CS Week 2017 Agenda at a Glance

Sunday, May 21
Registration
9:00 am - 5:00 pm — First Level | 12th Street Lobby
Monday, May 22
Registration
7:00 am - 5:00 pm — First Level | 12th Street Lobby
Executive Summit#
7:00 am - 5:00 pm — Omni Fort Worth Hotel
Key Account Forum#
7:00 am - 4:30 pm — Omni Fort Worth Hotel
ENGAGE311
7:30 am - 6:00 pm — Hilton Fort Worth Hotel
CS Week College
Breakfast: 7:45 am - 8:15 am
Courses: 8:30 am - 4:30 pm
Luncheon: 12:00 pm - 12:50 pm
Second Level | Ballroom Lobby, 201 A - C,
202 A, B, D and Ballroom C
SAP Synergy Group
8:00 am - 5:00 pm — Second Level | 203 C
Smart Utility Systems Synergy Group
8:00 am - 3:30 pm — Second Level | 203 A
Tuesday, May 23
Registration
7:00 am - 6:00 pm — First Level | 12th Street Lobby
Executive Summit#
7:00 am - 3:00 pm — Omni Fort Worth Hotel
Key Account Forum#
7:00 am - 3:45 pm — Omni Fort Worth Hotel
AGENDA AT*A*GLANCE
Tuesday, May 23 continued
ENGAGE311
7:30 am - 5:00 pm — Hilton Fort Worth Hotel
CS Week Synergy Groups
Breakfast: 7:30 am - 8:00 am Luncheon: 12:00 pm - 1:00 pm Second Level | Ballroom C
8:00 am - 3:00 pm
• Analytics | 202 A - Open to All
• Billing & Payments | 203 A
• Contact Center | 203 C
• Credit and Collections | 202 B
• Digital Customer Engagement | 203 B • Field Customer Service | 201 C
• Low Income | 202 C
• Outage Communications | 202 D
• Utilities United Against Scams | 201 B
Oracle Utilities Synergy Group
8:00 am - 3:00 pm — Second Level | 200
Exhibit Hall Hours
1:00 pm - 6:00 pm — First Level | Exhibit Hall C
Attendee Orientation
3:15 pm - 3:45 pm — Second Level | 201 A
Welcome Reception
4:00 pm - 6:00 pm — First Level | Exhibit Hall C
Women in Utilities
6:15 pm - 7:15 pm — Second Level | Ballroom C
Private Events
7:30 pm
# By Invitation Only


Wednesday, May 24
Continental Breakfast/Utility Team Meetings
7:15 am - 8:15 am — Second Level | Ballroom C
ENGAGE311
7:30 am - 5:00 pm — Hilton Fort Worth Hotel
Registration
8:00 am - 6:30 pm — First Level | 12th Street Lobby
General Session Welcome & Keynote Speaker: Michael Guyton
8:00 am - 8:40 am — Second Level | Ballroom C
Expanding Excellence Awards Announcements
8:40 am - 9:20 am — Second Level | Ballroom C
Vendor Appreciation Mingle
8:45 am - 9:30 am — First Level | 12th Street Lobby
Exhibit Hall Invitation-Only Demos
9:15 am - 11:15 am — First Level | Exhibit Hall C
Session 1 Workshops
9:30 am - 10:30 am — Second Level | 201 - 203
Session 2 Workshops
10:45 am - 11:45 am — Second Level | 201 - 203
Exhibit Hall Hours
11:15 am - 6:30 pm — First Level | Exhibit Hall C
Exhibit Hall Luncheon with Birds of a Feather Tables
12:15 pm - 1:15 pm — First Level | Exhibit Hall C
Session 3 Workshops
1:45 pm - 2:45 pm — Second Level | 201 - 203
Session 4 Workshops
3:00 pm - 4:30 pm — Second Level | 201 - 203
Networking and Canadian Receptions
4:30 pm - 6:30 pm — First Level | Exhibit Hall C
Book Signing with Penni McLean-Conner
5:00 pm - 6:00 pm — First Level | Exhibit Hall C Booth #1329
Private Events
6:30 pm
Continental Breakfast/Utility Team Meetings
7:15 am - 8:15 am — Second Level | Ballroom C
General Session & Keynote Speaker: Chip R. Bell
8:00 am - 9:00 am — Second Level | Ballroom C
Exhibit Hall Invitation-Only Demos
9:15 am - 11:15 am — First Level | Exhibit Hall C
Session 5 Workshops
9:15 am - 10:15 am — Second Level | 201 - 203
Session 6 Workshops
10:30 am - 11:30 am — Second Level | 201 - 203
Exhibit Hall Hours
11:15 am - 3:30 pm — First Level | Exhibit Hall C
Exhibit Hall Luncheon with Birds of a Feather Tables
12:00 pm - 12:45 pm — First Level | Exhibit Hall C
Dessert & Co ee Reception
1:45 pm - 2:45 pm — First Level | Exhibit Hall C
Book Signing with Penni McLean-Conner
1:45 pm - 2:45 pm — First Level | Exhibit Hall C | Booth #1329
Session 7 Workshops
2:30 pm - 3:30 pm — Second Level | 201 – 203
Session 8 Workshops
3:45 pm - 5:00 pm — Second Level | 201 – 203
“Two-Step Thursday” Special Event
7:00 pm - 10:00 pm — Fort Worth Water Gardens
Friday, May 26
Continental Breakfast
7:15 am - 8:00 am — Second Level | Ballroom C
Session 9 Workshops
8:15 am - 9:15 am — Second Level | 201 - 203
General Session Closing & Executive Panel Discussion
9:30 am - 10:30 am — Second Level | Ballroom C
Announcements/Vehicle Giveaway
10:30 am — Second Level | Ballroom C
Thursday, May 25