English for Everyone - Business English - Level 2 - Practice Book

Authors

Thomas Booth worked for 10 years as an English-language teacher
in Poland and Russia. He now lives in England, where he works
as an editor and English-language materials writer, notably
of course books and vocabulary textbooks.

Trish Burrow worked for seven years as a teacher and teacher
trainer in Poland and UK summer schools. After a year

working in a UK college as an ELT lecturer, she worked as an editor
of exams materials and then English-language teaching materials.

She lives in the UK and is a freelance writer and editor.

Course consultant

Tim Bowen has taught English and trained teachers in more than 30
countries worldwide. He is the co-author of works on pronunciation

teaching and language-teaching methodology, and author of
numerous books for English-language teachers. He is currently a
freelance materials writer, editor, and translator. He is a member

of the Chartered Institute of Linguists.

Language consultant

Professor Susan Barduhn is an experienced English-language
teacher, teacher trainer, and author, who has contributed to
numerous publications. In addition to directing English-language
courses in at least four different continents, she has been President

of the International Association of Teachers of English as
a Foreign Language, and an adviser to the British Council
and the US State Department. She is currently a Professor
at the School for International Training in Vermont, USA.

ENGLISH

FOR EVERYONE

PRACTICE BOOK LEVEL

BUSINESS ENGLISH

Contents

Project Editors Lili Bryant, Laura Sandford How the course works 8
Art Editors Chrissy Barnard, Paul Drislane, Michelle Staples 12
Introductions
Editor Ben Ffrancon Davies 16
Editorial Assistants Sarah Edwards, Helen Leech New language Present simple and continuous
Illustrators Edwood Burn, Michael Parkin, Gus Scott Vocabulary Etiquette for introductions 20
New skill Introducing yourself and others 22
Managing Editor Daniel Mills
Managing Art Editor Anna Hall Getting to know colleagues 26
Audio Recording Manager Christine Stroyan
New language Past simple and past continuous 30
Jacket Designer Ira Sharma Vocabulary Sharing past experiences 32
Jacket Editor Claire Gell New skill Talking about past experiences

Managing Jacket Editor Saloni Singh Vocabulary
Jacket Design Development Manager Sophia MTT Departments and roles

Producer, Pre-production Andy Hilliard Talking about changes
Producer Mary Slater
New language “Used to,” “be / get used to”
Publisher Andrew Macintyre Vocabulary Small talk
Art Director Karen Self New skill Talking about changes at work

Publishing Director Jonathan Metcalf Delegating tasks

DK India New language Modal verbs for obligation
Senior Managing Art Editor Arunesh Talapatra Vocabulary Delegation and politeness
New skill Delegating tasks to colleagues
Senior Art Editor Chhaya Sajwan
Art Editors Meenal Goel, Roshni Kapur Vocabulary Money and finance
Assistant Art Editor Rohit Dev Bhardwaj
Illustrators Manish Bhatt, Arun Pottirayil, Writing a report

Sachin Tanwar, Mohd Zishan New language Past perfect and past simple
Editorial Coordinator Priyanka Sharma Vocabulary Formal business English
Pre-production Manager Balwant Singh New skill Writing reports
Senior DTP Designers Harish Aggarwal, Vishal Bhatia

DTP Designer Jaypal Chauhan

First published in Great Britain in 2017 by
Dorling Kindersley Limited

80 Strand, London, WC2R 0RL

Copyright © 2017 Dorling Kindersley Limited
A Penguin Random House Company
10 8 6 4 2 1 3 5 7 9
001–296906–Jan/2017

All rights reserved.
No part of this publication may be reproduced, stored
in or introduced into a retrieval system, or transmitted,
in any form, or by any means (electronic, mechanical,
photocopying, recording, or otherwise), without the prior

written permission of the copyright owner.

A CIP catalogue record for this book
is available from the British Library.

ISBN: 978-0-2412-7515-3

Printed and bound in China

A WORLD OF IDEAS:
SEE ALL THERE IS TO KNOW

www.dk.com

Making apologies 36 Describing a product 56

New language Present perfect continuous New language Adjective order
Vocabulary Apologies Vocabulary Opinion and fact adjectives
New skill Apologizing on the telephone New skill Describing a product

Vocabulary 40 Vocabulary 60
Communication technology Marketing and advertising 62

Making plans by email 42 Marketing a product

New language Email language New language Adjectives and adverbs
Vocabulary Meetings and workshops Vocabulary Descriptive adjectives
New skill Making plans New skill Modifying descriptions of products

Keeping clients informed 44 Advertising and branding 65

New language Continuous tenses New language Intensifiers
Vocabulary Arrangements and schedules Vocabulary “Enough,” too,” “so,” and “such”
New skill Keeping clients informed New skill Adding emphasis to descriptions

Informal communication 47 Advice and suggestions 68

New language Phrasal verbs New language Modal verbs for advice
Vocabulary Arrangements and plans Vocabulary Workplace pressures
New skill Keeping co-workers informed New skill Giving advice

Vocabulary Production 50 Vocabulary 72
Management, leadership, and skills 74
Describing a process
52
New language The passive voice
Vocabulary Processes and manufacturing Talking about abilities
New skill Discussing how things are done
New language Modal verbs for abilities
Vocabulary Workplace skills
New skill Describing abilities

Comparing and contrasting 78 Vocabulary 102

New language Discourse markers Industries and professional attributes
Vocabulary Teamwork and team building
New skill Expressing your ideas Job descriptions 104

Planning events New language Articles
82 Vocabulary Job descriptions and applications
New language Verb patterns
Vocabulary Corporate entertainment New skill Describing a job
New skill Talking about business events
Applying for a job 107
Vocabulary Meetings 110
New language Dependent prepositions 114
What people said 86 Vocabulary Cover-letter vocabulary

New language Reported speech New skill Writing a cover letter
Vocabulary Meetings
New skill Reporting what someone said 88

What people asked Job interviews

New language Reported questions New language Relative clauses
Vocabulary “Have,” “make,” “get,” “do” Vocabulary Job interviews
New skill Reporting what someone asked New skill Describing your achievements in detail

Reporting quantities 92

New language “Few,” “little,” and “all” Vocabulary Business idioms
Vocabulary Meetings
New skill Talking about quantity Working relationships 116

Checking information New language Three-word phrasal verbs
96 Vocabulary Social media
New language Subject questions, question tags
Vocabulary Polite checks and echo questions New skill Social networking
New skill Checking information
Career outcomes 120

New language Modal verbs for possibility
99 Vocabulary Career development

New skill Talking about the future

Vocabulary 124

Office and presentation equipment

Structuring a presentation 126 Discussing conditions 144
148
New language Signposting language New language Conditionals 152
Vocabulary Presentation equipment Vocabulary Negotiating and bargaining
New skill Structuring a presentation New skill Discussing possibilities

Developing an argument 129 Discussing problems

New language Useful presentation language New language Third conditional
Vocabulary Presentations Vocabulary Workplace mistakes
New skill Developing an argument New skill Talking about past mistakes

Pitching a product 132

New language Comparatives and superlatives Answers
Vocabulary Product marketing
New skill Comparing products

Talking about facts and figures 135

New language Collocations
Vocabulary Business trends
New skill Describing facts and figures

Plans and suggestions 138

New language Indirect questions
Vocabulary Business negotiations
New skill Negotiating politely

Emphasizing your opinion 142

New language Discourse markers for emphasis
Vocabulary Workplace disagreement
New skill Emphasizing your opinion

How the course works

English for Everyone is designed for people who want to teach Job interviews MATCH THE BEGINNINGS OF THE SENTENCES TO THE CORRECT ENDINGS
CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE
themselves the English language. The Business English edition In a job interview, it is important to describe your New language Relative clauses
achievements in a specific and detailed way. You Vocabulary Job interviews
can use relative clauses to do this. New skill Describing your achievements in detail

covers essential English phrases and constructions for a wide KEY LANGUAGE DEFINING RELATIVE CLAUSES

Defining relative clauses give essential
information that helps to identify a person
or thing. Here, the defining relative clause
gives essential information about a thing.

range of common business scenarios. MAIN CLAUSE DEFINING RELATIVE CLAUSE

Unlike other courses, English for Everyone In defining relative clauses, this is
the relative pronoun for things.

Here, the defining relative clause gives DEFINING RELATIVE CLAUSE
essential information about people.
uses images and graphics in all its learning Job interviews
and practice, to help you understand and MAIN CLAUSE

REWRITE THE SENTENCES, CORRECTING THE ERRORS

In a job interview, it is important to describe your New language Relative clauses This relative pronoun is
achievements in a specific and detailed way. You can Vocabulary Job interviews used for people.
use relative clauses to do this. New skill Describing your achievements in detail
The defining relative clause can also
go in the middle of the main clause.

CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE

remember as easily as possible. The best MAIN CLAUSE DEFINING RELATIVE CLAUSE RETURN TO MAIN CLAUSE

way to learn is to work through the book 126 127

126-131_EFE_Business_B2_talking_about_your_experiences_unit32.indd 126 25/08/2016 16:55 126-131_EFE_Business_B2_talking_about_your_experiences_unit32.indd 127 COURSE BOOK25/08/2016 16:55

in order, making full use of the audio LISTEN TO THE AUDIO, THEN NUMBER THE PICTURES IN THE ORDER
available on the website and app. Turn to THEY ARE DESCRIBED

MATCH THE BEGINNINGS OF THE SENTENCES TO THE CORRECT ENDINGS

the practice book at the end of each unit

to reinforce your learning with additional 110 111 PRACTICE BOOK

exercises. 110-113_Unit_32_Job_Interviews.indd 110 26/08/2016 11:49 110-113_Unit_32_Job_Interviews.indd 111 26/08/2016 11:49

Unit number The book is divided Practice points Every unit
into units. Each practice book unit tests begins with a summary of
the language taught in the course book
the key practice points.
unit with the same number.

Getting to know colleagues FILL IN THE GAPS BY PUTTING THE VER
PERFECT SIMPLE

Talking about your past work experience is a good way New language Past simple and past continuous
to get to know your colleagues. Past simple and past Vocabulary Sharing past experiences
continuous tenses are often used to do this. New skill Talking about past experiences

MARK THE SENTENCES LISTEN TO THE AUDIO, THEN
THAT ARE CORRECT NUMBER THE PICTURES IN THE
ORDER THEY ARE DESCRIBED

Modules Each unit
is broken down into
modules, which should be
done in order. You can take
a break from learning after
completing any module.

16

8 016-019_Unit_02_Getting_to_know_colleagues.indd 16 26/08/2016 15:14 016-019_Unit_02_Getting_to_know_colleagues.indd 17

Vocabulary Throughout the book, Visual practice Images act as visual
vocabulary pages test your memory cues to help fix the most useful and
of key business English words and important English words and phrases
phrases taught in the course book. in your memory.

Vocabulary

COMMUNICATION TECHNOLOGY WRITE THE PHRASES FROM THE PANEL
UNDER THE CORRECT DEFINITIONS

RBS IN THE PRESENT 05/09/2016 14:13 040-041_Unit_09_Communication_Technology.indd 41 41

40 05/09/2016 14:13

040-041_Unit_09_Communication_Technology.indd 40 Audio support Most modules have
supporting audio recordings of native
17 English speakers to help you improve

26/08/2016 11:48 your speaking and listening skills.

FREE AUDIO
website and app
www.dkefe.com

9

Practice modules GRAMMAR VOCABULARY
Apply new language rules Cement your understanding
Each exercise is carefully graded to drill in different contexts. of key vocabulary.
and test the language taught in the
corresponding course book units. READING SPEAKING
Working through the exercises alongside Examine target language Compare your spoken English
the course book will help you remember in real-life English contexts. to model audio recordings.
what you have learned and become
more fluent. Every exercise is introduced LISTENING
with a symbol to indicate which skill is Test your understanding
being practiced. of spoken English.

Module number Every module is identified Exercise instruction Every exercise is
with a unique number, so you can easily introduced with a brief instruction,
locate answers and related audio. telling you what you need to do.

FILL IN THE GAPS BY PUTTING THE VERBS IN THE PRESENT
PERFECT CONTINUOUS

READ THE REPORT AND ANSWER Supporting graphics Visual
THE QUESTIONS cues are given to help you
understand the exercises.

Supporting audio This symbol shows
that the answers to the exercise are

Getting to know colleaguesavailable as audio tracks. Listen to them
after completing the exercise.

Talking about your past work experience is a good way New language Past simple and past continuous
RSEpWaRcIeTEfoTHr EwSrEiNtiTnEgNYCoEuS, aPrUeTTING THE WORDS IN TtoHgEetCtOo RknRoEwCyToOurRcDolEleRagues. Past simple and past Vocabulary Sharing past experiences
continuous tenses are often used to do this. New skill Talking about past experiences
encouraged to write your answers in
LISTEN TO THE AUDIO, THEN
the book for future reference. ListeningMeAxReKrcTiHsEe STEhNisTEsNymCEbSol NUMBER THE PICTURES IN THE
ORDER THEY ARE DESCRIBED
indicateTsHtAhTatAyRoEuCOshRoRuECldTlisten to

Sample answer The first question of an audio track in order to answer
each exercise is answered for you, to the questions in the exercise.

help make the task easy to understand.

CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE, THEN SAY THE
SENTENCES OUT LOUD

38 26/08/2016 11:48

036-039_unit_08_making_Apologies.indd 38 Speaking exercise This symbol indicates 151
that you should say your answers out
148-151_Unit_44_Discussing_problems.indd 151 loud, then compare them to model 26/08/2016 11:49

10 recordings included in your audio files.

16

016-019_Unit_02_Getting_to_know_colleagues.indd 16 26/08/2016 15:14

Audio Answers

English for Everyone features extensive An answers section at the back of the book lists the
supporting audio materials. You are correct answers for every exercise. Turn to these
encouraged to use them as much as you can, pages whenever you finish a module and compare
to improve your understanding of spoken your answers with the samples provided, to see how
English, and to make your own accent and well you have understood each teaching point.
pronunciation more natural. Each file can be
played, paused, and repeated as often as you Answers Find the
like, until you are confident you understand answers to every
what has been said. exercise printed at
the back of the book.

LISTENING EXERCISES
This symbol indicates that you should

listen to an audio track in order to
answer the questions in the exercise.

SUPPORTING AUDIO Exercise numbers
This symbol indicates that extra audio Match these numbers
material is available for you to listen to to the unique identifier
at the top-left corner
after completing the module. of each exercise.

FREE AUDIO Audio This symbol
website and app indicates that the
www.dkefe.com answers can also be
listened to.

11

Introductions

When you first join a company, there are many phrases New language Present simple and continuous
that you can use to introduce yourself. Other people Vocabulary Etiquette for introductions
may also use a variety of phrases to introduce you. New skill Introducing yourself and others

FILL IN THE GAPS USING THE WORDS IN THE PANEL

12

MATCH THE BEGINNINGS OF THE INTRODUCTIONS
TO THE CORRECT ENDINGS

READ THE ARTICLE AND ANSWER
THE QUESTIONS

13

REWRITE THE SENTENCES, CORRECTING THE ERRORS

14

CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE, THEN SAY THE
SENTENCES OUT LOUD

15

Getting to know colleagues

Talking about your past work experience is a good way New language Past simple and past continuous
to get to know your colleagues. Past simple and past Vocabulary Sharing past experiences
continuous tenses are often used to do this. New skill Talking about past experiences

MARK THE SENTENCES LISTEN TO THE AUDIO, THEN
THAT ARE CORRECT NUMBER THE PICTURES IN THE
ORDER THEY ARE DESCRIBED

16

FILL IN THE GAPS BY PUTTING THE VERBS IN THE PRESENT
PERFECT SIMPLE

17

MATCH THE BEGINNINGS OF THE SENTENCES TO THE CORRECT ENDINGS
READ THE ARTICLE AND
ANSWER THE QUESTIONS

18

CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE, THEN SAY THE
SENTENCES OUT LOUD

19

Vocabulary

DEPARTMENTS WRITE THE DEPARTMENTS FROM THE PANEL
UNDER THE CORRECT DEFINITIONS

20

ROLES WRITE THE WORDS FROM THE PANEL
UNDER THE CORRECT PICTURES

DESCRIBING ROLES WRITE THE PHRASES FROM THE PANEL
UNDER THE CORRECT DEFINITIONS

21

Talking about changes

There are many ways to talk about changes at work New language “Used to,” “be / get used to”
in the past and present. Many of the phrases include Vocabulary Small talk
“used to,” which can have several different meanings. New skill Talking about changes at work

MARK THE SENTENCES LISTEN TO THE AUDIO, THEN
THAT ARE CORRECT NUMBER THE PICTURES IN THE
ORDER THEY ARE DESCRIBED

22

REWRITE THE SENTENCES, PUTTING THE WORDS IN THE CORRECT ORDER

23

MATCH THE PAIRS OF PHRASES THAT MEAN THE SAME THING
MARK THE BEST REPLY TO EACH STATEMENT

24

CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE, THEN SAY
THE SENTENCES OUT LOUD

25

Delegating tasks

When things get busy, you may want to delegate tasks New language Modal verbs for obligation
to colleagues. To do this, different modal verbs are used Vocabulary Delegation and politeness
in English to show the level of obligation. New skill Delegating tasks to colleagues

MARK THE SENTENCES LISTEN TO THE AUDIO AND
THAT ARE CORRECT ANSWER THE QUESTIONS

A manager, Janice,
is giving tasks to
her assistant, James.

26

REWRITE THE SENTENCES, PUTTING THE WORDS IN THE CORRECT ORDER

27

MATCH THE BEGINNINGS OF THE SENTENCES TO THE CORRECT ENDINGS
READ THE ARTICLE AND
ANSWER THE QUESTIONS

28

RESPOND OUT LOUD TO THE AUDIO, FILLING IN THE GAPS
USING THE WORDS IN THE PANEL

29

Vocabulary

MONEY AND FINANCE WRITE THE PHRASES FROM THE PANEL
UNDER THE CORRECT DEFINITIONS

30

31

Writing a report

When writing a report, you may need to use different past New language Past perfect and past simple
tenses to show sequences of events. You may also need to Vocabulary Formal business English
use more formal phrasing. New skill Writing reports

FILL IN THE GAPS BY PUTTING THE VERBS IN THE PAST PERFECT
OR PAST SIMPLE

CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE

32

REWRITE THE SENTENCES, CORRECTING THE ERRORS

MATCH THE BEGINNINGS OF THE SENTENCES TO THE CORRECT ENDINGS

33

READ THE REPORT AND ANSWER THE QUESTIONS

34

MARK THE SENTENCES THAT ARE CORRECT
FILL IN THE GAPS USING THE WORDS IN THE PANEL

35

Making apologies

The present perfect continuous describes ongoing New language Present perfect continuous
situations in the past that may affect the present. It can Vocabulary Apologies
be used in apologies and to give reasons for problems. New skill Apologizing on the telephone

MARK THE BEST REPLY TO REWRITE THE SENTENCES,
EACH STATEMENT CORRECTING THE ERRORS

36

FILL IN THE GAPS USING THE PHRASES IN THE PANEL
CROSS OUT THE INCORRECT WORD IN EACH SENTENCE, THEN SAY THE
SENTENCES OUT LOUD

37

FILL IN THE GAPS BY PUTTING THE VERBS IN THE PRESENT
PERFECT CONTINUOUS

REWRITE THE SENTENCES, PUTTING THE WORDS IN THE CORRECT ORDER

38

LISTEN TO THE AUDIO, THEN NUMBER THE SENTENCES IN THE ORDER
YOU HEAR THEM

Jock Douglas calls his
suppliers to ask about an
order that he’s expecting.

READ THE EMAIL AND MARK THE CORRECT SUMMARY

Vocabulary

COMMUNICATION TECHNOLOGY WRITE THE PHRASES FROM THE PANEL
UNDER THE CORRECT DEFINITIONS

40

41

Making plans by email

English uses a variety of phrases to make and check New language Email language
plans with co-workers by email. It is important to Vocabulary Meetings and workshops
ensure that even informal messages are polite. New skill Making plans

MATCH THE BEGINNINGS OF THE SENTENCES TO THE
CORRECT ENDINGS

FILL IN THE GAPS USING THE WORDS IN THE PANEL

42

REWRITE THE SENTENCES, CORRECTING THE ERRORS
READ THE EMAIL AND MARK
THE CORRECT SUMMARY

Keeping clients informed

Use the present continuous to inform clients about New language Continuous tenses
current situations and future arrangements. Continuous Vocabulary Arrangements and schedules
tenses can also soften questions and requests. New skill Keeping clients informed

REWRITE THE PRESENT CONTINUOUS SENTENCES, CORRECTING
THE ERRORS

LISTEN TO THE AUDIO AND MARK WHETHER THE ACTIVITY IN EACH
PICTURE TAKES PLACE IN THE PRESENT OR THE FUTURE

Present Future Present Present Future
Future Present
Future

Future

44 Present

READ THE CLUES AND WRITE THE WORDS FROM THE PANEL IN THE
CORRECT PLACES ON THE GRID

ACROSS
DOWN

MARK THE MOST POLITE SENTENCE IN EACH PAIR

45

REWRITE THE SENTENCES, PUTTING THE WORDS IN THE CORRECT ORDER
READ THE EMAIL AND ANSWER
THE QUESTIONS

46

Informal communication

Phrasal verbs have two or more parts. They are often New language Phrasal verbs
used in informal spoken and written English, in things Vocabulary Arrangements and plans
such as messages and requests to co-workers. New skill Keeping co-workers informed

CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE

FILL IN THE GAPS USING THE PHRASAL VERBS IN THE PANEL

47

REWRITE THE SENTENCES LISTEN TO THE AUDIO AND
BY CHANGING THE POSITION ANSWER THE QUESTIONS
OF THE PARTICLE
It is Jack’s first day back at
work after his vacation. His
co-worker Amanda calls him.

48

CROSS OUT THE INCORRECT WORDS IN EACH SENTENCE, THEN SAY THE
SENTENCES OUT LOUD

FILL IN THE GAPS USING THE PHRASES IN THE PANEL

49

Vocabulary

PRODUCTION WRITE THE PHRASES FROM THE PANEL
UNDER THE CORRECT DEFINITIONS

50