Portfolio

Nationwide Insurance
Willie J. Spivey II

Nationwide Insurance
Resume

Willie J. Spivey II

[email protected] *965 Eisenhower Ct. * Newark, Ohio 43055 * 740-814-7130

Career Profile

Responsible, passionate and self-motivated Non-Injury Liability adjuster with strong interpersonal, verbal and written communication skills.
Outstanding multi-tasking abilities and strong organizational talents.

Skills and Involvements

Habitat for Humanity, volunteer for Habitat for Humanity in restoring a home in January, 2017
United Way Campaign, United Way Campaign Volunteer with Office of Corporate Citizenship since August, 2016 to August,

2017
Living Water of Ohio, Living Water of Ohio volunteer representative for Zimbabwe, Africa medical mission trip August,

2017
Bravo Award, Received award for “Nationwide Values” for October of 2018

Professional Experience

NATIONWIDE INSURANCE, Grandview, Ohio July 2013 – Present
•Quickly and effectively handle to conclusion all claims with little to no oversight with continuous customer service
•Demonstrate familiarity and adhere to honest claims practices.
•Display the ability to meet customer needs professionally and provide ideal service by informing customers in a
timely manner.
•Regularly display knowledge of insurance policies, practices and procedure while applying appropriate coverage
and endorsements when appropriate.
•Exceptional knowledge of claims systems.
•Demonstrate analytical and negotiation skills needed to make decisions in such areas of coverage, procedures,
laws, policy exclusions and exceptions.
•Exhibit exceptional organizational skills to effectively prioritize and maintain complex workloads.
•Take pride in written and vocal communication skills required to effectively converse with policyholders,
claimants, attorneys, agents, and the general public.
•Effectively resolve conflicts, all the while delivering an “On Your Side” approach.
•Practice and enforce Nationwide's vision of effectively managing our expenses through diligence, efficient
alternatives and well thought out processes.

THE LIMITED BRANDS, Columbus, Ohio October 2010 – July 2013
• Managed the daily operations for The Limited Outbound Store Put and Cart Prep teams to achieve targeted
productivity as a Group Lead.
• Strategized with the Leadership team to successfully achieve productivity goals.
• Identified, developed and retained top level talent to ensure staffing needs are consistently met.
• Proven ability to prioritize, multi-task and problem solve through conflict and time pressing situations.
• Self-motivated myself to actively participate in a Self-Career Development plan.
• Trained in Crucial Conversations to manage and coach in conflicting situations between employees and peers.

Education

The Ohio State University Columbus, OH
Bachelor of Science
December, 2009

Nationwide Insurance
Accolades

Reason for Recognition: Nationwide Values

To: Willie J Spivey

Willie, Thank you on your hard work and attention on claim# 512984-GH. The customer had some
concerns regarding the amount of the estimate he received from our property division. Initially the
customer had some concerns about disparities between our estimate and his contractor's estimate,
you along with your manager were able to jump in and ease his concerns and recover his claim
experience. Thank you! Jamie

From: Jamie T Wong
Received On 10/18/2018



Reason for Recognition: Nationwide Values

To: John O'Neil, Willie J Spivey

Thank you John and Willie for helping make Cupcake Wars a success. Your organization and sales
skills enabled us to allow the Mid-Ohio Food Bank to distribute $2770.00 worth of groceries to those
hunger in the Columbus area. Thanks for helping the event run so smoothly.

From: Cynthia L Wegner
Received On 05/11/2017

Reason for Recognition: Nationwide Values
To: Willie J Spivey
The other day I needed help with a risk report and Will stepped up and offered his assistance. I just
wanted to share how much I appreciate him always being willing to help with things. Will is a true
team player and a pleasure to work with!

From: Stephanie M Nicholson-Gregg
Received On 01/06/2017