Wednesday, April 27
Continental Breakfast and Utility Team Meetings
7:15 – 8:15 am
Street Level | North Ballroom
Registration
8 - 11:45 am
300 Level | North Hall Foyer
General Session Welcome & Keynote Speaker: Daniel T. Froetscher
8 – 8:40 am
Street Level | North Ballroom
Expanding Excellence Awards Announcements
8:40 – 9:20 am
Street Level | North Ballroom
Exhibit Hall Invitation-Only Demos 9:15 – 11:15 am
300 Level | Exhibit Hall C
Session 1 Workshops
9:30 – 10:30 am
Street Level | Rooms 121 B – 124 B
Session 2 Workshops
10:45 – 11:45 am
Street Level | Rooms 121 B - 124 B
Exhibit Hall Hours
11:15 am – 6:30 pm
300 Level | Exhibit Hall C
Exhibit Hall Luncheon
with Birds of a Feather Tables 12:15 – 1:15 pm
300 Level | Exhibit Hall C
Session 3 Workshops
1:45 – 2:45 pm
Street Level | Rooms 121 B - 124 B
Session 4 Workshops
3 – 4:30 pm
Street Level | Rooms 121 B – 124 B
Exhibit Hall Networking Receptions: General, AGA/ EEI, Canadian, LPPC, and Water Customer Service Executive Council
4:30 – 6:30 pm
300 Level | Exhibit Hall C
Book Signing with Todd Arnold
5 – 6 pm
300 Level | Exhibit Hall C | Booth #1113
Private Events
6:30 pm
AGENDA AT-A-GLANCE
Thursday, April 28
Continental Breakfast and Utility Team Meetings
7:15 – 8:15 am
Street Level | North Ballroom
Tribute to Jerry Duvall
8 – 8:15 am
Street Level | North Ballroom
General Session & Keynote Speaker: Doc Hendley
8:15 – 9:15 am
Street Level | North Ballroom
Exhibit Hall Invitation-Only Demos
9:15 – 11:15 am
300 Level | Exhibit Hall C
Session 5 Workshops
9:30– 10:30 am
Street Level | Rooms 121 B - 124 B
Session 6 Workshops
10:45 – 11:45 am
Street Level | Rooms 121 B - 124 B
Exhibit Hall Hours
11:15 am – 2:45 pm
300 Level | Exhibit Hall C
Exhibit Hall Luncheon
with Birds ofa Feather Tables 12 – 12:45 pm
300 Level | Exhibit Hall C
Book Signing with Todd Arnold
1:45 – 2:45 pm
300 Level | Exhibit Hall C | Booth #1113
Dessert & Co ee Reception
1:45 – 2:45 pm
300 Level | Exhibit Hall C
Session 7 Workshops
2:45 – 3:45 pm
Street Level | Rooms 121 B - 124 B
Session 8 Workshops
4 – 5:15 pm
Street Level | Rooms 121 B - 124 B
“Taking It to the Street” Special Event
7 – 10 pm
Outside North Building | Third Street
Friday, April 29
Continental Breakfast
7:15 – 8 am
Street Level | North Ballroom
Session 9 Workshops
8:15 – 9:15 am
Street Level | Rooms 121 B, 122 A, 122 C
General Session Closing & Executive Panel Discussion
9:30 – 10:30 am
Street Level | North Ballroom
Announcements / Vehicle Giveaway
10:30 am
Street Level | North Ballroom
Sunday, April 24
Registration
9 am – 5 pm
300 Level | North Hall Foyer
311 Synergy Group Meeting
9:30 am – 5 pm
Street Level | Room 132 B
Monday, April 25
Registration
7 am – 5 pm
300 Level | North Hall Foyer
NACHA Synergy Group
7:30 am – 3 pm
Street Level | Room 125 A
Avertra Synergy Group
8 am – 3 pm
Street Level | Room 126 A
SAP Synergy Group
8 am – 5 pm
Street Level | Room 126 C
CS Week Colleges
8:30 am – 4:30 pm
Street Level | Room 121 C | 122 A-C | 124 A
311 Synergy Group Meeting
8:30 am – 5 pm Street Level | 132 B
Smart Utility Systems Synergy Group
9 am – 3:30 pm
Street Level | Room 125 B
Opower Synergy Group
11 am – 5 pm
Street Level | Room 126 B
College Luncheon
12 – 1 pm
Street Level | Foyer by Room 124
Tuesday, April 26
Registration
7 am – 6 pm
300 Level | North Hall Foyer
Synergy Groups Breakfast
7:30 – 8 am
Street Level | 129 AB
CS Week Synergy Groups:
8 am – 3 pm
• Billing & Payments | Street Level Room 121 B
• Credit and Collections | Street Level Room 121 C
• Customer Engagement | Street Level Room 124 A
• Devices, Data & Analytics | Street Level Room 122 A | Open for all
• Field Services | Street Level Room 122 B
• Low Income | Street Level Room 122 C
• Outage Communications | Street Level Room 125 A
Oracle Utilities Synergy Group
8 am – 3 pm
Street Level | Room 124 B
311 Synergy Group Meeting
8:30 am – 4 pm
Street Level | Room 132 B
Synergy Groups Luncheon
12 – 1 pm
Street Level | Room 129 AB
Exhibit Hall Hours
1 – 6 pm
300 Level | Exhibit Hall C
Attendee Orientation
3:15 – 3:45 pm
Street Level | Room 126 C
Welcome Reception
4 – 6 pm
300 Level | Exhibit Hall C
Women in Utilities
6 – 7:30 pm
Street Level | North Ballroom Foyer
Private Events
7:30 pm
AGENDA AT-A-GLANCE