business kit print - V.4-23 july 18.2

BUSINESS KIT 1

OUR CORE VALUES
KNOWLEDGE | ACTION | CARE | IMPACT

VERSION - 4

This Sales Kit has been designed & developed by
Kalyanaraman Strategic Management Consultants,
Learning & Development Consultants (KSMC) for
Piramal Capital & Housing Fianance Ltd. (PCHFL)
Version – 4, July 23, 2018

Design Copyright ©
Kalyanaraman Strategic Management Consultants
Office No.11, 1st Floor, Kris Korner, Anand Nagar, G.B.Road
Thane-West | PIN: 400615 | Mail:[email protected] | +91-22-25974298
All rights are reserved. The content of the sales kit has been provided by Piramal
Capital & Housing Fianance Limited and they remain the sole owner of the content.
While the design and execution of the sales kit remains with Kalyanaraman Strategic
Management Consultants. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted, in any form or by any means, electronic, photocopy-
ing, recording or otherwise, without the prior permission of KSMC & PCHFL.

Disclaimer:
The accuracy of the content including changes or updates remains with the Piramal
Capital & Housing Fianance Limited at all times to come.

2nd floor, Piramal Tower, Ganpatrao Kadam Marg, Lower Parel West,
Mumbai, Maharashtra 400013

VERSION - 4 2

CONTENTS

Introduction

- Sales Dharma of a Mortgage Professional of PCHFL 04
- The magic of “First Time Right” 06

Part 1: Products

01. Products at a Glance - Amount / FOIR / Tenure 07
08
02. Products at a Glance - LTV 09
13
03. Deviation GRID 14
15
04. Income Eligibility Norms - Salaried 16
17
05. Stages of Product offering to SENP 18
19
06. Income Eligibility Norms - SENP - CP 20
21
07. Income Eligibility Norms - SENP - GP 22
23
08. Income Eligibility Norms - SENP - Ind. Margin 25
26
09. Income Eligibility Norms - SEP - GPR
29
10. Income Eligibility Norms - Self Employed Cust. (RTR) 30
32
11. Income Eligibility Norms - Self Employed Cust.(Low LTV) 35
36
12. Income Eligibility Norms - Self Employed Cust.(Banking)

13. Liquid Income Program (LIP)

14. Lease Rental Discounting (LRD)

15. PCHFL Super Loan

16. Special Developer Schemes

17. PRADHAN MANTRI AWAS YOJANA (PMAY) -

KEY HIGHLIGHTS

18. HDFC Life Group Credit Insurance

18.1 FAQ’s

19. HDFC ERGO - Long Term Fire Insurance

19.1 FAQ’s

VERSION - 4 3

Dear Colleague,
Welcome to the mortgage resource center. You are about to begin reading
the PCHFL Sales Dharma designed to give access to all the information at
one place. As a mortgage professional working in PCHFL you will find this
book to be helpful in the field while attending to customers and business
partners.
The life of Sales Professional is exciting and to be successful you need to
practice three mantras of Sales Dharma. They are
a. To be a good listener
b. To be process oriented
C. To ask right questions
Go through this invaluable resource in your hand. It will equip you with
tools as a professional. There are four sections that will assist you to
perform your role as an ace professional. While you listen and ask right
questions, the key to success as a Mortgage Professional is in being Process
Oriented. This calls for being “First Time Right” (FTR) by following the steps
given below:
The first section will help you with brief understanding of products and loan
eligibility. The key benefits are
a. Presenting value and designing a product for the client.
b. The illustration worked out will help you to calculate loan eligibility

VERSION - 4 4

The second section will take you through application form filling process and
documentation at login stage to ensure that you achieve First Time Right (FTR)
of 100%. This section will help you to
a. Fill application form with perfection.
b. To collect the right set of documents as per the login checklist.
c. The FAQs will answer pertinent questions on application form
d. The Formats i.e., affidavits and declaration that can be collected at the

login stage
The third section will introduce you to the sanction process. This section will
lead you through
a. The loan acceptance process by the customer
b. The FAQs will equip you to answer the queries of the customer and channel
partners
The fourth section will take you through documentation at the disbursement
stage prior to handing over the cheque. This section will assist you with
a. Right way to fill the legal documents & be precise in the information being
provided
b. Importance of each document

Wish you all the best!

VERSION - 4 5

Would you like to know

The magic of
“First Time Right”

1. Follow the instructions to get the application form filled in one go.
2. Hold to the checklist before signing off from the customer meeting.

a. Check whether mandatory documents have been collected
• Aadhaar | • PAN card,

b. Collect KYC and Income documents, Bank statements, Employment
or Business proof

Check for yourself before submission
1. Follow the instructions to get the application form filled in one go.
2. Hold to the checklist before signing off from the customer meeting.

a. Check whether mandatory documents have been collected
• Aadhaar | • PAN card,

b. Collect KYC and Income documents, Bank statements, Employment
or Business proof

Your True North Star is – Login & Non-Discrepancy Checklist 6

VERSION - 4

01 - Product Features at a Glance - Amount-FOIR-Tenure

HL LAP
Eligibility Loan Amt. Loan Amt.
Programs (Rs. in Lakhs) FOIR* Tenure (Rs. in Lakhs) FOIR* Tenure
Min. Max.
Min. Max.
20 500 65% 240
Salaried NA NA NA NA
RI
NRI 20 500 65% 360 20 500 80% 240
50% 180
SEP

G.R 20 500 80% 360

SENP

CP 300
GP 20 500 80% 300
Ind.M 240 20 500 80% 240

Surrogate NA 240 400 NA 240
RTR 400 20 150 180
Low LTV 20 300
200 50%
Banking 350 50%

SEP & SENP

LIP 20 150 80% 240 20 150 80% 240
Rent Income (Salaried, SEP and SENP)
LRD max. EMI payable: 90% of Current Net Rental 50 1000 -- 132

* 5% Additional FOIR can be given only for Insurance

RI Resident Indian GP Gross Profit
NRI Non Resident Indian Ind.M Industry Margin
GR Gross Receipts RTR Repayment Track Record
CP Cash Profit LRD Lease Rental Discounting

VERSION - 4 7

02 - Product Features at a Glance - LTV

HL LAP
Property Type / LTV* Property Type / LTV*

Property Type LTV Property LTV
Type
Builder Loan Amt. LTV 70%
Resale 90% SORP 60%
Self-Construction (` in Lakhs) 65%
HL Refinance SOCP 65%
≤ 30 NRP 65%
Mixed Usage 60%
≥ 30 & ≤ 75 80% RRP 65%
50%
SORP > 75 75% RCP 65%
85%
Rented

BT + Top-up ≤ 30

(Top-Up ≤ 20%)

Vacant ≥ 30 & ≤ 75 75%

> 75 70% VRP
VCP
SORP 70% LRD
70%
BT + Top-up Rented 70%

(Top-Up ≥ 20%)

Vacant

Plot Purchase

(Not for Mumbai)

* 5% Additional LTV can be given only for Insurance

SORP Self Occupied Residential Property RCP Rented Commercial Property
SOCP Self Occupied Commercial Property VRP Vacant Residential Property
NRP Non-Residential Premises VCP Vacant Commercial Property
RRP Rental Residential Property LRD Lease Rental Discounting

VERSION - 4 8

03 - Deviation GRID

PROFILE Borrower age norms not met ZCM
Work Experience norms not met ZCM
Minimum income norms not met NCM
Borrower Geo limit norms not met NCM
Income - Property ownership norms not met ZCM
Caution Profile ZCM
RCM
Negative CIBIL of Seller RCM
NCM
Nil credit history of income contributor RCM
RCM
Employees of Trust / Society / NGO ZCM
RCM
Minimum education criteria not met
ACM
Norms for employee of Pvt Ltd company not met
CIBIL Score less than 600 for any applicant / co-applicant RCM

CIBIL Score is “0” ,“-1” or Score 1 to 6 of income RCM
contributor ACM
Delinquency : Credit Cards : > 1 years but ≤ 3 years | s.t
Clean Loan Track of 6 months in past 12 months RCM
Delinquency : Credit Cards : > 1 years but ≤ 3 years |s.t
Clean Loan Track of 6 months in past 12 months not ZCM
available
Delinquency : Credit Cards : ≤ 1 years ZCM

Delinquency : Loan Tracks : > 3 years| s.t Clean Loan
Track of 6 months in past 12 months
Delinquency : Loan Tracks : > 3 years| s.t Clean Loan
Track of 6 months in past 12 months not available
Delinquency : Loan Tracks : > 1 years but ≤ 3 years | s.t
Clean Loan Track of 6 months in past 12 months
Delinquency : Loan Tracks : > 1 years but ≤ 3 years | s.t
Clean Loan Track of 6 months in past 12 months not
available

VERSION - 4 9

03 - Deviation GRID

PROFILE Delinquency : Loan Tracks : ≤ 1 years (Technical Reason RCM
DPD) NCM
NCM
Delinquency : Loan Tracks : ≤ 1 years (Non-Technical ACM
Reason DPD)
Negative Profile RCM
Norms for employee of Pvt Ltd. Co. not met - s.t. min.25
Empl, salary credit in bank, 3 years work exp. RCM
Employees of partnership / proprietorship firm(Income
share < 25% of total Income considered)

Employees of partnership / proprietorship firm(Income
share > 25% of total Income considered)

DOCUMENTATION Bank statement not as per norms (in case of digital ZCM
statements)

VERIFICATION Verification Waiver NCM
Negative FI ZCM
Negative document verification NCM
Negative FCU NCM
Refer FI RCM
Refer document verification RCM
Refer FCU RCM
Negative Seller FI RCM
ACM
Office FI Refer s.t. official email confirmation
Office FI Refer - Other reason RCM

DV Refer for Salary Slip & Form 16 s.t. credits in Bank ACM
statement & Positive DV of Bank statement
DV Refer - Other reason ZCM

VERSION - 4 10

COLLATERAL Funding on Hospital NCM
NCM
ELIGIBILITY Change of Usage of Property ZCM
Waiver of sanction plan (Residential Properties) NCM
PRODUCT NORMS Waiver of property related document NCM
Deviation from sanction plan NCM
Age of property / residual age not as per norms ZCM
ZCM
Bank statement - Inward bounce not as per norms
Variable income considered higher than norms ZCM
(up to 75%) NCM
Other income more than 100% of main income ZCM
Loan amount more than program cap ZCM
FOIR up to 100% for Cash Profit Program
ZCM
FOIR up to 70% in Salaried cases ACM
Profit / Turnover / Receipts declined more than 20% up RCM
to 30% NCM
D/E ratio > 3 however ≤ 4 RCM
D/E ratio > 4 however ≤ 5 NCM
D/E ratio > 5 ZCM
Banking Turnover ≤ 75% and > 50% of Net Annual Turn- RCM
over
Banking Turnover ≤ 50% of Net Annual Turnover NCM
If gap in 2 ITR Filing is less than 6 months ZCM
Repayment from account other than salary or main ZCM
business account
BT from non-approved banks / Cooperative banks ZCM
PF cheque bounce
ABB norms not met in LIP Program 11

Up to 5% LTV deviation - LAP (SORP/SCOP), LAP-
Commercial (Rented) and HL BT + Top-UP (SORP)
where Top-Up is more than 20% of BT amount

VERSION - 4

03 - Deviation GRID

Income under Industry Margin Program capped > 3 ZCM
times and up to 4 times of Cash Profit
Short OCR Receipts : OCR Deferment Scheme : All other NCM
scenarios RCM
Short OCR Receipts : ≤ 20% NCM

Short OCR Receipts : > 20%

VERSION - 4 12

04 - Income Eligibility Norms - Salaried

Credit Norms & Illustration : Mr. Vivek working with a leading MNC is looking for a maximum loan for
tenure of 25 years based on his monthly income @ ROI of 8.5% p.a. Income components are given below.

Salary Comp. Norms % Salary Comp. Calculation Amt. (Rs.)

Fixed Received Mthly(Gross) 100% 52,000 52,000

Variable If Mthly: Avg. of M1=8,000 50% x ( M1+M2+ M3 ( 4,000
Bonus Preceding 3 mths. 50% M2=9,000 3
Other If Qtrly: Avg. of
Income Preceding 2 Qtrs. M3=7,000

Annual: Based on 50% 1,20,000 (50% x 1,20,000 ( 5,000
Appraisal 12
61,000
Norms Sub-Total: Salary Income Calculation Amt.
% Other Inc. (Rs.)

Gross As per latest Rent 100% 45,000 p.m 45,000
Rental Agreement validated
with Bank Stmt.

Avg. of Int.,Div. Avg. of last 2 yrs. 100% Interest ( 2,46,000+2,44,000 ( 20,417
& Com. inc. as per ITR Y1=2,46,000 2 x 12
Y2=2,44,000

Sub-Total: Other Income 65,417

Other Inc. Capped at 100% of Salary Income Other income is 65,417, 61,000
considered which is greater than
salary income of 61,000
& hence other income
considered is 61,000.

Monthly Total Income = Salary Income + Other Income (61,000+61,000) 1,22,000

Loan Eligibility

Credit Norms % Income Calculation Amt.
Criteria Comp. (65% x 1,22,000) (Rs.)
79,300
FOIR Max. EMI as a % of 65% 1,22,000
Total Income considered 100% Car Loan EMI: (79,300 - 12,300) 67,000
Less : More than 12 mths. Rs,12,300
Existing loan will be considered O/s for 18
EMI O/s as obligation mnths.

Max. Loan Max. EMI Payable ( (67,000 x 1,00,000 83,22,981
possible EMI per lakh 805*

* EMI per lakh for Tenure of 25 years @ 8.5% p.a. is Rs.805

VERSION - 4 13

05 - Stages of Product Offering to SENP

SENP Customer Balance Transfer
Yes
Cash Profit Method
• Excellent Net Profit RTR based program
• Depreciation • Smaller Loan Amount
• Salary/Interest to Director/Partner • Regular repayment
• Interest paid to the close relatives
• Interest paid on Term Loans of loan
• Other Income
No

Gross Profit Method
• Business with low Net Profit &

high expenses other than depreciation

Industry Margin
• Large Gross Turnover
• High Obligations
• Depressed G.P & N.P due to expenses

Surrogates

Banking based Low LTV LIP
Program Based on
assessment
Large banking Small loan
Transaction requirement

VERSION - 4 14

06 - Income Eligibility Norms - SENP (CP Method)

Credit Norms & Illustration: Mr. Vivek, a SENP customer is looking for housing loan for a period of 25
years. He has a car loan with balance tenure of 28 months paying an EMI of Rs.26,572. He wants maximum
loan for tenure of 25 years @8.75% p.a.

Business Income Norms % Bus. Income Calculation Amt. (Rs.)

(Yearly)

Net Profit As per ITR 100% 24,00,000 24,00,000

Less Tax Paid As per ITR 100% 2,00,000 (24,00,000 - 2,00,000) 22,00,000

Plus Depreciation As per P&L 100% 2,25,000 (22,00,000 + 2,25,000) 24,25,000

Plus Int. paid on T.L As per P&L 100% 1,25,000 (24,25,000 + 1,25,000) 25,50,000
(25,50,000 + 1,50,000) 27,00,000
Plus Salary / Int.paid As per P&L and 100% 1,50,000 (27,00,000 + 1,20,000) 28,20,000
to Partners / Directors Partners Capital 100% 1,20,000
Plus Int. paid to Account
close relatives As per Tax
Audit Report
u/s. 40A2(b)

Sub-Total: Business Income per month (28,20,000/12) 2,35,000

Other Income Norms % Other Income Calculation Amt. (Rs.)

Gross As per latest Rent 100% 5,40,000 p.a (5,40,000/12) 45,000
Rental Agreement & B/S

Avg. of Int., Avg. of last 2 yrs. 100% Interest ( (4,46,000+5,44,000 41,250
Div.& Com. as per ITR Y1=4,46,000 2 x 12 86,250
income Y2=5,44,000

Sub-Total: Other Income

Other Income Capped at 100% of Business Other income is 86,250 86,250
considered Income which is lower than Bus. 3,21,250
Inc. of 2,35,000 and
Monthly Total Income = Business Inc. + Other Inc. hence income
considered is 86,250
(2,35,000 +86,250)

Loan Eligibility Norms % Income Calculation Amt.
Credit Max. EMI as a % Considered (80% x 3,21,250) (Rs.)
Criteria of Total Income 2,57,000
FOIR 80% 3,21,250

Existing loan More than 12 mnths. 100% Car Loan (2,57,000 - 26,572) 2,30,428
installment to be considered as EMI of
O/s obligation Rs.26,572

Max. Loan Max. EMI Payable ( (2,30,428 x 1,00,000 2,80,32,603
possible EMI per lakh 822*

* EMI per lakh for tenure of 25 years @ 8.75% p.a. is Rs.822

VERSION - 4 15

07 - Income Eligibility Norms - SENP (GP Method)

Credit Norms : Based on Business Income Min of G.P & 20% of Annual TO

Illustration: Mr. Bharat a business man having a manufacturing facility in Mumbai wants to avail home
loan under G.P Method. He has a car loan with balance tenure of 28 months paying an EMI of Rs.26,572.
He wants maximum loan for tenure of 25 years @8.75% p.a.

Business Inc. Norms % Bus(Y.eIanrlyc)ome Calculation Amt. (Rs.)
Gross Profit As per P&L 100% 35,00,000 35,00,000

Annual Turnover As per P&L 20% 200,00,000 (20% x 200,00,000) 40,00,000
35,00,000
Income Min of G.P & 35,00,000
Considered 20% of Annual TO
(Turnover)

Sub-Total: Business Income per month (35,00,000/12) 2,91,667

Other Income Norms % Other Income Calculation Amt. (Rs.)

Gross As per latest Rent 100% 4,20,000 p.a (4,20,000/12) 35,000
Rental Agreement & B.S 41,250
Avg. of Int., (Monthly) 76,250
Div.& Com. Avg. of last 2 yrs. 100% Interest
income as per ITR Y1=4,46,000 ( (4,46,000+5,44,000
Y2=5,44,000 2 x 12
(Monthly)

Sub-Total: Other Income

Other Income Capped at 100% of Business Other inc. is 76,250. It is 76,250
considered Income lower than Bus.Inc. of 3,67,917
2,91,667. So income
Monthly Total Income = Business Inc. + Other Inc. considered is 76,250 Amt.
(Rs.)
Loan Eligibility Norms % Income (2,91,667 +76,250) 2,94,334
Credit Considered
Criteria Max. EMI as a % Calculation 60,000
of Total Income 80% 3,67,917
FOIR As per P&L Or (80% x 3,67,917)
Avg. of 6 mnths as As per P&L 7,20,000
Less : Obligation per Bank Statement 5,00,000 12
Interest Exp.
Paid on CC/OD

Existing loan > 12 mnths. 100% Car Loan 26,572 26,572
EMI O/s will be Obligation EMI of 2,07,762
Rs.26,572

Max. EMI to be considered = Max. EMI as per FOIR - Obligation (2,94,334-60,000-26,572)

Max. Loan Max. EMI Payable ( (2,07,762 x 1,00,000 2,52,75,182
possible EMI per lakh 822*

* EMI per lakh for tenure of 25 years @ 8.75% p.a. is Rs.822

VERSION - 4 16

08 - Income Eligibility Norms - SENP (Industry Margin)

Credit Norms : Based on Business Income
Illustration: Mr. Bharat, a business man having a manufacturing facility in Mumbai wants to avail home
loan under Industry Margin Method.He has a car loan with balance tenure of 28 months paying an EMI of
Rs.26,572. He wants maximum loan for tenure of 240 months @ 8.75% p.a.

Business Income Norms % Comp. Income Calculation Amt. (Rs.)
Gross Turnover As per P&L 100% 4,50,00,000 4,50,00,000

Industry Margin(IM) As per Credit Policy As an illustration (8% x 4,50,00,000) 36,00,000
IM considered 3 x 15,00,000
as 8% (36,00,000/12) 45,00,000
36,00,000
Capping Norms Capped to 3 times Cash Profit 3,00,000
Eligible Income of Cash Profit* 15,00,000

Bus. Income considered = ` 36,00,000 as it is within capping norms

Sub-Total: Business Income per month

Other Income Norms % Comp. Income Calculation Amt. (Rs.)
Gross As per latest Rent 100% 4,20,000 p.a (4,20,000/12) 35,000
Rental Agreement & B.S

Avg. of Int., Avg. of last 2 yrs. 100% Interest ( (4,46,000+5,44,000 41,250
Div.& Com. as per ITR Y1=4,46,000 2 x 12 76,250
income Y2=5,44,000 Other income is 76,250 76,250
Other Income which is lower than Bus.
considered Sub-Total: Other Income Income of 3,00,000 and
hence income
Capped at 100% of Business considered is 76,250
Income

Monthly Total Income = Business Inc. + Other Inc. (3,00,000 +76,250) 3,76,250

Loan Eligibility

Credit Norms % Income Calculation Amt.
Criteria Considered (Rs.)

FOIR Max. EMI as a % 100% 3,76,250 (80% x 3,76,250) 3,01,000
Less : of Total Income
Existing loan 100% Car Loan (3,01,000 - 26,572) 2,74,428
EMI O/s > 12 mnths. EMI of
Max. Loan will be Obligation Rs.26,572
possible Max. EMI Payable
( (2,74,428 x 1,00,000 3,10,43,891
EMI per lakh 884*

* EMI per lakh for tenure of 20 years @ 8.75% p.a. is Rs.884

Cash Profit = PAT + Dep. + Salary/Int. paid to Partners/ Directors + Int. Paid to close
relatives u/s 40A2(b) as per Tax Audit report + Int. paid on term loans

VERSION - 4 17

09 - Income Eligibility Norms - SEP (GPR)

Credit Norms: Based on Gross Professional Receipts
Illustration: Dr. Vinod, MS,FRCS, a leading surgeon having a practice in Pune wants to avail home loan
under Gross Professional Receipts Method. He has a car loan with balance tenure of 28 months paying an
EMI of Rs.26572. He wants maximum loan for tenure of 25 years @8.75% p.a.

Business Income Norms % Bus. Income Calculation Amt. (Rs.)
Gross Receipts As per P&L 100% 30,00,000
(Yearly)
30,00,000

Applicable Multiplier* As policy- 2.4 100% (2.4 x 30,00,000) 72,00,000

Sub-Total: Business Income per month (72,00,000/12) 6,00,000
Calculation Amt. (Rs.)
Other Income Norms % Components
of Other Inc.

Gross As per latest Rent 100% 4,20,000 p.a (4,20,000/12) 35,000
Rental Agreement & B.S

Avg. of Int., Avg. of last 2 yrs. 100% Interest ( (4,46,000+5,44,000 41,250
Div.& Com. as per ITR Y1=4,46,000 2 x 12
income Y2=5,44,000

Sub-Total: Other Income 76,250
76,250
Other Income Capped at 100% of Business Other income is 76,250
considered Income which is lower than Bus.
Inc. of 6,00,000 and
hence income
considered is 76,250

Mnthly Total Income = (Business Inc. + Other Inc.) (6,00,000 +76,250) 6,76,250

Loan Eligibility Norms % Income Calculation Amt.
Credit Max. EMI as a % of Considered (80% x 6,76,250) (Rs.)
Criteria Total Income 5,41,000
FOIR > 12 mths. 80% 6,76,250
will be Obligation
Less : 100% Vehicle Loan (5,41,000 - 26,572) 5,14,428
Existing loan Max. EMI Payable EMI of
EMI O/S other EMI per lakh Rs.26572
than BT loan
Max. Loan ( (5,14,428 x 1,00,000 6,25,82,482
possible 822**

* Multiplier Factor: For PG Doctors- 2.4; Other SEP: 1.6;
** EMI per lakh for tenure of 25 years @ 8.75% p.a. is Rs.822

VERSION - 4 18

10 - Income Eligibility Norms - SE Customer ( RTR )

Credit Norms: Based on Repayment track record of HL/LAP
Illustration: Mr. Prashant a business man wants to transfer his outstanding home loan taken
for a tenure of 144 months @ ROI of 10.50% p.a. He also wants to avail Top-up of Rs.5 lakhs
@ROI 9% for tenure of 240 months. He has already paid EMI for 34 months. The market
value of the property is Rs.30 lakhs.

Credit Norms Loan Terms Particulars

Applicability Existing HL/LAP Orig. Loan Amt. 12,00,000

Min MOB 18 months Orig. Term 144
Min MOB -Top-up 12 months Orig. ROI 10.50%

Other Obligations No Unsecured Loans - last 6 mths. Orig. EMI 14,688
MOB ( Months )
12-17 Multiplier: EMI of Takeover loan O/S Prin & Term Rs.10,34,994 &
1.10 Existing Top-up 110 months
NIL

18 to 24 1.15 Applicable Multiplier 1.20 as MOB is 34 mths.
>24 1.20

Loan Eligibility

Credit Criteria Norms Factor Particulars Calculation Norms
Multiplier >24 months 1.20 New EMI (1.20 x 14,688) 17,626
(Existing EMI
*Multiplier)

Max. Loan Possible Max. EMI/EMI per Lakh Max. Total Loan ( (17,626 x 1,00,000 19,58,400
900

Max. Top-up Loan Max. Loan - Loan O/S Max. Top-up Loan (19,58,400 - 10,34,994) 9,23,406

EMI on o/s loan O/s Loan * EMI factor EMI on o/s loan ( (10,34,994 x 900 9,315
1,00,000 4,500
EMI on Top-up O/s Loan * EMI factor EMI on Top-up
( (5,00,000 x 900
1,00,000

*EMI per lakh for tenure of 20 years @ 9 % p.a. is Rs.900

VERSION - 4 19

11 - Income Eligibility Norms - SE Customer ( Low LTV )

Credit Norms: Based on Low LTV
Illustration: Mr. Vishal is a leading business man of the city. He proposed to buy a residential
property worth Rs.150 lakhs for a tenure of 240 months for self-occupation. He wants a loan
of only Rs.50 lakhs.

Eligibility Norms % Mr. Vishal’s Req. Calculation Validation

Max. Loan-HL As per Cr.Policy 300 lakhs Loan Requested 50,00,000 As per norms

Max. Loan-LAP As per Cr.Policy 100 lakhs

LTV - HL As per Tech. Report 50% LTV ( (50,00,000 33%
LTV - LAP As per Tech. Report 40% 150,00,000

OCR for HL As per Cr.Policy 50% Prop.Value- Loan (150,00,000 - 50,00,000) 67%
45,000
OCR for LAP As per Cr.Policy 60%

EMI per lakh for 240 mnths @ ROI of 9% p.a. Loan of Rs.50 lakhs ( (900 x 50,00,000
* Only for Ready to Occupy Resd. Prop. 1,00,000
* Positive Net Worth as per latest financials filed in last ITR

VERSION - 4 20

12 - Income Eligibility Norms - SE Customers ( Banking )

Credit Norms & Illustration : Based on Banking Transactions
Illustration : Mr. Balbir having authorized motor parts shops in Delhi wants to avail home loan under
Banking Based Program. He has a car loan with balance tenure of 28 months paying an EMI of Rs.26572.
He wants maximum loan for tenure of 20 years @ 9 % p.a.

Mnth /Day 5th 15th 25th 30th Total

1.April 35,579 36,031 35,458 39,097 1,46,165

2.May 14,097 37,562 24,560 19,430 95,649

3. June 12,363 14,796 19,586 24,753 71,498
4. July 33,712 67,147 48,000 77,484 2,26,343
5. Aug 1,0,4423 1,00,589 86,947 52,989 3,44,948
6. Sept 52,083 54,312 67,540 1,20,447 2,94,382

Total = EOD Balance for six months 11,78,985

Loan Eligibility Amt.
(Rs.)
Credit Norms % Income Calculation 49,124
Criteria Considered
( (11,78,985
Imputed Bus. As per policy - EOD 100% 11,78,985 24
Income = AAB bal. of six mths
divided by 24

Max. FOIR Max. EMI as a % of 50% (50% x 49,124) 24,562
ABB

Max. Loan Max. EMI Payable ( (24562 x 1,00,000 27,29,111
possible EMI per lakh 900

* EMI per lakh for tenure of 20 years @ 9% p.a. is Rs.900

Note

* Max. of 3 CA considered. SA with approval * Min. 36 customer initiated transactions

*Positive net worth as per financials *EMI from account considered for ABB

* EMI being paid from banking used to compute ABB should be excluded from total debt obligation if the
repayment of these EMIs are 6 MOB or more

VERSION - 4 21

13 - Liquid Income Program

Credit Norms: Based on estimated Income for Self Employed
Illustration: Mr.Saurabh is a SENP customer looking for maximum loan amount under LIP
program for tenure of 20 years @ 9% p.a.

Particulars Norms Particulars Amt.(Rs.)

Bus. Income Fin. of last 2 yrs. mandatory PAT as per audited financials 4,00,000

Cert. of Financials By CA if below audit limits PAT estimated by vendor 9,00,000
Est. PAT norms 9,00,000
Max. three times reported PAT PAT to be considered

Sub-Total: Business Income per month (9,00,000/12) 75,000

Other Income Norms % Comp. of Other Calculation Amt.(Rs.)
Income

Gross Rental As per latest Rent 100% 4,20,000 p.a (4,20,000/12) 35,000
Agreement & B.S

Avg. of Int., Div.& Avg. of last 2 yrs. 100% Interest ( (4,46,000+5,44,000 41,250
Com. Income Y1=4,46,000 2 x 12
as per ITR Y2=5,44,000

Sub-Total: Other Income 76,250
75,000
Other Income to Max. of Bus. 100% Max. Other 75,000
be considered Income Income
considered

Monthly Total Income = (Business Inc. + Other Inc. ) (75,000 + 75,000) 1,50,000

Loan Eligibility

Credit Criteria Norms % Income Calculation Amt.(Rs.)
Considered

FOIR Max. EMI as a % 80% 1,50,000 (80% x 1,50,000) 1,20,000
of Total Income

Less : > 12 mths. will be 100% Car Loan EMI (1,20,000 - 26,572) 93,428
Existing loan EMI Obligation of Rs.26,572
O/S other than
BT loan

Max. Loan Max. EMI Payable ( (93,428x 1,00,000 1,03,80,889
possible EMI per lakh 900*

*EMI per lakh for tenure of 20 years @ 9% p.a. is Rs.900 22

VERSION - 4

14 - Lease Rental Discounting

Credit Norms: Based on Rental Income for Salaried / SEP / SENP

Illustration: Mr.Harjinder Singh owns a commercial premises leased out to a private sector
bank for a tenure of 10 years. He wants loan against lease rental of the property at the
prevailing ROI of 9% p.a.

Norms Validation % Particulars Validation Amount

Lease Rental As per Lease Lease Rental Lease Agreement 7,36,000
Max. EMI Agreement 6,62,400
possible As a percentage 90% Max. EMI possible 90% of 7,36,000
of Rent as Lease Ag.

Prop. Value Val. Report 6,75,00,000

Max. LTV. % of M.Vaue 65% Max. Loan (65% x 675,00,000) 4,38,75,000

Loan Eligibility Max. EMI Option A: ( (6,62,400 x 1,00,000 5,22,80,979
Max. Loan based EMI per lakh Loan Amount 1267
on Rent Income

Max. Loan based on 65% of Option B: (65% x 675,00,000) 4,38,75,000
Prop. Value & LTV Market Value Loan Amount
norms

Final Loan Lower of the two Final Loan Amt. Lower of A & B 4,38,75,000
Amount Options A & B

* EMI per lakh for tenure of 10 years @ 9% p.a. is Rs.1267

* Other Basic Norms

Max. Tenure - 11 years or borrower age norms. Min. Primary Lease Period- 60 months.

Min. Residual Tenure in Primary Lease Period Acceptable Property - Commercial with rental.
11 months.

Acceptable Lessee - MNCs, Banks, Insurance, Escrow of Rental Income mandated by PCHFL.
MF, Corp. Off, Retail Formats.

Repayment from Escrow Account. Documentation: Loan Ag., Escrow Ag. MOE, Tenant NOC.

VERSION - 4 23

PCHFL Premium 24
Home Loan Facility

PCHFL Super Loans
Special Developer Schemes

VERSION - 4

15 - PCHFL Super Loan

Basic Product Feature
Customer Segments : Salaried
Under this plan, EMIs are structured as lower EMIs in initial months & higher
EMIs in later months
Income is assumed to increase in later months.
Super plan offers two options :
Option 1: 20% higher Home Loan without increase in EMIs in initial months*
Option 2: Home Loan at 15-20% lower EMI in initial months*

* Initial months are usually 60 months

Mr. Pravin a salaried employee working with an MNC, having a gross income of
Rs.1,05,000 wants to compare the options under SUPER LOAN with a normal home for
a tenure of 240 months at a special rate of 8.74%.

Normal Repayment Plan

Monthly Income Rs 1,05,000
ROI 8.74%
Tenure in Months 240
Loan Amount
EMI For Loan Rs. 77,28,000
Rs. 68,250

OPTION 1 OPTION 2
Higher Loan Amount (up to 20%) Lower Initial EMIs (up to 15%)

Loan amount Rs. 93,70,000 EMI for first 5 Yrs Rs. 58,013

EMI for first 5 Yrs Rs. 68,250 EMI for Next 5 Yrs Rs. 77,075

EMI for Next 5 Yrs Rs. 88,725 EMI : Balance Tenure Rs. 81,900

EMI : Balance Tenure Rs. 1,09,200 Total Tenure 229 months
Benefit : Higher loan amount to
purchase bigger property Benefit : Lower EMI in intial years,
Increase with income

VERSION - 4 25

16 - Special Developer Schemes

OCR Deferment Scheme

• Initially, customer pays a part of OCR at the start of loan, while in
normal scenario entire OCR is to be paid upfront.

• Balance OCR is paid at later dates.
• Full OCR to be paid before possession of property.
• Amount & timing of OCR payment mapped to the payment schedule

of builder and as per scheme approval.

Subvention Scheme

• Builder pays the interest on home loan taken by the customer for
purchase of a property in the project of the builder.

• Percentage and duration of the interest borne by the builder is
agreed at beginning of the arrangement specific to project.

• Builder either pays the discounted interest upfront or pays monthly
installments.

Documentation
• MOU with developer executed at the time of project tie-up.
• Tripartite Agreement (T.P.A.) to be signed by developer, customer

and PCHFL.

Interest Moratorium 26
• Under this scheme, customer pays no interest for pre – defined

time period.
• Interest for this duration is added to principal outstanding of the

loan.
• Customer pays Pre-EMI / EMI as per principal outstanding after the

end of Moratorium period.
Documentation

• Declaration from customer for Interest Moratorium.

* Balance Loan documentation as per normal loan process.

VERSION - 4

16 - Special Developer Schemes

OCR Deferment Grid - Scheme 10 : 90

Disbursal stage Stages of Disbursement as %
of Agreement Value (AV)

on Booking/ Registration Paid by Client Paid by PCHFL
Stage-wise disbursement 5% 0%
On possession 0% 85%
On possession 5% 0%
0% 5%
Total
10% 90%

*Subject to market value as per regulatory norms.
Note : Customer also contributes towards stamp duty, registration and

service charges plus GST.

The percentage and stages of disbursement stated in the table above
is only for the purpose of an illustration. The actual percentage and
stages of disbursement would vary as per the agreement with
individual developers.

VERSION - 4 27

17-PRADHAN MANTRI AWAS YOJANA (PMAY) - KEY HIGHLIGHTS

Provide central assistance for houses to all eligible families/ beneficiaries
- Economically Weaker Section (EWS) / Lower Income Group (LIG)]/ Middle
Income Group (I &II).

Beneficiary and Eligibility:
1. Beneficiary family will comprise husband, wife and unmarried children.
2. An adult earning member (irrespective of marital status) can be treated as a

separate household.
3. However husband and wife are single household
4. The beneficiary family should not own a pucca house in any part of India.
5. A beneficiary family should not have availed of assistance under any housing

scheme from Government of India
6. Property address should be within Statutory Towns as per Census 2011 and

towns as notified

Additional Documents for PMAY
1. Affidavit cum declaration.
2. PMAY calculator for subsidy amount.
3. “PMAY” to be mentioned as scheme in file/stamp.

VERSION - 4 28

17 -PRADHAN MANTRI AWAS YOJANA (PMAY) - KEY HIGHLIGHTS

Scheme Details
Beneficiaries seeking housing loans for acquisition/ construction of houses
(including re-purchase) will be eligible for an interest subsidy for a single house with
the following features:

Details LIG MIG 1 MIG 2

Eligible Household Annu- Upto `6,00,000 ` 6,00,001 to ` 12,00,001 to
al Income ( `) ` 12,00,000 ` 18,00,000

Carpet Area-Max (sq.ft) 646 sq ft. 1722 sq ft. 2153 sq ft.

Interest Subsidy (%) 6.50% 4.00% 3.00%

Max Tenure (Yrs) 20 20 20

Subsidy calculated on a `6,00,000 ` 9,00,000 ` 12,00,000
max loan of

Validity of scheme 31-03-2022 31-03-2019 31-03-2019
Max Subsidy ( `) `2.67 Lacs `2.35 Lacs `2.30 Lacs

Woman Ownership Yes. (Except Not Mandatory Not Mandatory
KYC Construction/extension) Aadhaar & PAN Aadhaar & PAN

Aadhaar & PAN

Subvention schemes and other existing schemes are also applicable for PMAY cases.

VERSION - 4 29

18 - HDFC Life Group Credit Insurance

Customer Segment
• Applicable for all Salaried / SENP/SEP availing loan from PCHFL

Benefits
• Easy to purchase, by filling a simple Member Information Form (MIF).
• Provides risk cover to protect the family from the burden of loan

liabilities and build the assets.
• Higher Non-medical limits.
• Applicants and co-applicants can be covered in a single policy .

Product Features
• The life insurance covers the decreasing principal amount for the

entire term.
• In case of death of the insured member, HDFC LIFE will pay the sum

assured as per the Insurance schedule.
• Eligibility Norms
- Age at Entry. Min 18 years, Max 65years.
- Age at Expiry. Min 20 years, Max 75 years.
- Membership Term. Min 2 years, Max 30 years
• Risk commencement date begins from loan disbursement date or

receipt of premium, whichever is later.
• A single premium will be charged for the entire term of insurance.
• Applicable non-medical limit under this policy will be as follows as

per data in MIF.

Age NML Age NML Age NML
18-45 2 Cr. 56-60 50 lacs >69 Nil
45-55 75 lacs 61-68 10 lacs

VERSION - 4 30

18 - HDFC Life Group Credit Insurance

Product - Customers of PHF may opt for any of the following
coverage options

• Life Option : Life Insurance Company pays off the outstanding loan of
the customer and cover ceases.

• Decreasing Sum Assured : The sum assured decreases as per the
benchmark repayment schedule selected
during the individual’s membership term.

* Where Life Option is selected, Sum Assured will be compared with NML
to understand medical requirement. Beyond the NML, insurance cover
will be provided subject to a full medical underwriting

BENEFIT
• Death Benefit : Sum Assured as specified in the COI will be paid for

all valid claims, irrespective of the loan outstanding,
and cover will cease.
• Maturity Benefit : No maturity benefit under this scheme.
• Surrender benefit : Surrender will be allowed only when the loan has

been fully repaid. Surrender value is calculated on
pro-rata basis for balance tenure post deduction
of surrender charges.

VERSION - 4 31

18.1-FAQs-HDFC Life Group Credit Insurance

1. If both the applicant and co-applicant wants insurance cover, do
we need to fill MIF jointly or individually?
You need to get individual MIF filled-up in case both are taking insurance
cover.

2. In case the loan applicant is a Company/Institution/Organization,
who’s life will be insured?
In case the loan applicant is a Company/Institution/Organization and if there
are no co-applicants, then there will be no life to be insured.

If there is a co-applicant who is an individual, then such co-applicant’s life will
be insured

3. How will the insurance cover work during the Under-construction
stage as the customer avails part disbursement in stages?
HDFC Life offers insurance cover from day one as per insurance
schedule.

4. Can you share some more salient features of the insurance policy?
The insurance policy cover is for only individual applicant or co - applicant.
The insurance cover can be for a maximum sum assured up to 125% of the loan
amount.
The cover can be taken by maximum of four borrowers that is one
applicant and three co-applicants
The insurance covers all types of death including suicide. In case of death due
to suicide the cover commences after 365 days. Also any pre-existing disease
are not covered under this plan.
In case the customer wants to surrender the policy, a request letter needs to
be submitted to PCHFL.

VERSION - 4 32

18.1-FAQs-HDFC Life Group Credit Insurance

5. Does the term of insurance have to be the same as the loan tenure and
what is the process for surrendering the policy?
The term of the insurance should be same as the loan tenor. It can’t be
greater than the loan tenor.
If the customer chooses to discontinue the policy after the free look-in
period, the surrender value will apply.
Post foreclosure of the loan, the applicant may choose to continue
with the insurance cover or surrender the policy.
PCHFL branches may forward such request to PCHFL central operations.
HDFC Life will refund the premiums to PCHFL.

6. Can a customer take additional life insurance cover for Top-up after having
availed HDFC life group credit protect cover on home loans?

Yes. The customer can avail for the additional loan amount for the
tenure contracted.
HDFC Life will pay as per the individual sum assured.

7. What will be the insurance cover, if there is part prepayment by
the customer?
There will be no change in the insurance contract. HDFC Life will
pay as per the insurance policy schedule.
HDFC Life will settle outstanding loan amount with PCHFL & remaining sum
assured will be paid to nominee.

VERSION - 4 33

18.1 FAQs-HDFC Life Group Credit Insurance

8. Can a customer enrol for insurance cover during the mid of the loan term
for the outstanding balance amount?
Yes. This product can be offered to the customer.

9. What is the benefit of nomination?
Having nominee is very important. Also, it is very important to have nominee as per
IRDA norms.

10. Can the customer get Income Tax benefit for payment of one time
premium?
Yes. The customer can get benefit under Section 80 C. of the Income Tax Act 1961.

In case of any other queries regarding HDFC Life Group Credit
Insurance , you can ask customers to contact:

- Tollfree number : 1860 267 9999
- Email ID : [email protected]

VERSION - 4 34

19 - HDFC ERGO - Long Term Fire Insurance 35

Coverage of Property Includes
Building including Plinth & Foundation and Compound Wall / Leasehold
improvements against natural calamities including earthquake.

Product Features
Tenure

• Upto 20 years ( Residential Property )
• 1 year ( Commercial Property )
Perils Covered
• Fire, Bush Fire, Explosion/Implosion, Subsidence, Landslide & Rock
slide, Riot, strike and malicious damage, Impact damage, lighting,
damage caused by aircraft, airdrop of articles, Missile testing opera
tions, Flood, Inundation, Tempest,Typhoon, Hurricane, Cyclone,
Storm, Bursting & overflow of water installations, pipes, Leakage
from sprinkler installations.

Cover the Reinstatement value of the property
• The sum insured is calculated as No of Sq Ft * Rs 3,250/
Rs 2,600 per Sq Ft of carpet area depending on the location.
• The tenure for residential property has to be loan tenure.
• The sum insured of the property is increased by 10% every year.

Cannot grant to
1. Co-operative Societies.
2. Under-construction property cannot be covered.
( To be covered during final tranche )
3. Cannot be granted to commercial premises.

Claim Process
• No refund if there are no claims under the policy.
• No long term discount on EQ & Terrorism.
• Canceled within three years – No discount.
• Canceled after three years – premium reworked based on actual
period in years.
• Pro-rata premium is refunded.

VERSION - 4

19.1 - FAQ-HDFC ERGO-L.T Fire Insurance

1. What type of properties are covered and standard exclusions applicable
under the long term fire insurance policy?
The cover is restricted to Residential Premises only.
Long term policies cannot be granted to office premises & co-operative housing
societies
Under long term fire policy, burglary and theft is standard exclusion.

2. Can we offer Long term fire policy for Under-construction house?
No, Under-construction properties are not covered under LTF (Long term Fire)
policy. Only residential house can be insured after successful completion &
handover to owner of house.

3. Can I cancel the policy after claim?
Yes, Policy can be canceled but there will be no refund in premium after claim
under policy.

4. Will the insurance company pay for Architect and Surveyor fees
and debris removal during the reconstruction of the property
post loss? If yes, How much?
The insurance company will pay
3% of the total claims amount for Architect and Surveyor Fees under LTF insur-
ance. 1% of the total claims amount for debris removal.

5. Can I reduce or increase the sum insured after inception of the policy?
No, mid-term increase in sum insured shall be allowed on pro rata basis for the
balance period. Reduction of Sum Insured in Long Term policy is not permitted.

6. Can I include add-on covers (like Earthquake and Terrorism) in the course
of my active policy?
Yes. Add-on cover can be provided.

7. Whether Earthquake and Terrorism are optional under Long Term
Fire Insurance?
Yes, both are optional.

VERSION - 4 36

19.1 - FAQ-HDFC ERGO-L.T Fire Insurance

8. Whether Personal Accident, Loss of earnings, loss by delay, loss of market
or other consequential losses are covered under Long Term Fire
Insurance?
No .

9. Whether Storm, Flood, Aircraft Damage, landslide, Riots, Lighting
covered under LTF insurance?
Yes, these perils are covered

10. Can we give LTF for 20 years?
Yes. It is the maximum tenure available in this policy.

11. I am living in house having shop in front and residence at back,
whether I can purchase LTF insurance?
No. It is restricted to residential premises only.

12. In case I have 2 policies with two insurance companies, at the
time of a claim whether both insurance companies will pay on
proportionate basis?

No.
13. Whether the cost of land has to be considered while calculating

sum insured?
No.
14. Please confirm my calculation for the insurance. The sum insured
for LTF insurance will be the cost of construction per square feet
multiplied by carpet area of the property.
Yes .
15. Will the insurance cover continue, if the customer changes the
property within the same project or changes the project ?
- No. it will not cover for change of property.

In case of any other queries regarding HDFC ERGO - L.T Fire Insurance , you
can ask customers to contact:

- Tollfree number : 1800 2700 700
- Email ID : [email protected]

VERSION - 4 37

VERSION - 4 38

CONTENTS

Part 2 : Login

01. Application Form - Salaried (HL) 40
44
02. Application Form - SENP-Non-Ind. (HL) 48

03. NRI Section of Application Form

04. FAQ’s 49
4.1. Basic FAQs on Application Form 50
4.2. About Applicant and Co-applicants 53
4.3. KYC & Contactability 55
4.4. NRI and POA 57
4.5. Non-Individual Entity & Contactability 59
4.6. Financials

05. Formats

5.1 Affidavit Dual Name / Signature 65
67
5.2 Declaration For Signing In Vernacular Language

06. Login Checklist

6.1 Common Documents - Sal,SEP,SENP,NRI 68
70
6.2 Login Checklist - Salaried and NRI Customers 71

6.3 Login Checklist - SEP Customer

VERSION - 4 39

01- Application Form- Salaried (HL)

123456789

RANJEET KAPIL SHARMA SHEETAL RANJEET SHARMA
KAPIL RAMJI SHARMA RANJEET KAPIL SHARMA

PADMAVATI SUSHILA

SELF SPOUSE
20 / 02 / 1984 13 / 03 / 1987
9618 2111 9944 7365 2111 9021
ACPPS2172Z ACPPM9972Y
H6654211 H1245854
DRIVING LICENSE – MH02 12214423124 VOTER ID: 12345678912

022-25974298 022-25974298
9785031251 9874236411
[email protected] [email protected]

204-A SAI SHARNAM SOCIETY, NEAR J.B 204-A SAI SHARNAM SOCIETY, NEAR J.B
NAGAR, ANDHERI W NAGAR, ANDHERI W

MUMBAI 400706 MUMBAI 400706
MAHARASHTRA INDIA MAHARASHTRA INDIA

NA NA
NA NA NA NA
NA
NA NA
VERSION - 4
40

01- Application Form- Salaried (HL)

MANAGER NA
NA
NA NA

[email protected] NA
NA NA
022-25974298 NA

123456

AIB LTD
OFFICE NO. 102, 1ST FLOOR, AIB TOWER,
FORT MUMBAI

MUMBAI 403503
MAHARASHTRA INDIA

OFFICE NO. 102, 1ST FLOOR, AIB
TOWER, FORT MUMBAI

MUMBAI 403503
MAHARASHTRA INDIA

RANJEET KAPIL SHARMA SAVINGS HDFC BANK J.B. NAGAR 00001236412345
RANJEET KAPIL SHARMA SAVINGS UNION BANK ANDHERI 000042596428525
SHEETAL RANJEET SHARMA SAVINGS ICICI BANK VIKHROLI 004545896235
SHEETAL RANJEET SHARMA SAVINGS SBI ANDHERI 0033791414214

VERSION - 4 41

01- Application Form- Salaried (HL)

27,00,000 5,00,000
162,000 5,00,000
65000 4,00,000
15,27,000
29,27,000
29,27,000

FLAT NO 901, LODHA AMARA, G.B ROAD, THANE WEST

THANE 400617
MAHARASHTRA INDIA

RANJEET KAPIL SHARMA SHEETAL RANJEET SHARMA

1,78,000 NA 500000 20000 120
40,000 NA
6,00,000 NA NA NA
90,00,000 5,00,000 NA NA NA

12,00,000 NA
NA

Rs 4,27,000 (NAV). 2,30,000 (NAV)

(Rs.2000 PM) (Rs.2000 PM)

RAKESH MISHRA AMIT TIWARI
FRIEND
FRIEND 103/B RAMAYA JEEVAN CHS, POONAM
103/B RAMAYA JEEVAN CHS, POONAM NAGAR, ANDHERI - EAST
NAGAR, ANDHERI - EAST
MUMBAI
MUMBAI 400062 9876543210 400706
9876543210 022-28388300
022-28388300 [email protected]
[email protected]

VERSION - 4 42

01- Application Form- Salaried (HL)

* Declaration, paragraph as per sr. no. 3 to 21 has not been reproduced.

Rs.5900 006244

HDFC BANK 987556541 GOREGAON

Dinesh G.Ghodke [email protected] Dinesh
6600

VERSION - 4 43

02- Application Form- SENP- Non-Ind. (HL)

AMotta

MOTTA ENGINEERING ARVIND MOTTA
NA
PRATIK

NA MINAKSHI

NA DIRECTOR
20 / 08 / 2010 13 / 05 / 1976

NA 9992 2111 9021
NA ACPPM9972Y
NA H1212345
NA VOTER ID :12345678912

022-25974298 022-25974298
NA 9874236411
NA [email protected]

50-AF NEW UMPIRE, NEAR J.B NAGAR, 204-A QUEENS CROWN, NEAR J.B NAGAR,
ANDHERI W ANDHERI W

MUMBAI 400706 MUMBAI 400706
MAHARASHTRA INDIA
MAHARASHTRA INDIA

Same As Above Same As Above

NA NA
NA NA NA NA
NA
NA NA
VERSION - 4
44

02- Application Form- SENP- Non-Ind. (HL)

NA

NA NA

NA NA

NA NA 07 03

NA 12 09
DIRECTOR
NA
03625874
[email protected]
022 8881212 [email protected]
NA
NA 022 8881212 0323

NA

NA NA
50-AF NEW UMPIRE, NEAR J.B NAGAR, 50-AF NEW UMPIRE, NEAR J.B NAGAR,
ANDHERI W ANDHERI W

MUMBAI 400706 MUMBAI 400706
MAHARASHTRA INDIA MAHARASHTRA INDIA

SAME AS ABOVE SAME AS ABOVE

U 15543 MH 2010 PTC 096978 NA

BOMM65432C NA
AODCM4978C NA

MOTTA’S ENGINEERING CURRENT HDFC BANK J.B. NAGAR 01111332345
ARVIND MOTTA Saving HDFC BANK ANDHERI 00004259642852

150,00,000 240

NA
NA

20 /12 /2017

VERSION - 4 45

02- Application Form- SENP- Non-Ind. (HL)

2,87,50,000 55,00,000
14,67,500 45,00,000
1,00,000 53,17,500
1,50,00,000
3,03,17,500
3,03,17,500

FLAT NO 901, LODHA AMARA, G.B ROAD,
THANE WEST

THANE 400617
MAHARASHTRA INDIA

ARVIND MOTTA MOTTA ENGINEERING

NA 4,00,000 NA
NA 1,00,000 NA NA
NA
NA
NA 10,00,000 NA NA NA
NA
NA 90,00,000 NA NA NA

NA 40,00,000

4,27000 (NAV) HDFC 5,00,000 20,000 120
ICICI 2,00,000 25,000 160
6,00,000 (APPROX.)
3,50,00,000

5900 006226 28 /11 /2017
HDFC

ABHAY SINGH HARSHVARDHAN RATHOD
FRIEND
FRIEND 702- ROSE APARTS, J.B. NAGAR , ANDHERI WEST

103/B RAMAYA JEEVAN CHS, POONAM NAGAR,
ANDHERI - EAST

MUMBAI 400062 MUMBAI 400706
9876543210 9876543210

[email protected] NA
[email protected]

ANDHERI

VERSION - 4 46

02- Application Form- SENP- Non-Ind. (HL)

* Declaration, paragraph as per sr. no. 3 to 21 has not been reproduced.

Rs.5900 006226

HDFC BANK 022-28325861 GOREGAON

Ramesh Bhatia [email protected] R.Bhatia
25896321

VERSION - 4 47

03- NRI - Section of Application form

For NRI applicants

Illustration to fill-up in case of NRI applicants appearing on Page 1
of the application form.

1

Mohan V. Kutty Flat no. 65, 2nd Floor,
Swaroop Apt.,Khadakpada

9999999999 Father in law Kalyan 421301

[email protected] Maharashtra India

For Balance Transfer
Illustration to fill-up in case of BT applicants appearing on Page 2
of the application form.

2

13,27,000 86
Trust Bank

VERSION - 4 48

04 - FAQ’s

4.1 - Basic FAQ on Application form

1. What is the importance of application form?
Application form is the primary document indicating customer’s interest
in applying for the loan amount. In terms of contract, this document is
known as “Invitation to contract”. In any legal proceedings, this docu-
ment will be the first to be called for legal action along with other doc-
uments.

2. Who should fill the application form?
Application form should always be filled-up by the customer and you
can assist the customer in filling the columns correctly.

3. What should I do if the customer requests to fill the same?
You should request the customer to fill-up the application form as they
need to furnish personal and financial details that will help them to
avail loan with ease. You can share that credit evaluation will be based
on the comprehensive information provided by them in the application
form. At the best, you can assist them in getting the form filled-up. As
a good practice, you can always inform the customer in advance about
the details required to fill the application form.

4. Why I should write in block letter?
The application form should be filled only in block letters, since it makes
the information more legible. The information in loan application form
will be used by different departments and therefore it should be
accurate.

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04 - FAQ’s

5. Is it important to fill the application form with a specific colour
like red or black?
Application form should be filled-up with black or blue ink only, as it
gives clarity to a reader.

6. I see lead ID number stated on the top of the application form.
How do I generate it?
The lead ID number is generated through the system once the lead is
entered in the mobile app.

7. What should I do if there is any overwriting?
In case there is any overwriting, it should be countersigned by the cus-
tomer. Strike out and write again with counter signature of all the
applicants of the loan. Do not use whitener to make corrections on the
application form.

4.2 - About Applicant and Co-applicants

8. Why do we have individual and non-individual columns printed as
applicant and co-applicant in the personal detail section?
An applicant can be individual or non- individual. So both the options
have been made available under the column of applicant and
co-applicant.
For eg: If Ranjeet Kapil Sharma wants to take a loan based on income
of his Private Limited Company and his personal income then his
company can be the first applicant or co-applicant. In such scenario
you have to mark it as “non-individual” under the specific head.

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