Health & Safety at Work Policy
&
Procedures
© All About You Care Services Limited 2016
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Health & Safety at Work Act 1974
Policy Statement
Introduction
It is the policy of your employers All About You Care ’All About You’
Services Ltd. to provide and maintain safe and
Committed to your
healthy working conditions for all employees, service Safety at Work
users and all visitors to our premises. The company
also recognises that it has a legal responsibility to
protect others who may be affected by the actions of the company or its employees.
The allocation of responsibilities and the particular arrangements to implement this policy
are set out below and further detailed within the Health & Safety Manual.
Explanation of Health & Safety
The Health and Safety at Work Act 1974 places responsibilities upon employers and
employees alike to ensure that a safe and healthy working environment is available to all
employees at all times. This is achieved by the use of safe working practices and by
maintaining a safe working environment.
Enforcement of the act is the responsibility of the local Health and Safety Executive the
Health and Safety Executive have the power to issue improvement and prohibition notices
and in extreme cases to prosecute the company or individuals they rule to be in breach of
the health and safety regulations.
As your employers All About You Care Services Ltd. is required by current legislation to
issue a Health and Safety Policy Statement explaining how the company intends to protect
employees. The Health and Safety Policy, in conjunction with this Health and Safety
Manual, explains how the company and its employees achieve safe working practices and
a safe working environment.
Whilst the overall responsibility for health and safety lies with the employer it must be
stressed that employees have a duty under the act to take reasonable care of themselves
and of other persons who may be affected by their actions or omissions at work. Employees
have a responsibility to always ensure that they use any equipment in accordance with the
correct operating instructions and training given, they also have a duty to inform their
superior of any serious or imminent danger and also about any shortcomings they see in
the existing protection arrangements.
A full review of the policy will be carried out every three years or at any such time that an
incident or occurrence takes place that may give cause for concern, at this time the policy
will be reviewed and consideration will be given to any amendments necessary.
The Health and Safety Policy Statement is not to be removed from this manual, it is
available to any member of staff or inspecting officer at any time. If you require any part of
this manual for training or information purposes copies will be made available on request.
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Responsibilities for Health & Safety
Overall and final responsibility for health and safety and for this policy being carried out
within the company is that of Mr. J. Lee. (Director), who is the designated Company Health
& Safety Officer.
Individual Service Managers are responsible for implementation of the Health and Safety
procedures at branch level and has the authority to deal with any immediate health and
safety issues; however, it is possible to contact the company Health and Safety Officer or a
member of the senior management team at any time to seek advice. In the case of an
emergency the Health and Safety Officer will immediately attend the depot.
All employees have a responsibility to co-operate with the company and its managers to
achieve a healthy and safe workplace; furthermore, they have a duty to take reasonable
care of themselves and others.
All employees have a responsibly to ensure that whilst the independence, dignity and
privacy of service users is observed they are not exposed to unnecessary risks detrimental
to their health and safety.
Whenever an employee notices a health and safety problem which they are not able to put
right, they should report it to the senior person on duty without delay who will endeavour to
correct the problem immediately.
Changes in Legislation
Implementing changes in legislation is the responsibility of the Health & Safety officer,
notification of legislation changes and updates are supplied to the company by Croner'
Reference Book for Employers. Addition information is supplies by Tips & advice personnel.
Accident Prevention
The company will give regular consideration to matters concerned with prevention of
accidents in order to maintain a healthy and safe workplace. To this end, risk assessments
will be carried out in order to identify hazards and risks in the workplace.
Accident Reporting
In the event of an accident no matter how minor it must be immediately reported to the
Service Manager or in his/her absence senior person on duty at the time. The details
recorded in the Accident Book B1510. Under the Reporting of Injuries, Diseases and
Dangerous Occurrences Regulations 1995 certain types of accidents such as fatalities and
major injuries must be reported immediately by telephone to the Environmental Health
Department followed by a written report. The reporting of a major injury to the enforcing
authority will be done by the Company Health and Safety Officer who will also complete the
accident report form F2508.
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Investigation of Accidents
All accidents will be investigated, and a risk will be carried out, by doing this the likelihood
of a reoccurrence will be significantly reduced, however, it must be noted that most
accidents are avoidable and will be significantly reduced if employees report any hazards
they become aware of.
Fire Prevention
One of the principle objectives of Health & Safety to eliminate the risk of an outbreak of the
company has a policy on fire procedures to be read and understood by all staff Training on
fire procedures will form part of all employees’ induction training. Fire alarms installed on
company premises, the company undertakes to maintain the fire alarm in good working
order all times. The alarm will be tested on a regular basis and a record kept of the testing
and maintenance activity.
Buildings
The company will ensure that the design, fabric constructions of company buildings meet
statutory building control regulations and has planning approval.
Risk Areas
In order to assist staff to identify hazards and in pursuance of safe working practices this
policy identifies the following areas commonly associated with accidents and safety.
Food Hygiene
The food hygiene manual explains routines safety systems to be followed when handling
food, particular attention must be paid to the storage of food and critical temperatures. All
staff working with or handling food will be trained solute minimum in basic food hygiene.
1. Always wash your hands thoroughly handling food and after using the toilet.
2. Cover cuts and sores with a clean water proof dressing, blue plasters should be
used food handlers.
3. Keep food clean and covered.
4. Always work in a clean environment
5. Store raw foods away from fresh foods.
6. Ensure fridges and freezers are a correct temperature.
7. Do not smoke in food preparation areas.
8. Do not smoke whilst handling food
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Corridors, stairways and fire escape routes
All members of staff have a responsibility to keep corridors, stairways and fire escape
routes free from any obstruction that could cause injury or impede free access to fire exits
in the event of fire or similar emergency.
Personal Dress
It is the responsibility of all staff to wear suitable clothing for work, overalls and protective
clothing are provided by the company, sensible shoes should be worn whilst at work to
avoid accidents.
Ladders & Step Ladders
It is the responsibility of staff using ladders and step ladders to ensure that they are held
firmly by another person and that they are at a suitable angle to prevent slipping or toppling
backwards.
Manual Handling
The Company recognises its duty under the Manual Handling Operations Regulations
1992. In pursuance of these regulations the company will ensure that all staff involved in
manual handling and lifting are given appropriate training. Before attempting to manoeuvre
you should assess each situation individually, if you consider that you cannot manoeuvre
safely, ask for advice from your Manager. Attempts to manoeuvre excessive weights should
not be made.
Rubbish
Rubbish must not be allowed to accumulate anywhere inside of the building, it should be
removed and properly disposed of in the appropriate exterior dustbins, do not leave rubbish
on the ground around the dustbins.
Electric Wiring and Electric Appliances
The electric wiring system in the building will meet the standards required by the
N.I.C.E.I.C. and will be certified by this body every five years. All appliances will be fitted
with the correct fuse; items not in use should be unplugged from the mains. If you have any
doubts regarding the use or safety of any piece of equipment do not use it, seek the advice
of your manager. Under no circumstances should you attempt to repair any faulty electrical
equipment. All portable appliances will undergo a PAT test on an annual basis; this will be
conducted by a competent person.
Pressure Vessel's
Pressure vessels with be checked and certified by a competent engineer every twelve
months and a certificate issued.
Machinery
The company undertakes to keep all mechanical equipment, machinery and appliances in
good working order servicing of such equipment will be carried out on a regular basis by a
competent person.
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Company Vehicles
The Company will ensure that all of its vehicles are services on a regular basis and hold a
current M.O.T. certificate. All vehicles and drivers will be covered by the company’s
comprehensive insurance policy.
Smoking
Smoking by employees is strictly prohibited inside all company premises, smoking by
drivers is strictly prohibited whilst on duty at any time.
Consultation
This policy and the Health & Safety Manual will be brought to the notice of all employees.
The company will consult with all employees concerning matters relating to health and
safety at work. The company is receptive to any suggestions or ideas that may improve
health and safety in the workplace. Health & Safety and Disciplinary Procedures.
It should be especially noted that particular care must be exercised in the sphere of health
and safety, because so many aspects of the work involve not only the employees' health
and safety, but the health and safety of the service users and the general public as well.
Therefore, any member of staff who intentionally causes a hazard or repeatedly disregards
health and safety procedures may be subject to disciplinary procedures and in extreme
cases this could lead dismissal.
Conclusion
The Health & Safety at Work Policy Statement and has be compiled not only to conform to
current legislation but also to give employees a clear understanding of their duties and
responsibilities concerning health and safety at work. An understanding of this policy and
the accompanying documentation will reduce the risk of injury and promote the well being
of staff, service users. If you are unsure about any part of this statement or any other
aspect of the company health and safety procedures, please inform your manager who will
arrange further training.
Thank you for taking the time to read this statement, any comments for additions or
improvement will be gratefully received.
Signed
John Lee Director and Health and Safety Officer
Date: 26/8/2016
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COVID-19 – Coronavirus Policy
and Procedure
1. Purpose
1.1 To ensure that the organisation remains up to date and is able to respond in the event
of a member of staff, Service User or contact, contracting the virus (SARS coronavirus-2
(SARS-CoV-2)) which results in the disease COVID-19
1.2 To support All About You Care Services Limited in meeting the following Key Lines of
Enquiry:
Key Question Key Lines of Enquiry
SAFE S2: How are risks to people assessed and their safety monitored and
managed, so
they are supported to stay safe and their freedom is respected?
SAFE S3: How does the service make sure that there are sufficient numbers
of suitable staff to support people to stay safe and meet their needs?
SAFE S5: How well are people protected by the prevention and control of
WELL-LED infection?
W5: How does the service work in partnership with other agencies?
1.3 To meet the legal requirements of the regulated activities that the organisation is
registered to provide:
• The Health Protection (Coronavirus) Regulations 2020
• Civil Contingencies Act 2004
• Control of Substances Hazardous to Health Regulations 2002
• Equality Act 2010
• Health and Social Care Act 2008 (Registration and Regulated Activities)
(Amendment) Regulations 2015
• Health and Safety at Work etc. Act 1974
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2. Scope
2.1 The following roles may be affected by this policy:
• All staff
• Senior Management
2.2 The following Service Users may be affected by this policy:
• Service Users
2.3 The following stakeholders may be affected by this policy:
• Family
• Commissioners
• External health professionals
• Local Authority
• NHS
3. Objectives
3.1 To ensure that safe, effective procedures are in place with staff and Service Users
having information in an accessible format.
3.2 As the spread of the virus is resulting in response requirements changing daily, the
organisation will ensure that it stays up to date with reliable sources of information and has
the flexibility to respond when required.
4. Policy
4.1 We recognise that the outbreak of a new strain of Coronavirus SARS coronavirus 2
(SARS-CoV-2) which results in the disease COVID-19 is a fast-moving situation. The WHO
has stated that it is now characterised as a pandemic. As care providers, ensuring robust
infection control and business continuity plans form part of preparing business at for any
events that can cause disruption to the normal business.
4.2 We will ensure that staff are aware and understand the importance of pandemic
preparedness and will carry out preparations by following the Pandemic guidance and
issued by the company
We understand that business continuity planning involves all aspects of the business and to
be effective we must work with our partners, suppliers and commissioners to ensure that a
safe and effective service can be maintained.
4.3 We understand that we have a responsibility for ensuring that staff follow good infection
control and prevention techniques and that we support Service Users with this too. As a
business we will ensure that staff have access to reliable information to reduce anxiety and
dispel any myths and inaccurate information that may cause worry or distress to staff,
Service Users or the wider public.
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Infection Control COVID-19 SARS- CoV-2
As providers of community care services, the company has a duty to minimise the risk of
likelihood staff and service users catching and spreading the COVID-19 infection. The
following measures should be practiced by employees to ensure COVID-secure work
environments are maintained using social distancing, optimal hand hygiene, the use of PPE
frequent and frequent surface decontamination.
COVID- 19 Infection Control Rules For homecare workers.
Rules Table 1.
When providing close personal care in direct contact with the Service User(s) (e.g.
touching) OR within 2 metres of anyone in the household who is coughing.
These rules apply:
• whether the Service User to whom you are providing care has symptoms or not,
and includes all Service Users, including those in the ‘extremely vulnerable’ group
undergoing shielding and those diagnosed with COVID-19
• whenever you are within 2 metres of someone (Service User or household
member) who is coughing, even if you are not providing direct care to them
• to all personal care, for example: assisting with getting in/out of bed, feeding,
dressing, bathing, grooming, toileting, dressings etc. and or when unintended contact
with Service Users is likely (e.g. when caring for Service Users with challenging
behaviour)
• whatever your role these rules apply to all staff working with service users, care
workers, cleaners etc.
Note: PPE is only effective when worn properly, put on and taken off safely and combined
with: hand hygiene (cleaning your hands regularly and appropriately); respiratory hygiene
(“catch it, bin it, kill it”) and avoiding touching your face with your hands, and following
standard infection prevention and control precautions
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Table 1
When providing close personal care in direct contact with the Service User(s) (e.g.
touching) OR within 2 metres of anyone in the household who is coughing.
Employee must use Explanation
following items PPE
PPE is only effective when combined with hand hygiene (cleaning
items your hands regularly and appropriately)
You must perform hand hygiene immediately before every episode of
✓Use sanitiser or hand care and after any activity or contact that potentially results in your
hands becoming contaminated. This includes after the removal of
washing facilities personal protective equipment (PPE), equipment decontamination and
waste handling
✓Disposable gloves
If you know that there aren’t suitable facilities for cleaning your hands
in the client’s home, you should carry hand sanitiser or cleaning wipes
with you to make sure that you can clean your hands when you need
to. Avoid touching your mouth, nose and eyes during and between
care. If you are having a drink or food between clients, make sure you
practice hand hygiene both before and after you eat & drink.
Single use to protect you from contact with the Service User’s body
fluids and secretions.
✓ Single use to protect you from contact with the Service User’s body
Disposable plastic apron fluids and secretions.
✓Fluid-repellent (Type IIR) Fluid-repellent surgical masks (FRSMs) must be used continuously
while providing care, unless you need to remove the mask from your
surgical mask face (e.g. to drink, eat, take a break from duties). You can wear the
same mask between different homecare visits if it is safe to do so
whilst travelling. This may be
appropriate when travelling between households on foot or by car or
by public transport, so long as you do not need to take the mask off, or
lower it from your face and providing it does not compromise your
safety (e.g. driving ability) in any way. You should not touch your face
mask unless it is to put on or remove it. The mask is worn to protect
you, the care worker, and can be used while caring for a number of
different Service Users regardless of their symptoms. You should
remove and dispose of the mask if it becomes damaged, visibly
soiled, damp, or uncomfortable to use. If removed, you would then
need to use a new mask when you start your next homecare visit.
Eye protection Eye protection is recommended for care of Service Users where there
is risk of droplets or secretions from the Service User’s mouth, nose,
lungs or from body fluids reaching the eyes (e.g. caring for someone
who is repeatedly coughing). Eye protection (goggles and visors) are
available on request from your manager.
Table 1 continued.......
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Eye protection Eye protection can be used continuously while providing care unless
you need to remove the eye protection from your face (e.g. to take a
break from duties).
The company does not recommend continued use of eye protection
when driving or cycling. Goggles and visor provided by the company
can be must be disinfected between visits. They can be washed in
clean soap detergent and water. Keep eye protection stored in a clean
plastic bag between visits. If eye protection is labelled for single use,
then it should be disposed of after removal.
Rules Table 2.
When within 2 metres of a Service User or household members but not delivering
personal care or needing to touch them, and there is no one within 2 metres who has a
cough
These recommendations apply:
• for tasks such as: removing medicines from their packaging, prompting people to take their
medicines, preparing food for Service Users who can feed themselves without assistance, or
cleaning
• whatever your role in care (i.e. applies to all staff, care workers, cleaners etc.)
If practical, household members with respiratory symptoms should remain outside the
room or rooms where the care worker is working, they should be encouraged to follow good
hand and respiratory hygiene and remain 2 metres away.
If unable to maintain 2 metre distance from anyone in the household who is coughing
(including the Service User) then follow recommendations in Table 1 above.
Note: PPE is only effective when worn properly, put on and taken off safely and combined with:
hand hygiene (cleaning your hands regularly and appropriately); respiratory hygiene (“catch it,
bin it, kill it”) and avoiding touching your face with your hands, and following standard infection
prevention and control precautions
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Table 2:
When within 2 metres of a Service User or household members but not delivering
personal care or needing to touch them, and there is no one within 2 metres who has a
cough
Employee must use Explanation
PPE is only effective when combined with hand hygiene (cleaning your
following items PPE items hands regularly and appropriately)
You must perform hand hygiene immediately before every episode of
✓Use sanitiser or hand care and after any activity or contact that potentially results in your
hands becoming contaminated. This includes after the removal of
washing facilities personal protective equipment (PPE), equipment decontamination and
waste handling.
If you know that there aren’t suitable facilities for cleaning your hands in
the Service Users home, you should carry hand sanitiser or cleaning
wipes with you to make sure that you can clean your hands when you
need to. Avoid touching your mouth, nose and eyes during and between
care. If you are having a drink or food between clients, make sure you
practice hand hygiene both before and after you eat & drink.
✓Type II surgical mask Type II surgical masks can be used continuously while providing care,
unless you need to remove the mask from your face (e.g. to drink, eat,
take a break from duties). You can wear the same mask between
different homecare visits (or visiting different people living in an extra
care scheme), if it is safe to do so whilst travelling. This may be
appropriate when travelling between households on foot or by car or by
public transport, so long as you do not need to take the mask off, or
lower it from your face and providing it does not compromise your
safety (e.g. driving ability) in any way. You should not touch your face
mask unless it is to put it on or remove it. The mask can be used while
caring for a number of different Service Users regardless of their
symptoms. You should remove and dispose of the mask if it becomes
damaged, visibly soiled, damp, or uncomfortable to use. If removed,
you would then need to use a new mask when you start your next
homecare visit. Note: surgical masks do not need to be fluid repellent
for use in this situation. However, if you are already wearing a fluid-
repellent (Type IIR) surgical mask there is no need to replace it, and if
only fluid-repellent (Type IIR) surgical masks are available then these
may be used. If the next visit you undertake includes personal care,
then you will need to follow recommendations in Table 1 for the next
visit.
X Disposable plastic * Required if for other reasons set out in standard infection prevention
and control precautions (e.g. contact with Service Users’ bodily fluids)
apron* or if anyone in the household is shielding.
X Eye protection Not required.
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Rules Table 3.
Any other work situation when in a client’s home; or in your work premises; or with
other staff members These recommendations apply:
• when 2 metres or more away from clients and their household members
• when in your work premises; or with other staff; or in client’s home and not meeting
conditions set out in Tables 1 or 2 • e.g. when visiting or working in work at your
organisation’s office, staff -only areas, staff common rooms or communal areas
• whatever your role in care (i.e. applies to all staff, care workers, cleaners etc.)
• if you interact with or share a work environment or office space with care workers
who deliver care to clients, even if you yourself do not deliver care (see here for
further explanation.)
Note: this is not considered PPE, i.e. mask use in this scenario is not for protection of the
person(s) wearing the mask but is to prevent people passing on COVID-19 from their mouth
and nose to other people. All other measures to protect you and others should continue i.e.
hand hygiene (cleaning your hands regularly and appropriately); respiratory hygiene (“catch
it, bin it, kill it”) and avoiding touching your face with your hands, following standard
infection prevention and control precautions And increased cleaning of frequently touched
surfaces. Ensure you practice social distancing (at least 2 metres from other individuals
including staff members).
Table 3:
Any other work situation when in a client’s home; or in your work office/ premises; or
with other staff members.
Recommended Explanation
PPE items
Type I or Type II Type I or Type II surgical masks can be used continuously unless you need to
surgical mask remove the mask from your face (e.g. to drink, eat, take a break from duties, at
end of shift). You can wear the same mask between different homecare visits (or
visiting different people living in an extra care scheme), if it is safe to do so whilst
travelling. This may be appropriate when travelling between households on foot
or by car or by public transport, so long as you do not need to take the mask off,
or lower it from your face and providing it does not compromise your safety (e.g.
driving ability) in any way. You should not touch your face mask unless it is to
put it on or remove it. You should remove and dispose of the mask if it becomes
damaged, visibly soiled, damp, or uncomfortable to use. If removed, you would
then need to use a new mask when you start your next homecare visit. If you
have been providing care duties to clients (wearing PPE as per Table 1 or 2) and
are changing your activity (or taking a break) and will be in staff only-areas
(including visiting your work office), you should remove your gloves, apron and
FRSM, clean your hands and put on a new Type l or Type ll face mask. Note: if
only fluid-repellent Type IIR or Type II surgical masks are available then these
may be used in this scenario if stocks are sufficient. Type IR surgical masks can
also be used as an alternative
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Donning and Doffing a Guide to Safely put on and remove PPE
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COVID-19 Infection Control Rules for all Employees and Visitors
Hand Washing and Sanitising
On entering the office building staff must use sanitise their hands using the automatic
sanitising dispenser located next to the entrance door. If the dispenser fails to dispense
sanitiser the person should go immediately to the nearest W.C. add was their hands using
the hand washing facilities. They should then inform one of the directors or registered
manager that the dispenser is not working. The recipient of the information will arrange for
refilling of sanitising fluid or replacement batteries.
Hand washing facilities with soap and water.
Employees reminded on a regular basis to wash their hands for 20 seconds with water and
soap and the importance of proper drying with disposable towels. Also reminded to catch
coughs and sneezes in tissues – Follow “Catch it, Bin it, Kill it” public health guidance and
to avoid touching face, eyes, nose or mouth with unclean hands. Tissues will be made
available throughout the workplace.
Staff should follow handwashing procedures displayed in above wash basins.
Because of frequent washing and use of alcohol based sanitiser It is advisable to apply
emollient cream regularly
W.C’s have automatic opening and closing lids, do not open manually when disposing of
hand towels.
Cleaning
Office staff are required to frequently clean and disinfecting objects and surfaces in their
office during the day and at the end of the day that are touched regularly particularly in
areas of high use such as door handles, light switches, reception area using standard
cleaning products and methods.
It is the individual employee’s responsibility to disinfect their workstation i.e. Desk surface,
keyboard mouse and computer screen.
It is everyone’s duty to clean reduce contamination by disinfecting their workspace and
office and communal areas. Regular checks will be carried out by Directors and the
Registered Manager to ensure that the necessary cleaning procedures are being followed.
Disinfecting sprays are provided by the company in each office.
Social Distancing
To reduce the risk of catching or spreading coronavirus, try to keep at least 2 metres away
from people during the course of your work. Social distancing is essential to stop the spread
of the virus, as it is more likely to spread when people are close together. An infected
person can pass on the virus even if they do not have any symptoms, through talking,
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breathing, coughing, or sneezing. For this reason, screens have been provided to minimise
passing on the infection to a colleague sitting in an opposite workstation.
avoid:
• Standing together when outside, particularly if on a smoke break
• physical contact
• close and face-to-face discussions
• shouting
• touching things that other people have touched, such as keyboards and computer
mouse.
• using other people workstations
Where you cannot stay 2 metres apart you should stay more than 1 metre apart, as well as
taking extra steps to stay safe such as wearing a face mask.
If you travel to work on public transport or call into shop on their way to work, you are
advised to obey the law and wear a face mask
Communal Areas
Moving Around the Building
During a sustained COVID-19 transmission period the company will implement a one
way system around the building. Staff should comply with the one way system by
following the signs on doors, walls, and stairways.
Only one person should be in the kitchen at any time, use the sign in the warehouse/
kitchen door to indicate your presence in the kitchen area; slide notice to engaged
position on entering and move back to vacant when leaving.
Training room
Rearrangement of seats and table layouts to maintain spacing and reduce face-to-face
interactions.
Managers should remind staff and visitors on regular basis of the importance of social
distancing in the workplace.
Meetings
Where meetings need to take place face to face the person conducting the meeting should
remind attendees not to share stationery or other objects during meetings. Only those
essential to the meeting should attend face to face meetings, observing 2m social
distancing where possible.
Only necessary participants should attend meetings and should maintain 2m separation
throughout.
Transmission should be avoided during meetings, for example, avoid sharing pens and or
other objects.
Hand sanitisers should be provided in meeting rooms.
To reduce face to face meetings with staff and Service Users telephone calls, WhatsApp
groups and the company Tagtronics app will be used by office staff users to carry out:
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• Staff Supervisions
• Disciplinary procedures
• Care monitoring calls
Home Working
During any sustained pandemic office based employees will be asked to work from home, a
minimum number of managers will remain in company offices who will be maintain social
distancing and other rules to prevent spread of the infection to others.
Suitable equipment will be provided to employees working from home to allow them to work
safely and effectively, including remote access to work systems.
Staff working from home will be provided with equipment to enable them to work from
home:
Laptop
Access to their work desktop computer and associated software
A telephone integrated into the company internal switchboard.
Management will also monitor the wellbeing of people who are working from home and help
them stay connected to those operating from head office and those working in Service
Users homes through regular remote communication.
Visitors
Visitors cannot access the building uninvited; access is via a locked door, any employee
responding to the doorbell and answering the door should:
ask the visitor to social distance at 2 meters
enquire who they wish to speak to and the purpose of their visit.
The person answering the door will enquire from the person they intend to visit who the
visitor is and the purpose of their visit. If considered by the person they intent to visit that
the matter can be dealt with by email or a telephone call then the visitor will be politely
asked to use an alternative method to contact the person.
If the visitor is invited into the building they should be asked to:
• Immediately sanitise their hands on entry
• Observe social distancing rules
• Observe any rules on posters and signs displayed throughout the building
Deliveries
Drivers will be asked to unload bulky deliveries into the warehouse unassisted. The
employee who answered the door will oversee and confirm the delivery is correct from a
distance of 2 meters. If asked to sign for the delivery the employee will do so, close the
warehouse door, and then wash their hands.
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Employees will ask couriers delivering small parcels to place the parcel the ground outside
of the door, when the delivery person has moved away the employee will pick up the parcel
and take it to the recipient. The employee will sanitise or wash their hands using
procedures outlines in these policies. The recipient will unwrap the parcel / envelope and
then wash their hands.
Mitigating Actions
Where the social distancing guidelines cannot be followed in full, we will carefully consider
whether that activity needs to continue for the business to operate, and, if so, take all the
mitigating actions possible to reduce the risk of transmission between staff as follows:
• Encouraging increased frequency of hand washing and surface cleaning
• Using screens or barriers to separate people from each other
• Using back-to-back or side-to-side working (rather than face-to-face) whenever
possible
• Reducing the number of people each person has contact with by using ‘fixed teams
or partnering’ (so each person works with only a few others). A consistent pairing
system will be put in place if people have to work in close proximity, for example,
during two-person working, lifting or maintenance activities that cannot be
redesigned.
• Where people must work face-to-face for a sustained period with more than a small
group of fixed partners, we will assess whether the activity can safely go ahead.
Face Coverings
Coronavirus (COVID-19) usually spreads by droplets from coughs, sneezes and speaking.
These droplets can also be picked up from surfaces, if you touch a surface and then your
face without washing your hands first. This is why social distancing, regular hand hygiene,
and covering coughs and sneezes is so important in controlling the spread of the virus.
The best available scientific evidence is that, when used correctly, wearing a face covering
may reduce the spread of coronavirus droplets in certain circumstances, helping to protect
others.
However, employees working in our offices are not currently compelled to wear face
coverings. However, we will support workers in using face coverings safely if they choose to
wear one in the workplace. In those circumstances employees will be reminded to:
Wash their hands thoroughly with soap and water for 20 seconds or use hand sanitiser
before putting a face covering on, and after removing it. When wearing a face covering,
avoid touching their face or face covering and practise social distancing wherever possible.
Symptoms of Covid-19
If anyone becomes unwell with a new continuous cough or a high temperature in the
workplace, they will be sent home and advised to follow the stay at home guidance.
Line managers will maintain regular contact with staff members during this time.
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If advised that a member of staff or public has developed Covid-19 and were recently on
our premises (including where a member of staff has visited other work place premises
such as domestic premises), the management team of the workplace will contact the Public
Health body to discuss the case, identify people who have been in contact with them and
will take advice on any actions or precautions that should be taken.
Clinically vulnerable Employees
If clinically vulnerable individuals, such as pregnant employees or those with health
conditions (but not extremely clinically vulnerable individuals who will continue to work from
home where possible) cannot work from home, they will be offered the option of the safest
available on-site roles, enabling them to stay 2m away from others. If they have to spend
time within 2m of others. We will assess whether this involves an acceptable level of risk.
Expectant mothers are entitled to suspension on full pay if suitable roles cannot be found.
We will also consider any appropriate measures for employees who live with clinically
extremely vulnerable individuals.
We will in place reasonable adjustments to avoid disabled workers being put at a
disadvantage in the workplace, or where they are working from home.
Mental Health
Management will promote mental health & wellbeing awareness to staff during the
Coronavirus outbreak and will offer whatever support they can to help
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Moving & Handling
It is very important for the safety of both yourself and Service Users that correct moving and
handling techniques are strictly observed. Detailed instruction will be given with regard to
particular techniques as a module of staff training. Listed here are the general principles
that apply to all moving and handling
General principles of lifting and handling: -
1. Assess each situation with regard to the Service User, any medical condition,
equipment and space available.
2. Always explain to the Service User what you are doing and wherever possible
encourage them to assist as much as their condition allows.
3. Prepare the handling area and be aware of hazards.
4. If using a moving aid always follow the manufacturer’s instructions.
5. Know your own capacity.
6. Position your feet correctly.
7. Make sure of your hand grip.
8. Hold the Service User's body as close as possible.
9. Keep your back upright by using your knees and foot placement.
10. Use gentle rocking movements whenever possible.
11. Always straighten without twisting.
12. If working as a team use clear commands.
For the benefit of yourself and the Service User you should never: -
• Move a person at arm's length.
• Work in a confined space.
• Attempt to save a falling Service User.
• Move a Service User alone unless you are confident of your safety.
• Hurry or jerk a movement.
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Manual Handling Policy
Poor handling techniques are biggest cause of cause
of accidents at work, accounting for 38% of all
accidents as shown on the chart below.
Because care staff carry out a wide variety of moving and handling activities during the
course of their duties the company has developed this moving and handling policy.
Key element:
❑ The company is commitment to managing the risks associated with moving and
handling people and loads
❑ The overall responsibility for ensuring staff safety when moving and handling Service
Users and other loads is the Health and Safety Officer (J Lee).
❑ Supervisors will identify the risk unique to each person when completing the person
centred risk assessment and the service user environment risk assessment.
Supervisors will notify staff of risks and a copy of the risk assessment will be
included in the care plan.
❑ It is the responsibility of each member of staff to assess the risk prior to every
manual handling move in relation to their capacity to undertake the move safely. The
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registered manager is responsible for implementing staff training and ensuring all
staff are competent to perform manual handling tasks and the safe use of hoists.
The company is committed to taking measures to reduce risk through:
❑ Training
❑ determining support level through risk assessments
❑ Use of aids such hoists, slip blankets, etc.
❑ Investigating accidents with a view to implement measure to avoid reoccurrence and
learning
❑ Ensuring staff do not use handling equipment that is not maintained or dangerous
❑ Carry out an annual review of Health and safety Policy
Risk Assessment
What is Risk Assessment?
Risk assessment is a legal requirement under the Health & Safety at Work Regulations
1992. Risk assessment is the method used to identify hazards that may cause accidents or
injury at work. The aim is to identify hazards, decide who may be effected by the hazards
and then to effect the appropriate action to prevent or minimise the likelihood of any
accidents taking place.
Carrying out a risk assessment
Moving and handling risk assessments help identify where injuries could occur and what to
do to prevent them. Because an individual’s needs and abilities can change over the course
of a day risk assessment should, where possible be carried out by supervisors, the service
user and ideally someone who knows their capabilities and any associated risks.
The company will ensure that supervisors carrying our manual handling risk assessment
are trained and competent to identify and address the risks associated with elderly and frail
people.
There may be activities or circumstances that may increase the risk include, for example:
❑ assisting in person transfers
❑ long term illness, particularly those associated with pain and physical disability
❑ assisting in carrying out daily activities (such as bathing) with individuals who will
have specific needs
❑ the living conditions, and restricted space in domestic situations
Assessments, care needs, competence and equipment provision are other factors that
need to be addressed. Also, some staff may have to adopt and hold awkward postures as
part of their work, stresses and strains arising from adopting awkward or static postures
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when caring for and treating people need to be addressed, therefore two types of risk
assessment are usually needed:
Work Environment Assessment
looking at:
❑ Manual lifting and handling
❑ Aids to lifting and handling
❑ Fabric of building
❑ All personal care circumstances
❑ overall equipment needs
❑ what moving, and handling would be required in emergencies such as fire
evacuations or residents’ falls
Individual risk assessments
Person Centred Risk Assessment balances the safety of employees with the needs, safety
and rights of the people using care services. Manual handling policies and practice should
not place unreasonable restrictions on residents’ rights to autonomy, privacy or dignity.
Risk assessment should be part of a wider needs assessment process to achieve the best
outcome. Health and safety issues will then be identified and built into the complete care
package.
The assessment should be person-centred and, where possible, involve the service user or
their family in decisions about how their needs are met. This can reassure them about the
safety and comfort of the equipment, and how it and the methods used will ensure their
safety and the safety of staff.
Record the risk assessment and care plan. Include detail on the individual’s moving and
handling needs, day and night, specifying:
❑ what the user of the care service is able/unable to do independently
❑ the extent of the individual’s ability to support their own weight and any other
relevant factors, for example pain, disability, spasm, fatigue, tissue viability or
tendency to fall
❑ the extent to which the individual can participate in/co-operate with transfers
❑ whether the individual needs assistance to reposition themselves/sit up when in their
bed/chair and how this will be achieved, e.g. provision of an electric profiling bed
❑ the specific equipment needed – including bariatric where necessary – and, if
applicable, type of bed, bath and chair, as well as specific handling equipment, type
of hoist and sling; sling size and attachments
❑ the assistance needed for different types of transfer, including the number of staff
needed – although hoists can be operated by one person, hoisting tasks often
require two staff to ensure safe transfer
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❑ the arrangements for reducing the risk and for dealing with falls, if the individual is at
risk
What causes a fall?
The natural ageing process means that older people have an increased risk of having a fall.
In the UK, falls are the most common cause of injury related deaths in people over the age
of 75.
Older people are more likely to have a fall because they may have:
balance problems and muscle weakness
poor vision
a long-term health condition, such as heart disease, dementia or low blood pressure
(hypotension), which can lead to dizziness and a brief loss of consciousness
A fall is also more likely to happen when:
the floor is wet or recently polished, such as in the bathroom
the lighting in the room is dim
rugs or carpets aren't properly secured
the person is reaching for storage areas, such as a cupboard, or is going down stairs
the person is rushing to get to the toilet during the day or at night
In older people, falls can be particularly problematic because osteoporosis is a fairly
common problem. Osteoporosis can develop in both men and women, particularly in people
who smoke, drink excessive amounts of alcohol, take steroid medication or have a family
history of hip fractures. However, older women are most at risk, because it's often
associated with the hormonal changes that occur during the menopause.
Preventing a fall
There are several measures you can take to help prevent a fall. Simple everyday measures
around the home include:
using non-slip mats in the bathroom
mopping up spills to prevent wet, slippery floors
getting help lifting or moving items that are heavy or difficult to lift
Removing clutter and ensuring all areas of the home are well lit can also help to
prevent falls.
Method of Assessing Risk
Because all hazards are not easily identified by the company it is necessary for both
management and staff to be involved in completing risk assessment forms, they will also
need to contribute suggestions and ideas that will help to reduce the risk of accidents in the
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depot. Using this method of risk assessment will give staff a better understanding and
awareness hazards and ultimately lead to safe working practices and a safer working
environment.
The procedure for completing Risk Analysis forms is as follows:
1. Identify the task, this is the specific job you are doing, for example you maybe
loading a van prior to delivery.
2. Identify the hazard, in the above example you may need to lift cases of frozen
meals onto a vehicle, therefore the hazard may be a back injury caused if you use
the wrong lifting technique or attempt to lift beyond your capability.
3. Who is affected, in this example the person lifting could be affected and also the
consequence of the load falling could cause a hazard to others.
4. Action Required to Minimise Risk, in our example the risk of injury would be
reduced if the load was reduced and the correct lifting method used. The employee
may also need to be trained in lifting and manual handling techniques.
5. We will review when there is reason to suspect they are no longer valid or there
has been a significant change in the manual handling operations or every 12
months needs change.
It is of the utmost importance that your report any un-eliminated
hazards you encounter during your working day either to your
Supervisor or Manager.
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Procedure for Recording Accidents and Reporting Notifiable
Occurrences
The company recognises that it has a legal responsibility to report certain accidents and
events to official bodies. A report will be made wherever legislation requires and the
appropriate authority will be notified by the Health and Safety Officer.
Reporting & Recording of Minor Accidents
It is the responsibility of all employees to report any minor accidents occurring in the
company to a member of the management team. The details of all accidents must be
recorded in the accident book B 1510. Following this a risk analysis will be carried out in
order to prevent a reoccurrence of the accident.
R.I.D.D.O.R.
Under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995
certain types of accidents such as fatalities and major injuries must be reported immediately
by telephone to the Environmental Health Department followed by a written report. The
reporting of this type of occurrence to the enforcing authority will be made by Health and
Safety Officer or in his absence a senior manager of the of the company who will also write
the accident report form F2508
If any employee is off work for three days as a result of an accident or is admitted to
hospital as a result of an accident at work the company will notify, in writing, the local
Health and Safety Executive within seven days of the occurrence.
C.O.S.H.H. Policy
It is the policy of All About You Care Services Ltd. to consider how the Control of
Substances Hazardous to Health (C.O.S.H.H.) applies to the work of it's employees and to
put procedures in place to protect employees, Service Users and visitors to the company’s
premises
Mr. J. Lee the designated Health and Safety Officer is responsible for the implementation of
C.O.S.H.H. regulations.
A systematic approach will identify poor working practices and substances that are harmful
to health, these are substances that may have a rapid and serious effect on health or cause
chronic disabling diseases after repeated exposure. Some forms of ill health, such as
cancer, take years to develop; some cause asthma and others damage the skin.
The Health and Safety officer will:
1. ensure that the exposure of employees to substances hazardous to health is either
prevented, or, where this is not reasonably practicable, adequately controlled.
2. not allow employees to carry out work which is liable to expose employees to a
substance hazardous to health unless a suitable and sufficient assessment of the
risks created by that work has been carried out.
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3. introduce appropriate measures to prevent or control the risks including the supply of
protective clothing where necessary.
4. ensure that control measures are used and that equipment is properly maintained
and procedures observed.
5. where necessary, monitor the exposure of the workers and carry out an appropriate
form of surveillance of their health
6. inform, instruct and train employees about risks and the precautions that they must
take.
7. make available to all employees the C.O.S.H.H. assessment information sheets
8. reviewed any substance or working procedure if there is reason to suspect that the
assessment is no longer valid or where there has been a significant change in work
to which the regulations apply.
Assessment of Health Risks
The assessment will review the substances used and working practices, this will require
gathering information from the labels of the products used and obtaining information from
suppliers to determine:
1. What substances are present and in what form
2. What risks and harmful effects these substances present
3. Where and how the substances are actually used or handled
4. The harmful substances given off or produced
5. Who could be affected, to what extent and for how long
6. Under what circumstances, and how likely is it that exposure will happen
General
C.O.S.H.H. assessments will be record on a C.O.S.H.H. assessment sheet and kept in
Health & Safety Manual. It is important to note that some chemicals which are relatively
harmless on their own may become hazardous when mixed. Bulk materials should not be
decanted into smaller containers unless fully labelled in accordance with the original label.
If you are unsure about any part of this policy please inform your manager who will arrange
training, if you feel you have any suggestions on ways to reduce the risks of substances
hazardous to health your comments will be gratefully received and considered for
implementation.
The Control of Substances Hazardous to Health Regulations 1994 (C.O.S.H.H.) require
employers to assess the risk from exposure to hazardous substances at work and the
precautions needed to protect employees. Substances that are hazardous to health include
substances labelled as dangerous (i.e. very toxic, toxic, harmful, irritant or corrosive). In a
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care organisation, cleaning materials such as disinfectants, detergents, polish and
dishwasher products are widely used.
Definition of Substances Hazardous to Health
Under the C.O.S.H.H. Regulations, substances hazardous to health are:
1. A substance or mixtures of
substances classified as
dangerous to health under the
current Chemicals (Hazard
Information and Packaging)
Regulations (CHIP) 1993. These
can be identified by their
warning label. There are three
types of warning labels for which
the general indication of nature
is specified as very toxic, toxic,
harmful, corrosive or irritant. If
the information is not readily
available from the label or
supplier's advisory leaflet, then
the supplier must provide a
safety data sheet for these substances.
2. Biological agents (bacteria and other micro-organism). If they are directly related with
the work or if exposure is incidental to work (i.e. farming, sewage treatment or Health
Care) and potentially could represent a hazard to the health of any person.
3. Dust of any kind, when present in a substantial concentration in air.
4. Any other substance which creates a hazard to the health of any person which is
comparable with the hazards created by substances mentioned in the above
paragraphs.
Safe Access & Egress Policy
In order to protect the health and safety of employees and others who visit our premises it
is the policy of the company to provide safe access and egress to and from all of our
buildings.
Wheelchairs
We provide physical adaptations to allow safe access and egress to service users in
wheelchairs this includes access ramps, wider doorways and disabled toilet facilities, we
also provide dedicated parking spaces for disabled vehicles. Should anyone have a
problem accessing any of our properties then they should contact the company care
Manager on 01253 899982
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Corridors and Fire Exits
Corridors and walkways and fire exit routes will be kept clear of any obstacles at all times
that may impede access or egress.
Falling objects
In order to avoid accidents from falling objects, goods equipment and other items will not be
stored in overhead spaces unless on appropriate racking and placed safely and securely in
position.
Contractors Working on Site
Any contractors working on site will be required to discuss agree and provide the manager
of the establishment with a method statement and risk assessment explaining how safe
access and egress will be achieved whilst they are working on company premises.
It is the responsibility of the manager to ensure all contractors, as far as reasonably
possible and within their control, ensure people in our care and support are not placed in a
position of danger due to work being carried out.
Floors and surfaces
As part of a routine risk assessment floor covering will be inspected for damage, any loose
torn or damaged floor surface likely restrict or lead to falls or trips will be repaired or
replaced as a matter of urgency.
Paths and Driveways
In order to avoid trips and falls paths and driveways will be kept in good order at all times
and will also be included in the premises routine risk assessment.
Awareness
In order to promote awareness and safe practice those we support with learning difficulties
will assist us to carry out the risk assessment of premises.
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Control of infectious diseases
Because of the circumstances of many Service Users there is a possibility they will have
reduced resistance and be susceptible to infectious diseases. It is important therefore that
all personnel take precautions to minimise the risk of cross infection.
An infection is the product of a microbe that can cause disease, this is carried by a person
who will not always show symptoms of the disease. The microbe can be spread by direct
physical contact, through the air or in contaminated water. Once transmitted the microbe
can enter the body either through breathing, swallowing or a puncture in the skin. In order
to reduce the risk of cross infection the following should be observed:
1. Report promptly any signs of infection you come into contact with whatsoever.
2. Wear disposable gloves and aprons when dealing with bodily fluids and excreta.
3. Wear disposable gloves when administering medication
4. Maintain a high standard of personal cleanliness.
5. Avoid wearing jewellery.
6. Keep hair Short or tied back.
7. Take care when dealing with pets.
8. Handle food appropriately.
9. Avoid droplet infection by careful controlling of coughing and sneezing.
10. Wash your hands as often as necessary and always:
Before and after physical contact with each Service User
After handling contaminated items, commodes, bedpans, etc.
Before putting on and after removing protective clothing
After using the toilet, blowing your nose, covering a sneeze
Before eating, drinking or handling food
Whenever hand become soiled
Remember cleanliness is the key to
infection control
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Emergency Procedures
Procedure in the event of not gaining access to a Service User's home
In the event that entry cannot be gained:
1. Look for obvious signs that may indicate if the service user is at home i.e. Is there
milk on doorstep, is there mail building up, are the curtains shut, are there lights on
m daylight hours.
2. Look through the window to establish if the service user has fallen or m distress. If it
is evident that the service user is in distress or has fallen then immediately contact
your care manager who will inform you of what action to take
3. Attempt to make your presence known by knocking on the window, or shouting
through the letterbox.
4. Check to see if any doors are open, if so announce your presence verbally
5. If at this stage, you cannot get a reply then check with neighbours who may have
further information about their whereabouts
After following the above steps, if you are unable to establish whether or not the service
user is at home then immediately call the office and speak to the care manager who will
advise you what to do.
It is the responsibility of the care manager to take the following action:
1. Attempt to contact the service user by telephone
2. Attempt to contact the service users next of kin or key holder
3. Check the company records to establish if the visit has been cancelled
4. If at this stage the whereabouts of the service user is not established, then the care
manger will contact the Social Services emergency duty officer who will advise us of
what action the authority will take.
5. The care manager and carer will keep in regular contact by telephone m order to
keep each other informed of any progress.
In all instances:
• Do not attempt to force entry
• Notify your service manager as soon as possible.
• Stay calm
• Always leave a note
• Do not climb through windows etc.
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Procedure in the event of a fire
If there’s a fire, you need to act quickly. Make sure you are prepared and that everyone in
the house knows exactly what to do.
Alert everyone – make sure everyone in the house knows about the fire – shout and get
everyone together. Get everyone out – you should know route to escape for every home
you visit. If you don’t next time you visit plan how you would escape if there was a fire.
As you escape, remember:
don’t delay to save valuables or look for pets
don’t investigate the fire
if there’s smoke crawl on the floor– the air is cleaner near the floor
Keep your mouth and nose as low as possible – remember, smoke is toxic and can
kill you
only open the doors you need to and close any open doors slow the spread of the
fire
feel doors with the back of your hand before you open them, if they’re hot, don’t open
them – the fire is on the other side
if you’re escaping with others, stay together if you can
What to do if your clothes catch fire
Don’t run around – you will fan the flames and make them burn faster
Lying down makes it harder for the fire to spread and reduces the effect of flames on
your face and head – flames burn upwards
Smother the flames – cover the flames with heavy material, like a coat or blanket;
this blocks the fire’s supply of oxygen
Roll around – rolling smothers the flames
What to do If your escape route is blocked:
if you’re on the ground floor, go out of a window – throw bedding or cushions onto
the ground outside to break your fall
if you can’t open the window, use a heavy object to break it – cover any jagged
edges with clothing, a towel or a blanket
lower children as far as possible before letting them drop – get an adult to break their
fall if you can
lower yourself by your arms from the window ledge before dropping
If you can’t get out, get everyone into one room:
choose a room with a window, if you can
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put cushions, towels or bedding at the bottom of the door to block smoke
open the window and call for help
think about which room might be best for this – you need a window that can be
opened and, if possible, a phone for calling 999
Call 999
Once you’re out and safe, try and find a phone to call the emergency services – 999 calls
are free. When you speak to the operator:
give your whole address, including the town
tell them what is on fire, e.g. ‘a two-storey house’
explain if anyone is trapped and what room they’re in – give as much information as
you can so they can help you
Don’t go back in
You should find somewhere safe to wait near the building. If there is someone still inside
wait for the Fire and Rescue Service to arrive; you can tell them about the person and they
will be able to find them quicker than you. If you go back into the building, you will slow
down the firefighter’s efforts to rescue anyone else missing – and put your own life in
danger.
You should know route to escape for every
home you visit.
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Procedure in the event of accident
On causing or finding a person with a suspected injury;
Do not attempt to move the person.
Remove any obvious hazard.
Check for injury, choking or suffocation
If injury is serious dial 999:
Ask the operator for the ambulance service
Give a full and concise address
Do not hang up until the operator has repeated the address.
Follow any instruction given by the operator to aid the injured
person until ambulance arrives.
If the person has minor injury:
If needed get help to move them.
If cold cover them with a blanket.
Ask a neighbour, if possible to check on them for next 24 hours.
Ask other carers to check their condition at next visit
If any sign of deterioration call report to manager who will inform
you of action to take.
In all instances:
Notify your service manager who will inform the next of kin.
Enter details in the company accident book.
Important points to remember
Stay calm.
If in doubt call the ambulance service.
Symptoms of shock may not appear until sometime after the event.
If the injury was the fault of a company employee, then the company will offer a written
apology under its Duty of Candour.
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Procedure in the event of an accident to yourself
If you are involved in an accident whilst on duty:
If the injury is serious seek medical attention.
Notify your service manager as soon as possible.
Enter details in the accident book.
Certain injuries will be notifiable to the Health and Safety Executive or the
local authority these are listed in the RIDDOR section of this book
Procedure in the event of discovering a Service User has died
On discovering the deceased:
Do not move the body.
Telephone your service manager who will notify the deceased's G.P.
Do not contact the next of kin.
Wait for the G. P. or ambulance to arrive.
Notify the service manager when the G. P. or ambulance has been
The service manager will then contact the next of kin.
Important points to remember
The death of a Service User may cause distress to both yourself and others. It is of the
utmost importance that all procedures are carried out with both respect and dignity to the
deceased.
If you feel too distressed to continue your shift, then contact your service manager who will
ensure your duties are covered.
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Procedure in the event of a failure in the electricity supply
It is important in the event of a power supply failure to establish if is a power cut. The
simplest method to establish this is to check if other houses in the street have lost power.
Because house ore connected in different phases it may be only one in three house on the
same phase has lost power. Alternatively, you can check on the internet via a mobile
phone, you can also report a power cut on the same page
http://www.enwl.co.uk
Alternatively, you telephone the electricity supply company Electricity North West:
0800 195 4141(free from mobiles)
If it has been established that there is no power cut then there is most likely to be a fault
with the distribution system within the house.
If this is the case:
Check the entire building for signs of fire, if a fire is discovered follow the fire
procedure.
Check the entire building for signs of a water leak. If a leak is discovered follow
burst water pipe procedure.
In all cases you should:
Notify your service manager who will inform the next of kin in order to fix repair
the fault.
or
Assist the service user to contact an electrician to repair the fault.
If the power has failed in the hours of darkness check the Service User is safe
and warm and if possible, provide the service user with a torch or night light.
If possible, inform neighbour of situation and ask them to keep a check on the
Service User
Important points to remember
Most heating systems cannot operate without electricity; make sure the Service
User is not in danger of hyperthermia.
Candles are a fire risk, if possible purchase a night light and or a torch.
Try to refrain the Service User from moving around in the dark as this could lead
to an accident or fall.
Telephones will still operate.
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Procedure in the event of a suspected gas escape
Both piped natural gas and bottled type gas have strong and distinctive odours. If you can
smell either of these or merely suspect a gas leak in a Service Users home then you
should:
If the source of the escape is obvious e.g. cooker turned on but not lit, turn it off
immediately.
Extinguish and naked flames or cigarettes.
Evacuate yourself and others from the building.
On the way out leave doors and windows open.
Call 999 notify the fire service.
Notify your service manager who will inform British Gas, Gas Escapes and the next
of kin.
Do not re-enter the building until the all clear has been given by a gas official.
Important points to remember
Do not switch on lights or use any electrical equipment
Do not ignite any naked flames
Extinguish all cigarettes
Gas is heavier than air and will collect at ground level
Although gas itself is not poisonous inhaling it can cause asphyxiation
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Procedure in the event of a burst water pipe
Uncontrolled running water can not only cause structural damage but can also, when in
contact with electrical appliances or wiring, become extremely dangerous. If you hear or
see running water in a Service User’s house you should:
Establish if, possible, the cause of the problem
If the cause is simple e.g. a tap left running, turn it off
If the cause is not identified attempt to locate the mains water supply stop cock
and turn the water off, the stop cock is usually located under the sink.
Notify your service manager who will take appropriate action and inform next of
kin
Move Service User to a safe and dry place
Do not turn water back on or use any electrical appliances until the all clear has
been given
If the water is coming through the ceiling, then evacuate that room as the ceiling
could collapse
Important points to remember:
If the water has been running for a long time, there could be structural damage
Water will always find the easiest route through a ceiling this is usually down the
light fitting.
Look out for 'balloons' of water behind wallpaper.
If water comes into contact with electrical wiring the fuses should blow
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Procedure in the event of a Service User Suffering Food Poisoning
In the event that a service user claims to have contracted food poisoning the following
procedure should be followed:
Step 1
Advise or assist the service user to contact their GP immediately.
Step 2
Record all details of the incident including name, address, telephone number etc. Advice
the service user to keep any food packaging as this could assist to identify the source of the
poisoning.
Step 3
The senior manager on duty will, without delay, report the incident to the local authority
Environmental health officer. It is the responsibility of the Environmental Health
Department(EHO) to investigate the incident. The company will fully assist the EHO to
identify the source of contamination.
Step 4
The senior manager on duty will immediately report the incident to the local authority Social
Services Department, and report to CQC if consider a safeguarding incident.
Step 5
When identified, and if requested, the company will remove and safely destroy any source
of contamination and sanitise areas of contamination, including equipment and work
surfaces. It is important that this is done in co-operation with the Department of
Environmental Health and service user.
Step 6
In the case where food has been contaminated at another source prior to delivery then the
supplier will immediately be informed of the problem. For the purpose of traceability all
products are coded and can be traced back to source.
Step 7
In the case where the food has been contaminated in the service user’s home advice will be
given to the service user on how the reoccurrence of the incident can be avoided. This will
include a personal visit from a company representative and the giving of written literature
concerning safe food handling. In the instance where a service user is assessed as not
being capable of safely handling food then this will be reported to the service users Social
Worker.
Step 8
Following the investigation by the Environmental Health Department and the conclusion of
the incident the company will arrange a meeting between all concerned groups. The
intention of this meeting will be put in place safeguards and any necessary action that will
241
avoid or minimise the reoccurrence of any such event taking place in the future. If it was the
fault of the company, then the company will offer a written apology under its Duty of
Candour.
Procedure in the Event of a Member of Staff Suffering from Food Poisoning
What is Food Poisoning?
Food poisoning results from eating food contaminated with bacteria, viruses, other
organisms, chemicals or poisonous plants and fish. The time taken from eating food to
feeling unwell (the incubation period) varies, and in some cases can be up to 10 days after
consumption. The last meal you ate may not be the cause of your symptoms.
Who do I contact if I think I have food Poisoning?
The initial point of contact in all cases of suspected food poisoning is always your GP. In
addition, details of the suspected case should be reported to your manager who will inform
the local Environmental Health Officer who in turn will investigate and prevent any further
spread of food poisoning. An outbreak is when two or more unrelated cases occur from the
same source.
If you believe that you have food poisoning you need to take the following steps:
Contact your manager and inform him/her that you think you may have food
poisoning
Visit your GP and request for a stool sample to be analysed
Do not attend work until you have been told it is safe to do so by your GP
Fully co-operate with officers of the environmental health department
Ensure you practice good personal hygiene
Wash your hands before handling food and after visiting the toilet
Drink plenty of fluids
GPs have a statutory duty to notify the Council of all suspected and confirmed cases of
gastrointestinal illness caused by food poisoning/food borne bacteria.
Illness Exclusion
Why is it important to exclude persons from food work who are ill?
It is important that people handling food area do transfer bring harmful bacteria into
the workplace (service users homes) and contaminate their food.
It is a legal requirement under The Food Safety (General Food Hygiene)
Regulations 1995 that persons working in a food handling should report to their
manager if they are suffering from certain illnesses.
The Food Safety (General Food Hygiene) Regulations 1995 require Proprietors of
businesses preparing food to identify potential food hazards, decide which of these
hazards need to be controlled to ensure food safety and then put into place effective
control and monitoring procedures to prevent the hazards causing harm to
242
consumers. Excluding people who are ill is an extremely important measure in
preventing contamination of food by bacteria and thereby reducing the risk of
causing food poisoning.
Why record illness details?
Where someone is accused of committing an offence under the Food Safety Act
1990, the principal defence available to them is one of due diligence. This requires
that they prove they "took all reasonable precautions and exercised all due
diligence to avoid committing the offence". Written records would be considered
extremely important when trying to establish a defence in cases where exclusion of
staff who were ill was an issue.
Even though written records are not necessarily a legal requirement, they clearly
demonstrate that measures are in place to ensure staff recognise the importance of
leaving a food area when ill in order to prevent things going wrong.
What type of illness should I look for?
Persons suffering from diarrhoea and or vomiting.
Persons who have infected wounds, sores or skin infections which would come into
contact with the food.
What will be done when persons preparing food as part of their duty reports
sickness and/or diarrhoea?
Step 1
Persons suffering from diarrhoea/vomiting should report to their Manager/ Supervisor and
refrain from contact with service users immediately.
Step 2
Identify any areas that could have been contaminated. Manager will arrange to have areas
cleaned and sanitise. Dispose of any contaminated food. Pay particular attention to the
toilets, where handles, taps and surfaces should be cleaned and sanitised.
Step 3
The person will be either sent home or given safe alternative work which does not involve
working in an area of close contact with service users.
Step 4
Record the date, name and symptoms in the illness Exclusion Record, noting whether it
was reported by telephone or at work.
Step 5
If after 24 hours, the person has recovered and had only one bout of diarrhoea /vomiting
they may return to work. Go to Step 9.
243
Step 6
If after 24 hours if the person still has diarrhoea/vomiting they should seek medical advice
and continue to be excluded from work.
Step 7
If one of the following illness listed below are diagnosed by the G.P. contact the
Environmental Health Service Unit immediately for advice.
The infections are as follows:
• Salmonella typhi
• Salmonella paratyphi A, B or C
• Escherichia coli (E. coli)
• Hepatitis A
Step 8
Persons having had diarrhoea/vomiting for over 24 hours and not suffering from the
illnesses in Step 7 you should be allowed back to work only when they have had no
symptoms (i.e. diarrhoea* and or vomiting) for 48 hours.
Step 9
When persons return to work ensure that good personal hygiene practices are followed.
Procedure for dealing with a reported accident or emergency
Whilst on duty all service managers and office personnel are required to accept incoming
telephone calls. There may be occasions when an incoming call is from a domiciliary
worker reporting an accident or emergency. It is important that all such calls are dealt with
quickly and effectively. It would be impractical to prepare contingencies for all possible
occurrences but as a general guide the following procedure should be followed.
1. Establish the identity of the caller and the telephone number they are calling from.
2. Ask the caller if they require you to take any action, if they do, find out what is
required, where and when, confirm these details back to the caller then hang up.
Proceed with the necessary arrangements then telephone the caller to inform them
of the action you have taken.
3. Call back as necessary to update on action or progress as required.
4. Once the accident or emergency has passed instruct member of staff to attend the
office to make a written report at their earliest opportunity.
5. Enter the relevant details in the incident book
244
Procedure for recording an accident on company premises
All accidents that occur on company premises must be recorded in the incident book. This
procedure is the responsibility of the most senior member of staff on duty at the time
accident occurred. It is important to obtain written statements from any witnesses to the
event.
Prioritising of tasks
Whilst engaged in direct service provision duties, it is important for all personnel to use the
allocated time for the maximum benefit of the Service User. This is not always obvious,
what is important to the Service User may not always seem important to you. Before
commencing each duty, you will generally be given a brief description of the tasks you are
expected to perform. Always confirm these with the Service User and discuss their
preferences. Once you have established exactly what tasks the Service User is looking for,
you are more likely to satisfy fully their expectations. There may be occasions when the
Service User has unrealistic expectations of you, under these circumstances you should
politely point this out to them and establish which tasks are most important to them. In all
cases it is important for you to prioritise your tasks, so should you have to leave any
undone they will be the least important. Each duty will be different and Service Users
expectation will vary so you must be prepared to be flexible in your decision making. The
following list ranks the importance of groups of tasks, it should be seen as an aid to
prioritising and not a set procedure:-
1. Any necessary urgent action.
2. Service agreement tasks.
3. Tasks specific to the Service Users health and wellbeing.
4. Personal care tasks.
5. Domestic tasks.
6. Tasks unrelated to the Service User.
Remember:
Be sure of the Service User's expectations, each duty is different, be flexible.
245
Procedure for Recording Accidents and Reporting Notifiable Occurrences
The company recognises that it has a legal responsibility to report certain accidents and
events to official bodies. A report will be made wherever legislation requires and the
appropriate authority will be notified by the Health and Safety Officer.
Reporting and Recording of Minor Accidents
It is the responsibility of all employees to report any minor accidents occurring in the
company to a member of the management team. The details of all accidents must be
recorded in the accident book B1510. Following this a risk analysis will be carried out in
order to prevent a reoccurrence of the accident.
R.I.D.D.O.R.
Under the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995
certain types of accidents such as fatalities and major injuries must be reported immediately
by telephone to the Environmental Health Department followed by a written report. The
reporting of this type of occurrence to the enforcing authority will be made by Health and
Safety Officer or in his absence a senior manager of the of the company who will also write
the accident report form F2508
If any employee is off work for three days as a result of an accident or is admitted to
hospital as a result of an accident at work the company will notify, in writing, the local
Health and Safety Executive within seven days of the occurrence.
Incident report Form
In the interest of reducing the reoccurrence of incidents that put people at risk, put people in
danger or lead to accidents or injury an incident form must be completed and held on
record.
Incident forms should clearly detail times dates and who was involved and affected by the
incident. Detail of such as failure of equipment, people not following procedure or acting
irresponsibly should be included. Action for prevention reoccurrence should also be decided
by a senior manager recommended additions to Health and Safety instructions issued to
staff.
246
All About You Care Services Ltd.
Incident Report form
Date of Incident ……../………/………..
Name of person completing this form
…………………………………………………………………………………………..
Details of incident
Action to be taken
Recommended addition to Health and Safety procedures to be implemented:
Signed person completing …………………………………….. Date …./……./…...
form
…………………………………….. Date …./……./…...
Signed Manager 247
Name of victim: ______________________________________________________
Address: ___________________________________________________________
__________________________________________________________________
__________________________________________________________________
Nature of incident: ___________________________________________________
__________________________________________________________________
__________________________________________________________________
Member of staff involved: ______________________ (statement should be attached)
Where the incident happened: ___________________________________________
__________________________________________________________________
__________________________________________________________________
When the incident happened: ____________________________________________
Nature and extent of injury (if any): ______________________________________
__________________________________________________________________
__________________________________________________________________
How injury (if any) was caused: __________________________________________
__________________________________________________________________
__________________________________________________________________
Name of witness (if any): _______________________ (statement should be attached)
Address of witness )if any): _____________________________________________
__________________________________________________________________
__________________________________________________________________
Action taken: _______________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
If victim is an employee:
1. Was he or she undertaking authorised duties? _________________________
2. Was he or she on or off duty at the time? ____________________________
3. If on duty did he or she continue to work after the incident? ______________
4. If he or she went off time: _______________________________________
Name of person making report: __________________________________________
Signature: __________________________________ Date: __________________
248
All About You Care Services Limited
Contract of Employment
Pursuant to the Employment Protection (Consolidation) Act 1978 and subsequent amendments.
1. The following is a statement of basic terms and conditions of employment between All About You Care
Services Limited (the Employer) and …………………………………………. (the Employee)
2. You are employed as …………………....…………………. reporting to the Registered Manager.
3. The date of your commencement of employment is
4. Your salary is £ ................... per hour and payment will be made by bank transfer one week in arrears on
the following Thursday of each week/ last day of a calendar month / last day of a 4 weekly period. All
payments and deductions will be itemised on your payslip. Overpayments and underpayments will be
corrected the following week or when discovered.
5. Your basic hours of work are .................. per week and will be and will be paid weekly/monthly by bank
transfer.
6. Should you wish to leave the company, you are required to give a minimum of one week written notice
and a further week for each full year of service.
7. When your contract is terminated for any reason you are required to return all company property including
staff uniforms, staff handbook and identity card to the company offices in Poulton Le Fylde. By signing this
contract, you consent to a deduction being made from you wages to cover the replacement cost of these
items if they are not returned on your departure.
8. Your employment is contracted into the state pension scheme (National Employment Savings
Trust (NEST).
9. The following terms and conditions of your employment are detailed more fully in the Staff Handbook: -
• Holiday entitlement and holiday pay • Disciplinary rules
• Sickness and absence policy and sick pay • Notice periods
• Grievance and Appeals procedures • Other important company conditions
10. Any changes to these terms and conditions occurring after the date of issue of this statement will be
notified to you in writing, within 13 weeks of any change taking place.
11. Due to the nature of the business the company operates 365 days per year. You will therefore be required
to work overtime from time to time to cover holidays and sickness absence.
12. If your normal working day falls on a Bank or Public Holiday, you will be expected to work on that day.
13. No employee is allowed to work more than 48 hours per week unless they have signed an exclusion
agreement. It is not the policy of the company to encourage employees to work in excess of the conditions
set out in the Working Time Regulations 1998.
249
14. Training and Deductions from Pay:
a) QCF Training: The Company agrees to fund external training courses as part of your training
and development plan, and on condition that you remain employed by company for a
minimum of two years following completion of each course. Should your contract terminate for
any reason you agree to reimburse the cost of any QCF training course you have attended
within the previous two years of your leaving date. Should your personal circumstances
change, and it is necessary for you to leave the Company’s employ, an agreement regarding
the amount to be reimbursed will be reached at the discretion of the Company.
b) Induction Training: Prior to being engaged by the Company it is prerequisite that all
applicants successfully complete a four day in house Induction programme. Following your
engagement, and subject to the completion of three months satisfactory probationary period
the company agrees to pay you an Induction Training Bonus equal to 21 hours at the national
minimum hourly rate.
c) DBS: The company agrees to fund the cost of a Disclosure and Barring Service Check; this is
a legal requirement and must be completed prior to commencement of employment. Should
you leave the company within six months of your contractual start date, then you agree to
reimburse the company the cost of your DBS check either by deduction from your final wage,
by cash, bank transfer or card payment.
15. During or after your employment with us, you must not disclose any trade secrets or any information of a
confidential or sensitive nature about: All About You Care Services Limited; or any of our service users; or
any of our employees. There is an exception if you need to share this information as part of your job or if
you are made to by law. It is the responsibility of all staff to ensure data security. You will be responsible
for the confidentiality, integrity and availability of all data which you have access to in the course of your
work.
You must adhere to our Data Protection Policy and associated policies, which is contained in the staff
handbook. Failure to adhere to these policies may result in disciplinary action. I confirm I have read, and I
understand the terms and conditions of employment. I agree that these terms and conditions form my
contract of employment with the company.
I acknowledge receipt of a copy of this contract including the Staff Confidentiality Contract Clause
Confidentiality
Employers Signature Date
Employees Signature Date
250
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