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SOC 2 exceptions refer to instances where a service organization's controls did not operate effectively during the audit period, as noted in a SOC 2 report. These exceptions can include policy violations, control failures, or incomplete documentation, and they may impact one or more Trust Services Criteria such as security or availability. While not necessarily a sign of non-compliance, SOC 2 exceptions highlight areas for improvement and must be addressed to maintain client trust. Understanding SOC 2 exceptions is crucial for organizations aiming to strengthen their internal controls and achieve a clean SOC 2 report in future audits.
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