Streamlining Account Paperwork - Charles Schwab Corporation

Streamlining Acc
With Laser

count Paperwork

r App®and New Schwab Tools

RESOURCE GUIDE

TABLE OF CONTENTS

1 Overview
2 Flexible Workflow Options
8 Getting Started With Laser App
11 Keys to Success

Streamlining Account Pa

With Laser App®

Overview

Schwab’s integrated suite of tools can save you time
and simplify completion of forms and applications.

The process includes two main features:

• A consolidated, easy-to-use Forms & Applications page on Schwab
Advisor Center™

• Integration with Laser App, an industry-leading desktop software package
for filling out forms

The Forms & Applications page on Schwab Advisor Center helps you find
forms quickly. Then you can use Laser App to leverage client data from your
customer relationship management (CRM) system or from Schwab Advisor
Center to pre-populate forms and applications. You can even reserve account
numbers for any of the 29 registrations found on the Schwab One®Personal
& Trust and the IRA account applications right from the form in Laser App.

Benefits

Streamlines Completion and Submission of Account Paperwork
• Leverages existing client data from your CRM system or Schwab
Advisor Center
• Validates account applications before you submit them, reducing errors
• Enables you to reserve account numbers online for 29 registrations

Makes It Easy to Find the Forms You Need
• Bundles forms into convenient packages, making them easier to find and
faster to complete
• Makes sure you’re using the most up-to-date documents by keeping a
current library of the most widely used account applications and forms

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Supports a Flexible Workflow—So You Can Work the Way You Want
• Lets you use the best data source for the given task, whether it’s your
CRM system or Schwab Advisor Center
• Allows you to stop and save your work at any point in the process
• Supports division of tasks among multiple individuals at your firm

As part of this integrated process, Schwab will provide your firm with a Laser
App license at no charge. To help ensure that you are well prepared to begin
using Laser App, Schwab will also provide you with two years of direct service
support from Laser App at no charge.

Opportunities to Learn More

Look for more information and opportunities for additional training on Schwab
Advisor Center.

• Check What’s New for a quick review of new features.
• Select News & Resources to access Forms & Applications and Online

Account Open information.
• Attend an introductory webcast or watch an archived webcast.
• Access free training sessions and materials in the Support section of

Laser App’s website, laserapp.com.

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Streamlining Account Pa

With Laser App®

Flexible Workflow Options

The Forms & Applications tools were designed to provide you
with maximum flexibility—so you can use the components th
best fit your task, your data, and your firm.

Select the approach th

Completing day-to-day Opening new
paperwork for existing c

Open and complete PDFs on Open and complete new
Schwab Advisor Center™. in Laser App from Schwa
or your CRM.
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WORKFL
WORKFLOW 1

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u
hat

hat meets your needs

w accounts Opening accounts for
clients new clients

w account packages Open and complete new account packages
ab Advisor Center in Laser App from your CRM.

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LOW 2 WORKFLOW 3

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With Laser App®

Completing Day-to-Day Paperwork
Using Schwab Advisor Center™

When you need to quickly fill out a form or print
one for your client to complete, you can open
any Schwab form as a PDF from the Forms &
Applications page.

Forms & Applications Features

1 Full scrolling page gives you plenty
of workspace.

2 Find forms quickly by using the category
filter or searching by title.

3 Choose a list of Favorites for easy access.

4 Open forms in PDF by clicking the
form name.

5 Check asset transferability.

6 If you haven't yet begun using Laser App,
click "Applications" to access the original
Online Account Open wizards.

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WORKFLOW 1: COMPLETING DAY-TO-DAY PAPERWORK 3

Streamlining Account Pa

With Laser App®

Opening New Accounts 1
for Existing Clients
2
If you’d like to use data from Schwab Advisor
Center™ to complete an account application
and any additional forms, access the Forms
& Applications page, select the forms and the
clients you need, and then open them in Laser
App. Once you’ve completed the application,
submit it to Schwab from Laser App on your
desktop to reserve an account number.

Step 1: Access Forms & Applications.

1 Select a package of forms, which
allows you to complete related forms
in a single group.

2 Select your master account to
automatically populate the firm name,
master account, and service team.

3 Select up to six existing clients to
automatically populate the forms.

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WORKFLOW 2: OPENING NEW ACCOUNTS FOR EXISTING CLIENTS 4

Streamlining Account Pa

With Laser App®

Opening New Accounts
for Existing Clients, Continued

Step 2: Complete the application in Laser App.

• Note that the following are auto-populated
on the application and related forms:
--Firm name
--Master account
--Service team
--Primary account holder

• Click “Insert” to pull in additional account-
holder data from your CRM to other areas of
the application or related forms.

• Complete any additional data manually
in fields that aren’t populated by
CRM information.

• Save the partially completed application and
the related forms for later completion.

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WORKFLOW 2: OPENING NEW ACCOUNTS FOR EXISTING CLIENTS 5

Streamlining Account Pa

With Laser App®

Opening New Accounts 1
for Existing Clients, Continued 2

Step 3: Validate and submit the application.

1 Click “Post Form” to reserve an account
number (that is, open an account online).

2 Use the rich error messaging to help
you quickly resolve any issues with your
account application data.

3 After you correct any errors and resubmit,
the program will generate an account and
display a new account number.

3

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WORKFLOW 2: OPENING NEW ACCOUNTS FOR EXISTING CLIENTS 6

Streamlining Account Pa

With Laser App®

Opening Accounts for New Clients

To use data from your CRM system or Microsoft®
Outlook®to complete one or more forms:

• Find the client in your CRM system
or Outlook.

• Click “Launch Laser App” or “Send to
Laser App."

• Laser App will open on your desktop, with
the selected client’s information available.

• Open a form or form package.
• Note that the primary client's information

is pre-populated on the form. You can
populate additional related clients'
information using Laser App's Insert buttons.
• Once you’ve completed the application,
click “Validate and Submit” to reserve an
account number at Schwab.

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WORKFLOW 3: OPENING ACCOUNTS FOR NEW CLIENTS 7

Streamlining Account Pa

With Laser App®

Getting Started With
Laser App

To start using Schwab’s integrated forms
and applications tools, you’ll need:

• An activation code for Laser App
• Laser App software installed on

your desktop
• Schwab’s Trusted Web Applications,

which allow you to communicate with
Schwab from Laser App on your desktop

Step 1: Click “Get Started and set up Laser
App” on the Schwab Advisor Center™ Forms
& Applications page. The wizard will walk you
through the steps to get the three items
listed earlier.

Step 2: Indicate whether you already have
Laser App installed on your desktop.

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Streamlining Account Pa

With Laser App®

Getting Started With Laser App, Continued
Step 3: If you don’t have Laser App installed
but you do have an activation code:

• Note your firm's activation code.
• Download Laser App from the

Laser App website.
• Download Schwab's Trusted Web

Applications to begin submitting
new accounts.

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Streamlining Account Pa

With Laser App®

Getting Started With Laser App, Continued

If you don’t have Laser App installed or an
activation code but you are the firm’s
security administrator:

• You can request an activation code.
• You’ll receive the activation code via email,

with instructions on how to install Laser
App on your desktop.
• Your activation code will be posted for your
colleagues, along with the next steps, on
Schwab Advisor Center™.

If you have Laser App installed, you will be
given access to download the Trusted Web
Applications you’ll use to communicate with
Schwab, using Laser App on your desktop.

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Streamlining Account Pa

With Laser App®

Keys to Success

Learn the Laser App basics before you get started.
Attend a Laser App training session to learn more. Training sessions and
materials are available free of charge in the Support section of Laser App’s
website, laserapp.com.

Before opening an account, choose your data source: CRM system or
Schwab Advisor Center™.
If off-the-shelf integration is available from your CRM system to Laser App,
start the process on your CRM system.

• New capabilities are always being evaluated, so if you don’t see
your CRM system on the Laser App partner webpage, contact us at
[email protected].

• Even if you have a highly customized CRM system, Laser App has tools to
help you create your own integration.

• For a lower-tech approach, you can export client records from your CRM
system and then import them into Laser App using a CSV file.

For institutional audiences only. Screenshots are for illustrative purposes only.
This guide is for educational purposes only. It is designed to educate investment advisors (“advisors”) on the use of vari
available on the website. As such, some of the slides in this guide have been abridged, and do not necessarily reflect all
page of the website. Below are important disclosures that should be considered when using these tools. The information
schwabadvisorcenter.com, or by contacting the Schwab Advisor Services Team.
Both real and fictional securities are listed in the presentation. Securities reflected in the presentation are for educationa
should they be construed as, recommendations to buy, sell, or continue to hold any investment nor do the accounts liste
or holdings. Individual names, account numbers, and contact information listed in this presentation are fictional and not
individuals. Any similarity to an existing individual or account is purely coincidental. Third-party firms are not affiliated with
Laser App Software Inc., is not affiliated with Charles Schwab & Co., Inc. (“Schwab”).
Outlook is a registered trademark of Microsoft Corporation.
Schwab Advisor Services™ serves independent investment advisors and includes the custody, trading, and support servi
Independent investment advisors are not owned by, affiliated with, or supervised by Schwab.
© 2011 Charles Schwab & Co., Inc. (“Schwab”). All rights reserved. Member SIPC.
AHA (1211-8006)

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Make sure you finalize the account.
Remember that validating and submitting an application simply reserves an
account number. Although the account is stored in Schwab’s systems, it won’t
be available to fund until you submit a signed account application.

If your client updates information on the account application after you’ve
reserved the account number (e.g., changes the cash feature selection), you
can often still use the account number. Contact your service team for specific
information about acceptable changes.

Make the most of Schwab’s resources to learn about new tools.
• Get tips from your service team and Schwab’s technical client services group.
• Take a Schwab Advisor University™ class.
• Attend an introductory webcast or watch an archived webcast.
• Review the News & Resources and Help sections on Schwab Advisor Center.

ious research and trading tools
the content available on a particular
n and disclosures can be accessed at

al purposes only and are not, nor
ed reflect individual securities accounts

intended to reflect any existing
h or an employee of Schwab.

ices of Schwab.

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