Jetstar Newsletter Newcastle September 2019

one team

NTL

Newsletter September, 2019

THIS MONTH'S NEWS Photo by Joe Hassell
AND UPDATES:
OTP & NPS
OTP & NPS
Meet Dave Henning On Time Performance

CCM to CPM OTP for Australian Domestic has increased from 67%
Reminders in July to 72% in August, brining us closer to our
EAP target of 78%.
WH&S
Net Promoter Score
Stellar Awards
Starkids NPS has increased from 13 in July to 20 in August, a
nice uplift taking us just one point shy of our NPS
Promotions target on 21.

consistently can do

MEET DAVE HENNING After Virgin, I spent some time in Africa
(MCC) working for an airline based in Lagos before
being offered a position looking after the
A little about me... Domestic and International crew operation
for Virgin Australia, based in SYD, which I did
Email: [email protected]  for 2-years.
Phone: 0451 002 778
II then headed back to London for 18 months
Originally from London in the UK I started working for Easyjet as their Country Manager
my career in aviation 32 years ago as a for Customer Experience before the
flight attendant for a European airline called opportunity to come and work for Jetstar
‘Dan Air’ I flew for them for a year before came up, where I’ve been for the past 5 and a
joining the relatively new company at the half years supporting the CPM team. I was
time, Virgin Atlantic Airways, operating as initially based in SYD for a few months
crew on their long-haul routes. I flew with before moving to QLD for 5 years, and now
them for 10-years working my way through back in NSW supporting both the SYD and
all ranks of crew before moving to a variety NTL bases as the Manger Cabin Crew, NSW.
of ground based management role within
the Customer Experience/Crew I’m really looking forward to getting to meet
Management remint, which I did for a you over the coming months and working
further 11-years. alongside Sachi and the rest of the Sydney
team in supporting you and the Customer
Experience division.

Photo by Joe Hassell

CCM to CPM (Crew Performance Manager)

The CCM role has had a change of job title. Sachi Wade is now known as the Crew
Performance Manager (CPM) . The role itself hasn’t changed all that much but allows Jetstar
to align itself more closely with the Qantas leadership structure.

Energetically Efficient

Important Reminders

Peta-Jayne is our Newcastle Uniform Ambassador,
feel free to contact her with any recommendations
or ideas.
Work day entries must be in first day back at work

Statutory declaration information must have name,
date, position, why you were sick and why you
couldn't get to the doctor
Christmas Party money is due by Friday 1st November
Jetstar will reimburse you the cost of the renewal
for your passport, however, we will not cover the
cost of photos, express delivery or any
other incidentals when renewing.

EmploAypmpeli nt Assistance Program (EAP)

Please remember we have Orla from Converge International is onsite throughout October
for anyone who would like a confidential EAP support chat. Orla will be here on the
following dates from 1100-1430;

Wednesday 16th Oct Friday 18th Oct Wednesday 23rd Oct Friday 25th Oct

OWN THE BUSINESS, BE COST CONSCIOUS, TIMELY PROBLEM
SOLVING, INNOVATIVE

SAFE AND RESPONSIBLE

WE WANT YOU

Passionate about Health, Safety & Wellbeing?

Ever thought of becoming an WHS Representative for the
Newcastle Base…now is your time!

We are looking for a Cabin Crew Member and a Cabin Manager
to fulfil this role. You will be part of the exciting Health and
Safety Team who meet every second month in Newcastle and
will be joining the lovely and hardworking WHS team of Maddy
Feenstra, who need your support. If this sounds like you please
email Sachi Wade with your interest prior to Friday 11 October
2019. Email: [email protected]

Stellar Awards Congratulations

We take great please in presenting Samantha
Donaldson, Amanda O'Callaghan, Megan Hines,
Shelby Strong and Deb Harrison with our
monthly Stellar award. Each of you have
demonstrated a tremendous commitment to
Jetstar's brand values.

15 Years Of Service

Jetstar Newcastle would like to congratulate
Timm Pearce on achieving 15 years of service,
we know that he has worked hard for this
accomplishment and we truely appreciate his
dedication.

genuinely care

Star Kids Day - Raffle

Wednesday, 13th November 2019

Across the business and have some exciting activities planned.

There will be a business-wide StarKids raffle running in the weeks leading up to StarKids Day,
which will be drawn on November 13th (approx. 11am) on Jetstream.

The raffle has some awesome prizes up for grabs including: 

Flights + 3 nights in Bali
Flights + 3 nights in Launceston
2x Falls Festival Tickets in Lorne
$200 PayPal Digital Store Voucher
Frank Body Gift Pack
2x bottles of Chandon 

Ticket price: $2 each or 3 for $5 

Tickets can be paid for in cash, by donating to the StarKids bank account below or
on starkids.jetstar.com. Please show a screenshot of payment to Chris, Emma or Luci
to ensure you get your tickets in this fantastic raffle.

BSB: 013423
Account Number: 310734464

There will also be some merchandise for sale on the day:
T-shirts: Gold coin donation
Water Bottles: $10ea 

STARKIDS PROVIDES CLEAN DRINKING WATER, BASIC
HEALTHCARE AND AGRICULTURAL TRAINING IN A NUMBER OF
JETSTAR’S DESTINATIONS

genuinely care

passionate about enjoyment

15% OFF RUNNING BARE

Enter the code jetstarcrew at checkout to redeem,
online only, valid until 31/10/2019.

SAVE THE DATE

FRIDAY 29th NOVEMBER

SELL to WIN

Sell "The Good Crisp Company" crisps to enter.
WIN a $250 Westfield Voucher
Inflight only
Promotion ends 31 Oct 2019
For more information refer to CSU

CELEBRATE SUCCESS, BE YOURSELF, ENJOY WHAT YOU DO, LIVE
THE VALUES