DIRECTORY OF SERVICES
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Mabuhay!
Welcome to Valero Grand Suites by Swiss-Belhotel!
Whether you are here for a quick business trip or you decide to make
our hotel your home for a year, we will ensure that your stay will be a
pleasant one.
Please feel free to call me or any of my team for assistance – we are
always happy to help.
Have a suite day!
Garry A. Garcia
General Manager
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TABLE OF CONTENTS 3
TABLE OF CONTENTS 5
5
HOTEL INFORMATION 6
ADAPTERS 6
ACTIVITIES DESK 6
AIR-CONDITIONING 6
AIRLINE BOOKINGS AND RECONFIRMATIONS 6
AIRPORT TRANSFERS 6
AMENITIES 6
BANKS 6
BOTTLE OPENER 7
BUSINESS SERVICES 7
CREDIT CARDS 7
CREDIT LIMITS 7
CURRENCY EXCHANGE 7
DIETARY REQUIREMENTS 7
DOCTOR 8
DO NOT DISTURB 8
DRY CLEANING, LAUNDRY & PRESSING 8
E-MAIL 8
EMERGENCIES 9
EVENTS 9
FACSIMILE 9
FITNESS CENTRE 9
FIRE SAFETY 9
FIRST AID 9
FLOWERS 9
FRUITS WITH STRONG SMELL 9
GUEST RELATIONS 9
HAIR DRYER 10
HOUSEKEEPING 10
IN-ROOM DINING 10
IN-ROOM ENTERTAINMENT
INTERNET |3
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IRON AND IRONING BOARD 10
KEY CARDS 10
LOST & FOUND 10
LUGGAGE SERVICES 10
MAINTENANCE 10
MESSAGES 11
OBSERVATION PORT 11
PARKING & VALET SERVICES 11
PETS 11
PHARMACY 11
PLACES OF WORSHIP 11
PRAYERS 11
RESERVATIONS FOR SWISS-BELHOTEL INTERNATIONAL
HOTELS & RESORTS 12
RESTAURANT RESERVATIONS 12
ROOM NUMBER 12
SAFETY BOX 12
SECRETARIAL SERVICES 12
SECURITY 12
SEWING & MENDING SERVICES 12
SHOE CLEANING SERVICES 12
SIGHTSEEING 13
STAMPS 13
STATIONERY 13
SWIMMING POOL 13
TIPPING 13
TOBACCO AND CIGARETTES 13
TV CHANNELS 13
VALUABLES 13
VISITORS TO YOUR ROOM 13
VOICE MAIL 13
WAKE-UP CALLS 14
WATER 14
WHEELCHAIRS 14
TV CHANNEL GUIDE 27
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EMERGENCY PROCEDURES 30
HOTEL TELEPHONE DIRECTORY 34
EMERGENCY HOTLINES 35
TELEPHONE AREA CODES IN THE PHILIPPINES 37
DESTINATION INFORMATION 66
General Information 67
Geography and Climate 67
Business Hours 67
Shopping centers 68
Historical sites 68
Culture and sports 71
Events, Activities, Festivals 75
ABOUT SWISS-BELHOTEL INTERNATIONAL 78
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HOTEL INFORMATION
ADAPTERS
The voltage in Makati is 220 volts. Should you require an adapter to
charge your camera, laptop or iPod, please contact Housekeeping.
ACTIVITIES DESK
For tourist information, excursions, detailed information on the Hotel’s
recreational facilities and the hotel’s activities program, please visit our
Guest Relations located in the main lobby.
AIR-CONDITIONING
Guestrooms have their own temperature control. Please choose the
desired temperature.
AIRLINE BOOKINGS AND RECONFIRMATIONS
A list of airlines operating to and fro the destination can be obtained from
the Guest Relations. For updated schedules and for assistance with
bookings and reconfirmations, please contact Guest Relations.
AIRPORT TRANSFERS
Airport transfers in the comfort of a private car with additional charge can
be arranged by our Concierge.
AMENITIES
Forgot your razor? Out of toothpaste? If we can be of assistance,
please contact Housekeeping.
BANKS
Many international banks are represented by branches in Makati.
Banking hours are from 9:00 am – 4:00 pm five days a week. For
assistance, please contact Guest Relations.
BOTTLE OPENER
There is a bottle opener in the kitchenette of your room.
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BUSINESS SERVICES
Our Business Center is open 24 hours daily and is located at the Lobby.
Services available include:
• Printing
• Internet Access
• Online check-in and e-ticket
CREDIT CARDS
We are pleased to accept payment with the following credit cards:
American Express, JCB Card, MasterCard and Visa Card.
CREDIT LIMITS
Your attention is drawn to the hotel’s standard policy of getting credit
card authorization for the anticipated amount of your hotel bill. Also,
please bear in mind the following:
• Company accounts are given to accredited account holders only
• In the event that no credit card arrangement exists, you will be required
to leave an imprint of your credit card at the front desk and you will be
informed once you reach your credit limit.
• Cash deposits are required if you do not have a credit card
CURRENCY EXCHANGE
Need to change your major international currency into local currency?
Our Guest Relations team will be able to assist you.
DIETARY REQUIREMENTS
For special dietary or meal requirements, please contact Guest
Relations.
DOCTOR
Hopefully you do not need one at all during your stay, but if you need
any medical assistance our hotel has a doctor on call 24 hours. Please
contact Guest Relations for any assistance.
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DO NOT DISTURB
If you wish not to be disturbed, please hang the “Privacy Please” sign
outside your door and contact the Front Office to inform them that you do
not wish to accept calls.
DRY CLEANING, LAUNDRY & PRESSING
Valero Grand Suites by Swiss-Belhotel offers a daily laundry,
dry-cleaning and pressing service. Laundry bags and lists are located in
the wardrobe of your room.
• Laundry collected before 10:00 am will be returned the same day at
6:00pm
• Laundry collected after 10:00 am will be returned by 6:00 pm the
following day
• Express service laundry collected before 12:00 pm will be returned the
same day with 50% surcharge. Three (3) hours service available with
100% surcharge.
For assistance and collection, please contact Housekeeping.
E-MAIL
You can have an email sent to you at the hotel, on
[email protected] with your name and room number
included in the subject line.
EMERGENCIES
Valero Grand Suites by Swiss-Belhotel is equipped with comprehensive
safety equipment. In the event of an emergency, the alarm will be
activated. An emergency escape plan is located on the inside your
guest room door.
Emergency procedures can be found in the “EMERGENCY
PROCEDURES” section in this directory. Please familiarize yourself
with the emergency exits. In cooperation with the local authorities, the
management takes this opportunity to assure you that we are constantly
taking every precaution to ensure your safety. For emergency
requirements, please call the Front Office by dialing ZERO (0).
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EVENTS
Our function rooms are still under completion. For any inquiries on future
corporate or social events, please email
[email protected]
FACSIMILE
Facsimile services are available, please contact Guest Relations for
further information.
FITNESS CENTRE
Our Fitness Centre is still under completion, but we have temporary
located at 11th Floor - Luna Function Room. Operating hours is from
10:00AM to 7:00PM.
FIRE SAFETY
Please refer to “Emergencies” in this section of the directory.
FIRST AID
Need a bandage or first aid items? Please contact Guest Relations.
FLOWERS
For any special occasion, floral arrangements and bouquets can be
arranged. For assistance, please contact Guest Relations.
FRUITS WITH STRONG SMELL
We regret that fruits with strong smell are not allowed within the Hotel.
GUEST RELATIONS
Guest Relations Officers act as single points of contacts for all your
needs when you stay at Valero Grand Suites by Swiss-Belhotel. If you
require any assistance, please do not hesitate to contact them.
HAIR DRYER
Your room is equipped with a hair dryer, inside the bathroom in each
room.
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HOUSEKEEPING
If you have any special request for extra pillows, duvets or any additional
amenities to make your stay more comfortable, please contact
Housekeeping.
IN-ROOM DINING
In-room dining is available until 10:00 PM. Please refer to the
“IN-ROOM DINING MENU” section in this directory or menu in your
room. For your order, please contact the Room Service.
IN-ROOM ENTERTAINMENT
Full details on the available television channels can be found in the
telecommunications section of this directory
INTERNET
Wi-fi Internet connection is available in your room, and selected public
areas at no charge. The login details will be given to you upon check-in.
For any concerns, please contact our Front Office.
IRON AND IRONING BOARD
An iron and ironing board can be delivered to your room, please contact
Housekeeping for assistance.
KEY CARDS
Please remember to return your key cards to our Front Office upon
check-out. For security reasons key cards have no room numbers
indicated and are programmed to be valid until 12:00 noon on the day of
check-out. Should you wish to extend your stay, please ensure your key
cards are revalidated at the Guest Relations.
LOST & FOUND
If you have lost any personal item during your stay at the Hotel, please
contact Guest Relations for assistance.
LUGGAGE SERVICES
For luggage handling, including temporary storage, please contact Guest
Relations.
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MAINTENANCE
Room maintenance is carried out prior to your arrival. However, if a
problem arises, please contact Guest Relations for further assistance.
MESSAGES
Messages left with the Communication Centre at our Front Office will be
printed and hand delivered to all guest rooms. Also, a flashing red light
on your room telephone indicates that a voice mail message has been
left for you. To retrieve your messages please press the “message
button” on your telephone. For more information, please refer to the
"HOTEL TELEPHONE DIRECTORY" section in this directory or contact
the Front Office.
OBSERVATION PORT
Your guest room door is equipped with an observation port, which
permits you to see the corridor outside your room without opening the
door. Before answering a knock or ring, please use the observation port
to determine who is seeking entry. If you are in doubt of someone’s
identity, contact the Front Office by pressing “0” on your telephone.
PARKING & VALET SERVICES
Car parking for registered guests is complementary and valet parking is
available. However, the Hotel is not liable for any accident, theft or
damage, which may occur within the hotel premises. Car keys are kept
at the Guest Relations for your convenience.
PETS
We regret that pets are not allowed within the Hotel.
PHARMACY
For information on the location of the nearest pharmacy, please contact
Guest Relations.
PLACES OF WORSHIP
For information on the location of nearby places of worship, please
contact Guest Relations.
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PRAYERS
Prayer mats, Holy Quran and Qibla are available through Housekeeping
and will be delivered to your room upon your request.
RESERVATIONS FOR SWISS-BELHOTEL INTERNATIONAL HOTELS
& RESORTS
If you wish to experience any of our other sister resorts or hotels, please
visit our website swiss-belhotel.com or contact Guest Relations for
assistance.
RESTAURANT RESERVATIONS
Restaurant reservations are encouraged. To avoid disappointment, we
suggest you make your reservations in advance. Please contact Guest
Relations for assistance.
ROOM NUMBER
To ensure privacy, Hotel Employees are instructed not to give out room
numbers of registered guests. You may be connected directly to another
guest’s room by giving the name of the guest to Front Office.
SAFETY BOX
A digital safe is placed in the wardrobe. It is advised to place your
valuables inside for safe keeping at all times. The Hotel is not
responsible for any missing valuables kept in the room or the safe.
SECRETARIAL SERVICES
Secretarial services are provided through our business center.
SECURITY
For your safety, our security officers patrol the hotel 24 hours. Security
cameras have also been installed at strategic public locations throughout
the hotel. We further advise you to lock all doors and keep your
valuables in the digital safe in your room.
SEWING & MENDING SERVICES
For emergency repairs, a sewing kit, mending or alterations, please
contact Housekeeping.
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SHOE CLEANING SERVICES
For complimentary shoe cleaning service, please contact Housekeeping.
SIGHTSEEING
For sightseeing opportunities, please contact Guest Relations.
STAMPS
Stamps are available from our Business Center, located next to the
Hotel Lobby on ground floor level.
STATIONERY
If you need more stationeries, please let us know. For assistance please
contact Housekeeping.
SWIMMING POOL
Our swimming pool is located at Roof Deck. Operational hours is from
10:00AM to 7:00PM and closed every Monday.
TIPPING
Tipping, as always, is at guest’s discretion.
TOBACCO AND CIGARETTES
Smoking is only allowed in dedicated areas of the Hotel including rooms.
Please contact Guest Relations for advice on where you may smoke.
TV CHANNELS
For full details on the available television channels please refer to the
“TV CHANNEL GUIDE” s ection of this directory. For any assistance,
please contact Communication Centre.
VALUABLES
Please refer to “Safety Box” in this section of the directory.
VISITORS TO YOUR ROOM
For security and safety reasons, please notify the Front Office of any
overnight visitors you may have or any individuals you would like to be
given access to your room.
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VOICE MAIL
A voice mail facility is incorporated into your room telephone. A flashing
red light on your room telephone indicates that a voice mail message
has been left for you. To retrieve your messages please press the
“message button” on your telephone. For more information, please refer
to the “ HOTEL TELEPHONE DIRECTORY” section in this directory or
contact our Front Office.
WAKE-UP CALLS
If you need a wake-up call, please contact the Guest Relations or our
Front Office.
WATER
Tap water is unsafe for drinking so we recommend that you only drink
bottled water provided in your room, which is replenished on a daily
basis.
WHEELCHAIRS
Wheelchairs are available in the Hotel. Please contact Guest Relations
for assistance.
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IN-ROOM DINING MENU
Casa Valeros
(Rates are quoted in P hp and are subject to taxes and service charge)
All Day Breakfast 300.00
Filipino (Beef Tapa, Pork/Chicken Tocino, Spam, 300.00
Corned Beef, Vigan Longanisa or Cebu Fried 300.00
Danggit) 350.00
Continental
Classic Eggs Benedict
Waffle Sausage
Soup 200.00
Cream of Mushroom 250.00
Sopa De Valeros 200.00
Tomato Soup
Salad 250.00
Kani Salad 250.00
Valeros Caesar Salad 250.00
Potato Salad
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Starters 295.00
Fish and Fritters with Blue Cheese 350.00
Gambas Al Ajilo 350.00
Shrimp Poppers 295.00
Calamares 350.00
Spicy Squid
295.00
Burger and Sandwiches 275.00
Quarter Pound Burger 275.00
Burger Melt
Valeros Club Sandwich 250.00
150.00
Desserts 180.00
Mango Crepe 160.00
Creme Brulee Panna Cotta
Fruit Platter 300.00
Cake of the Day 350.00
300.00
Specialty Pizzas 300.00
Pizza Sisig
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Pizza Pampanga
Pizza Margarita
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Classic Pepperoni 300.00
Pasta 295.00
Grilled Chicken Pesto 350.00
Seafood Marinara 295.00
Spanish Sardines & Olives 295.00
Pasta Carbonara 350.00
Fettuccine Chicken Parmigiana
200/350.00
Casa Valeros’ Special
200/350.00
Filipino Selections
200/350.00
Sotanghon Guisado (Solo/Share)
Shredded chicken meat with fresh seasonal
vegetables and vermicelli noodles
Bihon Guisado (Solo/Share)
Sauteed chicken and pork slices with fresh
seasonal vegetables with thin rice noodles
Canton Guisado (Solo/Share)
Sauteed chicken and pork slices with fresh
seasonal vegetables with egg noodles
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Sweet and Sour Lapu-Lapu (Whole) 450.00
Crispy Fried Lapu-lapu, onion, red bell pepper,
pineapples, house sweet and sour sauce
Buttered Shrimp 360.00
Shrimp, garlic butter with valero sauce
Salmon Belly Sinigang with Miso 380.00
Classic Filipino favorite sour tamarind soup with
miso and salmon belly with fresh vegetables
Ilocos Native Lechon (Solo/Share) 250/450.00
Crispy Vigan Bagnet (Solo/Share) 250/350.00
250/350.00
Crispy Pinakbet (Solo/Share)
650.00
Ampalaya, squash puree, string beans and
eggplant steamed in shrimp paste sauce, topped
with fried fish
Paella Valenciana (Good for 4)
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Filipino Selections 300.00
Sinigang Na Baboy 650.00
Classic Filipino-favorite sour tamarind soup and 350.00
pork with selected fresh vegetable
350.00
Crispy Pata
350.00
Deep fried pork knuckle served cut off the one 350.00
with house-made liver sauce, fresh calamansi, 400.00
soy sauce, garlic and chili 400.00
Binagoongang Bagnet
(Ilocano specialty) pork belly deep-fried till extra
crispy, topped with shrimp paste, onions, garlic
and tomatoes
Kalderetang Baka
Beef Stew in spicy tomato sauce complimented
with potatoes and red pimientos, a Casa Valeros
favorite
Modern Bulalo
Pochero
Kare-Kare
Beef Salpicao
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Beef Salpicao 400.00
Chicken Savory (Half/Whole) 250/450.00
Slow cooked chicken, special savory sauce
Chicken Curry with Basil 320.00
Chicken, potato, carrots, basil, red bell pepper,
coconut milk in signature curry sauce
Chicken Adobo in Coconut Milk 350.00
Chicken with coconut milk sauce
International Selections 350.00
Chicken in Lemon Sauce
Chicken fillet with lemon sauce
Hickory Baby Back Ribs 895.00
Slow cooked baked baby ribs in barbecue sauce.
Served with potato puree or buttered corn & carrots
Casa Valeros Baked Salmon 495.00
Baked Salmon served with Shiitake and cheese
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Pan Seared Salmon in White Sauce 600.00
Norwegian Salmon, mashed potatoes and French beans
In special white sauce
Korean Beef Stew 450.00
355.00
Casa Valeros Special
Gambas
Spanish garlic shrimp, cooked Casa Valeros sauce
Mushroom Al Ajilo 285.00
Button mushroom cooked adobo style
Buffalo Wings 320.00
(BBQ, Parmesan, Sweet and Spicy) 300.00
350.00
Cheesy Fries 325.00
Sisig 245.00
Beef Nachos 450.00
Onion Rings 295.00
Sausage Platter 350.00
Calamares
Shrimp Poppers
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Fish and Chips 245.00
Crispy Pata 650.00
Rice 50.00
55.00
Steamed Plain Rice 95.00
Garlic Rice 90.00
Yang Chow Fried Rice
Thai Bagoong Rice 150.00
150.00
Beverages 150.00
150.00
Signature Coffee 150.00
130.00
Mexe Café' 100.00
Café Monte Carlo 130.00
Irish Coffee 300.00
Dutch Coffee
Cappuccino 170.00
Café Latte
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Mocha Cappuccino
Civet
Iced Blend
Café New York
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Café Suisse 170.00
Café Torino 170.00
Choco Frangelico 180.00
Choco Cappuccino 180.00
Mocha Madness 170.00
Matcha Green Tea 180.00
Fresh Fruit Shakes 130.00
130.00
Ripe Mango 130.00
Green Mango 130.00
Watermelon 130.00
Banana 130.00
Cucumber 130.00
Orange
Carrots 180.00
180.00
Milk Shakes 180.00
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Strawberry Milk Shake
Chocolate Milk Shake
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Healthy Yogurt Smoothies 220.00
220.00
Mango Yogurt 220.00
Strawberry Yogurt 220.00
Grape Yogurt
Banana Nuts 90.00
90.00
Soda 90.00
90.00
Coke 90.00
Sprite
Coke Zero 85.00
Coke Light 95.00
Sprite Zero
95.00
Tea Selections 95.00
95.00
Jasmine
Peppermint | 24
Chamomile
Green Tea
Turmeric
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Others 130.00
120.00
Hot Calamansi 110.00
Hot Chocolate
Lemon Iced Tea 50.00
Bottled Water 80.00
Ginger Ale 80.00
Perrier
300.00
Cocktail Drinks 250.00
275.00
The Margarita 275.00
Pineapple Chipotle Margarita 275.00
Tequila Sunrise 260.00
Blue Hawaiian 250.00
Agave Margarita 350.00
Pinacolada 250.00
Tropical Martini 300.00
Golden Dream 270.00
Hurricane 250.00
The Orange Sour 200.00
The Cosmopolitan
The Bloody Mary | 25
The Classic Daiquiri
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Rum Runner 350.00
Tequila Sparkler 275.00
Tequila Sunset 250.00
French Connection 300.00
Mai Tai 240.00
Tiramisu Martini 300.00
Brandy Alexander 250.00
Whiskey Sour 250.00
Rusty nail 250.00
Screwdriver 200.00
Zombie 300.00
Mojito 250.00
Negroni 250.00
Tom Collins 250.00
Gin Daisy 200.00
Sangria 280.00
Sangria White 280.00
180.00
Shooter 180.00
180.00
Melon Ball
M&M | 26
Kool Aid
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Lemon Drop 180.00
Tootsie Roll 180.00
CJ Smurf Shot 180.00
Stoplight (3 shots) 245.00
Fourth of July 180.00
Blow Job 180.00
Ricky's Screaming Orgasm 180.00
Aldo's Brain Hemorrhage 180.00
Slippery Nipple 180.00
Gas Chamber 190.00
Caraffe 800.00
800.00
Mojito 950.00
Weng-Weng 950.00
Sangria 800.00
White Sangria 240.00
Zombie
Mai Tai
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TV CHANNEL GUIDE
Please use the remote control to select channels:
Premium Channels 95 Basketball TV
1 CIGNAL CHANNEL 105 Juan Sports
2 ABS-CBN 106 Xtreme Pinoy
3 Sari-Sari 107 Horse Racing
4 4 PTV 108 SLTV.PH
5 TV5 109 GAMETIME CHANNEL
6 Aksyon TV 115 CLTV 36
7 7 GMA 121 AXN
8 Bloomberg PH SD 123 LIFETIME
9 ETC 131 Fox News Channel
133 Bloomberg
10 CNN PHILS 134 Channel News Asia
11 GMA News TV 135 Al Jazeera TV
13 IBC 13 160 TvN (Channel M)
14 Net 25 161 Arirang TV
18 DZRH News TV
22 CT (Jack City)
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23 ABS-CBN Sports + Action 162 NHK World
23
163 Star Chinese Channel
28 2nd Avenue 164 Australia Network Plus TV
30 O Shopping 180 INC
31 Shop TV 181 EWTN
32 TV Shop Philippines 182 UNTV
40 Celestial Movies Pinoy 183 ZOE - Light TV 33
50 Red by HBO 184 MENSAHE TV
54 HBO Hits SD 185 GCTV
60 Colours 186 SONSHINE
71 Disney Channel 196 PINOY PPV 24/7
72 Nickelodeon 298 PPV HD 1
76 Boomerang 299 PPV HD 2
90 PBA Rush SD
91 Hyper
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HD Channels 301 90.7 Love Radio - FM
202 Colours HD 302 101.1 Yes - FM
207 Fashion TV HD 303 89.9 Magic - FM
210 HBO HD 304 99.5 Play FM
211 Fox Movies Premium HD 305 92.3 News FM - FM
213 HBO Signature HD 306 GV FM (Angeles) - FM
214 HBO Hits HD 307 102.7 Star FM Bombo - FM
220 220 Cartoon Network HD 308 93.9 iFM - FM
232 Star World HD 309 DZXL 558 - AM
235 Warner TV HD 310 93.1 RX - FM (Audio)
240 240 Nat Geo HD 311 Catholic Media Network
250 Bloomberg PH HD 312 Edge Radio
251 CNN HD 301 90.7 Love Radio - FM
300 DZRH - AM
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EMERGENCY PROCEDURES
FOR YOUR SAFETY AND SECURITY
The Hotel is equipped with a fire detection system, and our staff has
been fully trained to respond to emergency situations. Rooms are
equipped with smoke detectors and portable fire extinguishers.
All areas of the Hotel are equipped with alarm pull stations, which are
monitored 24 hours. In the event of an emergency, press the
EMERGENCY button on your telephone and report the nature and
location of the emergency.
GUIDELINES
We have taken every precaution to ensure your comfort and safety
during your stay at our Hotel.
However, in the unlikely event of an emergency due to fire please be
aware of the following guidelines:
PRECAUTIONS AFTER ARRIVAL AT THE HOTEL
• Walk down the corridor and remember the emergency exits.
• Count the number of doors and remember different details at
floor level height between your room and the emergency exit.
• Look out for the nearest fire alarm, fire hose and fire extinguisher.
• Familiarize yourself with your room.
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• Study the emergency escape plan on the inside of your guest room
door.
• Keep your key card within reach.
• Check the windows.
• Look out of the windows.
• Find the off-switch of the air-conditioner and ceiling fan in your
room and learn how to turn off your air-conditioning system and
ceiling fan.
EMERGENCY FIRE EXITS
In case of fire or any other emergency, you will find the emergency
escape plan posted on the inside of your guest room door. This shows
the location of your room in relation to the escape corridors, fire exits
and emergency assembly point. Please familiarize yourself with this
plan.
If there is a fire on your floor, you may have difficulty locating the fire
exits because of heavy smoke. Please note the following points for
your safety:
• Check the location of alarm buttons and fire hoses.
• Check the fire exit positions and count the number of doorways
between your room door and the emergency exits.
IF YOU DISCOVER A FIRE
If the fire is small, extinguish it (ensuring that you don’t place your
own health and safety at risk at any time) and report your action to
the Hotel Emergency Center by pressing the Emergency button on
your telephone.
For all other fires:
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• Activate the nearest fire alarm button around corridor.
• Call the Hotel Emergency Center by pressing the
EMERGENCY button on your telephone and advise your
name, guest room number, location or fire or other nature of
emergency.
• Contact any member of staff in your immediate area.
Having carried out one of the above:
• Take your key card, passport and money and go to the nearest
emergency stair exit.
• Leave the building immediately via the designated route.
• Do not use elevators and always use emergency staircase.
• Do not return to your room to collect personal belongings.
• Do not run but remain calm and follow instructions
given by staff members assisting with the evacuation.
• If you are unable to leave your room, close the door(s) against the
fire.
SHOULD THE EVACUATION ALARM SOUND WHILE YOU ARE IN
YOUR ROOM
• Take your key card, passport and money and move
cautiously. Feel your door handle with the back of your hand. If
the door handle is hot, don’t open it. If the door handle is not
hot, open it carefully (after checking through the viewer), but be
ready to close it immediately if necessary.
• If there is no smoke in the corridor, exit immediately. If
there is a little smoke, stay as low as possible to the floor
and as close as possible to the wall while moving to the exit.
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• If it is dark or there is heavy smoke, stay as low as possible
to the floor and count the number of doors to the exit and feel
along the walls while moving to the exit.
• Exit with caution. Test the exit door for heat before
opening it and watch out for smoke in the stairwell. If the
stairwell is clear, exit down, always holding the handrail, to
the assembly area.
• Do not use elevators and always use emergency staircase
• Remain calm and follow any guidance instructions you may
be given by staff members assisting with the evacuation.
• If the fire exits are blocked, please return
IF YOU MUST REMAIN IN YOUR ROOM
If the fire is small, extinguish it (ensuring that you don’t place your
own health and safety at risk at any time) and report your action to
the Hotel Emergency Center by pressing the Emergency button
on your telephone.
For all other fires:
• Activate the nearest fire alarm button around corridor.
• Call the Hotel Emergency Center by pressing the
EMERGENCY button on your telephone and advise your
name, guest room number, location or fire or other nature of
emergency.
• Contact any member of staff in your immediate area.
Having carried out one of the above:
• Take your key card, passport and money and go to the nearest
emergency stair exit.
• Leave the building immediately via the designated route.
GO TO T ABLE OF CONTENTS | 34
• Do not use elevators and always use emergency staircase.
• Do not return to your room to collect personal belongings.
• Do not run but remain calm and follow instructions
given by staff members assisting with the evacuation.
• If you are unable to leave your room, close the door(s) against the
fire.
EARTHQUAKE
• Do not panic
• Drop, cover (e.g. under a strong table) and hold on
• Stay away from windows
• After an earthquake, be aware that aftershocks may follow
• Listen to the announcements from the Hotel staff and follow
instructions.
• If you are not close to our Hotel turn to local authorities and the radio
for further information.
• Wait for an official “All Clear” message before leaving
the assembly point.
HOTEL TELEPHONE DIRECTORY
Front Office 0
Housekeeping 4
Room Service 5
Outside Line 9
Reception 7102/710
Lobby Restaurant 7401
Fitness Center 7206
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ROOM TO ROOM CALLS
If you wish to make a call from your room to another room, dial “0” and
the Front Office will connect you to the requested room.
DIALING INFORMATION
As per Hotel Policy, all telephone calls are charged per unit and billed
per minute. Please note that all telephone calls are charged
automatically, 40 seconds after you have completed the dialing process,
even if the called party has not answered.
TELEPHONE CHARGES
Should you have any queries, please contact Communication Center.
LOCAL CALLS
Please follow the next steps to make a local call:
• Dial 9 to gain access to an outside line.
• As soon as you hear the dial tone, enter the area code (not required if
you dial a local number), followed by the telephone number.
EMERGENCY HOTLINES
GOVERNMENT AGENCY CONTACT NUMBER
892 - 3557 TO 59
AYALA CENTER ASSOCIATION 893 - 3811 / 553 4433
BRGY. BEL - AIR 729 - 5266
BUREAU OF FIRE AND
PROTECTION 839 - 2520
LIFELINE 921 - 9014
LTO 812 - 3781
MAKATI SCENE OF THE CRIME
OPERATIVES (SOCO) 887 - 7928
MAKATI ANTI-CARNAPPING UNIT
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MAKATI CITY HALL 870 - 1000
MAKATI EXPLOSIVE ORDNANCE 887 - 0346
DIVISION (EOD)
MAKATI FIRE CENTRAL STATION 816 - 2553 / 844 - 3313 / 818 -
5150
MAKATI MEDICAL CENTER 888 - 8999
MAKATI POLICE HEADQUARTERS 887 - 4626 (TELEFAX)
887 - 2484 (LOBBY)
843 - 5877 (CIDG)
MAKATI TRAFFIC BUREAU 804 - 1886 / 524 - 2384 / 526 -
2257
MAKATI YOUTH CENTER 899-8928 | 896-2828 | 895-8243
HEADQUARTERS MAKATI RESCUE
MAPSA (TRAFFIC ENFORCER) 819 - 3270 / 844 3146
MAYNILAD 1626
MERALCO 631 - 5650
METRO MANILA DEVELOPMENT 136 / 882 - 0860 / 882 - 4150 /
AUTHORITY (MMDA) 76
OSPITAL NG MAKATI (OSMAK) 813 - 5390 / 882-6316 to 36
PAGASA (WEATHER) 927 - 1335 / 928 - 2031
PHILIPPINE NATIONAL POLICE 117
HOTLINE
PHILVOLCS 426 - 1268 / 426 - 1479
RED CROSS (BONI) 571 - 9894
RED CROSS (MAKATI) 143 / 403 - 5826 / 403 - 6267
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RED CROSS (PASIG) 697 - 1508
SOUTHERN POLICE DISTRICT (SPD) 519 - 8644
TACTICAL OPS
SPECIAL WEAPONS ACTIONS TEAM 889 - 2146
(SWAT) MAKATI
ST. LUKE'S HOSPITAL (THE FORT) 789 - 7700
TELEPHONE AREA CODES IN THE PHILIPPINES
Destination Province Code
Abangan Bulacan 4422
Abra Abra 74
Abucay Bataan 47
Agoo La Union 72
Alaminos Pangasinan 75
Alcala Pangasinan 75
Alicia Isabela 78
Alimodian Iloilo 33
Alitagtag Batangas 43
Angat Bulacan 44
Angeles Pampanga 45
Antique Antique 36
Apalit Pampanga 45
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Pari Cagayan Valley 78
Argao Cebu 3230
Masinagan Pangasinan
Aminin Quezon 75
Aurora Isabela 42
Bacolod Negros 78
Occidental 34
Bacolor Pampanga
Bacoor Cavite 45
Baga bag Nueva Vizcaya 46
Bago Negros 78
Occidental 3461
Bagontaas Bukidnon
Baguio Bingit 88
Bais Negros Oriental 74
Balagtas Bulacan 35
Balamban Cebu 44
Bala nga Bataan 32
Balayan Batangas 47
Bulag Bulacan 43
Ballesteros Cagayan Valley 44
Balungao Pangasinan 78
Tamban Tarlac 75
45
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Ambang Nueva Vizcaya 78
Banate Iloilo 33
Banaue Ifugao 74
Bangus Abra 74
Bani Pangasinan 75
Bantay Ilocos Sur 77
Basco Batas 78
Basista Pangasinan 75
Bata Ilocos Norte 77
Batangas Batangas 43
Batuan Batangas 43
Bauang La Union 72
Bautista Pangasinan 75
Bumabang Pangasinan 75
Bayawan Negros Oriental 35
Bayombong Nueva Vizcaya 78
Bayugan Agusan del Sur 85
Binakayan Cavite 46
Binalbagan Negros 34
Occidental
Binalonan Pangasinan 75
Biñan Laguna 49
Binmaley Pangasinan 75
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Bislig Surigao del Sur 8622
Boac Marinduque 42
Bocaue Bulacan 44
Bogo Cebu 32
Bolinao Pangasinan 75
Bontoc Mountain 74
Province
Boracay Aklan 36
Bugallon Pangasinan 75
Buguey Cagayan Valley 78
Buhi Camarines Sur 54
Bula Camarines Sur 54
Bulacan Bulacan 44
Area code for Obando Bulacan is 2 56
44
Bulan Sorsogon 85
85
Bustos Bulacan 78
44
Butuan Agusan del Norte 78
78
Cabadbaran Agusan del Norte
Cabagan Isabela
Cabanatuan Nueva Ecija
Cabarroguis Quirino
Cabatuan Isabela
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Cabugao Ilocos Sur 77
49
Cabuyao Laguna 34
Cadiz Negros 8822
Occidental 54
49
Cagayan de Oro Misamis Oriental 88
Calabanga Camarines Sur 43
75
Calamba Laguna 42
55
Calamba Misamis 44
Occidental 78
52
Calapan Mindoro Oriental 88
45
Calasiao Pangasinan 42
77
Calauag Quezon 49
49
Calbayog Western Samar
Calumpit Bulacan
Camalaniugan Cagayan Valley
Camalig Albay
Camiguin Camiguin
Camiling Tarlac
Candelaria Quezon
Candon Ilocos Sur
Canlubang Laguna
Canlubang Sugar Laguna
Estate
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Caoayan Ilocos Sur 77
45
Capas Tarlac 32
46
Carcar Cebu 78
46
Carmona Cavite 46
Cauayan Isabela 32
45
Cavite Cavite 78
45
Cavite Cavite 64
[Export 43
Processing Zone 77
Authority] 44
54
Cebu Cebu 75
8853
Clark Pampanga 32
Claveria Cagayan Valley
Concepcion Tarlac
Cotabato, Eastern Maguindanao
North
Cuenca Batangas
Currimao Ilocos Norte
Cuyapo Nueva Ecija
Daet Camarines Norte
Dagupan Pangasinan
Damilag Bukidnon
Danao Cebu
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Dapitan Zamboanga del 65
Norte
52
Daraga Albay 46
75
Dasmariñas Cavite 82
82
Dasol Pangasinan 64
47
Davao Davao del Sur 77
65
Digos Davao del Sur
8851
Dinaig Maguindanao 35
33
Dinalupihan Bataan 78
78
Dingras Ilocos Norte 34
Dipolog Zamboanga del 77
Sur 3397
Don Carlos Bukidnon 46
Dumaguete Negros Oriental 4597
Dumangas Iloilo
Echague Isabela
Enrile Cagayan Valley
Esclante Negros
Occidental
Espiritu Ilocos Norte
Estancia Iloilo
First Cavite Cavite
Industrial Estate
Floridablanca Pampanga
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Galmuyod Ilocos Sur 77
Gapan Nueva Ecija 44
General Santos South Cotabato 83
Gingoog City Misamis Oriental 8842
Gonzaga Cagayan Valley 78
Greenhills Metro Manila
Guagua Pampanga 2
Gubat Sorsogon 45
Guiginto Bulacan 56
Guimba Nueva Ecija 44
Gumaca Quezon 44
Hagony Bulacan 42/4244
Hermosa Bataan 44
Hinigaran Negros 47
Occidental 34691
Iba Zambales
Ibaan Batangas 47
Ifugao 43
Ilagan Isabela 74
Iligan Lanao del Norte 78
Iloilo Iloilo 63
Imus Cavite 33
Indang Cavite 46
46
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Infanta Quezon 4235
62
Ipil Zamboanga del
Sur 54
34
Iriga Camarines Sur
78
Isabela Negros
Occidental 64
38
Isabela (Northern 46
Province) 88
Isulan Sultan Kudarat 54
34
Jagna Bohol
36
Javalera Cavite 74
Jimenez Misamis 2
Occidental 63
46
Jose Panganiban Camarines Norte 6423
83
Kabankalan Negros
Occidental
Kalibo Aklan
Kalinga-Apayao
(Province)
Kalookan City Metro Manila
Kapatagan Lanao del Norte
Kawit Cavite
Kidapawan North Cotabato
Koronadal South Cotabato
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La Carlota Negros 34
Occidental
La Castellana Negros 34
Occidental
La Paz Iloilo 33
La Trinidad Benguet 74
Labo Camarines Norte 54
Labrador Pangasinan 75
Laguna Laguna 49
International
Industrial Park Laguna 49
Laguna
Technopark Cagayan Valley 78
Industry Ilocos Norte 77
Lal-lo Cebu 32
Laoag Metro Manila
Lapu-Lapu City Albay 2
Las Piñas Batangas 52/5221
Legaspi
Lemery Camarines Sur 43
Leyte Albay 53
Libmanan Albay 5446
Libon 52
Ligao 52
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Light Industry & Laguna 49
Science Park of
the Philippines 43
47
Liliw Laguna 75
43
Limay Bataan 42
49
Lingayen Pangasinan 45/4593
42
Lipa Batangas 42
49
Lopez Quezon 45
Los Baños Laguna 49
32
Lubao Pampanga 45
75
Lucban Quezon 45/4594
32
Lucena Quezon 54
77
Luisiana Laguna
Luisita Industrial Tarlac
Park
Lumban Laguna
Lutopan Cebu
Mabalacat Pampanga
Mabini Pangasinan
Macabebe Pampanga
Mactan Cebu
Magarao Camarines Sur
Magsingal Ilocos Sur
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Majayjay Laguna 49305
Makati Metro Manila 2
Malabon Metro Manila 2
Malasiqui Pangasinan
Malaybalay Bukidnon 75
Mallig Isabela 88
Malolos Bulacan 78
Mambajao Camiguin 44
Mamburao Mindoro 88
Occidental 43
Mambusao Capiz
Manaoag Pangasinan 36
Manapla Negros 75
Occidental 34
Mandaluyong Metro Manila
Mandaue Cebu 2
Mangagoy Surigao del Sur 32
Mangaldan Pangasinan 8622
Mangatarem Pangasinan 75
Manila Metro Manila 75
Mankayan Benguet
Marawi City Lanao del Sur 2
Marcos Ilocos Norte 74
63
77
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