PGF Services Annual Report 2018 Low Res

PROBLEM GAMBLING FOUNDATION OF NZ

REPORT TO STAKEHOLDERS 2018

Tuhia ki te rangi Write it in the sky
Tuhia ki te whenua Write it in the land
Tuhia ki te ngākau Write it in the heart
o ngā tāngata of the people
Ko te mea nui That the greatest thing of all
Ko te aroha is love
Tihei Mauri Ora!!! Behold there is love
E ngā iwi o te motu To the people throughout this land
E te iwi o tāwāhi To the people from afar
E te iwi o te Moana-nui-a-Kiwa To the people of the Pacific
Tēnā koutou tēnā koutou tēnā Greetings once, Greetings twice,
koutou katoa Greetings thrice to everyone
Tēnā koutou i ō tātou tini mate Greetings to our many departed
Koutou kua wheturangitia You who have been adorned as stars
Ki te korowai o Ranginui in the heavens
Koutou kua wehe atu ki te pō You who have departed to the night
Ki te tua o Te   rai To beyond the veil
Ki te okiokinga To the resting place
I ō tātou tūpuna of our ancestors
Haere, haere, haere Farewell, farewell, farewell
Ka apiti hono, tātai hono The lines are joined
Rātou kua wehe atu ki te pō Those that have departed to the night
Ka apiti hono, tātai hono The lines are joined
Tātou te hunga ora ki a tātou To us the living to us
Kua tae mai mātou We have come
Ki te tautoko te kaupapa To support the reason
o tēnei wā of this time
Ki te tautoko To support
Te moemoeā o Te Rōpū āwhina the dreams and aspirations of PGFNZ
Mate Petipeti-o-Aotearoa
Me mahi tahi tātou katoa For us to all work together
He kāti te raruraru o te mate petipeti To put a stop to the harm of problem gambling
Kia whiwhi oranga ai te kaupapa
“Whānau Ora” mō ngā iwi katoa To achieve family wellbeing for everyone
Nō reira, ma te Atua tātou tiaki Therefore let the blessings of the creator
e manaaki, be with us all
Huri noa huri noa Let us turn now and give encouragement
kia kaha kia manawanui and acknowledgement to all to be
strong and have a steadfast heart
Tēnā koutou, tēnā koutou tēnā Greetings once, Greetings twice,
tātou katoa Greetings thrice to everyone

TABLE OF

CONTENTS

AT OUR FOUNDATION 4
CHAIR’S REPORT 6
CEO'S REPORT 8
THE BOARD 10
12
STATEMENT OF SERVICE PERFORMANCE 14
FACTS AND FIGURES 15
19
IN OUR COMMUNITIES 20
GAMBLING HARM AWARENESS WEEK 24

MAPU MAIA
ASIAN FAMILY SERVICES

AT OUR

FOUNDATION

The Problem Gambling Foundation of New Zealand free counselling, advice and support to gamblers
(trading as PGF Group, effective October 2018*), is and their families and work to ensure that support
a Charitable Trust operating nationally. Services are for our Māori clients fits a kaupapa Māori way of
delivered under contract to the Ministry of Health working.
(MoH) and funded from the gambling levy.
Our specialist teams provide culturally and
The organisation was established in 1988 as the linguistically appropriate support to Asian and
Compulsive Gambling Society, starting out as a Pasifika communities living in New Zealand. Asian
telephone service then expanding to include face- Family Services provide free, professional and
to-face services as demand grew. confidential counselling, information and support
in several languages and operate a nationwide
In 2001, the Problem Gambling Foundation helpline. Mapu Maia (Pasifika Services) provide a
succeeded the Compulsive Gambling Society, holistic, family-centred service which is free and
moving away from an addictions and medical model confidential delivered by experienced and qualified
to a public health approach. staff who can support people in English, Samoan
and Tongan.
Today, we deliver treatment and public health
services nationwide. We have a skilled and diverse
workforce with staff who are qualified in clinical
work and in health promotion. PGF Services provide

OUR VISION

Families and communities
are healthy and resilient
in a just society.

4

*PGF Group is now the ‘umbrella brand’ for PGF Services, Asian Family Services and Mapu Maia Pasifika Services.

5

CHAIR’S REPORT

RICHARD NORTHEY

I have enjoyed chairing the Problem Gambling University of Technology’s Gambling and Addictions
Foundation (PGF) Board again this year and offer Research Centre, attracting over 200 delegates
my special thanks to all the Board members. from New Zealand and around the world.

Blanche McMath and Ruby Manukia-Schaumkel The Board has endorsed detailed and informed
left the Board during this period after years of submissions on the proposed Ministry of Health
useful service to us, and Maddie King joined in Strategy to Prevent and Minimise Gambling Harm;
August 2018. Our longest serving Board member, on how to introduce effective results-based
Robert Brown, has chosen to retire after more than accountability into our contracts; the Advertising
24 years providing hard work, professional skills, Standards Authority gambling and gaming
dedication and invaluable insights for PGF and for standards; the 25-year renewal of Christchurch
its predecessor, the Compulsive Gambling Society. Casino’s licence; and the Mental Health and
We are very grateful to all of them. Addictions Inquiry. We also took the opportunity
to brief the incoming ministers and other politicians
Paula Snowden has completed her second full year relevant to our work, particularly on the issue
as PGF’s Chief Executive and with her energy and of the high density of pokie venues in deprived
enthusiasm has made great progress implementing communities.
the organisation’s strategic direction.
My vision for PGF Group for the duration of
Asian Family Services (AFS) has continued to our strategic plan, is that we work innovatively
enhance and develop its services. Board Chair and effectively both to reduce the causes of
Elsie Ho, and Director Kelly Feng, have ably led the harmful gambling and its consequences for
expansion of services into other addictions work. communities, whanau and individuals. We need
Alongside this, the Asha Service for South Asians the gambling industry to act more responsibly
has continued to grow to meet the needs of the and persuade authorities to regulate more
community. effectively, combat poverty, and provide earlier
and more comprehensive mental health and
Mapu Maia, our dedicated Pasifika team led by Pesio addiction services. It is essential to reduce the
Ah-Honi, continues to work hard and to develop disproportionate impact of gambling on some
innovative and holistic approaches to service cultural and geographic communities, and
delivery. In December 2017, a Pasifika Advisory effectively manage family and personal dynamics.
Board, chaired by Uesifili Unasa, was established for Our services need to see continuous evidence-
Mapu Maia and our work with Pasifika generally. based improvements in their impacts and our
recording of them.
With the leadership of PGF’s Director of
Communications Andrée Froude, we have refreshed We can make a significant contribution towards our
our branding and, effective October 2018, the vision, where families and communities are healthy
organisation will be trading as PGF Group. This and resilient in a just society and we look forward to
will become the ‘umbrella brand’ for PGF Services, the challenges and opportunities of the year ahead.
(counselling and public health), Asian Family
Services and Mapu Maia Pasifika Services.

This year we also hosted a successful International
Gambling Conference in partnership with Auckland

6

My vision for PGF Group
for the duration of our
strategic plan, is that
we work innovatively
and effectively both to
reduce the causes of
harmful gambling and
its consequences for
communities, whanau
and individuals.

7

CEO'S REPORT

PAULA SNOWDEN

Our mission is "enhancing the mana of individuals, Gambling Commission. Working with communities
families and communities: to be free from gambling has been very rewarding, ensuring that the
harm." We believe that mana should be at the Problem Gambling Foundation (PGF) can provide
heart of all we do. Mana means many things and the type of public health support that progresses
among them is ‘to honour and to respect’. In community goals. Two stand-out successes were
working to reduce gambling harm in treatment, the community groups, ‘Feed Families Not Pokies’
public health, and advocacy we always try to be in Tokoroa and ‘Pokie-Free Kaiti’ in Gisborne. Our
mindful of the mana of those we are supporting thanks for the courage and commitment from
and of those we do not always agree with. It has community champions and for making it possible
made for challenging conversations and robust for PGF to work with you.
debate with Class 4 gambling providers, Lotto
NZ, the New Zealand Racing Board/TAB and the The data coming from the Department of Internal
Affairs (DIA) is a continued cause for concern. The

In the 12 months to June
2018, we helped 4274
clients address gambling
harm, an increase of 163

from the previous year.

8

overall spend on gambling in the year ending June speakers who tackled gambling harm from diverse
2017, was $2.3 billion, up 6% on the previous year. perspectives and significantly progressed the debate
Losses on pokie machines (excluding casinos)continue in New Zealand, especially with regard to the funding
to climb; up 3.13% from the 2015/2016 year, and the of research by the gambling industry. This debate has
third year of continuous increase. Losses on Lotto NZ continued internationally.
products increased from $437 million, to $555 million,
a 26.85% rise in the year to June 2017. We were proud that our own Dr Lance O’Sullivan set
the scene for the conference so well with real life
Pokie machines continue to be clustered in the most stories about how gambling harm impacts on children
deprived communities yet have low numbers of regular and families.
users; those who can least afford it are still losing the
most. The increase in spending on Lotto products is This year, we also took advantage of the opportunity
also concerning given it is unlikely to be from people to submit on the Government Inquiry into Mental
having more disposable income. It is more likely Health and Addiction. Across our treatment services
exacerbating poverty and depriving children, as adults we know that people experiencing gambling harm,
pin their hopes of a better life on the remote chance their families and affected others, rarely have a
of winning the Powerball jackpot. The advertising gambling problem in isolation. Our submission
of Lotto and the TAB needs constraints similar to included recommendations to move pokie machines
alcohol. Gambling is not a harmless activity and much out of deprived communities, campaigns to address
of it is age-restricted. If we care about children and stigma, constraints on gambling advertising, and
protecting them from harm, we should care about their closing the loopholes that allow off-shore gambling
exposure to gambling products and promotions. promotions.

The other emerging area of concern is the morphing Finally, it was another very successful year for our
of gambling and gaming. When players engage with clinical services. In the 12 months to June 2018,
in-game micro-transactions such as loot boxes that we helped 4274 clients address gambling harm, an
provide random rewards, the game then contains increase of 163 from the previous year. We continue
gambling elements. Regulators worldwide are to support all New Zealanders: 22% of our clients are
struggling to determine whether this type of micro- Māori, 8% Pasifika, 25% Asian (including South Asian)
transaction constitutes gambling. Purchasers of games and 38% Pākehā/Other; testimony to better outreach
at least need to know and understand the risks. We and engagement.
were pleased to learn that Hon Tracey Martin, Minister
of Internal Affairs, who is also the Minister for In 2019 we will focus on increasing public health
Children, has requested her officials to review online outreach so more gambling harm minimisation happens
gambling and gaming. at the community level - that people affected by
gambling harm are empowered to reach out for help,
PGF, along with the Gambling and Addictions Research and that the right help is there for them.
Centre at AUT, hosted the International Gambling
Conference in February 2018, supported by the
Ministry of Health. There were a number of keynote

9

THE Richard was a Member of Parliament for nine years and chaired the
Regulations Review Committee, along with three other select committees.
BOARD He was a member of Auckland Council’s Governing Body and chaired the
Accountability and Performance of Council and CCOs Committee. Richard
RICHARD NORTHEY was chair of the Auckland District Council of Social Services for 15 years
and was an Auckland City Councillor for 17 years. Richard also chaired
DR ROBERT BROWN the Auckland/Northland zone of Local Government New Zealand for 10
years. He chairs the Auckland Community Housing Trust and is an elected
FRED PAU member of the Waitemata Local Board. Richard has chaired the Problem
Gambling Foundation for 12 of the last 15 years.
NEAVIN BROUGHTON
Robert is a director of a number of public good, non-government
10 organisations. He holds degrees in psychological research and public policy.
Robert was a senior research fellow in the New Zealand Department of
Justice and later at the University of Auckland School of Population Health.
He has had a long career working as a clinical psychologist in psychiatric
hospitals, prisons, and community settings in New Zealand and overseas.
Robert designed and established the first educational courses in responsible
drinking in New Zealand and has published some 35 papers in international
research journals, primarily on alcohol, gambling and addiction. He has been
with PGF from the beginning and will retire from the Board in December
2018.

Fred is a chartered accountant and a senior experienced chief financial
officer (CFO). He has broad and in-depth experience in the corporate and
charitable sectors in the aged care and retirement village industry, and
the manufacturing and trading environment. Fred was CFO for the Selwyn
Foundation for 14 years, held senior positions for Carter Holt Harvey and
Lane Walker Rudkin, and spent time working in Thailand.

He is currently employed in the aged care and retirement village sector,
and provides consultancy services in a variety of areas.

Neavin descends from the Taranaki region and many of the Taranaki iwi.
In his work he provides Māori cultural support and advice to a range of
organisations, from government and private sector to community groups.
With a background in education, health promotion and the Treaty of
Waitangi, he works on projects that are designed to inspire passion in
peoples' culture. Neavin is an avid supporter of Te Aute College and lives
by the motto, Whakatangata Kia Kaha! If asked to sum up his life, he can
do this in six words - my wife, my kids, my life.

Peter has been a member and chair of Hutt Valley District Health Board PETER GLENSOR
(DHB), chair of the National DHBs, chair of ALAC, and deputy chair of UESIFILI UNASA
Capital and Coast DHB. He has also set up a new national body called
‘Hui E!’ that seeks to promote, strengthen and connect the community DR ELSIE HO

sector. Peter has been a Wellington Regional Councillor and was deputy
chair responsible for public transport, economic development and flood

management. He has over 40 years of wide-ranging community sector
leadership experience including managing a community health service and a

national primary health network, Health Care Aotearoa. Peter’s focus is on
building strong, healthy and just communities throughout Aotearoa.

Uesifili is an ordained minister in the Methodist Church of New Zealand.
He is currently an Ecumenical Chaplain at North Shore Hospital. Uesifili

has an interest in national and international political processes, having
completed postgraduate studies in US foreign policy post World War

II and New Zealand political history. In 2013 he received the US State
Department's International Visitor Leadership Award for his community

advocacy work in New Zealand.

Elsie is Associate Professor and Director of Population Mental Health
in the School of Population Health at the University of Auckland. She is
a leading expert in migration and mental health studies in New Zealand
and has been involved in a number of government advisory groups. Elsie
has strong links with Asian ethnic communities and in 2007 she became

a Member of the New Zealand Order of Merit (MNZM) for services to
migrant communities.

The Board would like to acknowledge and thank two Board members who retired during the
year: Ruby Manukia-Schaumkel and Blanche McMath; both of whom have made a significant

contribution to the organisation.

11

STATEMENT OF SERVICE

PERFORMANCE

OVERALL AIM (OUTCOMES)

PGF Group works to support the Strategy to Prevent and Minimise Gambling Harm 2019/20 to 2021/22.
The overall goal of the Ministry of Health (MoH) is ‘Government, the gambling sector, communities and
families/whanau working together to prevent and minimise gambling harm, and to reduce related health
inequities’.
PGF Group supports the MoH's goal through its mission and strategic priorities:
Enhancing the mana of individuals, families and communities: to be free from gambling harm.

SUCCESSFUL CLIENTS Treatment services provided to all clients are mana enhancing, follow best
STRONG COMMUNITIES practice, are culturally appropriate, sustainable, and are valued
EFFECTIVE ADVOCACY
WHO WE ARE Public health work supports harm minimisation and promotes family and
HOW WE WORK community wellbeing

Evidence-based advocacy influences decision-makers and supports
community action

Skilled and diverse organisation, passionate about individual, whanau and
community wellbeing and reducing harm from gambling

Innovative, evidence-based and value-for-money services and programmes
delivered collaboratively and sustainably

HEALTH AND EQUITY

Improving health and equity for all New Zealand population groups is a government priority.

To focus and prioritise gambling harm reduction activities in the next strategic period, the MoH proposes
to continue using a health inequality and inequity lens, which complements the public health approach by
identifying areas where there are large differences in gambling harm experience between population groups.

12

SUB-MEASURES (OUTPUTS)

To support PGF Group strategic priorities, the following outputs are used:

MEASUREMENT JUL – JUN 2017/18 TARGET JUL – JUN 2016/17

Grow total client numbers by 100 (client defined as a person who has received at least 4274 4211 4111
one form of intervention during the reporting period)
797 778
Increase Māori client numbers by 2.5% 816 629 599
Increase Pacific client numbers by 5% 547 1242 1206
Increase Asian client numbers by 3% 1203
100% N/A
We achieve a 13% improvement in MoH clinical targets across five outputs (Brief 97%1
Interventions, Full Interventions, Group, Facilitation, Follow-up)

34% of clients report a clinically significant reduction in gambling harm as measured 31%2 34% N/A
by PCOMS (Partners for Change Outcome Management System) 1 1 1
233 N/A
One annual public health plan accepted by MoH 144 5 N/A
4 4 4
Increase in sector engagement with harm minimisation through venue
visits

Produce five evidence-based gambling policy papers and/or submissions

Distribute a quarterly newsletter addressing gambling policy, regulation and harm
– with a focus on priority populations

PGF will be actively involved in at least six Territorial Local Authority gambling

policy reviews including engaging with council policy analysts, encouraging 95 6 N/A

submissions and completing at least one media article

Relevant and timely content of Facebook posts ensure we achieve an 8% increase 1053 58 N/A
in page followers across all pages 78 48

20% increase in media interviews about gambling harm over a year

1 Based on Apr-Jun 2018 clinical output performance. An additional purchase unit (Groups) was added by MoH 1 Jan 2018, and clinical targets were increased for Full
Interventions from 1 April 2018 (additional one FTE allocated by MoH to AFS). 2 PCOMS average client reported score as at 29 Jun 2018. Improvements to data recording
and reporting will mean a comparison will be available for Jul-Jun 2018/19. 3 As reported in the MoH six month report Jan-Jun 2018. PGF Group have not previously
reported on this indicator so the output of 23 will be a baseline for subsequent reporting periods. 4 As reported in the MoH six month report Jan-Jun 2018. 5 As reported in
the MoH six month report Jan-Jun 2018.

13

2018

FACTS & FIGURES

MOH CONTRACT INCOME 4,835,858
OTHER INCOME 322,180
TOTAL INCOME
5,158,038

STAFF COSTS 3,718,104

DEPRECIATION 204,725

INTEREST PAID 7,964

ALL OTHER EXPENDITURE 1,199,839

TOTAL EXPENSES 5,130,631

TOTAL SURPLUS (DEFICIT) 27,407

CURRENT ASSETS 0
CASH & BANK BALANCES 33,113
ALL OTHER SHORT TERM ASSETS 33,113
TOTAL CURRENT ASSETS

NON-CURRENT ASSETS

LAND 1,704,545

BUILDINGS 637,420

COMPUTER & OFFICE EQUIPMENT 129,894

ALL OTHER FIXED ASSETS 124,541

TOTAL NON-CURRENT 2,596,399

TOTAL ASSETS 2,629,513

LIABILITIES 152,046
BANK BALANCE 398,521
ALL CURRENT LIABILITIES 550,567
TOTAL CURRENT LIABILITIES
ALL NON-CURRENT LIABILITIES 0
TOTAL LIABILITIES 550,567

EQUITY 2,078,946
GENERAL ACCUMULATED FUNDS 2,078,946
TRUST EQUITY

TOTAL LIABILITIES & EQUITY 2,629,513

14

IN OUR Health promotion is not
just the responsibility
2 0 1 8C O M M U N I T I E S of the health sector but
goes beyond healthy

lifestyles to wellbeing.

Excerpt from the 1986 WHO Ottawa
Charter on Health Promotion

Gambling harm will rarely occur in isolation. Put be actively involved in the decision-making about
simply, it's usually not the only problem people gambling in their neighbourhoods.
have going on in their lives. Whether it's alcohol,
drugs, mental illness, or something else, there We believe the work we do with Territorial
are frequently co-existing issues that accompany Local Authority (TLA) gambling policy reviews
gambling. And the harm caused by one person’s is an effective way of fostering and facilitating
gambling is widespread, impacting their whānau, discussions about gambling harm at a community
friends and the community. level and having the best opportunity to encourage
local decision-makers to implement policies that
Using a health promotion approach helps us to minimise the harm from gambling.
focus on and understand in its entirety, what
is negatively impacting an individual’s physical, This year we’ve been involved in gambling policy
mental and social wellbeing. reviews in Kawerau, New Plymouth, Taupō,
Whanganui, Hauraki, South Waikato, Horowhenua,
That’s why engaging and collaborating with others Marlborough, Selwyn, Hamilton, Christchurch,
is so important in the work we do as we strive to Stratford, and Grey District.
achieve our vision where families and communities
are healthy and resilient in a just society. Of note this year was Hamilton City Council
boldly proposing a sinking lid on pokies in the city
Working with community groups and networking with absolutely no relocations or venue mergers
with our friends, supporters and volunteers has permitted: the ‘gold standard’ pokie policy. Despite
been a priority for PGF this year. We’ve been out many submitters applauding the Council for taking
and about at many events and activities including: this strong stance, the beneficiaries of funding
The Manurewa Health Expo, White Ribbon Day from pokies convinced the majority of Councillors
events around the country, Auckland District that the new policy was too restrictive. Although
Health Board (ADHB) Pacific Week, the Wellbeing a disappointing outcome, it fostered some rigorous
in Wainuiomata Day, supporting Raukawa Whānau debate and media coverage on the topic.
Ora (RWO) at ‘Hauora Unleashed’ in Palmerston
North, and a range of cultural festivals in Auckland Kawerau District Council’s unanimous vote to
including Japan Day, Korea Day and Chinese New adopt a sinking lid policy on pokies with no
Year. permitted relocations was a highlight. The Council
had previously been divided, so in a region with
To have and maintain healthy and resilient the highest spend on pokies per head of adult
communities, we need to understand the gambling population, it was a positive outcome for the
environment, reduce gambling opportunities and Kawerau community.
most importantly, to encourage communities to

15

NETWORKING Ka Pai Kaiti Trust decided to take a stand against
pokies in their community, organising a protest
Our network of friends, supporters, volunteers outside Gisborne’s courthouse in April to call
and even those whose opinions differ from ours, on the council to remove the harmful machines
strengthen our resolve and inspire us to seek new from the community. In an article featured in the
and innovative ways to minimise the harm from Gisborne Herald, Ka Pai Kaiti Trust Manager, Tuta
gambling in our communities. Ngarimu said the devastation pokies caused the
community was an issue they were not willing to
Our staff have been so grateful for the support, drop, no matter how long it took.
collaboration and learning, provided by existing
and new networks over the last year. Networking “We have to make a stand for our future and the
is a vital part of health promotion and we have future of our mokopuna.”
had opportunities around the country to work
with some wonderful people and community The group also celebrated some success this year
groups including the Otara Health Charitable Trust when they protested an alcohol on-licence renewal
(Auckland), Te Waipuna a Puawai, Manurewa Marae for the Kaiti Sports Bar premises. The Alcohol
Community, the Ōtara Gambling and Alcohol Action Regulatory and Licensing Authority (ARLA) declined
Group (OGAAG), the Hutt Valley Pacific Services the sports bar’s appeal and it was ruled that the
Network, Kōkiri Te Rāhuitanga ki Ōtara, Wellington tavern was being used primarily as a gambling
Pasifika Leader's Forum (WPLF), the Upper Hutt venue. Under the Gambling Act 2003, no venue
Community Ministries Network and the Albany is allowed to exist purely for the operation of
Newcomers Network. Our team have also worked gambling. This means an end to the venue's pokie
with budgeting services around the country. operations making Kaiti Mall pokie-free.

COMMUNITY VOICES

One of the highlights of the year has been
working with some community champions who
have seen first-hand the harm pokies are causing
in their communities. With passion and sheer
determination these groups have taken a stand
to try and stop people’s lives being negatively
impacted by pokies in their neighbourhoods.

In Tokoroa, a small community group formed the
Feed Families Not Pokies Incorporated Society to
try and stop three venues merging which would
have created a ‘mini casino’ in the town centre.
Tokoroa is a high deprivation community with 49%
of the population living on a median income of less
than $20,000 per annum. This issue united the
group and, empowered by the media coverage, and
the more than 2000 people that signed a petition
to try and stop it happening, they vowed to take
the matter to the High Court if necessary to seek a
judicial review over the decision.

At the time of this report going to print, the licence
that would enable the new venue to operate
has not been issued, despite the merger being
approved by the relevant bodies.

In Gisborne, a community group calling themselves

16

SHARING KNOWLEDGE of local and international gambling-related news
articles keeps our subscribers informed about the
We constantly strive for new and innovative ways global gambling environment, and our quarterly
to enhance the way we engage with our supporters, e-newsletter profiles items of interest along with
volunteers, and our networks, both local and the work we are doing around the country.
international.
Social media continues to be an important platform
Our dedicated team take every opportunity they for communicating and engaging with our audiences.
can to raise awareness of gambling harm through The PGF Facebook page had a 6% growth in page
presentations and open discussion forums. This likes over the past year, with an average reach (paid
year a key focus was on tertiary education providers and unpaid) of 633 users per post. The Mapu Maia
along with other community and social agencies. Facebook page had a 16% increase in page likes over
the year, and the Asian Family Services’ Facebook
Conferences also provide an invaluable opportunity page a 2% increase. Our Twitter followers continue
to not only learn from others, but also to share to grow, and we now have over 1600 followers
the knowledge gained in the course of our work. including media, individuals interested in our cause,
PGF participated in the Cutting Edge Addictions and other like-minded organisations.
Conference 2017 which attracted more than 400
delegates from the addiction treatment sector both HELPING OUR CLIENTS
here and overseas. Both Asian Family Services and
Mapu Maia conducted pre-conference workshops. PGF has an established reputation in the sector
of working to reduce gambling harm and our
This year, Mapu Maia staff also had the opportunity achievements this year, supporting individuals and
to co-present with Auckland University of their whānau, is testament to this. Our team of
Technology (AUT) at the National Association professionally qualified psychologists, counsellors,
for Gambling Studies Conference in Melbourne, and social workers are dedicated to working with
presenting the paper, Exploring intersectional links people in safe, effective, and proven methods of
between culture and gambling: The case of Pacific counselling, with regional offices from Auckland to
people in New Zealand. Dunedin. During the course of the year, 4274 clients
received at least one form of intervention.
The International Gambling Conference (IGC) 2018,
which is profiled elsewhere in this report, also Our internal evaluations found that 82% of clients
provided the opportunity for PGF, AFS, and Mapu reported a high level of satisfaction with the
Maia staff to present to a local and international counselling they received. As one client reported
audience and learn from the knowledge and “the entire process has been non-judgemental and
information shared at this event. geared to success”.

PGF, AFS and Mapu Maia continued to be active in PGF is now in its tenth year of using the Partners for
the media over the year, commentating on topics Change Outcomes Management System (PCOMS)
including the increase in spend on pokie machines in all counselling sessions. This short four question
nationally, the convergence of gambling and scale at the beginning and end of every session
gaming, and the council gambling policy reviews for allows clients to measure their own progress and
Whanganui and New Plymouth. give our counsellors direct feedback. At the end
of June 2018, 52% of clients had reported an
Two media highlights this year were stories on improvement in their situation, and 31% of clients
Hamilton City Council making the decision not to had clinically significantly improved. These figures
fund any community projects from pokie machines, are the same as research conducted in the United
and the brave and heartfelt feature story on Stuff. States in a randomised, controlled trial with clients
co.nz about a client’s journey through a gambling seeking professional support for mental health and
problem, Who’s in charge of Michael? addiction issues. 1 During the year, the Auckland
University of Technology (AUT) conducted research
The Problem Gambling Library provides a wide range with our counsellors, managers and clients into the
of information, along with a weekly digest keeping
our readers informed about the latest research
in our field. Today’s Stories, the weekday bulletin

17

impacts and effectiveness of PCOMS. The purpose elements of their service delivery in two phases
of the research was to see if PCOMs improves over five years.2 Phase 1, the essential elements,
and enhances the engagement process and if were expected to be in place by the end of 2018.
subsequent outcomes are improved for clients. PGF has implemented the majority of these,
All interviews have been completed and we are including committing staff to be accredited trainers
awaiting results. in the delivery of family-based therapies, such
as the extensively researched 5 Step Method, a
Due to the stigma associated with having a five-session psychosocial intervention for family
gambling problem, we continually seek out ways affected by another person’s gambling or substance
to reduce the barriers to getting support. We have abuse. The 5-Step Method is both simple and
continued to build working alliances with other effective, and allows family members to get the
service providers that allow us to reach people support they need whether the person gambling
where they are already seeking support. We have comes into the service or not. 3
also made a significant change to the service
entry experience for clients, by establishing a Other staff have also received training in the Single
duty counsellor role who immediately works with Session Family Consultation counselling method
clients when they first make contact. As a result developed by the Bouverie Centre in Australia,
of this, more clients are turning up to their first which is specifically focused on breaking down the
appointment and report that being put onto a barriers for whānau members who may feel they
counsellor early on, has made a difference for them are not able to seek support for questions they
at the time they needed it; when they have taken have about their loved one’s gambling. PGF has
that first courageous step to call. made it a priority to upskill counsellors to ensure
family/whānau are being listened to and supported
Our Corrections programme is now firmly for their specific needs and feel welcome to attend
established in eight facilities across the country. our services.
We offer education groups and individual
counselling in the male, female and youth prisons, ETHNICITY OF CLIENTS
and combined with our work with probation,
comprises about 20% of our efforts. The PASIFIKA (8%)
programmes are delivered in culturally appropriate OTHER (7%)
ways, and in some areas can be delivered in the ASIAN (20%)
first language of the participant. Evaluations from SOUTH ASIAN (5%)
participants and Corrections staff are very positive NZ EUROPEAN / PAKEHA (38%)
about our delivery and content, and clients quickly MAORI (22%)
relate to the links we make to risk-taking behaviour
and gambling. One participant in our introductory GAMBLER OR AFFECTED
session said, “I came to find information on risk- OTHER CLIENTS
taking behaviour – I have been searching for help
in this part of my life for six years”. Another said, OTHER AFFECTED PERSON (3%)
“I think I get released tomorrow…but I would still FAMILY AFFECTED OTHER (15%)
like to get help for my gambling”. We can also GAMBLER (82%)
work with the offenders upon release which brings
added benefit to our participants.

SUPPORTING PARENTS HEALTHY
CHILDREN (SPHC)

The Supporting Parents Healthy Children guidelines
were released in 2015 for all mental health and
addiction services. They were created to ensure all
services are working in a family/whānau-focused
way, with the expectation of services changing

1 Reese et al, (2014) Benchmarking Outcomes in a Public Behavioral Health Setting: Feedback as a Quality Improvement Strategy Journal of Consulting and Clinical Psychology, Vol 82(4), (pp731-7422),
http://dx.doi.org/10.1037/a0036915. 2 Supporting Parents Healthy Children Guidelines https://www.health.govt.nz/publication/supporting-parents-healthy-children. 3 National Family Support Network, UK.
http://www.fsn.ie/resources/5-step-method/

18

GAMBLING HARM

AWARENESS WEEK 2017

Gambling Harm Awareness Week (GHAW) 2017 It’s Not a Game, which looks into the lives of New
was held 4–10 September with events and Zealanders affected by harmful gambling.
activities taking place around the country.
Mapu Maia held the Tongan Youth Song and Skit
The theme, ‘Whānau Fun - we can beat gambling Competition in Grey Lynn and Asian Family Services
harm together,’ encouraged people to prioritise had several community events including a photo
whānau fun over gambling. The whole sector competition. The Choice Not Chance team also
embraced the initiative, taking the opportunity supported the week with a photo competition.
to raise awareness of gambling harm in their
communities. The first Gamblefree Day was held on 1 September
2005. Delegates at the CommUnity Action on
PGF's Southern team worked with the Salvation Gambling Conference held in Hamilton in 2004,
Army and had a community event in the lead up decided that a national Gamblefree day would raise
to GHAW. The Auckland team went to the City awareness about harmful gambling in New Zealand.
Mission and prepared a ‘boil up’ for the people who
came in for dinner on the Monday evening. They The proposal, suggested by Paul Lavulo of the
also screened the documentary Ka Ching! Pokie National Pacific Gambling Project, was endorsed
Nation at the City Mission and held some activities by the delegates at the conference and Gamblefree
to raise awareness of gambling harm. Staff were Day (now Gambling Harm Awareness Week) has
also out at various community libraries throughout been an annual event in September since 2005.
the week running workshops on gambling harm and
setting up static displays. Community groups throughout New Zealand are
encouraged to take direct action on the day. A co-
In Wellington, the team worked with venues and ordinated national campaign will help ensure that
managed to get seven pubs and clubs in Lower the public are made aware of the harm gambling
Hutt to agree to ‘pause their pokies’ for one hour can cause in our society.
in recognition of Gambling Harm Awareness Week.
They also held two screenings of the documentary

19

MAPU

MAIA

Talofa lava, Malo e lelei, Kia orana, Fakalofa lahi mental health and family violence has been
atu, Nisa bula vinaka, Namaste, Taloha ni and warm recognised by providers.
Pacific greetings to you all.
We wish to thank our community partners: Tongan
This year has been a year of many 'firsts' for Methodist Church of New Zealand, AVIVA, He Waka
Mapu Maia and it’s been wonderful to see many Tapu, Samoa Victim Support Group, Vaka Tautua,
milestones come to fruition. The team’s hard work Tongan Health Society and the Health Promotion
and the Pacific community’s commitment has Agency for their commitment to working with Mapu
seen Mapu Maia expand into Christchurch, the Maia.
development and implementation of the Pacific
Advisory Board and the inaugural Tongan youth We have been strongly supported by the Pacific
event, to name just a few. community and we would like to acknowledge: Le
Va, Plains FM, Emerge Aotearoa, Penina Health,
Our trip to Samoa was a highlight as we visited Moana House, DRUA, Radio Samoa, Soalaupule
the champions in the NGO sector and the Justice South, Te Roopu Awhina, and many more for their
Department striving to improve the lives of families unwavering support over the year.
and especially children, in Samoa. We have worked
hard to build relationships in the co-existing Finally, we wish to thank the individuals and
sectors including alcohol and other drugs (AOD), families we have supported this year and who have
and family violence. This year we have established allowed us to journey with them, striving towards
and nurtured exciting new partnerships with like- achieving their own dreams and goals. Malo!
minded community agencies in Christchurch and
Wellington. Thank you for allowing us into your space to
Talatalanoa - our solutions are within us.
The public health work in the community has
resulted in a significant increase in clients and Faafetai and Malo aupito.
particularly in therapy groups this year. Our work
in prisons and probation centres has seen a rise PESIO AH-HONI
in gambling and AOD structured programmes
delivered to Māori and Pacific participants. The National Director Pacific
requirement to incorporate gambling harm into Services, Mapu Maia

20

TONGAN YOUTH EVENT Christchurch this year, which is presented with a
cultural lens on a range of topics focusing on youth
Mapu Maia hosted the inaugural Youth Song wellbeing.
and Skit Competition as part of Gambling Harm
Awareness Week (GHAW) where performing arts It is a collaborative show co-presented by our
was used as a means to raise awareness about counsellor and health promoter, a Māori counsellor
gambling harm and promote healthier family (Head of Guidance Counselling) from a local
activities. Held in an important space for Tongan high school, and a Pasifika health promoter from
people, the church, this year’s theme was 'say Community Action on Youth and Drugs (CAYAD).
yes to famili, say no to gambling harm.' Youth The programme encourages intergenerational
groups from different churches came together to conversations, fosters communication with parents
perform skits and songs, not only to entertain but and young people, teachers, youth workers,
to deliver key messages around gambling harm in counsellors, and project coordinators of public
their community. We would like to thank our key health events.
sponsors: The Health Promotion Agency, Vaka
Tautua and Langimalie Tongan Health Society. You SAMOA
played a significant role in the event’s success.
Our visit to Samoa this year focused on establishing
MAPU MAIA IN CHRISTCHURCH stronger connections with organisations, gaining
insights on gambling activities and sharing our
We are excited to be able to provide a service in resources and learnings. To make real inroads into
Christchurch and Timaru and have welcomed Philip the impact of gambling harm on Pacific families in
Siataga to our team who comes with a wealth of New Zealand, it was important to understand the
knowledge and experience in public health, Pacific gambling environment in Samoa and the values,
clinical practice and research. behaviours and beliefs Samoan families bring with
them.
Based at The Loft, the community hub in Eastgate
Mall, our aim is to work in collaboration and We visited the Samoa Victim Support Group (SVSG)
partnership with other like-minded organisations. to talk about family violence and the connection
Since opening in the South, we have partnered with gambling harm as there is significant anecdotal
with He Waka Tapu, a Māori alcohol and other evidence in Samoa of family violence, sexual
drugs (AOD) service, to deliver gambling harm violence, and substance abuse that’s connected to
interventions, screening and co-facilitating AOD harmful gambling.
and gambling psycho-education programmes. We
are also collaborating with AVIVA in co-designing Other highlights included visiting with Judge Mata
and co-facilitating men’s psycho-education Tuatagaloa and her staff at Samoa’s first Alcohol
programmes incorporating the association of family and Drug Court and paying a visit to Tuala Siaki
violence with gambling harm. Tuala, the CEO of Samoa Gambling Authority (SGA),
and his wonderful staff.
SENSING BROS
We left Samoa with great admiration for the people
Mapu Maia is featuring on Sensing Bros, a who work hard to create change and we have
community radio programme launched in continued to provide resources and support them in
their work.

21

ACTIVE CLIENTS BY MONTH

120
100
80
60
40
20

0

JUN 17
JUL 17
AUG 17
SEP 17
OCT 17
NOV 17
DEC 17
JAN 18
FEB 18
MAR 18
APR 18
MAY 18
JUN 18

The graph above shows a significant and steady increase in active clients since January 2018 compared to June to December 2017.

RESEARCH The Board will provide a strategic compass in
the areas of business and development, Pacific
Health Promotion Agency - Pacific and Māori community priorities, and provide leadership and
Project mana.

Mapu Maia staff and clients participated in WELLINGTON
research commissioned by the Health Promotion
Agency (HPA) this year to help inform the work of We welcomed Feleti Piva, Pacific counsellor and
the minimising gambling harm sector and develop health promoter to our Wellington team this
campaigns to better connect with the Pacific year. Our work in the region continues to grow,
community. including within prisons, probation offices and
community agencies. We value our relationship
We provided advice and leadership in Pacific media with Corrections’ staff and facilities that support
strategy and frontline relationships with venues gambling harm programmes within their prisons.
and clients in South Auckland. We hope that this
project will increase access to local services. Given the success of the Tongan radio programme
in Auckland, the Wellington team developed
PACIFIC ADVISORY BOARD and delivered a Samoan radio programme with
the Mafutaga Faifeau ma Faletua Ueligitone on
Mapu Maia is pleased to announce the its weekly programme aired in the evening. The
establishment of our Pacific Advisory Board: six-week programme, delivered in the Samoan
language, raised awareness of gambling harm, co-
Rev Uesifili Unasa (Chair), Apulu Reece Autagavaia, existing issues and Mapu Maia services.
Abba Fidow, Metua Bates and Dr Nuhi Willliams,
with Pesio Ah-Honi as secretary.

22

SERVICE SETTINGS

PROBATION (1%)
HOME VISIT (27%)
OTHER (9%)
OTHER AGENCY (12%)
OUTREACH CLINIC (20%)
PGF OFFICE (14%)
PHONE (1%)
PRISON (6%)
CHURCH (10%)

Mapu Maia provide services in community-based settings but the majority are home visits. We believe that better access to
services will lead to more people reaching out for help.

AUCKLAND CLINICAL

A highlight for the Auckland team this year It’s been a very busy year for the clinical team as
has been working with tertiary providers: the the demand for services has significantly increased.
University of Auckland (UoA), UNITEC and The number of therapy groups being delivered in
Auckland University of Technology (AUT). This prisons and probation offices has risen and we
included delivering lectures to health promotion have noted an increase in ‘Talatalanoa' (counselling
and community development students, providing sessions) being delivered within family groups in
a Pacific lens on public health and community the home and church settings. Having family and
development projects and outcomes from a friends involved in Talatalanoa can provide support
grassroots perspective. and understanding for the person affected.

National Director Pesio Ah-Honi, co-presented We have also seen an increase in affected others
with AUT researcher Komathi Kolandai-Matchett, seeking help; those who are negatively affected by
on their study, Culture-gambling intersectionality someone else’s gambling.
and harm magnification for Pacific people in New
Zealand. The presentations were at the National Mapu Maia also delivered clinical group
Association of Gambling Studies Conference held programmes to Pasifika and Māori men at Auckland
in Melbourne in 2017 and at the International South Correctional Facility (ASCF) and Rimutaka
Gambling Conference 2018 in Auckland. Prison in Wellington with each programme tailored
to address gambling harm through a Pacific cultural
As a result of the work and relationships with lens.
tertiary providers, Mapu Maia has been approached
to offer positions for student placements.

23

ASIAN

FAMILY SERVICES

It has been a great honour for me to continue to a training course for professionals to work with
serve as chair of the Asian Family Services (AFS) addiction in culturally and linguistically diverse
Board over the past year. I would like to start (CALD) clients (launched at the Pre-Cutting Edge
by thanking all members of the Board: Fred Pau Conference Asian Hui), and new partnerships with
(Deputy Chair), Austin Kim, Richard Northey, Raj Alliance Health, Albert-Eden Local Board, eCALD
Singh and John Wong, for all their hard work, Services, New Zealand International Students’
commitment and ongoing support over the past 12 Association, and a number of private training
months. establishments. We have also continued our
collaborative relationships with Asian community
During this year the AFS team has continued to organisations and other service providers in the
deliver innovative, holistic, culturally appropriate broader mental health and addictions field.
support to our Asian families and communities. The
appointment of Ivan Yeo as the deputy director Building on the strong language and cultural
and public health lead in May, adds strength and capability of our AFS staff, we will strive to further
expertise to the team, as Ivan brings a wealth of enhance our work and activities to bridge service
knowledge and experience in health promotion and gaps, support individual, family and community
project management to his role. wellbeing, and work towards PGF’s vision of
families and communities being healthy and
It is also significant that we gained extra FTE resilient in a just society.
funding from the Ministry of Health to support
our Asha Service and co-existing problem (CEP) ELSIE HO
services.
Chair
Some new initiatives developed during the year Asian Family Services
include: a suicide prevention resource for Chinese
launched during Mental Health Awareness Week,

24

OUR YEAR the Ministry of Health (MoH) contract purchase
units despite fewer new referrals from SkyCity
Nihao (Mandarin), Neih hou (Cantonese), Casino for the whole gambling harm minimisation
Konnichiwa (Japanese), Anyeonghaseyo (Korean), sector. This was due to a change in the casino
Namaste (Hindi), Sah-wah-dee (Thai), Haallo re-entry policy in August 2017, which effectively
(Burmese), Xin Chao (Vietnamese), and warm Asian dropped the requirement for a gambler to attend
greetings to you all. six compulsory counselling sessions to be able to
re-enter the casino. Overall, the team continues
What a fruitful year for Asian Family Services to support our clients with remarkable dedication,
(AFS) with many significant achievements and especially those that are in crisis and lack social
milestones. We have successfully secured our Asha support.
service (ably led by Shirleen Prasad) which delivers
both clinical and public health work. To help The team has also shared its knowledge of working
meet demand, we have also recruited a new team cross-culturally with the Asian community, along
member for Asha, Paras Arora. with many gambling, health and social services;
something we will continue to do.
In May this year, we welcomed our new deputy
director and public health lead Ivan Yeo, who has The Asian Helpline continues to be in high demand
a wealth of experience and skills in public health with approximately 3000 phone calls per year
and management. With Ivan on board, our clinical helping our Asian communities to access the right
practice leader Choi Kew can focus on clinical services at the right time. Our biggest challenge
services and managing the Asian Wellbeing Team, however, is the lack of culturally appropriate
which has been experiencing considerable growth. services available for Asians living in New Zealand.
We have now recruited nine contractors to Often, we have very few service options to
deliver professional and psychological services in refer clients to, and instead have to spend time
Mandarin, Cantonese, Korean, Japanese and Hindi. educating our callers on the New Zealand systems,
how they work, and how to access an interpreter if
The team has worked exceptionally hard, achieving required.

25

ACTIVE CLIENTS BY MONTH

160
140
120
100
80
60
40
20

0

JUN 17
JUL 17
AUG 17
SEP 17
OCT 17
NOV 17
DEC 17
JAN 18
FEB 18
MAR 18
APR 18
MAY 18
JUN 18

One of the most exciting products that we result, received the LifeKeeper Award from Le Va.
launched early this year is the Chinese Gambler
Peer Support Workbook that has been developed This year, we also signed our first contract with
over the last two years. The eight-week Auckland District Health Board (ADHB) to deliver
programme, co-designed with our consumers, psychological services in two GP clinics in areas
is culturally appropriate, reflects their own with a high Chinese population. We have also
experiences, and empowers them to embark on a been working with ProCare to identify the high
journey towards wellbeing. AFS has presented this South Asian population primary care clinics to help
programme at many conferences both in Australia reduce any barriers to accessing our service. The
and New Zealand. model that we started at the Apollo Medical Centre
has showed steady referrals over the last year,
SERVICE DEVELOPMENT confirming the need to invest staff time in primary
care.
AFS has partnered with eCALD programmes
(refers to culturally and linguistically diverse Our parenting programme, funded through the
groups) to develop training on working with CALD Community Organisation Grants Scheme (COGS),
in addiction. The aim of the course is to provide is one of our most popular programmes, with
strategies for those working in the addiction sector, culturally appropriate course content, delivered
to manage cross-cultural interactions, screening, in several languages, in a way that is meaningful
assessment, treatment and interventions in an and useful to participants. I found this feedback
addiction context working with CALD clients and from an attendee to be particularly touching, “I
their families. wish I did it long ago, then I would be parenting
differently, and I would not feel so guilty
Early this year AFS started the project 'Tomorrow sometimes."
will be better': a suicide prevention resource
for Chinese people. We worked with a suicide We are also proud of our volunteer workshops
prevention advisory group that provided leadership which we truly believe are empowering and
and direction with an emphasis on reducing stigma enabling Asians to gain the practical skills and
and encouraging help-seeking behaviour. We confidence to become a volunteer for any local
developed the first-of-its-kind Chinese suicide events. This programme also provides our own
prevention video resource in New Zealand and as a consumers with a healthy pathway to be part of the
community they live in.

26

ASHA Zealand that are affected by mental health and
addiction issues. They deserve to be able to access
Asha (an Indian name, derived from the Sanskrit the right services, at the right time, with the right
word for ‘hope’), is a branch of AFS providing professional, holistic care appropriate for them.
clinical and public health services for anyone The accomplishments over the past year and
impacted by harmful gambling in the South Asian the work ahead depends on the support and
community living in New Zealand. contribution of our partners and dedicated staff. I
am immensely grateful to all those people whose
Asha currently has three part-time staff that energy and commitment continue to sustain us.
are able to deliver counselling in either Hindi or Thank you and I look forward to another amazing
Punjabi. The stigma associated with sensitive issues year at Asian Family Services.
such as mental health and addictions is a significant
issue, particularly for South Asians, so providing KELLY FENG
support within a GP setting has been advantageous
in efforts to reduce this barrier to help-seeking. We National Director,
are hoping that ongoing discussions with ProCare Asian Family Services
will enable us to provide a dedicated counsellor
at GP clinics with a high number of South Asian What a fruitful year for Asian
patients. Family Services (AFS) with
many significant achievements
This year, the Asha team has been busy raising and milestones.
awareness of the service, including delivering
presentations at different Polytechnics to South
Asian international students, being interviewed on
Radio Tarana with National Party List MP, Kanwaljit
Singh Bakshi, and featuring in a programme called
Voices, on Radio New Zealand.

PUBLIC HEALTH

At AFS, we believe in partnership and building
community resilience, so our public health work
reflects this. Our Gambling Harm Awareness Week
(GHAW) activities and Living Well Groups have
been hugely successful with excellent feedback
received from both community leaders and other
organisations that we have collaborated with.

This year, our highlights include: the GHAW
photo competition and AFS open day; becoming
a Ministry of Health approved drug and alcohol
assessment centre for driver licensing purposes;
parenting, anger management and career
development workshops for Chinese and Korean
communities; and providing a voice for our Asian
clients by advocating for policy change through the
MoH consultation on Preventing and Minimising
Gambling Harm and the Government Inquiry into
Mental Health and Addiction.

I hope this has provided you with insight into the
breadth and depth of our activities.

As we move into a new year, I pledge to continue
to advocate for equity, equality and culturally
appropriate services for Asians living in New

27

NATIONAL FREEPHONE

0800 664 262

ASIAN HELPLINE

0800 862 342
www.asianfamilyservices.nz

MAPU MAIA

0800 212 122
www.mapumaia.nz

EMAIL

[email protected]

WEBSITE

www.pgf.nz

TWITTER

@pgfnz

FACEBOOK

facebook.com/pgfnz

NATIONAL & NORTHERN OFFICE

128 Khyber Pass Road, Grafton, Auckland
PO Box 8021, Symonds Street, Auckland 1150

Ph (09) 368 1520

MIDLANDS REGIONAL OFFICE

Level 2, 71 London Street, Hamilton
PO Box 19311, Hamilton 3244

Ph (07) 834 0014 Fax (07) 834 0053

CENTRAL REGIONAL OFFICE

Level 5, 148 Cuba Street, Wellington
PO Box 6506, Marion Square, Wellington 6141

Ph (04) 473 4360

SOUTHERN REGIONAL OFFICE

The Loft
Level 1, Eastgate Shopping Centre
cnr Buckleys Rd and Linwood Ave

Linwood, Christchurch
PO Box 24231, Eastgate, Christchurch 8642

Ph (03) 379 2824