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Published by cduran, 2019-12-16 19:32:24

Fever Tree PD Manual

2020 PD opportunities

MISSION -​ TO COMBINE THE HIGHEST QUALITY NATURALLY SOURCED
INGREDIENTS WITH EXPERT MANUFACTURING TECHNIQUES TO PRODUCE AN

UNRIVALLED DRINKS EXPERIENCE

2020

Employee Professional
Development Manual

“Over the long run, superior performance depends upon superior learning.” Peter Senge-

Table of Contents:

I. Onboarding for New Employees…………………………………...pages 2-5
II. Office Software Training………………………………...…………..page 6
III. Customer Service……………………………………………………..pages 7-8
IV. Leadership……………………………………………………………...pages 9-17
V. Toastmasters…………………………………………………………...pages 18-24
VI. Financial Acumen………………………………………….…………..page 25-26

1

KANTOLA

Course Offerings:

Onboarding for New Employees

Workplace Ethics
Ethics matter — not just big scandals, but the small everyday decisions that add up, too.
This pair of award-winning videos follows four realistic scenarios that raise awareness,
provide a framework for ethical decision making, and will help create a company that all
employees can be proud of.

https://youtu.be/8IsbLPJMwb4

The Drug-Free Workplace: Setting the Standard
The widespread use and acceptance of alcohol and drugs in society has had an impact
on the workplace—and created special challenges for both employees and managers.
https://www.kantola.com/Training_Videos/Drug-Free-Workplace-clip-3_485.mp4

Harassment and Diversity: Respecting Other’s Differences
Co-developed with Littler, Kantola is proud to present an engaging online experience

that combines compelling story-based video scenarios, micro-learning,
thought-provoking interactive games, exercises, legal instruction and more. Meets or
exceeds all New York City and State regulations. We go beyond compliance to produce

award-winning courses that captivate your employees and effect real change.​
https://www.youtube.com/watch?time_continue=7&v=1k08sm-aLOc&feature=emb_logo

2

Bullying and Respect in the Workplace

Bullies often act just under the radar, denying their hostile intent or shrugging off their
behaviors as humorous or insignificant. What do you do if you’re the supervisor or
manager of a problem employee, or what if you are the target of bullying behavior,
yourself? Use these programs to learn how to stop bullying behavior and turn a
dysfunctional environment into a healthy, productive and pleasant place to work.
https://www.kantola.com/Training_Videos/bullying-emp-preview_471.mp4

Social Media at Work
Social media is everywhere — including our workplaces. While it can serve useful
business purposes, it can also open the door to hackers, circulate rumors and abusive
comments, create public relations nightmares, and be a real drag on productivity.

Alert your employees to online hazards and show them how to use social media
wisely and appropriately.

Social media is everywhere—including our workplaces. While it can serve useful
business purposes, it can also open the door to hackers, circulate rumors and abusive
comments, create public relations nightmares, and be a real drag on productivity. This
award-winning video will help!

Dramatic scenes filmed on location in a variety of industries show:

● A receptionist’s computer is hacked
● A waiter posts a photo from behind-the-scenes
● An office worker snipes at a coworker through social media
● Text messages are used to pursue an unwelcome romantic interest
● Trade secrets are released before a new product launch
● Social networking and online video games create more work—and

resentment—for coworkers
Technology cannot be avoided—few of us could get our jobs done without it. But it
needs to be used wisely and appropriately. h​ ttps://youtu.be/sZmWypdmKHw

3

When the Phone Rings
When the phone rings, your employees have only a few seconds to set a tone. Make
sure your telephone customer service employees are ready for business.
Use this telephone skills video to train your employees so they can consistently
provide the best customer service over the telephone.

Great telephone service doesn't have to be a thing of the past. Even with the
widespread use of email and the Internet, your customers still want to be able to call
sometimes and reach a live person. And how that call is handled still makes a huge
difference to the success of your organization.

Teach the ABC's of telephone courtesy:
● Customer service etiquette.
● Taking an accurate message.
● Handling transfers and multiple lines.
● Voice mail and leaving a message.
● Problem calls.

Those who answer the phones are speaking for everyone in your company. This
telephone training DVD or online teaches the kind of telephone customer service that
tells customers, patients, clients or consumers: "We care about your call."
https://youtu.be/gYCjmaDn0O4

4

Professional Email Etiquette
No matter how long you’ve been using email, you’ll learn some very important
guidelines in this video—guidelines that will protect you from catastrophes and ensure
your messages are professional, every time. T​ his email etiquette training will help
you and your employees avoid embarrassing errors and make your be
impression on customers and colleagues.

In spite of texting and other informal means of communication, business
correspondence still counts. And email is still the preferred method of contact for
sharing information and resolving problems. The impression you leave with others about
the quality of your organization and your own personal competency is largely based on
the courtesy and professionalism of your email correspondence.
Use this email skills video to learn about:

● Email etiquette and best practices.
● Openings and closings.
● Proper formatting and subject lines.
● Grammar and punctuation.
● Writing “bad news” emails.
● Email customer service.

No matter how long you’ve been using email, you’ll learn some very important
guidelines that will improve communication, protect you from catastrophes, and ensure
your messages are professional every time.
https://youtu.be/cQvUehw1JuY

5

Office Software Training:

Interactive features that include exercises, simulations, and an adaptive study guide
review that helps you focus where you need it most. Learning is enhanced by a
glossary, reports and scoring, and a Pre-Test and Post-Test to help you determine what
you need to study, and then let you know how much you’ve improved!
Word:​ Advanced formatting, tables, mail merge, charts, templates and more.
Access: ​Strengthen your data organization capabilities, and learn about creating,
maintaining and utilizing relational databases.
Powerpoint: ​Produce sharp, compelling presentations and collateral: templates,
importing, graphics, shapes, tables, sound, video and more.
Outlook: ​Get control of your inbox and make organization a breeze: contacts,
calendars, tasks, journals, notes, mail merge, archives and more.
Excel: Spreadsheet fundamentals and beyond: borders, charts, ranges, lists,
look-ups, financial functions, macros and more

6

Customer Service:

Customer Service: The Telephone Connection
Excellent telephone customer service doesn’t just happen.
https://www.kantola.com/Training_Videos/CSTC%20Clip%201a_443.mp4

Listening Under Pressure
It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred
other things. Good listening skills are essential for meeting customer needs—and
ensuring a positive experience with your organization. L​ ife is full of distractions, and
the work environment is no exception — especially when you're dealing with
customers.
It's easy to get sidetracked by coworkers, cell phones, other customers, and a hundred
other things. G​ ood listening skills​ are essential for meeting customer needs—and
ensuring a positive experience with your organization.

● Attentive—​ make the customer your first priority.
● Active​—ask questions that address the clients' concerns.
● Objective—​ keep an open mind and avoid jumping to conclusions.
Used individually or in combination, these skills will help you treat your customers with
the respect they deserve. This customer service training video, perfect for training your
front-line staff, is just as useful for long-term employees as it is for new hires.
https://youtu.be/RzeFnABaZBI

7

The ART of Customer Service
Excellence in customer service boils down to three basic ideas: give customers the
attention they want, the respect they deserve, and the time to answer their questions
and take care of their needs. ​This customer service video offers fun and
easy-to-remember guidelines to increase customer satisfaction.
Restaurant waiter Rick thinks he's great at customer service. But in actuality, he's
forgetful, neglects his customer's needs, and he's a klutz. Rick soon learns that there
really is an ART to customer service:

● A​ttention—make the customer feel like they're your first priority.
● Re​ spect—recognize the customer's value.
● T​ime—take enough time to satisfy the customer.

It seems so simple, yet today's customers generally feel that service has gotten worse.
Use this customer service video to bring the message home to your employees and
make it stick: customer service is an ART.
https://youtu.be/fOiYfTPeHUc

Customer Service Counts

Your business or organization wouldn’t exist without your customers.
https://www.kantola.com/Training_Videos/CSC%20Clip%201_442.mp4

Dealing with the Irate Customer

Angry customers hurt your company's image, disrupt your workday, and cost your
company business. Learn simple communication techniques that will help employees
resolve disputes and calm angry customers quickly and professionally.
https://www.kantola.com/Training_Videos/irate-customer_63.mp4

8

Leadership:

Leadership at Every Level

Imagine if all your good managers become great leaders. Learn how setting and
subordinates determine which management style is most appropriate for your situation.
This leadership training course demonstrates successful management
techniques AND shows how to develop a leadership style that inspires loyalty
and respect.
Imagine if all your good managers become great leaders. When you have leaders at all
levels, and not just at the top, productivity climbs and the atmosphere improves
throughout your organization.
This leadership training video begins by demonstrating four successful management
styles: direction, influence, collaboration, and delegation. It then explains how your
setting and your subordinates determine which management style is most appropriate
for your situation -- and the need to adapt to changing circumstances.

9

FEVER-TREE COMMITS £1 MILLION TO COMBAT MALARIA 

Leaders need to:
● Take initiative
● Treat everyone fairly
● Embrace change
● Develop their people
● Admit their mistakes
● Build a community

Leadership takes more than good management. And there's no better time than right
now for you to take it to the next level.
https://youtu.be/UPsUkX4i0WA

10

The Well-Managed Meeting
Use this best-selling video to learn how to run a meeting well, and set a company-wide
standard for meetings that reach their goals—and end on time.

Set a company-wide standard for meetings that reach their goals—and end on
time.
H​ ow often have you asked someone how the meeting went, only to hear: a total waste
of time! Yet meetings can be a powerful business tool, bringing people together to solve
problems, share ideas, or focus everyone's efforts on a common goal. Learn how to
avoid the common pitfalls that often derail meetings, as well as proven methods that
can have a dramatic impact on the effectiveness of your meetings.

Advance preparation:

● Define specific goals
● Create a clear agenda
● Provide materials upfront
● Set expectations

Meeting management:
● Stick to your agenda
● Guide participation
● Control problem attendees
● End on time

You’ll learn how being properly prepared allows you to encourage engagement and
teamwork while keeping the meeting on time and on track. And you’ll see specific
techniques for a variety of specialized situations, including remote online meetings.
We're all busy these days and we can't afford to waste our time with nonproductive
meetings.

https://youtu.be/Bn3N7j0BkzU

11

Time Management (for Managers)
Overworked? Overwhelmed? You're not alone. Learn practical tools for getting a handle
on your workday and your employees. After all, as a manager, you don't only get paid
for what you do—you get paid for what your people do. T​ his time management video
gives you practical tools for getting a handle on your workday so you can get
what YOU want out of life.
Overworked? Overwhelmed? You're not alone. All of us are looking for success and
satisfaction, one way or another. And a little peace and quiet wouldn't hurt, either! But
that's not so easy nowadays, with more and more demands for your time, both at work
and at home. Especially if you're a manager.
Time management training tips:

● Prioritize, plan—and stick to it!
● Single out the truly important from the merely urgent.
● Focus on the activity with the biggest payoff.
● Take action now based on results in the future.
● Set goals that can be achieved—and are worth achieving!
As a manager, you don't only get paid for what you do—you get paid for what your
people do. This time management training video explains the "People Paradox": how to
give your people the support they need to do their jobs, while at the same time
accomplishing the tasks you're personally responsible for. And you'll also learn how to
avoid taking back tasks you thought you had already delegated!
https://youtu.be/9lm8ZwFQD-M

12

Conflicts in the Workplace

While acknowledging common sources of conflict, this entertaining video provides eight
specific and reliable skills that help you put aside your differences, control your
emotions, and move forward.
Use this conflict management video to reduce workplace conflict and help
employees learn conflict resolution skills that improve collaboration, compromise
and creativity.
Constructive disagreement can add value, as employees compromise and reach better
decisions based on input from others.
But conflict becomes ​destructive​ when anger, jealousy, and other strong emotions turn
the focus away from problem-solving and toward personal attacks. Destructive conflict
can ruin relationships among workers, interfere with productivity, destroy teamwork, and
contribute to employee absenteeism and turnover.
Conflict management training skills:

● Responding with empathy
● Active listening
● Setting a limit
● Finding something to agree with
● Using “I” language instead of “You” language
● Disengaging to cool off
● Appealing to mutual self-interest
● Attacking the problem, not the person

There will always be conflict. The secret is learning to manage it successfully. Doing so
empowers you to take control of your life—and career.
https://youtu.be/WxqLZqD76q4

13

Conflicts in the Workplace: Sources & Solutions

Learn eight specific and reliable skills that will help resolve conflicts successfully.
https://www.kantola.com/Training_Videos/resolving-workplace-conflicts_355.mp4

The Power of Positive Discipline
This award-winning employee discipline program gives managers six steps of positive,
progressive discipline which begin with coaching and escalate to stronger measures
only as needed to solve the problem. ​Use the six-step process in this positive
discipline video to turn problem employees into valuable contributors.
You have a discipline problem with an employee. You've tried looking the other way.
You've tried gentle reminders. Maybe you've even tried getting mad. Nothing changed.
So now what do you do? How do you handle the situation in the best possible way for
the employee and for your organization?

You'll see the best ways to:
● Clarify what's expected.
● Convince the employee that change is necessary.
● Get the employee's agreement to change.
● Come up with an action plan together.

This process is not intended as punishment. Instead, these steps help employees
satisfy expectations—and possibly save their jobs. And if they do not have a
commitment to improving, you will know that you have given them a fair and legal
opportunity.
The progressive steps illustrated in this positive discipline video can make working with
employees to help them improve their job performance a rewarding part of any
manager's or supervisor's job.
https://youtu.be/o5aSlOYwfSE

14

Legal Survival Skills for the Modern Manager

As a manager, you are expected to treat all of your employees evenhandedly and in
compliance with the law. This management training video explains the critical legal
issues that every manager needs to understand. ​Employment Laws: What
Supervisors Need to Know.​ It's a challenge to be a supervisor these days. You've got
to get the job done—often with fewer employees and a tighter budget. Plus, you're
expected to know exactly what to do or say every time a "people problem" comes up.
This manager and supervisor training video was created to help you find your way
through the maze of employment laws and regulations, while at the same time
maximizing the performance of your workers.

Knowledge of employment law, as well as solid principles of people management,
constitute basic survival training for every supervisor. While each day brings new
challenges, there are actions you can take not only to survive but to thrive, in the
modern workplace.

https://youtu.be/52QG9YfVigc

Performance Appraisals: Getting Results

Effective performance appraisals motivate your top employees to do even better and
they tell underperformers exactly what is expected and how to improve. Make sure your
performance appraisals increase productivity, resolve problems, and improve work
satisfaction—both for your employees and supervisors. ​Learn how to conduct
employee evaluations that bring out the best from your staff and tackle poor
performance before it becomes a habit.

Effective performance appraisals add value to your organization. They motivate your top
employees to do even better. And they tell under-performers exactly what is expected
and how to improve.

Unfortunately, performance appraisals are often regarded as mere formalities.
Performance reviews are sometimes administered late—or skipped altogether. Clear
guidance falls by the wayside, and halfhearted work goes unchallenged.

Learn:

● Critical elements to cover in your performance evaluation process.
● The advantages of sticking to a regular schedule.

15

● The importance of fairness and consistency.
● The nuts and bolts of formats and record-keeping.
● Methods of motivating the top producers.
● How to deal with underperformers.
● Skills for the face-to-face review meeting.
● The value of employee feedback.
This performance appraisal training course shows that effective reviews can increase
productivity, resolve problems, and improve work satisfaction—both for employees and
their managers.
https://youtu.be/NS6e-iCcU5o

Cyber Security: Self-Defense in the Digital Age
Narrated by Jesse Goldhammer of the UC Berkeley School of Information and Center
for Long-Term Cybersecurity, this course covers the most common and dangerous
threats you face in the virtual wbest practices you can implement today to help you and
your company stay safer online.

https://www.kantola.com/Training_Videos/CyberSecurity_Clip1_649.mp4

Diversity and Inclusion - A Step-By-Step Guide
Creating an inclusive environment in the workplace can be a challenge. Fortunately,
these programs teach skills that make it easier for everyone to be more open, more
respectful in our behavior, and more willing to help others get the job done.
https://www.kantola.com/Training_Videos/diversity-employees-clip2_574.mp4

16

Management & Leadership Skills for Supervisors
Both newly promoted supervisors and experienced managers could use help or a
refresher on understanding their people and knowing the right way to approach those
tough challenges that seem to come up on a daily basis in the workplace. W​ hat is it?

Narratives spoken from experience punctuate this feature-film quality production that
portrays the subtle but essential people skills that every great supervisor or leader must
have in order to manage their people the right way.

Who is it for?

Both newly promoted supervisors and experienced managers could use help or a
refresher on understanding their people and knowing the right way to approach those
tough challenges that seem to come up on a daily basis in the workplace.

What will you learn?

Supervisors will get “Power Tips” and learn the finer points and better ways to:

● Delegate and follow-up to make sure the job gets done
● Encourage high-achievers and coach under-performers
● Resolve conflicts and build teamwork
● Inspire employee engagement and stay calm in a crisis
● Communicate—and just as importantly, really listen
● Includes free electronic study guide and quick reference

https://youtu.be/6MiXJyK8I-s

How to Write and Deliver Great Speeches
The ability to engage, persuade and lead other people through public speaking is a
powerful skill. And the good news: Anyone can give great speeches. ​One of the most
powerful skills you'll ever use is your ability to inform, persuade and lead other
people through effective public speaking. And the good news is: anyone can do
it! ​The secret is to learn the basics, and then take the time to prepare and practice.
Watch your confidence grow along with your public speaking skills.

17

You'll learn:
● How to write a speech – tips for vivid and compelling speech writing.
● How to deliver a speech – specific presentation skills leading to a polished
delivery.
● Techniques for practicing that will improve the effectiveness of your talk.
● Proven strategies to control public speaking nervousness, so you will look
forward to – and enjoy – speaking opportunities.

Whether you'll be speaking to a large crowd in a huge auditorium, or a select few in the
confines of a business meeting or boardroom, you'll learn the techniques used by
exceptional speakers—public speaking techniques that will capture the attention and
respect of your audience. You'll also learn to overcome the all-too-common feelings of
nervousness and stage fright that might otherwise take the fun out of public speaking.
https://youtu.be/hjSOS2UWenw

Supply Chain Management

● The three stages of innovation: substitution, scale and structural effect.
● How the impact of the Internet on supply chain management has lead to business

opportunities far beyond supply chain integration.
● Examples of supply chain structural changes that resulted in important new profit centers.

Professor Lee argues that companies should not be satisfied with the substitution effect or the scale effect
when enjoying the benefits of the Internet on supply chain management. They need to identify

opportunities for structural changes to their supply chain, and enable those changes to take place. The
result will be new collaborative ventures, and can lead to entirely new product lines. Lee shows how

select companies have leaped ahead by encouraging the structural changes precipitated by integrating
supply chain management and the Internet.

18

Toastmasters Course Offerings

What is Toastmasters?
Do you want to practice public speaking, improve your communication and build
leadership skills?
Every journey has a destination. Your journey through Toastmasters—from delivering
speeches to acquiring leadership skills to mentoring others or even becoming a
professional speaker—will lead to a place of experience and confidence from which
you’ll turn goals into realities.
And you won’t be alone. Along the way, you’ll become a part of a supportive group of
people in your local area who share a common desire: to improve communication and
leadership skills through practice, peer feedback and objective evaluation.
You’ll also become part of a worldwide organization dedicated to supporting members
and constantly improving the Toastmasters experience.
If you’ve found a Toastmasters club that you’d like to attend on a regular basis, it’s time
to take advantage of the benefits of membership

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Traditional Track:
Competent Communication: M​ embers interested in building their public speaking

and communication skills begin with Competent Communication. The core of the
communication track is the Competent Communicator manual. It contains 10 speech
projects to help you gain the basic skills needed to present an effective speech.
The 10 speech projects in the C​ ompetent Communication​ manual help you
develop your speaking skills one step at a time. When you finish all of the
projects, you are eligible for the Competent Communicator award.

Competent Leader: ​The core of the leadership track is the Competent Leader

manual. It contains 10 leadership projects to help develop the basic skills needed to be
an effective leader.

The C​ ompetent Leadership​ manual features 10 projects that you complete while
serving in various club meeting roles. An evaluator will give you feedback on
each project, helping you to improve. When you complete the manual, you are
eligible for the Competent Leader award.

Pathways

Welcome to the Toastmasters Pathways learning experience, an exciting,

flexible and interactive way to develop your skills and help others in your club

develop theirs. Pathways helps you learn communication and leadership skills

that you need to succeed. It gives you:

● The opportunity to build up to 300 unique competencies

20

● 11 specialized learning paths to choose from
● Online content, so that you can learn anytime, anywhere
● Real-world, transferable skills

Paths and Projects

To start, you'll take an online assessment to help you decide which path is right for you.
These 11 paths are available to you:

Dynamic Leadership
This path helps you build your skills as a strategic leader. The projects on this path
focus on understanding leadership and communication styles, the effect of conflict on a
group and the skills needed to defuse and direct conflict. These projects also
emphasize the development of strategies to facilitate change in an organization or

21

group, interpersonal communication, and public speaking. This path culminates in a
project focused on applying your leadership skills.

Effective Coaching
This path helps you build your skills as a positive communicator and leader. The
projects on this path focus on understanding and building consensus, contributing to the
development of others by coaching and establishing strong public speaking skills. Each
project emphasizes the importance of effective interpersonal communication. This path
culminates in a “High-Performance Leadership” project of your design.

Engaging Humor
The projects on this path focus on understanding your sense of humor and how that
sense of humor translates to engaging audience members. The projects contribute to
developing an understanding of how to effectively use humor in a speech, including
challenging situations and impromptu speeches. This path culminates in an extended
humorous speech that will allow you to apply what you learned

Innovative Planning
This path helps you build your skills as a public speaker and leader. The projects on this
path focus on developing a strong connection with audience members when you
present, speech writing and speech delivery. The projects contribute to building an

22

understanding of the steps to manage a project, as well as creating innovative solutions.
This path culminates in a “High-Performance Leadership” project of your design.

Motivational Strategies
This path helps you build your skills as a powerful and effective communicator. The
projects focus on learning strategies for building connections with the people around
you, understanding motivation and successfully leading small groups to accomplish
tasks. This path culminates in a comprehensive team-building project that brings all of
your skills together—including public speaking.

Persuasive Influence
This path helps you build your skills as an innovative communicator and leader. The
projects on this path focus on how to negotiate a positive outcome together with building
strong interpersonal communication and public speaking skills. Each project
emphasizes developing leadership skills to use in complex situations, as well as
creating innovative solutions to challenges. This path culminates in a
“High-Performance Leadership” project of your design.

Presentation Mastery
This path helps you build your skills as an accomplished public speaker. The projects
on this path focus on learning how an audience responds to you and improving your

23

connection with audience members. The projects contribute to developing an
understanding of effective public speaking techniques, including speech writing and
speech delivery. This path culminates in an extended speech that will allow you to apply
what you learned.

Strategic Relationships
This path helps you build your skills as a leader in communication. The projects on this
path focus on understanding diversity, building personal and/or professional
connections with a variety of people and developing a public relations strategy.
Communicating well interpersonally and as a public speaker is emphasized in each
project. The path culminates in a project to apply your skills as a leader in a volunteer
organization.

Team Collaboration
This path helps you build your skills as a collaborative leader. The projects on this path
focus on active listening, motivating others and collaborating with a team. Each project
contributes to building interpersonal communication and public speaking skills. This
path culminates in a project focused on applying your leadership skills.

24

Visionary Communication
This path helps you build your skills as a strategic communicator and leader. The
projects on this path focus on developing your skills for sharing information with a
group, planning communications and creating innovative solutions. Speech writing and
speech delivery are emphasized in each project. This path culminates in the
development and launch of a long-term personal or professional vision.

Leadership Development
This path helps you build your skills as an effective communicator and leader. The
projects on this path focus on learning how to manage time, as well as how to develop
and implement a plan. Public speaking and leading a team are emphasized in all
projects. This path culminates in the planning and execution of an event that will allow
you to apply everything you learned.

25

Other Toastmasters Resources:
Podcasts
Video Library
Public Speaking Tips​:​ ​Whether you’re new to giving speeches or are a seasoned

Toastmaster, these how-to articles will help you hone your skills.

Resource Library
Magazine
Financial Acumen Training:

Stanford professor George Parker provides both line-by-line explanations of the three
key financial statements used by US companies, and offers logical, common-sense
approaches to interpreting what they reveal about profitability, value, and the ability to
pay bills.
The Balance Sheet

● What does this company own?
● How much debt is it carrying?
● How much money have investors put in?

26

The Income Statement
● What is the sales volume?
● What kind of expense is the company incurring?
● How much money is the company earning?
● Which income figure should I look at: operating income, income before interest
and taxes, or net income?

The Cash Flow Statement
● Will this company be able to pay its bills?
● Where's their cash flow coming from?

In this accounting video, you'll follow along as Dr. George Parker tracks the progress of
Jill and Perry, non-financial managers assigned to evaluate the financial statements of
two restaurants their company has targeted for acquisition. Learn not just textbook
definitions, but real world meanings and business consequences.
https://youtu.be/HrwnXJrPxeA

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