Unit 1 Greeting

Unit 1
Greeting

Available from: http://www.tddf.or.th/business/detail.php

Picture 1.1 Greeting

PART A: Introduce yourself to other people
LISTENING & SPEAKING
a. Imagine you are meeting your colleagues in the class for the first time.
Introduce yourself to the person on your right. Then introduce yourselves to
another pair.
Conversation 1.1 (David Grant and Robert McLarty. 1997: 54)

A: Mr. McKenna, how do you do? I’m Napatsinee Rotkert, Personnel Officer.
Welcome to ICL.

B: Thank you.
A: Did you have a good journey?
B: Yes, Thank you. It was a long flight, but I slept for a few hours.
A: And are you happy with your hotel?
B: Yes, it’s very comfortable and it’s in a good location.
A: I’m pleased to hear that. Would you like a coffee before we start?
B: No, thank you. I had a cup of coffee just now.
A: So, is this your first visit to Thailand?
B: Yes. It is.
A: Well, I hope you have a nice stay.
B: Thank you very much. I’m sure I’ll enjoy my visit here.

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LANGUAGE NOTE

Introductions

1. Introducing yourself 2. Introducing the other

Hello, I’m ………. This is ………..

May/ Can I introduce myself? May/ Can I introduce you to……?

My name’s …….. Have you met Mr. …

3. Responding to an introduction 4. Making a visitor feel at home

How do you do? Welcome to …. (Name of the company)

Pleased to meet you. How was your trip/flight?

Nice to meet you, I’m…… Would you like something to eat/drink?

Did you have a good trip?

Can I help you with your bags?

(David Grant and Robert McLarty. 1997: 55)

EXERCISE 1

a. You are visiting a company. Your host says sentences (a-j) below to you. How
can you reply? Choose from replies (1-10). (David Grant and Robert McLarty. 1997: 56)

a. How do you do? 1. Yes, please

b. I’m sorry I’m late 2. It’s a pleasure

c. What was your journey like? 3. Yes. Of course

d. Did you arrive this morning? 4. It doesn’t matter

e. Would you like something to drink? 5. No, I don’t

f. May I smoke? 6. How do you do?

g. Thank you for coming 7. I’m pleased to hear that

h. Here you are 8. Fine, thank you

i. Do you take sugar? 9. Thank you

j. We’re very happy with your service 10. Yes, I did

b. complete the conversation using the words in the box.

with for in an call from me too meet am (’m) at

A: Hello, my name is Antonio. I’m (1) ______________________ Spain.
B: Nice to (2) __________________ you. (3)___________________ me Natacha.
A: Nice to meet you, (4) __________________ What do you do?
B: I work (5) ______________ Quality Business USA. I’m (6) ____________ the sale
department. How about you?
A: I’m (7) _________________ engineer at Fujisu International.
C: Hi, I (8) _________________ Steve.
A: Hello, Steve. What do you do?
C: I’m a Sales person (9) ____________ Quality Business. I work (10) ____________
Natacha

EXERCISE 2

a. Choose the best response (a-g) for each phrase (1-7). Here are some phrases
you can use when you greet people.

(Rolf Cook, Mara Pedretti and Helen Strphenson. 2009: 10)

1. Good morning. My name’s Ros Cox. a. Not too bad, thanks. And you?
2. Hello. I’m Lothar Muller. b. No, I’m not.
3. Excuse me. Are you Linda Gordon? c. Pleased to meet you, Ms. Cox.
4. Hello, Ms.Leonardi. How are you? d. How do you do, Mr. Muller?
5. Excuse me. Is your name Brown? e. Please, call me Peter.
6. Hi, George. Nice to see you again. f. Yes, it is.
7. Pleased to meet you, Mr. Lehman. g. Nice to see you too.

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b. Work in pairs to check your answers. Then practice saying the greetings and
responses.

PRACTICE

a. Person A is meeting Person B at the airport. It is their first meeting. Use the notes
below to prepare a conversation. When you reach the end of the notes, try to
continue the conversation.

(David Grant and Robert McLarty. 1997: 57)

Person A Person B

Say hello. Say hello.
Introduce yourself Introduce yourself

Ask B about his/her Answer.
journey Thank A for meeting you

Answer. Answer
Offer to take B's suitcase.

Ask B if he/she wants to
eat something

No. Lunch on plane

Ask B if this is his/her first First business trip. but
visit to your country two weeks last year as a

Reply tourist
Oh, really? Where?
Answer

b. Work in groups. Practice making introductions. Introduce:
(Vicki Hollett. 2006: 7)
1. two people in a formal situation.
2. two people in an informal situation.
3. yourself at a company reception desk.
4. yourself to a new colleague.
5. yourself to a foreign visitor you are meeting at the airport.
c. Look at the people in the photographs.
(Vicki Hollett. 2006: 6)

1. Is it a formal or informal situation?
2. What are they saying?

Available from: Available from: http://blog.sagehrms.com/
http://personnelmattershr.com/workplace_et.html wp-content/uploads/2010/11/Casual-Conversation.jpg

EXERCISE 3

a. Put this conversation in the right order. Write number 1-7.
(Vicki Hollett. 2006: 7)
______ Sure I do. How are you, Tom?

______ Good. Let’s go upstairs and get some coffee.

______ Peter! Welcome to New York. Great to see you again.

______ Just fine. Do you know my colleague, Tom Bryan?

______ Great to see you, too! How are you doing?

_______ Not bad.

______ Good, thanks. How was your trip?

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b. Complete conversation with the sentences in the box.
(Rolf Cook, Mara Pedretti and Helen Strphenson. 2009:10)

It’s a real pleasure to work with her. Nice to meet you, Ian.
Do you know her? May I introduce myself?
My boss is in Sydney. She’s in Singapore, too.

Ian Hello. (1) ________________________________________ My name’s Ian and I
work in the Asia-Pacific division.

Henry (2) ________________________________________ My name’s Henry and this
is my colleague, Sarah.

Sarah Hello, Ian. Do you work in the Sydney office?

Ian No, not at the moment. (3) ________________________________________

But I’m based in Singapore.

Henry Look! There’s Michelle over there. She’s based somewhere in Asia. I can’t
remember where exactly. (4) ________________________________________

Ian Yes, we’re on the same project this year.

(5) _______________________________________________________________

Henry Ah, lucky you. She’s really beautiful – and clever too.

Ian Yes, I know. (6) ____________________________________________________

Sarah Well, I think I’ll leave you boys to discuss … work.

Henry Oh, Sarah, you’re not jealous, are you?

Sarah No, I’m not … Michelle, how lovely it is to see you again.

Available from: http://www.ielts-toeic.com/Conversation_course_Bn.php

Picture 1.2 Getting information

PART B: Getting information
LISTENING & SPEAKING
a. Listen to the interview conversation and write the correct form of the
questions.
Conversation 1.2 (Rolf Cook, Mara Pedretti and Helen Strphenson. 2009: 12)
Q: What / name? What’s your name?
A: Kostas Hadavas.
Q: How / spell / surname?

___________________________________________________________________
A: H-A-D-A-V-A-S.
Q: What / do?

___________________________________________________________________
A: I’m the personal assistant to the managing director of Athens Daily Menu.
Q: Who / managing director?

___________________________________________________________________
A: His name’s Georogos Solomos.

10

Q: What / your job / involve?
___________________________________________________________________

A: I deal with clients, and I organize meetings and events.
Q: / write / reports too?

___________________________________________________________________
A: Yes, I often write reports and memos for our staff.
Q: / work / only in the Athens area?

___________________________________________________________________
A: No, we don’t. We work in other parts of Greece too.
Q: How / people / react to you, a man, doing this job?

___________________________________________________________________
A: Sometimes they are surprised, but it isn’t usually a problem at all.
Q: / like / your job?

___________________________________________________________________
A: Yes, I like it a lot.
Q: Why / like / it?

___________________________________________________________________
A: Because I’m always busy, and because of the variety of things I do.

b. Work with a partner. Practice the conversation.

LANGUAGE NOTE

Getting information

1. Asking about their job/company 2. Responding to the question

What do you do? I’m a managing director/receptionist.

I’m an engineer/accountant/artist.

What company do you work for? I work for MCM Deployment.

Where do you work? I work in New York, in the USA.
I work in a shop/ factory/warehouse
I work in an office

c. Listen to two people talking about their jobs. Fill in the chart.
Conversation 1.3
(Mark Ibbotson and Bryan Stephens. 2007: 19)

Company Job Workplace

Person 1 Santia Partners

Person 2 Irex Chemicals

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EXERCISE 1

a. Match the questions and answers from the conversation 1.3. Write a-d in the
boxes.

1. What do you do? a. Irex Chemicals.
2. What company do you work for? b. I’m an accountant.
3. Where do you work? c. Yes.
4. Do you live in Boston? d. In a factory in Boston.

b. Make questions for the following answers.

What / do? I’m a marketing manager what do you d ?

1 Where / from? The Netherlands. ____________________?
____________________?
2. Where / live? New York. ____________________?
____________________?
3. What / name? Alice. ____________________?

4. What /department? The Marketing Department.

5. Where / work? In France

c. Complete the sentences with your information. Then practice saying them.
1. I work for ___________________________________________________________.
2. I’m a/an ____________________________________________________________.
3. I work in a/an _______________________________________________________.
4. I live in _____________________________________________________________.

Exercise 2
a. Here are some answers, but what are the questions?
(Vicki Hollett. 2006: 9)
1 Q: ___________________________________________________

A: I’m fine, thanks.
2 Q: ___________________________________________________

A: Michael Wang.
3 A: ___________________________________________________

A: M-I-C-H-A-E-L.
4 Q: ___________________________________________________

A: I’m Taiwanese.
5 Q: ___________________________________________________

A: I’m from Taiwan.
6 Q: ___________________________________________________

A: FIMEX Ltd.
7 Q: ___________________________________________________

A: We export electrical appliances.
8 Q: ___________________________________________________

A: I work in payroll.
9 Q: ___________________________________________________

A: I’m an auditor.
10 Q: ___________________________________________________
A: Taiwanese, Mandarin, and English.

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PRACTICE

a. Six People are visiting your company today. Look at their business cards and
ask and answer questions about them.

(Vicki Hollett. 2006: 8)

What’s his / her name? What nationality is he / she?
What’s his / her position in the company? Where does he / she work?
How do you spell your name / surname? Who does he / she work for?

Natasha Romanoff Gulf Publishing
Public Relations Officer Bruce B. Banner

[email protected] LANALA PUBLISHING

QUALITY BUSINESS 665/556 Khuntalay Suratthani

67 M.6 PangAung Meahongson Phone : +66(82)778-2387 Fax : +66(77)284-428
Telephone : +66(89)123-9876

Fax : +66(53)444-888

b. Write some questions to ask a colleague. Ask about:
(Vicki Hollett. 2006: 9-11)

 their company.
 their job.
 their responsibilities.
 their hobbies and interests.
 their department.

Find someone you don’t know very well and ask your questions.

c. Work with your colleague. Interview each other. Fill in the fact file with
information about your colleague using questions from practice b.
(Rolf Cook, Mara Pedretti and Helen Strphenson. 2009: 11)

Name____________________________ Hobbies________________________
Position_____________________________________________________________
Department _________________________________________________________
Company____________________________________________________________
Responsibitities_______________________________________________________
Favorite place for holiday______________________________________________

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PART C: Describing jobs Shop
EXERCISE 1
a. Match the words to the photos 1-6.
(Mark Ibbotson and Bryan Stephens. 2007: 18)

Factory Hotel Lab Office Warehouse

Available from: http://infinity- . Available from: http://infinity- .
staffing.biz/job/warehouse-workers/ staffing.biz/job/warehouse-workers/

1. 2.

Available from: . Available from: http://www.thefloridamallhotel.
http://islanublar.jurassicworld.com/park- com/Media-Gallery#gref
map/hammond-creation-lab/
4. .
3.

Available from: http://www.papawestray. Available from: https://girltwenty20.
co.uk/papay-shop.html wordpress.com/2014/07/04/the-great-office-
novel-my-top-5/
5. .
6. .

b. Match the jobs to the workplaces in the chart. Some jobs match to more
than one workplace.

Accountant Personal assistant Engineer Manager
Receptionist Sales assistant Technician Designer

Factory Hotel Lab Office Warehouse Shop

receptionist receptionist

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c. Eight people are describing their job. Match the people (a-h) with the
department they work in.

(David Grant and Robert McLarty. 1997: 60)

LEGAL SALES MARKETING AFTER SALES PRODUCTION

HUMAN RESOURCES PURCHASING RESEARCH & DEVELOPMENT

a. “We buy raw materials and equipment for the company.”
b. “We help if a client has problems with a product.”
c. “If there is a problem with a contract, we deal with it.”
d. “We recruit and train staff.”
e. “We study and test possible new products.”
f. “We find potential clients for new products and organize advertising campaigns.”
g. “We manufacture the products.”
h. “We sell the products.”

I am a designer. LANGUAGE NOTE
I am an engineer. Describing job

I design clothes.
I fix computer systems.

I work in a hotel. (In + Place or area you work in)
I work in the office.
I work in the design department.

I work for Quality Business. (work for + organization)
I work for Bangkok Airways.

EXERCISE 2

a. Complete this conversation. Use a, an, for, and in.

(Vicki Hollett. 2006: 10)

A: What do you do for a living?

B: I’m pharmaceuticals.

A: Really? Who do you work ?

B: Merck. I’m product manager. What about you?

A: I work Bechtel.

B: So you’re the construction business?

A: Yes. I’m engineer.

PRATICE

a. Ask and answer questions about these commuters.

(Vicki Hollett. 2006: 11)

What does Rose do for a living? Where does she live?

Where does she work? How long does it take to get there?

How far is it? How does she get there?

What does she do on the way to work?

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Matthew Long, data analyst. Daisuke Tanaka and Hideo
Works in Hatton Gardens, Nakajima. Work for banks in
London. Lives 4 miles away in Otemachi, Tokyo. Live 20
Hornsey. 25–minute trip on miles away in Chiba. 50-
bike. Has to concentrate on the minute trip by train. Read,
traffic. send text messages, or sleep.

Rosa Gonzalez, architect. Available from: Available from:
Works on 42nd Street, New York. https://rider.in.th/article/141-we- http://www.komar.org/faq
Lives 2 miles away at Central Park bike-for-what.html /travel/vacation/antarctica
West and 86th Street. 15-minutes /air-travel/
trip on rollerblades. Think about

the day ahead or listens to her
MP3 player.

Available from:
http://www.gettyimages.com/photos

b. Now ask a partner similar questions about their trip to work.

READING & WRITING
a. Read the profile of Lani Silber Weiss and then write another profile about
yourself. Use the topics below to help you.
(Vicki Hollett. 2006: 15)

name company responsibilities
nationality position in the company hobbies
home town vacations

I’m Lani Silber Weiss, and I’m the president and chief
operation officer of the Potomac Nationals, an American baseball
team. I work at our stadium in Woodbridge, Virginia, not far from
Washington, D.C., and I run all the financial and accounting
operations. So I do a lot of different things, because I oversee the
day-to-day bookkeeping and banking operations, and I’m also
responsible for our monthly and annual statements.

I’m always very busy and I don’t get much free time,
especially in baseball season. But when I can, I like spending time
with my friends. And when the season ends I like to go on
vacation. I love Europe, Mexico and Africa, and I’d live to visit
Asia some day.
(Vicki Hollett. 2006: 15)

b. Write a profile about yourself. Use the topics provided in the box.

PROFILE

___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________

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References

David Grant & Robert McLarty. (1997). Business Basics. (4th ed.). UK: Oxford
University press.

Mark Ibbotson & Bryan Stephens. (2007a). Business Start-up 1. (2nd ed.). New York:
Cambridge University press.

Rolf Cook, Mara Pedretti & Helen Strphenson. (2009). Total Business 1. United
Kingdom: National Geographic Learning.

Vicki Hollett. (2006). Business Objectives. UK: Oxford University press.