IM2455ST4-GROUP 5-ASG1

UNIVERSITI TEKNOLOGI MARA
FACULTY OF INFORMATION MANAGEMENT UNIVERSITY TEKNOLOGI

MARA SELANGOR, PUNCAK PERDANA CAMPUS BRANCH
IMS 606: SYSTEM ANALYSIS IN INFORMATION MANAGEMENT I

CLASS
IM2455 ST4

TOPIC
INDENTIFYING INFORMATION SYSTEM PROJECT:

MASWINGS
PREPARED BY
MAYSON CHUA SHANG (2018285984)
MOHD HAZIM BIN MOHD AZHAR (2018298602)
VETERHANS MAJINI (2018285714)
AMRIL NURMAN BIN AKUP (2018298558)
MOHAMMAD ASYHRAF BIN MOHD RUZI (2018225434)
PREPARED FOR
YAMIN BIN KHAMIS

SUBMISSION DATE
27 NOVEMBER 2020

AKNOWLEDGEMENT
We take guidance from valued person who deserves our greatest gratitude in
performing this assignment. Completing this mission gives us plenty of pleasure. We would
like to express our appreciation to Sir Yamin Bin Khamis, IMS 606 –System Analysis in
Information System lecture course, Universiti Teknologi MARA (UiTM) for providing us with
a good guideline for this assignment through many consultations. We would also like to express
our sincere gratitude to all those who have guided us directly and indirectly in writing this task.
Several people have made helpful suggestions on this proposal, particularly our classmates,
who gave us an incentive to strengthen this task and help directly or indirectly to complete this
task. We would also like to thank our parents because they always motivated and supported us
to accomplish this assignment on time, especially in financial terms.

I

TITLE
INDENTIFYING INFORMATION SYSTEM PROJECT:

MASWINGS

II

TABLE OF CONTENT

No Content Page
1 Acknowledgement I
2 Title Page II
3 Table of content III
1
4 1.0 Introduction
1.1 Chapter summary 2–4

5 2.0 Client Background 5-6
2.1 History and Background
2.2 Mission, Vision and Objectives of MASwings Sdn Bhd 7-9
2.3 Location of MASwings Sdn Bhd
2.4 Fleets and Destination 10 – 13
2.5 Awards

6 3.0 Client Business Description
3.1 Business Size
3.2 Product
3.3 Service

7 4.0 Opportunity/Problem Description
4.1 Problem Definition
4.2 Opportunity Definition
4.3 Project Assessment Against IS Plan

8 5.0 Information System suggestion
5.1 Enterprise Resource Planning system (ERP)
5.2 Functional Description of “ERP”

9 6.0 Conclusion 14
10 7.0 Reference 15
11 8.0 Appendix 16

III

1.0 INTRODUCTION
1.1 Chapter Summary

MASwings is an airline company connected to Malaysia Airlines which operate only
at East Malaysia for Rural Air Services (RAS). The Service of the airlines are given for the two
state that are Sabah and Sarawak. MASwings have been long established since 1 October 2007.
One of the information systems that the company use is the Enterprise Resource Planning
System (ERP). The system is the coordinated management of core enterprise activities such art
live schedule, framework, and administration programme. By the way the company have
defined some problem regarded as unwelcome or harmful and needing to be dealt. Security and
data management are one of the problems that faced by this company. Based on the ERP
system, improvement that will solve can give benefit to automated process, visibility, currency
accounting and data security. Every stage of information system planning has to see the
problem statement as it can be solved by minor or major action either upper staff or operation
staff.

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2.0 CLIENT (MASWINGS SDN BHD) BACKGROUND

2.1 History and Background

MASwings is a regional community airline for the East Malaysian states in Sabah and Sarawak,
also known as Borneo. The airline was officially launched on October 1, 2007. Its operations
are mainly focused on the Rural Area Services (RAS) routes in Sabah and Sarawak, which
connect the local communities of their hometowns with the big cities. MASwings offers
affordable fares, convenient schedules and extensive connections within and across Sabah and
Sarawak complete the slogan MASwings - Your Airlines. Since its inception until now,
MASwings has flown a total of 10.6 million passengers.

MASwings first operated with four 50-seater Fokker-50 aircraft and four 19-seat Twin Otter
aircraft, which are used to serve a network of 22 destinations in Sabah, Sarawak and Labuan.
By 2009, the Fokker-50 fleet was halted to select a newer aircraft, the ATR72-500, to serve the
community better. After 5 years since its inception, in 2012, MASwings began to spread its
wings to Brunei, Indonesia and the Philippines under the East ASEAN Growth Area (BIMP-
EAGA) countries.

2.2 Mission, Vision and Objectives of MASwings Sdn Bhd

As MASwings is a subsidiary of MAS Airline, they have the same mission, vision and
objectives as MAS Airline.

Vision:

• An airline uniquely renowned for its personal touch, warmth and efficiency.
• To be the World’s five-star value carrier.
• To be the airline of excellence.
• Going beyond expectations.

Mission

• To provide air travel and transport service that rank among the best in terms of safety,
comfort and punctuality.

• Make Malaysia Airlines one of the leading standard bearers for the airline industry in
term of safety, efficiency and quality of service.

• To be a profitable airline.

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List of Objectives:

• Highest level of safety
• Satisfy legal requirements.
• Operations are conducted in the most efficient manner.
• Drive structural cost management.
• Ability to map efficiency in each area of operations.
• Position as benchmark in the aviation industry.

2.3 Location of MASwings Sdn Bhd

MASwings Sdn Bhd is located at Ground Floor, MAS/MASwings Administration Building
Off Jalan Petagas, Kota Kinabalu International Airport 88100 Kota Kinabalu, Sabah, Malaysia.

2.4 Fleet and Destination

Currently, MASwings serves a network of 24 destinations and operates ten 64-seat ATR 72-
500s, a state-of-the-art turboprop aircraft connecting Kota Kinabalu, Kuching, and Miri
International Airports to major cities and towns in East Malaysia. MASwings also offers
regular flights to neighboring cities, Tarakan, Indonesia. In addition to the new turboprop,
MASwings is the only operator in the RAS route in Sabah and Sarawak to operate six 19-seater
Viking Air DHC6 400 Series Twin-Otter, operating in Miri. These aircraft are considered an
important life channel in providing air transport to remote and highland areas that are mostly
inaccessible by road. MASwings' regular Twin Otter service operates from eleven Short Take
Off Landing (STOL) ports throughout Sabah and Sarawak.

2.5 Awards
MASwings had also won two major awards from each Borneo states, which are the "Minister’s
Special Award" from the Minister of Tourism, Culture and Environment of Sabah presented
during the Sabah Tourism Award 2013 and the "Outstanding Transport Contribution to
Tourism Award" in the Sarawak Hornbill Tourism Award 2013. These awards were to
compliment MASwings’ continuous support and involvement in the social and economic
development of the people as well as in boosting the tourism industries within Sabah and
Sarawak.

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Organization Charts
MASwings organization chart is same as MAS Airline organization chart because they are
work in same organization.

Figure 1.1: shows that the organization charts of MASwings Sdn Bhd.

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3.0 CLIENT BUSINESS
3.1 Business Size

MASwings currently flies to 26 destinations over East Malaysia, Brunei,
Philippines and Indonesia. MASwings and Royal Brunei Airlines (RB) have entered
into an agreement to code share on flights between Kota Kinabalu and Bandar Seri
Begawan effective July 1, 2013. Under the agreement, MASwings will add its 'MH'
code to RB-operated flights serving Kota Kinabalu from Bandar Seri Begawan, and
vice versa. MASwings also offer frequent flight to the neighbouring city. It has three
hubs in Miri, Kota Kinabalu and Kuching.
3.2 Product
1. Rural Air Services in Sabah and Sarawak, Brunei and Indonesia at the moment.
Categories

3.3 Service
1. It operated two frequent flier programs - Enrich and Grads.
Enrich has several levels and is available for all passengers while Grads is a loyalty
program intended for students that offers them competitive pricing and discounts
during certain times of the year on certain routes.

2. Travel Insurance
Travel with peace of mind. No matter where you are in the world, you can rest
assured that you are well protected. MHinsure travel insurance gives you access to
24-hour Emergency Medical and Travel Assistance from a leader in Assistance
Services, Cover-More. Provide the trip details to get an instant quote and purchase
for customer travel insurance online. Can also purchase MHinsure at the same time
as customer book thier flights to ensure they are covered for the trip straight away.

3. Lost & Found
Contact or visit MASWings Lost & Found centre if happen to misplace any of your
personal belongings at our airport.

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4. Charter Service
Get closer to your destination faster with MASWings Charter Services. Customise
the travel plan according to your travel needs and pick a suitable aircraft from
MASWings fleet.

5. Flight Schedule
The flight schedules displayed are based on airline filings by MASWings. That
schedules are subject to change without prior notice and status displayed may not
represent all possible and additional flights available. The times listed are based on
the departure time or arrival time.

6. Seat Selection
Re-assign the seat to passengers who do not meet any one of the above safety
criteria. Fees paid are non-refundable except for journeys originating from India
which is subjected to the National Civil Aviation Policy 2016. Block off selected
seats. Seats can be changed for operational, safety or security reasons, even after
boarding the aircraft

7. Travel Service
MASwings operates many small aircrafts and has a fleet size of 18 with 14 pending
orders for aircraft. It has 10 ATR 72 - 500 aircrafts that can seat 68 passengers. It
has 3 ATR 72 - 600 aircrafts with 13 ordered. These planes can seat 72 passengers.

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4.0 OPPORTUNITY/PROBLEM STATEMENT

4.1 Problem Definition

Problem is defined by a matter or situation regarded as unwelcome or harmful and needing to
be dealt with and overcome. Any matter or situation that is unwelcome or can cause the harm
to the organization is called as the problem. Problem can be in many form whether in physical
form or non-physical and cause by many factors whether it come from inside or outside of the
organization such as the incident in workplace, the data lost, equipment malfunction and many
more matter or situation that can be called as problem in organizations. The worst situation of
problem is when the important data are been manipulate or steal form the organizations.

In this project case, the organization that we study faced with the problem related to data
management in the organization. In MASWING the data redundancy happen frequently and
the not manage very well. The data sharing cross department will increasing the redundancy of
the data. The last problem that happen in MASWING related to data management is the security
of the data. In organizations the security of data is important to avoid it from be stealing or
manipulate by other individual or organizations. The big problem we can see in the MASWING
is the security of the data in the organization. All the data that have been produce by the
organization is important and need to be pay attention to it especially to it security. That why
most the big organization send a huge amount of their money to make such the security of data.
The leaking of data can cause the huge impact to the organization. The worst problem that can
happen from the leaking of data is it can cause the loose to the organization and that thing
interrupt the other operation in the organization and lead the organization to the bankruptcy.

According to the record the number of data that lose in this organization happen every month
due to lack of attention given to that data by the management. Besides that, the number of data
redundancy that produce by the organization have been recorded in huge numbers by the
department in the organization because the cross department data sharing in this organization
not done well and make the same set of data produce repeatedly by the organization. With the
huge numbers of data that been produce by the departments, make the process to manage the
data become more difficult.

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4.2 Opportunity Definition
Opportunity is defined by a time or set of circumstances that makes it possible to do something.
In the simple word we can assume opportunity as perfect time or event that make the thing
become possible to success. As the example during this this pandemic, it become the
opportunity to the mask maker to increase the sell of the mask their make because during this
time everyone need to wear a mask wherever they go outside and it rose up the income for the
mask maker. So we can say opportunity sometime come during the crisis.

In MASWING case it become the opportunity to the Information System companies to
introduce their systems to MASWING to overcome their problem in the field of Information
System. This situation can generate the income of Information System companies by selling
their system to MASWING. Besides that, MASWING will have the opportunity to overcome
their problem regarding the data management that the organization faced. MASWING also
have the opportunity to choose the suitable Information System that can solve their problems
and can compare the price that been offer by the information System companies. The more
function that offer by the Information System that best they are.

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4.3 Project Assessment Against IS Plan
MASWING organization have faced the problem related to the data management within their
organization that also risk the security of the data. The implementation of the Information
System into their organization seen to the most suitable action to be taken by the organization
to overcome the problem.

Outcome
By the implementation of Information System into the MASWING

organization, it can help to solve the problem that have been faced by the organization
especially problems that related to the data management in the security in the
organization such as the frequency of data redundancy, cross department data sharing
and the most importantly, the data security in the organization.
Impact

Enterprise resource planning (ERP) is the most suitable Information System to
be implementing in their organization. The thing that make ERP become the suitable
Information System is because ERP offer many function related to the data and resource
management and at the same time it also provides a security to the organization data.
Most of the problem that be faced by the MASWING can be solve by the
implementation of ERP in the system related to cross department data sharing that allow
data to be sharing between different departments in the organization, minimize the
number of data redundancy that happen in the organization, and the most importantly
is strength the security of the data.

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5.0 INFORMATION SYSTEM SUGGESTION
5.1 Enterprise Resource Planning system (ERP)

Enterprise resource planning (ERP) is the coordinated management of core enterprise
activities, mostly in real time and through collaboration between information and technology.
ERP is usually referred to as a framework for information administration programme, usually
a collection of interconnected tools that can be used by an organization to collect, process,
manage and view data from multiple business operations. ERP offers an integrated and
continuously updated view of core business operations using popular databases managed by a
database management system. Cash, raw materials, processing capacity, and business
obligations status are monitored by ERP systems: contracts, purchasing contracts, and payroll.
Enterprise device software is a multibillion-dollar market, producing products that serve a
range of business functions. IT expenditure has been one of the main capital expenditure groups
in US-based businesses since 2011. While early ERP systems focused on large enterprises,
smaller businesses are increasingly using ERP systems

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5.2 Functional Description of “ERP”
1. Automated Process
ERP helps to prevent work duplication and irrelevance, thus improving productivity. ERP systems that,
through a single centralised programme, manage core business operations such as maintenance, service
and all expenses. ERP also helps to address the constant changes in configuration and different
maintenance ideas required to complete a mission successfully. This guarantees the high reliability and
airworthiness standards of the fleet.

2. Improved Visibility and control across departments
ERP provides a detailed summary of the operations in different departments and helps to identify any
issues that exist in the operations and then attempts can be made to quickly fix them. ERP is versatile
in design and complies with a wide range of handheld instruments that support versatility and usability
from all over the world.

3. Multi-Currency Accounting
ERP streamlines the processing of cash flows from foreign currencies. International and
domestic consolidation is permitted. Because of the differences in timing between incoming
and outgoing foreign currency flows, ERP helps reduce the risk of potential losses. The need
to open international bank accounts does away with this. It also provides through one app a
global transaction alternative.

4. Data security
The use of common data storage formats provided by security and data exchange protocols guarantees
the broadest possible interoperability. This does not make it too difficult for you to maintain your data
protection. ERP uses one data security framework throughout the data system.

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Component

1. Financial Management
The final principal component of ERP is financial management. This tool works with all the
other components of the ERP system because every business process involves cash flow,
whether it is paying your staff or paying for the shipment of goods. The financial management
module analyses your financial data, including receivable accounts payable accounts, budgets,
and costs, and keeps track of them. Your analysis of data can reveal trends in your spending,
help you better understand how to calculate your profit, and find out where you can cut costs.

2. Supply Chain Management
Creating an efficient supply chain is never easy especially when you do not have the best
oversight tools for your operation. To remain competitive in this arena, ensuring that your ERP
has a Supply Chain Management (SCM) component is crucial. Your SCM should optimise
distribution and manufacturing processes to create a more effective supply chain. This starts in
real time with the collection of data.

3. Human Resources
Managing your staff is typically the number one priority. Without them, you don't have one
firm. The HR ERP module will be able to perform workplace management functions such as
onboarding, offboarding, timekeeping and benefit management within the software system.
Consequently, payroll software is the most important feature to look for in an ERP component.
Manually implementing payroll and issuing direct deposits is extremely time consuming and
not cost-effective.

4. Business Intelligence
In ERP systems management, business intelligence (BI) has increasingly become a standard.
The BI feature of ERP collects information and performs analyses that can provide actionable
insights into business processes. BI becomes indispensable when companies start relying more
on data-backed decisions. Insights into the reports are provided by the best elements of the BI
ERP. In BI, a good reporting feature is extremely important and helps you make sense of the
analysed data.

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5. Inventory Management system
The inventory management component is highly collaborative. It works with the SCM
component while dipping its toes in other warehousing and sales processes. Managing order
fulfilment and maintaining stocking functions for a warehouse include some of the main
features of this component.

Activities
1. User training and education
In the MIS literature, the role of training in facilitating software implementation is well
documented. Failure to train users and failure to understand how enterprise applications often
seem to be responsible for many ERP implementation problems and failures. Computer-based
intranet programming was discovered to make ERP applications simpler.

2. Management of expectations
Successful programme implementation relates to. Successful control of product satisfaction.
Over-sold ERP systems may fail to meet standards, given the positive contributions to the
company. With the creation of a business case for educating people in the use of the completed
device, managing expectations seems to be extremely important.

3. Careful selection of the appropriate package
Choosing the right package during start-up However, essential decisions are included in the
adoption phases regarding the budgets, timetables, objectives and deliverables that will form
the entire project. The larger the selection effort for the ERP involved, the greater the overall
growth opportunity.

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6.0 CONCLUSION
In Conclusion, MASwings has operated long since 2007 at east Malaysia for Rural Area

Services. The community has more optional for domestic travel within the airlines. The
business size of this airlines has 26 destinations and can be access within airports than build
for the company. The system that we have recognise on this airline company is Enterprise
Resource Planning System (ERP). The problem that have been faced by the company which
are security data and administrator management thus this company is not big such as Air Asia
and under family company of Malaysia Airlines. The implementation of the Information
System into their organization seen to the most suitable action to be taken by the organization
to overcome the problem. Meanwhile we have seek suggestion for the desired outcome of the
airlines information systems. Such as, ERP may address the constant changes in configuration and
different maintenance ideas required to complete a mission successfully. This shows that the airlines
company may improve their information system as to continue operate which superb services.

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7.0 REFERENCE
Aviation Software, Aviation ERP Software, ERP for Aviation Industry. (2019, March,

14). Retrieved November 22, 2020, from https://www.deskera.com/erp-for-aviation/

Flight Malaysia. Retrieved November 21, 2020 MASwings. From
https://www.flightmalaysia.com/maswings.php

Heather Knowles and Morgan Westcott. INTRODUCTION TO TOURISM AND
HOSPITALITY IN BC. Chapter 7: Travel Services.(2019, April, 11). Retrieved November 22,
2020. From https://opentextbc.ca/introtourism/chapter/chapter-7-travel-services/

M. C. Kocakulah and D. R. Willett, “Enterprise Resource Planning (ERP) System
Implementation: Promise and Problems”, RBIS, vol. 7, no. 3, pp. 35-44, Jul. 2003.

MASwings. About MASwings. Retrieved November 21, 2020, From
https://www.maswings.com.my/About-us

Somers, T. M., & Nelson, K. G. (2004). A taxonomy of players and activities across the
ERP project life cycle. Information & Management, 41(3), 257-278.

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8.0 APPENDIX
Figure 1.2: MASwings Official Website.

Figure 1.3: MASwings routemap
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