Europ Assistance Hungary - Welcome book

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VII-VIII.

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Notes

About Us Greeting We would like to let you know the most significant work related information with this
book which is supposed to be a general summary. For the details please contact the
Facts HR department. The comprehensive description of the working procedures could be

Policies found on the intranet system.

Extensions Groundplan Dresscode We hope that these pieces of information will help your integration.

First Workday

The paperwork shall be adjusted on the first day. The entrance takes place on the Generali
customer service. More details from the HR Department. You shall receive your badge,
cupboard keys, headset and thin client card certified on the entry sheet. Your access to the
system (e-mail address, user profile, Group Intranet, EALive) will be granted by the IT
Department followed by a notification via e-mail. To make your integration easier, we send out
your introducing lines and photo to every colleague.

Worktime

We work within a work time frame of 2 months. This means the differences (overtime, minus
hours) will be settled in every 2 months. In case of uninterrupted working program, we work on
the basis of the work schedule.

Lunchtime

The lunch break at Europ Assistance Ltd takes 30 minutes along with your working time.

Holidays

The holidays for the given year are determined by the Hungarian Labour Law. The Holiday
Form could be found on the Platform Bible. After you notificated your holiday in the mentioned
form, you also need an authorisation of your direct Manager, than you are able to hand it in at
the HR department.

In labour and pay roll cases have recourse to:

Marinetta Molnar and Sara Vogel

Cafeteria:

We have fringe benefits at our company. You find more information in the related policy on
Platform Bible.

The receiving of wage sheets and meal tickets.

It always takes place on the HR Department after the notification was sent via internal e-mail.

III.

The performance evaluation and premiums

Employees may receive premiums based on their
performances after the probation period. For more
information about the premiums, please find the re-
levant internal rule. (based on ’TÉR’ system for back
office, internal policy for Platform). The consideration
of premiums takes place quarterly on the platform
and annually on the back office under the direction of
the head of the department. You may also find more
information about premiums in your labour contract.

Back Office - A part of the company which includes the followings:
network and service development, finance and admin, sales and
marketing, HR, assistant of the managing director, reception, legal
department.
Platform – Another part of the company. Here we can find the cus-
tomer service colleagues, claim handler colleagues, seeded claim
handlers, customer relations officers, deputy operational officer,
operational officer.
PB – Platform Bible – a database which includes every work
related information you might looking for.
Group Intranet – The internal intranet of the Europ Assistance
companies where every international news and relevant information
are available.

For more information about this topic, please
check the internal policies on intranet.

Good luck for your work with the team
of Europ Assistance!

IV.

Greeting Dear Colleague,

About Us very warm welcome to the team of Europ
Assistance Hungray Ltd!
Facts As you may already know, our company is
the most innovative part of the area of
Policies assistance services with a market leader
position. This would not have been possible
Extensions Groundplan Dresscode without our committed and responsible
colleagues as parts of the company, whom
our customers could count on in 24 hours a
day.
The philosophy of Europ Assistance with the
„You live We care” slogan already reflects to
our business approaches: to play a key role
in the life of our clients, to increase the
safety and wellbeing of our clients with our
professional assistance services worldwide.
In view of this the colleagues of us represent
the values of our company – the commitment
for our clients, teamwork, value creation, pio-
neering spirit and integrity – which appear also in the everyday work, in the treatment of
our clients and in their labour relations as well. Among others these have made it possible
for us to receive the Business Superbrands Award in 2011, 2012 and 2015.
I hope that you could find your place at this community, where you will be an equal and
important member of the team and you will be able to develop your knowledge and
trustingly turn to your leaders and mates with your problems.
I am thankful, that you have chosen the field of assistance, and you enhance with your
work the reputation of the company.

I wish you perseverance, good luck and any more joy for your work!

Kalmár László
General Manager

V.

Since the establishment of Europ Assistance in France 1963, it is the world number About us

one reference datum level provider on the field of assistance (professional assistance)
services. We have 115 million clients worldwide who can count on our colleagues and
partners in any problematical cases. This is true on informational assistance as well as
any problems arising at home or during their travel.

Europ Assistance has been present in Hungary since 1997 and it guarantees
assistance services for its partners and clients on the Hungarian, Rumanian and
Serbian markets. As a regional headquarter Europ Assistance Hungary - thanks to its
unique international network - is able to help its clients in any kind of situation on the
territory of the surrounding countries and worldwide as well. Our world-network is the
key of our services , which contains our peerless provider partners and our 40
specialised 7/24 working emergency call centers which make available the immediate
on-the-spot intervention in 208 countries in 365 days a year.

Facts

As a company providing professional Policies
assistance services – on the fields of health,
o automotive, travel, home & family – Europ Assi- Dresscode Groundplan Extensions
stance Hungary finds it prominently important to be
active in the area of social responsibility helping the needy.

The significant element of our strategy is our CSR programme,
as part of which we visited the playground of the Children Psychi-
atry department of Szent János Hospital, which had been renovated
by our colleagues in 2009, and this year, we gifted toys to the child-
ren, further on we executed the needed renovation processes – the
painting of garden tables and chairs, trimming of the hedge, painting
of the garden container. As part of our CSR programme we donated
10 computers to the children’s ward, without display, in order to help
the work of the doctors and nurses, as well as making the childca-

re more efficient.

Needless to say we would like to support the needy
through similar initiatives just like we help our clients

day by day with our assistance services that are
available all day and night.

VI.

Value Creation Pioneering Spirit

About us Commitment to our Customers

Facts Team Play Integrity

Be Open Value Our People

Policies Deliver on the promise

Live the Community

Extensions Groundplan Dresscode You can find more information about our values here:
Platform Bilbe > HR Dokumentumok > Group Rules Hungary

VII.

About us Facts Policies Dresscode Groundplan Extensions

(2014)

Policies Regular rules

Extensions Groundplan Dresscode We greet our colleagues at their daily arrival and leave. At the office internally
we use informal language but in any conversation with guests we shall keep it
formal. Please be careful to behave and talk as it is expected at a workplace in
any field of your work. Keep in mind that we all work on different schedule so
please do not disturb each other during our personal break times. We would like
to raise the awareness of the smoking colleagues that smoking is only allowed at
the smoking area – ground floor, next to the building at the covered corner on the
right side of the entrance. Please do not stand at the entrance because it is going
to block the main way in-and out of the building for others.

Kitchen

Everyone shall clean up after their meals. It means that you should wash your
flatware or put them in the washing machine. These rules shall be applied with the
mugs and glasses as well. If you see the washing machine is full, please start the
program. If it is necessary, please wipe the table after your meal. Your food in the
fridge is your own responsibility so please throw it out if it gets deteriorated. If any
of our kitchen equipment have got destroyed, please clean up the remains to avoid
accidents.

IX.

Toilets

In the case of toilet usage please act in accordance with the general hygiene
rules. Use the toilets in the way that leave the opportunity for others to use them
comfortably later: if you notice, that the toilet paper or hand wiper cases are
empty, please refill them. You can find these materials at the reception. Hand
wipers after usage shall be trashed.

Working areas

Everyone is obliged to keep their own working area clean and well organised.
We clean the whole office every night, so in the daytime we just have to keep it
arranged. Be careful with coffee, refreshers and else, because these could stain
the carpet. If anything leave smudge on the carpet, please notify the reception.
To make things in order on your own desk is a top priority in this topic. We
frequently welcome guests and partners and we would like to convey a good
impression on them with pleasant surroundings.

Cleaning

The cleaners usually arrive between 14 p.m. and 19 p.m. They tidy up the
kitchen and the toilets in the daytime and the working areas in the evening.
They collect the lonely dishes and empty the bins. The area is big and we have a
lot of colleagues. We would like to ask your helpfulness, since we all want to
work in a clean and pleasant environment on the next day. If there is any
arising problem (for example: your work is disturbed) please notify the
reception about it to be able to solve the problem as soon as possible.

X.

Extensions Groundplan Dresscode Dear Colleague!

We would like to offer you some useful suggestions in connection with
dressing in office. With any related questions please contact the
HR Department.

Greetings,

Marinetta Molnár
HR and communication manager

It is important to keep in mind that this is an office and we are often visited by
partners, important clients and foreign colleagues whom we offer an office tour
with the back office and platform included. The impressions they get is an
important matter. Of course it is not required to wear suits all the time but we
still should be complying with a few basic rules.

• Our appearance must be neat and ordered – that will make you feel better
as well!

• In the case of ladies, the skirt/trousers should not run higher than the
middle of their thighs.

• Please avoid the tightened and flaunty clothes.
• If your top is sleeveless it deserves to cover your shoulders, chest
and back.
• Gentlemen, please neglect the usage of tightened T-shirts, vests, shorts
and sweat-pants.

• Everyone should keep their underwear covered and use their slippers
at home, or at the beach.

• Clothes or accessories with totalitarian, rancorous or racist symbols are
absolutely unallowable.

We keep in respect everyone’s own style, but we would like to ask you to dress
in accordance with the above mentioned criteria at work.

XI.

Please avoid
these pieces

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XIII.

Electronic switch-box You are standing here
Emergency exit First aid equipment
Escape route Fire extinguisher
Fire-alarm Fireplug

General manager

Kalmár László 1402

Assistance of General manager Product development

Miskolczi Gabriella 1400 Kovács Balázs 1470

Sales and Marketing Kelemen Noémi 1476

Hajdú Gyula 1424 Ignácz Péter

Bányai Amir 1428 Mécs Péter 1471

Barabás Pál 1426 Terényi Csaba 1305

Bodri Szilvia 1430 Transferring place 1464

Borókay Ferenc 1431 Legal Department

Fajd Balázs 1432 Dr. Jávorszki Gergely 1477

Keresztesi Andrea 1472 Varga Szilárd 1477

Kovács Márk 1421 Reception

Toperczer Dorina 1435 Mikodi Alex 1500

Sóvári Roland 1434 Gerhát Adrienn 1500

Szilágyi Szabolcs 1422 Operation

HR Nagy Ferenc 1300

Molnár Marinetta 1481 Bisztriczki Csaba 1303

Vógel Sára 1482 Fakó Helga 1057

Szántó Erika Daróczi Ágnes 1461

Finance György Tímea 1467

Boros János 1450 Kapcsos Gábor 1130

Bártfainé Berek Barbara 1455 László Tünde 1169

Csányi Tamás 1463 Máté Márton 1131

Koós Norbert 1452 Mészáros Nikolett 1464

Lázár Gabriella 1453 Pétervári Eszter 1074

Szarvas Brigitta 1465 Pintér Eszti 1301

Szeverényi Szilvia 1451 Stoll Ákos 1466

IT Szabad László 1462

Helpdesk 1444 Tímár Gábor 1302

Gyetvai Gina 1446 Vinkovic Zita 1331

Székely András 1332 Volter János 1065 Extensions

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