Guest service directory

INFORMATION & HOTEL SERVICES

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A heartfelt welcome from all of us at Centra by Centara Phu Pano Resort Krabi

Krabi is one of Thailand’s most stunning destinations, offers some of kingdom’s most striking scenery
where verdant interiors meet turquoise water. And where nature trails and limestone island from
natural attractions abound.

Designed as a cluster of buildings with contemporary décor, Centra by Centara Phu Pano Resort Krabi
features 158 guestrooms. All offer free Wi-Fi and ample living space from 24–49 square metres with
the options of garden or pool and limestone mountain view.

Enjoy your days in our property with an outdoor swimming pool, located on the first floor facing
stunning limestone mountain. Keep yourself fit in our CenFit, suitable exercise machines equipped
fitness centre on the same floor or plan your days out with various excursion trips where our
concierge desk on the ground floor is more than happy to assist.

Mix Bistro is also located on the first floor next to the swimming pool with relaxing view of tropical
setting, our all-day dining restaurant servers succulent Thai, Asian and international fusion dishes.
Either leisure or business purpose, we offer Rama a 160 square metres ballroom or Hanuman breakout
room for smaller groups.

We always aim to exceed your expectation and will endeavor to make your stay with us, an enjoyable
one. I hope you enjoy your stay with us, should you require any further assistance, please do not
hesitate to contact me, or any of my colleagues.

Yours Sincerely,

Dechanont Wangthong
General Manager

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A

AIR CONDITIONING
All guest rooms are air-conditioned and equipped with individual thermostat control.

AIRLINE INFORMATION & CONFIRMATION
For airline reservation and flight confirmation, please contact our Front Desk. Extension 0.

AIRPORT TRANSFER
You may reserve your transportation to the airport in advance by contacting our Front Desk. Extension 0.

AIRPORT TAXES
Passenger service tax for all domestic and international flights is included in the price of your ticket.
Please contact the Front Desk for detail information. Extension 0.

B

BABYSITTING
To ensure a babysitter is available and to avoid any disappointment, please contact our Front Desk Agent
at least 48 hours in advance. Extension 0.

BAGGAGE SERVICE
Our Front Desk Agent will be pleased to assist you for any collecting, storing and retrieving of your luggage.
Extension 0.

BANQUET FACILITIES
We have banqueting facilities specially designed to adapt to your specific needs. For further information
and inspections, please contact our Front Desk Agent or Food and Beverage Department. Extension 0 or 3.

BUSINESS CENTRE
All Business Centre services are available through the Front Desk located in the main lobby. Extension 0.

C

CALL / MESSAGE SERVICES
If you are leaving your room but expecting a call or message, please advise our Front Desk Agent where you
can be located in the Resort. Your call or message can be forwarded to you at any location within the Resort.
For unexpected calls or messages, your messages will be sent to your room through our Front Desk Agent.
Extension 0.

CASHIER
Our Cashier is located at the Front Desk in the main Lobby. Extension 0.

CHECK-IN
Our official check-in time is 15.00 hrs. If you are arriving early, our restaurants and fitness centre are available
to use while you are waiting. However we will do our best to have your room ready. If you would like to
guarantee early check-in before 15.00 hrs., the cost is one extra night’s charge. Extension 0.

CHECK-OUT
Check-out time is at noon 12.00 hrs. Please contact our Front Desk if you require a late check-out.
If you would like to guarantee a late check-out, a charge equivalent to 50 percent of your room rate will
apply for departures prior to 18.00 hrs. After 18.00 hrs. a charge equivalent to an extra night will apply.
Extension 0.

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COMPUTER
Should you need any assistance with regards to the operation of your personal computer in the room, please
do not hesitate to contact our Front Desk Agent for assistance. Extension 0.

CONCIERGE
For any enquiries, transportation needs, air tickets, tour information and assistance on local events and
information, please contact our Front Desk Agent at the main Lobby. Extension 0.

CONSULATES AND EMBASSIES
Our Front Desk Agent will be pleased to assist you with all your enquiries. Please also refer to our telephone
directory under Embassies.

CREDIT CARDS
Centra by Centara Phu Pano Resort Krabi honours the following credit and debit cards: Visa, MasterCard,
American Express and JCB. Please note that the Resort does not accept personal cheques.

CRIB/COT
Cribs are available free of charge.

CURRENCY EXCHANGE
Foreign currency can be exchanged into Thai Baht at the Cashier counter, located at the main Lobby. Extension 0.

D

DOCTOR & DENTIST
If you require the services of a Doctor or Dentist, kindly contact our Front Desk Agent. Extension 0.

DRESS CODE
In order to maintain an agreeable ambience in our restaurants and bars, we ask all our guests to wear,
at minimum, neat casual attire when dining.

DO NOT DISTURB
We respect the privacy of our guests and we will not disturb you if the “Do not disturb” sign is placed on
your door knob.

DRINKING WATER
In Thailand tap water is not suitable for drinking. Complimentary bottled water is available in your room.
You can also buy mineral water from our bars and restaurants.

E

EMERGENCY
Emergency evacuation instructions are located on the back of your room door. Please refer to the
“Emergency and Security” section in this directory for instructions and information about safekeeping
of your valuables. Extension 0.

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F

FACSIMILE
A facsimile service is available at the Front Desk. Extension 0.

FIRE EVACUATION
All our guest rooms are equipped with smoke detectors. Should you notice a fire, please contact our Front
Desk Agent and give details of the location, or activate the alarm button located in the guest room corridors
and public area corridors. In the event of a fire please do not use the elevators. Please familiarize yourself with
the closest fire exits to you, which are marked on the map on the back of your room entrance door.
Extension 0.

FITNESS CENTRE
The Fitness Centre is located on first floor. Full facilities are available including a fully equipped gym.
Opening hours are from 06.00–21.00 hrs. Extension 3.

FLORIST
Our in-house florist is available should you require a flower arrangement for any occasion.
Please contact our Call Centre for further information. Extension 0.

G

GUEST SERVICES
For your convenience, our Front Desk Agent will be able to assist you with any request you may have.

H

HOUSEKEEPING
Housekeeping services are available 24 hours a day. Extension 0.

HOTEL RESERVATIONS
Please contact our Front Desk Agent for any forward booking requests you may have in any of our other
Centara Hotels & Resorts properties located throughout Thailand and overseas. Extension 0.

I

ICE DELIVERY
Please contact our In-Room Dining. Extension 3.

INTERNATIONAL DIRECT DIALING (IDD)
International Direct Dialing (IDD) is available from the telephone in your room. A list of all major country
area codes are provided under the “Telephone Directory” section of this directory. IDD calls are 3 minutes
minimum charge. All charges for IDD calls will be registered on your room account. To place your call, dial
“9” followed by the international code “001”, country code, area code and the number you wish to call. For
any inquiries or assistance, please contact our Call Centre. Extension 0.

IN-ROOM DINING
In-Room Dining is available 06.30–22.00 hrs. daily. Extension 3.

INTERNET ACCESS
The hotel is covered by Wi-Fi Internet connection. Please contact Front Desk to have more information.
Extension 0.

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K

KEYS
For your security, your room key card is programmed exclusively for your room. Should you misplace your
key card, please contact our Front Desk to arrange a replacement. Extension 0.

L

LAUNDRY, DRY CLEANING & PRESSING
Laundry, Dry Cleaning and Pressing services are available 24 hours a day for normal delivery service.
Please fill in the Laundry Form located in your wardrobe and dial 0 for our Front Desk Agent to organize
collection. Items handed in before 10.00 hrs. will be returned on the same day. Items handed in after
10.00 hrs. will be returned the next day. Extension 0.

LOCAL CALLS
Dial “9” for a connection to an outside line. All local calls are subject to the current prevailing rate and are
automatically billed to your account. Extension 0.

LOST & FOUND
Our Front Desk Agent will offer you the assistance in tracing your lost property. Extension 0.

M

MAINTENANCE
Should you experience any problems in your room during your stay, please contact our
Front Desk Agent. Extension 0.

MANAGER ON DUTY
Our Manager on Duty is available 24-hrs a day should you require assistance. To contact our Manager on
Duty, please call our Front Desk Agent. Extension 0.

N

NON-SMOKING ROOMS AND FACILITIES
All guest rooms are non-smoking including smoking floor. Ashtrays can be arranged through our Front
Desk Agent as smoking is permitted on the balconies only. All indoor public areas including the Lobby and
restaurants are non-smoking as per Thai Law.

P

PACKAGING / MAILING SERVICES
Mailing or shipping of articles and parcels, locally and overseas, can be arranged through our
Front Desk Agent. Extension 0.

PARKING
Centra by Centara Phu Pano Resort Krabi provides complimentary parking services for registered hotel guests only.

PETS
Please note that pets of any kind are not permitted on the Resort premises.

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PHOTOCOPYING SERVICES
For photocopying services please contact our Front Desk Agent at the lobby. Extension 0.

POWER SUPPLY / ADAPTORS
220 / 240 volts is used throughout the Resort. Transformers and adaptors are available upon request
through our Housekeeping department. Extension 0.

R

RELIGIOUS CEREMONIES SERVICES
Please call our Front Desk Agent for details of Public Religious Ceremonies and times of services available
here in Aonang / Krabi Town. Extension 0.

RESTAURANTS & BARS / RESTAURANT RESERVATIONS
For information on our selection of restaurants and bars, please refer to the “Restaurants and Bars” section
of this Guest Services Directory. If you wish to make a reservation, please contact our Restaurant Reservation
Centre. Extension 0.

S

SAFE DEPOSIT BOXES
All rooms and suites are equipped with personal electronic safes for your convenience. Please ensure your
valuables are placed in the safe as the Resort will not be responsible for any loss of valuables in your room.

SECRETARIAL SERVICES
Secretarial services can be arranged through Front Desk located in the Main Lobby. Extension 0.

SECURITY
Centra by Centara Phu Pano Resort Krabi security personnel maintain 24 hours surveillance. However, we
encourage guests to double-lock and use the door peephole prior to opening your door. If any matters
of concern arise, please contact our Front Desk Agent. Extension 0.

SIGHTSEEING
Tours and private arrangements can be made through our Front Desk located in the Main Lobby. Extension 0.

SUNBEDS
For the convenience of all guests, we do not offer a sun bed reservation service. Sun beds are available on
first come first served basis. We strongly recommend that guests do not leave belongings unattended on
sun beds or side tables.

SWIMMING POOL
Swimming and the use of the water activities are at your own risk and children must be under parental
supervision at all times.

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T

TAXIS
We would recommend you to use our Front Desk to arrange all of your transport needs. If you choose to use
an outside taxi service, it is advisable to negotiate the rate beforehand to avoid any confusion. All transport
supplied by the hotel is covered by insurance. Please contact the Front Desk at the lobby. Extension 0.

TELEVISION
Your television set is controlled from the hand-held remote control. For details of the available services
and channels please refer to the ‘In-Room Entertainment Guide’ section of this Guest Services Directory.

TRANSPORTATION
Centra by Centara Phu Pano Resort Krabi has a range of transportation options available to suit your needs,
from airport transfers to chauffeur driven cars. For further details, please contact our Front Desk. Extension 0.

U

UMBRELLAS
In the event of inclement weather, umbrellas are located in the wardrobe in your room.

V

VISITORS
For the safety and protection of all guests, visitors are not permitted in the hotel rooms overnight unless
they first register at the reception desk (a supplemental charge will be applied).

W

WAKE-UP CALLS
Please contact our Front Desk Agent to arrange a wake-up call. Extension 0.

WHEELCHAIR
If you require the use of a wheelchair, please contact our Front Desk Agent. Extension 0.

MEETING & BUSINESS

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MEET AND UNITE

Centra by Centara Phu Pano Resort Krabi is perfect venue for meeting and incentive groups, offering “Rama”,
fully-equipped meeting room located on the ground floor with a maximum capacity of 160 seated
theatre-style. High ceiling, soothing colours and electric décor make the ballroom suitable for wedding
receptions.
Together with “Hanuman” breakout room located on the first floor with all meeting facilities supply, sensory
meeting experiences and innovative catering options will enhance any event.

Venue Location Area Size Ceiling Classroom Theatre Banquet Cocktails Cabaret U
(m2) (m x m)
(m) (pax) (pax) (pax) (pax) shape

Hanuman First floor 37 5.25 x 7.25 2.7 - -- - - 14

Rama Ground 160 15.2 x 11.2 5.9 110 160 108 150 54 60
floor

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IN-ROOM DINING MENU THB
300
Breakfast is served from 6:30 am. to 10:30 am.
350
CONTINENTAL BREAKFAST
ÅÊÃʼԧÝÊÕ³³»ÖÐ ¼´ 㫏旮⺷㖑梸 250
AMERICAN BREAKFAST
ÅÊÃʼԧÊÝ Õ³³ÅÔº¼ Ì ɲ 伶⺷㖑梸
ASIAN BREAKFAST
ÅÊÃʼԧÝÊÕ³³ÔÅÔ§»Í ² ᷕ⺷㖑梸

PLEASE SELECT THE ITEMS YOU DESIRE (ONLY FOR CONTINENTAL & AMERICAN BREAKFAST)

 ¼Ð®ÊÔ¾ÅÏ  ¼Ê» Ê¼ÅÊÃʼ ÂĻÊüɳÅÊÃʼԧÊÝ Õ³³»ÐÖ¼´ Õ¾È ÅÊÃʼԧÊÝ Õ³³ÅÔº¼Ì É²
実ὅ䄏╄⤥䁡徱ġĩṭ㫏旮⺷⍲伶⺷Ī

Your Choice of One Juice and Yoghurt:

Ô¾ÅÏ  ²ÊĻÝ µ¾ØºÝ Õ¾È Ö»Ô ¼Ì ijà Å»ÊÜ ¦¾È §²IJÌ ぐ⎗徱㊑ᶨ䥵㝄㯩⍲愠⤞

Orange ²ÝĻÊÂݺ 㨁㯩 Pineapple ²ÊĻÝ Â³É ´È¼IJ 㲊叅㯩

Plain Yoghurt ֻԠ̼ijà ¼Â±¼¼º§Êij Ì ⍇␛愠⤞ Fruit Yoghurt ֻԠ̼ijà ¼Âµ¾ØºÝ 㯜㝄愠⤞

Your Choice of Three Bakery Items:

Ô¾ÏÅ ¡²º´É¦ §²IJÌ ぐ⎗ẍ徱㊑ᶱ䥵朊⊭

White Toast Browned Toast Croissant Danish Muffin

¡²º´É¦¡ÊÀ 䘥⎸⎠ġġġġġġġ¡²º´É¦±É©·§Ï ℐ湎⎸⎠ġġġġġ£¼ÉÀ¨Å¦ij à ⎗株ġġġġġġġġġġÔIJ²Ì§ ᷡ湎朊⊭ġġġġġġġġġġġºÉ¸¸²Ì 䍃剔
With

Butter Marmalade Jam Strawberry Jam Honey

Ô²» 㨁㯩ġġġġġġġġġġġġġġġġġġġġġġÕ»ºÂºÝ 㨀⫸㝄愙ġġġġġġġġġġġġġġġÕ»ºÂij¼ÅԳż¼à ÍÜ 勱医㝄愙ġġġġġġġ²ÊÝĻ µÎ¦Ý 嚪囄

Tropical Selection of Seasonal Fresh Fruits:

Ô¾ÅÏ  µ¾ØºÝijʺ½IJ Ñ ʾ 䂕ⷎ㕘汄㯜㝄

Watermelon Pineapple Cantaloupe Dragon Fruit Papaya

Õij¦Öº 大䒄ġġġġġġġġġġġġġġġġġġÂ³É ´È¼IJ 㲊叅ġġġġġġġġġġġġġġġġġġġġġÕ£²ijʾ´Ñ ⑰⭮䒄ġġġġġÕ ÀÝ ºÉ¦ ¼ 䀓潁㝄ġġġġġġġġġġºÈ¾È Å 㛐䒄ġ

Select one from a choice of freshly brewed:

Ô¾ÏÅ Ô£¼ÏÜŦIJÏܺ §²ÌIJ 実徱㊑ᶨ㟟椖⑩

Coffee Tea Fresh Milk

 ÊÕ¸ ␾┉ġġġġġġġġġġġġġġġġġġġ§Ê 勞ġġġġġġġġġġġġġġġġġġġġġġġġġġġġġġġġ²ºÂIJ 䈃⤞

All price are NET and inclusive of service charge and local tax

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IN-ROOM DINING MENU

Breakfast is served from 6:30 am. to 10:30 am.

THB

ADDITIONAL
for american breakfast
Ô¾ÏÅ ¼Ê» Ê¼ÅÊÃʼԷºÜÌ ÔijºÌ ÂÊüɳÅÊÃʼԧÊÝ Õ³³ÅÔº¼Ì ²É ⤪䁡徱伶⺷㖑梸炻実≈徱ᶳ㕡㕁䎮

Two Eggs:

Fried Scrambled Poached Boiled

Ø¡IJÜ ÊÀ ⣒旛噳ġġġġġġġġġġġġġØ¡Ü£² 䀺噳ġġġġġġġġġġġġġġġġġġġġġġġġġġØ¡IJÜ ÊÀ²ĻÊÝ 㯜㲊噳ġġġġġġġġØ¡ijÜ Ýº 㯜䄖噳

Omelette stuffing choices: Tomato / Onion / Mushroom / Cheese
Ø¡ÔÜ Ķ»Í À¶¼¦ÜÉ Ô¾ÏÅ ×ÂÜØÂÝijÊÜ ¦ Ú ºÈÔ¡ÏÅÔ°Ĺ ÃÉÀÃź×é Ü ÔÃÛIJ §ÍÂ
㫏⥮噳ġĩ⎗徱㊑ẍᶳ惵㕁ĪĻġ䔒劬ˣ㲳吙ˣ喹厘ˣ崟⎠

Served with your choice of:

Chicken Ham Pork Bacon Pork Sausage Chicken Sausage

Õƺؠ Ü 淉倱䀓儧ġġġġġġġġġÔ³£Å²ÃºÑ 䋒倱➡㟡ġġġġġġġġġġġġØÂ Ý ¼Å ÃºÑ 䋒倱楁偈ġġġġġġġġġØÂ Ý ¼Å Ø Ü 淉倱楁偈

ASIAN BREAKFAST
ÅÊÃʼԧÊÝ Õ³³ÔÅÔ§»Í ² ᷕ⺷㖑梸

Congee with your choice of:

実徱㊑ẍᶳ倱䰣ㆾ㴟汄㏕惵ぐ䘬䱍⑩

Pork Chicken Shrimps Fish Seafood

¡ÊÝ ÀijºÝ ÃºÑ 䋒倱ġġġġġġġġġġġġ¡ÊÝ ÀijºÝ Ø  Ü 淉倱ġġġġġġġġġġġġġġġġġġġ¡ÊÝ ÀijºÝ  Ý¦Ð 嘦ġġġġġġġġġġġġġġġġġġġġġġġġġ¡ÊÝ Àijݺ´¾Ê 氤ġġġġġġ¡ÊÝ ÀijºÝ ´¾Ê 㴟汄

2 Boiled Eggs
Ø¡ÜijºÝ ¸Å¦ 㯜䄖噳᷌栿

Mixed Fresh Fruits
µ¾ØºÝ¼Àºijʺ½IJ Ñ ʾ 交⎰㯜㝄

Coffee or Tea
 ÊÕ¸ üÅÏ §Ê ␾┉ㆾ勞

All price are NET and inclusive of service charge and local tax

TELEPHONE SERVICES

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TELEPHONE SERVICES

HOW TO DIAL AN IDD CALL
The following steps are to connect to an International Telephone number when making an IDD call:

1 Dial ‘9’ for an outside line and wait for a dial tone
2 Enter access code ‘001’
3 Enter destination country code
4 Enter area code
5 Enter telephone number

TO IDD DESTINATIONS
Information relating to individual destinations to which IDD services are available is included in this Guide
for your convenience. For any assistance, please contact Front Desk Agent.

TO NON-IDD DESTINATIONS
Calls to destinations not listed in the IDD service, reverse charge calls, and international telephone calls can
be made with the assistance of a telecommunication operator at the International Telephone Exchange.
Please contact our Front Desk Agent for assistance.

NOTE
For international calls made via our hotel, a minimum charge of 3 minutes, plus subsequent minutes (if any),
will apply. A surcharge applies for operator-assisted collect calls, or Home Direct Service Calls.

HOTEL INFORMATION SERVICES

Address: 879 Moo 2 Tambol Ao-Nang, Amphur Muang, Krabi 81180, Thailand

Hotel number: +66 (0) 7560 7888-9

Fax number: +66 (0) 7560 7890

Email address: [email protected]

Website: centrahotelsresort.com/centra/cpp

Front Desk Agent: Dial ‘0’
Room to room
For local calls Dial room number
For IDD calls
Internet connection: Dial 9 + area code + number

Dial 9 + 001 + country code + area code + number

Hi - speed internet access is available in all rooms and Wi-Fi in all public areas,
meeting rooms and guest rooms.

GENERAL CITY INFORMATION Inf

Place Name Telephone No.
Muang Krabi District Office 075 623 411
Krabi Police Station 075 702 078
Fire Station 199, 075 611 111
Aonang Post Office 075 695 480, 075 695 124
Provincial Waterworks Authority 075 611 354
Provincial Electricity Authority 075 611 158
Krabi Provincial Telephone Organization 075 611 234
Krabi Bus Station 075 663 503
Krabi Municipality Office 075 611 111
Krabi Immigration Office 075 611 097
Krabi Public Relations Office 075 612 611
Telephone Directory Service 1133
Tourist Police 1155
Highway Police 1193
Police Hotline 191

HOSPITAL NUMBERS Telephone No.
075 611 227
Hospital Name 075 626 555
Krabi Hospital 075 632 045
Krabi Nakharin International Hospital
Jariyatham Ruampat Krabi Hospital

EMBASSY NUMBERS Inf

COUNTRY NUMBER

Argentina 02 259 0401, 02 259 9198
Armenia 02 261 8477-8
Australia 02 344 6300
Austria 02 303 6057-9
Bangladesh 02 392 6437-8
Belgium 02 679 5460-4
Bhutan 02 274 4701-2
Brazil 02 679 8567
Brunei 02 714 7395, 02 204 1476-9
Bulgaria 02 627 3872-3
Cambodia 02 254 6630, 02 253 7967
Canada 02 636 0560, 02 636 0540
Chile 02 260 3870
China 02 245 7043-4
Costa Rica 02 651 4480-7
Croatia 02 238 5112
Cuba Consulate 02 391 9673-4, 02 381 2592-3
Czech Republic 02 255 3027 Visa 02 255 5060
Cyprus 02 261 8408-9
Denmark 02 343 1100
Dominican Republic 02 933 5686, 02 933 6336
Ecuador 02 295 1991 ext 343
Egypt 02 262 0236, 02 661 7184
Estonia 02 690 3779
Ethiopia 02 583 3993, 02 583 5995
European Union 02 2559100-1, 02 255 9106
Finland 02 256 9306-9, 02 256 9511
France 02 657 5100
Germany 02 287 9000
Greece 02 679 1462
Hungary 02 661 1150-2
India 02 258 0300-5
Indonesia 02 252 3135-40, 02 252 3180
Iran 02 259 0611-3, 02 258 9322
Iraq 02 278 5335-7
Israel 02 204 9200
Italy 02 285 4090-3

EMBASSY NUMBERS Inf

COUNTRY NUMBER

Japan 02 696 3000, 02 207 8500
Jordan 02 391 7142
Kazakhstan 02 234 6365-6
Kenya 02 712 5721, 02 185 3682-3
Korea (North) 02 319 2989
Korea (South) 02 247 7537-39
Kuwait 02 636 7461-3
Laos 02 539 6667, 02 539 6679
Latvia 02 237 3585-8, 02 266 4565
Liberia 02 290 0125 ext. 7135
Luxembourg 02 260 4838-40
Madagascar 02 634 5838
Malaysia 02 679 2190-9
Mali 02 254 1490-7
Malta Consulate 02 234 9729
Mexico 02 285 0995
Monaco 02 662 3023-6
Mongolia 02 278 5792-3
Morocco 02 653 2444-6
Myanmar 02 233 2237, 02 234 0278
Nepal 02 390 2280, 02 391 7240
Netherlands 02 309 5200
Nicaragua 02 262 0975
Nigeria 02 711 3076-8
Norway 02 204 6500
Oman 02 639 9380-2
Pakistan 02 253 0288-9
Panama 02 237 9008-9
Peru 02 260 6245, 02 260 6243
Philippines 02 259 0139-40, 02 258 5401
Poland 02 645 0367-9
Portugal 02 234 2123, 02 234 0372
Qatar 02 660 1111
Romania 02 617 1551
Russia 02 268 1169, 02 234 9824
Saudi Arabia 02 639 2999
Serbia Montenegro 02 391 9091

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EMBASSY NUMBERS NUMBER

COUNTRY 02 286 2111
02 677 3445-6
Singapore 02 234 2481, 02 234 7637
Slovakia 02 361 9111-5
Slovenia 02 685 3500
Solomon Islands 02 661 8284-7
South Africa 02 261 1934-5, 02 261 1938
Spain 02 259 7981
Sri Lanka 02 263 7200
Suriname 02 253 0156-60
Sweden 02 251 4517, 02 255 9271-2
Switzerland 02 670 0200-1
Syria 02 939 9115-8
Taiwan 02 692 5071-2
Tanzania 02 274 7262-3
Tunisia 02 685 3215-6
Turkey 02 639 9820-4
Ukraine 02 305 8333
United Arab Emirates 02 205 4000
United Kingdom 02 225 3718-9
United States of America 02 712 8883
Uruguay 02 212 5853-4
Uzbekistan 02 251 7202, 02 251 5835
Vatican City 02 713 7670-30
Vietnam
Yemen NUMBER

CONSULATES IN BANGKOK 02 303 6057-9
02 344 6300
Austria 02 256 9306-9
Australia 02 657 5100
Finland 02 287 9000
France 02 285 4090-3
Germany 02 263 7200
Italy 02 205 400
Sweden
United States of America

USEFUL INFORMATION

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USEFUL INFORMATION

Dear Valued Guest,

Welcome to Thailand!

Thailand is predominantly Buddhist, so many of the customs and traditions in Thai culture are based on
Buddhist values except in the Deep South of the country where many people are Muslim.

The country is famously known as the “Land of Smiles” because of the cheerful nature of its people. However
foreigners should be aware of some simple customs and etiquette as well as certain comments or actions which
should always be avoided. As you have just arrived we would like to take this opportunity to offer you the
following information of Thailand’s ‘Do’s and Dont’s to help you to have a more pleasant stay.

Thailand Do’s

Do say “Sawasdee Krab” for men or “Sawasdee Ka” for women when greeting Thai people.
Do greet but instead of shaking hands press the palms of your hands in a prayer-like gesture called ‘Wai’.

Generally a younger person should ‘Wai’ an older person, who will then return it.
Do use “Khun” as the honorific title before a person’s first name.
Do dress appropriately when visiting temples and religious sites.
Do respect all Buddha images and always treat any image of a Buddha and Buddhist monks with extreme respect.
Do always ask for permission before taking pictures of anyone.
Do avoid kissing or hugging in public.
Do remove shoes before entering a Thai home.
Do try to learn a couple of Thai words and phrases.

Thailand Don’ts!

Don’t express negative opinions about the King or any member of the Royal Family. Thai people have utmost
respect for the Thai monarchy. The King is very highly regarded, almost universally, as evidenced by his
pictures displayed everywhere.

Don’t point anything or anyone with your feet, hold doors open with your feet, point your feet to the Buddha
images and or touch monks.

Don’t get involved with drugs. Penalties are very severe from ten years up to the death penalty for trafficking.
Don’t touch a Thai person on the head.

Best regards,

The Management

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Thai Phrases

Below is a selection of everyday Thai words and phrases for tourists to know. In general Thais do speak
adequate English but appreciate it when foreigners can speak a word or two in Thai.

Thais place an enormous importance on being polite and having an easy going personality “Jai Yen”
(cool heart). It is considered polite to end a phrase with the word “Khrap”, for a male speaker, and “Kha”,
for a female speaker. Therefore “Thank you” would be - “Kop Khun Khrap”, for a man and “Kop Khun Kha”,
for a woman.

Conversing in Thai also requires one additional skill which is easily learned. Smiling while communicating
is Thai culture and opens doors to hearts. Below is a list of common Thai phrases which might be useful
during your stay in the Kingdom.

Yes Chai Krap / Kha
No Mai chai
Please Ga – Ru – Na
Thank you Kop Khun
Hello / Good bye Sa – Wad – Dee / La Gon
How are you? Sa – Bai Dee Mai?
I’m fine, thanks Sa – Bai Dee Kop Khun
Pardon Ah – Rai Na
Sorry / Excuse me Kor Thod
How much? Thao Rai?
Do you understand? Kao Jai Mai?
I understand Kao Jai
I don’t understand Mai Kao Jai
I’m lost Lohng Thang
Do you have food that isn’t spicy? Mee Aa – Haan Mai Ped Mai?
I (Male) Pohm
I (Female) Di – Chan
You Khun
He / She Khao
We Rao
Where? Thee Nai?
How? Yang Ngai?
When? Muea Rai?
Why? Tham Mai?
Which? Un Nai?
Where is? Yoo Thee Nai?
I’m hungry Hew
I’m thirsty Hew Nam
Where is the Centara Hotel? Rong – Ram Centara Yoo Thee Nai?

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Krabi Province:
is located 814 kms. From Bangkok along Highway No.4 via Phetchahuri, Prachuap Kiri Khan, Chumphon,
Ranong and Phangnga. Five kilometers before the town, the highway runs parallel to Krabi River featuring
the very beautiful scenery of a river flowing between two mountain ranges.

Krabi is located on the coastline of the Indian Ocean bordering Amphuer Phra Saeng of Surat Thani and Tap
Put of Phangnga to the north, Trang and the Andaman Sea to the south, Nakhon Si Thammarat and Trang to
the east, Phangnga and the Andaman Sea to the west.

It occupies an area of 4,708 square kilometers, administratively divided into 8 Amphuers or districts: Muang,
Ao Luk, Khao Phamom, Khlong Thorm, Ko Lanta, Plai Phraya, Lam Thap and Nua Khlong.

The general geographic condition consists of mountains, hills, plains and more than 130 small islands off the
coast. The still pristine jungles Include white mangrove and mangrove forests. The soil is mostly sandy Clay
and rich loam, perfect for rubber, palm, cashew nut, coffee and Coconut plantations.

Local Surroundings:
Phi Phi Island, approximately 1 hour by speed boat (swimming and snorkeling)
Pranang Cave, approximately 10 minutes by speed boat (sight seeing)
Porda Island, approximately 15 minutes by speed boat (swimming, snorkeling & sunbathing)
Chicken Island, approximately 20 minutes by speed boat (swimming and snorkeling)
Krabi Town, approximately 25 minutes by bus (shopping, sight seeing)
Huiyto Waterfall, approximately 1 hour drive (sight seeing)
Hot Spring & Crystal Pool approximately 1.5 hours drive (swimming and sight seeing)

Beach/Public & Long Tail boats:
All beaches in the area are public; therefore please respect the local culture as any form of nudity is not
accepted. Beach conditions can fluctuate from time to time in the year with variances in sea and tide
conditions. Please follow the advice of the marine department’s daily weather and sea conditions for both
swimming and water sports. Please be aware that the long tail boat operators are just that and if you
choose to use their services please be aware of varying charges which can change dramatically all the time.

Jellyfish:
Beware of the Fire Jelly Fish on the high tides from August to October. If stung an uncomfortable burning
sensation will be felt but it is not fatal. Please seek first aid treatment as soon as practical.

Climate:
Thailand has a tropical climate with three seasons:

Rainy Season:
Beware of the Fire Jelly Fish on the high tides from August to October. If stung an uncomfortable burning
sensation will be felt but it is not fatal. Please seek first aid treatment as soon as practical.

Cool Season:
The northeast monsoon comes from Central Asia and usually blows from November to February, bringing
relatively cool, dry conditions to the country.

Hot Season:
Between the 2 monsoons, March to May, the land heats up creating an area of low pressure. Eventually the
high pressure over the Indian Ocean moves inland and the monsoon cycle begins again. The word monsoon
comes from the Arabic maws in or season. It refers to South Asia’s seasonal winds (not the heavy rains).
In Thailand, the southwest monsoon is the rainy season; the northeast monsoon is dry or cool season.
Temperature change is rather minor between the seasons.

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Temperatures and Rainfall
Average daily maximum temperatures and monthly rainfall:

Months ºC ºF Inches
Jan 33 91 1
Feb 33 91 1
Mar 34 93 2
Apr 36 97 5
May 35 95 12
Jun 34 93 11
Jul 33 91 12
Aug 33 91 11
Sep 33 91 14
Oct 33 91 13
Nov 32 90 7
Dec 33 91 2

IN ROOM ENTERTAINMENT

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In-Room Entertainment Guide
We have selected a wide variety of international TV channels for your viewing pleasure.

Channel No. Programmes

Channel 1 Hotel Channel
Channel 2 BBC World News
Channel 3 Bloomberg News
Channel 4 DW Deutsch
Channel 5 NHK World TV
Channel 6 Ajazeera English
Channel 7 TV 5 Monde Asia
Channel 8 Rai Italia Asia
Channel 9 CCTV-4
Channel 10 Xing Kong China
Channel 11 Celestial Classic Movies
Channel 12 KMTV HD
Channel 13 Arirang Arab
Channel 14 Fox Action Movies HD
Channel 15 Warner TV HD
Channel 16 Fox Family Movies HD
Channel 17 Sony Channels HD
Channel 18 Fox Movie Premium HD
Channel 19 True Film Asia
Channel 20 True Film Asia
Channel 21 True Explore Wild
Channel 22 Disney Channel
Channel 23 True Spark Jump
Channel 24 True Sport HD
Channel 25 True Sport HD 2
Channel 26 True Music HD
Channel 27 MCOT Kid
Channel 28 TV 3 HD
Channel 29 TV 3 Family
Channel 30 Thai TV 5 HD 1
Channel 31 BBTV Channel 7
Channel 32 MCOT HD
Channel 33 NBT TV
Channel 34 Thai PBS
Channel 35 MONO 29
Channel 36 Workpoint 23
Channel 37 TRUE 4U
Channel 38 GMM 25
Channel 39 G25
Channel 40 CH 8
Channel 41 3 SD
Channel 42 Thairath TV
Channel 43 PPTV HD
Channel 44 Amarin TV HD

RESTAURANTS & BARS

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Restaurants & Bars

The resort’s all-day dining restaurant, Mix Bistro, presents a wide selection of dishes inspired by
international and Asian cuisines, Mix Bistro offers an eclectic selection of quality food and drinks, serving
everything from fresh seafood and fish, to chops and steaks, and burgers with modern twist. Mix Bistro bar
offers delights with classic cocktails and signature creations along with a selection of wines by the glass.
In-Room Dining is available daily from 06.30–22.00 hrs.

Restaurant Type of Cuisine Type Opening Location
hours First floor

Mix Bistro International Cuisine All-day Dining 06:30–23.00 All
with Thai favourites Restaurant guestrooms

In-Room Resort Outlets: In-Room 06:30–22:00
Dining Times for ordering certain items are Dining

restricted to that particular
restaurants opening time.

GUEST SAFETY GUIDE

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IMPORTANT ANNOUNCEMENT

DISCLAIMER NOTICE
Dear Valued Guest,

Please be advised that in accordance with the governing rules and regulations of the Kingdom of Thailand,
the liability of this hotel for loss and damage to property is limited under the Section 675 of the Thai Civil
and Commercial Code:

Notice Section 675:
1) The hotel will only hold responsible for the damage or loss of guest belongings in case of.

1.1 Damage or loss which occurs in the hotel.
1.2 If the loss or damage in no. 1.1 are bank notes, traveller cheques, bonds, shares, jewelry

or other valuables of a similar nature the hotel’s liability will be limited to a maximum
amount of Baht 5,000 with the sole exception that the guest has deposited with the hotel
and declared the value of the same.
2) The hotel will not hold responsible if the loss or damage occurs because of:
2.1 Unforeseen circumstance
2.2 The condition of such asset
2.3 Fault of guest or his/her accompanying guests.

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Without Wishing to State the Obvious,
We are Obligated to Make the Following Comments

• To ensure your privacy, hotel staff are trained not to disclose any information about registered guests
including room numbers to any third person. They are also trained to confirm the identity of any guest who
asks to be let into a guestroom or villa without a key.

• In accordance with the laws of the Kingdom of Thailand, gambling is prohibited in any areas of the hotel.

• The hotel may refuse entry to any outside vendors.

• Guests are advised to use the in-room safes to keep their valuables including mobile phones, cameras and
computers. Kindly be reminded that the use of in-room safe is at your own risk and discretion. The hotel
is not responsible for any loss of cash or valuable items. Large items can be left for safekeeping with the
Front Office.

• Showing large amounts of cash will be a temptation. Please refrain from carrying large amount of cash
and charge services to your billing account of your room.

• Please keep a close eye on your personal belongings in all public areas both inside and outside the hotel.

• Please contact Front Desk Agent for any LOST and FOUND articles. Items left unclaimed will be disposed
of after three months at the hotels discretion.

• When entering or leaving your room, please double check to ensure that your door is properly locked as
your doors do not lock automatically.

• When in your room, double check that your door is locked.

• Please use the door viewer to check the identity of your visitor before opening the guest room door.
Do not admit strangers into your room. Any suspicious person should be reported to Front Desk
immediately.

• When you are unsure of an employee’s identity, please call the Front Desk.

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Safety and Security Rules for Centra by Centara Phu Pano Resort Krabi

• The hotel is not liable for any accident or loss that occurs in the vicinity of the hotel, nor do we
ensure the absolute safety of every guest.

• The hotel has a general duty to exercise “reasonable care” for the safety and security of
their guests.

• The hotel has general duty to reasonably protect guest from harm caused by other guest or
non-guests.

• The hotel may sue for damages or retained deposit if confirmed reservation are not honoured.
• The hotel may deny admission to any person if the person is unwilling or unable to pay for a room

or other consumption items in the hotel.
• The hotel may deny admission to any person if the person is under the influence of alcohol or other

drugs or creating a public nuisance.
• The hotel may deny admission to any person if the person’s use of a room or other facilities would

exceed the relevant maximum capacity.
• The hotel may deny admission to any person if the hotel reasonably believes the person may use

the room or facility for an unlawful purpose.
• The hotel may deny admission to any person if the hotel reasonably believes the person is carrying

or may bring in something that would create a potential danger or risk to others.
• When checking in to the hotel, you will be asked for a deposit as a guarantee which may be

deducted for any loss or damage to the room or any outstanding payments.
• All rooms in Centra by Centara Phu Pano Resort Krabi are non-smoking rooms.
• For you and other guest’s convenience, please only smoke in designated smoking areas.
• For your safety, every guestroom is equipped with a smoke detector.
• Different locations in the hotel are equipped with security cameras.
• Please do not leave your personal belongings unattended in the hotel and do not forget to close

your safety box when leaving the room.
• Children under the age of 12 must not be left alone or without adult supervision at any time.
• Children under the age of 12 are not allowed to use the elevators and swimming pool

by themselves and must be accompanied with adults at all times.
• For your own safety and that of other guests, please do not run around the pool. It could be slippery

and may cause severe accidents.
• Our pool opening hours are from 07.00–21.00 hrs. without staff or life guard supervision.

Kindly be reminded that the use of pool is at your own risk and discretion.
• In case of fire, do not use the elevators.
• In case of fire, please contact the Front Desk.
• If you see something suspicious, please contact our Front Desk.
• If you have any problems or questions, please feel free to contact the Front Desk.

INSTRUCTIONS IN CASE OF FIRE

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FIRE SAFETY AND PRECAUTIONS

Smoking is not allowed in all guest rooms.

Please take note on how you would vacate your room when it is dark or if there is smoke.

Please remember the location of the fire alarm and fire extinguishers.

Please make sure all cigarettes are properly extinguished before you leave your balcony or retire for
the night.

The uses of heating appliances such as hot plates or burners are strictly forbidden in rooms or other areas
of the resort.

Know where your key is at all times.

Emergency Floor Plan is Located at the Back of Your Room Door.

Should you have any problems with the electrical switches or sockets in your room, please inform
Front Desk Agent immediately.

In the event of fire Report it immediately to the Front Desk Agent, extension 0.
Leave your room and take your key with you.
Go to the corridor and make your way to the Assembly Point.
Above all, don’t panic. Help is on the way.

Fire Team The resort has a fire fighting team on duty permanently.

CENTRA’S GREEN PROGRAMME

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CENTRA BY CENTARA’S GREEN PROGRAMME

Dear Valued Guest,
At Centara Hotels & Resorts, we give great significance to the environment. We have also developed
a comprehensive policy to promote business practices that help preserve the environment. Our goals are to
‘Reduce-Reuse-Recycle’ as much as we can.

Electric Energy Conservation: We have implemented an energy management system and best practices to reduce
energy use. We implemented a change of traditional incandescent light bulbs with energy-saving bulbs, using
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sources, such as non-consumptive solar for heating and cooling.

We kindly request you to assist us with the following;

Green tips:

• Turn off everything when you are not in the room. This includes lights, heat, air conditioning, and television.
• Close curtains to ensure natural insulation of the room.
• Use the air conditioner with care. Set the indoor temperature at 25°C and never leave the air condition on when

leaving the room or when doors or windows are open.
• Use windows for natural light during the day, instead of lights.

Water Conservation: We have implemented water conservation practices by asking our valued guests to place our
‘Environmental Card’ on the side of the bed if you wish not to have your bed sheets being changed daily as well
as placing your used towel on the towel rack and it will not be laundered daily. This practice will help us to save
thousands of litres of fresh water a month while also reducing wastewater and reducing the use of
chemical and energy resources.

Green tips:

• Use towels and bed linens more than once. We offer a card for you to place on the bed allowing you to use
the same linens throughout your stay.

• Do not leave water running while brushing teeth.
• Take shorter showers.

Waste Management and Recycling: Centara Hotels & Resorts is committed to preserving our environment and
we have instituted our recycling programmers. In each hotel we have established a recycling system for all kind of
materials, including paper, plastics, glass, metals and cardboard. Most of the materials in guest rooms are
collected and recyclable such as cans, bottles, newspapers, magazines and paper. We are determined to
preserve a healthy environment. Of our bathroom amenities are made from environmentally friendly packaging.

All paper packaging is recycled.
All bottles are manufactured in clear PET and can be recycled.
All bottled ingredients and soaps are biodegradable.

Green tips:

• Recycle glass, plastic and paper.
• Bring your own toiletries to minimize waste from the prepackaged toiletries.
• Use public transportation and/or walk or ride bicycles, which the location offers.
• Utilized hotel dining rooms to decrease disposable items that come with take-out meals and eating on the road.

Have a great stay!

INFORMATION & HOTEL SERVICES