Ethiopian Ground service

ETHIOPIAN

GROUND SERVICE

Ethiopian Ground Services provides a ETHIOPIAN
comprehensive range of ground
handling services to international and GROUND SERVICE
regional passenger services as well as
cargo services for Ethiopian Airlines and
other scheduled and adhoc customer
airlines. Ethiopian Ground Services
provides quality service and aims to
satisfy its customers at all times.

ETHIOPIAN

GROUND SERVICE

Ethiopian Ground Services covers all Annually, Ethiopian Ground
aspects of ground services necessary Services serves more than seven
to handle arrival and departure million passengers and 200 tons of
processes of airlines in Addis Ababa cargo at the Addis Ababa airport
and domestic airports withmodern hub.
ground support equipment, highly
trained and committed staff.

ETHIOPIAN

GROUND SERVICE

PASSENGER SERVICES

Airport Ticketing Sales Desk Support Special Passenger
Ticket Sales and Reservation Disabled Passengers and VIPs
Arrival and Transfer Services Unaccompanied minors, and
Check-in Services other passengers with special
Baggage Check-In and through needs
check-In Specialized services with
Dedicated Passenger Services multilingual agents
Gate and Boarding Services
Lounge Services

ETHIOPIAN

GROUND SERVICE

RAMP SERVICES

Aircraft Loading and Unloading
Managing Ground support Equipment’s (GPU.ACU,ASU)
Aircraft Towing and Push Back
Line Maintenance Assistance

ETHIOPIAN

GROUND SERVICE

ETHIOPIAN Exceptional service to frequent
travelers and business class
GROUND SERVICE passengers by dedicating
carrousel for priority bags
BAGGAGE SERVICES Experienced staff at our
disposal tasked with giving best
Lost and Found: Baggage settlement Customer Service Recovery
Service
Effective Baggage Tracing Services by
using World Tracer and Dedicated
Experienced staff
Dedicated and Trained staff who give
Home Baggage Delivery Service on
Arrival and Transfer Services

ETHIOPIAN

GROUND SERVICE

GSE AND ULD MANAGEMENT

To ensure the safety and security of all cargo/baggage that is
accepted and loaded to the aircraft, we ensure that all our
personnel receive the relevant training and licenses to perform
safety and security functions.
Ensuring the maintenance activity related to GSE equipment
has done effectively and releasing of equipment’s to the
operation on time.

ETHIOPIAN

GROUND SERVICE

Monitoring effective preventive maintenance are done to
GSE/GTV and non-motorized equipment’s
Managing and controlling effective ULD circulation through
Champ ULD manager system.
Maintenance of containers at HUB

ETHIOPIAN AIRLINES GROUP

PASSANGER SERVICES

P.O.Box:1755 Addis Ababa, Ethiopia
Tel: +251116179900
Email: [email protected]
www.ethiopianairlines.com

ETHIOPIAN CARGO AND LOGISTICS SERVICES

P.O.Box:1755 Addis Ababa, Ethiopia
Tel: 251-1)517-89-07
https://cargo.ethiopianairlines.com/

ETHIOPIAN AVIATION ACADEMY AND MRO P.O.Box:1755 Addis Ababa, Ethiopia
Tel: (+251-11) 517 4016, (+251-11) 517 4013
Email: [email protected]
https://corporate.ethiopianairlines.com/eaa
https://corporate.ethiopianairlines.com/mro

ETHIOPIAN INFLIGHT CATERING SERVICES

P.O.Box:1755 Addis Ababa, Ethiopia
Tel: +251 115 17 8227
Email: [email protected]
https://corporate.ethiopianairlines.com/catering

ETHIOPIAN SKYLIGHT HOTEL ROOM TYPE
ETHIOPIAN AIRPORTS MILEAGE LEVEL PER NIGHT
MILEAGE LEVEL NIGHT FOR CORPORATE CLIENT

P.O.Box:1755 Addis Ababa, Ethiopia
Tel: +251116818181
Email: [email protected]
www.ethiopianskylighthotel.com

P.O.Box:1755 Addis Ababa, Ethiopia
Tel: +251115174050
www.ethiopian-airports.com

ETHIOPIAN GROUND SERVICES

P.O.Box:1755 Addis Ababa, Ethiopia
Tel: (251-11)-5178348
Email: [email protected]
https://corporate.ethiopianairlines.com/ground-service

OPERATING FLEET: 4 - Boeing B737 MAX (Grounded)
10- Boeing B737-700NG
12- Airbus A350-900XWB 23- Q400 Bombardier
19- Boeing B787-8 10 - Boeing B777-200LRF (cargo)
4- Boeing B787-9 2 Boeing B737-800F (Cargo)
4- Boeing B777-300ER
6- Boeing B777-200LR Total Operating Fleet: 116
6- Boeing B767-300ER
16- Boeing B737-800W

Ethiopian Cargo & Logistics Services gives airport-to-airport services by
stretching its wings to 127 destinations on freighter and passenger services.

On routes where we don’t have direct service we arrange connection flights
through our interline partners to give you a wider coverage.

TRAINING SCHOOL M Base Maintenance
Line Maintenance
Pilot Training School Engine Maintenance
Cabin Crew Training School R Component Maintenance
Commercial Training School Calibration Services
Aviation Maintenance Technician School Structure and Composite Maintenance
Leadership and Career Development Training School
O Engineering services
Aircraft striping and painting
Wire Harness Manufacturing

11 Refrigerated high lift trucks 4 non refrigerated high lift trucks
3 Refrigerated van 1 non refrigerated van and 1 Automobile
24 hrs operation, 100,000 meals /day

Standard Deluxe King Superior Suite Corner Suite Executive Suite Grand Suite Presidential Suite
200 300 500 600 700 900 1000
100 150 300 400 500 600 700

SERVICE Bar & Restaurant Massage
SPENDING ETB 2000 1000
MILEAGE LEVEL 200 Miles and part thereof 100 Miles and part thereof

Flights Departure and Arrive Flights ENJOY TRANSFER AMENITIES
Preparation Prohibited item Tax-Free Shop Hotel
Transport Prohibited item Shopping Lounge
Restaurant Relaxation(Care/Massage)
Terminal 1 Concourse Lounge
Terminal 2 Domestic Cultural performance TRANSIT TOURS
Information
Transfer Guide Course Introduction
Tour Reservation

PRODUCT AND SERVICE
Passenger
Ramp
Baggage
Operation support
GSE and ULD Management
other services

www.ethiopianairlines.com