- ³S[LMPILI[EWMRYRMZIVWMX]MRXLI7TEVI TEVXWHMZMWMSR8LIƟVWXGEVLIHVSZI[EWE Corona when he was around eight years old. He hasn’t stopped driving since, and IZIR XLSYKLLMWEPPXMQI JEZSVMXIMW7YTVE he chooses a bigger vehicle, where he can ƟXWSQISJLMWFIPSZIHHSKW,IHVIEQWSJ reducing the country’s risk in Guatemala. -RPEXIffi'SƟ³SSƢGMEPP]MRXVSHYced Lexus, which has been very well received in the market. Toyota plus Lexus share in 2022 was 35,4%. TLAC COFIÑO STAHL S.A. SARAVIA FAMILY OWNER / AFFILIATE PARTICIPATION 1964 (1941) TOYOTA OPERATION STARTS (COMPANY ESTABLISHED) 15.890 2022 SALES (VEH.) 117.690 / 5.793 2022 CPUS (VEH.) / BPUS (VEH.) 16 DEALER NETWORK (OUTLET QTY) 1.564 EMPLOYEES (QTY) TOYOTA AND LEXUS BRANDS In the 1990s, there was a crisis in the automotive industry in Guatemala, where all brands had a very tough and aggressive competition to keep their sales. Despite this condition, with TMC’s support ERH'SJM³SŜWWXVSRKIJJSVXERHKSSHMQEKI8S]SXE could continue as the leader. Later on, during 2009 crisis, with all the learnings JVSQXLIfflŜWI\TIVMIRGIERHXIEQ[SVOXLIWXVEXIK][EWHMJJIVIRX;LMPIXLISXLIVQEOIVWVITIEXIH ŞXLI[EVSJXLIPS[TVMGIWş'SJM³SWPMKLXP]MRGVIEsed the prices, sold only the units in stock, reduced XLI SVHIVW ERH EHZIVXMWIQIRXW [MXL E WYGGIWWJYP WIPJVIPMERGIGVMWMWQEREKIQIRX 'IPIFVEXMSRSJ]IEVWSJGSQQIVGMEPVIPEXMSRWFIX[IIR 'SJM³S7XELP]'SQTE³¯E7%[MXL8S]SXE.YRIXL (Tomizawa-san, Fito-san, Casas-san). FROM GUATEMALA
01 02 03 04 TLAC ;LIR]SYXVEZIPXS+YEXIQEPEHSRŜXJSVKIX XSXV]XLMWEQE^MRKERHHIPMGMSYWGSơII Dear Guate Team, ;ILSTI]SYIRNS]XLIWIHE]WMRFIEYXMJYP .ETERIEXTPIRX]SJWYWLMMR7YWLM>ERQEMERH KIXXLIGLERGIXSLEZI JVYMXJYPGSRZIVWEXMSRW [MXLEPPQIQFIVW,EZIE[SRHIVJYPXMQI (01) 0EYRGLMRK SJ 'SVSPPE 'VSWWff 0YMW 4IHVS 1EVX¯RI^1SRX 7EPIW1EREKIV ERH%\IP&EVMllas Barrios (Marketing Manager). (02) Did you ORS[XLEX8MOEPMR+YEXIQEPEMWWSFIEYXMJYP XLEXIZIRTISTPIJVSQE+EPE\]*EVJEVE[E] LEZIZMWMXIHMX#-X[EWSRISJXLIƟPQMRKWGIREVMSWJSV7XEV;EVW-:)TMWSHI(03)'SƟ³S7XELP group climbing Acatenango Volcano in 2016. (04)*YRHEGMµR'SƟ³S7XELPMW'SƟ³SŜWSVKEnization dedicated to support to people and areas in need and poverty, to provide access to drinking water, Health, Education, Food, etc. (05) Country Specialist visit to Guatemala (November 2022). 35 *MXSWERŜWSJJMGIMWTIXJVMIRHP]ERHLIŜWYWYEPP] EGGSQTERMIHF]SJLMWHSKW 05
36 THE BEGINNING 8LILMWXSV]SJ+VYTS*PSVIWMWXLIZMWMSRSJE,SRHYVER -Rffl:EPIRX¯R*PSVIW'EFVIVESTIRIH XLI HSSVW SJ +EVEKI *PSVIW [LMGL GSRWMWXIH SJ ER%QIVMGER WX]PIKEW WXEtion with its mechanical workshop. 8LIRMRffl:EPIRX¯R*PSVIWERH'SQpany acquired the prestigious and exGPYWMZI HMWXVMFYXMSR SJ XLI 8S]SXE FVERH [LMGL ]IEVW PEXIV [SYPH FIGSQI SRI SJ XLIQSWXTS[IVJYP[SVPHFVERHW By 1966 a sales showroom was open MR8IKYGMKEPTEXSFSSWXXLIKVS[XLSJXLI business. Finally, in 1994 the company became a Public Limited Company, and is called Ş'36436%'-32*036)7ş It has been 67 years distributing the renowned Toyota brand in Honduras is the second oldest country with distribution in the world leading the automotive QEVOIX MR ,SRHYVEW JSV QSVI XLER JSYV HIGEHIW 'SVTSVEGMµR *PSVIWŜW KVIEXIWX commitment is to continue building the JYXYVISJ,SRHYVER JEQMPMIW ERH GSQTEnies providing the most reliable solution in automotive mobility. When you move to Honduras time ƠMIW F] ERH +VYTS *PSVIW MW ER I\EQTPI SJXLMW TLAC CORPORACIÓN FLORES CORPORACIÓN FLORES S.A. OWNER / AFFILIATE PARTICIPATION 1955 (1923) TOYOTA OPERATION STARTS (COMPANY ESTABLISHED) 5.951 2022 SALES (VEH.) 33.576 / 2.271 2022 CPUS (VEH.) / BPUS (VEH.) 05 DEALER NETWORK (OUTLET QTY) 626 EMPLOYEES (QTY) TOYOTA AND LEXUS BRANDS FROM HONDURAS In 2022 Grupo Flores visited Sorocaba plant to QIIX1V1EWELMVS-RSYIERH1V6EJEIP'LERK During that event they signed DA renewal.
TLAC (IEV*PSVIWJVMIRHW 8LERO]SYEP[E]W JSV]SYV[EVQ VIGITXMSRERHGSRXMRYSYWIơSVX2S[JVSQXLIFSXXSQSJSYVLIEVXW[ILSTI]SYVIEPP]IRNS] XLMWXVMT-XMWXMQIJSVJYRERHTPIEWIXEOIXLMW opportunity to have a nice stay in Japan. 1V%PER)*PSVIWGYVVIRXFSEVHQIQFIVSJ 'STSVEGMµR*PSVIW (01) Grupo Flores starting 2023, ready to celebrate 100th Aniversary. (02) Grupo FloVIW XEOMRK GEVI SJ XLI IRZMVSRQIRX (03) Children in Honduras ready to participate in Dream Car Art Contest. (04) TSSD visited Honduras in 2022, they had a great time with Grupo Flores members. 37 01 02 03 04
38 THE BEGINNING Toyota Jamaica (TJAM) was established in November 2000 when Toyota Tsusho Corporation bought a majority stake in the previous company. Since then TJAM has achieved several big milestones and is today an important player in the automotive industry and a key contributor to the Jamaican economy. The current product line-up now inGPYHIW ,MRS 8VYGOW ERH 8S]SXE *SVOPMJXW alongside the cornerstone Toyota brand SơIVMRKE[MHI VERKISJQSHIPW XSGEXIV XS HMơIVIRX GYWXSQIV RIIHW 8.%1 LEW EPWSI\TERHIHMXWKISKVETLMGEPJSSXTVMRX and now has two locations in Kingston ERH SRI MR1SRXIKS &E] JSV EHHIH GYWtomer convenience. Over the years, the company has achieved the # 1 market WLEVIF]JSGYWMRKSRFSXLVIXEMPERHƠIIX GYWXSQIVW[LMPITVSZMHMRKEJXIVWEPIWWYpport through parts and service. To keep pace with the ever-changing IRZMVSRQIRXERH[MXLERI]ISRXLIJYXYre, Toyota Jamaica is expanding its Value Chain activities into areas such as LeaWMRK :ILMGPI 6IXVSƟXW %GGIWWSV] WEPIW and Second Channel parts. 8LIYPXMQEXISFNIGXMZISJXLIGSQTER] is to ensure sustainable growth while providing its customers with quality products and services. TLAC TOYOTA JAMAICA 80% TTC | 20% LOCAL PARTNER OWNER / AFFILIATE PARTICIPATION 2000 YEAR OF ESTABLISHMENT 2.000 2022 SALES (VEH.) 23.799 / 2.326 2022 CPUS (VEH.) / BPUS (VEH.) 3 BRANCHES DEALER NETWORK (QTY) 204 EMPLOYEES (QTY) TOYOTA | HINO | TOYOTA FORKLIFT BRANDS FROM JAMAICA Toyota Jamaica over the years has been involved in several Corporate Social ResTSRWMFMPMX] '76 MRMXMEXMZIW ERH SRI SJ XLIWI[EW XLI VITEMVSJ[LIIPGLEMVW JSVE group in need during the Christmas peVMSH 8LI GSQTER] EPWS [IRX E WXIT JYVther and donated new wheelchairs under XLI XLIQI 1SFMPMX] JSV %PP FVMRKMRK NS] ERH JVIIHSQ SJ QSZIQIRX XS XLI VIGMpients.
TLAC The Team at Toyota Jamaica has continued to work hard over the years and overcome various challenges through a strong work ethic and commitment to purpose. As TAI we will continue to collaborate XSKIXLIV[MXL8.%1JSVEFVMKLXERHTVSWTIVSYWJYXYVI (01) 8.%1 4MRO 6YR /1 JSV FVIEWX GERGIV awareness. (02) Solar Panels at Toyota Jamaica HQ. (03) Toyota Value Chain ActiviXMIW6IXVSƟXW(04) Rebuilt Toyota by TJAM Apprentices. 39 01 02 03 04 8.%18%-ERH88'QIQFIVWEXHMRRIVEJXIV6IKMSREPGSRJIVIRGI
40 AUTO NICA S.A. FROM NICARAGUA THE BEGINNING In 1963, Mr. Humberto Sandino Laca- ]SWE[JSVXLIƟVWXXMQIE8S]SXEZILMGPI in Managua’s streets, it was a Stout pickup truck with Costa Rican license plate. Impacted by the compact size and the IƢGMIRG] LI WXEVXIH XLMROMRK XLEX XLMW FVERH[SYPHFIMHIEPJSV2MGEVEKYE It was Mr. Luis Poma who recommended Mr. Sandino to TMC, he provided a 'SVSREXS1V7ERHMRS[LSEJXIVHVMZMRKMX JVSQ)P7EPZEHSVXS2MGEVEKYEKSXMQTVIWWIHF]XLIKSSHUYEPMX]ERHJYIPIƢGMIRG]SJ XLIZILMGPIERHHIGMHIH XSWXEVXVIpresenting Toyota in Nicaragua. Together [MXL XLIWYTTSVXSJLMW JVMIRHW1V,YQberto Sandino a man with no experience in the automotive business, invested all his money and time to get Toyota distribution in 1964. From that moment and keeping all JEmily involved and running the business, Auto Nica has been managed to grow XLI FYWMRIWW WYVTEWWMRK QER] HMƢGYPties,expanding its dealer network always working in synergy with Casa Pellas, also 2MGEVEKYERSƢGMEP(MWXVMFYXSV XS OIITE strong brand in Nicaragua. TLAC SANDINO FAMILY OWNER / AFFILIATE PARTICIPATION 1964 (1964) TOYOTA OPERATION STARTS (COMPANY ESTABLISHED) 3.636 2022 SALES (VEH.) 18.578 / 3.573 2022 CPUS (VEH.) / BPUS (VEH.) 05 DEALER NETWORK (QTY) 466 EMPLOYEES (OUTLET QTY) TOYOTA BRANDS Now, Mr. Humberto’s son, Mr. Carlos Sandino is leading the daily operation, however, Mr. Humberto continues going JVSQ XMQI XS XMQI XSWLEVI XMQI[MXL XLI JEQMP]ERH XSWLEVI[MXL XLIQEPPLMWI\- perience in the business. -XŜWWEMHXLEXKVIEXEJXIVSƢGIHVMROW MRGPYHMRKQEKRMƟGIRX1EVKEVMXEWGSGOXEMls are enjoyed by him, his son, nephews, and grandson. Some TSSD members had the possibility to taste them.
01 02 03 04 TLAC -J]SYZMWMX2MGEVEKYEHSRSXQMWWXLIGLERGI XSXV]Ş+EPPS4MRXSşEX]TMGEP2MGEVEKYERFVIEOJEWX6IEPP]XEWX] (IEV7ERHMRSJEQMP] We hope you could enjoy these awesome HE]WSJXLI(MWXVMFYXSVWGSRZIRXMSRMR.ETER ;IORS[]SYEVIFMKJERWSJ.ETERIWIGYPXYVI ERHJSSH It’s been a pleasure to work with you in the last 3 years and we renew our commitment to supporting you to become our business in Nicaragua the most sustainable possible. (01) Social Responsibility Project: 500 K trees planted. (02)%YXS2MGELEWTEWWMSRJSVƟIPH related activities and being very close to the customers around Nicaragua. (03) Among all Customer Retention activities and Value Chain enhancement Nicaragua has recently launched 5 years Extended Warranty. (04) Amazing sushi dinner shared with both Distributors during TSSD visit to Managua (September 2022). 41
42 FROM NICARAGUA THE BEGINNING Casa Pellas S.A. has turned 110-yearold on March 2023. It was 1913 when Don 'EVPSW4IPPEWEQER[MXLEKVIEXZMWMSRSJ XLI JYXYVI JSYRHIH MR +VEREHE 2MGEVEgua) the company that would become one SJXLIQSWXMQTSVXERXXLVSYKLXLI]IEVW It was not until 1963 when they starXIHXLI(MWXVMFYXMSRSJ8S]SXE0ERH'VYMWIV vehicles in Nicaragua. From that moment, Casa Pellas have been protagonist in strengthening and positioning Toyota - together [MXL%YXS2MGEEPWS2MGEVEKYERSƢGMEP(MWtributor- as the leading brand in the Nicaraguan market. Nowadays Casa Pellas is led by Mr. Silvio Federico Pellas Chamorro whose pasWMSR JSV XLI GSRXMRYSYW MQTVSZIQIRX MW E great distinctive. Other important distinctiZIWEVIXLIGSQQMXQIRXJSVXLIWIVZMGIZScation and the contribution to Nicaraguan society development. 3ZIVGSQMRK QER] HMƢGYPXMIW ERH XLEROWXSXLIKVIEXWYTTSVXSJXLIQIQFIVWSJXLIGSQTER]'EWE4IPPEWLEWQEnaged to keep continuously evolving and growing always keeping their principles ERH JEQMP] ZEPYIW XLEX LEW GLEVEGXIVM^IH them since their birth. TLAC CASA PELLAS S.A. PELLAS FAMILY OWNER / AFFILIATE PARTICIPATION 1963 (1913) TOYOTA OPERATION STARTS (COMPANY ESTABLISHED) 4.186 2022 SALES (VEH.) 25.537 / 4.357 2022 CPUS (VEH.) / BPUS (VEH.) 06 DEALER NETWORK (OUTLET QTY) 1.200 EMPLOYEES (QTY) TOYOTA BRANDS GREAT SUPPORTERS In the same way that Nicaraguan DisXVMFYXSVW VIGIMZIH XLIWYTTSVX JVSQ 81' during the crisis in 2018 when the market JIPPSơHVEQEXMGEPP]'EWE4IPPEWERHEPWS Auto Nica have given their support to Distributors in our region receiving units in many opportunities and latest ones at the FIKMRRMRKSJXLI'3:-(GVMWMWWTVIEH
01 02 03 04 TLAC -J]SYKSXS2MGEVEKYEXV]XLI)\GPYWMZI6SR *PSV HI 'E³E [SVPH[MHI VIGSKRM^IH EW XLI best in the world. They say some TLAC memFIVWEVIFMKJERW (IEV4IPPEWJEQMP] We hope you could enjoy these days in .ETEREW JEQMP]WMRGI XLMWMW XLIWTMVMXSJ XLI GSRZIRXMSRff*EQMP]PIKEG]ERHXSLEZIJYR ;I EVI ZIV] KPEH SJ LEZI FIIR [SVOMRK together the past 3 year, we have many challenges ahead so we renew our commitment SJWYTTSVXMRK]SYXSFIGSQISYVFYWMRIWWMR Nicaragua the most sustainable possible. (01) %P[E]W XEOMRK GEVI SJ ZEPYI GLEMR IRhancement and customer retention, Nicaragua has recently launched 5 years Extended Warranty. (02) Casa Pellas 110th Anniversary. (03)-RPMRI[MXL8S]SXEXVERWJSVQEXMSRMRXSE Mobility company, Casa Pellas has just launched Kinto One. (04) Casa Pellas present in Nicaraguan Motor show. 43 Mr S. Pellas visited Mr A. Toyoda in 2003 during World Convention in Okinawa.
44 THE BEGINNING Everything starts with Mr. Ricardo PéVI^+EVG¯E[LSFIKERLMWFYWMRIWWPMJIMR XLIGMX]SJ(EZMHF]QEREKMRKXLIGSRGIWsion granted by the Union Oil Company, FIGSQMRK XLII\GPYWMZIHMWXVMFYXSV JSV XLI 'LMVMUY¯VIKMSR8LMWGSQQIVGMEPPMROMWXLI STTSVXYRMX] XS IWXEFPMWL E JYIP WXEXMSR MR XLIMRXIVMSVSJXLI6ITYFPMG Don Ricardo’s business vision motivated him to expand his business operations and it was in the 50’s when he ventured into XLIWEPISJEYXSQSFMPIWFMG]GPIWWEPIWSJ harvester spare parts, household applianGIWVIRXEPSJEKVMGYPXYVEPERHGSRWXVYGXMSR equipment. In 1956, Japanese businessQIRSơIV(SR6MGEVHSXLII\GPYWMZIHMWXVMFYXMSRSJ8S]SXEGEVW-RfflflXLIWEPISJXLI ƟVWX8-%6%QSHIP8S]SXEGEVMRXLIGSYRXV] was completed, and the rest is history. Today, Ricardo Perez has 65-year history in Panama in the automotive industry, beMRKXLIEYXLSVM^IHHMWXVMFYXSVSJXLI8S]SXE and Lexus brands within the country, managing to maintain a leadership position JSVQSVIXLER]IEVW TLAC RICARDO PEREZ S.A. RICARDO PEREZ FAMILY / ITOCHU CORPORATION OWNER / AFFILIATE PARTICIPATION 1956 (1941) TOYOTA OPERATION STARTS (COMPANY ESTABLISHED) 11.029 2022 SALES (VEH.) 90.755 / 3.192 2022 CPUS (VEH.) / BPUS (VEH.) 10 DEALER NETWORK (OUTLET QTY) 823 EMPLOYEES (QTY) TOYOTA AND LEXUS BRANDS *SV XLI GSQQIQSVEXMSRSJ XLIXL ERRMZIVWEV] SJ 6MGEVHS 4IVI^ XLI] [IVI ZIV] TVSYH XS LEZI XLI TVIWIRGI SJ 1V %OMS8S]SHEHMVIGXSVSJSRISJ XLIQSWX important companies in the world in the automotive sector, a company with which XLI]LEZIEVIPEXMSRWLMTSJQSVIXLER years and that has allowed they to inteKVEXI XLI TLMPSWSTL] SJ GSRXMRYSYW MQTVSZIQIRX MRRSZEXMSR ERH VIWTIGX JSV TISTPIEWTEVXSJMXW(2% FROM PANAMA
01 02 03 04 TLAC -J]SYZMWMX4EREQEHSRSXJSVKIXXSXV]XLI&IWX 4EREQERMER'SơII%PXMIVM Dear Ricardo Perez Team We are always in the same boat. We walk slowly, but we never walk backward. We never give up to make better. Let’s continue to enjoy our jornery together. (01) 647% JSYRHIVW ERH XLIMV HIGIRHIRXW (02) Panama visit in 2006. (03) Ricardo Perez and Itochu joint venture (October 2018). (04) CN - Ricardo Perez S.A. presents To- ]SXEXIGLRSPSK]JSVWYWXEMREFPIQSFMPMX]MR Panama. (05) Country Specialist visit to Panama (Jun’22). 45 05
46 THE BEGINNING 8LI JSYRHIV1V 2ES]YOM 8S]SXSWLM was dedicated to importing and selling porcelain products, mainly in Argentina, LMWƟVWX VIWMHIRGIMR7SYXL%QIVMGEEJXIV IQMKVEXMRKJVSQ.ETER %JXIVXLEXLIQSZIHXS4EVEKYE][LIVI LMW ƟVWX IơSVXW JSV XLI 8S]SXE FVERH [MXLSYX FIMRK SƢGMEPP]PMROIH XS MX GSRWMWXIHSJFIGSQMRKERI\YWFIX[IIR8Syota and the Paraguayan Government to KIXXLIKSZIVRQIRXXSTE]JSVXLI(% trucks and Land Cruisers FJ units that they EGUYMVIHJSVXLIMVQMPMXEV]JSVGIW In 1972, the Toyotoshi S.A. company SFXEMRIH XLI SƢGMEP VITVIWIRXEXMSR SJ 8S]SXE ERH XLI ƟVWX QSHIPW XS FI WSPH were Corolla, Hilux, and Land Cruiser. 8LI GSQTER]I\TERHIHERH XSHE]EJXIV 54 years, it became a holding company, also consolidating in areas such as river ERHWIEXVERWTSVXEXMSRƟRERGMEPFYWMRIWses, leather processing, and auto parts, among others. In 1980 an economic crisis was widespread in all the countries in South America and it was the worst Toyotoshi S.A. had to IRHYVIMRXLIGSYVWISJMXWPSRKGSQQIVGMEP history. This caused serious problems in currency conversion. The problem became [SVWI MR 4EVEKYE] EW XLI 'IRXVEP &ERO SJ 4EVEKYE]WXSTTIHXLIWYTTP]SJJSVIMKRGYrrency to private banks and returned their local currency deposits. TLAC TOYOTOSHI S.A. TOYOTOSHI HOLDING CORPORATION 77% / TTC 23% OWNER / AFFILIATE PARTICIPATION 1972 (1969) TOYOTA OPERATION STARTS (COMPANY ESTABLISHED) 5.107 2022 SALES (VEH.) 66.345 2022 CPUS (VEH.) / BPUS (VEH.) 12 DEALER NETWORK (OUTLET QTY) 670 EMPLOYEES (QTY) TOYOTA AND LEXUS BRANDS It was something terrible because this TVIZIRXIH XLI(MWXVMFYXSV JVSQTE]MRKWYTTPMIVW ERHQIIXMRK XLISFPMKEXMSRW XS Ɵnancial institutions. Finally in 1985 and thanks to the DisXVMFYXSVŜWI\XVESVHMREV]IơSVXWFIXXIVXSWE] EPQSWXYRFIPMIZEFPIIơSVXWXLI]GSQTPIXIH XLIWIXXPIQIRXSJEPPXLIMVHIFXWFIJSVIXLI established time. In this way, they managed XSWSVXSYXXLI[SVWXGVMWMWXLI]LEHXSJEGI FROM PARAGUAY %RH XLEX GSRƟVQIH XLEX Ş+SH LIPTW XLSWI[LS LIPTXLIQWIPZIWş8LI]TVSXIGXIHXLIQWIPJYRHIV a cardinal premise: to have great dreams but to FIQIXMGYPSYWMR XLIMV JYPƟPPQIRX 8LIKSEPW EVI achieved one step at a time. 1V 2ES]YOM 8S]SXSWLM HMWXVMFYXSV JSYRHIV ERH CEO until 2009
01 02 03 04 TLAC (01) ESG Plastic cups against cancer. (02) ESG School supplies donation. (03) ToyoXSWLM JEQMP] (04) Kinto launching event. (05) Lexus opening ceremony with TLAC authorities. 47 New headquarters opening ceremony. 05 TSSD Country Speclists team. Thank you very much to Toyotoshi S.A. ')3 ERH JEQMP] XS NSMR SYV (MWXVMFYXSV 'SRvention in Japan. We would like to take this opportunity XS GSRKVEXYPEXI 87%QIQFIVW JSV XLIMVKVIEX achievements last year. Not only you reached the best year sales ever, but also you were able to achieve a gold price in DAP. We know EFSYX EPP ]SYV WXVSRK IơSVX ERH XIEQ[SVO Keep always in mind to give the best experience to our customers. We hope you enjoy next day’s activities as One Toyota Family!
48TLAC FROM PERÚ THE BEGINNING -Rffl8S]SXEHIP4IVY 8(4 [EWJSYRHIH [MXL GSRXVMFYXMSRW JVSQ 1MXWYM 'S Ltd, Toyota Motor Co. Ltd., and Toyota Motor Sales Co. Ltd. (The last two companies EVIXLITVIHIGIWWSVSJ81' -Rfflfl8(4 WXEVXIHXLIEWWIQFP]SJ'/(MRXLI:IRXEnilla Assembly Plant. Stout, Land Cruiser FJ, Corona, Daihatsu 360cc, and Hilux were TVSHYGIHHYVMRK]IEVWSJLMWXSV]ERHXLI plant stopped operations in 1998, with a toXEPSJffiffiYRMXWEWWIQFPIH8LILMKLIWX sales were achieved in 2013, with 38,203 units sold. TDP maintains the No1 market WLEVI JSV XLI WX GSRWIGYXMZI ]IEV JVSQ 1992 to 2022. TOYOTA DEL PERÚ S.A. TMC 49.8%, MBK 49.8%, LOCAL 0.4% OWNER / AFFILIATE PARTICIPATION 1965 (1965) TOYOTA OPERATION STARTS (COMPANY ESTABLISHED) 34.986 2022 SALES (VEH.) 281.052 / 27.326 2022 CPUS (VEH.) / BPUS (VEH.) 51 DEALER NETWORK (OUTLET QTY) 179 EMPLOYEES (QTY) TOYOTA / LEXUS / HINO BRANDS In the early 80s, there was strict price control by the government. Toyota requesXIHKSZIVRQIRXTIVQMWWMSRJSVETVMGIMRGVIEWIFYX XLI(ITYX]1MRMWXIVSJ*MRERGI VINIGXIH MX WE]MRK Ş6MGL .ETER WLSYPH WIPPEơSVHEFPI GEVW XS4SSV4IVYş%JXIVE long discussion, a TMC expatriate invited him to his house in Japan, which was an old company apartment with a tiny space X]TMGEP .ETERIWIPMJIWX]PI 8LEROW XS XLMW +IRGLM+IRFYXWYƟREPP](ITYX]1MRMWXIV [EWGSRZMRGIHŞ3/.ETERIWIEVIRSXWS rich. I permit a price increase”. Thus, TDP survived the crisis.
TLAC 49 4IVYMWEGSYRXV]SJKEWXVSRSQ]'IZMGLIMWSRI SJX]TMGEPJSSHW TDP team and TSSD country specialists. 8LERO]SYJSV]SYVWXVSRKWYTTSVXEP[E]W;I EVILETT]ERHTVSYHSJFIMRKTEVXSJ 8IEQ 4IVYXLEXLEWPSRKLMWXSV]ERHPSXWSJEGLMIvements. Our challenge continues. Let’s keep [SVOMRKXSKIXLIVJSVJYVXLIVKVS[XLSJ8S]SXE FYWMRIWWERHQSVIWQMPIWSJEPP8S]SXEJEQMP] and customers in Peru. (01) TMC visit Peru in 1994. (02) Mr. Tomita JSVQIVTVIWMHIRXSJ8(4 JVSQfflfflfl[MXL1V Ohki. (03) Toyota Dream Car Contest (04) New RX launching. (05) Dealer Convention. 02 01 03 05 04
50 THE BEGINNING Toyota was introduced in Trinidad & Tobago almost 60 years ago in 1965 by Amar Auto Supplies. In 1995 Toyota TriniHEH8SFEKS0MQMXIH 8880 [EWJSVQIH when Toyota Tsusho Corporation took S[RIVWLMTSJXLISTIVEXMSRW8880LEW employees with two 3S operations, one in Barataria and the other in San Fernando. Today, in addition to Toyota vehicles, parts, and services, TTTL represents Hino ERH8S]SXE*SVOPMJXSơIVMRKERI\XIRWMZI PMRIYTSJQSFMPMX]TVSHYGXWERHWIVZMGIW XS FSXL MRHMZMHYEP GYWXSQIVW ERH ƠIIX operators. TTTL is also working to expand QSFMPMX] SơIVMRKW XLVSYKL XLI VIGIRX PEYRGLSJ8+31SFMPMX]7IVZMGIW[MXLER MRMXMEPJSGYWSRGEVWLEVMRK -R8S]SXEVIKEMRIHXLIJMVWX position in the Trinidad & Tobago market, achieving a 17.6% share, and they started 2023 with strong momentum. 8LIMWPERHSJ8VMRMHEHMWJSGYWIHSR commercial and industrial activities, especially oil and gas production, while the MWPERH SJ 8SFEKS MW TVMQEVMP] JSGYWIH SR tourism. Trinidad & Tobago is also known JSVMXWPMZIP]GEVRMZEPGIPIFVEXMSRWWSGEQYWMGERHHMZIVWIQM\SJGYPXYVIWERHLMWXSV] TLAC TOYOTA TRINIDAD AND TOBAGO, LTD. TOYOTA TSUSHO CORPORATION, JAPAN OWNER / AFFILIATE PARTICIPATION 1965 (1995) TOYOTA OPERATION START (COMPANY ESTABLISHED) 1.714 2022 SALES (VEH.) 15.702 / 394 2022 CPUS (VEH.) / BPUS (VEH.) 2 DEALER NETWORK (QTY) 200 EMPLOYEES (QTY) TOYOTA | HINO | TOYOTA FORKLIFT BRANDS FROM TRINIDAD AND TOBAGO -R.YP]SJffi1V-RSYIWERZMWMXIH TTTL, providing his and TMC’s continued support and encouragement. He also graciously participated in handing out E[EVHW XS WXEơQIQFIVW JSV VIGSKRMXMSR SJKVIEXWIVZMGI[LSKVIEXP]ETTVIGMEXIH his presence and kind words.