Work together anywhere from wiley

INDE X | 385

Kanban, 83 Krebs, AgileBill
Kanger, Kristin on high-bandwidth communication
not requiring colocation, 174
on the benefits (to employers) of on the human side of keeping up
workers who value the remote with technology, 184
option, 142 on the importance of being comfort-
able with the tech one uses, 74
on changes in response to company on the importance of ensuring good
growth, 245 sound, 72
on learning new ways of working,
on the delicate dance of empowering 39, 165
vs. supporting workers, 200 on the two-step tango of remote
communication, 210
on the practice of learning how to
communicate effectively, 245–46 Kubi: see Revolve Robotics Kubi
Kudobox.co (appreciation cards), 223,
Ketchup Principle, 219
Kilby, Mark 239
kudo card (appreciation), 223, 239
on building social time into all Kuempel, Carrie, on Sococo as the
meetings, 190
lifeline to her teammates, 188
on the camaraderie-building bene- Lang, Marissa, on the privacy and
fits of blending work and life, 185,
212 regulation concerns of monitoring
software, 36
on effective online meetings for language differences
p­ artly distributed teams, 231 benefits of learning others’
­lang­ uages, 221
on effective team practices re: pro- and cross-cultural etiquette, 217
ductivity and trust, 170 as an element of off-shoring, 11
re: the benefits of diverse teams, 45
on having a tech back-up plan for languages, working with other: see
virtual meetings, 207 communication, multilingual
Law, James, on the efficacy of asyn-
on making a difference, 22 chronous collaboration, 178
on the perils of isolation, 89 Lay, Jon
Klein, Emily, on the importance of on empowering workers rather than
“managing” them, 160
managers effectively managing on the great results of motivating
remote teams, 229 and supporting workers, 133
Kodarapu, Balki, “How We Created a leadership skills for virtual teams, 246
Remote-First Manifesto,” 128 legal rights re: work flexibility, 27, 345
Koopmans, Maarten Legge, Morgan, on developing produc-
on high bandwidth as a pillar of tivity, 49
remote working, 166 Lencioni, Patrick, “Virtual Teams Are
on how the remote option can help Worse Than I Thought,” 55
maintain project schedules, 42 lighting: see video setup
on the importance of choosing a
productive workspace, 82
on self-discipline and energy regula-
tion, 80–81
Kowshik, Sumant
on missing the spontaneity of co­
located working, 39
on vastly preferring video over
a­ udio-only communication, 167

386 | INDE X

Linders, Ben Meetup.com (for in-person social­
on remotely cowriting a book, 93 izing), 90
on self-discipline, 71, 81
Melewi (design studio), on hiring for
LinkedIn, re: social networking/online cultural fit, 141
presence, 121
Merit Money (peer-to-peer feedback/
loneliness, tricks to addressing/avoid- bonus system), 182
ing, 51, 88–89, 189
Messer, Hugo
loop, infinite: see infinite loop on embracing cultural differences, 219
Lucero, Mario, on the cost savings of on expanding the talent pool, 29
on the importance of communica-
hiring South American workers, 32 tion, 206
MacDonald, Ann, on the vagaries of on the importance of team agree-
ments, 203
MIA remote employees, 147
Management 3.0, 191, 224 millennial/Gen Y generation, 11, 31
Manager’s Action Plan, 250 Miller, Frazier, on growing, 244
Manning, Nathaniel, on workers using mind-mapping tools, 305
mind maps
OKRs to set their own produc­t­iv­
ity goals, 243 re: the bonding practice Personal
Martínez, Silvina, on the difference Maps, 191
between rich vs. voluminous com-
munication, 222 using in meetings, 223
Mayer, Marissa, re: yanking Yahoo’s mind set
remote option, 54
McKeegan, Carrie ideal in remote workers, 70, 138–40
on the importance of hiring self-­ importance of for alignment, 48, 53,
motivated, self-aware workers, 140
on the importance of hiring the 131, 133, 163, 169, 250
right people for your business, 137 positive, 143, 206, 220;
on the importance of scheduling
social time named after days of see also entries under positivity
the week, 190 and positive communication
on finding remote-ready workers by
interviewing via video, 145 research (Carol S. Dweck), 239
Medium.com Mingle blog, “Visualizing Time
definition of “seagulling,” 100
Karolina Szczur on remote practices Zone Challenges for Distributed
commonly used on-site, 38 Teams,” 216
re: importance of documenting Minors, Paul (productivity consultant),
p­ roject details, 178 83
meetings, online misunderstandings: see conflict (both
running effective, 229–37, 254, 260– addressing and preventing)
265 (tips sheets) mobile-first, 127
tools for (meeting managers & monitoring software, 36, 168
a­ ccessories), 308 Montalenti, Andrew, on the bright
future of remote working thanks
to ­advancing technology, 40
Montero, Phil
on the benefits of working out loud,
95, 169
on building trust, 169

INDE X | 387

as designer of the ICC Workflow Orti, Pilar
team agreement approach, 224 on the development of remote tech-
nology, 7
on empowering rather than “manag- on the importance of engaging with
ing” teams, 161 teammates, 97, 192
on the importance of “real” conver-
on energy regulation and work-life sations, 207
balance, 87 on remote working as inevitable, 38
on organizational vs. team-level
on the importance of “sandbox feedback, 194
time” for getting used to new podcast discussion re: Patrick Len-
technology, 167 cioni, 55

Moon, Lauren, “Avoid the Seagull Osman, Hassan
Effect” article on feedback, 100 on being generous, 102
on expanding the talent pool, 30
morale boosting, 238, 255 re: email subject lines matching
Morriss, Anne, and Frances Frei, conversation threads, 92, 211

H­ arvard Business Review article Ottinger, Kathryn, on overcommuni-
“Culture Takes Over When the cating as the ideal, 71
CEO Leaves the Room,” 205
multilingual communication: see com- outsourcing consultants, 328
munication, multilingual overhead: see costs vs. savings
multitasking study (Stanford), 82 overworking, tips for individuals re:,
NanoTecNexus, re: needing a wide
talent pool, 29 85, 87; see also burnout, managerial
networking, social: see social networking tricks for avoiding
Ng, Christina, on the importance of Padmos, Dirk-Jan
documenting project activity/ caveat re: poor communication, 44,
communication, 39 71
North to South (re: reducing team- on the importance of hiring the
wide time zones), 144 right talent, 138
O’Connell, Claire, on the importance on the remote option for retaining
of managers prioritizing engage- talent, 42
ment and communication, 242 Page, Scott E., on the Ketchup Princi-
offboarding, 151 ple, 219
office-based productivity, 56 parents working from home, 118
OKRs (Objectives and Key Results), partly distributed companies, exam-
re: team agreements and measur- ples, 9
ing productivity, 181, 226, 243 password management tools, 310
Olonoh, Ade Patterson, Brian, on why remote work-
on the decision to go remote, 131 ers can surpass expectations, 133
on the importance of instituting “Payoneer Freelancer Income Survey”
communication processes, 205 (2018), 11
onboarding, 148–52, 179 PayTrace, re: what remote-first is and
online presence, 121 isn’t, 128
online work websites, 13, 331

388 | INDE X

peer-to-peer recognition/feedback, 182, positivity, the importance of, 143, 193,
193, 239–40; see also entries under 197, 206, 220, 233, 236, 238
appreciation and feedback
Pratt, Siofra, on the importance of
performance reviews, 194, 240 workers being problem-solvers, 140
perks, employee (gifts, appreciation),
prioritization as mentally taxing, 84,
238–41 356
tools/apps for, 315–16
Perrotta, Fred productivity
on Tortuga’s chosen tools “of record” demonstrating one’s, 37, 54, 94–95
developing one’s own, 41, 48, 82–85,
for planning big projects, 178 143, 356
on how to grow well, 245 and focus: see visualizing your work
Perrucci, Tiziano measuring or tracking, 23,34,181,226
on how working from home enables office-based, 56
practices to increase, 166, 176, 178,
real-time engaging with far-away 204, 213, 222, 243
clients (during one’s off hours), 33 remote work and, 16, 23, 33–35,
top lessons of working remotely, 220 52–54, 57, 164
Personal Kanban, 84, 238 and stamina, 84
Personal Maps, 191 and task management, 83
Peterson, Liz, on the importance of and trust/mind set, 50, 132–33, 142
wide access to information, 176 and workspace, 15, 85
Pew Research Center (2016), on
­payment issues, 50 productivity surveys/studies, 15, 53–54
“PGi Global Telework Survey” (2015) project management tools: see task &
re: workers favoring the remote
option, 55 project management tools
“PGi Global Telework Survey” (2016) Questionnaire for Individuals: Are You
re: commuting, 14
Philippines, the, traffic concerns, 30 Ready to Work Remotely? 106
Pitre, Gabrielle, on the benefits of the Rampton, John, Fast Company article:
remote option, 125
Pivotal Tracker (widely used apps), 301 using visuals to convey info, 222
planning: see decision-making real estate, consolidation as a cost
p­ rac­tices, planning
PlayPrelude.com (trust-building team ­savings, 34
activity), 191 reasons for companies to go remote,
podcasts (resources), 332
Polycom study (2017) re: remote 27–28
­worker productivity, 57 reasons people (want to) work r­emotely,
Polycom survey (2017) re: the benefits
of using video, 52, 166 13, 15, 24, 56
Pomodoro Technique, for productivity, recruitment: see both hiring and hiring
85
positive intent, 98, 193, 198, 213; see strategy
also communication, positive Reddit, re: ceasing its remote option, 54
Reddy, Ajay, re: project-based hiring, 31
Redmine (project-management tool),

how some have used, 209
Rees, Judy, on managerial reluctance to

offer the remote option, 35

INDE X | 389

relationship building Ressler, Cali, cocreator (with Jody
individuals, 96 Thompson) of ROWE, 23
managers with workers, 241, 255
Results-Only Work Environment: see
Remote.co, popular tool suites, 120 ROWE
Remote.co interviews
results-oriented mind set, 37
American Express on access to Retrium (software for online Retro-
­talent, 55
spectives), 195
Fog Creek on managing a remote Retrospectives, 177–78, 194–95
workforce, 152
tools, 316; see also feedback entries
Parse.ly on team building, 240 Revolve Robotics Kubi, 188
Remote.co’s “remote-friendly com­ Reynolds, Brie

pany” survey on office distractions, 15
advice to companies considering on older generations working

going remote, 44 ­remotely, 13
biggest fears in hiring remote on remote workers demonstrating

­workers, 141 productivity, 37
biggest fears in managing remote on speaking up if you need some-

workers, 132 thing, 222
importance of workers having out- on virtual trivia night, 190
Ridgewell, Chris
side interests, 87 on consolidating real estate, 34
what hiring companies look for, 141 on the importance of company-wide
what has changed in how remote
communication, 91
companies operate, 243 on managers seeing flexible working
remote-first
as a cost, 33
big picture, 42 on the perils of resisting the remote
definition, 127
establishing an office as, 43, 129 option, 41
one company’s take on, 128 on the remote option as a business
Remote-Only Manifesto, 158
Remoters.net “7 Remote Work Trends” imperative, 31
on trust, 35
survey (2017), on the disadvan­ Rock, David, Your Brain at Work:
tages of working remotely, 51
remote team agreement: see team Strategies for Overcoming Distrac-
agreement tion, Regaining Focus, and Working
remote teams, introduction, 9–10 Smarter All Day Long, 356
remote working, legal rights for: see Rogge, Robert
legal rights re: work flexibility on commuting’s impact on the
replicating online the benefits of r­ emote option, 27
­working on-site, 174 on encouraging exchanges between
Reply All podcast, on Scott E. Page’s offices (Barcelona–San Diego), 191
Ketchup Principle, 220 on plotting process, 203
resources on testing candidates with on-the-
individuals, 319, 329 job tools, 145
teams and managers, 321, 329 Rooke, Laura
on the benefits of as-needed hiring, 31

390 | INDE X

Rooke, Laura (continued ) self-employment concerns, 77
on missing out on overhearing Sepper, Tom, on tools/practices for
on-site conversations, 19
speaking out against drive-by communication and socialization,
I­ M-ing, 210 175
setting core hours (for team collabora-
Rosenthal, Marcus, on trust, 35 tion), 204, 215
Ross, Mandy Seven-Point Approach to Difficult
Conversations (Susan Scott), 199
on the importance of unstructured Severson, Eric, on why remote workers
social time, 189 don’t slack off, 22
Shaw, Vanessa
on Sococo’s Sococo, 187 on experimenting, 103
Rothman, Johanna, on following the on the importance of assuming
p­ ositive intent, 98
sun, 143 on the importance of multicultural
ROWE (Results-Only Work Environ- awareness and curiosity, 217
on the joys of choosing one’s
ment), 22–23, 53 ­workspace, 76
sandbox time (playing with new tech), providing historical perspective re:
widely distributed teams, 40
167 Shternshus, Jessie, on onboarding with
San Francisco Chronicle, on ­privacy and verve, 149
sick days/leave, 42
monitoring-software regulation, 36 skill development
Sarnacke, Patrick, on cultural aware- and mind set research, 239
for teams, 163
ness re: scheduling during the skills
lunch period, 216 leadership, 163
scaling/growing, 244 video presentation, 74
scheduling Skype (telephony service)
core hours and team agreements, 225 how some have used, 20, 90, 95, 188,
padding to cushion delays, 216 235
time zone concerns and, 214–16, 225 widely used apps, 301
Schwartz, Allie, on the importance of Slack (group chat tool)
manager-worker team building, how some have used, 175, 176
152 for communication, 57, 114, 120,
Scott, Susan, Seven-Point Approach to
Difficult Conversations, 199 132, 208–9
Scruggs, Derek for documenting/centralizing
on the importance of sleep and
­energy regulation, 84 information, 132, 205, 211
practices re: communication and for working out loud, 95, 170, 180
­company culture, 204 one downside of, 244
on screening for experience when sample etiquette for, 212
hiring, 144 widely used apps, 120, 301
Scrum, 242 sleep and energy regulation, 85, 297
“seagulling,” definition, 100
security, 41, 60, 225
seeking remote employment, 119–23,
319
self-discipline, 58, 81

INDE X | 391

Sliwinski, Michael, on demonstrating on the importance of onboarding, 148
reliability, 94 on the importance of scheduling

Smits, Marion unstructured social time, 190
on how easy it is to overwork, 85 on remote-friendly companies out-
on lossless remote connecting, 20
performing others, 31, 41
SnappyGifts.co (appreciation/feedback on the remote option as a win-win,
tool), 239
13, 32, 43
socializing, the importance of, 189–91 on what makes an ideal hire, 140
social media, as an antidote for loneli- StarterSquad, on how they got started,

ness, 89–90 10
social networking “State of Telecommuting in the U.S.

for finding work, 121 Employee Workforce” report
re: your online brand, 121 (2017) on U.S. telecommuters, 11
for working out loud, 170 “State of the Global Workplace” ­Report,
SocialTalent, “5 Essential Qualities to Gallup, on employee engagement,
37
Look For in a Remote Worker,” “State of Work” productivity report
140 (views of both workers and
Society for Human Resource Manage- ­managers), 16
ment, on the costs of replacing an statistics/surveys
employee, 29 global
Sococo (virtual office software), how employee engagement, 37
some have used, 57, 186 increasing numbers, 26
Soderman, Teague, on trust, 179 security concerns, 60
software, monitoring: see monitoring types of freelancers, 11
software why flexibility desired, 14, 53
software/tech, the importance of United States
ensuring workers are trained in experience of remote working, 13,
using, 167
solopreneur, 8–9, 25, 71 50, 60
Spotify increasing numbers, 26
on getting team feedback, 196–97 productivity, 16
on working together online, 58 types of freelancers, 8, 11–12
Squad Health Check Model (feedback why flexibility desired, 12–13,
practice), 196
stand-ups 15–16, 19, 24, 49
for check-ins, 177 status, updating one’s, 95, 231
tools used for, 297 “Statutory Routes to Workplace Flex-
Stanford University, multitasking
study, 82 ibility in Cross-National Perspec-
Stanton, Jeremy tive” report (2007), 27
on the dangers of overworking, 86 Stride (group chat tool; now Slack)
on documenting culture and how some have used, 175
p­ rocesses, 225 widely used apps, 301
on experimenting, 242 studies
healthy sitting/standing routine, 86
multitasking, 82

392 | INDE X

StudySoup team building
on the evolution of their planning as essential to company success, 44
process, 243 importance of in-person time for, 40
on the importance of a consisent manager’s concerns about, 135
meeting structure, 177 means of, 52, 60, 96
appreciation, 182, 238, 241
Suarez, Luis group chat tools, 186
on how the gig is up for the arrogant social connection, 96, 235, 241
ostrich, 30 trust and caring, 95
on the importance of managers video, 185, 212
i­ nspiring workers, 163 tools, 315
on using social networks to work out
loud, 170 team-focused work ethics, 70, 138–39,
on your social network as your 141
l­ egacy, 121, 186
team player, attributes, 91
Susan Scott’s Seven-Point Approach to Technology & Tools (resources), 301
Difficult Conversations, 199 tech savvy, importance of being, 72
tech support/concerns, 40–41, 59, 74,
Szczur, Karolina, on the ubiquity of re­
mote practices in on-site work, 38 168, 207
back-up plans, 74, 207, 235
Targetprocess, example of a partly telecommuters, 7–8, 16
distributed company, 9 “Telecommuting Is the Future of

task & project management tools, 83, Work,” Forbes, 69, 163
95, 132, 176, 178, 185, 310 telecommuting statistics, United

task boards States, 11
for building trust (working out telepresence, 59, 188–89, 306
loud), 170, 192
eteoBoard, 176, 303 tools, 306
how some have used, 95, 170 temperature, taking your team’s, 194,
for reducing task redundancy, 192
196; see also feedback entries
task management, 83; see also thanks: see appreciation, expressing
p­ roductivity Thanksbox.co, 240
Thompson, Jody, cocreator (with Cali
task redundancy, avoiding, 192
team agreement (WTA) workshop, 226 Ressler) of ROWE, 23
team agreements time tracking

for clarifying roles and practices, re: team agreements, 226
53–54, 91, 175 tools, 313
Timewise Flexible Jobs Index, on
creating, 224–26, 256–59
different models, 224 a­ ccess to talent, 30
as essential to team alignment, 226 time zones
Instructions, 256
introduction, 203–5 awareness, 214
planning (managers’ role in), 253–54 concerns
re: communication, 204–13
re: time zones, 214–17 assigning buddies, 150
Template, 257 benefit to client relations, 33–34
hiring, 143
overview, 214–17
overworking, 86

INDE X | 393

project delays, 34, 217 Tools & Technology (resources), 301
scheduling, 214–16, 225 tool suites, various, 168, 175–76, 178,
widely distributed teams, 216
tools, 214, 313 208, 301
Timmons, Nick Top Remote-Worker Traits, 70–72
on being effective from anywhere, tracking, time: see time tracking
17, 59 traits, ideal
on the stellar benefits of video, 167
Tinggly (appreciation/employee perk interviewing for, 120, 144–48, 155–57
tool), 239 in remote workers (individuals chap-
tips for online meetings
facilitators, 260 ters), 70–72, 91, 106–12, 115, 140
participants, 264 in remote workers (managers chap-
Toffanin, Piero, on monitoring soft-
ware as harmful to relationships, 36 ters), 80, 119, 138–43
tools transitioning (companies) to the
appreciation & feedback, 239, 315–16
brainstorming & planning, 178, 302 ­remote option, 125–36
budgeting (individuals & managers), transitioning consultants, 329
319 traveling, working while, 74, 76
collaboration, 178, 302–5 Trello (task-management tool)
communication, 175, 206, 211, 245,
305–8 how some have used, 114, 177, 185
decision-making, 178, 303 onboarding, 150
document editing & wikis, 304
group chat, 92, 95, 120, 186, 305; as a task board (Kanban), 83
see also various group chat entries widely used apps, 83, 208, 301
having too many, 65 for working out loud, 95, 180
meetings, 308–10 Trello blog article, “Avoid the Seagull
mind mapping, 305
password management, 310 Effect: The 30/60/90 Framework
retreats, 317 for Feedback,” 100
Retrospectives, 316 Truex, Leslie
task & project management, 83, 95, on the high productivity of telecom-
132, 209, 310–13 muters, 16
team building, 315–18 on the perils of overworking, 86
time tracking, 313 on remote work as ideal for job
time zones, 214, 313 ­security, 14
video broadcasting, 309 on seizing the day, 119
video conferencing, 306–7 on why some choose to work
virtual assistants, 314 r­ emotely, 13
virtual icebreakers, 310 trust
virtual reality, 55, 307 building, 93–96, 152, 169; see also
voice conferencing, 308 Prelude trust-building tool
workflow & process automation, 314 how to build, 96, 152, 183
importance of, 93
managing from a sense of, 53, 133,
163, 168, 176, 251
and monitoring software, 36, 168
“out of sight” concern, 35, 53
and remote-first culture, 128
Tsiridis, Thodoris, on working together
online, 185

394 | INDE X

Tune, Nita, on SitePen’s tools suite, Vaz, Fernando Garrido
209 on access to talent, 29
on communication and respecting
Turnbull, Alex, on seizing the remote cultural differences, 92, 218
option, 124 on doing great work, 102
on working your network, 121
Twitter, how some have used, 239
United States Vela, Adriana
on access to talent, 30
telecommuter stats, 8, 11, 26 on hiring strategy, 137
and working over lunch, 216 on working on the road, 76
updating one’s status, 95, 231
Upwork, 10, 13, 120, 277, 283, 332 video, benefits of using, 52, 73, 90, 96,
Upwork freelancer earnings, 51 102, 166, 206, 224, 234
Upwork and Freelancers Union, “Five
video broadcasting tools, 309
Types of Freelancers,” 8–9 video chat, 20–21
U.S. Census Bureau, 17 video conferencing, 90
Ushahidi, 243
Van Loon, Bart, on trusting without best practices, 167, 234
how some have used, 40, 58, 178
monitoring, 36 tools, 58, 306
VanNest, Allie, on building team video setup (lighting and background),

c­ amaraderie, 240 73, 167
van Roosmalen, Ralph virtual assistants (tools), 314
virtual coworking: see coworking, virtual
on accepting our differences, 218 virtual dance party, 240
on assigning buddies to new hires, virtual icebreakers

149 practice, 96, 234
on expanding the party, 240 tools, 310
on fishing in a bigger pond, 29 virtual meeting cards, 223, 236
on how to not get lost looking for virtual office
practice, 21, 89, 186–88
Den Bosch, 10 tools, 57, 317
on the importance of in-person Virtual Pillow Fight, 199
Virtual Reality, 189, 307
time, 191 Virtual Team Talk, 120
on never settling, 90 Virtual Trivia, 190
on the remote option as amplifying virtual water cooler, 186
virtual whiteboard, 178, 223–24, 302–3;
existing structural problems, 44
re: team-engaged decision-making, see also whiteboard
visibility, maintaining one’s, 94–95
216 visualizing data, 196
Van Ryswyk, Martin, on distance not “Visualizing Time Zone Challenges for

being a factor, 246 Distributed Teams,” 216
Varone, Linda, on the importance of a visualizing your work, 82–84
visuals and communication, 222–23
productive workspace, 85, 321 voice conferencing tools, 308
Vashishtha, ShriKant Walkabout Workplace, 57

on the benefits of video for team
building, 184

on the importance of bonding with
teammates, 183

INDE X | 395

Walley, Lance introduction, 20, 95
on hiring for smaller teams, 142 tools, 95, 180
on hiring strategy, 140 working together online, 54, 88–89,
on the importance of leadership and
alignment, 172 184–89
work-life balance vs. work-life fusion,
Wall Street Journal, The
Happy Melly virtual office party, 235 87–88
on video chat eye contact, 234 workload and overpromising, 84
workspace
Weave decision-support platform, 221
webcam, 73, 96, 184; see also equip- ergonomics, 19, 75, 86
hybrid/public, 18, 75
ment and video, benefits of using ideal, 74–76, 82, 85
best practices, 184 identifying where one is most pro-
Wegner, Gretchen
re: teaching with visuals, 224 ductive, 18–19
re: working together online, 90 “The World of Work in 2018: How the
WE THINQ (decision-making tool),
Workplace Will Evolve,” 229
how some have used, 195 Wroblewski, Luke, and “mobile-first,”
“What’s Worse Than an Office Holiday
127
Party? A Virtual Office Holiday X-Team, on hiring for cultural fit over
Party,” The Wall Street Journal, 235
whiteboard, 178, 224, 236; see also experience, 141
v­ irtual whiteboard X-Team’s practice of journaling, 180
Wiik, Fredrik, on the remote practices Yahoo, re: ceasing its remote option, 54
of on-site teams, 58 Yahoo’s weather app, how some have
wiki, definition, 275
wiki (collaborative website) used, 215
how some have used, 176, 210, 274 Yammer (task-management tool), 313
tools, 274
Willis, Andy, on work-life fusion, 88 how some have used, 190, 291
Wilson, Peter, on why some favor widely used apps, 301
monitoring software, 36 YouEarnedIt (appreciation tool), 239
WordPress P2 theme for working out Your Brain at Work: Strategies for Over-
loud, 181
workers, temporary, 9 coming Distraction, Regaining
workflow & process automation tools, ­Focus, and Working Smarter All
314 Day Long, 356
work habits, essential, 70, 138–39 Zabala, Andrea
working from home, 42, 49, 51, 57, 74 on enjoying the perks of remote
parents, 118 working, 86
resources, 321 on establishing a routine, 81
working out loud ZenHub (task-management tool), how
to avoid task redundancy, 192 some have used, 209
to demonstrate reliability and build Zoom (video conferencing tool), how
trust, 169–70 some have used, 208
different ways to, 169–70, 179 Zoom blog, on the science of lighting
and engagement, 167

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