IMS656 Group Assignment

IMS656

MANAGEMENT OF
INFORMATION SYSTEM

DEPARTMENT

2022

Prepared for: Noraizan Binti Amran

FACULTY OF INFORMATION MANAGEMENT CAMPUS PUNCAK PERDANA
BACHELOR OF INFORMATION SCIENCE (HONS) INFORMATION SYSTEM MANAGEMENT

(IM245)

IMS 656 MANAGEMENT OF INFORMATION SYSTEMS DEPARTMENT

GROUP ASSIGNMENT: INFORMATION SYSTEM / TECHNOLOGY DEPARTMENT E-BOOK

PREPARED BY:
Shasha Afiqah Binti Mohd Arif (2019895312)

Baxter Oswald Michael Jodi (2019605952)
Muhammad Ariff Bin Iskandar Dzulkarnain (2019486762)

PREPARED FOR: NORAIZAN BINTI AMRAN

GROUP: NIMBSF9A
SUBMISSION DATE: July 17, 2022

ABSTRACT

Information System Department (IS) exist in
almost all organizations or institutions these days. This
department plays important role by providing not only
services but also hardware and software, a complete
system and technology that able to deal with the
complexity of the needs throughout an organization.
However, some solution unable to be done in-house
therefore, an organization simply outsource solution that
able achieve the goal of an organization.

There are few examples of IS department in
Malaysia from public sector, private and multinational
organizations to be discuss in this booklet report. To
meet the needs of the organization, we will learn and
understand how IS department functioning in an
organization and handling the needs of technology to be
implemented to help organization daily business
transactions.

1

Table Of Contents

01 Introduction 3
02 Organization profile 4
31
03 System to manage
Personnel 35

04 System to manage 39
Information systems
43
05 System to manage
Systems / computer network 47

06 System to manage 51
Data / database 55
57
07 Customer support services (CSS) / 59
helpdesk

08 IT/IS manual/procedure/standard

09 Issues and challenges of IT/IS
10 Recommendations and conclusion

11 References

INTRODUCTION

MANAGEMENT

In order to achieve desired goals and objectives, a person or group of people
must be challenged and managed, according to the concept of management.
Furthermore, the capacity to organise, supervise, and guide people is a
component of management. A person or group that has the executive skills
to guide a group through challenges while striving to realise an organization's
goals is also referred to as management.

To expand and succeed in the future, organizations must determine the
practical managerial functions. They should create a company management
structure to segregate various management jobs and responsibilities;
nevertheless, in smaller businesses, people frequently perform numerous
management positions. Larger businesses, in contrast, would separate
various job management activities, resulting in structured management
functions and talents.

INFORMATION SYSTEM DEPARTMENT

By highlighting the crucial roles that IS and IT play in achieving a company's
goals, the information systems department aids in the development of
decision-making abilities in future managers.

The division focuses on how information systems (IS) are a crucial
component of a business' management infrastructure and how the
digitalization process affects existing business strategy.

3

ORGANIZATION
PROFILE

4

Organization Address Organization Name

Website Jabatan Perkhidmatan Awam (JPA)
Telephone
Jabatan Perkhidmatan Awam
Email Blok C1-C3, Kompleks C,
Location map
Pusat Pentadbiran Kerajaan
Persekutuan,

62510 Wilayah Persekutuan Putrajaya

https://www.jpa.gov.my/

0380008000

[email protected]

https://goo.gl/maps/sFuDwx51EwEEnL
K47

5

ORGANIZATION PROFILE

i. VISION
Dynamic and citizen-centric Public Service

with high performance and integrity.
ii. MISSION

Leading the Development of Public Service’s human resource.

iii. SLOGAN
“Leading Reform, Driving Change”.
Improving governance, upholding accountability and
transparency in Government administration. The Public
Service Department (PSD) serves as the central agency in
reforming the overall public services towards greater efficiency
and effectiveness in both development and human resource
management that inspire confidence and trust in the civil
service among the people (Rakyat).

6

BUSINESS PROCESS / ACTIVITIES

i. Planning
• Determines the roles of the public sector
• Determines the size and organizational structure of public agencies
• Determines human resources requirements and development
• Determines remuneration and retirement benefits
• Determines the implications of privatization/separation on public sector

human resources
• Develops strategic alliances and networking.

ii. Development iii. Management
• Determines the Organizational
• Manages recruitment, placement,
Development Policy
• Determines the Career remuneration, promotion, retirement

Development Policy benefits, service terms and conditions,
• Develops Career Paths
• Develops the Succession Planning employer–employee relations,

• Determines the Training Policy. training, and human resources

database

• Formulates and clarifies the policies for

the matters mentioned above to the

implementing agencies

• Manages policy monitoring

• Manages policy evaluations

7

ORGANIZATION CHART PRODUCT / SERVICES

i. Sistem Pengurusan Sumber
Manusia (HRMIS)

ii. Peperiksaan Perkhidmatan
Awam

iii. Portal E-Pembelajaran Sektor
Awam (EPSA)

iv. IT Skill Assessment &
Certification (ISAC)

8

Department / Unit

The Public Service Department

• National Institute of Public Administration
(INTAN)

• Planning, Research and Policy Division
• Corporate Communication Unit
• Legal Advisors Office
• Internal Audit Unit
• Integrity Unit

Public Service Human Resource Development

• Staffing and Organization Division
• Service Division
• Remuneration Division
• Human Capital Development Division

Human Resource Operations
• Pension Division
• Management Service Division
• Digital and Information

Technology Division
• Psychology Management

Service

Personnel
• Name: Zanariah binti Zainuddin
• Email: [email protected]
• Phone: 03-88855603

9

Organization Name

Unit Pemodenan Tadbiran Dan Perancangan
Pengurusan Malaysia (MAMPU)

Organization Address UNIT PEMODENAN TADBIRAN
DAN PERANCANGAN PENGURUSAN

MALAYSIA
Aras 6, Setia Perdana 2,
Kompleks Setia Perdana,
Pusat Pentadbiran Kerajaan

Persekutuan
62502 Putrajaya Malaysia

Website https://www.mampu.gov.my

Telephone 0380003721
Email
[email protected]
Location map
https://goo.gl/maps/e9n5CRRCq8hr
fzzr7

10

ORGANIZATION PROFILE

11

BUSINESS PROCESS / ACTIVITIES

MAMPU plays an important role in driving, pioneering and
transforming the public service delivery system. As the central
agency for the modernization of administration and transformation
of the public service delivery system, MAMPU performs six (6)
main roles, namely as:

• Motivator and leader of administrative and management
modernization for the public service.

• Planner and leader in the development of public service
information and communication technology.

• Consultant in organizational management and public
service information and communication technology (ICT).

• Facilitator for the implementation of modernization of the
public service delivery system.

• Researcher of administrative modernization and public
service management planning.

• Implementer of public service delivery system promotion.

12

ORGANIZATION CHART PRODUCT / SERVICES

i. MyGovUC
ii. myPortfolio
iii. Digital Document

Management System 2.0
(DDMS 2.0)
iv. MyMesyuarat System

13

DEPARTMENT / UNIT

• Public Sector Reformation
• Planning and Corporate Communications

Division
• Management Services Division
• MyGCC
• Integrity Unit
• MAMPU Sarawak
• MAMPU Sabah
• Management Research Division
• Management Consulting 1
• Management Consulting 2
• ICT Consulting
• ICT Strategic and Architecture Development
• Application Development
• ICT Infrastructure Shared Services And Security

Development
• Digital Government

PERSONNEL

• Name: Nazliah Suriati Binti Mohd Nazeer
• Email: [email protected]
• Phone: 03-88723011

14

Organization Name
Hospital Sungai Buloh

Organization Address HOSPITAL SUNGAI BULOH,
Jalan Hospital, 47000, Sungai
Website Buloh,Selangor Darul Ehsan.
Telephone
https://hsgbuloh.moh.gov.my/ms/
Email
Location map +603-61454333

[email protected]

https://goo.gl/maps/DaLP4HCex4NGki
gt8

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ORGANIZATION PROFILE

i. VISION
We will provide high quality and patient -centered services
through excellence in clinical research, training, education,
innovation and appropriate technology by a caring, committed

and professional staff.

iii. MISSION
Deliver holistic patient care services by providing the best
infrastructure facilities, as well as establishing a number of

relationships with relevant agencies.
To be a center of excellence in the management of Infectious
Diseases, Trauma, Neuro Surgery and comprehensive medical

care with emphasis on daily care services

16

BUSINESS PROCESS / ACTIVITIES

The new hospital has 620 beds, and will provide a range of medical
services in the form of secondary and tertiary services. Sungai Buloh
Hospital has been identified as a 'center of excellence' for;
❖ Contagious disease
❖ Emergency and trauma
❖ Neuro surgery
❖ Maxillo -facial surgery
❖ plastic surgery and burn treatment
❖ orthopedic and traumatology

The coverage area of ​this hospital service is Gombak district, Petaling
district and Kuala Selangor district where the population in these
three areas comprises 40% of the total population in the State of
Selangor which is approximately 2.18 million residents.

17

ORGANIZATION CHART PRODUCT / SERVICES

i. Health Information System
(eHIS)

ii. System Continuity Action
(eSCA)

18

Department / Unit

19

Organization Name Mesiniaga Berhad

Organization Address MENARA MESINIAGA
1A, Jalan SS16/1, 47500 Subang Jaya,

Selangor, Malaysia.

Website https://mesiniaga.com.my/
Telephone (603) 5635 8828

Email [email protected]

22

20

Mesiniaga Berhad

Mesiniaga Berhad was established on December 17, 1981 at a time when
the country’s IT industry was still in its infancy, Mesiniaga was set up in
response to the government’s aspiration to increase local participation in
the technology industry. Since then, Mesiniaga has been in the
technology business for almost four decades. What started out as a
company selling IBM office products has now evolved into a multi-
platform technology solutions provider.

Business industry
Professional and Commercial Equipment and Supplies Merchant
Wholesalers . Computer Systems Design and Related Services

21

Activities & Services

Security
Mesiniaga offers Next Gen cybersecurity to ensure that the latest threats are prevented and
mitigated using latest technologies. We protect your organization by using real-time predictive
methods like Machine Learning (ML), Artificial Intelligence (AI), and behavioral analysis to increase
prevention, efficacy, and speed. Our Next Gen cybersecurity approach extends to automated threat
detection and response capabilities.
IT Maintenance
Mesiniaga's maintenance services solution has the ability to predict impending system faults. We
foresee possible outages and alert our customers to remedy the sources of the breakdown before
they happen. This reduces the number of corrective incidents, and the amount of unexpected
downtime. Mesiniaga's maintenance services solution allows customers to enjoy stable IT services
with minimum disruption to their business.
Project delivery
Mesiniaga's position as a premier digital enabler in Malaysia relies upon our ability to amalgamate
customized digital architecture designs with a formidable execution plan and drive change
management to ensure that a holistic approach towards digitalization takes place every time. We
deliver the right technologies, skilled resources and masterful execution though our proven
methodologies that has kept our successful delivery record at 100%. Our comprehensive approach to
ensure implementation that creates meaningful business outcomes for our customers includes the
following functions.

22

Activities & Services

Network solutions
Mesiniaga's Network Solutions ensures that your networking technology needs
are kept abreast with the latest advancements in this field. You can depend on
Mesiniaga with our array of experts to give you the best advice on optimising
your network infrastructure environment.
Change Management
Mesiniaga’s structured change management approach helps you navigate
changes invoked by a new project, process or strategy implementation. Our
change management team will initiate early engagement with project
stakeholders and ensure users are well prepared for a successful change
adoption. This ensures that project outcomes are realised beyond successful
implementation and all the way through to active user utilisation.
Project Management
Large scale deployment of IT initiatives requires meticulous planning and
precision in execution to ensure that the project is delivered within the
planned time and budget with the right balance of resources. Venturing
forward without professional execution strategies is a setup for deployment
disaster causing additional expenses to salvage the project.

23

Organization Name Wipro Manufacturing Services Sdn Bhd
Organization Address
No. 7 Persiaran Subang Permai, Taman
Website Perindustrian Subang, 47610 Subang
Jaya, Selangor, Malaysia

www.wipro-unza.com/malaysia-en/

Telephone 03-56315588
Email [email protected]

24

Wipro Manufacturing Services Sdn
Bhd

WIPRO UNZA operates an integrated product development, production,
marketing and sales operation across its core markets, which are home to
over one third of the world’s population. WIPRO UNZA services over
258,000 retail outlets across South East Asia and Greater China.

Mission Statement

To attain a position of selective prominence in the household and
personal care markets across Asia as a marketer of high quality and
innovative brands, which enhance the lifestyle of our consumers, provide
a good return on investment for our shareholders and allow our
employees to realize their personal ambitions.

25

Activities & Services

Brand building
With some 24 proprietary brands, WIPRO UNZA invests heavily in the
process of creating new brands and constantly refining, updating and
improving its existing brands. This critical process is spearheaded by
WIPRO UNZA’s marketing teams, which comprise over 90 members
of staff who are located in our key markets across Asia.

New Product development
WIPRO UNZA designs and develops its own products in its Research
and Development centres in Malaysia, Vietnam, China and Indonesia.
Rigorous testing, backed up by consumer research, ensures new
products fully meet consumer requirements. All new products go
through stringent safety checks and are subject to the approval of
WIPRO UNZA’s Product Safety Assessment Committee before they
are released to market.

26

Organization Structure

Governance : This is a team with multi-functional advanced skills. The roles include Platform
and Tools Architect, Patterns and Practices, Security and Risk:
Product Management: Cultural change is required in IT organizations. Every service that they
provide to the business users should be a “product” and it must be dealt with in a product
management fashion starting from ideation till revenue-recognition. The roles include
Business Liaison, Service Architecture, Service Engineering, Finance Controller.
Change Factory: This team is a mix of in-house, outsourced and crowdsourced workforces for
managing large one-time changes.
Operations: This team is responsible for daily operations and continuous improvement.

27

Organization Name LE Global Services Sdn Bhd
Organization Address
A-11-01, Empire Office Tower, Jalan SS
Website 16/1, 47500 Subang Jaya, Selangor,
Telephone Malaysia

https://lgms.global/

03-86050155

Email [email protected]

28

Activities &
Services

Providing cyber security
testing, assessment and
consulting advisory to the
world
Established in 2005, LGMS has
since built a reputation for its
integrity, values, and best
practices.
Services Offered are:
1. Penetration Testing
2. Compliance & Advisory
3. Digital Forensic
4. Cybersecurity Training

29

Organization Structure

CEO (Founder)

Chief Operation Senior Director Director
Officer Professional
Services

Governance Training Sales & Finance

Information Technical Team Marketing
Technology
Department

30

SYSTEM TO
MANAGE THE
PERSONNEL /
STAFF IN THE
ORGANIZATION

31

MyGovUC
OVERVIEW

Malaysia Government Unified Communications
(MyGovUC) is an integrated communications and
collaboration service managed centrally by MAMPU. The
service combines email communication channels, video
and audio conferencing, instant messaging, chat and
space. In addition, this service also provides information
sharing facilities on the MyGovUC 2.0 Portal and online
learning on the Learning Management System (LMS).
MyGovUC is implemented as a cost-saving measure
through collaboratively integrated communication where
all public sectors in Malaysia can communicate and
succeed in a project through the communication system
offered by MyGovUC

PICTURE / SCREENSHOT

32

MyGovUC

FEATURES AND FUNCTIONALITY

Email
Is an application that allows users to communicate with
each other in the form of electronic messages
Meet
Allows users to communicate directly via text, voice calls,
video calls and online file sharing
Chat
Allows users to chat with each other and have additional
thread functions. The thread function helps the user
discuss separate topics in the same space
Drive
Allows users to save and keep the documents. Users also
can retrieve the documents at any time.
Calendar
Allow users to create or schedule the meetings.
Mobile Application.
A mobile application, most commonly referred to as an
app, is a type of application software designed to run on
a mobile device, such as a smartphone or tablet
computer. Mobile applications frequently serve to
provide users with similar services to those accessed on
PCs

33

SISTEM PENGURUSAN SUMBER MANUSIA
(HRMIS)

OVERVIEW

HRMIS enable effective workforce planning and sizing of public services
through human resource management information; Automate human
resource management operational processes; Develop integrated and
up-to-date human resource information for the purpose of effective
human resource planning; Facilitate horizontal communication and
integration, coordination of human resource processes and access
through a single window; Contribute towards the creation of a
paperless environment; and Provide an open and flexible human
resource information system as well as updates to meet the needs of
management at various levels of the agency

FEATURES AND FUNCTIONALITY

• Module Sasaran Kerja Tahunan
• Module Rekod Peribadi

• Module Profil Perkhidmatan

PICTURE / SCREENSHOT

34

SYSTEM TO
MANAGE THE
INFORMATION
SYSTEMS IN THE
ORGANIZATION

35

DDMS 2.0

OVERVIEW

The DDMS 2.0 project aims to develop a records
management system that manages official government
records and official secrets for its entire life cycle from the
process of creation, capture, storage, maintenance,
distribution and disposal of records digitally and
systematically. DDMS 2.0 can enhance the delivery and
transparency of government services through access to
digital (electronic) records management anywhere, any
time and any device. DDMS 2.0 also creates uniformity of

electronic records management in the public sector.
FEATURES AND FUNCTIONALITY

DDMS 2.0 allow public sector staff to manage record
electronically according to the life cycle of government
records starting with the creation, storage,
maintenance and disposal.

PICTURE / SCREENSHOT

36

MYKEHADIRAN

OVERVIEW

MyKehadiran system is intended to record all JPA staff’s
attendance time in and time out. Each staff will have their
own report of attendances for each month that will help their
staff to keep track their daily attendance or in other words,
monitoring staff movements during office hours.

FEATURES AND FUNCTIONALITY

MyKehadiran contains several modules / functions other
than recording time in and time out which dashboard which
were view daily record status, update attendance status to
relevance reasons such as rest leave, medical leave and so
on. MyKehadiran also provide dashboard for the staff to view

37

MYKEHADIRAN

PICTURE / SCREENSHOT

38

SYSTEM TO
MANAGE THE
SYSTEM /
COMPUTER
NETWORK IN THE
ORGANIZATION

39

SANGFOR NGAF

Sangfor NGAF databased are automatically and proactively
updated to keep your network and business safe from new,
unknown and zero day attacks. You can install NGAF on
premise as a Network Hardware Firewall or on cloud as a
Software (Virtual) Firewall. It is compatible with Sangfor HCI
or VMware ESXi.

40

PRODUCT BENEFITS

• A Business Firewall for Best- in-Class Visibility
Sangfor's next-generation hardware firewall is known globally for its
convenience, risk identification capabilities, and easy operation and
maintenance.
• Protection from all Cyber Threats
Sangfor's NGAF can effectively deal with vulnerability scanning, SQL injection
attacks, website defacement attacks, brute force attacks to crack weak
passwords and can effectively identify and interpret high-risk user behavior.
• Easy Deployment of Network Firewall
Sangfor's service team will use their vast technical knowledge to assist with
hardware firewall deployment or virtual software firewall migration, providing
excellent service during the designated maintenance period.

SYSTEM SCREENSHOT

41

SYSTEM SCREENSHOT

Policies of network

Grouping the IP (Object)

42

SYSTEM TO
MANAGE THE DATA /
DATABASE IN THE
ORGANIZATION

43

ACRONIS DATABASE
MANAGEMENT SYSTEM

• Acronis is used by computer technicians to deploy a
common system image to a group of computers. It is a
software package produced by Acronis International GmbH
that aims to protect the system from any threats and allows
users to backup and restore files or entire systems from a
backup archive, which was previously created using the
software.

44

Benefits

• Versatile
Back up what you want, how you want with tools like full image, file/folder-level backups,
active disk cloning, cloud-to-cloud Microsoft 365 backups, event-based scheduling, non-
stop backups, and automatic replication of local backups in the cloud.
• Flexible
Control where you store your data, whether it’s locally on an external hard drive, network
folder or NAS device, off-site in the cloud, or a combination to ensure total protection.
Approve specific Wi-Fi networks to avoid potential problems.
• Visual
Know everything about your protection at a glance. Notifications pushed to your desktop
tray keep you informed, while our visual dashboard displays file sizes, backup speeds, the
status of scans, files checked, threats found, and threats stopped.
• Secure
Prevent sophisticated threats from corrupting your device data or backups files with AI-
enhanced real-time protection that’s VB100 certified and independently proven to score a
100% detection rate and does not create any false alarms.

47

45

System Screenshot

46

IT / IS CUSTOMER
SUPPORT SERVICE
(CSS) / HELPDESK
IN THE
ORGANIZATION

47

MANAGE ENGINE (SERVICE DESK)

OVERVIEW

ServiceDesk Plus is a game changer in turning IT teams from daily fire-
fighting to delivering awesome customer service. It provides great
visibility and central control in dealing with IT issues to ensure that
businesses suffer no downtime. For 10 years and running, it has been
delivering smiles to millions of IT folks, end users, and stakeholders
alike.

FEATURES AND FUNCTIONALITY

Incident management
Reduce outages, improve agent productivity, meet SLAs, and manage the
complete life cycle of IT tickets.
Asset management
Optimize asset utilization, avoid vulnerabilities, and ensure license
compliance.
Project management
Create projects, manage resources, track progress, and integrate projects
with requests and changes to fine-tune your overall IT service delivery.

48