Disaster Recovery
Exceptional Service – Transparent Cost Management – Dynamic Delivery
Team introduction
Nick Weaver Simon Rowe
BUSINESS SENIOR
DEVELOPMENT Gary Newport David Rose QUANTITY
DIRECTOR DIRECTOR PROJECT DIRECTOR SURVEYOR
Nick has over 25 years of executive Following his return from the USA working in David is an experienced project executive with Throughout his career Simon has gained a wide
management responsibility within the global the property sector, Gary qualified as a a demonstrated history in Project & range of contracting experience with both main
banking and insurance markets including Legal Chartered Quantity Surveyor and co-founded Programme Management in the construction contractors and subcontractors on small
and General, Guardian Royal Exchange, AXA John Austin & Partners in 1987. Austin industry. contracts from £5,000 up to major prestige
and HSBC. He has managed UK and overseas Newport, founded in 1990, became David has held senior management positions developments with a value of over £1.1 billion.
business operations directing product established as a Management Contractor for Artelia Group in the United Kingdom, South This experience has been gained from working
development, change management, multi- specialising in the restoration and Africa and Canada and with this brings a sound in the UK, Australia, Qatar, Saudi Arabia and
channel distribution, insurance claims, and refurbishment of historic buildings. understanding of Artelia’s Management Jordan. Simon’s roles include pre and post
divisional profitability and pricing. In 2005 Gary identified an opportunity in the Systems, approach to world class project contract from the initial tender right up to the
An ACII (Associate of the Chartered Insurance market and launched the ANG Management delivery across a variety of sectors together final account. Such contracts have been with
Institute) and CIB (Chartered Insurance Contracting model to meet the specific needs with a sound appreciation of project large and small private developers and
Broker) he has served as an HSBC UK of the insurance industry The business governance structures. government organisations. Simon has worked
Insurance Board member and Head of Global focused on developing the Management As a Member of the Association for Project on Commercial, Residential, Industrial, Retail,
Insurance Business development. Contracting and Project Management sectors Management, David’s strength lies in the Leisure, Educational and Health Care projects
Prior to that he was Head of Insurance and Gary became MD of the newly formed mobilisation of project teams, project delivery giving him a wide range of sector skills.
Operations at Guardian Royal Exchange and Austin Newport Group in 2010. from inception to completion, project The types of contractual experience Simon has
Head of General Insurance Operations Legal Under Gary’s leadership, ANG has enjoyed assurance and ultimately client satisfaction. include traditional (minor works, intermediate
and General. over fifteen successful years culminating in its forms etc) and D&B JCT based contracts, ICE
acquisition by Artelia in 2020. government based contracts, NEC Contracts
and FIDIC.
2
ANG – Part of global consultancy Artelia Group
ANG Artelia Group comprises three divisions
Cost Consultancy Management Contracting Insurance Reinstatement
St Hilda’s College, Oxford Oriel College, Oxford West Country Manor House
3 Beechmere Care Home, Cheshire Clore Music Studios Oulton Hall, Norfolk
Artelia: The Bigger Picture ....Excellence, Simplicity, Sharing, Independence, Passion
BUILDING MULTI-SITE INDUSTRIAL WATER MARITIME ENVIRONMENT ENERGY TRANSPORT URBAN
CONSTRUCTION FACILITIES DEVELOPMENT
68% TURNOVER*
PRIVATE SECTOR CLIENTS
€681M
36% CAPITAL HELD BY MANAGERS
& EMPLOYEES 10%
INTERNATIONAL TURNOVER 70%
*Combined 2019 T/O Artelia & MOE ASIA
EUROPE
A PRESENCE IN MORE THAN
6%
40 2% MIDDLE EAST
AMERICAS 12% Click to play video Benoît Clocheret, C.E.O. Artelia Group
countries AFRICA
100%
CAPITAL HELD BY MANAGERS +
& EMPLOYEES 6,000
WORKFORCE
4 One of Europe’s leading international, multi-disciplinary consultancies
Balancing the needs of the customer with the needs
of the insurer
Customer needs? Insurer objectives?
› Simpler products › Adjustment to the new normal
› Wider cover › Shareholder return
› Faster claims settlement › Business retention
› Lower cost › Customer satisfaction
› Flexibility › Compliance
› Choice › Constant innovation
› Great customer service › Delivering best of class response
5
The main risks to managing large claims?
Management Risks Additional Cost Risks
o Lack of project leadership o Professional fees
o Inexperienced Consultants team o Alternative accommodation
o Ill defined service & fee agreements o Additional cost of working
o Poor customer communication o Business interruption
o Poor contractor selection o Contents storage
o Slow response o Equipment hire
o Inaccurate construction planning o Building cost & VAT increase
o Delayed procurement process o Inflated design fees
Using the approach reduces the reinstatement period and
claims cost
Event
Traditional process
QS/Structural
Architect
Engineer
Loss Appoint
Insured Zurich Completion
Adjuster? Consult with contractors
Project
Manager planning
authority
Broker Time saved
Initial time saved
Event
ANG360 Project
Architect
Manager
Initial Loss Parallel
Insured Zurich Completion
Response Programme
QS/Structural Planning
Engineer authority
Broker
External Loss Adjuster?
Event
The Parallel
Programme
Parallel
6 Programme
Completion saving Initial
Complete transparency.
Loss Insurer, Loss adjuster &
client agree fees for all
Response
Scheduled disciplines
communications with
Benefits: Broker and Insurer
5 2
Work commences, ANG ANG appoints
› Immediate claims response procures all subcontractors Major professional team
& suppliers in competition. i.e. architects, engineers Initial 4 week
› Key activities overlap Property in competition programme
Loss delivered by ANG 360
› Reduced contract duration & to eliminate cost &
build costs programme risk
Regular accurate
reporting against
› Reduced Alternative reserve
Accommodation & Business 3
Interruption Claims ANG commences recovery
4 process e.g. emergency
ANG consults Local works salvage, site
Authorities, customer & clearance
Professional & insurer, arranges final
construction teams estimates & procurement Recovery on site
combined early to plan.
develop most efficient & commences in parallel
with professional
8 cost-effective design. appointments and
statutory permissions
Where delivers best value
Reinstatement
› Hotels Repair
› Stadiums
› Fire › Historic properties Refurbishment
› Explosion › Conference venues
› Impact › Ecclesiastical property Cost management
› Smoke damage
New or existing property › Commercial property
› Accidental damage Project Management
damage claims › Shopping Developments
› Subsidence › Retail parks
› Collapse › Marinas Management contracting
› Flood › Education
› Storm › Agricultural
› Aviation
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Adding value via Artelia360 remote project monitoring
During these restrictive times and virtual ways of working, Artelia360
offers our clients a remote platform to support business continuity
while keeping safe from the threats of the current pandemic.
Artelia360 offers clients the following:
› Remote decision making with photo, 360 footage & video tours
› Monitor progress remotely online in real time
› Shared visual and written documentation
› Project data analysis to aide decision making
› Reduce the number of site visits
In addition to the visual aspects, Artelia360 also provides
reports and project analytics via Google Data Studio, useful to View South Lodge here:
track established KPI’s www.artelia360.com
Name: southlodge@artelia360.com
Password: SouthLodge_ANG2020!
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Three key commercial claims service differentiators
have been developed by ANG Artelia
1. Initial Loss Response (ILR)
Immediate no fee site visit to
estimate costs for: 2. Parallel Programme
o Emergency works o Key construction activities overlap
o Stabilisation o 4 week programme to reduce cost and
o Salvage protection minimise risk 3. Artelia360 remote project monitoring
o Essential site clearance o Reduced contract duration
o Scaffolding o Reduced build costs o Remote decision making
o Health and safety analysis o Reduced alternative accommodation costs o 360 footage and video tours
o Ventilation and drying o Reduced BI costs o Monitor claim progress in real time
o Collaborate with loss adjuster o Complete transparency o Shared visual and written documentation
o Prepare indicative claims reserve o Reduced site visits
o Project data analysis
delivers tangible benefits
Oulton Hall
Reinstatement of fire damaged Grade II Listed
historic hall. Total estimated loss £5m
Time saved
ANG introduced following the removal of the original
building contractor. ANG delivered the project in line
with the proposed contract programme
Costs saved
Saving of £100k on the initial reserve
Reference from insured available on request
12
delivers tangible benefits
Uphill Manor Hotel, Somerset
Reinstatement of fire damaged Grade II Listed
manor house. Total estimated loss circa £4m
Time saved
12 months on an initial 36 month contract
Costs saved
£325k under initial reserve of £4m
“The way they have handled the historic aspect of the project has
been utterly reassuring right from the word go………everything
has to be sourced individually, labour, skills and so on and that
was the other big thing that Austin Newport has handled well”
13 Craig Kennedy, Owner, Uphill Manor
delivers tangible benefits
Commercial client
Reinstatement of interior following ceiling collapse
April 2019.
Time saved
> 6 months, resulting in a reduced BI Claim and a return
to trading to capture ‘Christmas trade’
Costs saved
Significant cost saved against the Insurer’s reserve
and Business Interruption Claim
“It has been a pleasure to be involved with a proactive and
competent team who took any challenges in their stride to result in
a fantastic project”
Client Representative, May 2020
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Zurich accessing services.
There are two options to access ANG Artelia services
OPTION 1: TAILORED SUITE OF SERVICES
A referral from you the Insurer on a case by case basis. Once the confirmation of cover has been agreed ANG Artelia moves to
secure the site and the process of disaster recovery can commence. We will then liaise with you the insurer and the adjuster.
1. Services would be tailored to suit each case
2. The management fee would be fixed and transparent
3. All works packages are competitively tendered with an ‘open book’ approach
4. We achieve improved communication through utilising digital reporting
5. A suitably skilled supply chain would be agreed with Zurich
6. The ‘Parallel Programme’ will be implemented
7. Benchmarked fees to reflect current industry norms
OPTION 2: CLAIMS SUPPLIER AGREEEMENT
Through a Claims Supplier Agreement we could agree a number of market leading claims benefits exclusive to Zurich.
All of the above 1-7 plus items below included and prioritised:
8. Initial Loss Response (I.L.R.) within 72 hours at no cost
9. Real time monitoring of projects
10. Beneficial fee arrangement for sustained pipeline of cases
11. Benchmarked market leading claims standards
12. Placement of contract and specified perils insurances
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How delivers better value?
What is the additional cost to Zurich for ANG Artelia service?
› No additional cost for our services
› Our management fee simply replaces the contractor’s profit in a conventional contract
› All professional fees are agreed with the appointed Loss Adjuster
What would be the Key benefits?
› ‘Best of Class’ claims service response compared to competitors
› Single point of contact
› Lower Claims cost
› Tailored immediate claims response for larger claims
› Financial transparency
› Open communication
› Reduced reinstatement periods
› Reduced exposure to management risks and additional claims costs such as: BI, AA, ICW
› Assured quality reinstatement and repair for every claim undertaken.
› Higher claims satisfaction ratings and client retention
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Questions and discussion?
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Thank you
Gary Newport, Director Nick Weaver, Business Development Director
E: gary.newport@arteliagroup.com E: nick.weaver@arteliagroup.com
M: +44 7774 118 471 M: +44 7891 309 305
David Rose, Project Director Simon Rowe, Senior Quantity Surveyor
E: david.rose@arteliagroup.com E: simon.rowe@arteliagroup.com
M: +44 7766 258 061 M: +44 7966 096 426
Birmingham Office London Office
9 Greenfield Crescent High Holborn House
Edgbaston 52 – 54 High Holborn
Birmingham Holborn, London
B15 3AU WC1V 6RL
www.uk.arteliagroup.com