CM/CSM Newsletter
Safety First • WHS Focus
• Top 10 Safety Issues reported • Injury Prevention – TRACA
update and barotrauma
prevention tips
Business Updates – you hear it first
• Update from Corporate • People – pulse survey results on
Communications CM/CSM
• NPS – positive highlights and • Promote Bravo
areas for improvement as per
the verbatims from survey • Feedback from Customer
Council
• Operational feedback (eg: need
to tidy after flight for the next
crew)
Opportunities
• Workday highlights of jobs that • EAP Manager Assist
may be advertised within the • Mental Health support
group (suitable for CM’s to
apply)
• Training feedback
• Ignite updates
Health and Wellbeing
• Recipe (shared from • Celebrating our achievements
management or CM/CSM) (shared by the team as to goals
achieved to inspire others)
• Lifestyle tips
Save the dates
• Upcoming meetings
• Social events
• Focus of the month – upselling
or warm welcome and fond
farewell etc
One Team • Celebrate some positive
feedback from CM/CSM’s
• Day in the Life (Ramp, Pilot, received from the CM Feedback
Engineer, Ground Staff, Crew forms
Planner etc)
• CM/CSM of the Quarter
• Leader profile