ET_STAR-18 edition-engagement-1221

ET STAR

Dec. 2021

ET-Star

Editorial Board Members • Mrs. Getenesh Balcha
• Mr. Wasihun Asres • Mrs. Kidist Maru
• Mrs. Zebiba Miftah • Mrs.Yamrot Nigussie
• Mr. Wondwosen Marou • Mr. Eyoubeleyou Admassu
• Mr. Sami Muctar
Article Contributors
• Dr. Dereje Ayele
• Mr.Tesfahun Leta
Editor-In-Chief
• Mr. Tadesse Tilahun
Ass.Editor-In-Chief
• Mrs. Fiker Woudu

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Editors
• Mrs. Kidist Getahun
• Mrs. Halib Gashaw
• Mr. Tesfahun Leta
• Mr. Eskinder Alemayehu
Layout Designer
• Mr. Abebe Arega
• Mrs. Kidist Getahun
Promotion & Distribution
• Ms. Amen Zerihun
• Mr. Eskinder Alemayehu
• Mr. Tesfahun Leta

Address

Group Employee Engagement and Change Management office
Email ;- [email protected]
Telephone –251115178225/8725/4397

Organized and presented to you by Group Employee Engagement and Change Management office

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DEAR COLLEAGUES AND Over the decades, we have been achieving
PARTNERS, success after success and became by far the
largest, most profitable, award-winning and
Happy New Year to you all and your leading Aviation Group in Africa. As the
loved ones! leaders in Africa’s aviation industry, we have
As we bid farewell to 2021 and head into always been at the forefront in introducing
the year ahead, it’s time to take a pause the latest aviation technology into Africa,
and reflect on the successes and challenges starting from the first Jet aircraft we brought
in the past year. in the continent. Today, we are the first in
Africa by the size of our ultramodern fleet.
The year had a special place in my heart We also top the list of African carriers in
and those of my colleagues as our beloved terms of revenue, passenger number and
flag-carrier turned 75 back in April! international destinations. According to
IATA’s 2021 report, we are among the
This was indeed a milestone to celebrate! top 20 airlines in the world by international
It was a moment to look back at the long passenger traffic (scheduled Revenue
way we came since we made our maiden Passenger Kilometre-RPK).
international flight to Cairo on April 8, 1946. Dear colleagues and partners,
Though last year was a moment to seize
4 and celebrate, it was also a sobering one.
As in the previous years, throughout last
year we kept tightening our belt and facing
the challenges COVID-19 threw at us.
Despite the serious challenges the pandemic
caused on our business, we remain the only
commercial airline that hasn’t sought any
bailout money from any source and didn’t
lay off a single employee. In fact, we are
among the few airlines which remained
profitable throughout the COVID-19 crisis
with a very strong balance sheet. Continuing
with our contribution to stop the spread of
COVID-19, we have been playing a critical
role in transporting medical supplies around

the world. Since the beginning of the global ET-Star
vaccine distribution, we have carried around
150 million doses of COVID-19 vaccines those recognitions and awards and forge
to over 30 countries and we helped to save ahead for further success! Dear customers,
many lives. colleagues and partners,
Amidst the turbulence of the past year, we Staying true to our pan-African ideals,
also won multiple awards and recognitions we have continued to partner with
from leading rating organisations in the African countries to further bridge the
aviation industry. We have been crowned air connectivity vacuum in our continent
as the ‘Best African Airline’ at the 2021 through new African carriers. Back in
Business Traveller Awards, based on the December, we launched Zambia Airways
votes of business travellers on different in partnership with Industrial Development
parameters including COVID-19 Corporation of Zambia. We have also
precautionary measures. We are also signed shareholders contract with the
honoured with the ‘Air Cargo Leadership Government of DRC to establish a new
Award’ from Flight Global for our national carrier with 49% equity ownership.
excellence in air cargo leadership during In the new year, we will continue our
the pandemic. Skytrax also crowned efforts to further nurture the growth of
us with four awards including the ‘Best Africa’s aviation industry through similar
Airline in Africa’ title for four consecutive partnerships.
years. We also received IATA’s Center of As we usher in 2022, we will draw inspiration
Excellence for Independent Validators in from the successes of the last year and roll up
Pharmaceutical Logistics (CEIV Pharma) our sleeves to face the challenges that lie ahead.
certification as an airline and ground Once again, I wish you and your loved
handling service provider. I would like to ones happy and prosperous new year!
applaud our passengers, partners and my We look forward to serving you and
17,000 plus colleagues for the accolades working together in the new year!
we won in the past year! As we head into
2022, we will energize ourselves with

Tewolde GebreMariam
Group CEO, Ethiopian Airlines

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ET STAR GUEST

ET Star has contacted Mr. Getahun Baruda, a former years. Our trainers were the Americans and the Air
Ethiopian Airlines employee, to discuss ET’s culture force personnel joined later. During my school days,
back in the days. We hope our readers will be the General Manager was Mr. Joe Brumit and the
entertained and learn a lot from the interview. Vice President was Colonel. Semret Medhane. The
discipline was strict. We used to study day and night
How is life after 60? to score the pass mark, which was 70%. Immediate
termination action would take when one failed to
The western say, “Life begins at 60”. They also say, score the pass mark. During the on-job training, the
“there is a mental age and chronological age” so right first lesson given was on how to handle tools. The most
now, I am chronologically 74 years old, but my mental important thing was cleaning the environment and our
age is still young. In life, I am a contented person. I attire. The leadership hierarchy was very respected.
keep myself active by keeping up with current events We developed the culture of belongingness starting
and technological advancements. After my retirement, from the school days.
I have been engaged on different social activities. To
mention some, I am member of Bole Medhanialem I was employed as a technician after the training with
Cathedral Church committee for more than 20 years, 380 Birr monthly salary. It was a lot by then. I studied
Chairman of our village’s Edir and Vice Chairperson of Business Administration and Economics while working
Nib Insurance Company Board of Directors. I am also in ET and served the Airline in different positions, led
working as a consultant on call bases. IT projects, and developed Purchasing Policies and
Procedure Manuals.
How do you describe ET during your time?
What do you feel when you see the
In 1968, I joined Aviation Maintenance Technician achievement of Ethiopian Airlines as it
School (AMTS), which is currently called Ethiopian stands on its 75th anniversary?
Aviation Academy. By that time, it was a boarding
school, and everything was amazingly comfortable, I feel excited and satisfied with the fast and marvellous
clean, and a disciplined environment. I was Class 3; achievements and growth. The terminal has been
the first graduates’ group. I studied for two and half

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transformed. The fleet size has grown. There used to be How do you compare the work culture
growth, but it cannot be comparable to this era. Now, then as compared to what we have now?
you see the change every day and I really appreciate Mr.
Tewolde GebreMariam for his impeccable leadership Well, I did not have the opportunity to observe the
and the entire Ethiopian staff. I see dynamism in the working environment now, but I heard that some
management. We, retirees are very grateful. The employees are getting the attitude of “I am working
growth of the airlines is our growth. for what I get paid for”. The culture has somehow
changed but it is not due to the generation. The
As Head of the Retiree’s Association, aviation industry is very different from others; the
what values does it create for its culture is different. I heard that the airline is strongly
members? working towards restoring the culture. But still, I
believe that if employees were not disciplined, there
Ethiopian Retirees’ Association has two institutions. The first wouldn’t be this much growth. The work itself
one is Ethiopian Airlines Retirees’ Association and the other disciplines the employees. The combination of all
one is Ethiopian Retirees’ Contract Work Cooperative divisions is the output, so, everyone must work hard
Society PLC. The second association makes money and funds to keep the standards. I observe that punctuality
the first. The association works on member’s health, family is highly respected, when I go to other companies, I
loss and other assistances. The cooperative is making money observe employees doing their personal things. But at
by way of subcontracting some tasks and projects from the Ethiopian, I see everyone focusing on their job. This is
Airline such as repair of baggage containers, pallets and carts how it used to be and how it is now. I am sure it will
etc. Once salary is paid, the proceeds will be transferred to continue in future.
the association and the rest 50% goes for dividend.
What is your message to Ethiopian staff
The Association has also managed to distribute a on this anniversary year?
huge return on their investment for members each
year. Now we have grown to a level of having I would like to say congratulation for employees and
almost 10 mil. Birr cash at bank. The Association retirees. We, the retirees, feel so proud with the great
is solving various problems that its members are achievements of the Airline. This is only the beginning!
facing and is engaging Executive Managements of I highly believe that we will see more achievements.
Ethiopian, especially Ato Wasihun Asres, VP Group Stay strong!
HCM on other pending issues, such as medical
benefits assistance scheme. May God bless our Airline and our country!

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FLASH BACK

ETHIOPIAN CREW

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W IN 1978. B720

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NEW YEAR MESSAGES FROM ETHIOPIAN EMPLOYEE

Dear Cabin Crew,
Thank you all for such a warm welcome
since I joined Ethiopian Airlines as Director
of Inflight Services in October. I have had
the opportunity to meet many of you and
still have many more to meet. Please ensure
you could into the Inflight Services office
at any time to say Hello or alternatively
hopefully I will meet you at the Crew
Briefing room or onboard the aircraft.
I would like to wish you all a fantastic New
Year and together in 2022 let’s continue to
ensure the Inflight Services team and cabin
crew shine in front of the world.
Best wishes

Fiona Cooper,
Director Inflight Services

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I wish a happy new year
“2022” to all my colleagues at
Ethiopian Airlines.

May God give us very Good
Health so that we can better
serve our customers and
make our beloved company
prosperous.

Very Best Regards

Diallo S. Modibo

Senior Customer Service
agent OUA-APT

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ET-Star ከፊት-ለፊት ይታያሉ።ቆጠራ ተጀመረ ፣ 22,700 የአሜሪካን
ዶላር ፣ 590 የጋና ሲዲ፣ 3 አዳዲስ ሞባይሎች እና የግል
ታማኝነት በስራ ቦታ ማስታወሻ ደብተር ይገኙበታል።

በአንድ ትልቅ አገልግሎት ሰጪ ድርጅት ዉስጥ ታማኝነት ከብዙ ማጣራት እና ህጋዊ አካሄድ በኃላ የደንበኛዉን አድራሻ
ተወዳዳሪ በበዛበት የግብይት ስርአት ዉስጥ የድርጅቱን አፈላልገዉ ያገኙታል።ባልጠበቀዉ መልኩ የጠፋበትን
መልካም ስም ከፍ አድርገው ከሚያስጠሩ መልካም ንብረት መገኘቱን የሰማዉ ደንበኛ ዕንባ እየተናነቀዉ
እሴቶች መካከል ዋነኛዉ ነዉ።የኢትዮጵያ አየር መንገድ ደስታዉን ገለጠ።ከቀናት በኃላ በአቅራቢያዉ ከሚገኝ
በመጣባቸዉ የ75 አመት የስኬት ጉዞዉ በተለያየ መልኩ የኢትዮጵያ አየር መንገድ ቢሮ ዕቃዉን ተረከበ።በኢትዮጵያ
ስሙን የሚያስጠሩ ጠንካራ እና ታማኝ ሰራተኞቹ አብረዉ አየር መንገድ እና ታማኝ አገልግሎት ሰጪ ሰራተኞቹ
የሚታወሱ ናቸው። በተደረገለት አገልግሎት ልባዊ ምስጋናዉን አቀረበ።

ET-Star መፅሄት በዚህ የ18ኛ ዕትሙ የአንድን የመልካም
ምግባር ተምሳሌት የሆነዉን ባልደረባችንን ስራ እና ተግባር
ይዛላችሁ ቀርባለች።

ነጋሲ ኪሮስ ይባላል።በኢትዮጵያ አየር መንገድ ዉስጥ ተቀጥሮ የ ET-Star ባልደረቦች ይህን መልካም ተግባር ያደረገዉን ነጋሲ
መስራት ከጀመረ ከ13 አመት በላይ ይሆነዋል።ያለፉትን ኪሮስን “ይህን በማድረግህ ምን ተሰማህ “ብሎ ለአቀረበለት
በርካታ የስራ አመታት በደንበኞች አገልግሎት መስጫ ጥያቄ “ይህን ስራ በማድረጌ ለህሊናዬ እረፍትን ፣ ለምወደዉ
ክፍሎች ላይ እየተዘዋወረ ሰርቷል።በአሁን ሰአት በአዲስ አበባ አየር መንገዴ ስሙ እና ክብሩን የጠበቀ የሚጠበቅብኝን
ኤርፖርት ተርሚናል እንግዳ ማረፊያ ዉስጥ -ADD Lounge ስራ ነዉ የሰራሁት።እኛን አምኖ በእንግድነት ቤታችን የመጣ
(Customer Care III) ሆኖ በማገልገል ላይ ይገኛል። እንግዳን በመልካም እና በታማኝነት አስተናግዶ መሸኘት
ከእኔ በፊት የነበሩት ያሰተማሩኝ -የኢትዮጵያዊነት መገለጫዬ
በዕለተ አርብ 09 አፕሪል 2021, በተለመደዉ የደንበኞች ነዉ።” ሲል መልሷል።
አገልግሎት ስራዉ ላይ እያለ ከአንድ የመንገደኞች መተላለፊያ
ጥግ የተጠቀለለ ቦርሳ ይመለከታል።በራሱ መንገድ አጣርቶ የ ET-Star መፅሄት አዘጋጅ ክፍል ይህን መልካም ምግባር
የቦርሳዉን ባለቤት ለማግኘት ቢሞክርም ሳይሳካለት ይቀር ለፈፀመዉ ነጋሲ ያለዉን አክብሮት እየገለፀ ፣ ሁላችንም
እና ለአለቆቹ እና ለሴኩሪቲ ያስረክባል።የሚመለከታቸዉ በተመደብንበት የስራ መደብ ላይ የዚህን አይነት መልካም
አካላት በተገኙበት ሻንጣዉ ተከፍቶ ይታያል።በሻንጣዉ ምግባር እንድንከተል ሲል ያሳስባል።
ዉስጥ የተጠቀለለ ረብጣ-ረብጣ የዉጭ ሀገር ገንዘብ

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INSPIRATIONAL QUOTES

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ET- NEWS HEADLINES

Ethiopian Airlines Wins ‘Best African Airline’ Award at the 2021
Business Traveller Awards

Africa’s largest aviation group, Ethiopian Airlines, has been crowned as the ‘Best
African Airline’ at the 2021 Business Traveller Awards. The votes made by the
business travelers for this year considered the COVID period with key questions
covering airlines’ effectiveness in communication, effective implementation of
COVID precautionary measures, handling of loyalty program member passengers
and flexibility of ticket changes. The questions for the survey allowed passengers to
reflect on their experience before and during the various stages of COVID crisis.

Ethiopian Launches Car Hire and Transfer Service in Partnership
with CarTrawler

Ethiopian Airlines, the largest aviation group in Africa, is pleased to announce that it has
partnered with CarTrawler, provider of technology solutions for the global travel industry,
to launch car hire and transfer services for its passengers. The partnership will enable
Ethiopian to offer seamless transport service to passengers throughout their journeys.

Ethiopian Partners with Industrial Development Corporation in
Launching of Zambia Airways

Ethiopian Airlines, the largest aviation group in Africa, is pleased to announce that
it has finalized preparations for the launch of Zambia’s National Carrier in a joint
venture with Industrial Development Corporation Limited (IDC). Ethiopian has
45 percent stake in the joint venture while Industrial Development Corporation
Limited (IDC) retains 55 percent, the shareholders have contributed USD30
million in capital towards the establishment of the airline.

The Great Ethiopian Home Coming

Great Ethiopian Home Coming offer is now open.
Book from now until 25 December 2021 for travel from 01 to 31 January 2022
And enjoy up to 30% discount.

Ethiopian Airlines celebrates 10 years Star Alliance Membership on 13th December 2021

Ethiopian Airlines has received IATA’s Center of Excellence for Independent
Validators in Pharmaceutical Logistics (CEIV Pharma) certification as an airline and
ground handling. Ethiopian Airlines is the first airline in Africa to receive the CEIV
pharma certification.

Ethiopian Airlines is pleased to offer you 20% discount on the cargo market rate for donation
shipments destined to Addis Ababa from all Ethiopian online points.

For more information kindly visit https://corporate.ethiopianairlines.com/media/Press-Release

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GREAT ETHIOPIAN HOMECOMING CHRISTMAS PACKAGE

2 Nights/3 Days

For the Great Ethiopian Homecoming, Ethiopian is pleased to offer 2 Nights/3 Days package to Addis Ababa.

Day 1: Wednesday, January 5, 2022 Unity Park

After breakfast you will be picked up from the hotel for a visit of Unity Park, found inside the Grand Palace
compound, the attraction provides you with the chance of experiencing the personal collection of the 19th and
20th centuries Ethiopian Leaders as well as that of the royal family members. Unity Park offers to the visitor the
highlights of Ethiopian past political, social and economic history. You have also the chance to see the endemic
Abyssinian black mane lion. The renovated compound incorporates several sights of interest to visitors, including
an arena, a playground, a zoo three churches, House of Royals and an imperial banquet hall Throne hall.

• Lunch: Mama’s Kitchen at Unity Park • Dinner at the hotel
• Cultural Coffee Ceremony • Overnight at 4* Hotel

Day 2: Thursday, January 6, 2022 , Entoto Park

After breakfast, pickup at 09:00 a.m. and drive through the city to view the
different attractions Addis has to offer after which you will go to Entoto
Park for lunch at Kuriftu and visit of the new multi-purpose park which
contains indoor and outdoor facilities where you will also witness the
spectacular view of Addis Abeba.

• Dinner: Christmas eve dinner at Taem Cultural Restaurant at Skylight Hotel

• Overnight at 4* Hotel

• Day 3: Friday, January 7, 2022, Ethiopian Christmas

• After breakfast, check-out from hotel

“End of the tour”

PRICE FOR GROUND SERVICE SERVICE EXCLUDED:

USD 440/per person on sharing basis • Any other expenses which are not mentioned
on price include section
USD 535/ per person for single occupancy

SERVICE INCLUDED:

• Ground transportation service including all
transfers

• 2 nights stay at a 4* Hotel
• Entrance fees according to the tour program
• Lunch, Dinner and Ethiopian cultural coffee

ceremony as per the itinerary
• English speaking local guide
• One liter of mineral water per person

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PMS IN FOCUS!

PMS is not a tool designed to punish employees at the end of the appraisal period;
rather, it is a tool for continuous staff development, performance improvement and
management!!
Performance Management System (PMS) is one of the most crucial HR and Management
functions and duties. PMS is as a user-friendly STAFF development and communication tool that
increases the positive relationship between employees and the management members.
All Management members at all levels should use the PMS system and log their individual employees’
performance related data (CPRs) on a regular and high-quality basis with the view to link it to each
employee’s productivity, motivation, professional or career training and development, performance
reward, grievance reduction and engagement in general. This regular communication tool helps
produce an objective and summarized evaluation at the end of the appraisal period.
Please note that you should also provide them quarterly performance feedback to show their
performance progress for the last 3 months period.
• Give ongoing feedback: Rather than waiting until the review period is over, be sure to give

feedback and coaching on a regular basis. This ensures the employee develops and helps
them reach their objectives.
• Reinforce: Make sure an employee maintains good performance with clear and continuous
communication and that is why we say BSC is a developmental tool rather than a punitive tool.

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HOLIDAY HOMECOMING!

There is no better place to spend the holiday Airlines as we have done so many so far.
than home, as home has an emotional Recently, during the first pandemic period of
connection with human nature. From the covid, ET has operated numerous repatriation
environmental physiology perspective, the flights to all sides of the world and has gotten
word “home” has a different connotational distinctive grants from different international
meaning. It encompasses people and places companies. Again, this is a great opportunity
with memories of childhood. A holiday is a to shine more at this commercial deal with
time when most lucky people strengthen their our great Ethiopian Diasporas and friends of
family and social bonds. It is also the time, Ethiopia.
that people build strong social bonds with
one another. How well are we prepared to showcase
our impeccable service at this time?
Typically, it is common in Ethiopia to see
people welcoming strangers and serving at As we are, pleasantly the first point of contact
home during holidays. This, I believe, is what and service provider, we ought to welcome
most people miss when they live aboard for our people and pass positive energy into their
various reasons. minds at all our service areas, with excellent
customer service practices. It is an asset that
Ethiopia has called its children to come home has a high impact on the successful growth of
for this year's Ethiopian Christmas (Genna) company in this hyper-competitive aviation
and Ethiopian Epiphany (Timiket). In industry. And yet again, it is our corporate
reaction to the call, over one million Ethiopian culture that we must show to the public.
Diasporas and friends of Ethiopia are expected Excellent customer service is all about a
to visit Ethiopia in January and celebrate the mindset, which begins with demonstrating a
holidays together in the homeland. humble- welcoming face at the service gates,
with a sense of sympathy for the customers
And yet, in response to the humble invitation inquires and demands. As we are the real
of the country, Ethiopian Airlines the largest brand ambassador of our beloved company,
Pan-African Airline has reacted quick and we should promote our service and product
laid its solid foundation to facilitate the flight through all the available networks and keep
service and welcome the visitors with the most its’ brand high.
extreme capacities at all its service zones.
“Great Ethiopian Home Coming” is a huge Tesfahun Leta
commercial campaign in which we, Ethiopian
staff must reflect the great Ethiopian Airlines Sr. Employee Engagement
services to the globe. This gives us an ample and Change Management
opportunity to show the extensive customer Officer.
service discipline and outstanding service to
the homecoming travelers. This perhaps may 23rd December 2021
not be a new marketing strategy for Ethiopian
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CABIN CREW WELLNESS ENGAGEMENT EVENT

This event is to promote healthy living and wellness and will run for a week from 6th December every day at
the Crew Briefing Room. There will be specialist there every day with a team from Inflight Services to share
information with the crew and ensure the sessions are interactive.

MRO ENGAGEMENT

Engine Maintenance Recognized best employees who consistently & relentlessly shined out in supporting the
Section with vehicle operation.

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POEM

Written for self!

Never ever feel like
You fall apart from the line,
It is when you start deep listen yourself

that you shine.
What is so deferent anyway
About that whatsoever line
Where the majority agree,
You can amend so long as you keep walking on your degree.
You can cross the whole circle.
Clockwise or anti-clockwise,
Life is full of lines which can be folded or molded,
To live your way is the greatest thing ended.
Never allow your thoughts get sucked by,
Your beginning is when & where you say goodbye.
Success comes to those, who only keep fighting hard
And you challenge the challenges on your own journey Yard,
Then you got to cultivate what grow inside!

By: Mrs. Genet Akele
Marketing Coordinator IOCC

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STAFF CORNER

የአየር መንገዳቸችንን ተፎካካሪነት አስጠብቀን ስኬታማ ለመሆን ምን ይጠበቅብናል

የአየር መንገዳችንን ተወዳዳሪነት ለመጠበቅ ከእኛ ምን ይጠበቃል?
በአቪዬሽን ኢንዱስትሪ ውስጥ በምንሰራበት ጊዜ እያንዳንዱ ሰራተኛ
በሥራ ላይ ንቁ ተሳትፎ እና ምርታማነትን ለመጨመር፣ የተቀመጡ ግቦችን
ለማሳካት፣ የግዜ ገደቦችን ለማሟላት፣ ጥራትን ለማስጠበቅ እና ደንበኞችን
ለማርካት ከፍተኛ ጠቀሜታ አለው። አዳዲስ ሀሳቦችን፣ ምርጥ ተሞክሮዎችን፣
አዳዲስ ስልቶችን እና አዳዲስ መዋቅሮችን ማምጣት አየር መንገዱን የበለጠ
ተወዳዳሪ ያደርገዋል።
ማንኛውም ሰራተኛ የእለት ተእለት ስራውን በቀላል መንገድ፣ ጊዜ ቆጣቢ፣
ወጪ ቆጣቢ እና ደህንነቱ በተጠበቀ መንገድ ማከናወን አለበት:: ቶማስ
ኤዲሰን እንደተናገረው፣ “ ለሁሉም ነገር የተሻለ መንገድ አለ!” ስለዚህ አሁን
ለምናደርገው ነገር የተሻለ መንገድ መፈለግ አለብን።
በኮቪድ-19 አስከፊ እውነታዎች፣ ነገሮችን በ360 ዲግሪ መመልከት፣
ክፍተቶችን መለየት፣ ያሉትን ሂደቶች ማሻሻል፣ ምርጥ ተሞክሮዎችን
መፈለግ፣ አዳዲስ ሀሳቦችን መፍጠር ፣ አዲስ ገቢ ማስገኛ እና አዳዲስ ምርቶች
እና አገልግሎቶችን ማዳበር ላይ ማተኮር አየር መንገዱን ወደፊት ለማራመድ
መንገዶች ናቸው።
እያንዳንዱ የስራ ክዋኔ ሂደቶችን መመርመር ተገቢ ነው። ይህም ክፍተቶችን
በቀላሉ ለመለየት እና የተሻሉ አዳዲስ የአሰራር ሂደቶችን ለማምጣት ይረዳል::
ያለውን የንግድ ሂደት መገምገም እና አየር መንገዱን ተጨማሪ ወጪ
የሚዳርጉ እና አሁን ካለው የአቪዬሽን ኢንዱስትሪ አሠራር ጋር የማይሄድ
የቆዩ ሂደቶችን መለየት።
አዳዲስ ሀሳቦችን እና ምርጥ ተሞክሮዎችን ለማምጣት እያንዳንዱን ሰራተኛ
ማሳተፍም ለአየር መንገዳችን ቀጣይነት ያለው እድገት በጣም አጋዥ
ነው። ሰራተኞችን ለሰሩት ጥሩ ስራ ማበረታታት፣ማመስገን፣ማስተዋወቅ
እና እውቅና መስጠት ለአየር መንገዱ ስኬት ተጨማሪ ማይል እንዲጓዙ
ያነሳሳቸዋል።

ዘማቹ ስንታየሁ
Senior Customer Service Officer II

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የኢትዮጲያ አየር መንገድ ከምስረታው ጀምሮ ወቅቱ የሚጠይቀዉን የአቬሽን ዕውቀትና
ቴክኖሎጂ ተጠቃሚ በመሆን ፈጣን እድገት እያስመዘገበ ይገኛል።
በተለይ በአሁኑ ወቅት ኮቪድ ባስከተለው ቀውስ ብዙ አየር መንገዶች ኢንደስትሪው ላይ
ያፈጠጠውን ችግር መቋቋም ባለመቻል ህልውናቸዉ አክትሞ ከገበያ ሲወጢ ይስተዋላል።
ሠራተኛውም የዚሁ ሰለባ በመሆን ችግር ውስጥ ይገኛል።
አየር መንገዳችን በበሳል የማኔጅመንት አመራር በመታገዝ አዳዲስ የገበያ እድሎች ላይ
በመስራት እንዲሁም የተለያዪ አዋጪ እቅዶችን በመንደፍ ከሚተጉ ሠራተኞች ጋር
ህልውናውን ከማስጠበቅ ባለፈ የእድገት መስመር ላይ በመገኘቱ ኩራታችን ነዉ።
ይህን እድገት ቀጣይነት እንዲኖረው አስተዋፆ ለማድረግ የሚከተሉትን ነጥቦች አነሳለሁ።
• እያንዳንዱ ዩኒት ውስጣዊ አሰራሩን (Internal process) ደግሞ በመፈተሽ

የማያስፈልጉ ወጭዎችን ማስወገድ መቻል።
• ሠራተኛው ወቅታዊ የሆነ የ aviation industry እንቅስቃሴ መረጃ እንዲያገኘ

በማድረግ የስራ አስተዋፆ በአዳዲስ ሀሳቦች ለመገንባት ተሳታፊ ማድረግ።
• የአገር ውስጥ በረራ እያደገና እየተስፋፋ እንዲሄድ ትኩረት መስጠት፣ የተለያዩ

ደንበኞችን የሚያቅፍ ተመጣጣኘ የጉዞ ዋጋ መንደፍ ፣የሀገር ዉስጥ ጎብኘዎችን
ለማፍራት ከሚመለከታቸው መንግስታዊ ሆነ የግል ተቋም ጋር በመስራት የጉዞ
ፖኬጅ ማቅረብ ።
• አዳዲስ መስመሮችን በመፈተሽ ወደ ገበያዉ በመግባት ተፎካካሪ መሆን።
• ከኮቪድ ስርጭት ጋር በተያያዘ ለደንበኞች ለጉዟቸው የሚያስፈልገውን መረጃና የሞያ
ድጋፍ በመስጠት ታማኘነትን ማረጋገጥ።

ሁላችንም ለምንወደው አየር መንገዳችን እድገት እንተጋለን !!!!
ሜሪ ለገሰ

ET-Holidays

ለአየር መንገዱ ተወዳዳሪነትና ስኬታማነት መደረግ አለበት ብዬ የማስበው፤
አየር መንገዱ ያካበተው ጠንካራ የስራ ባህል ለአንድ አላማና ስኬት በጋራ ተባብሮ መስራት፣
መልካም የስራ ስነምግባር እሴቶቹን አጠናክሮ መቀጠል ፣ የአየር መንገዱ ስኬት የኔም ስኬት
ነው በሚል የባለቤትነት ስሜት በመስራት በተፎካካሪዎች የማይቀዳ እውቀትና ክህሎትን
ለተተኪዎች በማስተላለፍ በፈተና የማይናጋ ለስኬትና ለውጤታማነት የሚያበቃን አዳዲስ
ሀሳቦችንና አሰራሮችን በመዘርጋት በመረዳዳትና በመተባበር ከሰራን ከመቼውም ጊዜ የበለጠ
መጠንከር ስኬቱንም በማስቀጠል ለራሳችንም ለአየር መንገዳችንም ብሎም የሀገራችን
ባለውለታዎች እንሆናለን፡፡

ጌታቸው አያሌው
SR HR Specialist

21

ET-Star ሰዐታት ጥበቃ ፤ ቀናትን ሲወልዱ
ሳምንታት ጥበቃ ፤ ወራትን ሲያነጉዱ
POEM አመታት ጥበቃ ፤ ዕድሜዬን ሲገምዱ
ጠብቄሽ ነበረ
ጠብቄሽ ነበረ
የማያልቅ ጥበቃ ፤ እልፍ ዝንተ አለም
ልቤን ከፋፍቼ አንቺን መቀበያ ፤ አይን ማባበያ
በፍቅር ሱባዔ መደረቢያው ሲያረጅ ፤ ኮት ሸሚዝ ሲነትብ
በአጿም ተግቼ በፍራት ትካዜ ፤ ትከሻ ቢጎብጥም
መምጫሽን ለማቅረብ እጠብቅሻለሁ ፤
አለመጠበቅን ልቤ ከቶ አይለምድም።
በዝናብ ጠፈጠፍ ፣በቁር ቅዝቃዜ
እየተንዘፈዘፍኩ በፍቅርሽ አባዜ 'ጠብቄሽ ነበረ ' አልልሽም እኔ
ጠብቄሽ ነበረ ዛሬም መጠበቅን ሲሻ ግራ ጎኔ።

በምሽት ጨረቃ ፤ በክዋክብት ድምቀት እስክንድር አለማየሁ
አንጋጥጬ ወደ ላይ ሰማየ ሰማያት Senior Employee Engagement & Change Management Officer
ጠብቄሽ ነበረ

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ET-Star

PAINTING

Abebe Arega
Sr. Graphics Designer I
Oil on canvas
80cm X 120cm

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ET-Star

MY CAMERA
Mr. Dawit Assefa
A/C inspector

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ET-Star

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ET-Star

ADDRESS

Group Employee Engagement and Change Management
Email ;- [email protected]
Telephone –251115178225/8725/4397

Organized by Group Employee Engagement and Change Management

www.ethiopianairlines.com
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