PPD Sections

2. Data Sharing - Name Matching

Provision of data corresponding to the individual/s name matching request – to determine
if a household is in the Listahanan database and its corresponding poverty status.

Office or Division: National Household Targeting Office/ National Household Targeting

System

Classification: T Highly Technical

Type of Government to Government (G2G), Government to Business (G2B),

Transaction: Government to Citizen

Who may avail: All NGAs, GOCCs. NGOs, CSOs, and Private Foundations for the purpose

of utilizing the data for social protection programs.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.Letter of Request (indicating reasons for name- Provided by the Requesting Party

matching)

2. Electronic copy of the names to be matched

3.Original Copy of the Resolution of Governing Board

authorizing head of agency to enter into data sharing MOA

with DSWD (for NGOs, CSOs, Private Foundations)

4.Designated Data Protection Officer (DPO)

5.Valid Proof of Identities of the agency head and DPO

6.Memorandum of Agreement NHTO/ NHTS PDO and ITO

7. Certificates: (a.) Certificate of orientation on
the DPA, (b.) Certification on Acknowledgement
Receipt of the copy of the law, IRR and
its issuances, (c.) Physical Setup Certification, and (d.)
Organizational, Technical, and Security Setup
Certification

CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
1.The Requesting 1. Receive and record the request in PAID
the document transaction/ tracking None 5 minutes Kimberly Ruth
system. V. Ferreras
Party will endorse
1.1. Endorse request for approval to Administrative
their letter of the NHTO Director or NHTS PPD Assistant
Chief.
request with
Note: Administrative Staff will
attached e-copy advise the requesting party that
they will receive an email or call
of names for after 1 working day on the approval

name matching to

NHTO/ NHTS.

of their request and the expected
schedule of release of the results.

2.Decide if the request is for None 2 hours Melanie M.
processing or not. Barnachea
None 10 minutes PPD Chief
● The Director/ PPD Chief None 10 minutes
input comments and Melanie M.
decisions and endorse to Barnachea
the Operations Division PPD Chief
Chief/NHTS PDO Czar Cornelius
R. David
For NHTO:
3.Input comments and endorse Project
request to the PDO. Development
4.Inform the requesting party on the
approval/disapproval of the data Officer
request based on the DSWD MC
12, s.2017 NHTO PDO/
NHTS
● If approved- the inspection
meeting will be scheduled Inspection Team
including preparation of
documentary requirements Czar Cornelius
for submission. R. David
Project
● If disapproved- Inform the
Development
requesting party of the Officer

disapproval Kevin James M.
Roque
T 5.Requesting 5. Orient the requesting party on None 2 hours

Party will attend Listahanan and discussion of the

the scheduled Salient Points of the Data Privacy
orientation with Act.
the PDO.

5.1. Hand-over of the copy of the
law, its IRR and the issuances of the
NPC

S 6.Compliance and 6. Review all submitted None 2 hours

Submission of documentary requirements
signed
Memorandum of including MOA submitted by the
Agreement and
requesting party.

documentary
requirements to 6.1. Make a schedule with the

the NHTO/NHTS requesting party on the inspection

Meeting

R 7.Requesting 7.Check on the capability of the None 1 day Information
Technology
party will present second party to protect the 35 minutes
their IT facilities to Listahanan data 1 day Officer
the NHTO/ NHTS NHTO IT
Inspection Team. ● Inspect the IT facilities of Inspection
the requesting party Team/ NHTS
Inspection Team
● Collection of
Czar Cornelius
documentations based on R. David
PDO
data requirements
Armont C.
*Note: NHTS conduct signing of the Pecina
certifications of the inspection
completion and exit conference DSWD Data
Protection
8.Certifications will be attached to None
the MOA and endorsed to the None Officer
Department’s Data Protection Marites M.
Officer. Maristela
Regional
9.Assess the MOA, its purpose, and
attachments. Director
Kevin James M.
10. Review and sign the MOA. The None 3 days
signed MOA will be endorsed to the 1 hour Roque
NHTO for data processing. Information
Technology
11.The approved request is None
endorsed to the ITO to assess if the Officer
attached electronic copy of names
is in accordance with the template
required.

● If not in accordance with the
required template- inform
the requesting party for
revision

● If in accordance- ITO shall
inform the Administrative
staff of the schedule of
release of the results

12.Process the request on a set None 20 days Kevin James M.
deadline, depending on the volume (maximum Roque
or number of names to be matched. 300,000 names)
Information
13.Review result of name matching None Technology

Officer

3 days Kevin James M.
Roque

Information
Technology

Officer

14. Secure the data by adding None 1 hour Kevin James M.
password protection to the file. Roque

14.1. Prepare Data Release Form Information
(DRF), draft memo reply and burn Technology
results in a compact disc(CD).
Officer
● Other storage device may
apply as long as it is 1 hour Czar Cornelius
approved by the IT Head 5 minutes David
and the storage device is 5 minutes PDO
provided by the requesting
party Czar Cornelius
David
14.2. Counter sign in the DRF. PDO

14.3. Finalize the memo, attach the Marites M.
Data Release Form (DRF) and Maristela
secure data then forward it to the Regional
Administrative unit. Director

15. Sign the memo/ endorsement None Kimberly Ruth
letter. V. Ferreras

16. Track and scan the documents None Administrative
before releasing the result to the Assistant
requesting Party.
Kevin James M.
17.Call NHTO/ 17. Provide the password of the file None Roque

NHTS Office to the requesting party thru phone

upon inquiry. And administer CSMS Information
form per CART guidelines. Technology

Total: None Officer

*with possible extension on the actual data 29 days, 2
processing depending on the volume of data
requirements, number of names required, and the hours, 10
compliance and submission of the documentary
requirements by the requesting. minutes

3. Data Sharing - List of Data Subjects

Generation of data sets with Personal Information (PI) and Sensitive Personal Information
(SPI) with a Memorandum of Agreement (MOA).

Office or Division National Household Targeting Office/ National Household Targeting

System

Classification: Highly Technical

Type of Government to Government (G2G), Government to Citizen (G2C),

Transaction:

Who may avail: All NGAs, GOCCs. NGOs, CSOs, and Private Foundations for the

purpose of utilizing the data for social protection programs.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Letter of Request (indicating reasons for the request) Provided by the Requesting Party

2. Original Copy of the Resolution of Governing Board

authorizing head of agency to enter into data sharing

MOA with DSWD (for NGOs, CSOs, Private

Foundations)

3. Electronic copy of the Data Requirements

4. Designated Data Protection Officer (DPO)

5. Valid Proof of Identities of the agency head and DPO

6. Memorandum of Agreement NHTO/ NHTS PDO and ITO

7. Certificates:
(a.) Certificate of orientation on
the DPA,
(b.) Certification on Acknowledgement
Receipt of the copy of the law, IRR and
its issuances,
(c.) Physical Setup Certification, and
(d.) Organizational, Technical, and Security Setup
Certification

CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
1.Endorse the letter of 1. Receive and record the PAID
request with attached e- request in the document None 5 minutes Kimberly Ruth
copy of the data transaction/ tracking system. V. Ferreras
requirements to NHTO/
NHTS. 1.1. Advise the requesting Administrative
party that they will receive an Assistant
email or call after 1 working
day on the approval of their
request and the expected
schedule of release of the
results.

1.2. Forward the request to
the Director for approval.

2. Input comments and decide None 4 hours Marites M.
if the request is for processing Maristela
or not then endorse it to the Regional
NHTO Operations Division Director
Chief/ NHTS Policy and Plans
Division Chief. Melanie M.
Barnachea
3.Input comments and None 10 minutes PPD Chief
endorse it to the Project Czar Cornelius
Development Officer. R. David

4.Inform the client on the None 30 minutes Project
approval or disapproval of the Development
data request base on the
DSWD MC 12, s. 2017. Officer

● If approved- the NHTS
orientation will be Inspection Team
scheduled including
preparation of NHTS
documentary Inspection Team
requirements for
submission. NHTS
Listahanan
● If disapproved-Inform Inspection Team

the requesting party

of the disapproval.

End of process.

T 5.Requesting Party will 5. Orient the requesting party None 2 hours

attend the scheduled on Listahanan, Data Privacy

orientation with the Act, data sharing policy and
NHTO ACBS/ NHTS
Inspection Team. requirements.

S 6. Compliance and 6. Review all documentary None 2 hours

Submission of signed requirements including MOA
Memorandum of submitted by the requesting
Agreement party.
documentary and

requirements to the

NHTO/ NHTS for review

on completeness

6.1 Make a schedule with the
requesting party on the
inspection meeting

R 7.Requesting party will 7.Inspection of IT facilities of None 1 day IT Inspection
Team
present their IT facilities the requesting party and
Czar Cornelius
to the NHTO Inspection issuance of Certifications R. David
Team. PDO
(Physical Setup Certification
Armont C.
and Organizational, Technical Pecina

and Security Setup DSWD Data
Protection
Certification)
Officer
8.Certifications will be None 2 hours
attached to the MOA and Marites M.
endorsed by the NHTO Maristela
Director to the Department’s Regional
Data Protection Officer. Director

9. Assess the MOA, its None 1 day Kevin James M.
Roque
purpose, and attachments.
Information
Once approved, the DPO will Technology

endorse the MOA for the Officer
Kevin James M.
Department Secretary’s
Roque
signature. Information
Technology
10. Review and sign the MOA. None 3 days
The signed MOA will be Officer
endorsed to the NHTO/NHTS
for data processing.

11. Process the request. None 3 days

12. Review result of the data No1neday 1 day
generation

13. Secure the data by adding None 1 day Kevin James M.
password protection to the Roque
file.
Information
13.1. Prepare Data Release Technology
Form (DRF), draft memo reply
and burn results in a compact Officer
disc (CD).
Czar Cornelius
● Other storage device R. David
may apply as long as PDO
it is approved by the
IT Head and the Czar Cornelius
storage device is R. David
provided by the PDO
requesting party
Kimberly Ruth
13.2. Counter sign in the DRF. V. Ferreras

13.3. Finalize the memo, None 5 minutes Administrative
attach the Data Release Form 5 minutes Assistant
(DRF) and secure data then
forward it to the Administrative Kevin James M.
unit. Roque
14. Track and scan the
documents before releasing Information
the result to the requesting Technology
Party.
Officer
15. 15. Call NHTO/NHTS for 15.Provide the password of None

retrieval of password the file to the requesting party

upon receipt of the thru phone upon inquiry. And
result.
administer the CSMS form per

CART guidelines.

Total: None 11 days, 2
*with possible extension on the actual data
processing depending on the volume of data hours, 55
requirements, number of names required, and the
compliance and submission of the documentary minutes
requirements by the requesting.

4. Data Sharing - Statistics/Raw Data Request

Generation of source data, unprocessed anonymized data or numerical processed data
as requested by the client.

Office or Division: NHTO – Operations Division

ClassificationC: Complex

Type of Government to Government (G2G), Government to Citizen (G2C),

Transaction: Government to Business (G2B)

Who may avail: All

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.Letter of Request (specify purpose and data

requested)

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBL

E

1.The requesting 1. Receive and record the None 10 minutes Kimberly Ruth

party (NGAs, CSOs / request in the document V. Ferreras
Administrative
NGOs, LGUs, transaction/ tracking system.
Assistant
academe etc.) sends

a communication 1.1. Forward the request to

letter addressed to the NHTO Director/ NHTS

the NHTO Director/ PPD Chief.

NHTS Regional

Director for request

of statistical data/

raw data generated

from Listahanan.

2. Review, input comments None 5 hours Melanie M.

and approval in the request Barnachea
based on MC 12, s. 2017 PPD Chief

then endorse to the NHTO

Statistics section/ NHTS

RFC.

3. Review the request, if the None 5 hours Czar Cornelius
request is: R. David
a. Not clear – In case of PDO
vague data request, will
coordinate with the data
users to clarify the data
requirements. He/ She shall
provide recommendations on
other possible data that can
be requested if the requested

data is not available in the
Listahanan database.

b. Clear – Endorse request
to the Associates
Statisticians for data
generation.

4. Generate the requested None 1 day Juvie O.
data from the Listahanan 5 hours Pangilinan
database. The generated Associate
statistical/ raw data can be in 5 hours Statisticians
excel or in any format 5 hours
available. Czar Cornelius
R. David
4.1. Draft reply letter/ PDO
memorandum
Melanie M.
4.2. Submit to the NHTO None Barnachea
Head Statistician/ NHTS RFC PPD Chief
5. Review generated
statistical/ raw data. If the Marites M.
statistical/ raw data. If the Maristela
statistical/raw data is:
a. Not accurate – Return
the generated statistical/ raw
data will be to the Associate
Statisticians for revisions.

b. Accurate – Submit the
generated statistical/ raw
data to the NHTO Operations
Division Chief/ NHTS PPD
Chief.

6. Review facilitated data, None
countersign reply letter/
memorandum and endorse to
the NHTO Director/ NHTS
Regional Director for
approval and release.

7. Further review the None
facilitated data request for
approval to release. If the

generated statistics/ raw data Regional
is: Director
a. Not accurate and
acceptable – Return the
facilitated data request to the
Statistics section for
revisions.

b. Accurate and
acceptable – Sign the reply
letter/ memorandum. The
facilitated data request will be
approved for release.

8.Receive the data 8. Facilitate the release of the 10 minutes Kimberly Ruth
requested approved data request to the V. Ferreras
requesting party.
Administrative
● Administer the CSMS Assistant
form per CART
guidelines. Juvie O.
Pangilinan
Associate
Statisticians

Total: None 4 days, 1 hour, 20 minutes

NATIONAL HOUSEHOLD TARGETTING SECTION
(NHTS)

NON-FRONTLINE SERVICE

1. Data Sharing with DSWD OBSUs - List of Data Subjects

Generation of data sets with Personal Information (PI) and Sensitive Personal
Information (SPI) for social protection purposes.

Office or National Household Targeting Office

Division:

ClassificatiTon: Highly Technical

Type of Government to Government (G2G), Government to Business (G2B),
WHERE TO SECURE
Transaction: Government to Citizen

Who may avail: All DSWD OBSUs

CHECKLIST OF REQUIREMENTS

1.Letter of Request (indicating purpose and list of data

sets)

CLIENT STEPS AGENCY ACTIONS FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
1.The Requesting 1. Receive and record the request in PAID
the document transaction/ tracking None 5 minutes Kimberly Ruth
system. Ferrerras
Party will endorse
1.1. Advise the requesting party that Administrative
their letter of they will receive an email or call after 1 Assistant
working day on the approval of their
request with request and the expected schedule of
release of the results.
attached e-copy

of data

requirements to

NHTO/ NHTS.

1.2. Forward for approval to the NHTO
Director/ NHTS PPD Chief.

2. Review, input comment and decide None 4 hours Melanie
if the request is for processing or not. None 10 minutes Barnachea
The request is forwarded to the PPD Chief
Information Technology Officer.
3. Review and facilitated the request Kevin James
Roque
● If Disapproved- Return to
requesting party and stating in Information
the letter the reasons for Technology
disapproval based on MC 12,
s. 2017. End of process. Officer

● If Approved - Endorse to the
NHTO IT DPS Section Head

*Note: For NHTS- If Approved, the
request will be processed.

4. Process the request. No3neday 3 days Kevin James
Roque
5.Review result of data generation. No2ne 3 days
Information
6. Secure the data by adding password None 1 day Technology
protection to the file.
Officer
6.1. Prepare the Data Release Form Kevin James
(DRF), draft memo reply and burn
results in a compact disc(CD). Roque
Information
● Other storage device may Technology
apply as long as it is approved
by the IT Head and the Officer
storage device is provided by
the requesting party Kevin James
Roque
6.2. Counter sign in the DRF
Information
7. Finalize the memo, attach with the None 4 hours Technology
DRF and secured data (CD), then 4 hours
forward it to the Administrative Section. Officer

8.The Director will sign the None Czar Cornelius
memorandum. David

9.The Administrative Section will track None 5 minutes NHTS Head/
and scan the document before PDO
releasing the result to the requesting
Party. Czar Cornelius
David
10.Call NHTO 10.Upon receiving the result from None
Office NHTO, the requesting party will contact NHTS PDO

Marites
Maristela
Regional
Director
Kimberly Ruth
Ferrerras
Administrative
Assistant

Kevin James
Roque

(thru phone) Data Processing Section Information
for the password of the file. Technology

Total: None Officer

8 days, 4
hours, 20
minutes

2. Data Sharing with DSWD OBSUs - Name Matching

Processing of data to determine if a household is in the Listahanan database and what
its corresponding poverty status.

Office or Division: National Household Targeting Office

Classification: T Highly Technical

Type of Transaction: Government to Government (G2G), Government to Business

(G2B), Government to Citizen

Who may avail: All DSWD OBSUs

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.Letter of Request (indicating reasons for name-

matching)

2.Electronic copy of the names to be matched.

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
BE PAID TIME RESPONSIBLE
1.The Requesting 1. Receive and record the None Kimberly Ruth
request in the document 5 minutes
transaction/ tracking system. Ferrerras
Party will endorse Administrative
1.1. Advise the requesting party
their letter of that they will receive an email or Assistant
call after 1 working day on the
request with approval of their request and the
expected schedule of release of
attached e-copy of the results.

names for name

matching to NHTO/

NHTS.

1.2. Forward request for
approval to the NHTO Director/
NHTS PPD Chief.

2. Review, input comments and None 4 hours Melanie
decide if the request is for None Barnachea
processing or not then endorse PPD Chief
to the Information Technology
Officer. 10 minutes Kevin James
3. Review and facilitate the Roque
request
Information
● If Disapproved- Return to Technology
requesting party and
stating in the letter the Officer
reasons for disapproval
based on MC 12, s.
2017. End of process.

● If Approved - Endorse to
the NHTO IT DPS
Section Head

*Note: For NHTS- If Approved,
the request will be processed.

4. Assess if the attached None 1 hour Kevin James
electronic copy of names is in Roque
accordance with the template
required. Information
Technology
● If not in accordance with
the required template - Officer
Inform the requesting
party for revision.

● If in accordance – Inform
the Administrative
Assistant of the schedule
of release of the results.

5. Process the request on a set None 20 days (for Kevin James
deadline, depending on the 300,000 Roque
volume or number of names to names)
be matched. 3 days Information
Technology
6. Review the result of the name None 2 days
matching. Officer
Kevin James
7. Secure the data by adding None
password protection to the file. Roque
Information
7.1. Prepare the Data Release Technology
Form (DRF), draft memo reply
and burn results in a compact Officer
disc(CD).
Kevin James
● Other storage device Roque
may apply as long as it is
approved by the IT Head Information
and the storage device is Technology

Officer

provided by the Czar Cornelius
requesting party David

7.2. Counter sign in the DRF NHTS Head/
PDO
7.3. Finalize the memo, attach
the Data Release Form (DRF) Czar Cornelius
and secure data then forward it to David
the Administrative unit.
NHTS Head/
8. Sign the memorandum/ None 4 hours PDO
endorsement letter. 5 minutes
Marites
9. Track and scan the document None Maristela
before releasing the result to the Regional
requesting Party. Director
Kimberly Ruth
10.Call NHTO 10. Provide the password of the None Ferrerras
Office file to the requesting party thru Administrative
phone upon inquiry. And Assistant
administer the CSMS form per
CART guidelines. Kevin James
Roque

Information
Technology

Officer

Total: None 26 days, 1
*with possible extension on the actual data hour, 20
processing depending on the volume of data and minutes
names required

3. Data Sharing with DSWD OBSUs - Statistics/Raw Data Request

Generation of source data, unprocessed anonymized data or numerical processed data
as requested by the client.

Office or NHTO – Operations Division

Division:

ClassificatCion: Complex

Type of Government to Government (G2G), Government to Business (G2B),

Transaction: Government to Citizen

Who may DSWD OBSUs

avail:

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1.Letter of Request (specify purpose and data

requested)

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
RESPONSIBLE
BE PAID TIME

1. The Requesting 1. Receive and record the None 10 minutes Kimberly Ruth

Party will endorse request in the Ferrerras
Administrative
their letter of transaction/ tracking system.
Assistant
request of

statistical data/ 1.1. Forward request to the

raw data Office of the NHTO Director/

generated from NHTS PPD Chief.

Listahanan

(specify purpose

and data

requested).

2.Review, input comments and None 5 hours Melanie Barnachea

approval in the request based PPD Chief

on MC 12, s.2017 then endorse

to the NHTO Statistics Section/

NHTS Regional Field

Coordinator.

3. Review the request if: None 5 hours Juvie Pangilinan
a. Not clear – In case of NHTS Statistician
vague data request- coordinate
with the data users to clarify the
data requirements. He/ She
shall provide recommendations
on other possible data that can
be requested if the requested

data is not available in the
Listahanan database.

b. Clear – Endorse request
to the Associates Statisticians
for data generation.

4.Generate the requested data None 1 day Juvie Pangilinan
from the Listahanan database. NHTS Statistician
The generated statistical/ raw 5 hours
data can be in excel or in any Juvie Pangilinan
format available. 5 hours NHTS Statistician
5 hours
4.1 Draft reply letter/ Melanie Barnachea
memorandum PPD Chief

4.2 Submit the generated data Marites Maristela
and reply letter to the NHTO Regional Director
Head Statisticians/ NHTS RFC

5. Countercheck the generated None
statistical/ raw data if:
a. Not accurate – Return
the generated statistical/ raw
data to the Associate
Statisticians for revisions.

b. Accurate – Submit the
generated data statistical/ raw
to the NHTO Operations
Division Chief/ NHTS PPD
Chief.

6. Review the facilitated data, None
countersign reply letter/
memorandum and endorse to
the Director for approval and
release.

7. Review further the facilitated None
data request. If the generated
statistics/ raw data is:
a. Not accurate and
acceptable – Return the

facilitated data request to the
Statistics section for revisions.

b. Accurate and acceptable
– Sign the reply letter/
memorandum. The facilitated
data request will be approved
for release.

8.Receive the 8. Track and facilitate the None 10 minutes Kimberly Ruth
data requested release of the approved data Ferrerras
request to the requesting party.
Administrative
● Administer the CSMS Assistant
form per CART
guidelines

Juvie Pangilinan
NHTS Statistician

Total: None 4 days, 1 hour,
20 minutes

Certification for Whatever legal purposes it may serve, to wit:

a. For Fidelity Bind;
b. For Scholar Application;
c. For Loan Application;
d. For Employment Application; and
e. Others

POLICY DEVELOPMENT AND PLANNING SECTION
(PDPS)

FRONTLINE SERVICE

1. Approval for the conduct of Research Study & Acquiring Primary Data from
DSWD Officials/ Personnel, beneficiaries, and clients (Approval for the conduct
of research studies in DSWD Offices, Centers, and Institutions)

Approval is issued to internal and external researchers who intend to conduct research
studies related to or involving the Department. The processing of requests to conduct
research studies in DSWD Offices, Centers, and Institutions particularly applies to
researchers who wish to acquire primary data through first-hand investigation, e.g., face-to-
face interviews, survey questionnaires, focused group discussions, case study among others
from the DSWD including clients/beneficiaries currently at its Centers/Institutions, and on-
going DSWD programs, projects, and services wherein their main subject of research study
involves DSWD as an organization. Request to conduct such activities need to undergo
research protocol. Research in which target respondents involve more than one (1) region
shall seek the approval of the PDPB Director. Research requests must be submitted to PDPB
Director at least one (1) month before the projected start of data gathering activity.

On the other hand, research requests for the following need not go through the protocol
and may be approved and provided by submitting a letter of request addressed to the head
of the concerned office, bureau, service or unit:

● Observations and/or photo/video/audio shoots at DSWD premises, except those
involving DSWD’s clients or beneficiaries. If a photo, audio or video of client or

beneficiary is essential for the study, researcher shall secure the consent of the Center

Head/Client/Beneficiary.

● Briefing/interview/orientation sessions with key focal persons in the Central Office on
general information about DSWD programs, policies and projects. The Department
however, discourages requests for “practice interviews” of DSWD personnel for the sole
purpose of student’s acquisition of interview skills, in consideration of the valuable time

taken away from the personnel when accommodating student researchers.

● Conduct of surveys with DSWD employees about subject matters that do not directly
concern the Department or not related to the Department’s program operations.

● Studies conducted by consultants/researchers under the Technical Assistance Facility
(TAF) grant portfolio. The researchers, however shall adhere on the policies in

undertaking research and evaluation studies as stipulated in the Guidelines for the

Conduct of Research and Evaluation in the DSWD.

Office or Division: Policy Development and Planning Section (PDPS) -
Research and Evaluation Unit (REU)
Classification: Complex
Type of Transaction: G2C - Government to Citizen
G2G - Government to Government
Who may avail: Internal researchers (e.g., DSWD personnel researching to
pursue higher academic education) and external

researchers (e.g., students, academe, other government

agencies including members of other branches of

government, local and international organizations or

research institutions, and other independent researchers)

who intend to conduct research studies related to or

involving the Department.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

If request shall not undergo Research Protocol: Researcher

1. Request letter

If the request shall undergo Research Protocol:

1. Request letter Researcher

2. Research Request Form PDPB-RED
3. Research Brief PDPB-RED
4. Research Instruments Researcher

CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING RESPONSIBLE
PAID TIME PERSON

1. Submit the 1. Receive None

request letter request 5 Minutes Mr. PAULO

and/or the 1.1. Receive PINEDA
research request the request letter Adm. Staff
documents addressed to the

PDPB Director

and/or the

research request

documents and

encode the details
in the office’s

tracking system

for incoming

documents

1.2. Furnish 10 Minutes Mr. PAULO
researcher with a PINEDA
receiving copy of Adm. Staff
the request letter.

If request is

received through

email, reply and
acknowledge

receipt.

1.3. Endorse to 30 Minutes Ms. RACHELLE
the Division Chief ANGELINE
(PDPB-RED) for RONQUILLO
assignment and PDPS STAFF

further instructions

(if any) to the

concerned

technical staff

2hours

1.4. Review the 2 hours Ms. MELANIE
request and BARNACHEA
assign to available PPD Chief
technical staff
1.5. Review the Ms. ROWENA
request as to PALAD
area/region of Research Focal
coverage (refer to
MC 10, s. 2019 2 hours Ms. ROWENA
Section VII. Item PALAD
No. 4) to ensure Research Focal
that it is sent to
the correct office. 1 day Ms. ROWENA
Otherwise, PALAD
endorse to the Research Focal
correct office.
1.6. Assess the
research request if
the request shall
undergo research
protocol (i.e.,
approval of the
PDPB Director)
using the
Checklist for
Reviewing
Research Request

1.6.1. For
requests that
need not go
through the
protocol, endorse
researcher to the
concerned DSWD
Offices/Bureaus/S
ections/Units
(OBSUs) using
the Endorsement
Template (either
hard copy or soft
copy via email)
then request the
researcher to fill
up the Client
Satisfaction

Measurement 1 day Ms. ROWENA
Survey (either PALAD
online or paper- Research Focal
based) and
proceed to step 3.
1.6.2. For
requests that
need to go
through the
protocol, review
submitted
documents as to
completeness
1.6.3. If
documents are
complete, proceed
to step 2.
Otherwise, assist
the researcher in
the completion of
documentary
requirements and
provide orientation
on the research
protocol.

2. Submit 2. Review of None 1 Day Ms. ROWENA
complete research request PALAD
documentary with concerned Research Focal
requirements OBSUs and Field
(request letter, Offices (FOs)
Accomplished 2.1. Review
Research and assess the
Request Form submitted
Research documents in
Brief, and consultation with
Research the concerned
Instruments) OBSUs and FOs
2.2. Receive
the 4 hrs Ms. ROWENA
comments/inputs PALAD
and Research Focal
recommendations
from other offices.
These shall be the

basis for decision MS. GRACIA
to ZABLAN
approve/disapprov PDPS Head
e the request. MS. MELANIE
2.3. To BERNACHEA
recommend PPD Chief
Approval?
2.3.1. Yes - 1 Day Ms. ROWENA
Prepare a PALAD
recommendation Research Focal
for approval using MS. GRACIA
the sample ZABLAN
recommendation PDPS Head
template for MS. MELANIE
review and initial BERNACHEA
of the Division
Chief. This shall PPD Chief
include the
consolidated 4 hrs
recommendations
from the Ms. ROWENA
concerned PALAD
OBSUs/FOs.
2.3.2. No - Research Focal
Communicate
decision to the
researcher and
inform them of
relevant revisions
that are needed to
be made. Two (2)
days will be given
to the researcher
to officially
respond, through
a letter, if they will
continue or
terminate their
request. If
pursuing request,
ask the researcher
to re-submit the
revised request
based on DSWD’s

comments, then 1 day
go back to step 2.
Otherwise, RD MARITES
request the MARISTELA
researcher to fill
up the Client None 15 Minutes Ms. ROWENA
Satisfaction PALAD
Measurement
Survey (either
online or paper-
based) and
proceed to step

2.4. PDPB
Director to
approve/
disapprove
request based on
recommendations

To approve?
2.4.1. Yes -
Inform researcher
and endorse to
the concerned
OBSUs/FOs.
Coordinate with
the concerned
office where the
research request
was endorsed,
then request the
researcher to fill
up the Client
Satisfaction
Measurement
Survey (either
online of paper-
based) and
proceed to step 3.
2.4.2. No - Go
back to step 2.3.2

2. Accomplish the 3. Receive the
Client Satisfaction accomplished

Measure-ment Client Satisfaction Research Focal
Survey Measurement 7 Days
Survey (either
online of paper- None
based)

T
o
t
a
l

2. Obtaining Social Welfare and Development (SWD) Data and Information

The SWD data and information is provided to internal and external researchers who are
requesting current and secondary SWD data and statistics from the Department. Request for
SWD data and information need not go through the protocol and may be approved and
provided by submitting a letter of request addressed to the head of the concerned office,
bureau, service or unit. Secondary SWD data refers to data that has already been
consolidated and/or published by DSWD and readily available as public document.

Office or Division Policy Development and Planning Bureau (PDPS) - Planning and

Monitoring Division (PMU)

Classification Simple

Type of Transaction G2C - Government to Citizen

G2G - Government to Government

Who may avail DSWD personnel conducting research for the purpose of pursuing

higher academic education and external researchers such as

students, academe, other government agencies including members

of other branches of government, local and international

organizations or research institutions and other independent

researchers who are requesting current and secondary SWD data

and statistics from the Department.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Request letter Data user

CLIENT STEPS AGENCY ACTION FEES PROCESS RESPON-SIBLE
TO BE ING TIME PERSON
PAID

1. Submit the 1. Receive request 15 Minutes Mr. PAULO PINEDA

required 1.1. Receive the request None RAMS Staff

document letter addressed to the Ms. RACHELLE
(request letter) PDPB Director and ANGELINE
encode the details in RONQUILLO
the office’s tracking PDPS Staff
system for incoming

documents. Check the Ms.ROWENA PALAD
completeness of Research Focal
information for the data

request. For walk-in

clients, request data

user to log-in to the

logbook. If request is

received through

email, reply and

acknowledge receipt.

1.2. Endorse to the Division Ms. MELANIE

Chief (PDPB-PMD) for 5 Minutes BARNACHEA
assignment and further PPD Chief

instructions (if any) to

the concerned Ms. ROWENA PALAD
technical staff 5 Minutes Research Focal
1.3. Assign data request to
concerned technical Ms. ROWENA PALAD
staff 10 Minutes Research Focal
1.4. Assess the data
request if the Single Ms. ROWENA PALAD
data/information are data: 1-3 Research Focal
available within the
office Hours
Multiple
Data available within data: 2
DSWD?
1.4.1. Yes, within Days

PDPB - Prepare Ms. ROWENA PALAD
the requested 30 minutes Research Focal
data/ information
then proceed to Ms. ROWENA PALAD
step 1.5 Research Focal

1.4.2. Yes, within other
OBSUs - Endorse
the request to the
concerned OBSU
using the
Endorsement
Template (either
hard copy or soft
copy via email)
then request the
researcher to fill
up the Client
Satisfaction
Measurement
Survey (either
online or paper-
based) and
proceed to step 2.

1.4.3. No -
Inform the data
user of other
sources of data
then request the
researcher to fill up
the Client
Satisfaction
Measurement
Survey (either
online or paper-

based) and

proceed to step 2.

1.5. Prepare response

letter with the

requested data and

submit to the Division 30 Minutes Ms. ROWENA PALAD
Research Focal
Chief

1.6. Review, approve, and

endorse response

letter with the 10 Minutes
Ms. ROWENA PALAD
requested data to the Research Focal

PDPB Director

Ms. MELANIE
BARNACHEA
PPD Chief

1.7. PDPB Director to 0.5 Day
approve and sign the
response letter with the Ms. MELANIE
requested data BARNACHEA
PPD Chief
1.8. Send the signed/
approved response 30 Minutes
letter with the Ms. ROWENA PALAD
requested data to the Research Focal
data user then request
the data user to fill up
the Client Satisfaction
Measurement Survey
(either online or paper-
based) and proceed to
step 2.

2. Accomplish the 2. Receive the accomplished None 5 Minutes Ms. ROWENA PALAD
Client Satisfaction Client Satisfaction None (walk-in) Research Focal
Measurement Measurement Survey
Survey (either online or paper- As soon as
based) the clients
accompli-
Total shed the

form
(Email)
1 to 3 Days1

1 One (1) day if the request is for single data or up to three (3) days if request is for multiple data to include data
processing time

SOCIAL TECHNOLOGY UNIT (STU)
FRONTLINE SERVICE

1. Technical Assistance on Program/ Project Development or Enhancement

This refers to provision of technical assistance on program development or enhancement which
includes problem analysis, research for program development, designing, documentation, pilot
testing and evaluation of social technologies, programs and projects. This process shall apply to
the STB and STUs based on the needs presented by primary customers. This covers the review of
requests, preparation of a reply letter for requests for comments, or a memorandum containing the
recommendation, actual activity on TA provision (if needed), and next steps based on a
coordination meeting on the requested technical assistance.

(Ito ay tumutukoy sa pagbibigay ng tulong teknikal para sa pagbuo o pagpapahusay ng programa
sa pamamagitan ng pagsusuri sa problema, pananaliksik para sa pagbuo ng programa,
pagdidisenyo, dokumentasyon, pilot testing at pagsusuri ng mga teknolohiyang panlipunan,
programa at proyekto. Ang prosesong ito ay saklaw ng STB at STU batay sa pangangailangang
inilalahad ng mga pangunahing customer. Ito ay sumasaklaw sa pagsusuri ng mga kahilingan,
paghahanda ng reply letter sa mga paghingi ng komento, o memorandum na naglalaman ng
rekomendasyon, aktwal na aktibidad sa pagbibigay ng TA (kung kinakailangan), at mga susunod
na hakbang batay sa isang pagpupulong sa hiniling na tulong teknikal).

Office or Division: DSWD-Field Office - Social Technology Unit
Tanggapan o Sangay:

Classification: Highly Technical
Klasipikasyon:

Mataas na Antas ng Tulong Teknikal

Type of Transaction: G2C - Government to Citizen
Uri ng Transaksyon: G2G – Government to Government

G2C - Gobyerno sa Publiko
G2G – Gobyerno sa Gobyerno

Who may avail? DSWD-Offices, Bureaus, Services, Units (OBSUs), DSWD-Field Offices,
National Government Agencies (NGAs), Local Government Units (LGUs),
Sino ang maaring kumuha ng Non-Government Organizations (NGOs), and academe
Serbisyo?:
Mga tanggapan at sangay ng Kagawaran, mga Ahensya ng Pambansang
Pamahalaan, Lokal na Pamahalaan, hindi ahensya ng gobyerno at
Akademya.

CHECKLIST OF WHERE TO SECURE
REQUIREMENT
TSEKLIST NG MGA SAAN MAARING MAKUHA?
KAHINGIAN
From the requesting DSWD Field Office, LGU, NGO, or NGA
Request Letter Mula sa kahilingan ng Lokal na Pamahalaan, Hindi Ahensya ng
Gobyerno Ahensya ng Pambansang Pamahalaan.
Liham ng Kahilingan

CLIENT STEPS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
MGA HAKBANG MGA AKSYON NG PAID TIME RESPONSIBLE
NG KLIYENTE AHENSYA HALAGA TAGAL NG RESPONSABLENG
NG BAYAD PROSESO KAWANI

1) Send the request Receive and record the None 2 hours Amor Ablazo Jr.
for technical request. (Tanggapin at Wala 2 oras Kawaning
assistance along itala ang kahilingan) tumutugon
with program/project
development or
enhancement to
DSWD Field Office
Social Technology
Unit (STU).
(Ipadala ang
kahilingan para sa
tulong teknikal
sa pagbuo o
pagpapahusay ng
programa/ proyekto
sa DSWD Field
Office Social
Technology Unit
(STU)).

None 2.) Prepare, review, and None 7 days Raphael M.
Wala send response to the Wala 7 araw Bartolome
requesting party. Rhyan E.
None (Magsulat, suriin, at 5 days Tolentino
Wala ipadala ang tugon sa 5 araw Ericka Joy G.
tanggapang humihiling).
Garcia
3) If the request None
involves physical or Wala Raphael M.
online Technical Bartolome
Assistance Session Rhyan E.
such as conduct of Tolentino
meeting, orientation and Ericka Joy G.
capability building
activity, either via face- Garcia
to-face or online means
as agreed with the Kawaning Teknikal
requesting party and
prepare the following:
(Kung ang kahilingang
tulong teknikal ay
nangangailangan
ng pisikal o online
session gaya ng
pagsasagawa ng
pulong, oryentasyon at

aktibidad sa pagbuo ng
kakayahan, o alinman,
sa pamamagitan ng
pisikal o online na
paraan base sa
napagkasunduan ng
tanggapang humiling,
nararapat na ihanda ang
sumusunod):

a.) Activity flow (Daloy
ng aktibidad)
b.) PowerPoint
presentation
c.) Attendance Sheet
d.) Other logistical
requirements (Ipa pang
mga pangangailangang
logistik)

2.) Answer the Client 4.) Administer/ None 20 Raphael M.
Wala minutes Bartolome
Satisfaction Follow-up the Rhyan E.
20 Tolentino
Measurement completion of Client minuto Ericka Joy G.

Report (CSMR) Satisfaction Garcia

(Sagutan ang Client Measurement Report

Satisfaction immediately after the

Measurement completion of provision

Report (CSMR) of technical assistance

(Pangasiwaan o i-follow

up ang pag kumpleto Kawaning teknikal

kaagad ng Client

Satisfaction

Measurement Report

pagkatapos ng

pagbibigay ng tulong

teknikal)

TOTAL If the If without physical/online 7 days
Technical Assistance 2 hours
Technical Session (Kung ang 20
tulong teknikal ay minutes
Assistance walang pisikal o online
na sesyon) 7 araw
requested may be 2 oras
20
provided via official minuto

communications, 12 days
2 hours
(Kabuuan kung ang 20
minutes
hinihiling na Tulong

Teknikal ay

maibibigay sa

pamamagitan ng

opisyal na

komunikasyon)

TOTAL If the request If with physical/online
Technical Assistance
involves conduct of Session (Kung ang
tulong teknikal ay
actual technical

assistance activity

(Kabuuan kung ang merong pisikal/ online na
sesyon)
hinihiling na tulong 12 araw
2 oras
teknikal ay 20
minuto
nangangailangan ng

aktwal na aktibidad)

Total See
Kabuuan above

Tingnan
sa itaas

FEEDBACK AND COMPLAINTS MECHANISM

How to send After provision of every Service, STU Tec Staff shall ask the Customer to answer
feedback and/or the Customer Satisfaction Measurement Survey Form (CSMF). If the CSMF was
complaints administered via printed form, the Customer shall drop the CSMF in a designated
drop box of the Social Technology Unit if applicable.
Verbal or written feedbacks may also be channeled through the following contact
information:
- For verbal feedbacks: Customer may call STU Landlines: (045) 961-2143 Loc 143
-For written feedbacks/complaints: Customer may email STU via:
fo3.dswd.gov.ph/[email protected]

2. Technical Assistance on Social Technology Bureau (STB) Developed Programs
and Projects

Refers to the provision of technical assistance on concerns relative to the on-going and completed social
technology programs and projects of the Social Technology Bureau (STB). The process starts with the
receipt of the request from Local Government Units or other intermediaries until the actual provision of
technical assistance in the form of meetings, orientation and capability building activities through face-to-
face and online platforms. This includes the requests for data, information, social marketing materials, and
other knowledge products on Social Welfare and Development (SWD) programs and projects designed,
under pilot-testing or on-going implementation, and completed by the STB for adoption / replication by
stakeholders.

(Ito ay tumutukoy sa pagbibigay o pagbabahagi ng tulong teknikal sa mga kasalukuyan at natapos o
nakumpletong mga programa at proyekto ng Social Technology Bureau. Ang proseso ng pagbibigay o
pagbabahagi ng tulong teknikal ay nagsisimula sa pagtanggap ng liham ng kahilingan mula sa Lokal na
Pamahalaan o mga tagapamagitan. Ang tulong teknikal ay sa paraan ng pagpupulong, oryentasyon at mga
aktibidad sa pagbuo ng kakayahan sa pamamagitan ng pisikal o online na mga pamamaraan. Ang
mga kahilingan ay maaaring datos, impormasyon, materyales para sa social marketing at ibang produkto
ng kaalaman tungkol sa mga programa at proyekto ng kapakanang panlipunan at kaunlaran, mga
proyektong dinidisenyo, kasalukuyang pina pilot test o pinapatupad at mga natapos na para pagpapatuloy
ng implementasyon ng mga stakeholders).

Office or Division: Field Office Social Technology Unit (STU)

Tanggapan o Sangay:

Classification Highly Technical
Klasipikasyon: Mataas na Antas ng Tulong Teknikal

Types of Transaction: G2G – Government to Government
Uri ng Transaksyon: G2C - Government to Citizens

G2G – Gobyerno sa Gobyerno
G2C- Gobyerno sa Publiko

Who may avail: National Government Agencies (NGAs), Local Government Units

Sino ang maaaring (LGUs), Non-Government Organizations (NGOs), Civil Society

kumuha ng serbisyo: Organizations (CSOs), and academe

Mga tanggapan at sangay ng Kagawaran, mga Ahensya ng

Pambansang Pamahalaan, Lokal na Pamahalaan, hindi ahensya ng

gobyerno at Akademya.

CHECKLIST OF REQUIREMENTS WHERE TO
TSEKLIST NG MGA KAHINGIAN SECURE

SAAN MAAARING
KUMUHA?

1. Written and signed request letter with complete contact details Requesting Office
ng
(name and contact information) of the requesting party, (Nakasulat at (Opisina ng

pirmadong liham ng kahilingan na may kumpletong detalye (pangalan, nanghihingi

impormasyon sa pakikipag-ugnayan) ng partidong humiling, at) serbisyo)

2. Details of the technical assistance needed. (Detalye ng

kinakailangang tulong teknikal).

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON RESPONSIBLE
MGA AKSIYON NG BE PAID TIME RESPONSABLENG
HAKBANG NG AHENSYA HALAGA TAGAL NG KAWANI
KLIYENTE NG BAYAD PROSESO Amor Ablazo Jr.
Kawaning tumutugon
1.Send the 1. Receive and record None 2 hours
request for the request. Wala 2 oras Raphael M. Bartolome
Technical (Pagtanggap at pag Rhyan E. Tolentino
Assistance to rekord ng liham ng Ericka Joy G. Garcia
the DSWD Field kahilingan)
Office Social
Technology Unit
(STU). (Ipadala
ang liham ng
kahilingan para
sa tulong
teknikal sa
tanggapan ng
DSWD Field
Office Social
Technology Unit
(STU).

None 1) Prepare, None 7 days
Wala check, and send Wala 7 araw
response to the request,
and conduct the
Technical Assistance.
(Paghahanda,
Pagsusuri, at
pagpapadala, ng tugon
sa kahilingan upang
isagawa ang Teknikal na
Tulong)

2.1.) If the request is for
sharing data, information
and knowledge product:
(Kung ang kahilingan ay

para sa pagbabahagi ng
datos, impormasyon at
knowledge product:)

a. If available in
the website, include the
link from the STB
website or FO website.
(Kung magagamit ang
website, isama ang link
mula sa STB at Field
Office website).

b. If not available,
coordinate with the
requesting party if
necessary to ensure that
data to be shared are
not privileged and
sensitive information in
adherence to the Data
Privacy Act (DPA); with
the Program Focal
Person/s to generate the
data needed; and with
the PDPS for regional
data. (Kung ang datos
ay hindi available ang
website, makipag
ugnayan sa opisina na
humiling at kung maari
ay siguraduhin na ang
datos na kailangan
ibahagi ay hindi
sensitibong
impormasyon na
naaayon sa Data
Privacy Act; sa tulong ng
Focal Person na kukuha
ng kailangang datos
kasama ang PDPS para
sa pang rehiyon na
datos)

c. If not
compliant with the Data
Privacy Act and DSWD
Research Protocol,
inform the requesting
party following the
DSWD Data Privacy
Manual or endorse to
the Policy Development
and Planning Section

Field Office Policy and 15 days
Plans Division (PPD) for 15 araw
appropriate action.
(Kung hindi sumasang
ayon sa Data Privacy
Act at DSWD Research
Protocol, ipaalam sa
opisina na humiling na
sumusunod sa Data
Privacy Manual o di
kaya ay i-endorso sa
PDPB o Field Office
PPD para sa nararapat
na aksyon).

2.2.) If the request
involves conduct of
actual technical
assistance activity
including orientation and
capability building
activities, either via face-
to-face or online means:
(Kung ang kahilingan ay
kailangang magsagawa
ng aktwal na teknikal
assistance kasama ang
pagbibigay ng
oryentasyon at
kakayahang
pagsasanay sa
pamamagitan ng online
at onsite)

a) Coordinate
with the requesting
party. (Makipag-
ugnayan sa humihingi
ng request).

b) Confirm the
provision of technical
assistance.
(Kumpirmahin ang
pagbibigay ng tulong
teknikal).

c) Prepare
necessary logistical
needs (plane ticket if
face to face). (Ihanda
ang mga kinakailangan
lohistikal na gamit (tiket
na pang eroplano kung
onsite ang gawain)

d) Prepare
technical documents.
(Ihanda ang mga
teknikal na dokumento)

e) Conduct the
technical assistance.
(Magsagawa sa
pagbibigay ng teknikal
na tulong)

2) Accomplish 3) Administer/ None Not applicable Not applicable
the Client Monitor/ Wala Hindi angkop Hindi angkop
Satisfaction Follow-up Client
Measurement Satisfaction
Form (CSMF). Measurement Form
(Sagutan ang (CSMF). (Pangasiwaan/
Client subaybayan ang
Satisfaction pagsagot sa CSMF).
Measurement
Form (CSMF)

TOTAL If the Technical Assistance is 7 days
sharing data, information and knowledge 2 hours
product (KABUUAN kung ang tulong
teknikal ay pagbabahagi ng datos, 7 araw
impormasyon, at produkto ng kaalaman) 2 oras

TOTAL If the request involves conduct of 15 days
actual technical assistance activity 2 hours
(KABUUAN kung ang hiling ay aktwal o
onsite na pagbibigay ng tulong teknikal) 15 araw
2 oras
TOTAL
See above
KABUUAN
Tingnan sa itaas

STANDARDS SECTION (SS)

FRONTLINE SERVICE

1. Endorsement of Duty-Exempt Importation of Donations to SWDAS

The process of assessing the applicant SWDA to determine whether its submitted
requirements suffice their exemption from paying customs dues for the release of foreign
donations consigned to them.

Office or Division: Standards Section – DSWD Field Office
Standards Compliance Monitoring Division (SCMD) – Standards

Bureau, DSWD Central Office

Classification: Highly Technical

Type of Transaction: Government to Client (G2C)

Who may avail of: Licensed and/or accredited private Social Welfare and
Development Agencies (SWDAs) in accordance to section 800(m)
of the Republic Act No. 10863, otherwise known as the Customs
Modernization and Tariff Act (CMTA) of 2016, who wish to exempt
from customs dues the foreign donations consigned to them.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Application form (DSWD DFE Form 1) ● DSWD Central Office - Standards Bureau (SB)

IBP Road, Constitution Hills, Batasan Pambansa
Complex, Quezon City

● Any DSWD Field Office - Standards Section
(Regions I, II, III, IV-A, V, VI, VII, VIII, IX, X, XI,
XII, CAR, Caraga, MIMAROPA & NCR)

2. Authenticated Deed of Donation from ● https://www.dswd.gov.ph/issuances/MCs/MC_2
the Philippine Consular Office of the 019-021.pdf – DSWD DFE Form 1
country of origin
Philippine Consular Office (i.e. embassy or consulate) of
3. Notarized Deed of Acceptance the country of origin

4. Copy of valid DSWD Registration, Notary public
License and/or Accreditation
Certificate Issued by the DSWD to the licensed and/or accredited
SWDA
5. Bill of Lading or Airway Bill
Carrier (or agent) to acknowledge receipt
6. Packing List of cargo for shipment, usually provided by the donor to
the donee.
Carrier (or agent) to acknowledge receipt
of cargo for shipment, usually provided by the donor to
the donee

7. Plan of Distribution https://www.dswd.gov.ph/issuances/MCs/MC_2019-
021.pdf – DSWD DFE Form 2

● To be certified and endorsed by the DSWD Field

Office(s) having jurisdiction over the target area

for distribution

OPTIONAL REQUIREMENTS Food and Drug Administration – Civic Drive, Filinvest
1. Certification from Food and Drug Corporate City, Alabang, Muntinlupa City 1781
Administration (FDA), in case of
medicines

2. Notarized distribution report on latest https://www.dswd.gov.ph/issuances/MCs/MC_2019-
shipment, if not the first time to 021.pdf – DSWD DFE Form 3
import foreign donations.
● To be certified correct by the concerned DSWD

Field Office

3. Proof of prior agreements or Appropriate government agencies
approved arrangements, in case In
case of relief items other than food
and medicines

Note to Applicant: The acceptance of application documents does not imply that the application is
already approved. The applicant must satisfy the assessment indicators based on DSWD Memorandum
Circular No. 21 Series of 2019.

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
TIME RESPONSIBLE
BE PAID
*30 minutes Juanita G.
STEP 1: The 1. Reviews the None Infante
PDO III
representative of the completeness and

SWDA files the correctness of the

application form, submitted

together with the application

supporting documents based

documents/requirements on the checklist.

at the respective DSWD-

Field Office covering the If complete, forward
for tracking to
region where the Support Staff

intended distribution of

goods shall take place.

If incomplete, return

to applicant,

provide TA and

checklist of

requirements.

2. Logs its receipt into
the document
tracking system

3. Provides the walk-
in applicant with

document
reference number
for easy tracking.

Note: Application documents received after 3:00 PM shall be considered as a next working day

transaction.

STEP 2: The applicant Accounting Section for Php1,000.00 *10 minutes Field Office:

shall pay the required the order of payment Cash Section

processing fee at the then pay the necessary personnel

Cash Unit of the fee to Cash Section;

concerned DSWD-Field

Office; provides a copy to Issues an official

the Standards Section receipt.

STEP 3: Awaits results Review and conduct None 3 working days Juanita G.

of the assessment. assessment of the Infante

submitted application PDO III

documents for eligibility

and compliance to

documentary

requirements;

Step 3a – If found
compliant to eligibility
and documentary
requirements

Prepare for conduct of
area visit
Step 3b – If found non-
compliant to eligibility
and documentary
requirements

Return application

documents to the

applicant with a letter

and checklist citing

reasons for disapproval

with technical

assistance on how to

rectify non-compliance

and/or submit lacking

requirements

Provides the applicant

the Client Satisfaction

Measurement Form

Note: While face-to-face is still prohibited during this pandemic situation, technical assistance shall be
provided in written form. In the event that the return of documents cannot be facilitated due to
unavailability of the service provider, acknowledgment letter shall indicate the checklist of documents
for compliance to be secured or accomplished.

STEP 4: Validation Visit Conducts area visit, None 2 working days Juanita G.
None
STEP 5: Endorsement to obtains in-depth (per agreed Infante
the DSWD Central
Office. information concerning schedule) PDO III

administrative and

operational aspects of

the program.

(Optional)

Endorses the draft 1 working day Juanita G.
Infante, PDO III
acknowledgment letter Christopher M.
Galgo, PDO III
to the Regional Director

for approval

Endorses the Melanie M.
Barnachea,
application to the PPD Chief

Standards Bureau at

the Central Office Marites M.
Maristela
If deficient to return the Regional
Director
application to the

applicant and provide

the necessary technical

assistance to comply

with the requirement/s.

Checks the None 3 working days Standards
Bureau:
completeness of the SCMD
Technical Staff/
submitted application Division Chief/
Bureau Director
documents.

1.1. Logs its receipt into

the Document

Transaction

Management

System (DTMS)

If incomplete, return the
documents and inform
the Field Office
concerned that the
application shall not be
processed unless they
have submitted the
complete documents.
If approved, forward the
application to the Office
of the Undersecretary

supervising the

Standards Bureau.

Prepares the following:

● Endorsement

letter to the

DOFConforme

letter to applicant

that it should

comply with post-

facilitation

requirements

● Letter to

concerned DSWD

Field Office

informing them of

the endorsement

If disapproved, return

the documents and

send a written

communication to

concerned DSWD Field

Office, copy furnished

the applicant, indicating

reasons for

disapproving the

application.

Endorsement to the None 1 working day DSWD
Undersecretary
Secretary supervising the
Standards
Affixes initial to the Bureau

endorsement letter to

DOF

Final Approval of the None 3 working days SWD Secretary
None
Endorsement
₱1,000.00
Affixes signature to the

endorsement letter to

DOF

STEP 6: Approved Informs the applicant *10 minutes Standards
Bureau:
applicants to pick up the and Field Office of the SCMD
Technical Staff
Endorsement Letter approval of

endorsement.

Preparation of the

endorsement letter for

pick-up of the applicant

and the conforme letter

for their signature.

TOTAL

Complete and Compliant: Fourteen (14) days

Complete but non-Compliant ₱1,000.00 Eight (8) days and fifty (50)
Submission: minutes

For Incomplete Submission: None 30 minutes

*The number of minutes shall be included on the total 20 working days.
** This does not include the travel time of documents from the DSWD Field Office to the Central Office, and
vice versa.